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senior service desk technician
MFK Recruitment
Senior On-site IT Engineer
MFK Recruitment Abingdon, Oxfordshire
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: £40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Diagnose and resolve technical issues, with a strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts and site improvements. Liaise with internal teams and third-party suppliers where required. Help ensure the IT environment remains secure, reliable and fit for purpose. Transport IT kit between school sites when required. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Experience installing, configuring and troubleshooting Microsoft Windows platforms and applications. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Experience supporting Windows Server environments. Strong desktop, laptop, printer and peripheral support skills. Experience supporting Windows 10 and Windows 11. Excellent communication and customer service skills. Ability to work independently across multiple sites. Strong organisation and documentation skills. Full UK driving licence and access to a car. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Microsoft Teams Microsoft SharePoint Microsoft Purview Windows Server Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba PaperCut 3CX Phone Systems Google Workspace / G Suite Google Classroom SENSO Autotask Datto RMM Net2 Google Chrome Microsoft Edge Benefits and Highlights: Friendly and supportive team Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported One-to-one training Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Private mileage Social and team-building activities Employee assistance programme This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
Jun 23, 2026
Full time
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: £40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Diagnose and resolve technical issues, with a strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts and site improvements. Liaise with internal teams and third-party suppliers where required. Help ensure the IT environment remains secure, reliable and fit for purpose. Transport IT kit between school sites when required. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Experience installing, configuring and troubleshooting Microsoft Windows platforms and applications. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Experience supporting Windows Server environments. Strong desktop, laptop, printer and peripheral support skills. Experience supporting Windows 10 and Windows 11. Excellent communication and customer service skills. Ability to work independently across multiple sites. Strong organisation and documentation skills. Full UK driving licence and access to a car. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Microsoft Teams Microsoft SharePoint Microsoft Purview Windows Server Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba PaperCut 3CX Phone Systems Google Workspace / G Suite Google Classroom SENSO Autotask Datto RMM Net2 Google Chrome Microsoft Edge Benefits and Highlights: Friendly and supportive team Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported One-to-one training Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Private mileage Social and team-building activities Employee assistance programme This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
FASHION RETAIL ACADEMY
Senior Service Desk Technician
FASHION RETAIL ACADEMY Hackney, London
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Jun 22, 2026
Full time
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Hays Technology
Senior Techical Specialist - Desktop
Hays Technology Leicester, Leicestershire
Your new company Hays Recruitment have partnered with Leicestershire County Council in the search for a Senior Technical Specialist - Desktop. This is a 12-month FTC.As the SME in the team, you will own and be responsible for the provision of maintenance, support, development and consultancy for specific technology stacks within the Desktop infrastructure to ensure that IT system services remain stable, reliable and resilient in a cost-effective manner. Mentoring and guiding technical specialists and other technical staff is key as part of the knowledge-sharing ethos within the team. You will also be expected to co-ordinate small teams of technicians to deliver new services and service improvements. Your new role As the SME, you will lead in developing desktop elements and providing 3rd line support. You will have strong Windows knowledge and experience managing the cyber elements of the ecosystem. There is both BAU and a project element to the role. Tech stack knowledge will include Windows 11, Servers, Intune, Bitlocker, Azure virtual desktop, MFA and knowledge of supporting printers on an enterprise level. There will be occasional out of hours requirements for planned works or major incidents, therefore you will need to be within an hour of the location and have your own transport. Sponsorship is not available for this role. What you'll need to succeed Desktop Management Administration (Corporate & Libraries) End Point Protection (EPP) Physical / Virtual Desktop Management inc. AVD & RDS Microsoft Group Policy System Monitoring & Management Printing Management & Administration Security & Feature Patch Management Disaster Recovery Windows Server Administration What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 21, 2026
Full time
Your new company Hays Recruitment have partnered with Leicestershire County Council in the search for a Senior Technical Specialist - Desktop. This is a 12-month FTC.As the SME in the team, you will own and be responsible for the provision of maintenance, support, development and consultancy for specific technology stacks within the Desktop infrastructure to ensure that IT system services remain stable, reliable and resilient in a cost-effective manner. Mentoring and guiding technical specialists and other technical staff is key as part of the knowledge-sharing ethos within the team. You will also be expected to co-ordinate small teams of technicians to deliver new services and service improvements. Your new role As the SME, you will lead in developing desktop elements and providing 3rd line support. You will have strong Windows knowledge and experience managing the cyber elements of the ecosystem. There is both BAU and a project element to the role. Tech stack knowledge will include Windows 11, Servers, Intune, Bitlocker, Azure virtual desktop, MFA and knowledge of supporting printers on an enterprise level. There will be occasional out of hours requirements for planned works or major incidents, therefore you will need to be within an hour of the location and have your own transport. Sponsorship is not available for this role. What you'll need to succeed Desktop Management Administration (Corporate & Libraries) End Point Protection (EPP) Physical / Virtual Desktop Management inc. AVD & RDS Microsoft Group Policy System Monitoring & Management Printing Management & Administration Security & Feature Patch Management Disaster Recovery Windows Server Administration What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Randstad Technologies Recruitment
Senior Technician Infrastructure
Randstad Technologies Recruitment Chelmsford, Essex
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 19, 2026
Contractor
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Randstad Technologies
Senior Technician Infrastructure
Randstad Technologies Chelmsford, Essex
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 19, 2026
Contractor
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Nextech
IT Helpdesk Manager
Nextech
Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-Time The Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it. The Role We are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately. Key Responsibilities Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings Monitor SLA and KPI performance and produce clear reporting for leadership Maintain high standards of ticket hygiene, client communication, and documentation Identify process gaps and drive continuous improvement across the service desk Coordinate closely with senior technical staff to ensure escalations are handled correctly Support recruitment, onboarding, and induction of new helpdesk team members Act as an internal coordination point between the helpdesk, technical teams, and leadership What We're Looking For Previous experience managing or supervising a helpdesk, service desk, or similar operational team Confident people manager - able to motivate, challenge, and support a small team Comfortable with service metrics, ticketing systems, and structured reporting Good communicator - written and verbal, across technical and non-technical audiences Calm under pressure with a solutions-focused approach MSP or IT outsourcing background is a strong advantage ITIL knowledge is useful but not required Salary & Benefits £40,000-£50,000 depending on experience. On-site role based in Kent.
Jun 19, 2026
Full time
Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-Time The Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it. The Role We are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately. Key Responsibilities Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings Monitor SLA and KPI performance and produce clear reporting for leadership Maintain high standards of ticket hygiene, client communication, and documentation Identify process gaps and drive continuous improvement across the service desk Coordinate closely with senior technical staff to ensure escalations are handled correctly Support recruitment, onboarding, and induction of new helpdesk team members Act as an internal coordination point between the helpdesk, technical teams, and leadership What We're Looking For Previous experience managing or supervising a helpdesk, service desk, or similar operational team Confident people manager - able to motivate, challenge, and support a small team Comfortable with service metrics, ticketing systems, and structured reporting Good communicator - written and verbal, across technical and non-technical audiences Calm under pressure with a solutions-focused approach MSP or IT outsourcing background is a strong advantage ITIL knowledge is useful but not required Salary & Benefits £40,000-£50,000 depending on experience. On-site role based in Kent.
Serveline IT Ltd
Helpdesk Engineer
Serveline IT Ltd
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Jun 19, 2026
Full time
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
MFK Recruitment
Senior On-site IT Engineer
MFK Recruitment Southmoor, Oxfordshire
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: 40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Support IT projects, upgrades, rollouts and site improvements. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba Google Workspace / G Suite Google Classroom Datto RMM Benefits and Highlights: Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Social and team-building activities This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
Jun 18, 2026
Full time
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: 40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Support IT projects, upgrades, rollouts and site improvements. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba Google Workspace / G Suite Google Classroom Datto RMM Benefits and Highlights: Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Social and team-building activities This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
Ascend Talent
HGV Technician
Ascend Talent Middlewich, Cheshire
Role: HGV Technician Pay: £45k-£55k Location: Middlewich An established specialist logistics and transport provider has a rare opportunity to bring in an experienced and talented Senior HGV Technician to work closely alongside the existing fleet engineer. You will learn about our complex and bespoke equipment (Trucks and Trailers), the standards required by our own and third party workshops/service providers as well as being involved in the modification and development of new and existing equipment to meet our ever changing customer requirements. Your Job: Agree workshop plans and capacity with the Maintenance desk for up to 6 weeks ahead. Supervise and work alongside a team of 3 existing fitters/technicians. Carry out pre work inspection. Carry out post work inspection and quality check. Report daily to the maintenance desk team on progress. Heres What you will need: You are likely to have more than 10 years experience in a senior HGV technician role and be able to demonstrate management. Valid C+E driving licence. NVQ/City & Guilds Qualification in Heavy Vehicle Maintenance or similar. Whats in it for you: £45k-£55k Mon-Fri 7:30am starts Company Van Overtime available What s next? Call or WhatsApp Josh Yeoman phone number removed or find us on LinkedIn and drop us a message Alternatively click apply now! And add your CV, don t worry it doesn t have to be an up to date one, just send what you have. Everyone will get a response within 5 days!
Jun 18, 2026
Full time
Role: HGV Technician Pay: £45k-£55k Location: Middlewich An established specialist logistics and transport provider has a rare opportunity to bring in an experienced and talented Senior HGV Technician to work closely alongside the existing fleet engineer. You will learn about our complex and bespoke equipment (Trucks and Trailers), the standards required by our own and third party workshops/service providers as well as being involved in the modification and development of new and existing equipment to meet our ever changing customer requirements. Your Job: Agree workshop plans and capacity with the Maintenance desk for up to 6 weeks ahead. Supervise and work alongside a team of 3 existing fitters/technicians. Carry out pre work inspection. Carry out post work inspection and quality check. Report daily to the maintenance desk team on progress. Heres What you will need: You are likely to have more than 10 years experience in a senior HGV technician role and be able to demonstrate management. Valid C+E driving licence. NVQ/City & Guilds Qualification in Heavy Vehicle Maintenance or similar. Whats in it for you: £45k-£55k Mon-Fri 7:30am starts Company Van Overtime available What s next? Call or WhatsApp Josh Yeoman phone number removed or find us on LinkedIn and drop us a message Alternatively click apply now! And add your CV, don t worry it doesn t have to be an up to date one, just send what you have. Everyone will get a response within 5 days!
Trusted Technology Partnership
IT Senior Service Manager
Trusted Technology Partnership Crow, Hampshire
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 18, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Parkinson Gray Associates
Senior MEP BIM Coordinator
Parkinson Gray Associates Horsforth, Leeds
Our Client is arguably the leading MEP Consulting Engineering practice in Leeds. For over 25yrs this forward thinking buildings services specialist has led the way in the region delivering projects across the UK and overseas, providing costs effective energy efficient solutions to complex schemes. As one of the largest MEP engineering teams in the region, BIM plays an important role with revit modelling integrated into every project as standard. Reporting Directly to the Digital Engineering Manager, the business is seeking an experienced and detail-oriented Senior MEP BIM Coordinator to lead the coordination, development, and delivery of high-quality Building Information Models across a range of live projects. This role is central to ensuring efficient collaboration between mechanical, electrical, and public health (MEP) disciplines, while maintaining compliance with BIM standards and project requirements. Key Responsibilities Lead MEP BIM coordination across multiple projects from concept through to construction and handover. Develop, manage, and review federated BIM models, ensuring clash-free and accurate design integration. Coordinate with internal design teams and external stakeholders including architects, structural engineers, and contractors. Produce and manage BIM documentation including BEPs (BIM Execution Plans), TIDPs, and MIDPs. Ensure compliance with UK BIM standards (ISO 19650 series) and client-specific requirements. Conduct clash detection using Navisworks (or equivalent) and lead coordination meetings to resolve issues. Support the development and implementation of BIM workflows, standards, and best practices within the business. Mentor and support junior BIM technicians and coordinators. Liaise with project managers to ensure BIM deliverables align with programme milestones. Manage data integrity and ensure models are structured for downstream use (e.g., FM, asset management). Skills & Experience Essential: Proven experience in an MEP BIM coordination role within an MEP design environment. Strong proficiency in Revit MEP, Navisworks, and common data environments (CDEs) such as Autodesk Construction Cloud or similar. In-depth understanding of BIM Level 2 processes and ISO 19650 standards. Experience coordinating complex building services systems across large-scale projects. Excellent communication and stakeholder coordination skills. Strong problem-solving ability with attention to detail. Desirable: Experience working on UK-based projects in sectors such as commercial, healthcare, or education. Knowledge of Dynamo scripting or other automation tools. Familiarity with COBie data requirements and digital handover processes. Professional accreditation or working towards (e.g., IEng, CEng, or relevant BIM certification). Qualifications Degree or HNC/HND in Building Services Engineering, Mechanical/Electrical Engineering, or a related field. Relevant BIM or digital construction certifications are advantageous. Personal Attributes Proactive and self-motivated with the ability to manage multiple priorities. Collaborative mindset with strong leadership qualities. Commitment to continuous improvement and digital innovation. Ability to work effectively under pressure and meet deadlines.
Jun 18, 2026
Full time
Our Client is arguably the leading MEP Consulting Engineering practice in Leeds. For over 25yrs this forward thinking buildings services specialist has led the way in the region delivering projects across the UK and overseas, providing costs effective energy efficient solutions to complex schemes. As one of the largest MEP engineering teams in the region, BIM plays an important role with revit modelling integrated into every project as standard. Reporting Directly to the Digital Engineering Manager, the business is seeking an experienced and detail-oriented Senior MEP BIM Coordinator to lead the coordination, development, and delivery of high-quality Building Information Models across a range of live projects. This role is central to ensuring efficient collaboration between mechanical, electrical, and public health (MEP) disciplines, while maintaining compliance with BIM standards and project requirements. Key Responsibilities Lead MEP BIM coordination across multiple projects from concept through to construction and handover. Develop, manage, and review federated BIM models, ensuring clash-free and accurate design integration. Coordinate with internal design teams and external stakeholders including architects, structural engineers, and contractors. Produce and manage BIM documentation including BEPs (BIM Execution Plans), TIDPs, and MIDPs. Ensure compliance with UK BIM standards (ISO 19650 series) and client-specific requirements. Conduct clash detection using Navisworks (or equivalent) and lead coordination meetings to resolve issues. Support the development and implementation of BIM workflows, standards, and best practices within the business. Mentor and support junior BIM technicians and coordinators. Liaise with project managers to ensure BIM deliverables align with programme milestones. Manage data integrity and ensure models are structured for downstream use (e.g., FM, asset management). Skills & Experience Essential: Proven experience in an MEP BIM coordination role within an MEP design environment. Strong proficiency in Revit MEP, Navisworks, and common data environments (CDEs) such as Autodesk Construction Cloud or similar. In-depth understanding of BIM Level 2 processes and ISO 19650 standards. Experience coordinating complex building services systems across large-scale projects. Excellent communication and stakeholder coordination skills. Strong problem-solving ability with attention to detail. Desirable: Experience working on UK-based projects in sectors such as commercial, healthcare, or education. Knowledge of Dynamo scripting or other automation tools. Familiarity with COBie data requirements and digital handover processes. Professional accreditation or working towards (e.g., IEng, CEng, or relevant BIM certification). Qualifications Degree or HNC/HND in Building Services Engineering, Mechanical/Electrical Engineering, or a related field. Relevant BIM or digital construction certifications are advantageous. Personal Attributes Proactive and self-motivated with the ability to manage multiple priorities. Collaborative mindset with strong leadership qualities. Commitment to continuous improvement and digital innovation. Ability to work effectively under pressure and meet deadlines.
Spectrum IT Recruitment
IT Support Engineer
Spectrum IT Recruitment Portsmouth, Hampshire
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services. This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development. Technical Skills Essential - Experience in an ICT Support Help desk role supporting Microsoft Products. Essential - Experience in Supporting Windows Server environments using technologies. Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers. Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL. Essential - Experience with deploying and managing Backup and Disaster Recovery solutions. Desirable - Certifications in Server Administration Desirable - Certifications in Hyper Visor Administration Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune) Personal Skills In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria. Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required Highly presentable when working on customer sites Self-motivated, well organised individual capable of managing own time and workloads. Creating and following existing documentation, to ensure that projects are completed successfully Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 17, 2026
Full time
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services. This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development. Technical Skills Essential - Experience in an ICT Support Help desk role supporting Microsoft Products. Essential - Experience in Supporting Windows Server environments using technologies. Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers. Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL. Essential - Experience with deploying and managing Backup and Disaster Recovery solutions. Desirable - Certifications in Server Administration Desirable - Certifications in Hyper Visor Administration Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune) Personal Skills In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria. Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required Highly presentable when working on customer sites Self-motivated, well organised individual capable of managing own time and workloads. Creating and following existing documentation, to ensure that projects are completed successfully Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
BSV Recruitment Ltd
Graduate BIM/Revit Technician
BSV Recruitment Ltd Bristol, Gloucestershire
We are seeking a motivated Graduate BIM/Revit Technician to join our Building Services (MEP) team. You will support the design and delivery of mechanical, electrical and public health engineering projects by producing coordinated BIM models and technical drawings using Autodesk Revit. Working alongside engineers and senior BIM specialists, you will develop your knowledge of BIM standards, MEP systems, and digital construction processes. Key Responsibilities Create and maintain detailed Revit MEP models. Produce 2D drawings and 3D coordinated models. Assist with clash detection and model coordination using Navisworks. Support the development of BIM documentation and workflows. Produce drawings from RIBA Stage 2 through Stage 4. Collaborate with architects, structural engineers and MEP designers. Ensure models comply with BIM standards and project requirements. Participate in project coordination meetings. Maintain accurate project records and model revisions. Essential Requirements Degree or HND in Building Services Engineering, Mechanical Engineering, Architectural Technology, Construction, BIM, or a related discipline. Basic knowledge of Autodesk Revit. Understanding of BIM principles. Good communication and teamwork skills. Strong attention to detail. Ability to manage workload and meet deadlines. Desirable Skills Revit MEP experience through university projects or placements. Navisworks knowledge. AutoCAD experience. Understanding of ISO 19650. Awareness of MEP systems (HVAC, electrical, public health).
Jun 16, 2026
Full time
We are seeking a motivated Graduate BIM/Revit Technician to join our Building Services (MEP) team. You will support the design and delivery of mechanical, electrical and public health engineering projects by producing coordinated BIM models and technical drawings using Autodesk Revit. Working alongside engineers and senior BIM specialists, you will develop your knowledge of BIM standards, MEP systems, and digital construction processes. Key Responsibilities Create and maintain detailed Revit MEP models. Produce 2D drawings and 3D coordinated models. Assist with clash detection and model coordination using Navisworks. Support the development of BIM documentation and workflows. Produce drawings from RIBA Stage 2 through Stage 4. Collaborate with architects, structural engineers and MEP designers. Ensure models comply with BIM standards and project requirements. Participate in project coordination meetings. Maintain accurate project records and model revisions. Essential Requirements Degree or HND in Building Services Engineering, Mechanical Engineering, Architectural Technology, Construction, BIM, or a related discipline. Basic knowledge of Autodesk Revit. Understanding of BIM principles. Good communication and teamwork skills. Strong attention to detail. Ability to manage workload and meet deadlines. Desirable Skills Revit MEP experience through university projects or placements. Navisworks knowledge. AutoCAD experience. Understanding of ISO 19650. Awareness of MEP systems (HVAC, electrical, public health).
Morson Edge
Building Services Electrical Engineer
Morson Edge City, London
Summary: We are seeking a senior agency Building Services Electrical Engineer to join our London-based engineering team. The successful candidate will support the delivery of a diverse portfolio of projects, primarily focusing on commercial, data centre, and airport developments, with a strong emphasis on project delivery. Candidates should have design consultancy experience and be capable of working autonomously while contributing effectively within a multidisciplinary team. The role requires a self-motivated individual able to produce high-quality electrical designs. Key responsibilities include undertaking electrical design work across various projects, producing designs using industry-standard software, collaborating and coordinating with other engineering disciplines to deliver integrated solutions, carrying out condition surveys and inspections of existing building services, preparing clear and structured technical reports for clients, working closely with BIM Technicians to develop 3D models and schematics, and writing system specifications using NBS software. Skills: Proven experience in electrical design consultancy within building services Ability to work autonomously and collaboratively within multidisciplinary teams Strong teamwork and communication skills Competence in undertaking condition surveys and inspections of building services Ability to produce high-quality electrical designs Experience in preparing clear, structured technical reports Coordination and collaboration with other engineering disciplines Proficiency in writing system specifications using NBS software Self-motivated with strong organisational skills Ability to work effectively with BIM Technicians on 3D modelling and schematics Software/Tools: Industry-standard electrical design software (e.g., AutoCAD, Amtech, Dialux/Relux) BIM software (e.g., Autodesk Revit) NBS specification software Microsoft Office Suite Certifications & Standards: Relevant professional qualifications in Electrical or Building Services Engineering (degree or equivalent) Familiarity with British Standards and IET Wiring Regulations (BS 7671) Experience with design standards and codes applicable to commercial, data centre, and airport developments Knowledge of health and safety regulations related to building services engineering
Jun 16, 2026
Contractor
Summary: We are seeking a senior agency Building Services Electrical Engineer to join our London-based engineering team. The successful candidate will support the delivery of a diverse portfolio of projects, primarily focusing on commercial, data centre, and airport developments, with a strong emphasis on project delivery. Candidates should have design consultancy experience and be capable of working autonomously while contributing effectively within a multidisciplinary team. The role requires a self-motivated individual able to produce high-quality electrical designs. Key responsibilities include undertaking electrical design work across various projects, producing designs using industry-standard software, collaborating and coordinating with other engineering disciplines to deliver integrated solutions, carrying out condition surveys and inspections of existing building services, preparing clear and structured technical reports for clients, working closely with BIM Technicians to develop 3D models and schematics, and writing system specifications using NBS software. Skills: Proven experience in electrical design consultancy within building services Ability to work autonomously and collaboratively within multidisciplinary teams Strong teamwork and communication skills Competence in undertaking condition surveys and inspections of building services Ability to produce high-quality electrical designs Experience in preparing clear, structured technical reports Coordination and collaboration with other engineering disciplines Proficiency in writing system specifications using NBS software Self-motivated with strong organisational skills Ability to work effectively with BIM Technicians on 3D modelling and schematics Software/Tools: Industry-standard electrical design software (e.g., AutoCAD, Amtech, Dialux/Relux) BIM software (e.g., Autodesk Revit) NBS specification software Microsoft Office Suite Certifications & Standards: Relevant professional qualifications in Electrical or Building Services Engineering (degree or equivalent) Familiarity with British Standards and IET Wiring Regulations (BS 7671) Experience with design standards and codes applicable to commercial, data centre, and airport developments Knowledge of health and safety regulations related to building services engineering
HP4 Recruitment Ltd
Recruitment Consultant Trainee
HP4 Recruitment Ltd Berkhamsted, Hertfordshire
Trainee Recruitment Consultant / Resourcer Berkhamsted £25,000 £45,000 OTE (Commission Structure) About Us We are a specialist technical recruitment business operating across: Fire & Security Building Management Systems (BMS) Construction Electrical Rail & Infrastructure We supply skilled engineers, technicians, and project professionals to contractors and major infrastructure projects across the UK. Due to continued growth, we are looking for a driven and ambitious Trainee Recruitment Consultant / Resourcer to join our team. The Role This is an entry-level position with a clear path to becoming a full 360 Recruitment Consultant. Initially, you will focus on candidate sourcing and delivery, learning the technical markets and recruitment process from the ground up. Your Responsibilities: Searching CV databases and LinkedIn for engineers and site staff Headhunting passive candidates Conducting qualification calls Writing and posting job adverts Formatting CVs for client submission Coordinating interviews Managing candidate compliance (RTW, certs, site cards) Supporting senior consultants on live roles As you develop, you ll progress into: Client management Business development Negotiating fees and rates Running your own recruitment desk What We re Looking For We re not necessarily looking for recruitment experience. We re looking for someone who is: Ambitious and financially motivated Confident and comfortable on the phone Resilient and target-driven Competitive with a strong work ethic Organised and proactive Sales, customer service, telesales, estate agency or trade background experience is beneficial but not essential. Earnings & Progression £25,000 £45,000 OTE in Year 1 Uncapped commission structure Clear progression plan Promotion based on performance, not time served Recruitment in technical markets such as Fire, Security, BMS, Construction, Electrical and Rail offers strong earning potential due to ongoing UK infrastructure demand. Why Join Us? This is an opportunity to build a long-term career in a high-demand technical recruitment sector with genuine earning potential and progression. If you are driven, competitive and looking for more than just a basic salary role, we d like to hear from you.
Jun 16, 2026
Full time
Trainee Recruitment Consultant / Resourcer Berkhamsted £25,000 £45,000 OTE (Commission Structure) About Us We are a specialist technical recruitment business operating across: Fire & Security Building Management Systems (BMS) Construction Electrical Rail & Infrastructure We supply skilled engineers, technicians, and project professionals to contractors and major infrastructure projects across the UK. Due to continued growth, we are looking for a driven and ambitious Trainee Recruitment Consultant / Resourcer to join our team. The Role This is an entry-level position with a clear path to becoming a full 360 Recruitment Consultant. Initially, you will focus on candidate sourcing and delivery, learning the technical markets and recruitment process from the ground up. Your Responsibilities: Searching CV databases and LinkedIn for engineers and site staff Headhunting passive candidates Conducting qualification calls Writing and posting job adverts Formatting CVs for client submission Coordinating interviews Managing candidate compliance (RTW, certs, site cards) Supporting senior consultants on live roles As you develop, you ll progress into: Client management Business development Negotiating fees and rates Running your own recruitment desk What We re Looking For We re not necessarily looking for recruitment experience. We re looking for someone who is: Ambitious and financially motivated Confident and comfortable on the phone Resilient and target-driven Competitive with a strong work ethic Organised and proactive Sales, customer service, telesales, estate agency or trade background experience is beneficial but not essential. Earnings & Progression £25,000 £45,000 OTE in Year 1 Uncapped commission structure Clear progression plan Promotion based on performance, not time served Recruitment in technical markets such as Fire, Security, BMS, Construction, Electrical and Rail offers strong earning potential due to ongoing UK infrastructure demand. Why Join Us? This is an opportunity to build a long-term career in a high-demand technical recruitment sector with genuine earning potential and progression. If you are driven, competitive and looking for more than just a basic salary role, we d like to hear from you.
Adecco
Senior IT Support Technciain
Adecco
Senior IT Support Technician 38-40,000 per annum + permanent benefits 5x a week on-site (Vauxhall, London) We're looking for a Senior IT Support Technician to join our growing IT team. In this role, you'll take ownership of complex IT issues, oversee day-to-day support operations, and help shape the future of our IT infrastructure. You'll also play a vital role in mentoring junior staff, ensuring best practices are followed, and driving continuous improvements across our systems and services. Key Responsibilities Provide advanced technical support for IT infrastructure, applications, and systems. Oversee IT helpdesk operations to ensure efficient service delivery. Design, implement, and maintain IT systems including servers, networks, and cloud solutions. Monitor system performance, proactively identifying and resolving issues. Implement IT best practices, policies, and procedures. Collaborate with external vendors on hardware, software, and cloud services. Deliver training sessions and user support on IT tools and best practices. Manage IT asset inventory and software licensing compliance. Mentor and support junior IT staff, sharing knowledge and expertise. Document procedures and maintain a knowledge base for the IT team. About You We're seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment. Essential Skills & Experience Degree in Information Technology, Computer Science, or equivalent experience. 5+ years in IT support with senior-level responsibilities. Strong knowledge of Microsoft Windows Server, Active Directory, and Azure. Hands-on experience with Microsoft 365, Intune, and related cloud services. Solid networking and hardware troubleshooting skills. Excellent communication and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to develop your career with support for training and certifications. A collaborative and supportive team culture.
Oct 07, 2025
Full time
Senior IT Support Technician 38-40,000 per annum + permanent benefits 5x a week on-site (Vauxhall, London) We're looking for a Senior IT Support Technician to join our growing IT team. In this role, you'll take ownership of complex IT issues, oversee day-to-day support operations, and help shape the future of our IT infrastructure. You'll also play a vital role in mentoring junior staff, ensuring best practices are followed, and driving continuous improvements across our systems and services. Key Responsibilities Provide advanced technical support for IT infrastructure, applications, and systems. Oversee IT helpdesk operations to ensure efficient service delivery. Design, implement, and maintain IT systems including servers, networks, and cloud solutions. Monitor system performance, proactively identifying and resolving issues. Implement IT best practices, policies, and procedures. Collaborate with external vendors on hardware, software, and cloud services. Deliver training sessions and user support on IT tools and best practices. Manage IT asset inventory and software licensing compliance. Mentor and support junior IT staff, sharing knowledge and expertise. Document procedures and maintain a knowledge base for the IT team. About You We're seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment. Essential Skills & Experience Degree in Information Technology, Computer Science, or equivalent experience. 5+ years in IT support with senior-level responsibilities. Strong knowledge of Microsoft Windows Server, Active Directory, and Azure. Hands-on experience with Microsoft 365, Intune, and related cloud services. Solid networking and hardware troubleshooting skills. Excellent communication and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to develop your career with support for training and certifications. A collaborative and supportive team culture.
EXPRESS SOLICITORS
Junior Infrastructure Engineer
EXPRESS SOLICITORS Wythenshawe, Manchester
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Oct 07, 2025
Full time
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Hays Specialist Recruitment - Education
School Senior IT Technician
Hays Specialist Recruitment - Education City, Birmingham
School Senior IT Technician Based in Bordesley Green, Birmingham 18 - 20ph (dependent on experience) Your new company A busy Secondary School based in North Birmingham is looking for an experienced Senior IT Technician to work along side the IT Manager. This role will be, Monday to Friday, 8am - 4pm. The role is to cover long term sickness. Your new role The role is to support the school's computer systems, applications and associated software, and to advise and support on the implementation of system developments. The role will entail: Provide support and guidance to staff and students on the use of school's ICT systems, including training on the use of the equipment where necessary Maintain e-mail accounts for staff. Manage and maintain school MIS Manage and maintain Sims.net system. Manage, update and maintain school website and Virtual Learning Environment Supervise loans of ICT/AV equipment. Manage and have overall responsibility for software installations, hardware maintenance, upgrades, fault diagnosis and repair, security measures and back-up schedule. What you'll need to succeed You will have proven experience in IT support, ideally within an educational setting with strong knowledge of Windows OS, Office 365, networking, and cloud services. You will have excellent problem-solving skills and a proactive mindset with the ability to communicate clearly with both technical and non-technical users. What you'll get in return Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 07, 2025
Seasonal
School Senior IT Technician Based in Bordesley Green, Birmingham 18 - 20ph (dependent on experience) Your new company A busy Secondary School based in North Birmingham is looking for an experienced Senior IT Technician to work along side the IT Manager. This role will be, Monday to Friday, 8am - 4pm. The role is to cover long term sickness. Your new role The role is to support the school's computer systems, applications and associated software, and to advise and support on the implementation of system developments. The role will entail: Provide support and guidance to staff and students on the use of school's ICT systems, including training on the use of the equipment where necessary Maintain e-mail accounts for staff. Manage and maintain school MIS Manage and maintain Sims.net system. Manage, update and maintain school website and Virtual Learning Environment Supervise loans of ICT/AV equipment. Manage and have overall responsibility for software installations, hardware maintenance, upgrades, fault diagnosis and repair, security measures and back-up schedule. What you'll need to succeed You will have proven experience in IT support, ideally within an educational setting with strong knowledge of Windows OS, Office 365, networking, and cloud services. You will have excellent problem-solving skills and a proactive mindset with the ability to communicate clearly with both technical and non-technical users. What you'll get in return Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
TC IT Services
IT Service Desk Engineer
TC IT Services Seaford, Sussex
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Oct 03, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Hays Specialist Recruitment Limited
Senior School IT Technician
Hays Specialist Recruitment Limited
School Senior IT TechnicianRole will require Travel between various sites in Birmingham£18 - £20ph (dependent on experience)Your new companyA busy collective of Special Needs School based in North Birmingham is looking for an experienced Senior IT Technician to work along side the IT Manager. This role will be, Monday to Friday, 8am - 4pm, and you will be required to work between various sites in Birmingham.Your new roleWorking alongside the IT Manager, The role is to support the school's various sites, computer systems, applications and associated software, and to advise and support on the implementation of system developments. The role will entail: Provide support and guidance to staff and students on the use of school's ICT systems, including training on the use of the equipment where necessary Maintain e-mail accounts for staff. Manage and maintain school MIS Manage and maintain Sims.net system. Manage, update and maintain school website and Virtual Learning Environment Supervise loans of ICT/AV equipment. Manage and have overall responsibility for software installations, hardware maintenance, upgrades, fault diagnosis and repair, security measures and back-up schedule. What you'll need to succeedYou will have proven experience in IT support, ideally within an educational setting with strong knowledge of Windows OS, Office 365, networking, and cloud services. You will have excellent problem-solving skills and a proactive mindset with the ability to communicate clearly with both technical and non-technical users. What you'll get in return Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 02, 2025
Full time
School Senior IT TechnicianRole will require Travel between various sites in Birmingham£18 - £20ph (dependent on experience)Your new companyA busy collective of Special Needs School based in North Birmingham is looking for an experienced Senior IT Technician to work along side the IT Manager. This role will be, Monday to Friday, 8am - 4pm, and you will be required to work between various sites in Birmingham.Your new roleWorking alongside the IT Manager, The role is to support the school's various sites, computer systems, applications and associated software, and to advise and support on the implementation of system developments. The role will entail: Provide support and guidance to staff and students on the use of school's ICT systems, including training on the use of the equipment where necessary Maintain e-mail accounts for staff. Manage and maintain school MIS Manage and maintain Sims.net system. Manage, update and maintain school website and Virtual Learning Environment Supervise loans of ICT/AV equipment. Manage and have overall responsibility for software installations, hardware maintenance, upgrades, fault diagnosis and repair, security measures and back-up schedule. What you'll need to succeedYou will have proven experience in IT support, ideally within an educational setting with strong knowledge of Windows OS, Office 365, networking, and cloud services. You will have excellent problem-solving skills and a proactive mindset with the ability to communicate clearly with both technical and non-technical users. What you'll get in return Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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