Front of House Manager Luxury Hospitality Scottish Highlands Are you an experienced Front Office leader with a passion for delivering exceptional guest experiences? We're seeking an outstanding Front of House Manager to lead our Front Office operation, ensuring every guest receives a seamless, personalised and memorable experience from arrival to departure. Working closely with the senior leadership team, you will lead the Front Office Hosts, Night Team and Porters, driving service excellence, team engagement and operational efficiency within a luxury hospitality environment. The Role As Front of House Manager, you will be responsible for the smooth day-to-day running of the Front Office, ensuring the highest standards of guest service are consistently delivered. You will lead from the front, supporting your team in creating warm welcomes, handling guest requests with professionalism and care, and ensuring every interaction reflects the standards of a world-class luxury hotel. Key responsibilities include: Leading and developing the Front Office, Night and Porter teams. Delivering exceptional guest service throughout the guest journey. Managing arrivals, departures and VIP guest experiences. Handling guest feedback and resolving issues effectively. Driving upselling opportunities and maximising revenue. Ensuring departmental efficiency, compliance and cost control. Working closely with Housekeeping, Reservations, Events and Concierge teams to deliver a seamless guest experience. Coaching, mentoring and developing team members to achieve their full potential. Supporting wider hotel operations through Duty Management responsibilities. About You We're looking for someone who is: An experienced Front Office, Reception or Guest Services leader within a luxury hotel or resort environment. Passionate about delivering exceptional guest experiences. A confident and visible leader who enjoys developing high-performing teams. Highly organised, detail-oriented and commercially aware. An excellent communicator with strong interpersonal skills. Comfortable managing guest expectations and resolving challenges professionally. Proactive, adaptable and capable of thriving in a fast-paced environment. Confident using hotel systems and Microsoft 365 (Opera Cloud experience advantageous). Suitable Backgrounds We would be keen to speak with candidates currently working as: Front Office Manager Reception Manager Guest Services Manager Rooms Division Manager Assistant Front Office Manager Duty Manager Guest Experience Manager Hotel Operations Manager Luxury Resort Front Office Manager Experience working within a luxury hospitality environment is highly desirable, with exposure to Forbes or LQA standards considered an advantage. What's on Offer Competitive salary plus TRONC. 30 days holiday. Enhanced pension scheme. Complimentary meals whilst on shift. Health Cash Plan. Employee Assistance Programme. Excellent career development and progression opportunities. Generous hotel, food, beverage and retail discounts. Annual complimentary overnight guest experience for you and a guest. Temporary staff accommodation available for an initial period if required.
Jun 20, 2026
Full time
Front of House Manager Luxury Hospitality Scottish Highlands Are you an experienced Front Office leader with a passion for delivering exceptional guest experiences? We're seeking an outstanding Front of House Manager to lead our Front Office operation, ensuring every guest receives a seamless, personalised and memorable experience from arrival to departure. Working closely with the senior leadership team, you will lead the Front Office Hosts, Night Team and Porters, driving service excellence, team engagement and operational efficiency within a luxury hospitality environment. The Role As Front of House Manager, you will be responsible for the smooth day-to-day running of the Front Office, ensuring the highest standards of guest service are consistently delivered. You will lead from the front, supporting your team in creating warm welcomes, handling guest requests with professionalism and care, and ensuring every interaction reflects the standards of a world-class luxury hotel. Key responsibilities include: Leading and developing the Front Office, Night and Porter teams. Delivering exceptional guest service throughout the guest journey. Managing arrivals, departures and VIP guest experiences. Handling guest feedback and resolving issues effectively. Driving upselling opportunities and maximising revenue. Ensuring departmental efficiency, compliance and cost control. Working closely with Housekeeping, Reservations, Events and Concierge teams to deliver a seamless guest experience. Coaching, mentoring and developing team members to achieve their full potential. Supporting wider hotel operations through Duty Management responsibilities. About You We're looking for someone who is: An experienced Front Office, Reception or Guest Services leader within a luxury hotel or resort environment. Passionate about delivering exceptional guest experiences. A confident and visible leader who enjoys developing high-performing teams. Highly organised, detail-oriented and commercially aware. An excellent communicator with strong interpersonal skills. Comfortable managing guest expectations and resolving challenges professionally. Proactive, adaptable and capable of thriving in a fast-paced environment. Confident using hotel systems and Microsoft 365 (Opera Cloud experience advantageous). Suitable Backgrounds We would be keen to speak with candidates currently working as: Front Office Manager Reception Manager Guest Services Manager Rooms Division Manager Assistant Front Office Manager Duty Manager Guest Experience Manager Hotel Operations Manager Luxury Resort Front Office Manager Experience working within a luxury hospitality environment is highly desirable, with exposure to Forbes or LQA standards considered an advantage. What's on Offer Competitive salary plus TRONC. 30 days holiday. Enhanced pension scheme. Complimentary meals whilst on shift. Health Cash Plan. Employee Assistance Programme. Excellent career development and progression opportunities. Generous hotel, food, beverage and retail discounts. Annual complimentary overnight guest experience for you and a guest. Temporary staff accommodation available for an initial period if required.
Location: West London Contract: Temporary Hours: Monday to Friday Salary: £13.85 -£14.80 per hour Immediate start availalble About the Role We are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience. The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function. Key Responsibilities Lead and supervise the concierge team, ensuring exceptional customer service at all times. Act as the primary point of contact for residents, guests, contractors, and managing agents. Oversee front-of-house operations and ensure the reception area is presented to the highest standard. Manage resident enquiries, requests, complaints, and service issues efficiently and professionally. Coordinate contractor access, deliveries, and visitor management procedures. Ensure all health and safety, security, and emergency procedures are followed. Maintain accurate records, reports, and handover documentation. Foster a welcoming, safe, and professional environment for all residents and visitors. Requirements Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a residential, hospitality, or luxury service environment. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Professional appearance and customer-focused approach. Ability to remain calm and effective in a fast-paced environment. Strong organisational and problem-solving skills. Good IT literacy and experience using building management or concierge systems. Desirable Experience within a high-end residential development. Knowledge of health and safety and security procedures. First Aid qualification.
Jun 17, 2026
Seasonal
Location: West London Contract: Temporary Hours: Monday to Friday Salary: £13.85 -£14.80 per hour Immediate start availalble About the Role We are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience. The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function. Key Responsibilities Lead and supervise the concierge team, ensuring exceptional customer service at all times. Act as the primary point of contact for residents, guests, contractors, and managing agents. Oversee front-of-house operations and ensure the reception area is presented to the highest standard. Manage resident enquiries, requests, complaints, and service issues efficiently and professionally. Coordinate contractor access, deliveries, and visitor management procedures. Ensure all health and safety, security, and emergency procedures are followed. Maintain accurate records, reports, and handover documentation. Foster a welcoming, safe, and professional environment for all residents and visitors. Requirements Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a residential, hospitality, or luxury service environment. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Professional appearance and customer-focused approach. Ability to remain calm and effective in a fast-paced environment. Strong organisational and problem-solving skills. Good IT literacy and experience using building management or concierge systems. Desirable Experience within a high-end residential development. Knowledge of health and safety and security procedures. First Aid qualification.
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 06, 2025
Full time
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 04, 2025
Full time
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
