Service Design Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 25, 2026
Full time
Service Design Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Smart10 Ltd, Trading as SMT Recruitment
Panshanger, Hertfordshire
Operations Manager Salary: £55,000 to £75,000 per annum (depending on experience) plus benefits Location: Welwyn Garden City, Hertfordshire Contract: Full Time, Permanent About The client A well-established independent security business providing high quality security solutions to commercial clients are seeking an experienced Operations Manager to lead the day to day running on the business and staff. This is a pivotal leadership role responsible for ensuring the smooth running of office operations, engineering teams and customer service functions. You will oversee the coordination of engineers, support office teams, maintain service standards and ensure operational efficiency across the business. The successful candidate will be a proactive leader who thrives in a fast paced service environment and can motivate teams while delivering exceptional customer outcomes. Key Responsibilities Oversee the planning and scheduling of all field engineers across installation, service, maintenance and reactive works. Monitor operational performance to ensure work is completed safely, efficiently and to agreed standards. Manage service delivery to ensure customer response times and service level agreements are consistently achieved. Liaise with engineers, suppliers and subcontractors to resolve operational issues. Ensure the effective allocation of resources, vehicles, equipment and materials. Manage the daily operation of the office, ensuring effective administrative processes and a professional working environment. Oversee purchasing activities, supplier relationships and operational expenditure. Ensure company policies, procedures and standards are implemented consistently. Manage office facilities, fleet requirements and general business administration. Lead, motivate and develop administration, support and engineering teams Manage day to day people matters including attendance, holidays and performance. Support recruitment, on boarding and staff development initiatives. Provide guidance, coaching and leadership across the business. Act as a senior point of contact for customer enquiries and service escalations. Drive continuous improvement in customer satisfaction and service delivery. Produce regular operational reports and management information. Monitor key performance indicators including engineer utilisation, service delivery and customer satisfaction. Identify opportunities to improve processes, efficiencies and operational performance. About You Proven experience in an Operations Manager, Office Manager or Service Manager role within a field service, facilities management, engineering, security or technical services environment. Experience managing and leading teams within a fast paced operational business. Strong organisational and planning skills with the ability to manage multiple priorities Experience using job management, scheduling or field service management systems. Excellent communication and interpersonal skills. Commercial awareness and strong problem solving abilities. Ability to remain calm and effective under pressure. Additional Benefits: 25 days annual leave plus bank holidays. Company pension scheme. Private healthcare. Ongoing professional development opportunities. The opportunity to join a well established and respected security business. A supportive leadership team and positive working environment. Long term career progression within a growing organisation. If you are an experienced practice accountant looking for a client focused role within a progressive and growing accountancy firm, we would love to hear from you. Apply today or contact SMT for further information. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Jun 25, 2026
Full time
Operations Manager Salary: £55,000 to £75,000 per annum (depending on experience) plus benefits Location: Welwyn Garden City, Hertfordshire Contract: Full Time, Permanent About The client A well-established independent security business providing high quality security solutions to commercial clients are seeking an experienced Operations Manager to lead the day to day running on the business and staff. This is a pivotal leadership role responsible for ensuring the smooth running of office operations, engineering teams and customer service functions. You will oversee the coordination of engineers, support office teams, maintain service standards and ensure operational efficiency across the business. The successful candidate will be a proactive leader who thrives in a fast paced service environment and can motivate teams while delivering exceptional customer outcomes. Key Responsibilities Oversee the planning and scheduling of all field engineers across installation, service, maintenance and reactive works. Monitor operational performance to ensure work is completed safely, efficiently and to agreed standards. Manage service delivery to ensure customer response times and service level agreements are consistently achieved. Liaise with engineers, suppliers and subcontractors to resolve operational issues. Ensure the effective allocation of resources, vehicles, equipment and materials. Manage the daily operation of the office, ensuring effective administrative processes and a professional working environment. Oversee purchasing activities, supplier relationships and operational expenditure. Ensure company policies, procedures and standards are implemented consistently. Manage office facilities, fleet requirements and general business administration. Lead, motivate and develop administration, support and engineering teams Manage day to day people matters including attendance, holidays and performance. Support recruitment, on boarding and staff development initiatives. Provide guidance, coaching and leadership across the business. Act as a senior point of contact for customer enquiries and service escalations. Drive continuous improvement in customer satisfaction and service delivery. Produce regular operational reports and management information. Monitor key performance indicators including engineer utilisation, service delivery and customer satisfaction. Identify opportunities to improve processes, efficiencies and operational performance. About You Proven experience in an Operations Manager, Office Manager or Service Manager role within a field service, facilities management, engineering, security or technical services environment. Experience managing and leading teams within a fast paced operational business. Strong organisational and planning skills with the ability to manage multiple priorities Experience using job management, scheduling or field service management systems. Excellent communication and interpersonal skills. Commercial awareness and strong problem solving abilities. Ability to remain calm and effective under pressure. Additional Benefits: 25 days annual leave plus bank holidays. Company pension scheme. Private healthcare. Ongoing professional development opportunities. The opportunity to join a well established and respected security business. A supportive leadership team and positive working environment. Long term career progression within a growing organisation. If you are an experienced practice accountant looking for a client focused role within a progressive and growing accountancy firm, we would love to hear from you. Apply today or contact SMT for further information. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Documentum Java Solution Architect Location: 5 days onsite in Basingstoke Length: Until end of May 2027 Rate: 600 to 700 per day via umbrella Candidates MUST hold Active DV Clearance to be eligible to be considered for the opportunity Your Role will involve: As a Documentum Java Solution Architect, you will be a team player working closely with other Documentum Java developers and technical subject matter experts as part of a SAFE Agile team. This role is in a fast-paced environment where you must be proactive, adaptable and able to re-prioritise according to the Customer's needs. You will be responsible for the design, creation, testing and documenting of new and amended Java programs in accordance with agreed standards. You must be happy to provide application maintenance and support services, either directly to users of the applications or to service delivery functions. Key Accountabilities Must be able to work under the direction of the lead Java Developer, with minimal supervision, to produce high quality Java solutions for both an established system and a new system which is currently under development. Contributor to high level solution and design reviews. Participation in SAFE Agile events such as retrospectives, reviews and planning. Required Skills: Minimum of 3 years of Documentum Java development experience within an enterprise environment. Use of Documentum API interfaces with Java including REST. Must be experienced with Windows platforms. Use of source control using GIT. Use of Azure Devops (ADO) platform including creation of build and release pipelines. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 25, 2026
Contractor
Documentum Java Solution Architect Location: 5 days onsite in Basingstoke Length: Until end of May 2027 Rate: 600 to 700 per day via umbrella Candidates MUST hold Active DV Clearance to be eligible to be considered for the opportunity Your Role will involve: As a Documentum Java Solution Architect, you will be a team player working closely with other Documentum Java developers and technical subject matter experts as part of a SAFE Agile team. This role is in a fast-paced environment where you must be proactive, adaptable and able to re-prioritise according to the Customer's needs. You will be responsible for the design, creation, testing and documenting of new and amended Java programs in accordance with agreed standards. You must be happy to provide application maintenance and support services, either directly to users of the applications or to service delivery functions. Key Accountabilities Must be able to work under the direction of the lead Java Developer, with minimal supervision, to produce high quality Java solutions for both an established system and a new system which is currently under development. Contributor to high level solution and design reviews. Participation in SAFE Agile events such as retrospectives, reviews and planning. Required Skills: Minimum of 3 years of Documentum Java development experience within an enterprise environment. Use of Documentum API interfaces with Java including REST. Must be experienced with Windows platforms. Use of source control using GIT. Use of Azure Devops (ADO) platform including creation of build and release pipelines. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Service Design Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 25, 2026
Full time
Service Design Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Deliver high-impact, white-glove IT support to senior leadership in a fast-paced, high-visibility environment. Our Client has a requirement for a VIP IT Support Engineer, who will be required to work on a contract basis in Warrington, until December 2026 . Role Purpose: Provide high-priority, white-glove IT support to senior leadership, VIP users and key stakeholders, ensuring a seamless, responsive and discreet experience Operate across L1 L3 support, combining Service Desk, remote, and onsite support across Warrington and other locations Act as a trusted technical contact, owning incidents and requests through to resolution and coordinating with L3 teams and service partners Support end-user devices, applications, collaboration tools, networks, and meeting room technologies Contribute to service improvement, knowledge sharing, training materials, and adoption of new or improved services This is a full-time onsite role (5 days, 40 hours), with flexibility for occasional extended hours and travel Job Role Responsibilities: Provide high-touch support to VIP users, ensuring professional, responsive service Manage incidents and service requests via ServiceNow in line with SLAs and ITIL best practice Deliver support across Microsoft 365, enterprise applications, identity and access, hardware, mobile devices, networking, telephony, and collaboration tools Provide onsite and field-based support, including executive meetings and business-critical activities Support Teams Rooms, AV, and meeting room technologies Diagnose and resolve hardware/software issues, device configuration, onboarding/offboarding, and refresh activities Act as hands-and-eyes support for 2nd/3rd line teams and external partners Collaborate with internal teams to maintain service continuity and support new service rollouts Produce knowledge articles, guides, and short-form training content; contribute to continuous service improvement Maintain asset records and support compliance and IT security activities Experience / Skills / Knowledge / Qualifications: Strong customer service and stakeholder management skills, with experience supporting senior/VIP users Proven experience across Service Desk, EUC, or VIP support (L1 L2 + complex issue handling) Strong troubleshooting across Windows, Microsoft 365, enterprise apps, identity and access, and end-user hardware Experience with ITSM tools (e.g. ServiceNow) and SLA-driven environments Knowledge of Teams Rooms, AV, video conferencing, and telephony systems Experience with SharePoint and automation tools (Power Automate, Power Apps, Power BI, Chatbots) Experience creating user guides, training materials, or digital content Working knowledge of SCCM, Intune, Active Directory, networking, and Azure Strong problem-solving skills with the ability to perform under pressure Ability to communicate technical concepts clearly to non-technical users Proactive, resilient, and improvement-focused mindset with strong ownership and accountability Willingness to travel and support multiple locations Desirable: Experience providing field-based support across multiple locations ITIL Foundation or equivalent Project delivery exposure or PRINCE2 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for VIP IT Support Engineers looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Jun 25, 2026
Contractor
Deliver high-impact, white-glove IT support to senior leadership in a fast-paced, high-visibility environment. Our Client has a requirement for a VIP IT Support Engineer, who will be required to work on a contract basis in Warrington, until December 2026 . Role Purpose: Provide high-priority, white-glove IT support to senior leadership, VIP users and key stakeholders, ensuring a seamless, responsive and discreet experience Operate across L1 L3 support, combining Service Desk, remote, and onsite support across Warrington and other locations Act as a trusted technical contact, owning incidents and requests through to resolution and coordinating with L3 teams and service partners Support end-user devices, applications, collaboration tools, networks, and meeting room technologies Contribute to service improvement, knowledge sharing, training materials, and adoption of new or improved services This is a full-time onsite role (5 days, 40 hours), with flexibility for occasional extended hours and travel Job Role Responsibilities: Provide high-touch support to VIP users, ensuring professional, responsive service Manage incidents and service requests via ServiceNow in line with SLAs and ITIL best practice Deliver support across Microsoft 365, enterprise applications, identity and access, hardware, mobile devices, networking, telephony, and collaboration tools Provide onsite and field-based support, including executive meetings and business-critical activities Support Teams Rooms, AV, and meeting room technologies Diagnose and resolve hardware/software issues, device configuration, onboarding/offboarding, and refresh activities Act as hands-and-eyes support for 2nd/3rd line teams and external partners Collaborate with internal teams to maintain service continuity and support new service rollouts Produce knowledge articles, guides, and short-form training content; contribute to continuous service improvement Maintain asset records and support compliance and IT security activities Experience / Skills / Knowledge / Qualifications: Strong customer service and stakeholder management skills, with experience supporting senior/VIP users Proven experience across Service Desk, EUC, or VIP support (L1 L2 + complex issue handling) Strong troubleshooting across Windows, Microsoft 365, enterprise apps, identity and access, and end-user hardware Experience with ITSM tools (e.g. ServiceNow) and SLA-driven environments Knowledge of Teams Rooms, AV, video conferencing, and telephony systems Experience with SharePoint and automation tools (Power Automate, Power Apps, Power BI, Chatbots) Experience creating user guides, training materials, or digital content Working knowledge of SCCM, Intune, Active Directory, networking, and Azure Strong problem-solving skills with the ability to perform under pressure Ability to communicate technical concepts clearly to non-technical users Proactive, resilient, and improvement-focused mindset with strong ownership and accountability Willingness to travel and support multiple locations Desirable: Experience providing field-based support across multiple locations ITIL Foundation or equivalent Project delivery exposure or PRINCE2 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for VIP IT Support Engineers looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Help Shape the Future of Procurement in Local Government Are you an experienced public sector procurement professional looking for your next challenge?Surrey Heath Borough Council is seeking an experienced Procurement & Contracts Specialist to join a friendly, supportive and ambitious Finance team. This is an exciting opportunity to play a key role in delivering high-quality procurement across a wide range of goods, services and works, while helping shape the future of procurement as local government undergoes significant transformation. You'll join a collaborative organisation that values innovation, excellent customer service and making a real difference to the communities it serves. With hybrid working (2 days in the Camberley office and 3 days working from home), you'll benefit from flexibility alongside a supportive team environment. About the Role As Procurement & Contracts Specialist, you'll lead and support end-to-end procurement activity across the Council, providing expert advice and guidance to colleagues while ensuring compliance with procurement legislation and best practice. Your responsibilities will include: Managing end-to-end procurement and tender exercises for Goods, Services and Works. Leading procurement projects through an electronic eSourcing portal. Developing sourcing strategies and category management plans. Preparing procurement documentation including specifications, Invitations to Tender, evaluation criteria and pricing schedules. Conducting spend analysis and identifying opportunities for savings and efficiencies. Negotiating contracts and supporting supplier relationship and performance management. Providing procurement advice and training across the organisation. Working closely with Legal, Finance and service teams to deliver compliant, innovative and value-for-money procurement solutions. Promoting social value, sustainability and collaborative procurement opportunities. About You We're looking for someone who can bring both technical procurement expertise and excellent stakeholder management skills. To be successful, you'll have: Proven UK public sector procurement experience, ideally within Local Government. A strong understanding of the Procurement Act 2023 and its practical application. Experience managing end-to-end tendering exercises using an electronic eSourcing portal. Experience developing procurement strategies and managing competitive tender processes. Excellent knowledge of procurement legislation, governance and best practice. Strong negotiation, communication and relationship-building skills. The ability to manage multiple procurement projects while providing trusted advice to stakeholders across the organisation. Why Join Surrey Heath Borough Council? Surrey Heath is committed to delivering excellent services through meaningful community engagement, innovation and collaboration. Its people are at the heart of everything it does, and the Council offers a supportive culture where your ideas and expertise are valued. Local Government Reorganisation From April 2027, Surrey Heath Borough Council will become part of the new West Surrey Unitary Council as part of one of the most significant local government reorganisations in decades. Joining the Council now gives you the opportunity to help shape the future of procurement within a larger organisation while gaining invaluable experience during this exciting period of change. Most employees are expected to transfer to the new authority on their existing terms and conditions, creating even greater opportunities for career development and progression. Benefits Surrey Heath Borough Council offers an excellent benefits package including: Hybrid working (2 office days / 3 home working days) Minimum 23 days annual leave, rising to 28 days after five years' service, plus Bank Holidays Local Government Pension Scheme Free employee parking Payment of one professional membership Subsidised gym membership Cycle to Work scheme Kaarp employee discounts on shopping, supermarkets, holidays and cinema tickets Laptop and mobile phone (where applicable) A welcoming, supportive team committed to your development If you're looking for an opportunity where you can apply your procurement expertise, influence strategic procurement decisions and contribute to the future of local government, we'd love to hear from you. Closing Date: Monday 30th June Interviews: Tuesday 8th and Wednesday 9th July Location: Surrey Heath House, Knoll Road, Camberley (Hybrid Working - 2 days in the office, 3 days from home) This recruitment campaign is being managed by an external recruitment agency - Morgan Law - who are dedicated to promoting an inclusive recruitment process for all applicants. Kindly note that all applications must be submitted via Morgan Law. CVs sent directly to Surrey Heath Borough Council will not be considered.
Jun 25, 2026
Full time
Help Shape the Future of Procurement in Local Government Are you an experienced public sector procurement professional looking for your next challenge?Surrey Heath Borough Council is seeking an experienced Procurement & Contracts Specialist to join a friendly, supportive and ambitious Finance team. This is an exciting opportunity to play a key role in delivering high-quality procurement across a wide range of goods, services and works, while helping shape the future of procurement as local government undergoes significant transformation. You'll join a collaborative organisation that values innovation, excellent customer service and making a real difference to the communities it serves. With hybrid working (2 days in the Camberley office and 3 days working from home), you'll benefit from flexibility alongside a supportive team environment. About the Role As Procurement & Contracts Specialist, you'll lead and support end-to-end procurement activity across the Council, providing expert advice and guidance to colleagues while ensuring compliance with procurement legislation and best practice. Your responsibilities will include: Managing end-to-end procurement and tender exercises for Goods, Services and Works. Leading procurement projects through an electronic eSourcing portal. Developing sourcing strategies and category management plans. Preparing procurement documentation including specifications, Invitations to Tender, evaluation criteria and pricing schedules. Conducting spend analysis and identifying opportunities for savings and efficiencies. Negotiating contracts and supporting supplier relationship and performance management. Providing procurement advice and training across the organisation. Working closely with Legal, Finance and service teams to deliver compliant, innovative and value-for-money procurement solutions. Promoting social value, sustainability and collaborative procurement opportunities. About You We're looking for someone who can bring both technical procurement expertise and excellent stakeholder management skills. To be successful, you'll have: Proven UK public sector procurement experience, ideally within Local Government. A strong understanding of the Procurement Act 2023 and its practical application. Experience managing end-to-end tendering exercises using an electronic eSourcing portal. Experience developing procurement strategies and managing competitive tender processes. Excellent knowledge of procurement legislation, governance and best practice. Strong negotiation, communication and relationship-building skills. The ability to manage multiple procurement projects while providing trusted advice to stakeholders across the organisation. Why Join Surrey Heath Borough Council? Surrey Heath is committed to delivering excellent services through meaningful community engagement, innovation and collaboration. Its people are at the heart of everything it does, and the Council offers a supportive culture where your ideas and expertise are valued. Local Government Reorganisation From April 2027, Surrey Heath Borough Council will become part of the new West Surrey Unitary Council as part of one of the most significant local government reorganisations in decades. Joining the Council now gives you the opportunity to help shape the future of procurement within a larger organisation while gaining invaluable experience during this exciting period of change. Most employees are expected to transfer to the new authority on their existing terms and conditions, creating even greater opportunities for career development and progression. Benefits Surrey Heath Borough Council offers an excellent benefits package including: Hybrid working (2 office days / 3 home working days) Minimum 23 days annual leave, rising to 28 days after five years' service, plus Bank Holidays Local Government Pension Scheme Free employee parking Payment of one professional membership Subsidised gym membership Cycle to Work scheme Kaarp employee discounts on shopping, supermarkets, holidays and cinema tickets Laptop and mobile phone (where applicable) A welcoming, supportive team committed to your development If you're looking for an opportunity where you can apply your procurement expertise, influence strategic procurement decisions and contribute to the future of local government, we'd love to hear from you. Closing Date: Monday 30th June Interviews: Tuesday 8th and Wednesday 9th July Location: Surrey Heath House, Knoll Road, Camberley (Hybrid Working - 2 days in the office, 3 days from home) This recruitment campaign is being managed by an external recruitment agency - Morgan Law - who are dedicated to promoting an inclusive recruitment process for all applicants. Kindly note that all applications must be submitted via Morgan Law. CVs sent directly to Surrey Heath Borough Council will not be considered.
Salesforce Technical Lead - 12-month FTC About the opportunity We are seeking an experienced Salesforce Technical Lead to join a collaborative Transformation & Technology team during an exciting period of digital change. This role offers the opportunity to take a leading role in shaping, delivering and improving Salesforce solutions that support business growth, operational efficiency and exceptional customer experiences. You will provide technical leadership across the Salesforce platform, combining hands-on development expertise with the ability to understand business challenges, translate requirements into effective solutions and communicate technical concepts clearly to non-technical stakeholders. Key facts: Contract: 12-month fixed term Salary: circa £55,000 per annum Location: Hybrid - home working with approximately 4 days per month in the Buckinghamshire office The role As Salesforce Technical Lead, you will be responsible for the technical design, development and ongoing optimisation of Salesforce solutions across CRM, Sales Cloud, Service Cloud and Marketing Cloud. You will work closely with product owners, business analysts, internal teams and external partners to understand business needs, define technical approaches and deliver scalable, secure and maintainable solutions. This is a hands-on technical leadership role where you will be expected to design and deliver solutions end-to-end, from understanding requirements through to development, testing, deployment and continuous improvement. Key responsibilities will include: Designing and delivering Salesforce solutions from initial concept through to implementation Providing technical leadership across Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud Developing and configuring Salesforce functionality using: Apex Lightning Web Components (LWC) Salesforce Flows Marketing Cloud automations, journeys and data extensions Translating business requirements into practical Salesforce solutions, explaining technical considerations clearly to non-technical stakeholders Working collaboratively with product owners, business teams and technology colleagues to understand needs and deliver value Designing and supporting Salesforce integrations using APIs and middleware solutions Ensuring solutions follow Salesforce best practices around architecture, security, data quality and maintainability Supporting release management, testing, deployment and CI/CD processes Conducting code reviews and ensuring high-quality development standards Troubleshooting issues, supporting incident resolution and identifying opportunities for improvement Maintaining clear technical documentation, including solution designs, configuration notes and integration details About you You will be an experienced Salesforce professional who can demonstrate strong technical capability alongside excellent communication skills. You will ideally be able to talk through a Salesforce solution you have designed and delivered end-to-end - explaining the business challenge, your technical approach, the implementation and the outcome. You will bring: Strong hands-on Salesforce development experience Proven experience designing and delivering Salesforce solutions Strong Apex development skills, including writing clean, maintainable code and supporting testing Experience building solutions using Salesforce Flow and Lightning Web Components (LWC) Experience across Salesforce Sales Cloud and Service Cloud Ideally, experience with Salesforce Marketing Cloud Experience integrating Salesforce with external platforms through APIs The ability to understand business requirements and translate them into effective technical solutions Confidence communicating with both technical teams and non-technical stakeholders Experience working in Agile delivery environments What's on offer You'll join an organisation that values innovation, collaboration and delivering meaningful digital improvements. This is an opportunity to make a real impact on a key Salesforce platform while working alongside talented colleagues across technology and the wider organisation. Interested? To arrange a confidential conversation with FJWilson Talent before applying, you can email us at resourcingteam at fjwilson com Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible. Our email address is resourcingteam at fjwilson com Our privacy policy is available on our website: fjwilson com/notices/ The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised
Jun 25, 2026
Full time
Salesforce Technical Lead - 12-month FTC About the opportunity We are seeking an experienced Salesforce Technical Lead to join a collaborative Transformation & Technology team during an exciting period of digital change. This role offers the opportunity to take a leading role in shaping, delivering and improving Salesforce solutions that support business growth, operational efficiency and exceptional customer experiences. You will provide technical leadership across the Salesforce platform, combining hands-on development expertise with the ability to understand business challenges, translate requirements into effective solutions and communicate technical concepts clearly to non-technical stakeholders. Key facts: Contract: 12-month fixed term Salary: circa £55,000 per annum Location: Hybrid - home working with approximately 4 days per month in the Buckinghamshire office The role As Salesforce Technical Lead, you will be responsible for the technical design, development and ongoing optimisation of Salesforce solutions across CRM, Sales Cloud, Service Cloud and Marketing Cloud. You will work closely with product owners, business analysts, internal teams and external partners to understand business needs, define technical approaches and deliver scalable, secure and maintainable solutions. This is a hands-on technical leadership role where you will be expected to design and deliver solutions end-to-end, from understanding requirements through to development, testing, deployment and continuous improvement. Key responsibilities will include: Designing and delivering Salesforce solutions from initial concept through to implementation Providing technical leadership across Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud Developing and configuring Salesforce functionality using: Apex Lightning Web Components (LWC) Salesforce Flows Marketing Cloud automations, journeys and data extensions Translating business requirements into practical Salesforce solutions, explaining technical considerations clearly to non-technical stakeholders Working collaboratively with product owners, business teams and technology colleagues to understand needs and deliver value Designing and supporting Salesforce integrations using APIs and middleware solutions Ensuring solutions follow Salesforce best practices around architecture, security, data quality and maintainability Supporting release management, testing, deployment and CI/CD processes Conducting code reviews and ensuring high-quality development standards Troubleshooting issues, supporting incident resolution and identifying opportunities for improvement Maintaining clear technical documentation, including solution designs, configuration notes and integration details About you You will be an experienced Salesforce professional who can demonstrate strong technical capability alongside excellent communication skills. You will ideally be able to talk through a Salesforce solution you have designed and delivered end-to-end - explaining the business challenge, your technical approach, the implementation and the outcome. You will bring: Strong hands-on Salesforce development experience Proven experience designing and delivering Salesforce solutions Strong Apex development skills, including writing clean, maintainable code and supporting testing Experience building solutions using Salesforce Flow and Lightning Web Components (LWC) Experience across Salesforce Sales Cloud and Service Cloud Ideally, experience with Salesforce Marketing Cloud Experience integrating Salesforce with external platforms through APIs The ability to understand business requirements and translate them into effective technical solutions Confidence communicating with both technical teams and non-technical stakeholders Experience working in Agile delivery environments What's on offer You'll join an organisation that values innovation, collaboration and delivering meaningful digital improvements. This is an opportunity to make a real impact on a key Salesforce platform while working alongside talented colleagues across technology and the wider organisation. Interested? To arrange a confidential conversation with FJWilson Talent before applying, you can email us at resourcingteam at fjwilson com Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible. Our email address is resourcingteam at fjwilson com Our privacy policy is available on our website: fjwilson com/notices/ The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised
Contract Manager - South East MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Purpose of role and Ideal Candidate Details The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs. This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires Job responsibilities & Areas of Knowledge and Expertise Responsibilities; Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported. Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable. Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes. Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance. Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions. Support supplier relationship management, issue resolution and continuous improvement across the contract term. Ensure contract records are complete, well governed and ready for audit, assurance or internal review. Main Deliverables; A live contract obligations tracker for each contract. An active risk register with mitigation actions and owners. A robust change control log and variation pipeline. Monthly governance reports and performance summaries. Timely escalation of contract risks, delays and noncompliance. Accurate commercial oversight of invoices, payments and contractual changes. Areas of Expertise; Minimum 5 years' contract management experience. Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred. Strong understanding of contract governance, obligations management, risk registers, issue management and reporting. Demonstrable experience managing change control, variations and contract amendments. Experience supporting project implementation, mobilisation, transition or service onboarding. Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists. Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation. Ability to produce clear written reports, governance papers and action logs. Desirable Criteria; Experience in public sector procurement or contract management. Experience managing telecoms or network services contracts, including service transitions and operational change. Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks. Experience working with cross-functional delivery teams in technically complex environments. Knowledge of risk management best practices and formal change control disciplines. Core Competencies; Contract governance and assurance. Commercial and financial control. Risk identification and mitigation. Change management and variation control. Supplier and stakeholder relationship management. Analytical thinking and problem-solving. Clear written and verbal communication. Organisational discipline and follow-through Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities.
Jun 25, 2026
Full time
Contract Manager - South East MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Purpose of role and Ideal Candidate Details The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs. This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires Job responsibilities & Areas of Knowledge and Expertise Responsibilities; Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported. Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable. Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes. Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance. Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions. Support supplier relationship management, issue resolution and continuous improvement across the contract term. Ensure contract records are complete, well governed and ready for audit, assurance or internal review. Main Deliverables; A live contract obligations tracker for each contract. An active risk register with mitigation actions and owners. A robust change control log and variation pipeline. Monthly governance reports and performance summaries. Timely escalation of contract risks, delays and noncompliance. Accurate commercial oversight of invoices, payments and contractual changes. Areas of Expertise; Minimum 5 years' contract management experience. Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred. Strong understanding of contract governance, obligations management, risk registers, issue management and reporting. Demonstrable experience managing change control, variations and contract amendments. Experience supporting project implementation, mobilisation, transition or service onboarding. Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists. Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation. Ability to produce clear written reports, governance papers and action logs. Desirable Criteria; Experience in public sector procurement or contract management. Experience managing telecoms or network services contracts, including service transitions and operational change. Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks. Experience working with cross-functional delivery teams in technically complex environments. Knowledge of risk management best practices and formal change control disciplines. Core Competencies; Contract governance and assurance. Commercial and financial control. Risk identification and mitigation. Change management and variation control. Supplier and stakeholder relationship management. Analytical thinking and problem-solving. Clear written and verbal communication. Organisational discipline and follow-through Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities.
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client s buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP s work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Jun 25, 2026
Full time
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client s buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES67 Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP s work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful and profitable deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency Liaison with other internal departments, clients and contractors Ensure that the H&S files are in place for your projects and that safe systems of work are put in place Understand the contractual requirements of your projects Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner Manage the setup elements of systems to prove the concept Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion Deal with all aspects interfacing of audio visual systems into our client s buildings this will encompass both hardware and software interfaces Represent the company at a senior level with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting, CRM Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays Attend pretender interviews, supporting sales and estimating Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems An understanding of contracts and commercial processes Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Organised and flexible with the ability to approach different types of tasks during the working day Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Jun 25, 2026
Full time
About The Role AV (Audio Visual) experience is essiential for this role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful and profitable deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost and to the satisfaction of the client Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP s that drive consistency Liaison with other internal departments, clients and contractors Ensure that the H&S files are in place for your projects and that safe systems of work are put in place Understand the contractual requirements of your projects Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner Manage the setup elements of systems to prove the concept Deal with all aspects of the financial management of your projects including invoicing and variations ensuring that we are not financial exposed and get paid in a timely fashion Deal with all aspects interfacing of audio visual systems into our client s buildings this will encompass both hardware and software interfaces Represent the company at a senior level with the necessary level of professional conduct and presentation To develop your knowledge from both experience and research to become an expert in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting, CRM Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays Attend pretender interviews, supporting sales and estimating Desirable skills: Possess a good underpinning technical knowledge of Electronics and Audio Visual Systems An understanding of contracts and commercial processes Ability to plan and organise projects and schedule work Ability to prioritize and work under pressure is essential Competent to a high level of computer literacy Able to work as part of a team Ability to think laterally finding an appropriate solution to fulfil an application Good communication skills both verbal and written, being able to communicate with company executives to building contractors Ability to work to the highest quality standards, with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Organised and flexible with the ability to approach different types of tasks during the working day Demonstrate a professional, enthusiastic & committed approach at all times. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
MERITUS are recruiting for a Product Manager to join a leading software organisation operating within the public sector technology space, supporting the ongoing development and maintenance of critical healthcare-related digital products and services. PRODUCT MANAGER - HEALTHCARE PRODUCTS - REMOTE - 12-MONTH CONTRACT - INSIDE IR35 - UP TO 650 PER DAY This role requires an experienced Product Manager with 6+ years' experience in a product-led SaaS or software organisation, ideally within regulated, enterprise, or public-sector environments. Strong experience working closely with engineering teams and managing complex stakeholder groups is essential. As Product Manager, you will be responsible for owning product strategy, roadmap definition, and lifecycle management across established digital products. You will play a key role in ensuring continued service delivery, managing change across mature product sets, and balancing technical constraints with customer and business priorities. Working in a matrix environment, you will collaborate with engineering, design, commercial, and operational teams to deliver effective product outcomes. You will also engage with stakeholders at various levels to gather insight, shape requirements, and ensure alignment with broader business objectives. This is a hands-on role requiring strong delivery focus, clear communication, and the ability to manage complexity, dependencies, and competing priorities within an evolving product landscape. Key Responsibilities: Define and maintain product vision, strategy, and roadmap across established product areas. Manage end-to-end product lifecycle delivery, including legacy or mature products. Work closely with engineering teams to define, prioritise, and deliver product requirements. Engage stakeholders to gather insight, validate requirements, and manage expectations. Identify and manage risks, dependencies, and delivery trade-offs. Use data and metrics to inform product decisions and drive continuous improvement. Collaborate with cross-functional teams to deliver customer-focused outcomes. Support Agile delivery practices (Scrum/Kanban). Ensure clear documentation and communication of product decisions. Skills & Experience: 6+ years' Product Management experience in a SaaS or software-led organisation. Experience working in regulated, enterprise, healthcare, or public-sector environments. Strong stakeholder management and engineering collaboration skills. Experience managing product lifecycles, including mature or legacy products. Strong understanding of Agile delivery methodologies (Scrum/Kanban). Strong analytical skills with experience using data to drive product decisions. Ability to manage complexity, competing priorities, and changing requirements. Got your attention? If you believe that you have the skills and experience for this Product Manager (Healthcare) opportunity, then please get in touch.
Jun 25, 2026
Contractor
MERITUS are recruiting for a Product Manager to join a leading software organisation operating within the public sector technology space, supporting the ongoing development and maintenance of critical healthcare-related digital products and services. PRODUCT MANAGER - HEALTHCARE PRODUCTS - REMOTE - 12-MONTH CONTRACT - INSIDE IR35 - UP TO 650 PER DAY This role requires an experienced Product Manager with 6+ years' experience in a product-led SaaS or software organisation, ideally within regulated, enterprise, or public-sector environments. Strong experience working closely with engineering teams and managing complex stakeholder groups is essential. As Product Manager, you will be responsible for owning product strategy, roadmap definition, and lifecycle management across established digital products. You will play a key role in ensuring continued service delivery, managing change across mature product sets, and balancing technical constraints with customer and business priorities. Working in a matrix environment, you will collaborate with engineering, design, commercial, and operational teams to deliver effective product outcomes. You will also engage with stakeholders at various levels to gather insight, shape requirements, and ensure alignment with broader business objectives. This is a hands-on role requiring strong delivery focus, clear communication, and the ability to manage complexity, dependencies, and competing priorities within an evolving product landscape. Key Responsibilities: Define and maintain product vision, strategy, and roadmap across established product areas. Manage end-to-end product lifecycle delivery, including legacy or mature products. Work closely with engineering teams to define, prioritise, and deliver product requirements. Engage stakeholders to gather insight, validate requirements, and manage expectations. Identify and manage risks, dependencies, and delivery trade-offs. Use data and metrics to inform product decisions and drive continuous improvement. Collaborate with cross-functional teams to deliver customer-focused outcomes. Support Agile delivery practices (Scrum/Kanban). Ensure clear documentation and communication of product decisions. Skills & Experience: 6+ years' Product Management experience in a SaaS or software-led organisation. Experience working in regulated, enterprise, healthcare, or public-sector environments. Strong stakeholder management and engineering collaboration skills. Experience managing product lifecycles, including mature or legacy products. Strong understanding of Agile delivery methodologies (Scrum/Kanban). Strong analytical skills with experience using data to drive product decisions. Ability to manage complexity, competing priorities, and changing requirements. Got your attention? If you believe that you have the skills and experience for this Product Manager (Healthcare) opportunity, then please get in touch.
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
Jun 25, 2026
Full time
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 25, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Role Purpose: The Systems & Information Assistant will support the day to day activities of our team including maintaining/inputting property related information accurately & efficiently into our systems . To provide technical support to users of all property information systems and assist with reporting and analysis of data. The post holder will assist other members of the team in: - Maintaining and updating data as required. - Providing support on adhoc/ high priority projects/tasks. - Supporting automation request. - Supporting the use of data quality tools. - Data analysis tasks. Work Context: Our Systems & Information Assistant will have the opportunity to develop their knowledge of systems and data analysis and will be able to work across both the systems and data areas of the team. This will involve matrix management by the Senior Systems Analyst and Senior Data Analyst. Our team currently operates from our Woodhatch office in Reigate. However, meetings will occur at other sites to which you will be required to attend. Staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations. There is opportunity for flexible working and this can include working from home or from any of our offices. Representative Accountabilities: Planning & Organising Support senior colleagues to deliver initiatives and projects as required. Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Policy and Compliance Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements. People & partnerships Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service. May be required to assist in the recruitment, selection and supervision processes to ensure high standards of team delivery. Resources May be required to raise invoices and manage payments. Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Assist in undertaking research and analysis of information and prepare reports in prescribed formats. Prepare and dispatch a range of correspondence/ documents to ensure efficient response to enquiries and timely conclusion of any process connected with the defined area of activity. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level. Willingness to undertake professional/vocational study where appropriate. Basic understanding of the relevant area of work. Good written and oral communication skills with the ability to build sound relationships with customers. Good IT skills including database management systems, email and MS Office . Ability to work with others to improve customer service. Good administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous relevant work experience in an environment supporting staff and/or public. Details of the specific qualifications: Experience of inputting, managing and analysing large volumes of data Experience of reporting on data Experience of working with Computer Aided Design (CAD) (Desired) Excellent MS Excel Skills Experience of using with SharePoint Experience of working as part of a team. Role Summary: Roles at this level typically work as part of a team to provide technical support and assistance within a given discipline and assist senior colleagues with their duties. They will carry out a range of technical administrative support or practical tasks using knowledge of general office routines and procedures, together with a broad understanding of the specific work of the service area. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of the service area and will be fully versed in all the procedures of their specialism. Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 25, 2026
Seasonal
Role Purpose: The Systems & Information Assistant will support the day to day activities of our team including maintaining/inputting property related information accurately & efficiently into our systems . To provide technical support to users of all property information systems and assist with reporting and analysis of data. The post holder will assist other members of the team in: - Maintaining and updating data as required. - Providing support on adhoc/ high priority projects/tasks. - Supporting automation request. - Supporting the use of data quality tools. - Data analysis tasks. Work Context: Our Systems & Information Assistant will have the opportunity to develop their knowledge of systems and data analysis and will be able to work across both the systems and data areas of the team. This will involve matrix management by the Senior Systems Analyst and Senior Data Analyst. Our team currently operates from our Woodhatch office in Reigate. However, meetings will occur at other sites to which you will be required to attend. Staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations. There is opportunity for flexible working and this can include working from home or from any of our offices. Representative Accountabilities: Planning & Organising Support senior colleagues to deliver initiatives and projects as required. Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Policy and Compliance Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements. People & partnerships Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service. May be required to assist in the recruitment, selection and supervision processes to ensure high standards of team delivery. Resources May be required to raise invoices and manage payments. Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Assist in undertaking research and analysis of information and prepare reports in prescribed formats. Prepare and dispatch a range of correspondence/ documents to ensure efficient response to enquiries and timely conclusion of any process connected with the defined area of activity. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level. Willingness to undertake professional/vocational study where appropriate. Basic understanding of the relevant area of work. Good written and oral communication skills with the ability to build sound relationships with customers. Good IT skills including database management systems, email and MS Office . Ability to work with others to improve customer service. Good administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous relevant work experience in an environment supporting staff and/or public. Details of the specific qualifications: Experience of inputting, managing and analysing large volumes of data Experience of reporting on data Experience of working with Computer Aided Design (CAD) (Desired) Excellent MS Excel Skills Experience of using with SharePoint Experience of working as part of a team. Role Summary: Roles at this level typically work as part of a team to provide technical support and assistance within a given discipline and assist senior colleagues with their duties. They will carry out a range of technical administrative support or practical tasks using knowledge of general office routines and procedures, together with a broad understanding of the specific work of the service area. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of the service area and will be fully versed in all the procedures of their specialism. Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Role: Mechanical Engineer Location: Barrow in Furness - on-site - relocation support to be provided Salary: 45,000 - 60,000 depending on experience Mechanical Engineers needed in Barrow in Furness to join our client, an established engineering consultancy working on cutting edge systems within the marine industry. You will support the development and delivery of mechanical platform systems, ensuring robust design evidence is generated to support safe and effective engineering solutions. You will contribute to testing and commissioning activities, support issue resolution, and work closely with multidisciplinary teams to maintain design intent across complex submarine programmes. Positions are available at Senior and Principal Engineer level as we expand our capability, with responsibilities & salary offered commensurate to your level of experience. Support with relocation costs can be discussed and included in an offer package, subject to HR approval. What the role of the Mechanical Engineer entails: Some of the main duties of the Mechanical Engineer will include: Develop and deliver design evidence to justify safe and effective engineering solutions, ensuring customer confidence in system designs Specify and support the build of prototypes, products, and systems for testing and validation activities Provide timely resolution of defects and issues, ensuring corrective actions are identified, tracked, and implemented Ensure engineering commitments are defined, reviewed, and delivered in line with programme requirements Support technical presentations and communications to engineering and management audiences, maintaining awareness of emerging technologies Author and contribute to technical reports, papers, and presentations to support engineering activities and knowledge sharing Mentor and support junior engineers, providing technical guidance and supporting professional development Apply mechanical engineering expertise across design, testing, commissioning, and analysis activities, utilising CAD tools and standard engineering software What experience you need to be the successful Mechanical Engineer: Mechanical engineering knowledge across the full lifecycle (design, testing, commissioning, validation) Experience developing and justifying design evidence for engineering solutions Ability to support prototype development, testing, and validation activities Strong problem-solving skills with experience resolving defects and engineering issues Experience delivering engineering tasks in line with programme requirements and milestones Ability to produce and review technical documentation (reports, calculations, presentations) Experience using CAD tools and standard engineering/IT software Strong communication skills, with the ability to present technical information to varied audiences Mentoring or supporting junior engineers and contributing to team capability development Benefits: 16% overall pension, 25 days holiday + 8 bank hols, company health plan, free shares and more! Please note: Due to security restrictions we can only consider Sole UK Nationals for this position. This really is a fantastic opportunity for a Mechanical Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jun 25, 2026
Full time
Role: Mechanical Engineer Location: Barrow in Furness - on-site - relocation support to be provided Salary: 45,000 - 60,000 depending on experience Mechanical Engineers needed in Barrow in Furness to join our client, an established engineering consultancy working on cutting edge systems within the marine industry. You will support the development and delivery of mechanical platform systems, ensuring robust design evidence is generated to support safe and effective engineering solutions. You will contribute to testing and commissioning activities, support issue resolution, and work closely with multidisciplinary teams to maintain design intent across complex submarine programmes. Positions are available at Senior and Principal Engineer level as we expand our capability, with responsibilities & salary offered commensurate to your level of experience. Support with relocation costs can be discussed and included in an offer package, subject to HR approval. What the role of the Mechanical Engineer entails: Some of the main duties of the Mechanical Engineer will include: Develop and deliver design evidence to justify safe and effective engineering solutions, ensuring customer confidence in system designs Specify and support the build of prototypes, products, and systems for testing and validation activities Provide timely resolution of defects and issues, ensuring corrective actions are identified, tracked, and implemented Ensure engineering commitments are defined, reviewed, and delivered in line with programme requirements Support technical presentations and communications to engineering and management audiences, maintaining awareness of emerging technologies Author and contribute to technical reports, papers, and presentations to support engineering activities and knowledge sharing Mentor and support junior engineers, providing technical guidance and supporting professional development Apply mechanical engineering expertise across design, testing, commissioning, and analysis activities, utilising CAD tools and standard engineering software What experience you need to be the successful Mechanical Engineer: Mechanical engineering knowledge across the full lifecycle (design, testing, commissioning, validation) Experience developing and justifying design evidence for engineering solutions Ability to support prototype development, testing, and validation activities Strong problem-solving skills with experience resolving defects and engineering issues Experience delivering engineering tasks in line with programme requirements and milestones Ability to produce and review technical documentation (reports, calculations, presentations) Experience using CAD tools and standard engineering/IT software Strong communication skills, with the ability to present technical information to varied audiences Mentoring or supporting junior engineers and contributing to team capability development Benefits: 16% overall pension, 25 days holiday + 8 bank hols, company health plan, free shares and more! Please note: Due to security restrictions we can only consider Sole UK Nationals for this position. This really is a fantastic opportunity for a Mechanical Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Network Operations Team Lead Location: London (Full-Time, Permanent) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more. Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. Act as the senior technical escalation point for complex incidents, service requests and network-related issues. Manage the day-to-day operation of network services, ensuring high levels of availability and performance. Commission, maintain and upgrade core network infrastructure across a service provider environment. Plan and implement network changes while minimising operational risk and customer impact. Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues. Develop and maintain technical processes, procedures and knowledge base documentation. Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies. Ensure network documentation remains accurate, detailed and up to date. Support planned and emergency out-of-hours maintenance activities when required. You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service. What we're looking for Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment. Previous experience leading or mentoring technical networking teams. Strong hands-on experience with routing, switching and wireless technologies. Excellent understanding of TCP/IP networking, MPLS and VPLS environments. Extensive experience supporting Juniper networking technologies within a service provider environment. Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors. Experience with network automation, scripting and operational tooling. Knowledge of DDoS mitigation technologies and network security best practices. Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Desirable Experience CCNA and/or CCNP certification. JNCIA-Junos or equivalent networking certifications. ITIL Foundation certification. Degree educated or equivalent industry experience. Experience with network monitoring platforms such as SolarWinds. Exposure to CRM and ERP platforms including Salesforce or Oracle. Why join? Join a growing and ambitious technology organisation with significant investment in its network infrastructure. Lead a skilled technical team within a fast-paced and collaborative environment. Influence operational strategy, service improvements and automation initiatives. Competitive salary, bonus scheme and employee share plan. Private healthcare, pension, life assurance and income protection. 25 days annual leave, increasing with length of service. Wellbeing support, travel loan and discounted gym membership schemes. The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services. Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.
Jun 25, 2026
Full time
Network Operations Team Lead Location: London (Full-Time, Permanent) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more. Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. Act as the senior technical escalation point for complex incidents, service requests and network-related issues. Manage the day-to-day operation of network services, ensuring high levels of availability and performance. Commission, maintain and upgrade core network infrastructure across a service provider environment. Plan and implement network changes while minimising operational risk and customer impact. Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues. Develop and maintain technical processes, procedures and knowledge base documentation. Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies. Ensure network documentation remains accurate, detailed and up to date. Support planned and emergency out-of-hours maintenance activities when required. You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service. What we're looking for Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment. Previous experience leading or mentoring technical networking teams. Strong hands-on experience with routing, switching and wireless technologies. Excellent understanding of TCP/IP networking, MPLS and VPLS environments. Extensive experience supporting Juniper networking technologies within a service provider environment. Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors. Experience with network automation, scripting and operational tooling. Knowledge of DDoS mitigation technologies and network security best practices. Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Desirable Experience CCNA and/or CCNP certification. JNCIA-Junos or equivalent networking certifications. ITIL Foundation certification. Degree educated or equivalent industry experience. Experience with network monitoring platforms such as SolarWinds. Exposure to CRM and ERP platforms including Salesforce or Oracle. Why join? Join a growing and ambitious technology organisation with significant investment in its network infrastructure. Lead a skilled technical team within a fast-paced and collaborative environment. Influence operational strategy, service improvements and automation initiatives. Competitive salary, bonus scheme and employee share plan. Private healthcare, pension, life assurance and income protection. 25 days annual leave, increasing with length of service. Wellbeing support, travel loan and discounted gym membership schemes. The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services. Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.
Principal Software Engineer (Go / AdTech) Location: West Midlands (Hybrid) Salary: Competitive + Bonus + Equity Options Type: Full-time, Permanent Build the Future of eCommerce GrowthWe're partnering with a rapidly scaling SaaS technology company transforming how eCommerce brands acquire, engage and retain customers. Following significant growth and investment, we're looking for a Principal Software Engineer to help shape the next generation of our advertising and marketing technology platform. This is a strategic technical leadership role where you'll influence architecture, mentor engineering teams, and drive the development of high-scale systems processing significant advertising and customer data volumes across multiple digital channels. If you've built AdTech platforms, worked with advertising APIs, and enjoy solving complex distributed systems challenges, we'd love to speak with you. The RoleAs a Principal Engineer, you'll provide technical leadership across multiple engineering teams while remaining hands-on with architecture and critical development initiatives. You'll play a key role in evolving a platform that integrates deeply with major advertising ecosystems, helping merchants optimise campaign performance and maximise customer acquisition ROI. Key Responsibilities Lead the architecture and design of highly scalable cloud-native systems. Drive technical strategy and engineering best practices across the organisation. Build and optimise backend services using Go. Design and develop integrations with major advertising platforms and APIs. Collaborate with Product, Data, and Commercial teams to deliver innovative AdTech capabilities. Mentor senior engineers and contribute to engineering leadership. Champion performance, reliability, security, and observability across the platform. Influence technology decisions and long-term platform evolution. What We're Looking ForEssential Experience Significant experience in a Principal, Staff, Lead, or Senior Software Engineering role. Strong commercial experience with Go (Golang) . Experience building and scaling distributed SaaS platforms. Strong cloud experience, ideally with Google Cloud Platform (GCP) . Experience working within AdTech, MarTech, Performance Marketing, or Digital Advertising environments. Hands-on experience integrating with advertising platforms and APIs. Advertising Platform ExperienceWe're particularly interested in candidates with experience of: Google Ads (highly desirable) Microsoft Advertising / Bing Ads (highly desirable) Meta (Facebook & Instagram Ads) TikTok Ads Other paid media and programmatic advertising platforms Additional Skills Experience with React and modern frontend development. Event-driven and microservices architectures. Data-intensive systems and analytics platforms. CI/CD, Infrastructure as Code, and modern engineering practices. Strong stakeholder management and technical communication skills. Nice to Have Experience within eCommerce technology platforms. Exposure to customer acquisition, attribution, campaign optimisation, or marketing analytics products. Experience operating at hyper-growth scale. Previous involvement in platform modernisation or large-scale technical transformation initiatives. Why Join? Join a genuine high-growth SaaS success story. Work on technically challenging products at significant scale. Influence business-critical architecture and technology decisions. Collaborative, engineering-led culture. Competitive salary, bonus, and equity opportunity. Flexible hybrid working in the West Midlands. If you're passionate about building world-class AdTech platforms and want to play a pivotal role in a scaling technology business, we'd love to hear from you. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Jun 25, 2026
Full time
Principal Software Engineer (Go / AdTech) Location: West Midlands (Hybrid) Salary: Competitive + Bonus + Equity Options Type: Full-time, Permanent Build the Future of eCommerce GrowthWe're partnering with a rapidly scaling SaaS technology company transforming how eCommerce brands acquire, engage and retain customers. Following significant growth and investment, we're looking for a Principal Software Engineer to help shape the next generation of our advertising and marketing technology platform. This is a strategic technical leadership role where you'll influence architecture, mentor engineering teams, and drive the development of high-scale systems processing significant advertising and customer data volumes across multiple digital channels. If you've built AdTech platforms, worked with advertising APIs, and enjoy solving complex distributed systems challenges, we'd love to speak with you. The RoleAs a Principal Engineer, you'll provide technical leadership across multiple engineering teams while remaining hands-on with architecture and critical development initiatives. You'll play a key role in evolving a platform that integrates deeply with major advertising ecosystems, helping merchants optimise campaign performance and maximise customer acquisition ROI. Key Responsibilities Lead the architecture and design of highly scalable cloud-native systems. Drive technical strategy and engineering best practices across the organisation. Build and optimise backend services using Go. Design and develop integrations with major advertising platforms and APIs. Collaborate with Product, Data, and Commercial teams to deliver innovative AdTech capabilities. Mentor senior engineers and contribute to engineering leadership. Champion performance, reliability, security, and observability across the platform. Influence technology decisions and long-term platform evolution. What We're Looking ForEssential Experience Significant experience in a Principal, Staff, Lead, or Senior Software Engineering role. Strong commercial experience with Go (Golang) . Experience building and scaling distributed SaaS platforms. Strong cloud experience, ideally with Google Cloud Platform (GCP) . Experience working within AdTech, MarTech, Performance Marketing, or Digital Advertising environments. Hands-on experience integrating with advertising platforms and APIs. Advertising Platform ExperienceWe're particularly interested in candidates with experience of: Google Ads (highly desirable) Microsoft Advertising / Bing Ads (highly desirable) Meta (Facebook & Instagram Ads) TikTok Ads Other paid media and programmatic advertising platforms Additional Skills Experience with React and modern frontend development. Event-driven and microservices architectures. Data-intensive systems and analytics platforms. CI/CD, Infrastructure as Code, and modern engineering practices. Strong stakeholder management and technical communication skills. Nice to Have Experience within eCommerce technology platforms. Exposure to customer acquisition, attribution, campaign optimisation, or marketing analytics products. Experience operating at hyper-growth scale. Previous involvement in platform modernisation or large-scale technical transformation initiatives. Why Join? Join a genuine high-growth SaaS success story. Work on technically challenging products at significant scale. Influence business-critical architecture and technology decisions. Collaborative, engineering-led culture. Competitive salary, bonus, and equity opportunity. Flexible hybrid working in the West Midlands. If you're passionate about building world-class AdTech platforms and want to play a pivotal role in a scaling technology business, we'd love to hear from you. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
Jun 25, 2026
Full time
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
Technical Support Officer Temporary Contract Job Details Client: Plymouth City Council Service Area: Bereavement Services / Operations and Development Hours: 37 hours per week Start Date: 06 July 2026 Duration: 12 weeks Working Pattern Monday to Friday Either 8:00am to 4:00pm or 8:30am to 4:30pm Location Order location: Weston Mill Cemetery & Crematorium, Weston Mill, Plymouth, Devon, PL2 2EP. The comments state that the role will be based at The Park, Merafield Road, Plympton, Plymouth . Candidates should confirm they can travel to the required Plymouth site. Pay PAYE Rate: £13.26 per hour Job Overview Plymouth City Council is seeking a Technical Support Officer to provide customer-facing administrative and technical support within Bereavement Services. The role will involve handling customer enquiries, processing service requests, inputting and maintaining data, preparing letters and documents, processing payments, compiling basic financial information and supporting the wider service with administrative and operational tasks. This is a customer-facing support role requiring strong administration, Microsoft Office skills, attention to detail, confidentiality, numeracy, literacy and the ability to deal sensitively with members of the public in a bereavement services environment. Important - Please Read Carefully This role is within Bereavement Services , so candidates must be comfortable working in a sensitive and potentially emotional customer-facing environment. Candidates must have administration experience, customer service experience, good Microsoft Office skills and the ability to handle confidential information accurately and professionally. Candidates without strong admin, customer service, IT/data entry and sensitive customer-handling experience are unlikely to be considered. Key Responsibilities Provide customer-facing administrative and technical support Act as a first point of contact for members of the public and internal callers Handle customer enquiries in person, by phone, in writing and by email Signpost customers to appropriate services and departments Process service requests and client changes Create letters, template correspondence, emails and other documents Input customer information accurately into spreadsheets, databases and IT systems Handle confidential information in line with data protection requirements Process customer financial data and card payments securely Compile basic financial information Produce or collate statistical information Undertake filing, note taking, photocopying and processing of applications Support routine preparation for court proceedings Carry out DBS checks where required Support officers during field operations when required Carry out general administrative duties appropriate to the grade Essential Experience & Skills Experience working in administration Experience working in a customer-facing or customer service environment Experience giving information and signposting customers tactfully Experience working under pressure to meet deadlines Experience working effectively as part of a team Experience taking payments and compiling basic financial information Experience using IT systems to collate and present statistical information Proficiency using Microsoft Office, including Word, Excel and Outlook Understanding of confidentiality and data protection requirements Strong communication and customer care skills Good keyboard, literacy and numeracy skills Ability to prioritise workload and meet deadlines Qualifications Essential: Two GCSEs, Grade A-C, or equivalent in English and Mathematics, or NVQ Level 2 in Business Administration, or demonstrable relevant administrative experience. Desirable NVQ Level 3 in Business Administration Customer care qualification or training Relevant ICT qualification Basic awareness of legislation relevant to the service area Experience working in a complex or multi-disciplinary environment Experience working in a sensitive or contentious environment Previous local authority or bereavement services experience Additional Information The role is customer-facing and will involve handling sensitive enquiries, information and documentation. Interview will be held on site. Candidate submission deadline is 04 July 2026 . Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. Job Reference: OR106354
Jun 25, 2026
Seasonal
Technical Support Officer Temporary Contract Job Details Client: Plymouth City Council Service Area: Bereavement Services / Operations and Development Hours: 37 hours per week Start Date: 06 July 2026 Duration: 12 weeks Working Pattern Monday to Friday Either 8:00am to 4:00pm or 8:30am to 4:30pm Location Order location: Weston Mill Cemetery & Crematorium, Weston Mill, Plymouth, Devon, PL2 2EP. The comments state that the role will be based at The Park, Merafield Road, Plympton, Plymouth . Candidates should confirm they can travel to the required Plymouth site. Pay PAYE Rate: £13.26 per hour Job Overview Plymouth City Council is seeking a Technical Support Officer to provide customer-facing administrative and technical support within Bereavement Services. The role will involve handling customer enquiries, processing service requests, inputting and maintaining data, preparing letters and documents, processing payments, compiling basic financial information and supporting the wider service with administrative and operational tasks. This is a customer-facing support role requiring strong administration, Microsoft Office skills, attention to detail, confidentiality, numeracy, literacy and the ability to deal sensitively with members of the public in a bereavement services environment. Important - Please Read Carefully This role is within Bereavement Services , so candidates must be comfortable working in a sensitive and potentially emotional customer-facing environment. Candidates must have administration experience, customer service experience, good Microsoft Office skills and the ability to handle confidential information accurately and professionally. Candidates without strong admin, customer service, IT/data entry and sensitive customer-handling experience are unlikely to be considered. Key Responsibilities Provide customer-facing administrative and technical support Act as a first point of contact for members of the public and internal callers Handle customer enquiries in person, by phone, in writing and by email Signpost customers to appropriate services and departments Process service requests and client changes Create letters, template correspondence, emails and other documents Input customer information accurately into spreadsheets, databases and IT systems Handle confidential information in line with data protection requirements Process customer financial data and card payments securely Compile basic financial information Produce or collate statistical information Undertake filing, note taking, photocopying and processing of applications Support routine preparation for court proceedings Carry out DBS checks where required Support officers during field operations when required Carry out general administrative duties appropriate to the grade Essential Experience & Skills Experience working in administration Experience working in a customer-facing or customer service environment Experience giving information and signposting customers tactfully Experience working under pressure to meet deadlines Experience working effectively as part of a team Experience taking payments and compiling basic financial information Experience using IT systems to collate and present statistical information Proficiency using Microsoft Office, including Word, Excel and Outlook Understanding of confidentiality and data protection requirements Strong communication and customer care skills Good keyboard, literacy and numeracy skills Ability to prioritise workload and meet deadlines Qualifications Essential: Two GCSEs, Grade A-C, or equivalent in English and Mathematics, or NVQ Level 2 in Business Administration, or demonstrable relevant administrative experience. Desirable NVQ Level 3 in Business Administration Customer care qualification or training Relevant ICT qualification Basic awareness of legislation relevant to the service area Experience working in a complex or multi-disciplinary environment Experience working in a sensitive or contentious environment Previous local authority or bereavement services experience Additional Information The role is customer-facing and will involve handling sensitive enquiries, information and documentation. Interview will be held on site. Candidate submission deadline is 04 July 2026 . Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. Job Reference: OR106354
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Jun 25, 2026
Full time
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
