Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.
Jun 22, 2026
Full time
Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.
Housing Officer Location: South West Salary : £36,000 Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want the organisation to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patches: Cirencester, Chipping Norton & Chippenham What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: South West Salary : £36,000 Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want the organisation to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patches: Cirencester, Chipping Norton & Chippenham What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Volunteer Experience Officer - Poole- up to £30,000-FT/PTAre you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Jun 22, 2026
Full time
Volunteer Experience Officer - Poole- up to £30,000-FT/PTAre you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Role: Domestic Abuse Specialist Location: West Yorkshire Salary: £33,000 FTE Length of Contract: 12-month contract with potential extension Hours: 25 hours a week, Monday Sunday on a flexible 4 week working pattern Possibility for additional/ full time hours if requested Are you passionate about supporting victims and survivors of domestic violence? Do you want to help shape the future of policing and make a real impact at the moment it matters most? We're looking for a Domestic Abuse Specialist to join the groundbreaking domestic violence pilot in West Yorkshire. Working alongside the Police within the Customer Contact Centre, you'll provide expert advice, support risk assessments, and help ensure victims receive a trauma-informed, victim-centred response from their very first contact with the police. Every call matters. Every decision matters. As part of the Raneem's Law team, you'll play a vital role in improving the safety and experiences of victims and survivors of domestic abuse across West Yorkshire. What You'll Be Doing Listening to domestic abuse calls and providing real-time feedback and guidance to police call handlers and officers attending domestic abuse incidents Reviewing risk assessments, identifying safeguarding concerns and ensuring risks are accurately identified Identifying repeat victimisation, escalating risk and safeguarding concerns Championing trauma-informed, survivor-centred practice and help embed it into frontline policing Working collaboratively with police and partner agencies to improve outcomes Ensuring victims' voices, experiences and vulnerabilities are recognised and appropriately recorded Promoting best practice and supporting the ongoing development of police staff through 121 support and training Working collaboratively with partner agencies to ensure victims can access the right support and services What We're Looking For Experience working with victims/survivors of domestic abuse or within safeguarding services. A strong understanding of domestic abuse dynamics, risk assessment and trauma-informed practice. Excellent communication skills and the confidence to provide guidance, challenge and support to professionals. The ability to remain calm, resilient and make sound decisions in a fast-paced operational environment Excellent communication skills and confidence working with professionals Why Join? Be part of a nationally recognised pilot programme Flexible working pattern averaging around 25 hours per week Make a genuine difference to victims and survivors Work alongside dedicated professionals driving real change For more information, please call the team on (phone number removed) and ask to speak to Ria or email her your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Jun 22, 2026
Contractor
Role: Domestic Abuse Specialist Location: West Yorkshire Salary: £33,000 FTE Length of Contract: 12-month contract with potential extension Hours: 25 hours a week, Monday Sunday on a flexible 4 week working pattern Possibility for additional/ full time hours if requested Are you passionate about supporting victims and survivors of domestic violence? Do you want to help shape the future of policing and make a real impact at the moment it matters most? We're looking for a Domestic Abuse Specialist to join the groundbreaking domestic violence pilot in West Yorkshire. Working alongside the Police within the Customer Contact Centre, you'll provide expert advice, support risk assessments, and help ensure victims receive a trauma-informed, victim-centred response from their very first contact with the police. Every call matters. Every decision matters. As part of the Raneem's Law team, you'll play a vital role in improving the safety and experiences of victims and survivors of domestic abuse across West Yorkshire. What You'll Be Doing Listening to domestic abuse calls and providing real-time feedback and guidance to police call handlers and officers attending domestic abuse incidents Reviewing risk assessments, identifying safeguarding concerns and ensuring risks are accurately identified Identifying repeat victimisation, escalating risk and safeguarding concerns Championing trauma-informed, survivor-centred practice and help embed it into frontline policing Working collaboratively with police and partner agencies to improve outcomes Ensuring victims' voices, experiences and vulnerabilities are recognised and appropriately recorded Promoting best practice and supporting the ongoing development of police staff through 121 support and training Working collaboratively with partner agencies to ensure victims can access the right support and services What We're Looking For Experience working with victims/survivors of domestic abuse or within safeguarding services. A strong understanding of domestic abuse dynamics, risk assessment and trauma-informed practice. Excellent communication skills and the confidence to provide guidance, challenge and support to professionals. The ability to remain calm, resilient and make sound decisions in a fast-paced operational environment Excellent communication skills and confidence working with professionals Why Join? Be part of a nationally recognised pilot programme Flexible working pattern averaging around 25 hours per week Make a genuine difference to victims and survivors Work alongside dedicated professionals driving real change For more information, please call the team on (phone number removed) and ask to speak to Ria or email her your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
The Pre-sales Director is a senior leadership role responsible for the development, governance, and ongoing evolution of the organisation's service and technology portfolio. Reporting to the Chief Operating Officer, the role ensures that the organisation's portfolio of services and solutions is clearly defined, aligned with strategic priorities, and effectively positioned to support sales engagement and end-to-end operational delivery. The Pre-sales Director provides leadership across both Portfolio Management and Pre-Sales functions, ensuring customer requirements are translated into robust, commercially viable solutions and that services are developed with clear operational frameworks. The role works cross-functionally with Strategy, Marketing, Sales, and Service Delivery leadership to ensure the portfolio remains aligned with customer needs, operational capability, and market demand. Main Duties and Responsibilities Provide strategic leadership for the development and management of the organisation's portfolio of services and solutions, ensuring corporate strategy is translated into clearly defined, commercially viable offerings that can be positioned in the market and delivered by operational teams. Oversee the life cycle management of portfolio offerings from concept and development through commercialisation, adoption, optimisation, and retirement. Lead and develop the organisation's Pre-Sales capability, including Solution Architects, Pre-Sales Consultants, and Pre-Sales Operations, ensuring a consultative, client-focused approach that supports sales engagement and solution development throughout the customer life cycle. Establish governance frameworks and best practices for solution design, ensuring proposals are robust, commercially sound, and aligned with operational delivery capability. Ensure consistent pre-sales engagement across the sales life cycle, including discovery, solution design, demonstrations, proof-of-concept activities, and responses to bids and proposals. Work closely with Sales leadership to support effective go-to-market execution and ensure strong collaboration between Sales and Pre-Sales teams throughout the opportunity life cycle. Provide leadership and oversight for proposal development and technical responses to bids, ensuring high-quality and consistent submissions. Ensure services and solutions are developed with appropriate operational frameworks, documentation, and implementation guidance to enable consistent delivery by operational teams. Work closely with Service Delivery leadership to ensure service readiness, operational capability, and life cycle considerations are incorporated into portfolio development. Support the Sales organisation by ensuring the portfolio is clearly defined, appropriately packaged, and supported with relevant solution frameworks, documentation, and collateral. Work with senior stakeholders and Subject Matter Experts to ensure portfolio development reflects technology direction, innovation, and organisational priorities. Maintain oversight of the technology and supplier ecosystem that underpins the portfolio, ensuring alignment with organisational strategy and service capability. Act as a key stakeholder in the processes and systems that support the life cycle from opportunity through to service delivery and revenue realisation. Monitor portfolio performance, service adoption, and market relevance, identifying opportunities for improvement and evolution. Work with supplier management functions to ensure vendors supporting the portfolio deliver value and align with strategic objectives. Essential Skills and Qualifications Significant experience in portfolio management and pre-sales, solution architecture, or related leadership roles. Proven leadership experience managing multidisciplinary teams across portfolio management, pre-sales, and/or solution architecture functions. Strong understanding of Contact Centre, Network Services, Customer Experience, and related enterprise technology solutions. Experience translating organisational strategy into clearly defined services, solutions, and go-to-market propositions. Strong commercial and strategic thinking, with the ability to balance customer requirements, market opportunities, and operational delivery capabilities. Strong understanding of consultative pre-sales methodologies, including discovery, solution design, and bid/proposal development. Experience defining and managing service portfolios, including life cycle management, service definition, and portfolio evolution. Ability to work effectively with Marketing, Sales, Commercial, and Service Delivery leadership to support successful sales engagement and service delivery. Excellent stakeholder management, communication, and influencing skills, with the ability to operate effectively at senior leadership level. Understanding of industry frameworks and standards, including IT service management, information security, cyber security, and compliance frameworks. Experience within managed services, systems integration, customer experience technology, or similar technology-enabled service environments is desirable. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jun 22, 2026
Full time
The Pre-sales Director is a senior leadership role responsible for the development, governance, and ongoing evolution of the organisation's service and technology portfolio. Reporting to the Chief Operating Officer, the role ensures that the organisation's portfolio of services and solutions is clearly defined, aligned with strategic priorities, and effectively positioned to support sales engagement and end-to-end operational delivery. The Pre-sales Director provides leadership across both Portfolio Management and Pre-Sales functions, ensuring customer requirements are translated into robust, commercially viable solutions and that services are developed with clear operational frameworks. The role works cross-functionally with Strategy, Marketing, Sales, and Service Delivery leadership to ensure the portfolio remains aligned with customer needs, operational capability, and market demand. Main Duties and Responsibilities Provide strategic leadership for the development and management of the organisation's portfolio of services and solutions, ensuring corporate strategy is translated into clearly defined, commercially viable offerings that can be positioned in the market and delivered by operational teams. Oversee the life cycle management of portfolio offerings from concept and development through commercialisation, adoption, optimisation, and retirement. Lead and develop the organisation's Pre-Sales capability, including Solution Architects, Pre-Sales Consultants, and Pre-Sales Operations, ensuring a consultative, client-focused approach that supports sales engagement and solution development throughout the customer life cycle. Establish governance frameworks and best practices for solution design, ensuring proposals are robust, commercially sound, and aligned with operational delivery capability. Ensure consistent pre-sales engagement across the sales life cycle, including discovery, solution design, demonstrations, proof-of-concept activities, and responses to bids and proposals. Work closely with Sales leadership to support effective go-to-market execution and ensure strong collaboration between Sales and Pre-Sales teams throughout the opportunity life cycle. Provide leadership and oversight for proposal development and technical responses to bids, ensuring high-quality and consistent submissions. Ensure services and solutions are developed with appropriate operational frameworks, documentation, and implementation guidance to enable consistent delivery by operational teams. Work closely with Service Delivery leadership to ensure service readiness, operational capability, and life cycle considerations are incorporated into portfolio development. Support the Sales organisation by ensuring the portfolio is clearly defined, appropriately packaged, and supported with relevant solution frameworks, documentation, and collateral. Work with senior stakeholders and Subject Matter Experts to ensure portfolio development reflects technology direction, innovation, and organisational priorities. Maintain oversight of the technology and supplier ecosystem that underpins the portfolio, ensuring alignment with organisational strategy and service capability. Act as a key stakeholder in the processes and systems that support the life cycle from opportunity through to service delivery and revenue realisation. Monitor portfolio performance, service adoption, and market relevance, identifying opportunities for improvement and evolution. Work with supplier management functions to ensure vendors supporting the portfolio deliver value and align with strategic objectives. Essential Skills and Qualifications Significant experience in portfolio management and pre-sales, solution architecture, or related leadership roles. Proven leadership experience managing multidisciplinary teams across portfolio management, pre-sales, and/or solution architecture functions. Strong understanding of Contact Centre, Network Services, Customer Experience, and related enterprise technology solutions. Experience translating organisational strategy into clearly defined services, solutions, and go-to-market propositions. Strong commercial and strategic thinking, with the ability to balance customer requirements, market opportunities, and operational delivery capabilities. Strong understanding of consultative pre-sales methodologies, including discovery, solution design, and bid/proposal development. Experience defining and managing service portfolios, including life cycle management, service definition, and portfolio evolution. Ability to work effectively with Marketing, Sales, Commercial, and Service Delivery leadership to support successful sales engagement and service delivery. Excellent stakeholder management, communication, and influencing skills, with the ability to operate effectively at senior leadership level. Understanding of industry frameworks and standards, including IT service management, information security, cyber security, and compliance frameworks. Experience within managed services, systems integration, customer experience technology, or similar technology-enabled service environments is desirable. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officer to cover the following patches: x1 Bedford (MK42, MK43 & MK44) x1 Central Bedford; Luton; North Hertfordshire (LU1; LU2; LU4; SG4; SG5; SG6; SG7; SG8; SG15) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officer to cover the following patches: x1 Bedford (MK42, MK43 & MK44) x1 Central Bedford; Luton; North Hertfordshire (LU1; LU2; LU4; SG4; SG5; SG6; SG7; SG8; SG15) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Volunteer Experience Officer - Poole- £15.38ph Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction. Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Jun 22, 2026
Full time
Volunteer Experience Officer - Poole- £15.38ph Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction. Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Job Title: Commissioning Support Officer Location: Winchester/Hybrid Contract Type: 3 Months initial contract, Monday - Friday, 37 hours per week Salary: 15.14 per hour Joining Hampshire County Councils School Transport Service as a Commissioner Support Officer you'll play a crucial part in safely transporting over 14,800 children to school across Hampshire every day. If you're organised, detail-oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact. About the Role This role requires a highly organised and customer-focused individual who thrives in a fast-paced environment. The post holder will play a key part in delivering high-quality administrative and customer service support, ensuring that processes are followed accurately and that service users receive a consistently positive experience. The role demands excellent communication skills, a flexible approach to work, and the ability to manage competing priorities with minimal supervision. Key Responsibilities: Deliver a consistently high standard of customer care in all interactions, maintaining a professional and approachable manner. Provide effective support within a customer-facing environment, responding to enquiries and resolving issues promptly and sensitively. Demonstrate excellent organisational and time management skills, ensuring tasks are completed accurately and on time. Work collaboratively as part of a team, undertaking a variety of tasks to support service delivery. Remain calm and focused under pressure, adapting to changing priorities and maintaining service standards. Carry out a wide range of administrative duties with strong attention to detail, ensuring accuracy and compliance with internal processes. Manage busy call-centre style activities, including handling and de-escalating challenging calls in a professional manner. Follow well-defined processes and procedures, ensuring consistency and reliability in service delivery. Communicate effectively at all levels, both verbally and in writing, with a wide range of stakeholders. Handle confidential information appropriately, demonstrating discretion and understanding of data protection principles. Utilise Microsoft Office and other software confidently, with a willingness to learn new systems as required. Collate, compile, check, and record data with a high degree of accuracy, supporting departmental data quality standards. Understand and adhere to GDPR requirements, ensuring all data is managed securely and appropriately. Plan and organise workload effectively, using initiative and working independently where required. Maintain awareness of and apply corporate and departmental Equalities and Health & Safety policies in day-to-day activities. Required Skills and Qualifications Minimum of GCSE or equivalent in English and Maths. Previous general administrative experience with specific experience where appropriate. Computer literate in the use of a variety of software for data handling and transmission. Where appropriate, specialist training and qualifications. Effective communication skills at all levels. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Call to action: Please apply as appropriate or contact Daniel Goodyear on (url removed) or (phone number removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 21, 2026
Contractor
Job Title: Commissioning Support Officer Location: Winchester/Hybrid Contract Type: 3 Months initial contract, Monday - Friday, 37 hours per week Salary: 15.14 per hour Joining Hampshire County Councils School Transport Service as a Commissioner Support Officer you'll play a crucial part in safely transporting over 14,800 children to school across Hampshire every day. If you're organised, detail-oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact. About the Role This role requires a highly organised and customer-focused individual who thrives in a fast-paced environment. The post holder will play a key part in delivering high-quality administrative and customer service support, ensuring that processes are followed accurately and that service users receive a consistently positive experience. The role demands excellent communication skills, a flexible approach to work, and the ability to manage competing priorities with minimal supervision. Key Responsibilities: Deliver a consistently high standard of customer care in all interactions, maintaining a professional and approachable manner. Provide effective support within a customer-facing environment, responding to enquiries and resolving issues promptly and sensitively. Demonstrate excellent organisational and time management skills, ensuring tasks are completed accurately and on time. Work collaboratively as part of a team, undertaking a variety of tasks to support service delivery. Remain calm and focused under pressure, adapting to changing priorities and maintaining service standards. Carry out a wide range of administrative duties with strong attention to detail, ensuring accuracy and compliance with internal processes. Manage busy call-centre style activities, including handling and de-escalating challenging calls in a professional manner. Follow well-defined processes and procedures, ensuring consistency and reliability in service delivery. Communicate effectively at all levels, both verbally and in writing, with a wide range of stakeholders. Handle confidential information appropriately, demonstrating discretion and understanding of data protection principles. Utilise Microsoft Office and other software confidently, with a willingness to learn new systems as required. Collate, compile, check, and record data with a high degree of accuracy, supporting departmental data quality standards. Understand and adhere to GDPR requirements, ensuring all data is managed securely and appropriately. Plan and organise workload effectively, using initiative and working independently where required. Maintain awareness of and apply corporate and departmental Equalities and Health & Safety policies in day-to-day activities. Required Skills and Qualifications Minimum of GCSE or equivalent in English and Maths. Previous general administrative experience with specific experience where appropriate. Computer literate in the use of a variety of software for data handling and transmission. Where appropriate, specialist training and qualifications. Effective communication skills at all levels. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Call to action: Please apply as appropriate or contact Daniel Goodyear on (url removed) or (phone number removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Hays Construction and Property
Coventry, Warwickshire
Your new company The organisation is a purpose-driven housing provider dedicated to building strong, thriving communities and improving people's lives through quality homes and customer-focused services. With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive. The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact. Your new role We're looking for a highly motivated Complaints & Customer Care Officer (Stage Two) to join our high-performing team. In this role, you'll take ownership of complex customer complaints, delivering fair, balanced, and high-quality outcomes that align with regulatory standards and our commitment to excellent service.You'll play a crucial role in ensuring customers receive thorough investigations and clear resolutions, while supporting compliance with the Housing Ombudsman Code and driving continuous improvement across our services. What you'll need to succeed In this role, you will manage a high-volume caseload of Stage Two complaints, conducting thorough investigations and delivering fair, well-documented outcomes in line with regulatory requirements. You will communicate effectively with customers and stakeholders across multiple channels, produce high-quality response letters, and ensure all cases are accurately recorded. With a strong focus on performance and quality, you will proactively manage risks, prevent escalations, and prioritise your workload to deliver timely, consistent, and customer-focused resolutions. What you'll get in return This role is offering 17.65 per hour including holiday, which is paid on a weekly basis. You will be required to work in office based in Coventry, enabling you to collaborate with the wider team and emerse yourself in the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 21, 2026
Seasonal
Your new company The organisation is a purpose-driven housing provider dedicated to building strong, thriving communities and improving people's lives through quality homes and customer-focused services. With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive. The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact. Your new role We're looking for a highly motivated Complaints & Customer Care Officer (Stage Two) to join our high-performing team. In this role, you'll take ownership of complex customer complaints, delivering fair, balanced, and high-quality outcomes that align with regulatory standards and our commitment to excellent service.You'll play a crucial role in ensuring customers receive thorough investigations and clear resolutions, while supporting compliance with the Housing Ombudsman Code and driving continuous improvement across our services. What you'll need to succeed In this role, you will manage a high-volume caseload of Stage Two complaints, conducting thorough investigations and delivering fair, well-documented outcomes in line with regulatory requirements. You will communicate effectively with customers and stakeholders across multiple channels, produce high-quality response letters, and ensure all cases are accurately recorded. With a strong focus on performance and quality, you will proactively manage risks, prevent escalations, and prioritise your workload to deliver timely, consistent, and customer-focused resolutions. What you'll get in return This role is offering 17.65 per hour including holiday, which is paid on a weekly basis. You will be required to work in office based in Coventry, enabling you to collaborate with the wider team and emerse yourself in the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Officer Remote. Temping for 6 months. Paying £17.25 per hour. Working 35 hours per week. We are seeking a proactive and customer-focused Customer Service Membership Officer to join a friendly Relationship team. Acting as a key link between members, volunteers and internal departments. You will play an important role in delivering an outstanding membership experience, supporting member communities and ensuring members maximise the value of their membership. Working for a leading London based Institute. This role is entirely remote. Key Responsibilities: Serve as a central point of contact for members. Support activities that promote membership benefits. Encourage member engagement, improve retention and contribute to membership growth. Provide regular and effective communication with members. Work closely with teams across Membership Operations, Events, Professional Development, Marketing, Communications and Membership Acquisition to support end-to-end membership journeys and processes. Support volunteer leadership teams through recruitment, onboarding, planning, communications, event coordination, performance monitoring, reporting and attendance at meetings and events. Maintain accurate records, documentation and CRM data relating to member communities and volunteer activities. Assist with ad hoc projects and initiatives as required. You will be an enthusiastic and organised professional with a passion for customer service. You will thrive in a fast-paced environment and enjoy working collaboratively to deliver exceptional experiences for members and volunteers. (We know applying for jobs takes time and effort and we genuinely appreciate every application we receive. Owing to the volume of responses, we are unable to provide individual feedback or replies to all applicants. Thank you for your understanding and interest in working with us.)
Jun 21, 2026
Seasonal
Customer Service Officer Remote. Temping for 6 months. Paying £17.25 per hour. Working 35 hours per week. We are seeking a proactive and customer-focused Customer Service Membership Officer to join a friendly Relationship team. Acting as a key link between members, volunteers and internal departments. You will play an important role in delivering an outstanding membership experience, supporting member communities and ensuring members maximise the value of their membership. Working for a leading London based Institute. This role is entirely remote. Key Responsibilities: Serve as a central point of contact for members. Support activities that promote membership benefits. Encourage member engagement, improve retention and contribute to membership growth. Provide regular and effective communication with members. Work closely with teams across Membership Operations, Events, Professional Development, Marketing, Communications and Membership Acquisition to support end-to-end membership journeys and processes. Support volunteer leadership teams through recruitment, onboarding, planning, communications, event coordination, performance monitoring, reporting and attendance at meetings and events. Maintain accurate records, documentation and CRM data relating to member communities and volunteer activities. Assist with ad hoc projects and initiatives as required. You will be an enthusiastic and organised professional with a passion for customer service. You will thrive in a fast-paced environment and enjoy working collaboratively to deliver exceptional experiences for members and volunteers. (We know applying for jobs takes time and effort and we genuinely appreciate every application we receive. Owing to the volume of responses, we are unable to provide individual feedback or replies to all applicants. Thank you for your understanding and interest in working with us.)
Clockwork Organisation Ltd t/a Travail Employment
Wrexham, Clwyd
Student Recruitment Assistant Wrexham 3 Month Contract £14 per hour Monday - Friday (including occasional weekends) The Role Working within a busy Marketing & Recruitment team, you will support the delivery of student recruitment activities, helping to engage prospective students through events, partnerships, and outreach initiatives. This role requires strong communication skills, organisation, and the ability to work in a fast-paced environment. Key Responsibilities Support student recruitment activities including events, fairs, and outreach Build relationships with schools, colleges, and partners Assist with the delivery of presentations and engagement sessions Support the creation and distribution of marketing materials Maintain accurate data and contribute to reporting on activity Assist with open days and recruitment campaigns The Ideal Candidate Experience in a customer-facing, marketing, or recruitment role Strong communication and interpersonal skills Good organisational skills with the ability to manage workload Confident presenting or engaging with groups Proficient in IT systems and data handling Flexible approach to working hours and travel Benefits Monday - Friday working pattern Opportunity to work within a supportive team Varied and engaging role Involvement in events and outreach activities Key Skills & Alternative Job Titles Student Recruitment Assistant, Marketing Assistant, Outreach Officer, Engagement Officer, Recruitment Coordinator To Apply Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training, and qualifications our client considers necessary for this position. CWOIND01
Jun 20, 2026
Seasonal
Student Recruitment Assistant Wrexham 3 Month Contract £14 per hour Monday - Friday (including occasional weekends) The Role Working within a busy Marketing & Recruitment team, you will support the delivery of student recruitment activities, helping to engage prospective students through events, partnerships, and outreach initiatives. This role requires strong communication skills, organisation, and the ability to work in a fast-paced environment. Key Responsibilities Support student recruitment activities including events, fairs, and outreach Build relationships with schools, colleges, and partners Assist with the delivery of presentations and engagement sessions Support the creation and distribution of marketing materials Maintain accurate data and contribute to reporting on activity Assist with open days and recruitment campaigns The Ideal Candidate Experience in a customer-facing, marketing, or recruitment role Strong communication and interpersonal skills Good organisational skills with the ability to manage workload Confident presenting or engaging with groups Proficient in IT systems and data handling Flexible approach to working hours and travel Benefits Monday - Friday working pattern Opportunity to work within a supportive team Varied and engaging role Involvement in events and outreach activities Key Skills & Alternative Job Titles Student Recruitment Assistant, Marketing Assistant, Outreach Officer, Engagement Officer, Recruitment Coordinator To Apply Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training, and qualifications our client considers necessary for this position. CWOIND01
Housing Options Officer Braintree Hybrid (2-3 days per week) Rate: £31.00 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 Hours a week You will assess housing need, provide specialist housing options advice, and play a key role in preventing and relieving homelessness. The role focuses on delivering a frontline, customer-focused housing advice service to individuals and families experiencing housing difficulties. Where prevention options have been exhausted, you will undertake statutory homelessness investigations under Part VII of the Housing Act 1996 (as amended), ensuring legal duties are met and robust s184 decisions are issued within required timescales. What you will do as a Housing Options Officer Provide a frontline housing advice and support service to customers across all tenures (in person and by telephone) Participate in the Housing Options duty rota, including triage and emergency response Take proactive steps to prevent and relieve homelessness through negotiation, referrals, and case management Undertake financial and benefits assessments to support housing decisions Produce and manage Personalised Housing Plans (PHPs), monitoring actions and outcomes Carry out statutory homelessness investigations and issue s184 decision letters within deadlines Liaise with landlords, mortgage providers, social care teams, health services, and voluntary organisations Support access to housing solutions including social housing, private rented sector, supported housing and home ownership options Deliver outreach services, housing surgeries, and attend multi-agency case conferences where required What you will need as a Housing Options Officer Experience working within a housing options or homelessness service Strong understanding of homelessness legislation, particularly Part VII Housing Act 1996 (as amended) Experience producing Personalised Housing Plans (PHPs) Experience writing s184 decision letters Strong communication, interviewing, and interpersonal skills with an empathetic approach Ability to manage a busy caseload and work proactively within a team environment Strong IT and report writing skills Experience using Civica (Abritas) housing system (desirable) Confidence carrying out face-to-face housing options interviews What's on offer for you Competitive hourly rate up to £31.00 (umbrella) Opportunity to join a busy and supportive local authority housing team Hybrid working arrangement following initial training period Chance to make a direct impact in preventing homelessness and supporting vulnerable residents Potential contract extension based on performance and service need Apply now or contact the consultant to discuss this Housing Options Officer opportunity in Essex.
Jun 20, 2026
Contractor
Housing Options Officer Braintree Hybrid (2-3 days per week) Rate: £31.00 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 Hours a week You will assess housing need, provide specialist housing options advice, and play a key role in preventing and relieving homelessness. The role focuses on delivering a frontline, customer-focused housing advice service to individuals and families experiencing housing difficulties. Where prevention options have been exhausted, you will undertake statutory homelessness investigations under Part VII of the Housing Act 1996 (as amended), ensuring legal duties are met and robust s184 decisions are issued within required timescales. What you will do as a Housing Options Officer Provide a frontline housing advice and support service to customers across all tenures (in person and by telephone) Participate in the Housing Options duty rota, including triage and emergency response Take proactive steps to prevent and relieve homelessness through negotiation, referrals, and case management Undertake financial and benefits assessments to support housing decisions Produce and manage Personalised Housing Plans (PHPs), monitoring actions and outcomes Carry out statutory homelessness investigations and issue s184 decision letters within deadlines Liaise with landlords, mortgage providers, social care teams, health services, and voluntary organisations Support access to housing solutions including social housing, private rented sector, supported housing and home ownership options Deliver outreach services, housing surgeries, and attend multi-agency case conferences where required What you will need as a Housing Options Officer Experience working within a housing options or homelessness service Strong understanding of homelessness legislation, particularly Part VII Housing Act 1996 (as amended) Experience producing Personalised Housing Plans (PHPs) Experience writing s184 decision letters Strong communication, interviewing, and interpersonal skills with an empathetic approach Ability to manage a busy caseload and work proactively within a team environment Strong IT and report writing skills Experience using Civica (Abritas) housing system (desirable) Confidence carrying out face-to-face housing options interviews What's on offer for you Competitive hourly rate up to £31.00 (umbrella) Opportunity to join a busy and supportive local authority housing team Hybrid working arrangement following initial training period Chance to make a direct impact in preventing homelessness and supporting vulnerable residents Potential contract extension based on performance and service need Apply now or contact the consultant to discuss this Housing Options Officer opportunity in Essex.
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries. What you'll do: T his is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries Deal with enquiries on Housing Management, Maintenance and Customer Support Receive and action maintenance requests for owned, managed or leased properties Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure Data entry into IT systems and databases for reporting and performance indicators Support of administration functions within the team About you: Approachable and open behaviour. Works as part of a group or team A strong approach and commitment to providing an excellent customer service Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their What you'll bring: Essential: Educated as a minimum to GCSE English and Maths or equivalent IT literate and can use Microsoft software packages and housing management systems Customer service skills especially verbal At least two years experience in working in a call centre, property and/or customer services environment About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Jun 20, 2026
Full time
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries. What you'll do: T his is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries Deal with enquiries on Housing Management, Maintenance and Customer Support Receive and action maintenance requests for owned, managed or leased properties Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure Data entry into IT systems and databases for reporting and performance indicators Support of administration functions within the team About you: Approachable and open behaviour. Works as part of a group or team A strong approach and commitment to providing an excellent customer service Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their What you'll bring: Essential: Educated as a minimum to GCSE English and Maths or equivalent IT literate and can use Microsoft software packages and housing management systems Customer service skills especially verbal At least two years experience in working in a call centre, property and/or customer services environment About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Housing Options Officer 4-6 months Manchester Hybrid working 37 hours pw 27- 29 ph Umbrella Hamilton Woods Associates are currently recruiting for a Housing Options Officer to provide comprehensive advice and assistance to people in housing need. The role will require 2-3 days in their offices, with the ability to work 2-3 days from home. Responsibilities of the Housing Options Officer: Manage caseloads and complete detailed legal assessments of applications for housing Make decisions on all aspects of housing or homelessness applications including verification, eligibility, housing need and support Determine the support needs of households in housing need and refer to specialist providers where appropriate Participate in Housing Options Duty Rota Lead multi-agency case meetings for households with complex problems Develop strong relationships with all housing providers and promote multi-agency initiatives in the prevention of homelessness Essential Experience of the Housing Options Officer: Experience and knowledge of housing options and homelessness prevention tools Experience undertaking assessments in line with homelessness legislation Thorough knowledge of Part 7 of the 1996 Housing Act and related guidance and case law To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Jun 20, 2026
Contractor
Housing Options Officer 4-6 months Manchester Hybrid working 37 hours pw 27- 29 ph Umbrella Hamilton Woods Associates are currently recruiting for a Housing Options Officer to provide comprehensive advice and assistance to people in housing need. The role will require 2-3 days in their offices, with the ability to work 2-3 days from home. Responsibilities of the Housing Options Officer: Manage caseloads and complete detailed legal assessments of applications for housing Make decisions on all aspects of housing or homelessness applications including verification, eligibility, housing need and support Determine the support needs of households in housing need and refer to specialist providers where appropriate Participate in Housing Options Duty Rota Lead multi-agency case meetings for households with complex problems Develop strong relationships with all housing providers and promote multi-agency initiatives in the prevention of homelessness Essential Experience of the Housing Options Officer: Experience and knowledge of housing options and homelessness prevention tools Experience undertaking assessments in line with homelessness legislation Thorough knowledge of Part 7 of the 1996 Housing Act and related guidance and case law To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality. As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service. Key Responsibilities Service User Engagement Promoting the importance of user lived experience in the company, community and among external stakeholders. Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement Attending the monthly contract review meetings with the Integrated Care Board. Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement. Implementing improvements following complaints. Feedback from Service Users through formal mechanisms. Service User Support Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available Supporting Service Users to navigate the complaints process. Making information available via signposting to other services other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements Networking with local and national disability organisations. Some use of local social media to promote service user engagement. Producing a local newsletter and providing other service users relevant information. What are we looking for? Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting. experience of strategic and project planning and decision making. Experience of managing multiple workstreams with ability to prioritise and organise work effectively Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management. Good written and verbal communication skills. Good IT skills and ability to contribute to the production of communications material aimed at service users. Understanding and willingness to use social media for service user engagement. Marketing/PR experience would be advantageous. Understanding of research and audit processes advantageous. A UK driving licence is essential. What can we offer you? £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jun 20, 2026
Full time
Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality. As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service. Key Responsibilities Service User Engagement Promoting the importance of user lived experience in the company, community and among external stakeholders. Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement Attending the monthly contract review meetings with the Integrated Care Board. Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement. Implementing improvements following complaints. Feedback from Service Users through formal mechanisms. Service User Support Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available Supporting Service Users to navigate the complaints process. Making information available via signposting to other services other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements Networking with local and national disability organisations. Some use of local social media to promote service user engagement. Producing a local newsletter and providing other service users relevant information. What are we looking for? Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting. experience of strategic and project planning and decision making. Experience of managing multiple workstreams with ability to prioritise and organise work effectively Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management. Good written and verbal communication skills. Good IT skills and ability to contribute to the production of communications material aimed at service users. Understanding and willingness to use social media for service user engagement. Marketing/PR experience would be advantageous. Understanding of research and audit processes advantageous. A UK driving licence is essential. What can we offer you? £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Jun 20, 2026
Contractor
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
VP of Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently) Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role. The successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth. The business is in a strong position. Customer numbers continue to grow, operational performance is healthy and there are no major fires to fight. They are not looking for someone to come in and create layers of process or unnecessary bureaucracy. Instead, they're looking for someone who can scale what already works, improve collaboration between departments and continue enhancing the customer experience as the business grows. Current Operational Environment Supporting 20,000 customers across 11 countries Handling approximately 6,000 inbound customer enquiries per week Global support operation with local market representation Current contact mix of 70% live chat, 15% phone and 15% email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight of customer-facing operational services and fulfilment functions What You'll Be Responsible For Leading and developing four global department heads Creating alignment across Support, Retentions, Production and B2B Operations Scaling operational functions as customer numbers continue to grow Driving improvements in customer experience and customer satisfaction Developing and enhancing customer support strategy Improving service delivery, operational performance and efficiency Identifying opportunities to streamline customer journeys Building a more proactive retention function Reducing customer churn and improving customer lifetime value Using data and insight to drive operational decision-making Ensuring departments work collaboratively towards common business goals Supporting the business through continued international growth Introducing structure and best practice without reducing agility What We Are Looking For This role could suit someone currently operating as: Head of Customer Support Head of Customer Service Director of Customer Operations Director of Customer Experience Head of Customer Success Operations Senior Operations Director VP of Customer Operations The ideal person will have experience leading sizeable customer-facing teams within a fast-paced technology, SaaS, or service-led environment. (B2B or B2C) You'll be commercially aware, customer-focused and comfortable operating through managers rather than directly managing large frontline teams. Most importantly, you'll understand how to scale customer operations whilst maintaining a positive customer experience and strong business performance. This is a rare opportunity to step into a broad operational leadership role where customer support sits firmly at the heart of the business and where you'll have genuine influence over how the organisation evolves over the coming years and have a clear career development path to C suite.
Jun 20, 2026
Full time
VP of Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently) Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role. The successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth. The business is in a strong position. Customer numbers continue to grow, operational performance is healthy and there are no major fires to fight. They are not looking for someone to come in and create layers of process or unnecessary bureaucracy. Instead, they're looking for someone who can scale what already works, improve collaboration between departments and continue enhancing the customer experience as the business grows. Current Operational Environment Supporting 20,000 customers across 11 countries Handling approximately 6,000 inbound customer enquiries per week Global support operation with local market representation Current contact mix of 70% live chat, 15% phone and 15% email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight of customer-facing operational services and fulfilment functions What You'll Be Responsible For Leading and developing four global department heads Creating alignment across Support, Retentions, Production and B2B Operations Scaling operational functions as customer numbers continue to grow Driving improvements in customer experience and customer satisfaction Developing and enhancing customer support strategy Improving service delivery, operational performance and efficiency Identifying opportunities to streamline customer journeys Building a more proactive retention function Reducing customer churn and improving customer lifetime value Using data and insight to drive operational decision-making Ensuring departments work collaboratively towards common business goals Supporting the business through continued international growth Introducing structure and best practice without reducing agility What We Are Looking For This role could suit someone currently operating as: Head of Customer Support Head of Customer Service Director of Customer Operations Director of Customer Experience Head of Customer Success Operations Senior Operations Director VP of Customer Operations The ideal person will have experience leading sizeable customer-facing teams within a fast-paced technology, SaaS, or service-led environment. (B2B or B2C) You'll be commercially aware, customer-focused and comfortable operating through managers rather than directly managing large frontline teams. Most importantly, you'll understand how to scale customer operations whilst maintaining a positive customer experience and strong business performance. This is a rare opportunity to step into a broad operational leadership role where customer support sits firmly at the heart of the business and where you'll have genuine influence over how the organisation evolves over the coming years and have a clear career development path to C suite.
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = £13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 19, 2026
Seasonal
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = £13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
