2 jobs found

Service Design Lead Location: London - Hybrid - 3 days on site in London Contract Type: Contract Day Rate: Competitive Duration: Initial 6 months with extension potential Security Clearance: NPPV Level 2 or NPPV Level 3 and CTC Clearance are essential requirements Overview We are supporting a major UK Law Enforcement organisation undergoing significant digital transformation and service modernisation. They are seeking an experienced Service Design Lead to help shape, design and improve critical services used by operational teams, frontline officers, investigators and support functions. This is an opportunity to work on high-profile programmes that directly impact public safety, operational effectiveness and the delivery of citizen-facing services. You will play a leading role in ensuring services are designed around user needs whilst balancing operational, security, policy and technology considerations within a highly regulated environment. The successful candidate will bring strong service design leadership experience, ideally gained within Government, Law Enforcement, Policing, Justice, Defence or other complex public sector environments. The Role As Service Design Lead, you will be responsible for leading service design activity across multiple programmes and products, ensuring services are user-centred, accessible, efficient and aligned to organisational objectives. You will work closely with senior stakeholders, operational users, delivery teams, product managers, business analysts, researchers, architects and technology teams to understand current services, identify pain points and design future-state service experiences. The role requires someone who can operate strategically whilst remaining hands-on when required, facilitating workshops, mapping journeys and translating complex requirements into practical service improvements. Key Responsibilities Service Design Leadership Lead service design activities across complex transformation programmes. Define and drive service design approaches, methodologies and standards. Ensure services are designed around user needs and operational outcomes. Develop service visions, service blueprints and target operating models. Champion user-centred design principles across delivery teams. User and Operational Understanding Work closely with user researchers to understand user needs, behaviours and challenges. Engage with frontline operational teams and stakeholders to gather insights. Translate research findings into actionable service improvements. Identify opportunities to improve efficiency, effectiveness and user experience. Service Mapping and Design Create and maintain: Service blueprints Customer journey maps Ecosystem maps Process maps Future-state service models Analyse end-to-end services across people, process, technology and policy. Identify service failures, risks, bottlenecks and opportunities for optimisation. Stakeholder Engagement Facilitate workshops with senior stakeholders and operational teams. Build strong relationships across business, digital and operational functions. Present findings, recommendations and design artefacts to senior leadership. Support decision-making through evidence-based design approaches. Transformation and Change Support large-scale transformation programmes and digital initiatives. Help define future operating models and service strategies. Ensure service design outputs align with organisational objectives and delivery plans. Contribute to continuous improvement and service optimisation initiatives. Essential Experience Significant experience leading service design activities within complex organisations. Proven experience working within Government, Law Enforcement, Policing, Criminal Justice, Defence or wider Public Sector environments. Strong understanding of service design methodologies and best practice. Experience developing service blueprints, journey maps and operating models. Experience facilitating workshops and engaging senior stakeholders. Demonstrable experience working within multidisciplinary agile delivery teams. Strong understanding of user-centred design principles. Experience balancing user needs with operational, policy, security and technical requirements. Excellent communication, facilitation and stakeholder management skills. Ability to work effectively in complex and highly regulated environments. Essential Security Requirements Applicants must hold one of the following active clearances : NPPV Level 2 (Non-Police Personnel Vetting) NPPV Level 3 (Non-Police Personnel Vetting) AND CTC (Counter Terrorist Check) Clearance

Job Title: DV Cleared Security Officer Location: Maidenhead, Berkshire Salary: £21.22 per hour, £46,469.00 per annum Job Type: Full Time/ Permanent Risk Management Security Services have been providing manned guarding since 1981 and sit in an enviable position between the very large national suppliers and small owner managed businesses. This enables us to compete with the national security organisations in terms of policies but maintain a close and personal approach to our customers and employees. We protect some of the largest organisations in the South of England and welcome new applicants who would like to become a valued Security Officer within a professional company. Job Description We are looking to enhance an exceptional team of high quality DV cleared Security Officers who can demonstrate strong communication skills and a high level of commitment to our customer and your colleagues. You will be working in an ultra-modern corporate office located within a business park in Maidenhead to a roster that offers a true work life balance providing an average of 42 hours per week. You will be required to work a 4 on, 4 off roster pattern working days, nights, weekends and be part of a standby roster. Duties will involve CCTV monitoring, patrolling, controlling access to the site, handling enquires, responding to alarms, incident handling, concierge and other security related duties that will be discussed during the interview. Essential experience / skills of the Security Officer: You will have previous security / forces experience SIA Licence The ability to remain calm in high pressure and stressful situations Ability to communicate at all levels Strong customer service skills Excellent verbal & written communication Outstanding professionalism at all times You will receive the below: £21.22/£46,469.00 per annum Up to £5,000 per annum for holiday cover Free Uniform Enhanced Bank Holiday Pay Paid Training Access to Pension Scheme Company Sick Pay Accident Scheme The successful candidate must be DV cleared and must be a sole UK National, holding a British passport. Please click on the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of: Corporate Security, Security Officer, Security Guard, Experienced Security Officer, Security, Security Enforcement Officer, SIA Licence, SIA Licenced Security Officer, CCTV, Security Support Officer may also be considered for this role.