Job Tittle: Technical Delivery Manager - Credit Risk Contract: 6 months (potential for extension) Rate: Circa 745/Day Location: London (Hybrid - 5 days in 10 in the office) Working pattern: Full time About the Role We are seeking an experienced Technical Delivery Manager - Credit Risk to join a major banking client and play a pivotal role in delivering strategic technology initiatives across the EMEA region. This role will focus on supporting the Bank's ECB Onboarding Programme , working closely with Credit Risk business teams, technology stakeholders, regulatory partners, and third-party vendors. The successful candidate will be responsible for managing the full project lifecycle, ensuring delivery of complex technology programmes that meet business objectives, regulatory requirements, budget expectations, and delivery timelines. This is an excellent opportunity for an accomplished Technology Delivery Manager with extensive experience delivering large-scale transformation programmes within highly regulated financial services environments. Essential Experience experience in IT Project/Programme Management or Technology Delivery. Experience delivering large-scale projects within Financial Services is essential Credit Risk and regulatory change experience preferred. Strong stakeholder, risk, and vendor management skills. Excellent communication, leadership, and problem-solving abilities. Knowledge of JIRA, Confluence, and Microsoft Office. Experience working in complex matrix environments. PMP, SAFe, CSM, ITIL, or TOGAF certifications desirable. Key Responsibilities Lead end-to-end delivery of Credit Risk and regulatory technology projects. Manage project plans, resources, budgets, risks, issues, and dependencies throughout the project lifecycle. Act as the primary liaison between business stakeholders, technology teams, and third-party vendors. Drive collaboration across cross-functional teams including developers, testers, business analysts, and external partners. Ensure project deliverables meet quality standards, business objectives, and regulatory requirements. Manage vendor relationships, resource allocation, and service delivery performance. Proactively identify, assess, and mitigate project risks and issues, implementing contingency plans where required. Monitor project financials, track costs, and ensure effective budget management. Provide regular project reporting, governance updates, dashboards, and management information to key stakeholders. Maintain comprehensive project documentation and promote delivery best practices and continuous improvement. Education & Qualifications Degree educated or equivalent professional experience. Professional certifications such as PMP, SAFe, Scrum Master (CSM), ITIL, or TOGAF are advantageous. Why Apply? This is a unique opportunity to join a high-profile banking transformation programme and play a key role in delivering strategic Credit Risk and regulatory initiatives across the EMEA region. You will work with senior stakeholders, influence critical technology decisions, and contribute directly to the successful delivery of major regulatory and business transformation programmes. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 21, 2026
Contractor
Job Tittle: Technical Delivery Manager - Credit Risk Contract: 6 months (potential for extension) Rate: Circa 745/Day Location: London (Hybrid - 5 days in 10 in the office) Working pattern: Full time About the Role We are seeking an experienced Technical Delivery Manager - Credit Risk to join a major banking client and play a pivotal role in delivering strategic technology initiatives across the EMEA region. This role will focus on supporting the Bank's ECB Onboarding Programme , working closely with Credit Risk business teams, technology stakeholders, regulatory partners, and third-party vendors. The successful candidate will be responsible for managing the full project lifecycle, ensuring delivery of complex technology programmes that meet business objectives, regulatory requirements, budget expectations, and delivery timelines. This is an excellent opportunity for an accomplished Technology Delivery Manager with extensive experience delivering large-scale transformation programmes within highly regulated financial services environments. Essential Experience experience in IT Project/Programme Management or Technology Delivery. Experience delivering large-scale projects within Financial Services is essential Credit Risk and regulatory change experience preferred. Strong stakeholder, risk, and vendor management skills. Excellent communication, leadership, and problem-solving abilities. Knowledge of JIRA, Confluence, and Microsoft Office. Experience working in complex matrix environments. PMP, SAFe, CSM, ITIL, or TOGAF certifications desirable. Key Responsibilities Lead end-to-end delivery of Credit Risk and regulatory technology projects. Manage project plans, resources, budgets, risks, issues, and dependencies throughout the project lifecycle. Act as the primary liaison between business stakeholders, technology teams, and third-party vendors. Drive collaboration across cross-functional teams including developers, testers, business analysts, and external partners. Ensure project deliverables meet quality standards, business objectives, and regulatory requirements. Manage vendor relationships, resource allocation, and service delivery performance. Proactively identify, assess, and mitigate project risks and issues, implementing contingency plans where required. Monitor project financials, track costs, and ensure effective budget management. Provide regular project reporting, governance updates, dashboards, and management information to key stakeholders. Maintain comprehensive project documentation and promote delivery best practices and continuous improvement. Education & Qualifications Degree educated or equivalent professional experience. Professional certifications such as PMP, SAFe, Scrum Master (CSM), ITIL, or TOGAF are advantageous. Why Apply? This is a unique opportunity to join a high-profile banking transformation programme and play a key role in delivering strategic Credit Risk and regulatory initiatives across the EMEA region. You will work with senior stakeholders, influence critical technology decisions, and contribute directly to the successful delivery of major regulatory and business transformation programmes. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Project Manager (Contract) Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview The Employee Endpoints and Digital Services team is seeking an experienced technology Project Manager / Delivery Lead to lead the delivery of SMS Capture initiatives across a large global corporate mobile estate. The role will focus on onboarding new SMS Capture vendors, enhancing existing capture solutions, and ensuring full regulatory compliance and auditability of SMS communications. You will operate at the intersection of technology, telecoms, compliance, and vendors, driving delivery of critical regulatory capabilities within a complex financial services environment. Key Responsibilities: Lead delivery of SMS Capture projects across multiple regions and vendors Own end-to-end delivery lifecycle: planning, execution, governance, and reporting Develop and maintain detailed delivery plans, RAID logs, and milestones Ensure delivery against agreed timelines, scope, and regulatory commitment Manage vendor performance, delivery milestones, and issue resolution Coordinate integration across carriers, platforms, and internal systems Enhance SMS Capture assurance processes to achieve 100% compliance coverage Ensure solutions meet legal, regulatory, and retention requirements across jurisdictions Identify and remediate capture gaps, data integrity issues, and process weaknesses Work closely with Compliance and Legal teams to align on regulatory expectations Maintain robust audit trails, controls, and documentation for all project deliverables Support internal and external audits with evidence of compliance and control effectiveness Ensure traceability of SMS capture from ingestion through to archival systems Engage senior stakeholders across Technology, Operations, Compliance, and Business Provide clear, concise reporting including risks, dependencies, and mitigation actions Drive decision-making across cross-functional teams Ensure smooth transition of delivered capabilities into BAU support Align delivery with ITIL processes (Incident, Problem, Change, Release Management) Define operational monitoring, alerting, and support models Successful onboarding of new SMS Capture vendor(s) within agreed timelines Demonstrable improvement in SMS Capture assurance and compliance coverage Delivery of audit-ready documentation and control frameworks Clear reporting of delivery status, risks, and remediation actions Transition of solutions into stable BAU operations Skills & Experience: Proven experience delivering as a Project Manager / Delivery Lead in a financial services environment Strong track record of vendor-led and multi-party technology delivery Experience delivering telecoms, mobile, or messaging-related solutions Strong understanding of financial services compliance requirements Experience working with message capture, retention, and surveillance systems Awareness of risks associated with non-compliant communication capture Familiarity with ITIL processes and service transition Experience delivering solutions into production support environments Strong communication and stakeholder engagement skills Ability to operate effectively across technical and non-technical teams Experience reporting to senior/executive stakeholders Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 21, 2026
Contractor
Project Manager (Contract) Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview The Employee Endpoints and Digital Services team is seeking an experienced technology Project Manager / Delivery Lead to lead the delivery of SMS Capture initiatives across a large global corporate mobile estate. The role will focus on onboarding new SMS Capture vendors, enhancing existing capture solutions, and ensuring full regulatory compliance and auditability of SMS communications. You will operate at the intersection of technology, telecoms, compliance, and vendors, driving delivery of critical regulatory capabilities within a complex financial services environment. Key Responsibilities: Lead delivery of SMS Capture projects across multiple regions and vendors Own end-to-end delivery lifecycle: planning, execution, governance, and reporting Develop and maintain detailed delivery plans, RAID logs, and milestones Ensure delivery against agreed timelines, scope, and regulatory commitment Manage vendor performance, delivery milestones, and issue resolution Coordinate integration across carriers, platforms, and internal systems Enhance SMS Capture assurance processes to achieve 100% compliance coverage Ensure solutions meet legal, regulatory, and retention requirements across jurisdictions Identify and remediate capture gaps, data integrity issues, and process weaknesses Work closely with Compliance and Legal teams to align on regulatory expectations Maintain robust audit trails, controls, and documentation for all project deliverables Support internal and external audits with evidence of compliance and control effectiveness Ensure traceability of SMS capture from ingestion through to archival systems Engage senior stakeholders across Technology, Operations, Compliance, and Business Provide clear, concise reporting including risks, dependencies, and mitigation actions Drive decision-making across cross-functional teams Ensure smooth transition of delivered capabilities into BAU support Align delivery with ITIL processes (Incident, Problem, Change, Release Management) Define operational monitoring, alerting, and support models Successful onboarding of new SMS Capture vendor(s) within agreed timelines Demonstrable improvement in SMS Capture assurance and compliance coverage Delivery of audit-ready documentation and control frameworks Clear reporting of delivery status, risks, and remediation actions Transition of solutions into stable BAU operations Skills & Experience: Proven experience delivering as a Project Manager / Delivery Lead in a financial services environment Strong track record of vendor-led and multi-party technology delivery Experience delivering telecoms, mobile, or messaging-related solutions Strong understanding of financial services compliance requirements Experience working with message capture, retention, and surveillance systems Awareness of risks associated with non-compliant communication capture Familiarity with ITIL processes and service transition Experience delivering solutions into production support environments Strong communication and stakeholder engagement skills Ability to operate effectively across technical and non-technical teams Experience reporting to senior/executive stakeholders Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
Jun 21, 2026
Full time
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Jun 20, 2026
Full time
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
IT Programme Manager Hybrid Working South Wales Up to 75,000 CPS Group are supporting a major infrastructure organisation in the search for an experienced IT Programme Manager to lead a large-scale Risk & Compliance technology programme. This is a high-impact opportunity to manage and deliver a multi-year portfolio of cyber security, risk and technology change initiatives within a complex enterprise environment. The successful candidate will play a critical role in driving delivery across a broad range of IT and security projects, working with senior stakeholders, technical teams and external suppliers. The Role You'll be responsible for overseeing a strategic programme of technology and cyber security projects, ensuring delivery to agreed timelines, budgets and quality standards. Working within a hybrid Agile/Waterfall environment, you'll manage multiple concurrent workstreams, provide governance and reporting at executive level, and coordinate cross-functional teams to deliver critical business outcomes. Key responsibilities include: Managing a large-scale IT Risk & Compliance programme Delivering projects across cyber security and enterprise technology Leading programme planning, scheduling and governance activities Managing budgets, forecasts, risks and dependencies Coordinating internal teams, suppliers and third-party partners Driving stakeholder engagement across technical and business functions Supporting service transition and operational readiness Coaching and mentoring Project Managers within the wider team Providing clear reporting and updates to senior leadership and programme boards About You We're looking for a confident and experienced Programme Manager with strong delivery capability and excellent stakeholder management skills. You'll ideally bring: Proven experience managing complex IT programmes and project portfolios Previous experience delivering technology solutions within highly regulated or utility-style environments Strong knowledge of programme governance and delivery frameworks Experience working in outsourced or multi-supplier environments Excellent communication and leadership skills Strong commercial and budget management capability Experience using tools such as MS Project, DevOps, Jira and Planner Ability to operate effectively across strategic, operational and tactical levels Required Qualifications Degree qualified (or equivalent experience) PRINCE2 Practitioner (or equivalent) MSP certification highly desirable ITIL knowledge or certification advantageous Additional Information Hybrid working model South Wales based Opportunity to lead a high-profile, business-critical programme Multi-million-pound programme environment Leadership responsibility for Project Managers and supplier resources If you'd like to discuss the role in more detail, please get in touch for a confidential conversation. Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Jun 20, 2026
Full time
IT Programme Manager Hybrid Working South Wales Up to 75,000 CPS Group are supporting a major infrastructure organisation in the search for an experienced IT Programme Manager to lead a large-scale Risk & Compliance technology programme. This is a high-impact opportunity to manage and deliver a multi-year portfolio of cyber security, risk and technology change initiatives within a complex enterprise environment. The successful candidate will play a critical role in driving delivery across a broad range of IT and security projects, working with senior stakeholders, technical teams and external suppliers. The Role You'll be responsible for overseeing a strategic programme of technology and cyber security projects, ensuring delivery to agreed timelines, budgets and quality standards. Working within a hybrid Agile/Waterfall environment, you'll manage multiple concurrent workstreams, provide governance and reporting at executive level, and coordinate cross-functional teams to deliver critical business outcomes. Key responsibilities include: Managing a large-scale IT Risk & Compliance programme Delivering projects across cyber security and enterprise technology Leading programme planning, scheduling and governance activities Managing budgets, forecasts, risks and dependencies Coordinating internal teams, suppliers and third-party partners Driving stakeholder engagement across technical and business functions Supporting service transition and operational readiness Coaching and mentoring Project Managers within the wider team Providing clear reporting and updates to senior leadership and programme boards About You We're looking for a confident and experienced Programme Manager with strong delivery capability and excellent stakeholder management skills. You'll ideally bring: Proven experience managing complex IT programmes and project portfolios Previous experience delivering technology solutions within highly regulated or utility-style environments Strong knowledge of programme governance and delivery frameworks Experience working in outsourced or multi-supplier environments Excellent communication and leadership skills Strong commercial and budget management capability Experience using tools such as MS Project, DevOps, Jira and Planner Ability to operate effectively across strategic, operational and tactical levels Required Qualifications Degree qualified (or equivalent experience) PRINCE2 Practitioner (or equivalent) MSP certification highly desirable ITIL knowledge or certification advantageous Additional Information Hybrid working model South Wales based Opportunity to lead a high-profile, business-critical programme Multi-million-pound programme environment Leadership responsibility for Project Managers and supplier resources If you'd like to discuss the role in more detail, please get in touch for a confidential conversation. Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Project Manager - Alteryx / Data & Analytics Location: Worthing (2 days onsite - Durrington office) Contract: 6 months initial Rate: 500- 600 per day (Outside IR35) The Opportunity We're seeking an experienced Project Manager with strong Data & Analytics expertise, with Alteryx platform experience, to lead a high-profile remediation and upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across technical teams and a proven ability to drive projects from delivery through to operational handover. What You'll Be Doing Lead the planning, governance, and delivery of a complex Alteryx remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines, and governance reporting Oversee technical delivery across data, infrastructure, and cloud environments Ensure smooth transition to BAU and service operations, embedding support processes and ownership Manage vendors, third parties, and delivery partners Provide clear reporting to senior stakeholders and steering groups What We're Looking For Essential Experience Proven experience delivering complex data & analytics programmes Strong Alteryx experience Demonstrated ability to coordinate cross-functional technical teams Experience delivering projects through to BAU/service transition Strong track record managing multi-workstream IT projects in enterprise environments Experience with data platforms, ETL, and analytics ecosystems (e.g. Azure, Power BI, etc.) Solid understanding of governance frameworks and hybrid delivery methods (Agile + Waterfall) Technical & Delivery Skills Experience with data platform upgrades, migrations, or remediation programmes Exposure to data centre / infrastructure / cloud environments Strong knowledge of IT service management and ITIL principles Familiar with tools such as JIRA, MS Project, Confluence, ServiceNow Soft Skills Excellent stakeholder management - able to translate technical detail for business audiences Strong coordination and leadership across distributed technical teams Highly organised with strong risk and dependency management capability Delivery-focused mindset with the ability to drive momentum in complex programmes What Success Looks Like Alteryx platform successfully remediated, upgraded, and stabilised Full operational handover into BAU support with robust service processes Strong governance, clear reporting, and stakeholder alignment throughout Foundations in place for future data platform enhancements (e.g. DBT initiatives) Why Apply? High-impact programme within a data-driven transformation environment Outside IR35 contract at a competitive day rate Opportunity to work across data, infrastructure, and service operations Strong visibility with senior stakeholders and enterprise teams Apply Now If you're a delivery-focused Data Project Manager with Alteryx experience and a track record of leading complex programmes into operational stability - we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 20, 2026
Contractor
Project Manager - Alteryx / Data & Analytics Location: Worthing (2 days onsite - Durrington office) Contract: 6 months initial Rate: 500- 600 per day (Outside IR35) The Opportunity We're seeking an experienced Project Manager with strong Data & Analytics expertise, with Alteryx platform experience, to lead a high-profile remediation and upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across technical teams and a proven ability to drive projects from delivery through to operational handover. What You'll Be Doing Lead the planning, governance, and delivery of a complex Alteryx remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines, and governance reporting Oversee technical delivery across data, infrastructure, and cloud environments Ensure smooth transition to BAU and service operations, embedding support processes and ownership Manage vendors, third parties, and delivery partners Provide clear reporting to senior stakeholders and steering groups What We're Looking For Essential Experience Proven experience delivering complex data & analytics programmes Strong Alteryx experience Demonstrated ability to coordinate cross-functional technical teams Experience delivering projects through to BAU/service transition Strong track record managing multi-workstream IT projects in enterprise environments Experience with data platforms, ETL, and analytics ecosystems (e.g. Azure, Power BI, etc.) Solid understanding of governance frameworks and hybrid delivery methods (Agile + Waterfall) Technical & Delivery Skills Experience with data platform upgrades, migrations, or remediation programmes Exposure to data centre / infrastructure / cloud environments Strong knowledge of IT service management and ITIL principles Familiar with tools such as JIRA, MS Project, Confluence, ServiceNow Soft Skills Excellent stakeholder management - able to translate technical detail for business audiences Strong coordination and leadership across distributed technical teams Highly organised with strong risk and dependency management capability Delivery-focused mindset with the ability to drive momentum in complex programmes What Success Looks Like Alteryx platform successfully remediated, upgraded, and stabilised Full operational handover into BAU support with robust service processes Strong governance, clear reporting, and stakeholder alignment throughout Foundations in place for future data platform enhancements (e.g. DBT initiatives) Why Apply? High-impact programme within a data-driven transformation environment Outside IR35 contract at a competitive day rate Opportunity to work across data, infrastructure, and service operations Strong visibility with senior stakeholders and enterprise teams Apply Now If you're a delivery-focused Data Project Manager with Alteryx experience and a track record of leading complex programmes into operational stability - we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Major Incident Manager (VP Level) - Contract Location: London (3 days onsite per week) Duration: 6-month rolling contract Day rate: £450 - £500 PAYE We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority. In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions. You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers. Key Skills & Experience Experience leading major incidents within a large-scale, 24/7 production environment. Proven ability to act as an Incident Commander during high-pressure situations. Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems. Knowledge of cybersecurity concepts, operational risk, and security incident assessment. Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks. Exceptional communication skills, with the ability to translate technical issues into clear business impact updates. Strong stakeholder management and influencing skills, including engagement with senior leadership. Excellent organisational skills and the ability to manage multiple priorities simultaneously. High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms. Please apply today to be considered McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Jun 20, 2026
Contractor
Major Incident Manager (VP Level) - Contract Location: London (3 days onsite per week) Duration: 6-month rolling contract Day rate: £450 - £500 PAYE We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority. In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions. You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers. Key Skills & Experience Experience leading major incidents within a large-scale, 24/7 production environment. Proven ability to act as an Incident Commander during high-pressure situations. Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems. Knowledge of cybersecurity concepts, operational risk, and security incident assessment. Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks. Exceptional communication skills, with the ability to translate technical issues into clear business impact updates. Strong stakeholder management and influencing skills, including engagement with senior leadership. Excellent organisational skills and the ability to manage multiple priorities simultaneously. High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms. Please apply today to be considered McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What you'll do: Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications of outages (business, regulatory, reputational, and security impact) and drive timely escalation and mitigation decisions Execute Change and Problem Management responsibilities as needed, including post-incident stakeholder management and risk assessment Perform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational model What you'll bring: 3+ years leading major incidents in a large-scale, 24/7 production environment within financial services Proven ability to act as incident commander under pressure with strong operational judgment Strong understanding of modern technology stacks (distributed systems, cloud, networks, identity, databases, messaging) Exceptional logical and problem-solving skills, particularly for unfamiliar technology systems Solid grasp of cybersecurity concepts and operational risk, including the ability to pivot incident response for potential security impact Experienced in ITIL-aligned practices (Incident, Problem, Change) in enterprise environments Outstanding written and verbal communication skills; able to translate technical detail into business risk and action Strong stakeholder management and influencing skills; able to challenge senior technology leadership respectfully Excellent organizational skills with the ability to manage multiple concurrent tasks Knowledge of enterprise infrastructure including: Operating Systems (Unix, Windows, Mainframe) Storage (NFS, SAN, NAS) Databases (DB2, Sybase, GreenPlum) Web Infrastructure (Load Balancers, Web Proxies) Data Centers (Cooling, Power, Infrastructure) Networks (Switch, Router, DNS, DHCP, Firewalls) Virtualization (Hypervisors) Authentication (Kerberos, PKI, SiteMinder, LDAP, Active Directory) Cloud Platforms (SaaS, IaaS, PaaS - Azure, AWS) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jun 19, 2026
Seasonal
We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What you'll do: Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications of outages (business, regulatory, reputational, and security impact) and drive timely escalation and mitigation decisions Execute Change and Problem Management responsibilities as needed, including post-incident stakeholder management and risk assessment Perform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational model What you'll bring: 3+ years leading major incidents in a large-scale, 24/7 production environment within financial services Proven ability to act as incident commander under pressure with strong operational judgment Strong understanding of modern technology stacks (distributed systems, cloud, networks, identity, databases, messaging) Exceptional logical and problem-solving skills, particularly for unfamiliar technology systems Solid grasp of cybersecurity concepts and operational risk, including the ability to pivot incident response for potential security impact Experienced in ITIL-aligned practices (Incident, Problem, Change) in enterprise environments Outstanding written and verbal communication skills; able to translate technical detail into business risk and action Strong stakeholder management and influencing skills; able to challenge senior technology leadership respectfully Excellent organizational skills with the ability to manage multiple concurrent tasks Knowledge of enterprise infrastructure including: Operating Systems (Unix, Windows, Mainframe) Storage (NFS, SAN, NAS) Databases (DB2, Sybase, GreenPlum) Web Infrastructure (Load Balancers, Web Proxies) Data Centers (Cooling, Power, Infrastructure) Networks (Switch, Router, DNS, DHCP, Firewalls) Virtualization (Hypervisors) Authentication (Kerberos, PKI, SiteMinder, LDAP, Active Directory) Cloud Platforms (SaaS, IaaS, PaaS - Azure, AWS) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
IT PMO Manager Newport £60,000 - £80,000 + bonus + strong benefits This is a senior, hands-on PMO leadership role where you will take ownership of the IT PMO for a large, regulated infrastructure organisation. You'll play a central role in shaping how IT programmes and portfolios are governed, prioritised and delivered, ensuring senior leaders have confidence in delivery, controls and outcomes across a complex change landscape. Key responsibilities include: Leading the IT PMO and setting clear standards for governance, reporting and assurance across the portfolio. Designing and embedding effective controls covering planning, risk, change and financial management. Producing clear, meaningful management information to support decision-making at senior and executive level. Enabling portfolio prioritisation to ensure investment is focused on the highest-value initiatives. Working closely with Programme Managers, Project Managers, business sponsors and third-party suppliers within a predominantly outsourced delivery model. Acting as a trusted partner to senior stakeholders, providing constructive challenge and supporting delivery to time, cost and quality. What You'll Bring: You'll be an experienced IT PMO leader who has operated at scale and understands the importance of strong governance in complex or regulated environments. We're looking for: Proven experience leading an IT PMO across multiple programmes or a sizeable portfolio. Background in utilities, energy, infrastructure or another highly regulated sector. Prince2 Practitioner (or equivalent) as a minimum, with MSP and ITIL highly desirable. Strong commercial and financial control experience across fixed-price and T&M delivery models. Confidence working with senior stakeholders and external suppliers, with the ability to influence and challenge appropriately. Why You Should Apply: A high-impact role supporting large-scale, business-critical services. Genuine ownership and senior visibility, not a reporting-only PMO. Competitive salary, excellent pension and a comprehensive benefits package. Hybrid and flexible working, with a culture focused on trust and delivery. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Jun 19, 2026
Full time
IT PMO Manager Newport £60,000 - £80,000 + bonus + strong benefits This is a senior, hands-on PMO leadership role where you will take ownership of the IT PMO for a large, regulated infrastructure organisation. You'll play a central role in shaping how IT programmes and portfolios are governed, prioritised and delivered, ensuring senior leaders have confidence in delivery, controls and outcomes across a complex change landscape. Key responsibilities include: Leading the IT PMO and setting clear standards for governance, reporting and assurance across the portfolio. Designing and embedding effective controls covering planning, risk, change and financial management. Producing clear, meaningful management information to support decision-making at senior and executive level. Enabling portfolio prioritisation to ensure investment is focused on the highest-value initiatives. Working closely with Programme Managers, Project Managers, business sponsors and third-party suppliers within a predominantly outsourced delivery model. Acting as a trusted partner to senior stakeholders, providing constructive challenge and supporting delivery to time, cost and quality. What You'll Bring: You'll be an experienced IT PMO leader who has operated at scale and understands the importance of strong governance in complex or regulated environments. We're looking for: Proven experience leading an IT PMO across multiple programmes or a sizeable portfolio. Background in utilities, energy, infrastructure or another highly regulated sector. Prince2 Practitioner (or equivalent) as a minimum, with MSP and ITIL highly desirable. Strong commercial and financial control experience across fixed-price and T&M delivery models. Confidence working with senior stakeholders and external suppliers, with the ability to influence and challenge appropriately. Why You Should Apply: A high-impact role supporting large-scale, business-critical services. Genuine ownership and senior visibility, not a reporting-only PMO. Competitive salary, excellent pension and a comprehensive benefits package. Hybrid and flexible working, with a culture focused on trust and delivery. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Lead IT Service Manager Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you ready to lead a critical digital service that supports thousands of colleagues every day? Join DWP Mobile Services as a Lead IT Service Manager and play a key role in shaping how a high-profile, business-critical service is delivered, improved, and trusted across the organisation. DWP Mobile Services enables more than 18,000 colleagues to work securely and effectively wherever they are, and this role places you at the centre of that capability. As Lead IT Service Manager, you will set the strategic direction for the service ensuring it is reliable, resilient and easy to use. Working within a multidisciplinary product team and alongside external suppliers, you will oversee service performance, risk and demand using data and insight to drive continuous improvement across incident problem change and release management. You will play a key role in ensuring that new and enhanced features transition smoothly into live service maintaining a consistent and high-quality user experience. The role also involves establishing strong governance, building effective stakeholder relationships and acting as a senior escalation point when required. This is a senior leadership role with real impact where your expertise will help ensure colleagues can access secure and effective mobile services supporting DWP in delivering essential public services You and your role As Lead IT Service Manager, you will lead service management for DWP Mobile Services ensuring colleagues receive a reliable resilient and high-quality service. As Lead IT Service Manager, you will be responsible for setting the strategy and direction for service management and delivery ensuring clear ownership and effective governance are in place. You will lead and develop a high-performing team, managing capacity and resources to meet service demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting to enhance reliability and improve the overall user experience. In addition, you will embed and assure effective ITSM practices across incident, problem, change and release management including testing and service assurance. You will work closely with the Product Team and suppliers to ensure new and enhanced features transition smoothly into live service and are effectively adopted into business as usual operations. You will set the strategic direction for the service, provide assurance and drive continuous improvement across the full service lifecycle. You will build strong stakeholder and supplier relationships acting as a key escalation point and driving continuous service improvement. While not essential, it would be beneficial to hold an ITIL v4 Managing Professional qualification when starting in the role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards, and governance with key stakeholders. Demonstrated expertise in end-to-end service management, including leading the design and delivery of scalable operating models that ensure resilient, high-quality services across multi-supplier environments. Broad knowledge of technologies and solutions across the full service lifecycle. Effective leadership skills with a focus on enhancing team performance, driving continuous improvement, and building organisational capability. Strong stakeholder management and influencing capabilities, with a consistent record of delivering successful outcomes through effective implementation, negotiation, and collaboration at all organisational levels Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21.735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 19, 2026
Full time
Lead IT Service Manager Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you ready to lead a critical digital service that supports thousands of colleagues every day? Join DWP Mobile Services as a Lead IT Service Manager and play a key role in shaping how a high-profile, business-critical service is delivered, improved, and trusted across the organisation. DWP Mobile Services enables more than 18,000 colleagues to work securely and effectively wherever they are, and this role places you at the centre of that capability. As Lead IT Service Manager, you will set the strategic direction for the service ensuring it is reliable, resilient and easy to use. Working within a multidisciplinary product team and alongside external suppliers, you will oversee service performance, risk and demand using data and insight to drive continuous improvement across incident problem change and release management. You will play a key role in ensuring that new and enhanced features transition smoothly into live service maintaining a consistent and high-quality user experience. The role also involves establishing strong governance, building effective stakeholder relationships and acting as a senior escalation point when required. This is a senior leadership role with real impact where your expertise will help ensure colleagues can access secure and effective mobile services supporting DWP in delivering essential public services You and your role As Lead IT Service Manager, you will lead service management for DWP Mobile Services ensuring colleagues receive a reliable resilient and high-quality service. As Lead IT Service Manager, you will be responsible for setting the strategy and direction for service management and delivery ensuring clear ownership and effective governance are in place. You will lead and develop a high-performing team, managing capacity and resources to meet service demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting to enhance reliability and improve the overall user experience. In addition, you will embed and assure effective ITSM practices across incident, problem, change and release management including testing and service assurance. You will work closely with the Product Team and suppliers to ensure new and enhanced features transition smoothly into live service and are effectively adopted into business as usual operations. You will set the strategic direction for the service, provide assurance and drive continuous improvement across the full service lifecycle. You will build strong stakeholder and supplier relationships acting as a key escalation point and driving continuous service improvement. While not essential, it would be beneficial to hold an ITIL v4 Managing Professional qualification when starting in the role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards, and governance with key stakeholders. Demonstrated expertise in end-to-end service management, including leading the design and delivery of scalable operating models that ensure resilient, high-quality services across multi-supplier environments. Broad knowledge of technologies and solutions across the full service lifecycle. Effective leadership skills with a focus on enhancing team performance, driving continuous improvement, and building organisational capability. Strong stakeholder management and influencing capabilities, with a consistent record of delivering successful outcomes through effective implementation, negotiation, and collaboration at all organisational levels Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21.735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Lead IT Service Manager Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you ready to lead a critical digital service that supports thousands of colleagues every day? Join DWP Mobile Services as a Lead IT Service Manager and play a key role in shaping how a high-profile, business-critical service is delivered, improved, and trusted across the organisation. DWP Mobile Services enables more than 18,000 colleagues to work securely and effectively wherever they are, and this role places you at the centre of that capability. As Lead IT Service Manager, you will set the strategic direction for the service ensuring it is reliable, resilient and easy to use. Working within a multidisciplinary product team and alongside external suppliers, you will oversee service performance, risk and demand using data and insight to drive continuous improvement across incident problem change and release management. You will play a key role in ensuring that new and enhanced features transition smoothly into live service maintaining a consistent and high-quality user experience. The role also involves establishing strong governance, building effective stakeholder relationships and acting as a senior escalation point when required. This is a senior leadership role with real impact where your expertise will help ensure colleagues can access secure and effective mobile services supporting DWP in delivering essential public services You and your role As Lead IT Service Manager, you will lead service management for DWP Mobile Services ensuring colleagues receive a reliable resilient and high-quality service. As Lead IT Service Manager, you will be responsible for setting the strategy and direction for service management and delivery ensuring clear ownership and effective governance are in place. You will lead and develop a high-performing team, managing capacity and resources to meet service demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting to enhance reliability and improve the overall user experience. In addition, you will embed and assure effective ITSM practices across incident, problem, change and release management including testing and service assurance. You will work closely with the Product Team and suppliers to ensure new and enhanced features transition smoothly into live service and are effectively adopted into business as usual operations. You will set the strategic direction for the service, provide assurance and drive continuous improvement across the full service lifecycle. You will build strong stakeholder and supplier relationships acting as a key escalation point and driving continuous service improvement. While not essential, it would be beneficial to hold an ITIL v4 Managing Professional qualification when starting in the role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards, and governance with key stakeholders. Demonstrated expertise in end-to-end service management, including leading the design and delivery of scalable operating models that ensure resilient, high-quality services across multi-supplier environments. Broad knowledge of technologies and solutions across the full service lifecycle. Effective leadership skills with a focus on enhancing team performance, driving continuous improvement, and building organisational capability. Strong stakeholder management and influencing capabilities, with a consistent record of delivering successful outcomes through effective implementation, negotiation, and collaboration at all organisational levels Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21.735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 19, 2026
Full time
Lead IT Service Manager Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you ready to lead a critical digital service that supports thousands of colleagues every day? Join DWP Mobile Services as a Lead IT Service Manager and play a key role in shaping how a high-profile, business-critical service is delivered, improved, and trusted across the organisation. DWP Mobile Services enables more than 18,000 colleagues to work securely and effectively wherever they are, and this role places you at the centre of that capability. As Lead IT Service Manager, you will set the strategic direction for the service ensuring it is reliable, resilient and easy to use. Working within a multidisciplinary product team and alongside external suppliers, you will oversee service performance, risk and demand using data and insight to drive continuous improvement across incident problem change and release management. You will play a key role in ensuring that new and enhanced features transition smoothly into live service maintaining a consistent and high-quality user experience. The role also involves establishing strong governance, building effective stakeholder relationships and acting as a senior escalation point when required. This is a senior leadership role with real impact where your expertise will help ensure colleagues can access secure and effective mobile services supporting DWP in delivering essential public services You and your role As Lead IT Service Manager, you will lead service management for DWP Mobile Services ensuring colleagues receive a reliable resilient and high-quality service. As Lead IT Service Manager, you will be responsible for setting the strategy and direction for service management and delivery ensuring clear ownership and effective governance are in place. You will lead and develop a high-performing team, managing capacity and resources to meet service demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting to enhance reliability and improve the overall user experience. In addition, you will embed and assure effective ITSM practices across incident, problem, change and release management including testing and service assurance. You will work closely with the Product Team and suppliers to ensure new and enhanced features transition smoothly into live service and are effectively adopted into business as usual operations. You will set the strategic direction for the service, provide assurance and drive continuous improvement across the full service lifecycle. You will build strong stakeholder and supplier relationships acting as a key escalation point and driving continuous service improvement. While not essential, it would be beneficial to hold an ITIL v4 Managing Professional qualification when starting in the role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards, and governance with key stakeholders. Demonstrated expertise in end-to-end service management, including leading the design and delivery of scalable operating models that ensure resilient, high-quality services across multi-supplier environments. Broad knowledge of technologies and solutions across the full service lifecycle. Effective leadership skills with a focus on enhancing team performance, driving continuous improvement, and building organisational capability. Strong stakeholder management and influencing capabilities, with a consistent record of delivering successful outcomes through effective implementation, negotiation, and collaboration at all organisational levels Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21.735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-Time The Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it. The Role We are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately. Key Responsibilities Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings Monitor SLA and KPI performance and produce clear reporting for leadership Maintain high standards of ticket hygiene, client communication, and documentation Identify process gaps and drive continuous improvement across the service desk Coordinate closely with senior technical staff to ensure escalations are handled correctly Support recruitment, onboarding, and induction of new helpdesk team members Act as an internal coordination point between the helpdesk, technical teams, and leadership What We're Looking For Previous experience managing or supervising a helpdesk, service desk, or similar operational team Confident people manager - able to motivate, challenge, and support a small team Comfortable with service metrics, ticketing systems, and structured reporting Good communicator - written and verbal, across technical and non-technical audiences Calm under pressure with a solutions-focused approach MSP or IT outsourcing background is a strong advantage ITIL knowledge is useful but not required Salary & Benefits £40,000-£50,000 depending on experience. On-site role based in Kent.
Jun 19, 2026
Full time
Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-Time The Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it. The Role We are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately. Key Responsibilities Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings Monitor SLA and KPI performance and produce clear reporting for leadership Maintain high standards of ticket hygiene, client communication, and documentation Identify process gaps and drive continuous improvement across the service desk Coordinate closely with senior technical staff to ensure escalations are handled correctly Support recruitment, onboarding, and induction of new helpdesk team members Act as an internal coordination point between the helpdesk, technical teams, and leadership What We're Looking For Previous experience managing or supervising a helpdesk, service desk, or similar operational team Confident people manager - able to motivate, challenge, and support a small team Comfortable with service metrics, ticketing systems, and structured reporting Good communicator - written and verbal, across technical and non-technical audiences Calm under pressure with a solutions-focused approach MSP or IT outsourcing background is a strong advantage ITIL knowledge is useful but not required Salary & Benefits £40,000-£50,000 depending on experience. On-site role based in Kent.
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to 70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to 50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you'll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication Managing external IT suppliers, MSPs and specialist partners Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure Providing hands-on technical support where needed Supporting system updates, changes and service improvements Improving IT processes, reporting and user confidence Ensuring new systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: IT operations or senior IT support management Microsoft 365, Azure and Entra ID General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN Supplier, MSP or contractor management Improving IT processes, service levels and user experience Clear communication with both technical and non-technical stakeholders A practical, hands-on approach Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to 70,000, plus benefits package. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 19, 2026
Full time
A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to 70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to 50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you'll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication Managing external IT suppliers, MSPs and specialist partners Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure Providing hands-on technical support where needed Supporting system updates, changes and service improvements Improving IT processes, reporting and user confidence Ensuring new systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: IT operations or senior IT support management Microsoft 365, Azure and Entra ID General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN Supplier, MSP or contractor management Improving IT processes, service levels and user experience Clear communication with both technical and non-technical stakeholders A practical, hands-on approach Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to 70,000, plus benefits package. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Business Application Manager Sheffield + Hybrid working Circa 50,000 Your new role You will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams to identify automation opportunities using Power Platform tools Work with business users to scope and test new app or report features Contribute to the integration of data sources and systems within the Microsoft ecosystem Help train users on PowerApps and Power BI usage and functionality Assist with configuration, testing, and deployment of system changes or new features Participate in small-scale IT projects and system rollouts Collaborate with business units to identify process improvement opportunities Experience needed Experience supporting Dynamics 365 Business Central in a BAU setting Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 19, 2026
Full time
Business Application Manager Sheffield + Hybrid working Circa 50,000 Your new role You will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams to identify automation opportunities using Power Platform tools Work with business users to scope and test new app or report features Contribute to the integration of data sources and systems within the Microsoft ecosystem Help train users on PowerApps and Power BI usage and functionality Assist with configuration, testing, and deployment of system changes or new features Participate in small-scale IT projects and system rollouts Collaborate with business units to identify process improvement opportunities Experience needed Experience supporting Dynamics 365 Business Central in a BAU setting Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Procurement and Contracts Support Officer Vacancy Available Hours: 37 hours per week Rate: £250 per day Location: West Yorkshire Contract Length: 2x 12 months, 1x 18 months Main duties of the job: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the Council in line with fiscal planning Where required by a line manager, provide financial support to the IT services function Where required by a line manager, provide procurement support to the IT services in accordance with Council financial regulations and Contract Standing orders Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin Follow IT Services planning and administration processes and policies Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements Where required, supervise specialist external technical consultancy Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the Council Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law Responsible for assets, equipment and materials within the ICT service undertaking To carry out any other duties as required, which are reasonable in terms of the nature and level of the post To support the effective planning and delivery of the Council's IT procurements and ensure that such procurements are legally compliant and provide value for money To support the Council's effective contract management of IT providers ensuring legal compliance and value for money Deputise for the Senior ISP or line manager as required The successful candidate must have public sector procurement experience. To apply for this role and for more information, please send your updated CV to Ella Richardson Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Jun 19, 2026
Seasonal
Procurement and Contracts Support Officer Vacancy Available Hours: 37 hours per week Rate: £250 per day Location: West Yorkshire Contract Length: 2x 12 months, 1x 18 months Main duties of the job: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the Council in line with fiscal planning Where required by a line manager, provide financial support to the IT services function Where required by a line manager, provide procurement support to the IT services in accordance with Council financial regulations and Contract Standing orders Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin Follow IT Services planning and administration processes and policies Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements Where required, supervise specialist external technical consultancy Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the Council Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law Responsible for assets, equipment and materials within the ICT service undertaking To carry out any other duties as required, which are reasonable in terms of the nature and level of the post To support the effective planning and delivery of the Council's IT procurements and ensure that such procurements are legally compliant and provide value for money To support the Council's effective contract management of IT providers ensuring legal compliance and value for money Deputise for the Senior ISP or line manager as required The successful candidate must have public sector procurement experience. To apply for this role and for more information, please send your updated CV to Ella Richardson Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Delivery Manager - Software Development & Integrations Location: London (Hybrid) Salary: 53,000 - 64,000 + Benefits Contract: Fixed Term - 12 Months The Role We are looking for an experienced Delivery Manager to join a large organisation undergoing digital transformation. You'll lead the successful delivery of software development and systems integration projects, working across business and technology teams to ensure solutions are delivered efficiently and transitioned smoothly into operational support. This is an excellent opportunity for someone with strong delivery leadership, stakeholder management and software project management experience. Key Responsibilities Lead the delivery of software development and integration projects. Manage multiple workstreams, priorities and delivery plans. Collaborate with business stakeholders, technical teams and third-party suppliers. Own project governance, resource planning, risk and issue management. Support the transition of delivered solutions into business-as-usual operations. Monitor delivery performance through KPIs, SLAs and reporting. Drive continuous improvement across delivery and support processes. Facilitate Agile ways of working and encourage collaboration across teams. Identify and manage project dependencies, risks and change requests. Essential Skills & Experience Proven experience delivering software development projects from inception through to deployment and support. Strong hands-on project or delivery management experience within software delivery environments. Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support. Experience coordinating cross-functional teams including developers, analysts, architects, support teams and third-party suppliers. Strong planning, forecasting, resource management and delivery governance skills. Experience managing project risks, issues, dependencies, and change. Excellent stakeholder management and communication skills, with the ability to engage technical and non-technical audiences. Experience producing delivery reports, KPIs and performance updates for senior stakeholders. Knowledge of Agile delivery methodologies and modern software development practices. Ability to manage multiple projects and priorities simultaneously. Desirable Skills & Experience Experience delivering systems integration projects. Knowledge of cloud technologies and integration platforms. Experience working within ITIL or service management environments. Relevant certifications such as PRINCE 2, PMP, AgilePM, Scrum Master or ITIL. Experience using tools such as Jira, Azure DevOps or ServiceNow. If you're a delivery-focused professional with strong software project management expertise and a practical understanding of the SDLC, we'd love to hear from you. Send your CV to: (url removed) Services advertised are those of an Employment Business.
Jun 19, 2026
Full time
Delivery Manager - Software Development & Integrations Location: London (Hybrid) Salary: 53,000 - 64,000 + Benefits Contract: Fixed Term - 12 Months The Role We are looking for an experienced Delivery Manager to join a large organisation undergoing digital transformation. You'll lead the successful delivery of software development and systems integration projects, working across business and technology teams to ensure solutions are delivered efficiently and transitioned smoothly into operational support. This is an excellent opportunity for someone with strong delivery leadership, stakeholder management and software project management experience. Key Responsibilities Lead the delivery of software development and integration projects. Manage multiple workstreams, priorities and delivery plans. Collaborate with business stakeholders, technical teams and third-party suppliers. Own project governance, resource planning, risk and issue management. Support the transition of delivered solutions into business-as-usual operations. Monitor delivery performance through KPIs, SLAs and reporting. Drive continuous improvement across delivery and support processes. Facilitate Agile ways of working and encourage collaboration across teams. Identify and manage project dependencies, risks and change requests. Essential Skills & Experience Proven experience delivering software development projects from inception through to deployment and support. Strong hands-on project or delivery management experience within software delivery environments. Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support. Experience coordinating cross-functional teams including developers, analysts, architects, support teams and third-party suppliers. Strong planning, forecasting, resource management and delivery governance skills. Experience managing project risks, issues, dependencies, and change. Excellent stakeholder management and communication skills, with the ability to engage technical and non-technical audiences. Experience producing delivery reports, KPIs and performance updates for senior stakeholders. Knowledge of Agile delivery methodologies and modern software development practices. Ability to manage multiple projects and priorities simultaneously. Desirable Skills & Experience Experience delivering systems integration projects. Knowledge of cloud technologies and integration platforms. Experience working within ITIL or service management environments. Relevant certifications such as PRINCE 2, PMP, AgilePM, Scrum Master or ITIL. Experience using tools such as Jira, Azure DevOps or ServiceNow. If you're a delivery-focused professional with strong software project management expertise and a practical understanding of the SDLC, we'd love to hear from you. Send your CV to: (url removed) Services advertised are those of an Employment Business.
Network Security Operations Manager We are seeking an experienced and highly capable Cyber & Network Security Operations Manager to lead an internal security and network operations function. This is a pivotal leadership role responsible for overseeing Security Operations Centre (SOC) services, managing critical network infrastructure oversight, and driving the organisation's cyber security governance, risk, and compliance activities. The successful candidate will combine strong operational leadership with deep technical knowledge of network technologies and cyber security frameworks. You will lead internal security teams, manage strategic suppliers and service providers, and work closely with stakeholders across the business to ensure the organisation maintains a robust, resilient, and compliant security posture. Key Responsibilities Lead and manage the delivery of Security Operations services, ensuring effective monitoring, detection, response, and remediation of cyber threats. Provide oversight and governance of network infrastructure security, availability, resilience, and performance. Lead, develop, and mentor a multidisciplinary team covering cyber security operations and network security functions. Own and drive cyber security governance, risk management, and compliance activities across the organisation. Maintain and enhance security controls aligned to recognised frameworks including ISO 27001, NIST Cybersecurity Framework, CIS Controls, and other relevant standards. Manage security incidents, major cyber events, and crisis response activities. Build strong relationships with internal stakeholders, ensuring security requirements support business objectives. Oversee third-party suppliers, SOC providers, and security partners, ensuring service performance and contractual obligations are met. Develop and report on security metrics, risks, compliance status, and operational performance to senior leadership. Support security audits, risk assessments, business continuity, and resilience initiatives. Drive continuous improvement across cyber security operations, processes, and technologies. What You Need You will be a proven cyber security leader with substantial experience managing operational security functions within complex enterprise environments. Essential Experience Significant experience leading Security Operations and SOC services. Demonstrable experience managing cyber security teams and operational security functions. Strong understanding and practical application of ISO 27001 and related governance, risk, and compliance frameworks. Experience with security monitoring, incident response, vulnerability management, and threat management processes. Proven stakeholder management skills with the ability to engage effectively at all levels of the organisation. Experience managing third-party suppliers, managed security service providers, and outsourced SOC partners. Strong understanding of risk management methodologies and security governance practices. Experience developing security strategies, policies, standards, and operational procedures. Technical Knowledge Solid technical understanding of network technologies, including: TCP/IP, routing and switching Firewalls and network segmentation VPN technologies Network monitoring and performance management Cloud networking and hybrid environments IDS/IPS technologies Secure network architecture principles Knowledge of SIEM, SOAR, endpoint security, vulnerability management, and threat intelligence platforms. Understanding of modern cyber threats, attack techniques, and defensive security controls. Desirable Qualifications ISO 27001 Lead Implementer or Lead Auditor CISSP CISM CCNP Security, CCSP, or equivalent networking/security certifications ITIL Foundation or equivalent service management qualification
Jun 18, 2026
Full time
Network Security Operations Manager We are seeking an experienced and highly capable Cyber & Network Security Operations Manager to lead an internal security and network operations function. This is a pivotal leadership role responsible for overseeing Security Operations Centre (SOC) services, managing critical network infrastructure oversight, and driving the organisation's cyber security governance, risk, and compliance activities. The successful candidate will combine strong operational leadership with deep technical knowledge of network technologies and cyber security frameworks. You will lead internal security teams, manage strategic suppliers and service providers, and work closely with stakeholders across the business to ensure the organisation maintains a robust, resilient, and compliant security posture. Key Responsibilities Lead and manage the delivery of Security Operations services, ensuring effective monitoring, detection, response, and remediation of cyber threats. Provide oversight and governance of network infrastructure security, availability, resilience, and performance. Lead, develop, and mentor a multidisciplinary team covering cyber security operations and network security functions. Own and drive cyber security governance, risk management, and compliance activities across the organisation. Maintain and enhance security controls aligned to recognised frameworks including ISO 27001, NIST Cybersecurity Framework, CIS Controls, and other relevant standards. Manage security incidents, major cyber events, and crisis response activities. Build strong relationships with internal stakeholders, ensuring security requirements support business objectives. Oversee third-party suppliers, SOC providers, and security partners, ensuring service performance and contractual obligations are met. Develop and report on security metrics, risks, compliance status, and operational performance to senior leadership. Support security audits, risk assessments, business continuity, and resilience initiatives. Drive continuous improvement across cyber security operations, processes, and technologies. What You Need You will be a proven cyber security leader with substantial experience managing operational security functions within complex enterprise environments. Essential Experience Significant experience leading Security Operations and SOC services. Demonstrable experience managing cyber security teams and operational security functions. Strong understanding and practical application of ISO 27001 and related governance, risk, and compliance frameworks. Experience with security monitoring, incident response, vulnerability management, and threat management processes. Proven stakeholder management skills with the ability to engage effectively at all levels of the organisation. Experience managing third-party suppliers, managed security service providers, and outsourced SOC partners. Strong understanding of risk management methodologies and security governance practices. Experience developing security strategies, policies, standards, and operational procedures. Technical Knowledge Solid technical understanding of network technologies, including: TCP/IP, routing and switching Firewalls and network segmentation VPN technologies Network monitoring and performance management Cloud networking and hybrid environments IDS/IPS technologies Secure network architecture principles Knowledge of SIEM, SOAR, endpoint security, vulnerability management, and threat intelligence platforms. Understanding of modern cyber threats, attack techniques, and defensive security controls. Desirable Qualifications ISO 27001 Lead Implementer or Lead Auditor CISSP CISM CCNP Security, CCSP, or equivalent networking/security certifications ITIL Foundation or equivalent service management qualification
Your new company An international Law Firm that provides legal services to corporate and public sector clients globally. Your new role The IT Project Manager will be involved in leading the delivery of business-critical technology and change initiatives aimed at improving operational efficiency and customer experience. The post holder will be responsible for planning and executing projects end-to-end, managing budgets, timelines, risks, vendors and internal/external stakeholders, while ensuring alignment across business functions such as Legal Operations, HR, and Finance. Key Responsibilities: Lead the end-to-end delivery of business and technology change initiatives, ensuring alignment to strategic objectives. Manage multiple concurrent projects, maintaining control over scope, timelines, budgets, and risks. Engage and influence senior stakeholders, providing clear updates on progress, issues, and outcomes. Collaborate with cross-functional teams to ensure successful project delivery and business alignment. Oversee vendor relationships, ensuring delivery against agreed milestones, quality standards, and contracts. Support change management activities, including communications and training, to drive successful adoption of new solutions. What you'll need to succeed Reporting into the Head of Technology, they are seeking someone from a professional services background with proven experience delivering IT infrastructure and SaaS based projects, who can manage multiple priorities simultaneously and can deal with demanding stakeholders. Essential Requirements: Proven experience delivering end-to-end IT and business change projects, across infrastructure, applications, cloud and digital transformation Strong ability to manage multiple projects simultaneously while maintaining control over priorities and deadlines Excellent stakeholder management and communication skills, with experience engaging senior leadership Demonstrated experience working collaboratively with cross-functional teams to achieve shared outcomes Solid understanding of project governance, including planning, budgeting, risk management, and reporting Experience managing third-party vendors, ensuring delivery to agreed standards, timelines, and contractual commitments Strong working knowledge of Microsoft technologies, including Windows Server, 365 & Azure services Awareness of ITIL Service Management practices and IT Architecture / Design processes (e.g. TOGAF) Relevant certifications (e.g., Prince2, PMP, MSP) are highly desirable What you'll get in return You can expect a salary in the region of 65,000 to 70,000 (DoE) along with a range of financial rewards, flexible working options, health and wellbeing support, and learning and development opportunities. Please only apply if you have demonstrable Project Management experience working in a complex professional services environment, dealing with demanding stakeholders, delivering a range of IT and business-related change projects and live within a commutable distance to Manchester (office based 1 to 2 times a week). Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 18, 2026
Full time
Your new company An international Law Firm that provides legal services to corporate and public sector clients globally. Your new role The IT Project Manager will be involved in leading the delivery of business-critical technology and change initiatives aimed at improving operational efficiency and customer experience. The post holder will be responsible for planning and executing projects end-to-end, managing budgets, timelines, risks, vendors and internal/external stakeholders, while ensuring alignment across business functions such as Legal Operations, HR, and Finance. Key Responsibilities: Lead the end-to-end delivery of business and technology change initiatives, ensuring alignment to strategic objectives. Manage multiple concurrent projects, maintaining control over scope, timelines, budgets, and risks. Engage and influence senior stakeholders, providing clear updates on progress, issues, and outcomes. Collaborate with cross-functional teams to ensure successful project delivery and business alignment. Oversee vendor relationships, ensuring delivery against agreed milestones, quality standards, and contracts. Support change management activities, including communications and training, to drive successful adoption of new solutions. What you'll need to succeed Reporting into the Head of Technology, they are seeking someone from a professional services background with proven experience delivering IT infrastructure and SaaS based projects, who can manage multiple priorities simultaneously and can deal with demanding stakeholders. Essential Requirements: Proven experience delivering end-to-end IT and business change projects, across infrastructure, applications, cloud and digital transformation Strong ability to manage multiple projects simultaneously while maintaining control over priorities and deadlines Excellent stakeholder management and communication skills, with experience engaging senior leadership Demonstrated experience working collaboratively with cross-functional teams to achieve shared outcomes Solid understanding of project governance, including planning, budgeting, risk management, and reporting Experience managing third-party vendors, ensuring delivery to agreed standards, timelines, and contractual commitments Strong working knowledge of Microsoft technologies, including Windows Server, 365 & Azure services Awareness of ITIL Service Management practices and IT Architecture / Design processes (e.g. TOGAF) Relevant certifications (e.g., Prince2, PMP, MSP) are highly desirable What you'll get in return You can expect a salary in the region of 65,000 to 70,000 (DoE) along with a range of financial rewards, flexible working options, health and wellbeing support, and learning and development opportunities. Please only apply if you have demonstrable Project Management experience working in a complex professional services environment, dealing with demanding stakeholders, delivering a range of IT and business-related change projects and live within a commutable distance to Manchester (office based 1 to 2 times a week). Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Infrastructure Operations Manager Location: London (3 days per week in office) We are seeking an experienced Infrastructure Operations Manager to lead the day-to-day management of our hybrid infrastructure estate, covering cloud, on-premise, network, identity, backup, disaster recovery, and security platforms. This is a hands-on leadership role with responsibility for ensuring a secure, resilient, and high-performing infrastructure environment while driving continuous improvement, reducing risk, and managing technical debt. Key Responsibilities Lead infrastructure operations across Azure, on-prem, networking, identity, backup, DR, and security platforms. Ensure platform stability, performance, monitoring, patching, and operational excellence. Act as the senior escalation point for infrastructure incidents and problem management. Drive disaster recovery readiness, resilience testing, and risk remediation. Manage outsourced support providers and third-party vendors, ensuring SLA performance. Deliver infrastructure projects, upgrades, migrations, and automation initiatives. Lead and develop a small team of infrastructure engineers. Maintain strong governance, security, and operational standards. Key Skills & Experience 5+ years leading IT infrastructure operations within a hybrid cloud environment. Experience managing internal, offshore, or outsourced teams. Strong knowledge of Azure, networking, identity management, backup, and security technologies. Proven success improving operational stability, reducing risk, and delivering infrastructure change. Experience with ITIL processes, disaster recovery, and service management. Excellent stakeholder management and communication skills. Desirable Technologies Azure, Entra ID, Active Directory, Office 365, Fortinet, Meraki/Cisco, Mimecast, Rubrik, Acronis, SQL, AVD, automation, monitoring platforms, and ITOM/CMDB tooling.
Jun 18, 2026
Full time
Infrastructure Operations Manager Location: London (3 days per week in office) We are seeking an experienced Infrastructure Operations Manager to lead the day-to-day management of our hybrid infrastructure estate, covering cloud, on-premise, network, identity, backup, disaster recovery, and security platforms. This is a hands-on leadership role with responsibility for ensuring a secure, resilient, and high-performing infrastructure environment while driving continuous improvement, reducing risk, and managing technical debt. Key Responsibilities Lead infrastructure operations across Azure, on-prem, networking, identity, backup, DR, and security platforms. Ensure platform stability, performance, monitoring, patching, and operational excellence. Act as the senior escalation point for infrastructure incidents and problem management. Drive disaster recovery readiness, resilience testing, and risk remediation. Manage outsourced support providers and third-party vendors, ensuring SLA performance. Deliver infrastructure projects, upgrades, migrations, and automation initiatives. Lead and develop a small team of infrastructure engineers. Maintain strong governance, security, and operational standards. Key Skills & Experience 5+ years leading IT infrastructure operations within a hybrid cloud environment. Experience managing internal, offshore, or outsourced teams. Strong knowledge of Azure, networking, identity management, backup, and security technologies. Proven success improving operational stability, reducing risk, and delivering infrastructure change. Experience with ITIL processes, disaster recovery, and service management. Excellent stakeholder management and communication skills. Desirable Technologies Azure, Entra ID, Active Directory, Office 365, Fortinet, Meraki/Cisco, Mimecast, Rubrik, Acronis, SQL, AVD, automation, monitoring platforms, and ITOM/CMDB tooling.
