12 jobs found

Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management Lead, mentor, and develop the customer service team to deliver exceptional service standards. Act as the primary escalation point for complex customer queries, complaints, and service failures. Build and maintain strong relationships with key clients, ensuring long-term retention. Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates. Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams). Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Process Improvement Identify opportunities to improve service delivery, workflows, and efficiency. Implement systems, processes, and best practices to enhance customer experience. Analyse trends in customer feedback and operational performance. Team Leadership & Development Recruit, train, and manage a high-performing customer service team. Conduct performance reviews, set objectives, and provide ongoing coaching. Foster a positive, proactive, and solutions-driven team culture. Performance & Reporting Track and report on KPIs such as response times, issue resolution, and client satisfaction. Provide regular updates to senior management on customer service performance. Manage budgets and resource planning for the department. Key Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving and decision-making capability High attention to detail and organisational skills Ability to work under pressure in a fast-paced logistics environment Customer-centric mindset with a focus on service excellence Experience & Qualifications Essential Proven experience (3-5+ years) in a customer service management role Experience within logistics, freight forwarding, or import/export industries Strong understanding of international shipping processes and documentation Experience managing and developing teams Desirable Knowledge of customs regulations and compliance requirements Experience with CRM and logistics management systems

After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2-5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores

Account Manager Leicester 30,000 - 40,000 DOE We are recruiting for an experienced Account Manager to join a growing and customer-focused business. This is an excellent opportunity for someone who enjoys building long-term client relationships, driving account growth, and working collaboratively with both customers and internal teams to deliver exceptional service. This role combines account management, customer retention, commercial development, and project support, making it ideal for a commercially minded individual who thrives in a fast-paced environment. Description of the role: Manage and develop relationships with existing customer accounts. Create and implement account plans to support customer retention and growth. Deliver against sales and margin objectives. Act as the main point of contact for customers, ensuring a high level of service and responsiveness. Coordinate internal teams to ensure customer requirements are met effectively. Identify opportunities to grow existing accounts and support new business initiatives. Assist with proposals, project implementation, and customer onboarding activities. Resolve customer issues and complaints in a professional and timely manner. Maintain accurate records, forecasts, and account information. Support marketing activities through basic website and social media content updates where required. Build effective working relationships with international colleagues and partners. About you: Proven experience in an Account Management, Customer Success, Client Services, or similar commercial role. Strong relationship-building and stakeholder management skills. Commercial awareness with experience managing sales targets, margins, or profitability. Excellent communication skills, both written and verbal. Highly organised with strong attention to detail. A proactive approach to problem-solving and customer service. Ability to manage multiple priorities and projects simultaneously. Competent user of Microsoft 365 applications, including Outlook, Excel, Teams, and PowerPoint. If you're an experienced Account Manager who enjoys developing client relationships, driving growth, and working in a varied commercial role, we'd love to hear from you!

SF Partners are supporting our high growth client in recruiting a Client Services Manager to lead their growing Client Services team. It's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard. You'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy. What you'll own Client experience & relationships - Lead the Client Services function and hold the line on service standards. - Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs. - Be the escalation point for complex enquiries and complaints, and resolve them, don't just route them. - Build real relationships with buyers, sellers, landlords, investors and partners. - Track client satisfaction and act on what it tells you. - Set service standards that put the client first, and make sure the team lives by them. Team leadership & development - Manage, mentor and develop a team of four Client Services Executives, and grow it as the business scales. - Run regular reviews, coaching and training. - Set clear objectives, KPIs and development plans for each person. - Build a team that's calm under pressure and genuinely good with people. Transaction progression - Oversee the full journey: draft listing instruction exchange completion. - Coordinate sales, conveyancers, auction partners and clients so nothing stalls. - Keep clients informed at every stage - bad news fast, never silence. Process, compliance & systems - Review and improve client services processes so they're faster and clearer. - Keep records, documentation and client comms accurate and to standard. - Work with compliance to meet regulatory requirements. - Get the most out of our CRM - we run on Salesforce - and help optimise how the team uses it. Operational & commercial - Report regularly on satisfaction, team performance, transaction progress and service levels. - Spot opportunities to improve retention and generate referrals. - Work across sales, compliance, marketing and operations to keep the experience consistent. - Support growth and operational improvement initiatives. What we're looking for - Proven experience leading a client services, client care or customer success team - this is a must, not a nice-to-have. - A track record in property, auctions, conveyancing, financial services or a similar regulated, client-facing field. - High energy and genuine enthusiasm - the kind of person clients are glad picked up the phone, and the team feeds off. - Comfortable carrying a high volume of calls and emails without dropping the detail. - Someone who runs towards a difficult conversation, not away from it. - Strong people-management instincts - you coach, you don't just manage. - Confident with CRM systems - Salesforce experience is a real plus. - Organised under pressure, with the judgement to know what to escalate and when. - Clear communicator. Plain English, no waffle, on the phone and on the page.

Location: Farnborough, HampshireSalary: £32,000 - £38,000 per yearWant something a little different from your usual Customer Success Manager role? Want to be able to combine sales with account management working in a sector that provides real impact on the lives of some of the most vulnerable people? Currently working in the Care Sector but keen to pivot your career? If so that then this position could be just what you're looking for. About the role:On behalf of our client, we are recruiting for a Customer Success Manager, an essential member of their team to work either full-time or part-time. You will be responsible for building, nurturing, and managing long term client relationships, generating leads, and guiding prospective customers through their journey from product demonstrations through to the completion of the sales process.You'll also be required to provide support to their clients throughout their customer life cycle - from onboarding through to end of subscription, offering consistent support and excellent customer service, handling their queries, providing assistance where necessary and sharing feedback with internal teams to support development. What you'll do: Proactively generate and follow up on leads, conducting discovery calls, qualifying opportunities, and arranging and delivering system demonstrations. Play an integral part in generating new sales that will turn into long-lasting relationships by gaining an understanding of their business needs and pain points. Build and maintain trusted, long-term client relationships to drive customer loyalty and retention. Develop and execute a structured contact strategy, ensuring regular communication, reviews, and proactive account management. Identify and act on opportunities for upselling and account growth, as well as addressing potential concerns early. Manage the renewal process in a timely and structured manner, with a view to retain and expand relationships. Act as the key liaison between customers and internal teams, ensuring clear, structured communication of customer needs and feedback. Oversee the onboarding process for new clients, ensuring a smooth and positive customer experience. Resolve customer issues and complaints promptly, working closely with technical colleagues where required to maintain trust and satisfaction. What you'll need: Experience in the care sector and a strong understanding of its challenges, or the ability to demonstrate clear knowledge of how the sector operates and what improvements are needed. A commercially minded but customer-focused approach, with the ability to close sales while also valuing long-term customer success and aftercare, adding real value to the client relationship. Strong communication skills with the ability to adapt your style to different audiences and situations. Confidence operating across both sales and account management responsibilities, with a natural, engaging manner in person, over the phone, and in writing. Strong IT and computer literacy, with experience using CRM systems and the ability to confidently demonstrate a software platform to clients. An understanding of the link between customer success and service improvement, with the ability to feedback client needs to help shape and enhance the product. A proactive, solutions-focused mindset with the ability to advocate for system improvements that enhance the customer experience. This is an entry-level position, ideally suited to someone looking to take the next step in their care career outside of a traditional care setting. What's in it for you? The opportunity to make a real difference in the care sector in a role you can make your own. Options for full time and part time employment Working in a small but highly collaborative environment Career development This vacancy is being managed by our retained HR Consultancy - HRCentral Limited. No agents, please.REF-

We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between 44,000 to 46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships. Key Skills Required for the Customer Service Manager: Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development Build and maintain strong, effective relationships with a portfolio of Key Accounts Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees Support the onboarding and training of new team members Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency Produce and deliver insightful weekly and monthly performance reports to senior management Support the onboarding and training of new franchisees, including coordination of logistics and materials Provide day-to-day support to franchisees, including systems guidance, handling enquiries, and maintaining effective communication Deliver training to franchisees on operational systems and processes Provide operational support to Regional Development Managers and engineers Support corporate locations with debt management and quote follow-up activities Support the planning and delivery of Reunion events, including content development and coordination Key Skills Required for the Customer Service Manager: Proven experience in managing a customer service team Experience managing in a contact or call centtre would be an advantage Strong, collaborative leadership experience Adaptable in a changing environment Able to prioritise and manage multiple tasks Ability to create and nurture a positive culture Experience in managing high volume, fast paced customer service environment Proficient IT skills Proactive mindset, with excellent problem solving skills Highly organised with meticulous attention to detail Confident communicator, able to build strong relationships Full UK driving licence What's in it for you? Salary 44,000 to 46,000 Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch) 23 days hol + bank hols (you can also buy and sell hols days) Birthday day off (after one year service) Training, development and progression Annual performance and company related bonus Associate days, socials Associate equity program Plenty of free parking

Hours per week: 36 Contract type: 4x Permanent Vetting requirements: Basic DBS Check About the role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We are committed to improving housing standards and ensuring residents have access to safe, secure and high-quality homes. Our offer as an employer includes a supportive, inclusive working environment with opportunities for development and progression. This is an exciting time to be joining us as we reshape the regulation of our private rented sector. With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign. As part of an expanded, dynamic and high-performing team, you will play a critical role in investigating housing conditions, taking enforcement action, and working with landlords and residents to improve outcomes across the borough. We are looking for strong team players, with a can-do attitude in tackling their work. While knowledge and expertise in housing regulatory work is ideal, entry-level applicants who are seeking to build their careers are welcomed. Role duties will include core work around the investigation of complaints of poor housing conditions, unlicensed properties, property inspections, and undertaking enforcement action as necessary. High standards of customer care and communication, together with an emphasis on effective collaboration are required. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please see the Role Profile for more information. Role Specific Qualifications: A formal qualification in Environmental Health, Building Surveying, Construction, or a similar field. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE . Closing date: 29 June 2026 Interview date: 8 July 2026 Contact details for Informal discussion: Gary Vickers, PRS Manager Response via email on To find out more and apply, please visit our website using the button provided. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU. Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Parts Call Centre Advisor to join their team based in Great Yarmouth on a full-time, permanent basis. Definition of Role: To ensure related sale parts are offered or sold at all times. To ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists. To conduct all transactions with customers with the utmost courtesy. To ensure that there is an implementation of the discount structure as applicable. To ensure that customer satisfaction and customer retention is maximised. To create customer confidence in the group by ensuring a professional attitude and performance. To ensure the highest standard of courtesy and efficiency in customer contact and communication. To assist with any internal or external Sales or Aftersales promotions when required. Main Responsibilities: To ensure that all required parts for any particular repair or service and additional accessories are offered to customers. Ensure that a receipt is received for all relevant issues. To ensure customer awareness of all products and services available. To carry out promotional work in connection with Group campaigns as directed. To ensure authorisation for parts returns are carried out with the correct procedures. To ensure that any information processed into the computer is accurate. To ensure that any damage or missing stock and customer returns are handled correctly according to Group and manufactures policies. To ensure there is correct pricing to check that suppliers have not changed the agreed amount, and if this occurs that advice is sought from the manager. To ensure that all customers are shown the utmost courtesy and consideration. To ensure the highest degree of efficiency and understanding of all customer requirements. To maintain complete customer satisfaction and handle customer complaints effectively to ensure maximum customer retention. To ensure that information is updated regularly on the system to ensure the customer information is accurate To ensure all parts that require ordering are purchased if possible, firstly from within the group and secondly from stock order. To ensure that stock is only issued in accordance with policy regarding payment or charge. To guard against unauthorised withdrawal from stock. To maintain stock control system. To care for stock control, plant and record systems. To ensure effective and economic use of delivery vans and courier companies. To ensure all work has been carried out as detailed and charge for. Person Specification: To be numerate and literate at the clerical level required. To understand basic vehicle layout, function and location of parts and part terminology. To be able to identify parts by CD ROM, microfiche. To have received training in standard stock-keeping system used. To use stock control and location equipment. Ability to communicate clearly and concisely with customers and other staff members. Working Hours: Mon-Fri: 8:30-17:00 (plus 1 Saturday morning per month, paid as OT) If this is a role you are interested in, please apply online ensuring your CV is up to date.

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Parts Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis. Definition of Role: To ensure related sale parts are offered or sold at all times. To ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists. To conduct all transactions with customers with the utmost courtesy. To ensure that there is an implementation of the discount structure as applicable. To ensure that customer satisfaction and customer retention is maximised. To create customer confidence in the group by ensuring a professional attitude and performance. To ensure the highest standard of courtesy and efficiency in customer contact and communication. To assist with any internal or external Sales or Aftersales promotions when required. Objectives: Improved Profitability : To ensure that all required parts for any particular repair or service and additional accessories are offered to customers. Ensure that a receipt is received for all relevant issues. To ensure customer awareness of all products and services available. To carry out promotional work in connection with Group campaigns as directed. To ensure authorisation for parts returns are carried out with the correct procedures. To ensure that any information processed into the computer is accurate. To ensure that any damage or missing stock and customer returns are handled correctly according to Group and manufactures policies. To ensure there is correct pricing to check that suppliers have not changed the agreed amount, and if this occurs that advice is sought from the manager. Customer Service and Satisfaction : To ensure that all customers are shown the utmost courtesy and consideration. To ensure the highest degree of efficiency and understanding of all customer requirements. To maintain complete customer satisfaction and handle customer complaints effectively to ensure maximum customer retention. To ensure that information is updated regularly on the system to ensure the customer information is accurate therefore insuring customer satisfaction. Cost Control : To ensure all parts that require ordering are purchased if possible, firstly from within the group and secondly from stock order. To ensure that stock is only issued in accordance with policy regarding payment or charge. To guard against unauthorised withdrawal from stock. To maintain stock control system. To care for stock control, plant and record systems. To ensure effective and economic use of delivery vans and courier companies. To ensure all work has been carried out as detailed and charge for. Person Specification: Smart and well-kept appearance. A Group uniform will be issued and must be worn at all times. To be numerate and literate at the clerical level required. To understand basic vehicle layout, function and location of parts and part terminology. To be able to identify parts by CD ROM, microfiche. To have received training in standard stock-keeping system used. To use stock control and location equipment. Ability to communicate clearly and concisely with customers and other staff members. Ability to accurately record all information. Ability to receive and register payment for work carried out, accurately and precisely. Ability to handle upset customers effectively. Excellent telephone techniques. Training may be given. Ability to sell additional products. Training may be given if appropriate. IT literate. Training will be given on computer systems. Customer focused attitude. Numerate. Working Hours: Mon-Fri: 8:30-17:00. 1 Saturday morning per month paid as OT. If this is a role you are interested in, please apply online ensuring your CV is up to date.

Excellent Opportunity to join an established business in Lancaster Your new company Established for over 150 years and an industry-leading manufacturing organisation, serving customers in 100+ countries. With a long-standing reputation for innovation and quality, the company supplies critical sectors, including industrial, aviation, and emergency services. Currently recruiting for a Commercial Sales Administrator to join their talented team. Your new role Reporting to the Commercial Manager, you will provide proactive administrative support within the Commercial Services Team, maintaining accurate sales records and assisting the team of 6 in a fast-paced environment. Key Responsibilities Prepare and process quotations, customer orders, acknowledgements, and updates Ensure accuracy in sales orders, quotes, and purchase orders Liaise with customers to resolve queries and gather missing information Act as a key contact for customer enquiries and support the sales team Communicate effectively with internal and external stakeholders Coordinate with the factory and warehouses on lead times and deliveries Handle customer queries and complaints professionally Support the Commercial Manager with ad hoc administrative tasks Uphold EHS and quality standards What you'll need to succeed Minimum 2 years' experience in sales administration or a similar role Strong IT skills, particularly Microsoft Office Excellent attention to detail and organisational skills Confident communicator with strong interpersonal and telephone skills Team-oriented, adaptable, and proactive Able to work independently and manage multiple priorities What you'll get in return Be part of an organisation that prides themselves on staff retention Hybrid working post-probation and sign-off On-site parking 25 days holiday + bank holidays Monday-Thursday (8:00-16:30) Friday (8:00-13:30) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

We are recruiting for a client based in Crawley, Hours are Monday- Friday () This is on site, no hybrid working Salary NEG Minimum 10 years' experience at General management/Directorship level in Freight Forwarding The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company's performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external. Duties Include: Ensuring the business is run in accordance with the directives of the Directors Responsible for business operation performance and results, ensuring sustainable growth and profitability. Active involvement in profitability from the operations department (Forwarding and warehouse) Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management. Responsibility to evaluate each customer's worth and act accordingly Maximise staff resources and effectiveness (drive efficiency and optimisation) Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business Operations: Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish. • Ensure accuracy with billing and strong commercial judgement on margins per customer. • Support the operations team in fulfilling all customer requirements. • Accurately complete job files & book jobs onto the internal job management system. • Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email. • Prepare and present quotations for projects, ad-hoc and regular movements. Customer Requirements: • Fully understand our customers needs and requirements • Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities • Work closely with other colleagues to seek improvements on customer service using digital solutions • Constantly look to improve quality and service provided • Meet customers and perform guided tours of the facility as required • Attend external meetings with customers and suppliers as required • Handle customer complaints/issues escalating where necessary to ensure full resolution Key Skills: Management skills - ability to grow and develop a strong team Strong commercial skills Results orientated Self-starter/multi-tasker, with adaptable 'hands on' approach suitable for SME Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills Excellent spoken and written communication skills gained within a customer interfacing role Computer skills - proficient in all Microsoft office applications, Transport/logistics software application Accuracy and attention to detail particularly when working under pressure Company provides excellent benefits including a pension and social days