13 jobs found

Job Title: Community Housing Officer Location: Dudley Contract: Temporary (6 months) Rates: 25.91 (Umbrella) Job Purpose: To deliver a community focused tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Specific Accountabilities To manage tenancies and the estate environment in a designated housing area (patch) and to be the main front-line contact for tenants and residents for housing and estate management matters. To provide contact, advice, and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement, ensuring customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriate To take a pro-active approach towards tenancy compliance, keeping residents safe, estate management, ensuring regular home reviews, estate walkabouts and estate inspections are carried out. Effectively manage all aspects of tenancy conditions, administration and enforcement having due regard to the needs of our tenants and other occupiers, the law and Dudley MBC policies and procedures. To identify, monitor and take necessary enforcement action against breaches of tenancy conditions including anti-social behaviour in accordance with legislation, policy, procedure, and guidelines. To respond to and manage reports of nuisance, harassment, or antisocial behaviour in a timely manner, commissioning the Community Safety (ASB) Team to assist with complex cases and where legal remedies are required. To manage vulnerable customers and complex casework, where higher levels of need are required to help sustain tenancies, commission other services such as our Community Safety (ASB) Team and Housing Support Teams and relevant agencies to offer appropriate services and where necessary legal enforcement. To undertake communal inspections in flatted blocks as required, and to monitor hazards and maintain high standards on housing estates, reporting any incidents of vandalism and/or damage to ensure speedy remedy. Proactively manage estates including identification and remedy of untidy gardens and tree maintenance. Arrange and lead on estate walkabouts and patch inspections along with residents and other stakeholders where appropriate. Identify health and safety concerns including reporting repairs to buildings, over-grown trees and shrubs and communal areas. Health and safety is a key priority for employees and it is everyone's responsibility to report repairs when they see them. To deliver a Home-Review programme, and actively follow up on all cases of compliance non-access cases on a timely basis to minimise risk to residents. To contribute to the improvement of housing services by working effectively with colleagues across teams, partnership organisations and external agencies to enhance the functionality, attractiveness, safety and sustainability of estates and homes. Play an active role in co-producing and commissioning planned enhancements to our services and to the built environment. To be a key contact in the community, well known to stakeholders, and actively engaged with community champions, Tenants & Residents Associations, local members, PCSOs and other key stakeholders. To provide elected members and MPs with information to carry out their democratic and/or governance responsibilities To encourage tenants to be actively involved in the upkeep of their area, to be involved in the local community and empower residents to influence the decision-making process. Forge relationships with involved customers, encouraging greater levels of customer involvement targeting new tenants. To be visible and responsive in the neighbourhood, arranging planned activities including community events and activities, facilitating joint working with other teams encouraging tenants to be actively involved in the upkeep of their area. To provide multi-channel access to tenants to discuss their needs using digital channels and face to face surgeries the CHO will be the first point of contact for residents and local members. To be vigilant to identifying safeguarding and support needs, and to engage with all applicable services to prevent harm and sustain tenancies. To actively work with households and other agencies at times of crisis such as relationship breakdown, domestic abuse, bereavement or decline in health to support housing need at critical times when customers are vulnerable. To use emotional intelligence in providing a sensitive and appropriate service. To work in partnership with colleagues from all teams, to meet the needs of our tenants through a multi-disciplinary hybrid neighbourhood service model. Work jointly with other teams to enhance the reputation of the Housing Service and to create well planned, sustainable, safe, and attractive communal environments within our buildings and across the whole estate. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

JOB TITLE: Service Manager RESPONSIBLE TO: Chief Executive Officer HOURS OF WORK: 37 hours per week BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN HOLIDAYS: 28 days - including statutory holidays (pro rata) SALARY : £34,000 per annum plus benefits Main Duties and Responsibilities Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients. Ensure organisational standards are being met in the accommodation service across all Hope properties. Draw up rotas in advance for sign-off from the CEO. Monitor staff attendance and report absences promptly to the Management Team. Motivate the team through regular one to one supervisions and by modelling good practice. Monitor and manage team performance and progress reporting issues at the Management Team meetings. Identify staff training needs and submit requests to the Office Manager. Ensure adequate procedures are in place, policy is clear and understood by both staff and clients. Supervise the delivery of other services provided on site. Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis. Carry out monthly property inspections on all Hope properties. Work with the Office Manager to manage all Health and Safety issues. Assist in the recruitment and selection of staff. Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope s requirements. Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored. Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe. Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion. Undertake disciplinary and grievance procedures as necessary. Undertake evictions if these arise. Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients. Deal with complaints from clients. Implement the warnings and exclusions policy where necessary. Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes. Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment. Take overall responsibility for the hostel petty cash system. Ensure client charges are received, recorded and received by Finance Manager. Identify Health and Safety issues and action in line with policy and procedures. Keep up to date Health and Safety records in line with regulations. Take overall responsibility for accurate risk assessment recordings and actions. Take overall responsibility for the safeguarding of accommodation service staff and clients. Keep up to date incident reports. Work in partnership with other agencies to ensure a high standard of service is delivered. Monitor equality and diversity, ensuring an accessible service to all clients. Attend case conferences, joint assessments and meetings as necessary and directed by the CEO. Promote the service to a wider community. Provide written monthly reports for management/board meetings as required by the CEO. Provide statistical information as required by the CEO. To respect the confidential nature of the work. To participate in appropriate training and staff development programmes. To promote and ensure the implementation and compliance with Hope s policies. To ensure that organisational services are delivered in accordance with Hope s equal opportunity policy. Meet the requirements of rota systems. Work closely with the Finance Manager/Deputy CEO in CEO absence. To be on the on-call rota and available, when on call, to be on site when required in an emergency. Person Specification Essential Experience of motivating and managing staff. Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail. Proven work experience and in-depth understanding of funding procedures, rules and regulations. Ability to be flexible and your skills in problem solving. High standard of computer literacy (Excel, Word, Outlook). Ability to plan, prioritise and work within agreed timeframes. Excellent communication, presentation and interpersonal skills. A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice. An understanding of the need and practice for confidentiality. Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation. A thorough understanding of adult safeguarding and working with vulnerable people. Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services. Desirable An understanding of homelessness and relevant issues. Job Types: Full-time, Permanent Pay: £34,000 per year Benefits: Casual dress Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Worksop: reliably commute or plan to relocate before starting work (required) Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Work Location: In person Reference ID: ServiceManager26

We are currently looking for an experienced Quality Assurance and Standards Officer to support a Housing Service in maintaining regulatory compliance, improving service standards and preparing for regulatory inspections. This Quality Assurance and Standards Officer role will focus on governance, policy development, audit activity and regulatory assurance across housing services. The successful candidate will support the development of a quality management framework, undertake service reviews and audits, and ensure the service remains aligned with the requirements of the Regulator of Social Housing. This Quality Assurance and Standards Officer position would suit someone with experience in housing governance, policy, compliance or service improvement. The Role - Supporting regulatory inspection readiness and audit activity across Housing Services. - Maintaining housing policies, procedures and policy registers. - Undertaking service reviews, audits and gap analysis against regulatory requirements. - Supporting the development and implementation of quality assurance frameworks. - Monitoring compliance with the Regulator of Social Housing Consumer Standards. - Maintaining evidence logs and action plans relating to regulatory compliance. - Reviewing legislation, regulatory updates and sector best practice. - Producing reports, briefings and updates for managers and senior stakeholders. - Auditing complaints and identifying opportunities for service improvement. - Supporting governance arrangements and monitoring delivery of agreed actions. - Championing data quality and supporting compliance with the Competence and Conduct Standard. Key Requirements - Experience working within social housing, housing management, governance, compliance or service improvement. - Knowledge of the social housing regulatory framework and Consumer Standards. - Understanding of the Regulator of Social Housing, Housing Ombudsman and wider housing sector requirements. - Experience undertaking audits, reviews or compliance assessments. - Experience producing reports, briefings and policy documentation. - Experience supporting service improvement or regulatory readiness programmes. - Strong knowledge of housing legislation, policy and regulatory requirements. - CIH qualification or working towards CIH Level 2 or 3 would be advantageous. What You Need to Do Now If you are interested in this Quality Assurance and Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Quality Assurance and Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Quality Assurance Officers, Housing Compliance Officers, Governance Officers and Service Improvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Asset Intelligence Officer (Council) Central London - Hybrid Contract Inside IR35 Code Red Associates are working with a long standing client of ours who are actively looking to add an asset intelligence officer. This role will report into the strategic asset intelligence manager. Job Purpose: To ensure property information is captured, processed and maintained to the highest standards. To work collaboratively to deliver service outcomes and manage information flows. The outcome of the work is robust property information which supports the strategic management of council homes, their components, and equipment. Collaborate with internal and external stakeholders to ensure information requirements are understood, data is provided in a timely manner, in agreed formats, and in accordance with information governance processes. Work across teams and support data validation and preparation for analysis, quality auditing, operational and decision-making purposes through the creation and management of a wide variety of outputs. Duties: Provide support on updating and quality assuring data held on the department's database, ensuring the accessibility of accurate information across the department and to internal and external stakeholders as required. Manage all aspects of property information processing including data input and validation, quality assurance, data cleansing digitisation, preparing insight reports, and working with stakeholders. Contribute to the development and implementation of policies, frameworks and systems that support the continuous improvement of property information. Collate and provide property performance and insight reports as required. Work collaboratively with colleagues across the organisation to ensure effective service provision and achievement of corporate objectives, including contributing to business and service planning and processes. Ensure robust use of the property information governance framework, focussing on maintaining and gatekeeping data accuracy in the database. Work with or business partner with relevant departments providing a high level of customer service and support in the prompt and accurate submission, retrieval, processing and distribution of information. Ensure that all aspects of property information can be validated for audit purposes. Work with and support stakeholders across the department in the development and monitoring of investment plans and programmes. Undertake regular data reviews, maintaining documentation of methodologies used, ensure information is reconciled across systems, identifying and reporting anomalies and resolving discrepancies. Ensure that organisational expectations in relation to complaints handling, resident engagement and equality and diversity are met. Undertake other duties relevant to the nature, scope and level of the role as necessary. Additional Information: In addition to the person specification attached, we want to highlight two areas that are critical for this role and where we expect candidates to demonstrate particularly strong experience. Data Governance This role sits within a team that is actively building and enforcing a data governance framework across the organisation. We are looking for someone who has done more than work with data. We need someone who understands how to set standards, improve data quality at source, and bring colleagues along with them. Experience designing or leading data governance initiatives, defining data ownership, or working within a formal governance structure (such as a Data Quality Champions programme or similar) will be a strong advantage. The successful candidate will be expected to challenge poor data practice constructively and help embed a culture of accountability around data across multiple service areas. Power BI and Data Visualisation for Decision-Making We use Power BI as our primary reporting and analytics tool and this is not a light-touch requirement. We need someone who can build robust, well-structured dashboards and reports that give senior stakeholders and leadership teams clear, reliable insight to support decision-making. We are looking for candidates who can translate complex data into something that non-technical audiences can act on. Not just someone who knows the tool, but someone who understands the audience and designs outputs accordingly. Experience presenting data to leadership or contributing to strategic reporting cycles would be a real plus. Candidates who can demonstrate both of these will be given strong consideration, even where other parts of their background are still developing. We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

Operations Manager Permanent £35,000 - £40,000 FTE Part time: 21 - 28 hours per week (must include Tuesdays in office) Hybrid at least one day per week in the office in Archway, London (Tuesdays and some Fridays) Thank you for your interest in joining our team as the Operations Manager. We are the leading professional association and a Professional Standards Authority Voluntary Accredited Register for psychoanalytic and psychodynamic psychotherapy and counselling practitioners in the UK. With a small team of twelve, based at our offices in North London, and with an annual turnover of c£900k we regulate the profession, adjudicate on complaints and maintain professional standards. We enjoy a reputation for high clinical and professional standards within the counselling and psychotherapy profession and, unlike other similar organisations, we are purely psychoanalytic in our focus. We accredit training programmes operated via our Member Institutions, ensuring that they meet our exacting standards. Individuals who qualify from these accredited trainings are eligible to become Registrants of the BPC and appear on our public Register. Registrants must comply with our Standards of Conduct, Practice and Ethics. As well as our regulatory role, we advance the knowledge and understanding about psychoanalysis and psychoanalytically informed therapies, through working with policy makers and through conferences, publications and other activities. Having undergone a period of change and growth over the last few years, we are recruiting a new Operations Manager to help us maintain the functioning of the organisation and continue to grow. This role supports the Director of Operations across a variety of functions such as line managing the admin team, office management and events to ensure the organisation is able thrive and meet its wider objective to protect the public. This varied role would suit someone who enjoys the combination of regular administrative tasks as well as the creativity of developing improved solutions for the organisation. For the right candidate, this is an exciting opportunity to be part of an ambitious, friendly organisation where your voice, your ideas and your contribution will have a critical impact on our success. If you believe you have what we are looking for then we very much look forward to hearing from you. Job Description Responsibilities Office management Manage relationships with facilities suppliers and contractors to ensure the smooth running of the office Manage the relationship with the office landlord Ensure office environment is kept clean, tidy and in working order and organise any urgent repairs as needed Manage stationary, cleaning, refreshments and other relevant office supplies Ensure all staff have equipment they need in the office and working from home Work with IT suppliers to ensure IT systems are as efficient as possible Organise ongoing maintenance for facilities such as air conditioning, PAT testing etc. Identify needs and organise new suppliers or contractors where necessary Ensure the organisation meets Health and Safety requirements Manage insurance contracts to meet the needs of the organisation Manage and respond to complaints and concerns about the organisation Ensure adequate staff levels to cover for absences and peaks in workload HR Line manage the administration team, 2 x Admin Support Officers and 2 x Membership Officers Support with recruitment admin for new members of staff Set up new members of staff on BPC systems, working with the IT suppliers where necessary Set up induction meetings and support with the induction planning of new staff members Co-ordinate the implementation of annual performance development reviews across the organisation Set up exit interviews, if appropriate, and offboarding processes for leavers Promote staff development and training across the organisation Governance Collate, proof and ensure consistency across all Board papers and send out at least one week in advance of meetings Minute Board meetings Create public summaries for each Board meeting, and once approved, upload to the BPC website Organise inductions for new trustees and meetings with the staff team Update relevant sites and systems with changes to Trustees (e.g. BPC website, Charity Commission, Companies House) Manage logistics for in person or hybrid Board and Council meetings such as booking venue and liaising with venue's event manager Events Lead on the organisation of conferences, including the flagship conference Psychoanalytic Psychotherapy Now (every two years) Work with the Events and Admin Support Officer to plan and deliver a programme of CPD events Develop events to increase membership and wider objectives of the organisation, as aligned with the business plan Research relevant event venues and liaise with venues to organise bookings where necessary Finance Ongoing payments of invoices Raise invoices such as Member Institution annual membership fees, accreditation and reaccreditation visits and New Associations adverts Refund membership payments where necessary Set up staff payroll payments based on payroll information from the accountants Ensure monthly payment to HMRC is made based on payroll information from the accountants Work with the bookkeeper to correctly code income and expenditure Work with the Head of Operations, bookkeeper and accountants on the annual accounts and reports Other Support with covering of phones and emails as required Report on relevant aspects of work in the quarterly CEO report and any other relevant reporting streams Any other reasonable duties, as agreed with the Director of Operations, to contribute to the wider functions of the BPC Person specification Essential Strong, demonstrable experience of at least two years in a similar role. Experience with CRMs and databases. Excellent verbal and written communication skills. Highly organised with strong attention to detail. Ability to work flexibly in a small, close knit, multi-tasking team; working with colleagues and on own initiative with minimal supervision. Ability to manage a wider ranging workload and prioritise conflicting priorities as well as tracking progress on tasks. Ability to see projects through from start to finish and meet deadlines. Experience of taking and writing accurate and timely minutes. Experience of using Microsoft Office packages, particularly Word, Excel, and Outlook. Willingness and flexibility to work some evenings, and occasional Saturday, to attend meetings or conferences (time off in lieu is given) Commitment to BPC's aims and objectives Desirable Experience of events management Experience of CiviCRM Experience of Xero accounting software or similar Experience or knowledge of professional regulation and/or membership body Experience or knowledge of psychoanalytic or psychodynamic therapies

We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services. The Role: Houing Options Team Leader As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation. Key Responsibilities of a Housing Options Team Leader: Lead, motivate and support a team of Housing Options Officers and Advisors Oversee homelessness assessments, duty decisions and case management Support staff with complex homelessness and safeguarding cases Ensure statutory duties are met in line with legislation and guidance Monitor team performance, KPIs and service standards Conduct case audits and support continuous service improvement Work collaboratively with internal departments and external agencies Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities Handle complaints, escalations and homelessness reviews where required Contribute to reporting, service planning and operational improvements About You To be considered for this role, you will need: Significant experience within Housing Options or Homelessness Services Strong knowledge of: Homelessness Reduction Act 2017 Part VII Housing Act 1996 Localism Act 2011 Relevant homelessness case law Experience managing or supervising staff in a frontline housing environment Strong understanding of prevention and relief duties Experience handling complex homelessness cases and decision-making Excellent communication, leadership and organisational skills Ability to manage competing priorities in a fast-paced environment Experience working with vulnerable households and safeguarding concerns Desirable CIH qualification or working towards one Knowledge of allocations legislation (Part VI Housing Act) Experience using homelessness case management systems Contract Details Temporary contract with strong potential for extension Full-time hours Hybrid working available Immediate or short-notice applicants preferred If this Housing Options Team Leader role is of interest, please apply or contact (url removed)

Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs. Coordinate the sign-up of new tenants, overseeing the complete submission, tracking, and backdate requests for Housing Benefit and council tax forms. Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on-site care teams. Drive a customer-focused approach to meet performance targets, minimize void property times, and co-create strategic void plans for long-term vacancies. Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews. Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localized training where required. Lead operational housing projects, track performance data, and assist the Head of Housing with third-party Management Agreements and Lease reviews. Requirements: Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high-quality housing management services. Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models. Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable. Skills: Excellent communicator with a "can-do" attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service. Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices. Mobility: Ability to operate flexibly as a field-based officer across North London, with a willingness to undertake occasional travel to the main head office in Leicester for meetings and training. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.

Part-Time Customer Relations Officer Pay rate- 20.29 per hour 18.5 Hours per Week Warwickshire County Council Hybrid Working - Warwick (office attendance approximately once per month) Are you an experienced complaints professional who thrives in a fast-paced environment and enjoys making a real difference to customer experience? Warwickshire County Council is looking for a Part-Time Customer Relations Officer to join our Customer Relations Service on a temporary-to-permanent basis. This is an exciting opportunity to support the delivery of a high-quality complaints and feedback service, helping ensure residents receive fair, transparent and timely responses to their concerns. About the Role Working within the Customer Relations team, you will manage a varied caseload of complaints and feedback across a wide range of council services. One day you could be dealing with a complaint relating to a disabled parking bay, the next supporting a review relating to SEND services or statutory children's complaints. You will play a key role in: Managing and coordinating customer complaints and representations. Commissioning and quality assuring statutory children's complaints investigations and reports. Conducting internal complaint reviews and supporting service improvements. Liaising with complainants, service areas and key stakeholders to ensure timely resolutions. Challenging and supporting internal teams to improve outcomes and customer experience. Producing clear, accurate reports and correspondence. Identifying organisational learning opportunities arising from complaints and feedback. About You Previous complaints handling experience within either the public or private sector. Experience dealing with challenging or sensitive customer situations. Excellent written communication and report-writing skills. Strong interpersonal skills with the confidence to challenge and influence stakeholders at all levels. Good organisational skills and the ability to manage competing priorities. Strong IT and case management system skills. Resilience, professionalism and a customer-focused approach. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued. Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. 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Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

Job Title: Compliance and Quality Assurance Officer Location : Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow) Contract Type : Temporary - Initial 3-month contract (potential for extension) Working Hours: Monday to Friday, 8:00 AM - 4:00 PM Work Arrangement: Office-based Pertemps Recruitment Partnership is seeking a detail-oriented and committed Compliance and Quality Assurance Officer to support Special Need Transport team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of 18.22 (PAYE), along with access to high-quality training, excellent career development opportunities, and 21 days of annual leave (excluding bank holidays). Key Responsibilities: Oversee quality assurance and health & safety compliance of taxi contractors, vehicles, and the managed workforce supporting Special Needs Transport. Report on vehicle-related issues to the Transport Manager; performance and HR matters will be overseen by the Compliance and Quality Assurance Manager. Monitor contractor performance, identify service failures, and implement improvement plans in partnership with service providers. Investigate complaints from passengers, carers, schools, contractors, and staff - including safeguarding and RIDDOR-reportable incidents. Conduct on-the-spot checks to ensure contractor compliance with framework requirements (e.g., staff DBS, vehicle MOT, insurance). Carry out quarterly audits and compliance checks - including site visits, document reviews, and written reports on findings and recommendations. Identify and address potential hazards promptly; escalate serious issues to senior management. Support and arrange staff training (e.g., safeguarding, wheelchair securing, first aid). The successful candidate needs to have: Detail-oriented with strong problem-solving skills Confident in dealing with sensitive matters and diverse stakeholders Experienced in compliance, quality assurance, or health & safety (ideally in a transport or public service environment) Capable of managing and improving service delivery through audit, inspection, and communication Committed to safeguarding and the wellbeing of vulnerable service users About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Job Title: Casework Manager - School Age Stat SEND Starting Salary: £53,806 progressing to £59,497 per annum Hours: 37.0 Location: East & Countywide locations Contract Type: Permanent & 1 Year Fixed Term/Secondment Directorate: Childrens Services We have 2 vacancies which are as follows: x1 East - Fixed Term/Secondment (1 Year Maternity Cover) x1 Countywide - Permanent You will be able to select your preference in the application form. About the team We have some exciting opportunities for you to join the Statutory School Age SEND (SSAS) team in Hertfordshire. The SSAS team has recently expanded with additional investment in staffing and a renewed focus on co-production with families and working closely with schools and professionals. We are seeking passionate people with a comprehensive knowledge of Special Educational Needs and Disabilities (SEND). About the role As a SEND Casework Manager, you will straddle both strategic and operational management, as operational lead for West Hertfordshire's Statutory School Age SEND Reviews service. You will act as a point of escalation for complex operational matters as well as complaints. Maintaining an overview of reviews within your half of Hertfordshire with the support of both data and meetings with your team. With direct line management responsibility for your areas Team Leads (who in turn, each line manage a team of Education, Health and Care (EHC) Coordinators and Review Officers) you will act as a point of leadership and guidance on SEND matters. You will work in partnership with the other SEND Casework Managers under the leadership of the Service Manager to collectively lead a service of 100+ staff, responsible for 9,000+ children and young people of Statutory School Age who have an EHC Plan. In addition, other elements of the role include, but are not limited to; Taking part in strategic meetings, Chairing triage and casework surgeries to discuss your teams cases, Undertaking periodic school visits, Overseeing the transfer of children and young people from one phase of education to another (e.g. primary to secondary) Deputise for the Service Manager in their absence. A key operational decision maker within the SSAS Team. About you Essential : Experienced Manager of both people & strategy Experience of working in SEND Ability to motivate and support a team to deliver towards a shared vision Excellent stakeholder management skills Demonstrate experience of partnership working with people from a range of backgrounds Excellent knowledge of part 3 of the Children & Families Act 2014, the Equalities Act Understanding of the operational realities of delivering statutory SEND processes at scale Valid full UK driving licence and regular access to a car are required for this role. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Contract Support Officer As a Contract Support Officer, you will provide operational and technical support across a range of property safety workstreams including, but not limited to, water safety, asbestos, fire safety, emergency lighting, lifting equipment, and security systems. You will work closely with Contract Managers and external service providers to ensure contracts are compliant, efficient, cost-effective, and customer-focused. You will be a key player in maintaining a safety first culture by supporting the delivery of statutory and regulatory requirements, while also driving performance through accurate data management and continuous improvement. Additional Information This role requires occasional travel to Wareham and Weymouth for site visits and team meetings so a full UK driving licence is essential. Key Duties & Responsibilities Support the effective management of servicing, maintenance, and works contracts, ensuring standards for time, cost, quality, and customer satisfaction are met. Lead daily coordination of Property Safety services, ensuring schedules and compliance with legislation. Assist Contract Managers by organising and minuting meetings, analysing KPIs, and addressing contractor performance issues. Occasionally chair contract meetings in the absence of Contract Managers. Maintain accurate records in line with data policies and follow up on required actions. Conduct audits of asset/equipment records and resolve discrepancies. Help design and implement systems and processes to ensure compliance, with regular reviews. Co-develop and maintain manuals and user guides. Provide or coordinate technical support, translating information for non-technical stakeholders. Build strong relationships with customers, colleagues, contractors, and suppliers. Ensure accurate financial reporting and coordinate with Finance and budget holders. Take ownership of issues and complaints, working towards effective resolutions. Carry out other duties as needed within the role s scope. Experience & Qualifications Essential: Full UK driving licence and access to a vehicle (for attending site/team meetings). Previous experience supporting the delivery of contracts, projects, or programmes in Property Services, Compliance, or Asset Management. Basic understanding of property safety-related contracts and an understanding of KPIs and cost models (e.g., schedule of rates). Strong analytical skills confident in manipulating, interpreting, and reporting on technical data. Comfortable identifying inconsistencies in data and proactively seeking solutions. Proficient in Microsoft Office and job management/CRM systems. Educated to GCSE level (or equivalent), with passes in English and Maths. Desirable: Understanding of Landlord H&S legislative requirements and compliance practices. Experience working within a housing, facilities, or property safety environment. Knowledge of servicing requirements for fire detection, water safety, asbestos, and similar compliance workstreams. Key Skills & Attributes Self-sufficient, proactive, and confident in decision-making. Excellent verbal and written communication skills. Logical thinker with strong problem-solving ability. Collaborative team player who also thrives working independently. Committed to delivering customer-focused services. Organised, adaptable, and calm under pressure.