Utilita Energy
Chandler's Ford, Hampshire
Title: Customer Recoveries Advisor Location: Chandlers Ford/Hybrid Salary: £27,976 Hours: Monday-Friday, 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Are you a great communicator with a solution focused mindset? Do you have experience working within a customer focused or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Customer Recoveries Advisor. What does this role involve? As part of the credit risk team, you will be working with our customers who have not made their bill payments. You'll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful. Day to day, you will; liaise with internal and external stakeholders; ensure customer records are kept up to date; complete any queries within agreed SLA's. Who are we looking for? The ability to interpret, sometimes complex, data is needed, as is the ability to multi- task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. What we can offer you Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements. Career progression - we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! - we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. Wellbeing - your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute 4% of your salary when you contribute 5% About Us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain's first smart meter in 2008, we've used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better - including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Title: Customer Recoveries Advisor Location: Chandlers Ford/Hybrid Salary: £27,976 Hours: Monday-Friday, 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Are you a great communicator with a solution focused mindset? Do you have experience working within a customer focused or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Customer Recoveries Advisor. What does this role involve? As part of the credit risk team, you will be working with our customers who have not made their bill payments. You'll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful. Day to day, you will; liaise with internal and external stakeholders; ensure customer records are kept up to date; complete any queries within agreed SLA's. Who are we looking for? The ability to interpret, sometimes complex, data is needed, as is the ability to multi- task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. What we can offer you Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements. Career progression - we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! - we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. Wellbeing - your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute 4% of your salary when you contribute 5% About Us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain's first smart meter in 2008, we've used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better - including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Ovo Energy
Bristol, Somerset
Customer Service Advisor Location: Bristol Start date for Bristol: 6th July 2026 Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience! Working pattern: Full-time - 37 hours per week (shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role Where you'll work: At OVO, we understand that a one-size-fits-all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you're in your squad. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp and emails. Your key outcomes will be: - Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts- Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad- Autonomously manage your day, ensuring the overall objectives of the squad are achieved- Prepare, attend and actively contribute at squad meetings as appropriate- Identify and implement continuous improvement efforts in both squad ways of working and customer experience- Be an OVO ambassador, promoting our range of products & services to customers- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote Zero Carbon Living- Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you - Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement- Demonstrate our OVO values and be an advocate of Plan Zero- Have experience in cross-selling- Enjoy working as part of a team, but also thrive independently Let's talk about what's in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Customer Service Advisor Location: Bristol Start date for Bristol: 6th July 2026 Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience! Working pattern: Full-time - 37 hours per week (shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role Where you'll work: At OVO, we understand that a one-size-fits-all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you're in your squad. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp and emails. Your key outcomes will be: - Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts- Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad- Autonomously manage your day, ensuring the overall objectives of the squad are achieved- Prepare, attend and actively contribute at squad meetings as appropriate- Identify and implement continuous improvement efforts in both squad ways of working and customer experience- Be an OVO ambassador, promoting our range of products & services to customers- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote Zero Carbon Living- Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you - Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement- Demonstrate our OVO values and be an advocate of Plan Zero- Have experience in cross-selling- Enjoy working as part of a team, but also thrive independently Let's talk about what's in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
