Senior Claims Handler - Bradford - Up to 40,000 Join a leading insurance firm near Leeds and take ownership of a diverse commercial claims portfolio - with the autonomy, support and flexibility to do your best work. This is a role for an experienced claims professional who's ready to step up and make an impact. You'll handle a broad range of commercial claims across Motor/Fleet, Property and Liability, working within a supportive team that values expertise and takes professional development seriously. Salary: Up to 40,000 Location: Bradford Working pattern: Hybrid What you'll be doing Managing commercial claims from initial notification through to settlement Providing professional advice and maintaining high service standards throughout Negotiating effectively with clients, insurers and relevant third parties to achieve the best outcomes Authorising claim payments within delegated authority Maintaining accurate records and a robust diary system Contributing to management information on claims trends and issues What they're looking for Minimum 5 years' experience handling a diverse range of insurance claims Strong communication and negotiation skills Comfortable working with IT systems - particularly Excel Well organised, able to manage competing priorities and work to deadlines Brokerage background preferred Familiarity with scheme claims, binder procedures, PI, D&O or Cyber claims a bonus Acturis knowledge beneficial Why this role? Broad and varied commercial claims portfolio across multiple classes Genuine autonomy - including delegated authority for claim payments A supportive team environment within a well-established, respected firm Clear career advancement opportunities Hybrid working with real flexibility Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Jun 15, 2026
Full time
Senior Claims Handler - Bradford - Up to 40,000 Join a leading insurance firm near Leeds and take ownership of a diverse commercial claims portfolio - with the autonomy, support and flexibility to do your best work. This is a role for an experienced claims professional who's ready to step up and make an impact. You'll handle a broad range of commercial claims across Motor/Fleet, Property and Liability, working within a supportive team that values expertise and takes professional development seriously. Salary: Up to 40,000 Location: Bradford Working pattern: Hybrid What you'll be doing Managing commercial claims from initial notification through to settlement Providing professional advice and maintaining high service standards throughout Negotiating effectively with clients, insurers and relevant third parties to achieve the best outcomes Authorising claim payments within delegated authority Maintaining accurate records and a robust diary system Contributing to management information on claims trends and issues What they're looking for Minimum 5 years' experience handling a diverse range of insurance claims Strong communication and negotiation skills Comfortable working with IT systems - particularly Excel Well organised, able to manage competing priorities and work to deadlines Brokerage background preferred Familiarity with scheme claims, binder procedures, PI, D&O or Cyber claims a bonus Acturis knowledge beneficial Why this role? Broad and varied commercial claims portfolio across multiple classes Genuine autonomy - including delegated authority for claim payments A supportive team environment within a well-established, respected firm Clear career advancement opportunities Hybrid working with real flexibility Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Customer Service Advisor Dunstable (Office Based)Monday to Friday, 9:00am - 5:00pm (30-minute break)£13.23 per hourTemporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jun 15, 2026
Seasonal
Customer Service Advisor Dunstable (Office Based)Monday to Friday, 9:00am - 5:00pm (30-minute break)£13.23 per hourTemporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Motor Claims Handler Dunstable (Office Based) Monday to Friday, 9:00am - 5:00pm (30-minute break) 13.23 per hour Temporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jun 15, 2026
Seasonal
Motor Claims Handler Dunstable (Office Based) Monday to Friday, 9:00am - 5:00pm (30-minute break) 13.23 per hour Temporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Claims Handler - Salary - £26,700 This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You'll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively. Working within the Green Flag Rescue team, you'll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You'll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records. A bit about the job Supporting customers during emergency breakdown situations with empathy and reassurance Handling inbound calls and providing clear guidance during stressful circumstances Assessing policy cover and applying terms accurately to determine rescue and recovery solutions Arranging and coordinating rescue and recovery services with agents and suppliers Managing claims end to end, taking ownership through to resolution Liaising with internal teams and external partners to ensure seamless service delivery Maintaining accurate, compliant records and identifying and supporting vulnerable customers Skills and experience we're looking for: Strong customer service and communication skills with a customer-first mindset and problem solving abilities Empathy, resilience and attention to detail The ability to stay calm and make sound decisions under pressure Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desirable Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Glasgow office and may last up to a minimum of 12 weeks. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Viktoria at .
Jun 15, 2026
Full time
Claims Handler - Salary - £26,700 This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You'll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively. Working within the Green Flag Rescue team, you'll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You'll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records. A bit about the job Supporting customers during emergency breakdown situations with empathy and reassurance Handling inbound calls and providing clear guidance during stressful circumstances Assessing policy cover and applying terms accurately to determine rescue and recovery solutions Arranging and coordinating rescue and recovery services with agents and suppliers Managing claims end to end, taking ownership through to resolution Liaising with internal teams and external partners to ensure seamless service delivery Maintaining accurate, compliant records and identifying and supporting vulnerable customers Skills and experience we're looking for: Strong customer service and communication skills with a customer-first mindset and problem solving abilities Empathy, resilience and attention to detail The ability to stay calm and make sound decisions under pressure Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desirable Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Glasgow office and may last up to a minimum of 12 weeks. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Viktoria at .
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its third-party claims team and looking for a Third Party Claims Handler to manage third-party vehicle and property damage claims. This role suits someone with some motor claims experience who is ready to develop into third-party and credit hire work, with full support, fully funded CII qualifications and coaching from a dedicated in-house trainer. What you'll be doing: - Handle third-party vehicle and property damage claims, including investigation, negotiation and resolution. - Investigate liability, working with other departments to determine fault. - Begin working with credit hire claims - validating, negotiating and challenging hire charges, with support. - Liaise professionally with solicitors, insurers and accident management companies. - Recognise and escalate potentially fraudulent activity. - Prioritise your caseload while supporting wider team duties. What you'll need: - Some motor claims experience and an appetite to develop in third-party/credit hire claims. - Strong communication, active-listening and relationship-building skills. - Excellent attention to detail and confidence using multiple systems. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Willing to work towards the CII Certificate, fully funded and supported. What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.
Jun 14, 2026
Full time
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its third-party claims team and looking for a Third Party Claims Handler to manage third-party vehicle and property damage claims. This role suits someone with some motor claims experience who is ready to develop into third-party and credit hire work, with full support, fully funded CII qualifications and coaching from a dedicated in-house trainer. What you'll be doing: - Handle third-party vehicle and property damage claims, including investigation, negotiation and resolution. - Investigate liability, working with other departments to determine fault. - Begin working with credit hire claims - validating, negotiating and challenging hire charges, with support. - Liaise professionally with solicitors, insurers and accident management companies. - Recognise and escalate potentially fraudulent activity. - Prioritise your caseload while supporting wider team duties. What you'll need: - Some motor claims experience and an appetite to develop in third-party/credit hire claims. - Strong communication, active-listening and relationship-building skills. - Excellent attention to detail and confidence using multiple systems. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Willing to work towards the CII Certificate, fully funded and supported. What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Third Party Claims Handler to manage complex third-party vehicle and property damage claims, including high-value files and liability disputes. If you have a strong background in third-party or credit hire claims and want to take the next step with a forward-thinking, supportive company, we'd love to hear from you. What you'll be doing: - Manage all aspects of third-party vehicle and property damage claims, including investigation, negotiation and resolution. - Handle complex and high-value files, including those with liability disputes. - Assess and manage credit hire claims - validation, negotiation and challenging excessive hire charges. - Lead liability investigations, working across departments and with external parties. - Liaise confidently with solicitors, insurers and accident management companies. - Identify and escalate potential fraud, and support the wider team with technical guidance. What you'll need: - A minimum of 2 years' motor/third-party claims experience (required for the upper end of the salary range). - Strong credit hire and liability-investigation knowledge. - Excellent negotiation, communication and relationship-building skills. - High attention to detail and a confident systems user. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Holds, or is working towards, the CII Certificate (fully funded). What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.
Jun 14, 2026
Full time
A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Third Party Claims Handler to manage complex third-party vehicle and property damage claims, including high-value files and liability disputes. If you have a strong background in third-party or credit hire claims and want to take the next step with a forward-thinking, supportive company, we'd love to hear from you. What you'll be doing: - Manage all aspects of third-party vehicle and property damage claims, including investigation, negotiation and resolution. - Handle complex and high-value files, including those with liability disputes. - Assess and manage credit hire claims - validation, negotiation and challenging excessive hire charges. - Lead liability investigations, working across departments and with external parties. - Liaise confidently with solicitors, insurers and accident management companies. - Identify and escalate potential fraud, and support the wider team with technical guidance. What you'll need: - A minimum of 2 years' motor/third-party claims experience (required for the upper end of the salary range). - Strong credit hire and liability-investigation knowledge. - Excellent negotiation, communication and relationship-building skills. - High attention to detail and a confident systems user. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Holds, or is working towards, the CII Certificate (fully funded). What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.
Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move
Jun 13, 2026
Full time
Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move
Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows using AI Define claims handling standards across auto, property, liability, travel, renters, and other products Own governance for complex, high-risk, litigated, or precedent-setting claims Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers Raise the technical bar across the organization Create coaching systems, calibration frameworks, and technical training Act as the senior claims expert in customer and partner meetings Support launches, audits, escalations, and strategic insurer discussions Person Specification: 6+ years of claims experience Deep technical claims expertise across auto, property, and liability Experience working in a startup or a scale up is advantageous Previously managed Team Leads and Claims Managers Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes This is a full time Permanent position offering an annual salary of up to 150,000 + 15% + Equity as well as very attractive company benefits. Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Jun 13, 2026
Full time
Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows using AI Define claims handling standards across auto, property, liability, travel, renters, and other products Own governance for complex, high-risk, litigated, or precedent-setting claims Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers Raise the technical bar across the organization Create coaching systems, calibration frameworks, and technical training Act as the senior claims expert in customer and partner meetings Support launches, audits, escalations, and strategic insurer discussions Person Specification: 6+ years of claims experience Deep technical claims expertise across auto, property, and liability Experience working in a startup or a scale up is advantageous Previously managed Team Leads and Claims Managers Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes This is a full time Permanent position offering an annual salary of up to 150,000 + 15% + Equity as well as very attractive company benefits. Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Claims Administrator - Join a Busy, Growing Team! Bromsgrove Full-Time Monday - Friday, 8am-5pm 26,436 per year Are you an organised, people-focused administrator who thrives in a fast-paced environment? Looking for a role where you can make a real impact while developing your skills? We're recruiting on behalf of a well-established and growing business within the insurance projects space, who are looking for a Claims Administrator to join their busy and friendly team. About the Role: This is a fantastic opportunity to join a close-knit team where you'll be at the heart of the claims process. You'll be the first point of contact for customers, helping to manage new claims from the outset and ensuring everything runs smoothly behind the scenes. If you enjoy keeping things organised, working with people, and being part of a team that supports each other - this could be a great fit. What You'll Be Doing: Handling incoming calls and emails, supporting customers with professionalism and empathy Logging new insurance claims accurately onto internal systems Keeping records, files, and claim updates organised and up to date Supporting senior claims handlers with day-to-day admin tasks Chasing outstanding information and documentation Escalating or directing more complex queries where needed What We're Looking For: Previous experience in administration, customer service, or a call-handling role Strong attention to detail and confidence working with data and systems Excellent communication skills and a professional telephone manner Ability to manage a busy workload and prioritise effectively A proactive, "can-do" attitude with a willingness to learn Confident and comfortable speaking on the phone (the team can handle up to 50 calls a day once fully trained) Organised, reliable, and able to take ownership of their work Resilient under pressure with a positive attitude A strong team player who's happy to get involved What's in it for You? Friendly, down-to-earth, and supportive team Genuine opportunity to develop and grow within the business Full training provided 28 days annual leave (inc. bank holidays) Free onsite parking If you're looking for a role where you can build your career within a growing business and be part of a supportive team, then APPLY NOW we would love to hear from you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Full time
Claims Administrator - Join a Busy, Growing Team! Bromsgrove Full-Time Monday - Friday, 8am-5pm 26,436 per year Are you an organised, people-focused administrator who thrives in a fast-paced environment? Looking for a role where you can make a real impact while developing your skills? We're recruiting on behalf of a well-established and growing business within the insurance projects space, who are looking for a Claims Administrator to join their busy and friendly team. About the Role: This is a fantastic opportunity to join a close-knit team where you'll be at the heart of the claims process. You'll be the first point of contact for customers, helping to manage new claims from the outset and ensuring everything runs smoothly behind the scenes. If you enjoy keeping things organised, working with people, and being part of a team that supports each other - this could be a great fit. What You'll Be Doing: Handling incoming calls and emails, supporting customers with professionalism and empathy Logging new insurance claims accurately onto internal systems Keeping records, files, and claim updates organised and up to date Supporting senior claims handlers with day-to-day admin tasks Chasing outstanding information and documentation Escalating or directing more complex queries where needed What We're Looking For: Previous experience in administration, customer service, or a call-handling role Strong attention to detail and confidence working with data and systems Excellent communication skills and a professional telephone manner Ability to manage a busy workload and prioritise effectively A proactive, "can-do" attitude with a willingness to learn Confident and comfortable speaking on the phone (the team can handle up to 50 calls a day once fully trained) Organised, reliable, and able to take ownership of their work Resilient under pressure with a positive attitude A strong team player who's happy to get involved What's in it for You? Friendly, down-to-earth, and supportive team Genuine opportunity to develop and grow within the business Full training provided 28 days annual leave (inc. bank holidays) Free onsite parking If you're looking for a role where you can build your career within a growing business and be part of a supportive team, then APPLY NOW we would love to hear from you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Claims Handler Location: Guildford Full-time, Mon - Fri, 9am - 5pm (1 hr lunch) Hybrid working - WFH on Mon & Fri Salary: 24,000 - 26,000 per annum ABOUT THE COMPANY My client goes beyond providing exceptional Insurance and litigation funding. They are committed to true partnerships, delivering meaningful results that matter. Their passionate team believes in access to justice, always prioritising our clients and relentlessly seeking better ways to serve them. Joining their team means becoming part of a forward-thinking company that values innovation and collaboration. They cherish long-term relationships-both with their clients and their staff-fostering a supportive and ethical workplace. If you're looking for a career where you can progress and truly make a difference, alongside people who genuinely care, you'll thrive in their environment! ABOUT THE ROLE As a Claims Handler, you will be the first point of contact for clients making claims on our policies. Your role is pivotal in ensuring clients receive the support they need during challenging times. Here's what you can expect: Key Responsibilities: Handle incoming claims with professionalism and empathy, guiding clients through the process. Manage insurance administration tasks effectively, ensuring accurate and timely processing of claims. Utilise Microsoft Word, Outlook, and Excel for documentation and correspondence. Maintain meticulous attention to detail in all aspects of claims handling. Foster strong relationships with clients, ensuring a customer-focused experience. Apply sound judgment based on knowledge of insurance principles and regulatory frameworks. Demonstrate exceptional organisational and time management skills to meet deadlines. Collaborate with team members and other departments to resolve claims efficiently. WHO YOU ARE We're looking for someone who embodies the following skills and qualities: Proven experience in claims handling or insurance administration. Excellent communication skills, both verbal and written. A customer-focused mindset with a passion for helping others. Strong relationship management abilities to build rapport with clients. High levels of organisation and time management to handle multiple claims effectively. Keen attention to detail and ability to exercise sound judgment. Familiarity with insurance principles and regulatory frameworks. WHAT WE OFFER Competitive annual salary between 24,000 and 26,000. A dynamic and supportive work environment. Opportunities for career progression and professional development. Hybrid working model to support work-life balance. A vibrant company culture that values your input and innovation. If you are excited about making a difference and want to be part of a team that values integrity and collaboration, I want to hear from you! Apply today and take the first step towards a rewarding career as a Claims Handler. Join us in making a difference! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Full time
Job Title: Claims Handler Location: Guildford Full-time, Mon - Fri, 9am - 5pm (1 hr lunch) Hybrid working - WFH on Mon & Fri Salary: 24,000 - 26,000 per annum ABOUT THE COMPANY My client goes beyond providing exceptional Insurance and litigation funding. They are committed to true partnerships, delivering meaningful results that matter. Their passionate team believes in access to justice, always prioritising our clients and relentlessly seeking better ways to serve them. Joining their team means becoming part of a forward-thinking company that values innovation and collaboration. They cherish long-term relationships-both with their clients and their staff-fostering a supportive and ethical workplace. If you're looking for a career where you can progress and truly make a difference, alongside people who genuinely care, you'll thrive in their environment! ABOUT THE ROLE As a Claims Handler, you will be the first point of contact for clients making claims on our policies. Your role is pivotal in ensuring clients receive the support they need during challenging times. Here's what you can expect: Key Responsibilities: Handle incoming claims with professionalism and empathy, guiding clients through the process. Manage insurance administration tasks effectively, ensuring accurate and timely processing of claims. Utilise Microsoft Word, Outlook, and Excel for documentation and correspondence. Maintain meticulous attention to detail in all aspects of claims handling. Foster strong relationships with clients, ensuring a customer-focused experience. Apply sound judgment based on knowledge of insurance principles and regulatory frameworks. Demonstrate exceptional organisational and time management skills to meet deadlines. Collaborate with team members and other departments to resolve claims efficiently. WHO YOU ARE We're looking for someone who embodies the following skills and qualities: Proven experience in claims handling or insurance administration. Excellent communication skills, both verbal and written. A customer-focused mindset with a passion for helping others. Strong relationship management abilities to build rapport with clients. High levels of organisation and time management to handle multiple claims effectively. Keen attention to detail and ability to exercise sound judgment. Familiarity with insurance principles and regulatory frameworks. WHAT WE OFFER Competitive annual salary between 24,000 and 26,000. A dynamic and supportive work environment. Opportunities for career progression and professional development. Hybrid working model to support work-life balance. A vibrant company culture that values your input and innovation. If you are excited about making a difference and want to be part of a team that values integrity and collaboration, I want to hear from you! Apply today and take the first step towards a rewarding career as a Claims Handler. Join us in making a difference! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Do you enjoy making sense of complex claims information and working with partners to get things right? This role suits someone with commercial claims experience who wants to build experience in reinsurance claims and make a real difference in UK Commercial Lines (Global Corporate Speciality). A bit about the job This role exists to ensure reinsurance claims within hybrid MGA fronting arrangements ar click apply for full job details
Jun 13, 2026
Full time
Do you enjoy making sense of complex claims information and working with partners to get things right? This role suits someone with commercial claims experience who wants to build experience in reinsurance claims and make a real difference in UK Commercial Lines (Global Corporate Speciality). A bit about the job This role exists to ensure reinsurance claims within hybrid MGA fronting arrangements ar click apply for full job details
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details
Jun 12, 2026
Full time
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Jun 12, 2026
Full time
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Jun 12, 2026
Full time
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Jun 12, 2026
Full time
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 12, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
RTA & Personal Injury Case Handler Location: Leeds City Centre Contract Type: Full-time, Permanent Salary: Competitive and dependent on experience We are working with a well-established law firm in Leeds that is looking to recruit an experienced RTA & Personal Injury Case Handler to join its growing team. This is an excellent opportunity for someone with claimant personal injury experience to join a supportive and collaborative environment offering flexible working and genuine work-life balance. The Opportunity The successful candidate will manage their own caseload of RTA and personal injury matters, handling claims from initial instruction through to settlement. The role will involve progressing both Small Claims Track and Fast Track files while maintaining excellent levels of client service throughout the process. Key responsibilities will include: Managing a caseload of litigated and non-litigated RTA and personal injury claims Progressing files proactively and ensuring matters move efficiently Liaising with clients, insurers and third parties Drafting legal documents, witness statements and court documentation where required Preparing and issuing proceedings when settlement cannot be achieved pre-litigation Ensuring compliance with court deadlines, procedural rules and internal service standards Assisting senior fee earners and solicitors on more complex matters where required Supporting wider business development and marketing initiatives where appropriate About You Applications are welcomed from candidates with previous experience handling claimant RTA and personal injury files within a legal environment. The ideal candidate will have: Experience managing OIC and Fast Track RTA claims Good working knowledge of the OIC process, MOJ Portal and Civil Procedure Rules Strong client care and communication skills The ability to manage a busy caseload independently A professional and organised approach to work Strong attention to detail and the ability to work effectively under pressure A target-driven mindset with the ability to meet deadlines and performance expectations Benefits The firm offers a competitive benefits package including: Performance-related bonus scheme Generous annual leave entitlement with additional long-service benefits Flexible and agile working arrangements Employee Assistance Programme Life assurance Travel loan scheme Regular team and social events Supportive and inclusive working culture with strong work-life balance Applications from candidates seeking flexible or alternative working arrangements may also be considered.
Jun 12, 2026
Full time
RTA & Personal Injury Case Handler Location: Leeds City Centre Contract Type: Full-time, Permanent Salary: Competitive and dependent on experience We are working with a well-established law firm in Leeds that is looking to recruit an experienced RTA & Personal Injury Case Handler to join its growing team. This is an excellent opportunity for someone with claimant personal injury experience to join a supportive and collaborative environment offering flexible working and genuine work-life balance. The Opportunity The successful candidate will manage their own caseload of RTA and personal injury matters, handling claims from initial instruction through to settlement. The role will involve progressing both Small Claims Track and Fast Track files while maintaining excellent levels of client service throughout the process. Key responsibilities will include: Managing a caseload of litigated and non-litigated RTA and personal injury claims Progressing files proactively and ensuring matters move efficiently Liaising with clients, insurers and third parties Drafting legal documents, witness statements and court documentation where required Preparing and issuing proceedings when settlement cannot be achieved pre-litigation Ensuring compliance with court deadlines, procedural rules and internal service standards Assisting senior fee earners and solicitors on more complex matters where required Supporting wider business development and marketing initiatives where appropriate About You Applications are welcomed from candidates with previous experience handling claimant RTA and personal injury files within a legal environment. The ideal candidate will have: Experience managing OIC and Fast Track RTA claims Good working knowledge of the OIC process, MOJ Portal and Civil Procedure Rules Strong client care and communication skills The ability to manage a busy caseload independently A professional and organised approach to work Strong attention to detail and the ability to work effectively under pressure A target-driven mindset with the ability to meet deadlines and performance expectations Benefits The firm offers a competitive benefits package including: Performance-related bonus scheme Generous annual leave entitlement with additional long-service benefits Flexible and agile working arrangements Employee Assistance Programme Life assurance Travel loan scheme Regular team and social events Supportive and inclusive working culture with strong work-life balance Applications from candidates seeking flexible or alternative working arrangements may also be considered.
To manage and progress own caseload of both Pre-Litigated & Litigated Disease files. Key Responsibilities Reviewing documents and preparing reports Reviewing evidence Conducting investigations/obtaining witness statements. Dealing with routine correspondence. Completing and updating MI. Providing initial reports and further reports/advice to clients. Liaising directly with the Claims Handlers and Managers. Complying with Client's instructions. Assisting team in achieving goals and objectives . Achieve a chargeable target Billing Appropriate delegation to paralegals Adhere to the Keoghs Values 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is St Paul's Square, Liverpool. Skills, Knowledge & Expertise Technically proficient in dealing with Disease cases and/or having a willingness to learn quickly in a technically challenging environment. Experience in handling own caseload. Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Effective negotiator Ability to use own initiative. Flexibility in relation to tasks undertaken. Good listening and verbal communication skills. Ability to maintain concentration and pay attention to detail. Ability to self-organise and self-prioritise. Ability to work under pressure and to target. An enthusiastic and hardworking individual Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are dynamic We are innovative We succeed together Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jun 12, 2026
Full time
To manage and progress own caseload of both Pre-Litigated & Litigated Disease files. Key Responsibilities Reviewing documents and preparing reports Reviewing evidence Conducting investigations/obtaining witness statements. Dealing with routine correspondence. Completing and updating MI. Providing initial reports and further reports/advice to clients. Liaising directly with the Claims Handlers and Managers. Complying with Client's instructions. Assisting team in achieving goals and objectives . Achieve a chargeable target Billing Appropriate delegation to paralegals Adhere to the Keoghs Values 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is St Paul's Square, Liverpool. Skills, Knowledge & Expertise Technically proficient in dealing with Disease cases and/or having a willingness to learn quickly in a technically challenging environment. Experience in handling own caseload. Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Effective negotiator Ability to use own initiative. Flexibility in relation to tasks undertaken. Good listening and verbal communication skills. Ability to maintain concentration and pay attention to detail. Ability to self-organise and self-prioritise. Ability to work under pressure and to target. An enthusiastic and hardworking individual Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are dynamic We are innovative We succeed together Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Full job description SME Claims Handler - Part Time (Hours to Suit) - 100% Remote Working Our client is hiring a Commercial Claims Handler to manage a portfolio of low to medium complexity SME Commercial Property & Liability claims. You will deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance. Skills and Experience: Essential Claims investigation and assessment Policy coverage interpretation - Understanding of Policy wordings / Endorsements / Conditions / Exclusions etc UK SME Property & Casualty Claims Fraud detection Complaint handling Insurer & Broker relationship management Desirable: Capability to spot claim trends Process loss ratios Cert CII A minimum 2 years handling Property & Liability Claims essential To find out more information about this opportunity, please click apply, or contact us directly to discuss in more detail. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Jun 12, 2026
Full time
Full job description SME Claims Handler - Part Time (Hours to Suit) - 100% Remote Working Our client is hiring a Commercial Claims Handler to manage a portfolio of low to medium complexity SME Commercial Property & Liability claims. You will deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance. Skills and Experience: Essential Claims investigation and assessment Policy coverage interpretation - Understanding of Policy wordings / Endorsements / Conditions / Exclusions etc UK SME Property & Casualty Claims Fraud detection Complaint handling Insurer & Broker relationship management Desirable: Capability to spot claim trends Process loss ratios Cert CII A minimum 2 years handling Property & Liability Claims essential To find out more information about this opportunity, please click apply, or contact us directly to discuss in more detail. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 12, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
