5 jobs found

Service Innovation and Development Lead 1 day onsite in Luton 3 month contract likely to extend until end of 2026 Role Description The ideal candidate for this pivotal Service Innovation and Development Lead role will demonstrate a proven track record in driving strategic change and commercial value within complex IT service environments. We are seeking a proactive, commercially astute leader who can translate strategic vision into tangible business outcomes across broad stakeholder groups. Transferable skills in strategic client engagement, product life cycle management, and platform evangelism are highly valued. Your role is accountable for driving strategic evolution, shifting our engagement model from reactive support to proactive value creation. You will define and own the comprehensive product roadmap for our core Service Intelligence platforms, translating client vision into actionable plans and developing compelling business cases to unlock significant commercial value and ROI. Key to this will be your expert client and stakeholder management, fostering adoption of our digital solutions, and leading the prioritisation of all strategic demand to deliver demonstrable business outcomes and transformational change. Your transferable skills and experience : Strategic Product & Roadmap Leadership : Proven ability to define comprehensive product roadmaps and translate strategic vision into actionable plans. Commercial Acumen & Value Realisation : Demonstrated experience in developing strong business cases, identifying revenue opportunities, and proving ROI for technology investments. Influential Client & Stakeholder Management : Exceptional capability in communication, influence, and relationship-building with senior  client leadership. Digital Platform Adoption & Evangelism : Track record of driving successful adoption and advocating for complex digital platforms and services. Transformational Outcome Delivery : Expertise in leveraging technology to achieve measurable business outcomes and optimise processes. Leadership, Prioritisation & Change Management : Ability to lead cross-functional teams, manage complex backlogs, and drive strategic change through effective prioritisation. Technical Skills Servicenow CMDB Job Title: Servicenow Lead Location: Luton, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to 75k + bonus. If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Agentic AI Consultant with extensive experience advising high growth tech businesses on AI with the pre-sales space is sought by an international consultancy based in the UK. Following significant client demand, they are looking to engage an experienced Agentic AI Consultant to help shape and deliver their growing advisory capability around agentic AI and commercial transformation. This is a rare opportunity to help define how organisations adopt and leverage agentic AI across the entire customer lifecycle, working directly with senior stakeholders to separate genuine opportunity from hype and develop practical, commercially valuable AI strategies. The Opportunity This role sits at the intersection of AI, customer experience, commercial transformation and enterprise advisory. You'll work closely with enterprise clients to assess readiness, facilitate workshops, identify high-value use cases and build structured roadmaps for the adoption of agentic AI across customer-facing functions. The focus is not internal productivity tools or employee engagement. You'll act as a trusted advisor, helping clients understand where agentic AI can create meaningful value and where it may be premature, risky or operationally unsuitable. This Agentic AI Consultant should have most of the following key skills: - Strong understanding of agentic AI concepts including orchestration, memory, tooling, autonomy, evaluation frameworks and governance - Experience facilitating senior stakeholder workshops - Strong customer lifecycle and commercial transformation expertise - Ability to bridge business and technical conversations - Understanding of enterprise platforms such as Salesforce, Microsoft, ServiceNow, Adobe, HubSpot, Zendesk, Intercom, UiPath or similar - Excellent communication, influencing and advisory skills - Pragmatic judgement and the ability to challenge hype-led thinking Contract Details - Initial 6-month contract - Strong likelihood of extension - Fully remote (international travel will occasionally be required but is generously expensed - Up to £1,000 per day - Outside of IR35 So if you are an Agentic AI Consultant who likes the idea of helping organisations explore how AI agents can transform business outcomes please apply now for more information and to be considered. Agentic AI Consultant Remote Up to £1000 per day outside of IR35

Deliver high-impact, white-glove IT support to senior leadership in a fast-paced, high-visibility environment. Our Client has a requirement for a VIP IT Support Engineer, who will be required to work on a contract basis in Warrington, until December 2026 . Role Purpose: Provide high-priority, white-glove IT support to senior leadership, VIP users and key stakeholders, ensuring a seamless, responsive and discreet experience Operate across L1 L3 support, combining Service Desk, remote, and onsite support across Warrington and other locations Act as a trusted technical contact, owning incidents and requests through to resolution and coordinating with L3 teams and service partners Support end-user devices, applications, collaboration tools, networks, and meeting room technologies Contribute to service improvement, knowledge sharing, training materials, and adoption of new or improved services This is a full-time onsite role (5 days, 40 hours), with flexibility for occasional extended hours and travel Job Role Responsibilities: Provide high-touch support to VIP users, ensuring professional, responsive service Manage incidents and service requests via ServiceNow in line with SLAs and ITIL best practice Deliver support across Microsoft 365, enterprise applications, identity and access, hardware, mobile devices, networking, telephony, and collaboration tools Provide onsite and field-based support, including executive meetings and business-critical activities Support Teams Rooms, AV, and meeting room technologies Diagnose and resolve hardware/software issues, device configuration, onboarding/offboarding, and refresh activities Act as hands-and-eyes support for 2nd/3rd line teams and external partners Collaborate with internal teams to maintain service continuity and support new service rollouts Produce knowledge articles, guides, and short-form training content; contribute to continuous service improvement Maintain asset records and support compliance and IT security activities Experience / Skills / Knowledge / Qualifications: Strong customer service and stakeholder management skills, with experience supporting senior/VIP users Proven experience across Service Desk, EUC, or VIP support (L1 L2 + complex issue handling) Strong troubleshooting across Windows, Microsoft 365, enterprise apps, identity and access, and end-user hardware Experience with ITSM tools (e.g. ServiceNow) and SLA-driven environments Knowledge of Teams Rooms, AV, video conferencing, and telephony systems Experience with SharePoint and automation tools (Power Automate, Power Apps, Power BI, Chatbots) Experience creating user guides, training materials, or digital content Working knowledge of SCCM, Intune, Active Directory, networking, and Azure Strong problem-solving skills with the ability to perform under pressure Ability to communicate technical concepts clearly to non-technical users Proactive, resilient, and improvement-focused mindset with strong ownership and accountability Willingness to travel and support multiple locations Desirable: Experience providing field-based support across multiple locations ITIL Foundation or equivalent Project delivery exposure or PRINCE2 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for VIP IT Support Engineers looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.