178 jobs found

As the Finance Systems Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across all finance functions within a fast paced Electrical and Mechanical engineering business. This role blends operational support, system documentation, user training, and continuous improvement. It is ideal for someone with a finance background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules. Identify common issues, recurring themes, and opportunities for process improvement. Support the Finance Systems Lead in troubleshooting and root cause analysis. Monitor query screens daily, flag errors, and learn how to resolve them with guidance. Documentation & Training Maintain and update ClickLearn documentation for all finance processes. Create new ClickLearn content for additional finance areas as knowledge grows. Work through existing Finance and Procurement ClickLearns lower environments to build broad system understanding. Deliver user training sessions and support new starters or new process rollouts. Continuous Improvement & Stakeholder Engagement Engage proactively with finance teams and business stakeholders to identify areas for improvement. Promote best practices, encourage adoption of standardised processes, and support change management. Recognise and champion standout users and SMEs across the business. Project & Upgrade Support Participate in Go Live Implementations, training and rollout activities. Support system upgrade testing, including regression testing and validation of new functionality. Assist with KPI reporting for fresh tickets and system performance metrics Data & System Administration Maintain base data within IFS to ensure accuracy and consistency. Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows Daily Tasks Run Transfer Transactions jobs. Monitor query screens for errors and escalate or resolve as appropriate. Support users with day to day IFS queries and issues. Skills and Experience Experience working with ERP systems IFS experience is essential. Understanding of finance processes across AP, AR, GL; exposure to Procurement or Projects is advantageous. Finance background (AAT beneficial but not essential). Positive, proactive mindset with a strong willingness to learn. Confident working independently and collaboratively within a team. Strong communication skills and ability to engage with stakeholders at all levels. Comfortable working in a changing environment and motivated by challenge and growth What we offer A competitive salary and benefits package appropriate to this position An employer who values the ongoing wellbeing of its employees Career development within a successful and growing business About Us We are MARCH . The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board. Why March? Progress is People. MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences.

Synapri are supporting a globally recognised Financial Services organisation looking for a Senior Cyber Security and Network Analyst to join their Business Technology Solution department to deliver end to end technology, applications, and services transformations. Responsibilities: Support the delivery and maintenance of the organisation's cyber security and network infrastructure, ensuring systems remain secure, resilient, and aligned to business needs Manage day-to-day security operations, including monitoring SIEM platforms, Firewalls, endpoint protection, and threat detection tools Investigate security incidents and vulnerabilities, recommending and implementing corrective actions where required Maintain and support network technologies including LAN/WAN, Wi-Fi, Internet connectivity, and Layer 2/3 infrastructure Contribute to cyber security and infrastructure projects, including the implementation of new security controls and technologies Perform patching, upgrades, and ongoing maintenance across security and network environments to minimise risk and downtime Develop and maintain security policies, operational procedures, technical documentation, and compliance standards Support disaster recovery and business continuity planning, testing, and readiness activities Key Experience & Skills: Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Please apply for further information.

Lead Business Analyst (Finance Technology) Location: Leicester Area (Hybrid) Salary: From 59,418 + Excellent Corporate Benefits Contract: Permanent, Full-time The Opportunity Are you a backend-focused, finance-savvy Business Analyst who thrives on bridging the gap between numbers and engineering? We are a recruiting for a leading multinational retail company , and we are looking for a Lead Business Analyst to join their Finance Technology team . To hit the ground running, they require someone who comes directly from a retail corporate background or possesses highly similar fast-paced consumer sector experience. This isn't a customer-facing or UX/UI role-this is a heavy-duty, backend position where you will sit squarely between their Finance and Software Engineering teams, ensuring their financial ecosystem and payment tracking infrastructure run flawlessly. What You'll Do Translate & Bridge: Turn complex financial processes ( R2R, Accounts Payable, Procurement ) into crisp, technical requirements for software engineers. Own the Agile Process: Lead ceremonies, manage backlogs in Azure DevOps , and write flawless User Stories using standard syntax and GHERKIN criteria. Data & Integrity: Use SQL and Excel to extract data, model alternative solutions, and ensure bulletproof system integrity (security, auditing, and logging). Mentor & Lead: Guide and upskill fellow BAs and Product Owners within the team, fostering a high-performing Agile community of practice. What We Are Looking For Industry Experience: A strong corporate background within a retail company or an identical fast-paced, high-volume consumer environment. Domain Expertise: Deep technical knowledge of backend financial systems, specifically Record to Report (R2R) , Accounts Payable, and payment recording. Technical Chops: Advanced SQL skills for heavy data extraction, modelling, and trend analysis. Methodology: Practical expertise in Agile , backlog management (Azure DevOps preferred), and technical documentation. This is an urgent opportunity where Hiring Manager is looking to schedule interviews asap. If interested then please apply with a copy of your CV or send your CV to khushboo .co .uk Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Data Specialist Location: Hinckley - Hybrid working Salary: 60K - 70K Our client is seeking a proactive and commercially minded Data Specialist to join their growing team. This is a fantastic opportunity to play a key role in shaping the organisation's reporting, analytics, and data infrastructure, helping to drive informed business decisions through accurate, accessible, and insightful data. This role offers a blend of front-end reporting and back-end data management, making it ideal for someone who enjoys developing impactful Power BI dashboards while also managing and enhancing a centralised data warehouse environment. Key Responsibilities Design, build, and maintain Power BI dashboards and reports. Develop and optimise data models and advanced DAX calculations. Extract, transform, and prepare data using SQL. Support and maintain the organisation's data warehouse and reporting environment. Ensure data accuracy, integrity, and performance across reporting solutions. Partner with stakeholders to understand requirements and deliver actionable insights. Present data-driven recommendations to senior leadership teams. About You Proven experience in a Data Analyst, Data Specialist, BI Analyst, or similar role. Strong Power BI, SQL, and DAX skills. Experience working with data warehouses and centralised reporting environments. Excellent analytical and problem-solving abilities. Confident communicating insights to both technical and non-technical stakeholders. Degree qualified in a relevant discipline, or equivalent practical experience. Desirable Microsoft Power BI or SQL certifications. Experience with ETL processes and data integration. Exposure to data warehouse design and optimisation. Please apply asap if interested. GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to th click apply for full job details

Programme Coordinator Transport Analytics & Modelling Manchester (Hybrid) 48k - 60k + Local Government Pension + Flexi Time + Excellent Holiday Allowance A unique organisation responsible for shaping the future of transport across the North of England is looking for a Programme Coordinator to join their Transport Appraisal, Modelling & Economics team. This is an opportunity to work at the centre of major transport investment decisions, coordinating programmes that influence infrastructure planning, economic growth and sustainable transport strategies across the region. Why this role? You'll play a key role in delivering complex analytical and modelling programmes that support transport planning across the North. Working alongside economists, analysts, transport modellers and senior stakeholders, you'll coordinate multiple interdependent projects, ensuring work is delivered on time, within budget and to a high standard. The outputs of these programmes directly support business cases, investment decisions and long-term transport strategies that impact millions of people. This role would suit someone who enjoys bringing together technical specialists, managing competing priorities and ensuring large-scale projects move forward effectively. What you'll be doing Coordinate the delivery of multiple analytical, modelling and appraisal projects Manage project plans, budgets, risks, dependencies and governance activities Work closely with technical teams delivering modelling, data and economic analysis Manage external suppliers and consultancy partners Support procurement and commissioning activities Build strong relationships with local authorities, delivery partners and senior stakeholders Provide programme reporting and performance updates to leadership teams What they're looking for Previous experience coordinating or managing complex programmes or projects Strong stakeholder management and communication skills Experience managing budgets, forecasts, risks and project governance Commercial awareness and exposure to supplier or contract management Ability to work alongside technical teams and understand analytical outputs Strong organisational skills with the ability to manage multiple priorities simultaneously Particularly relevant backgrounds Programme Management Project Management PMO Infrastructure Delivery Transport Planning Engineering Consultancy Data & Analytics Programme Delivery Public Sector Transformation Working Arrangements Hybrid working based in Manchester city centre Flexible working arrangements available Flexi Time Scheme allowing accrual of up to 18 additional days leave per year Benefits Salary between 47,742 and 60,717 28 days annual leave plus bank holidays Local Government Pension Scheme Flexi Time Scheme Salary sacrifice benefits Travel pass scheme Excellent work-life balance Interested? This is an excellent opportunity to join an organisation delivering projects that have a genuine impact on the future of transport, connectivity and economic growth across the North of England. Apply now or contact Stuart Manderson at Cathcart Technology for more information. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

Commercial Finance Large, Complex Org Up to £375 DailyRate 6-9Month Contract 2x Opportunities Hybrid Your new company You will be joining a large, complex, contract-led infrastructure business, operating across major long-term frameworks. The organisation is PE-backed, commercially driven, and continues to invest heavily in its finance and commercial capability as its portfolio grows. Due to internal change and an expanding senior leadership remit, the business is now seeking 2x additional interim commercial finance support to ensure continuity and robustness across key contracts. Your new role As an Interim Commercial Finance Analyst, you will play a pivotal role supporting one of the organisation's largest and most commercially complex contracts. Reporting into the Head of Commercial Finance, you will act as a key link between finance, operations, and commercial teams. This is a highly hands-on role, requiring someone who can hit the ground running, quickly understand contract mechanics, and work comfortably with detailed operational and financial data. Key responsibilities will include: Producing weekly and monthly P&L reporting, using operational and commercial data to drive insight Ownership of forecasting, variance analysis, and rolling reforecasts, ensuring forecast accuracy and transparency Detailed margin analysis, revenue recognition, and contract performance tracking Managing accrued income and WIP, ensuring accurate balance sheet treatment and cashflow forecasting Supporting month-end close with robust commentary and variance explanations Working closely with non-finance stakeholders, including Quantity Surveyors and operational leads, to translate financial performance into operational actions Operating within a manual-process, Excel-heavy environment, identifying risks, trends, and data inconsistencies The role is offered on an interim basis for 6-9 months, with two days per week onsite. What you'll need to succeed To be successful in this role, you will be a commercially minded finance professional with strong contract exposure and the confidence to operate independently. You will ideally bring: Experience in Commercial Finance, Finance Business Partnering, or Contract Finance roles Strong understanding of contract mechanics, revenue recognition, and margin drivers Proven capability across forecasting, P&L ownership, and cashflow Advanced Excel skills, with the ability to manipulate and analyse large, complex datasets Experience working in PE-backed, fast-paced, or operationally complex environments Strong stakeholder engagement skills, particularly with operational and commercial teams Systems exposure to NetSuite or similar ERP systems (highly desirable) What you'll get in return In return, you will receive: A day rate of £300-£375, depending on experience A 6-9 month interim assignment with potential for extension Hybrid working, with two days onsite per week Exposure to high-profile contracts within a commercially sophisticated business The opportunity to work closely with senior finance leadership during a period of transformation What you need to do now If you're interested in this role, please click "apply" and we will revert to the most relevant applications as soon as possible. If this job isn't quite right for you, but you're an accountant looking for a new job in finance, please contact Benjamin Stanton at the Hays Senior Finance team in Manchester.

Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: Acting as a second line support engineer for managed service clients. Logging, managing, and resolving incidents and service requests within agreed service levels. Troubleshooting issues across end-client servers, networks, and cloud platforms. Providing remote and occasional on-site support to clients. Escalating more complex issues to senior engineers where required. Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage). Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes. Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients. Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: Backup technologies (Veeam/Arcserve) VMware ESXi Microsoft Hyper-V HaloPSA Anti-virus technologies (Sophos) Web and E-mail Security (Mimecast) PRTG Monitoring Datto RMM Multi-factor authentication Windows technologies (Server/AD/ADFS/GPO) SAN Technologies (HPE/Seagate/Dell) Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida

JOB TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: 15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK's largest banking groups. You'll build strong relationships with colleagues across the organisation while working closely with a broad range of internal IT teams. Day to day, you'll be: Providing outstanding customer service and support to colleagues across the business. Acting as the first point of contact for IT-related queries via phone and online channels. Taking ownership of incidents and service requests through to resolution. Diagnosing and troubleshooting technical issues in a professional and efficient manner. Supporting colleagues working both remotely and in office environments. Building rapport quickly to gather relevant information and identify solutions. Maintaining accurate records and ensuring a high standard of service delivery. Identifying opportunities to improve customer journeys and service processes. Delivering support with empathy, professionalism, and attention to detail. Why Lloyds Banking Group? Join us and become part of a team that helps keep colleagues connected and productive every day. As well as gaining valuable exposure to a wide range of technologies and support functions, you'll work alongside experienced professionals in a collaborative environment that supports development and career progression. Benefits Hybrid working model with approximately 60% home working and 40% office-based working. Comprehensive training and ongoing support. Exposure to a broad range of IT systems and technologies. Opportunity to develop technical and customer service skills. Career progression opportunities within Lloyds Banking Group. Weekly pay. Online payslips. Dedicated aftercare team. Annual leave allowance. Employee Assistance Programme. Access to Able Futures. Eyecare vouchers. Access to Boost benefits including shopping discounts, attraction tickets, and services. Smart Spending App. Workplace Pension Scheme. What you'll need PreviousIT support experience is essential. Experience supporting users on Windows Operating Systems. Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint. Experience using Microsoft Azure and Active Directory. Knowledge of the Microsoft Managed Device (MMD) environment/platform. Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues. Strong communication and customer service skills. Excellent attention to detail. The ability to build rapport quickly and gather information effectively. A proactive mindset with a focus on continuous improvement. Strong problem-solving and analytical skills. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. That's why we especially welcome applications from under-represented groups. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, apply today. We'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Market Data and Trade Systems Analyst (AVP) Contract Length: 6 Months (Potential extension) Working Pattern: Full Time Location: London (Hybrid) About the Role: Our client, a leading organisation in the financial services industry, is seeking a Market Data and Trade Systems Analyst (AVP) to join their team. This role is pivotal in supporting, administering, and continuously enhancing Market Data Systems (MDS) and Trading Applications across the EMEA region. You will ensure the stability, performance, and security of critical market data platforms and trading systems used by Front Office teams. Key Responsibilities: Market Data & Trading Systems Support: Act as the primary point of contact for support, maintenance, and enhancements across MDS and Trading Applications. Provide end-to-end troubleshooting across infrastructure, platforms, and applications, ensuring high availability of services. System Maintenance & Administration: Monitor, maintain, and develop MDS and trading system infrastructure. Manage server and application upgrades while ensuring compliance with internal policies and regulatory requirements. Incident, Change & Lifecycle Management: Engage in the full software development lifecycle, including testing, release management, and deployment. Maintain detailed incident records and participate in change management processes. Collaboration & Stakeholder Management: Work closely with internal IT teams and coordinate with vendors for system support. Engage with business users to understand requirements and provide effective solutions. Security, Risk & Compliance: Support IT Security, Audit, and Compliance teams with queries and remediation activities. Ensure all systems meet corporate, regulatory, and contractual compliance requirements. Technical Environment & Platforms: Market Data Platforms: LSEG (FXT, FXAll, Eikon/Workspace), Bloomberg (TOMS, RFQ), ICAP/EBS/BrokerTec, and other IDBs. Trade Systems & Applications: Deal Tracker Suite, Internet-based trading platforms (e.g., BARX, CitiVelocity), and algorithmic trading platforms. Infrastructure & Tools: SCCM, Citrix, remote access tools, and troubleshooting for network, firewall, and connectivity issues. Key Skills & Attributes: Strong knowledge of market data platforms and trading systems. Proven troubleshooting capabilities across applications, infrastructure, and networks. Understanding of Front Office priorities and trading environments. Excellent stakeholder management and communication skills. High attention to detail in documentation and compliance. Ability to manage multiple priorities in a complex technical environment. Proactive approach to system improvement and risk management. Working Environment: This is a collaborative role based in London, working with global IT teams, vendors, and Front Office users. You will be involved in both operational support and project delivery, contributing to infrastructure and application rollout projects across EMEA. How to Apply: If you are a proactive Market Data and Trade Systems Analyst with the skills and experience outlined above, we encourage you to apply. Join our client in enhancing their market data and trading capabilities while ensuring compliance and performance excellence. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Associate Principal, Customer Success Major Accounts Who we are GlobalData Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData Healthcare is GlobalData s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role The Associate Principal, Customer Success Majors leads GlobalData Healthcare s most strategic and highest-value client relationships. Sitting at the senior end of the Customer Success career path, the role combines hands-on ownership of a concentrated book of crown-jewel Majors accounts with leadership responsibility for the Majors Customer Success pod setting the standard for how value is delivered, retained, and grown across our largest pharmaceutical, biotech, and life sciences clients. This is a senior, commercially-minded role accountable for protecting and expanding a material share of GlobalData Healthcare s ARR. The Associate Principal is the trusted strategic partner to senior client stakeholders, ensuring GlobalData is positioned as indispensable, billable infrastructure embedded in the client s decision-making not a discretionary subscription. What you ll be doing Strategic Account Leadership Own the most strategic Majors relationships act as the senior point of contact and trusted advisor to C-suite and senior decision-makers across a concentrated portfolio of high-ARR accounts. Build and execute strategic account plans develop multi-year value and growth roadmaps for each named account, mapping stakeholders, use cases, risks, and white-space opportunity. Retention & Commercial Growth Protect and grow ARR own renewal and retention outcomes for the Majors book, driving Value Retention Rate (VRR) and Volume Renewal Rate while partnering with Account Management on upsell and cross-sell. De-risk renewals early identify at-risk accounts through leading indicators (usage, sentiment, LOR), and lead structured re-onboarding and save interventions well ahead of the renewal window. Customer Lifecycle & Value Realisation Drive the full lifecycle Sign Onboard Embed Renew ensuring every Majors account reaches deep, sticky adoption within the first 90 days and sustains it thereafter. Embed measurable value connect GlobalData s intelligence to client workflows and business outcomes, and capture proof of value through Likelihood-to-Renew (LOR) scoring and documented impact. Pod Leadership & Cross-Functional Influence Lead the Majors CS pod coach, mentor, and set quality standards for Senior Customer Success Executives, modelling best-practice account leadership. Partner cross-functionally work closely with Sales, Account Management, Product, and Analyst teams to resolve escalations and channel client needs into the business. Insight, Reporting & Voice of Customer Maintain a single source of truth keep account health, risk, and activity current in Planhat and Salesforce, ensuring accurate forecasting of renewals. Surface intelligence analyse usage and conversation data (e.g. via Gong) to identify churn drivers, expansion signals, and competitive/AI-displacement threats, feeding insight back to leadership. What we re looking for Essential Substantial experience (typically 7+ years) in Customer Success, Account Management, or strategic client management within a B2B data, intelligence, analytics, SaaS, or professional-services environment. A demonstrable track record of owning and growing high-value enterprise relationships and personally carrying retention/renewal accountability. Domain knowledge of the pharmaceutical, biotech, medical device, or wider life sciences sector. Experience managing C-suite and senior stakeholder relationships in complex, multi-stakeholder organisations. Commercial acumen confident discussing value, ROI, and renewal commercials, and partnering with Sales on expansion. Experience coaching or leading other CS / account professionals, formally or informally. Desirable Familiarity with Customer Success tooling (Planhat or similar), Salesforce, and conversation-intelligence platforms (e.g. Gong). Exposure to renewals operations, health-scoring frameworks, or CS transformation / operating-model design. In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

IT Business Analyst Newport (Hybrid) Initial 6 Month Contract OUTSIDE IR35 £450 Per Day Yolk recruitment are currenlty hiring for an IT Business Analyst on an intial 6 month contract with likely extension. This isn't a delivery heavy BA role. It's very much about the front end shaping ideas, defining scope, and helping senior stakeholders make confident, well informed investment decisions. The Role You'll sit right at the start of the project lifecycle, taking early ideas and turning them into clear, structured, investment ready proposals that can actually move forward. Day to day, you'll be: Defining project scope, objectives, and high-level requirements Running workshops and working closely with stakeholders to capture and challenge requirements Partnering with technical architects to shape viable solution options Supporting or leading supplier selection and tender processes where needed Pulling together clear investment papers covering cost, risk, timelines, and benefits Juggling multiple workstreams and helping drive decisions at senior level Projects will vary across areas like regulatory change, finance, customer operations, and core IT/infrastructure transformation. What they're looking for This role suits an experienced Senior Business Analyst who's comfortable operating in a structured, governance-led environment and isn't afraid to get stuck into the detail early on. You'll bring: Strong Senior BA experience across multiple complex projects Confidence running workshops and pulling together clear, usable requirements Experience in regulated or complex environments Comfort working with senior stakeholders and influencing decisions Strong organisation skills with the ability to manage competing priorities independently Desirable experience It would be great if you also bring some of the following: Early-stage project definition or discovery work Procurement, tendering, or supplier engagement Business case or investment paper writing Infrastructure or IT transformation (rather than purely software delivery) Experience in utilities or other heavily regulated industries BCS Diploma or equivalent

ServiceNow Platform Developer Synergize Consulting is supporting a major government programme and is seeking several experienced ServiceNow Platform Developers to join a high-performing team delivering secure, mission-critical digital services. This is an opportunity to work on projects that genuinely matter, supporting the delivery of technology solutions that underpin national security and defence operations. You'll play a key role in developing and enhancing ServiceNow capabilities within a highly secure environment, helping to drive automation, operational excellence, and digital transformation across complex enterprise platforms. The Opportunity As a ServiceNow Platform Developer, you will be responsible for designing, developing, configuring, and maintaining ServiceNow solutions across a secure enterprise environment. A key focus of the role will be supporting and enhancing IT Operations Management (ITOM) capabilities, helping to improve service visibility, operational resilience, and automation across critical defence systems. Working alongside architects, business analysts, infrastructure teams, and stakeholders, you will have the opportunity to influence platform strategy and contribute to the delivery of innovative solutions using the latest ServiceNow technologies. Key Responsibilities Design, develop, and configure ServiceNow applications and platform capabilities Build and enhance workflows, integrations, forms, portals, and automation solutions Support and develop ServiceNow ITOM capabilities, including Discovery, Service Mapping, Event Management, and CMDB Collaborate with business and technical stakeholders to gather and refine requirements Support platform upgrades, enhancements, and continuous improvement initiatives Troubleshoot and resolve technical issues across the platform Ensure solutions align with security, governance, and development best practices Produce and maintain technical documentation Skills & Experience Proven experience developing and configuring ServiceNow solutions Strong understanding of ServiceNow platform architecture and development best practices Experience with JavaScript, integrations, workflows, and platform customisation Strong knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) Experience with Discovery, Service Mapping, Event Management, and CMDB Experience working within Agile delivery environments Strong communication and stakeholder engagement skills Ability to operate effectively within secure and regulated environments Desirable ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow ITOM Implementation Specialist certification Experience supporting government, defence, or secure public sector programmes Knowledge of ITIL best practices Experience with Service Portal, Integration Hub, Flow Designer, and automation tooling Security Requirements Due to the nature of this programme: Candidates must hold current SC Clearance or be eligible to obtain SC Clearance Applicants must be Sole UK Nationals Successful candidates will be required to satisfy all government security vetting requirements What's on Offer? ? Opportunity to work on high-profile government and defence programmes ? Exposure to large-scale ServiceNow and ITOM environments ? Hybrid working model with flexibility built around delivery ? Long-term project stability and career-enhancing experience ? Collaborative and technically skilled delivery teams ? The chance to contribute to projects that have a real impact on national capability Location Hybrid working with occasional travel to secure customer sites across South West England. If you're passionate about ServiceNow, automation, ITSM, ITOM, and delivering technology solutions within highly secure environments, we'd love to hear from you.

Head of PMO London - Hybrid Working Up to £100k PA We are supporting a growing organisation undergoing significant technology and business transformation who are looking for an experienced Head of IT PMO to establish, lead and continuously develop their enterprise IT Project Management Office.Reporting into senior leadership, you will be responsible for driving governance, portfolio oversight, delivery assurance, financial control and reporting across a diverse portfolio of IT programmes and projects. This includes digital transformation, cyber security, enterprise applications, infrastructure modernisation, AI adoption, automation initiatives, M&A integration and wider operational improvement programmes.This is a strategic leadership role requiring a strong blend of PMO leadership, programme governance, stakeholder management, financial oversight and organisational change experience.Responsibilities: Establish and lead the IT PMO function, including governance frameworks, standards, methodologies and controls Develop and maintain project delivery standards, reporting structures, RAID management processes and stage-gate governance Oversee the end-to-end delivery of a complex IT portfolio including infrastructure, cyber security, enterprise applications, digital transformation and M&A initiatives Manage portfolio roadmaps, project prioritisation and resource allocation across multiple programmes and projects Provide delivery assurance, identifying risks and intervening where projects require support or escalation Produce executive and board-level reporting covering project status, budgets, risks, resource utilisation and strategic outcomes Manage project financials including forecasting, budget control, investment reporting and benefits realisation Lead resource planning and capacity management across PMO, project and business analysis teams Establish robust controls for risk, issue, dependency and change management Ensure compliance with governance, cyber security, audit and regulatory requirements Drive continuous improvement across project delivery performance, PMO maturity and governance effectiveness Act as the key interface between IT, business leadership, suppliers and transformation partners Lead and develop a PMO team comprising Programme Managers, Project Managers, Business Analysts and PMO support resources Requirements: Significant experience leading an enterprise PMO or large-scale IT portfolio management function Proven track record delivering complex IT transformation programmes within a multi-site enterprise environment Strong knowledge of project, programme and portfolio governance frameworks Experience managing enterprise-wide portfolios across infrastructure, applications, cyber security and business transformation initiatives Strong financial management, budget control and investment reporting experience Excellent stakeholder management and executive communication skills Experience managing third-party suppliers, delivery partners and outsourced services Strong leadership, people management and team development capability Experience establishing PMO standards, governance frameworks and reporting structures Excellent planning, analytical and organisational skills Desirable: Experience within construction, engineering, infrastructure or private equity-backed organisations Experience supporting M&A integration programmes Knowledge of AI governance, automation and digital transformation initiatives Experience with ServiceNow PPM, Microsoft Project, Jira or similar portfolio management tools Experience operating within ISO 27001 or governance-driven environments Agile, ITIL, MSP, PRINCE2, PMP or change management qualifications This is an excellent opportunity to shape and lead a centralised IT PMO function, driving governance, delivery excellence and strategic transformation across a broad and complex technology portfolio while building PMO maturity and supporting significant business change.

Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details

DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing

Security Assurance Manager Up to 55,000 per annum 2x per month on site - Portsmouth We have a brilliant opportunity to join an industry-leading utility company based in the Southeast. They are going through a period of growth, undergoing multiple digital, and tech transformations. As a UK Critical National Infrastructure provider, Information Security is an integral part of their business operation, so this role is critical to the business. We are looking for an Information Security Assurance Manager who will 'fly the flag' for Information Security, providing assurance to the leadership team regarding the design and operating effectiveness of IT security controls within future IT projects and implementation. You will be responsible for reviewing and identifying security control gaps in design documents, providing recommendations for amendments and mitigation. We are looking for: Strong experience of performing threat modelling exercises Experience of reviewing high/low level architecture definition documents for compliance against security policies and standards Knowledge of technology risk and controls including relevant tools and techniques Good understanding and practical experience of Cyber Security Frameworks including NCSC CAF, NIST and ISO 27001 Must have at least 2 years' cyber security experience. Excellent communication skills with the ability to deal with conflicting priorities. In turn, we can offer you: The opportunity to work in a highly skilled team, with exposure to OT technologies. Salary sacrifice pension scheme. 25 days holiday + Bank Holidays. You will need to be eligible for SC Clearance/have an active SC Clearance to be considered for this role. There couldn't be a more exciting time to join this organisation while they take huge steps to decarbonise their network and modernise and innovate like never before. If this sounds of interest, please apply today.

DV Cleared Infrastructure Tester - 6 months+ extensions, 500- 600pd DOE - Full time on site (Hampshire) Looking for a High Level clearance/ DV Cleared Tester with good knowledge of Windows and Linux operating systems, together with the experience of working within a multi-disciplined engineering team. You will leverage your knowledge of integration frameworks to support the continuous integration, deployment, and testing of new features across complex environments. Hands on experience in infrastructure engineering, including the testing, deployment, and maintenance of robust, scalable systems. Direct experience testing and integrating any of the following: Identity and access management (IDAM) systems including role based access control (RBAC) Public key infrastructure (PKI) Server monitoring, audit and patch deployment Key Duties and Responsibilities Running manual tests using the project approved tools. Interpretation of test results and preliminary investigation of failures. Raising defects and monitoring them through to resolution. Develop scripts for sub-systems integration testing (end to end test). Good knowledge of IT infrastructure, including Servers, networks, and virtualisation technologies. Good understanding of network protocols, and experience with both Linux and Windows operating systems. Required Competencies Experience of Testing. Experience of Integration and testing of sub-systems. Experience designing and producing manual Tests. Experience of Test Management Tools Linux Desired Competencies Experience of SAFe and agile ways of working Good Problem investigation and analysis skills ISTQB Foundation Certification This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices This temporary contract is the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance List of national security vetting clearance levels with guidance on who requires clearance and what checks are completed. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

IT Analyst Garelochhead, Helensburgh Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function? What's in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 users What will you be doing? Providing day-to-day support for the organisation's IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT environment Ensuring IT policies and change management processes are followed Where you'll be doing it You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. What you'll need Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.