We are currently recruiting for a Casual Area Security Officer to join the G4S team, covering the Kings Lynn and Wisbech areas. This will be to cover 4 to 5 sites within the area, where you will act as a security officer on site. With knowledge of a range of different sites, it will give you great opportunities for progression and gaining transferable skills from the different customers! Contract Information: Pay Rate: £14.20 per hour Hours: 0 hour contract only. Shift Pattern: Flexibility required Monday to Sunday, on a day and night shift rotation. SIA Licence: Security Guarding or Door Supervisor Licence (desired), however, training is available for the right candidate. Applicants must hold a full UK manual driving and their own car is needed for this position. Your Time at Work As a Casual Area Security Officer, your duties will include: - Travelling to 4 or 5 different sites, within a 20-mile radius of the Kings Lynn and Wisbech areas - Meet and greet staff and visitors and ensure they adhere to the required security protocols - Conducting searches where required - Patrolling the premises - Dealing with security incidents - Incident report writing - Gatehouse Duties - Reception Duties Our Perfect Worker - To be aged 18 or over - To preferably hold a valid Door Supervisor or Security Guarding License - Be a great communicator, verbally and written - To have great customer service skills - Knowledgeable of Microsoft Office platforms Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Contributory healthcare scheme - Eyecare vouchers - Employee discount schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: 1G4S (G283) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jun 11, 2026
Full time
We are currently recruiting for a Casual Area Security Officer to join the G4S team, covering the Kings Lynn and Wisbech areas. This will be to cover 4 to 5 sites within the area, where you will act as a security officer on site. With knowledge of a range of different sites, it will give you great opportunities for progression and gaining transferable skills from the different customers! Contract Information: Pay Rate: £14.20 per hour Hours: 0 hour contract only. Shift Pattern: Flexibility required Monday to Sunday, on a day and night shift rotation. SIA Licence: Security Guarding or Door Supervisor Licence (desired), however, training is available for the right candidate. Applicants must hold a full UK manual driving and their own car is needed for this position. Your Time at Work As a Casual Area Security Officer, your duties will include: - Travelling to 4 or 5 different sites, within a 20-mile radius of the Kings Lynn and Wisbech areas - Meet and greet staff and visitors and ensure they adhere to the required security protocols - Conducting searches where required - Patrolling the premises - Dealing with security incidents - Incident report writing - Gatehouse Duties - Reception Duties Our Perfect Worker - To be aged 18 or over - To preferably hold a valid Door Supervisor or Security Guarding License - Be a great communicator, verbally and written - To have great customer service skills - Knowledgeable of Microsoft Office platforms Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Contributory healthcare scheme - Eyecare vouchers - Employee discount schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: 1G4S (G283) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Ernest Gordon Recruitment Limited
Ascot, Berkshire
Hotel Reception Supervisor (Opera PMS / Luxury Hotel) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Hotel Reception Supervisor with luxury hospitality experience and Opera PMS knowledge, looking to join a prestigious 5-star hotel where you'll take real ownership of a busy front office, enjoy a 4 on 4 off shift pattern, strong progression opportunities, and a 5,000 annual bonus alongside excellent company benefits? This internationally recognised luxury hotel group operates some of the world's most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment. In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment. You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service. This role would suit a Reception Supervisor, Front Office Supervisor, or Guest Services Supervisor from a luxury hotel background looking to join a globally recognised hospitality brand with excellent training, progression, and company perks. The Role Supervise the Reception and Front Office team within a 5-star luxury hotel Ensure smooth daily front desk operations and exceptional guest service Use Opera PMS for reservations, billing, room movements, and guest management Handle guest queries, complaints, and service recovery professionally Support the training and development of Front Office team members Work closely with other departments to ensure a seamless guest experience 4 on 4 off shift pattern 12-hour shifts (8AM - 8PM) The Person Experience as a Reception Supervisor, Front Office Supervisor, or similar Background within luxury hospitality or 5-star hotels Experience using Opera PMS Strong leadership and customer service skills Commutable to Ascot Reference: BBBH25279C If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
Jun 11, 2026
Full time
Hotel Reception Supervisor (Opera PMS / Luxury Hotel) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Hotel Reception Supervisor with luxury hospitality experience and Opera PMS knowledge, looking to join a prestigious 5-star hotel where you'll take real ownership of a busy front office, enjoy a 4 on 4 off shift pattern, strong progression opportunities, and a 5,000 annual bonus alongside excellent company benefits? This internationally recognised luxury hotel group operates some of the world's most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment. In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment. You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service. This role would suit a Reception Supervisor, Front Office Supervisor, or Guest Services Supervisor from a luxury hotel background looking to join a globally recognised hospitality brand with excellent training, progression, and company perks. The Role Supervise the Reception and Front Office team within a 5-star luxury hotel Ensure smooth daily front desk operations and exceptional guest service Use Opera PMS for reservations, billing, room movements, and guest management Handle guest queries, complaints, and service recovery professionally Support the training and development of Front Office team members Work closely with other departments to ensure a seamless guest experience 4 on 4 off shift pattern 12-hour shifts (8AM - 8PM) The Person Experience as a Reception Supervisor, Front Office Supervisor, or similar Background within luxury hospitality or 5-star hotels Experience using Opera PMS Strong leadership and customer service skills Commutable to Ascot Reference: BBBH25279C If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 04, 2025
Full time
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 02, 2025
Full time
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
Oct 01, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!
Sep 23, 2025
Full time
We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!
