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Supported Housing Manager Location: Folkestone, Kent Salary: 30,000 per annum Contract: Full-time, Permanent Hours: 37.5 hours per week on a rota basis, including evenings, weekends, and Bank Holidays About the Role An exciting opportunity has arisen for an experienced and compassionate Supported Housing Manager to lead the day-to-day operations of a 16-bed emergency and supported housing service in Folkestone. This is a rewarding role for a motivated individual who is passionate about supporting vulnerable people and helping to tackle homelessness. You will be responsible for ensuring the service is safe, compliant, well-maintained, and provides a supportive environment where residents can achieve positive outcomes. Working closely with homelessness support colleagues and external partners, you will oversee housing management, property maintenance, compliance, staff supervision, and resident welfare. Key Responsibilities Manage the daily operation of a supported housing service, ensuring compliance with all relevant regulations and safety requirements. Coordinate repairs, maintenance programmes, and contractor relationships. Develop, implement, and maintain housing policies, procedures, and operational systems. Oversee resident admissions, departures, licence agreements, renewals, and void management. Work collaboratively with support teams to assess referrals and manage resident placements. Address breaches of occupancy agreements and manage eviction processes where necessary. Collect rent, deposits, and process housing-related financial transactions. Handle resident correspondence and postal management. Respond to complaints, enforce house rules, and maintain positive community relations. Conduct property inspections and oversee cleaning, laundry, and housekeeping standards. Manage building maintenance and capital improvement budgets. Maintain accurate records, prepare reports, and ensure housing management systems are up to date. Support the recruitment, supervision, and rota management of concierge and cleaning staff. Attend meetings, training sessions, and partnership forums as required. About You To be successful in this role, you will have: Essential Experience and Knowledge Previous experience in a Housing Officer, Supported Housing Manager, or similar housing management role. Knowledge of supported housing legislation, regulations, and best practice. Experience in property and facilities management. Proven project management experience, including setting targets and monitoring outcomes. Experience developing and maintaining effective administration, monitoring, and reporting systems. Strong IT skills, including Microsoft Office applications and housing or CRM databases. Experience supervising or managing staff. Skills and Personal Qualities Excellent organisational and multitasking abilities. Strong written and verbal communication skills. Ability to build positive relationships with residents, colleagues, contractors, and external agencies. Self-motivated with the ability to work independently and use initiative. Flexible, proactive, and collaborative approach to work. Empathy and understanding of the challenges faced by vulnerable, disadvantaged, and socially excluded individuals. Commitment to delivering high-quality housing services and positive resident outcomes. Desirable Understanding of homelessness services and the challenges associated with long-term homelessness. Basic maintenance or handyperson skills. Experience using housing management or case management systems. Additional Information The successful candidate will be required to undertake an enhanced DBS check with satisfactory results. This role offers the opportunity to make a genuine difference to the lives of people experiencing homelessness while helping to shape and develop a high-quality supported housing service.

Relief Female Concierge - Whitworth House, Cambridge £12.83 per hour Relief hours to cover absence, training and holiday Ref: WH023 Posts restricted to females only. Schedule 9 (part 1) of the Equality Act 2010 applies Whitworth House in Cambridge provides temporary supported housing for young women who are homeless or at risk of homelessness. Join Our Compassionate Team! Are you passionate about making a difference in people's lives? Do you have a caring nature and a desire to support others when they need it most? If so, we'd love to hear from you! About you As part of the role, you will Be responsible for ensuring that during the night our customers feel safe and supported. Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement. Undertake building health and safety checks throughout the night with some minimal cleaning and housework. Spend time getting to know our customers and be a contact for them should they want reassurance during the night. Manage any visitors that may come to the service and dealing with any behaviours that break the house rules. Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service. Our ideal candidate will have: Proven relevant work experience within this field or security/concierge work. Previous experience of working in a customer-facing environment, dealing with difficult and complex situations. Previous experience of working alongside vulnerable customers is desirable. Experience working within a team and independently. Person Specification: GCSE Maths and English (Grade 9-4 / A-C or equivalent) Interview Date: To be confirmed Before applying Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing.