Brook Street are delighted to be partnered with a highly regarded organisation who are looking to add a Mortgage Case Handler to their expanding team. You'll play a key part in managing mortgage applications from submission right through to completion - keeping everything running smoothly for clients and colleagues alike. What you'll be doing Managing your own caseload of mortgage applications, ensuring each one meets regulatory and company standards. Acting as the main point of contact for clients, updating them at every stage and resolving queries with professionalism and care. Reviewing documentation to ensure accuracy and compliance. Liaising with lenders, solicitors, and other stakeholders to progress cases efficiently. Supporting the wider team with general administrative and office duties. What we're looking for CeMAP qualification is essential. Experience in mortgage administration or financial services would be an advantage. Strong communication and organisational skills, with excellent attention to detail. A proactive team player who can also work independently. A full driving licence and access to your own vehicle are required. What's in it for you Competitive salary Annual profit-sharing scheme 30 days holiday + bank holidays 15% pension contribution (generously employer-led) Modern offices and supportive team environment Apply now or contact Luke at Brook Street Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Jun 23, 2026
Full time
Brook Street are delighted to be partnered with a highly regarded organisation who are looking to add a Mortgage Case Handler to their expanding team. You'll play a key part in managing mortgage applications from submission right through to completion - keeping everything running smoothly for clients and colleagues alike. What you'll be doing Managing your own caseload of mortgage applications, ensuring each one meets regulatory and company standards. Acting as the main point of contact for clients, updating them at every stage and resolving queries with professionalism and care. Reviewing documentation to ensure accuracy and compliance. Liaising with lenders, solicitors, and other stakeholders to progress cases efficiently. Supporting the wider team with general administrative and office duties. What we're looking for CeMAP qualification is essential. Experience in mortgage administration or financial services would be an advantage. Strong communication and organisational skills, with excellent attention to detail. A proactive team player who can also work independently. A full driving licence and access to your own vehicle are required. What's in it for you Competitive salary Annual profit-sharing scheme 30 days holiday + bank holidays 15% pension contribution (generously employer-led) Modern offices and supportive team environment Apply now or contact Luke at Brook Street Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From 30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible required Job Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines. Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalism Background Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screening Values we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship Don't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jun 22, 2026
Full time
Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From 30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible required Job Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines. Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalism Background Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screening Values we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship Don't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Cyber Threat Detection / SIEM Analyst - SANS/GIAC Cyber Threat Detection Analyst Location: Wokingham, Berkshire (On-site) Salary: Competitive (dependent on experience) + excellent benefits & training Security Clearance: Ideally SC Cleared or eligible for SC Role Overview As a Cyber Threat Detection Analyst, you will play a hands-on role within an advanced cyber defence function, focused on proactive threat hunting, adversary behaviour analysis, and high-fidelity threat detection across enterprise environments. This role goes beyond reactive alert handling. You will actively hunt for malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed a significant part of their role, and who are looking to further develop in a more hunting-led environment. This position is well suited to analysts who enjoy thinking like an attacker, have worked alongside or supported red team or purple team activities, and want to deepen their expertise in threat detection and detection engineering. Skills & Experience We're Seeking Experience in threat hunting, cyber threat detection, SOC, blue team, or cyber defence environments, with ideally around five years hands on experience. Strong hands-on experience using SIEM platforms, including: Microsoft Sentinel (KQL) Splunk (SPL) Elastic Security/Kibana (KQL, ESQL) Practical and operational understanding of MITRE ATT&CK, attacker techniques, and adversary tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals (TCP/IP, DNS, HTTP/S, Firewalls, VPNs, Proxy technologies) Experience analysing telemetry from Windows, Linux, identity, endpoint, and network sources Strong analytical mindset with the ability to clearly communicate findings, impact, and risk Key Responsibilities Conduct proactive threat hunting activities across log, endpoint, and network telemetry to identify suspicious, stealthy, or previously unknown threats Develop and execute hunt hypotheses aligned to MITRE ATT&CK TTPs, adversary behaviours, and emerging threat intelligence Write, refine, and optimise SIEM queries using KQL, SPL, Elastic/ESQL, and Kibana Query Language Perform IOC analysis, enrichment, and validation, integrating internal and external threat intelligence sources Lead investigations from initial detection through scoping, root cause analysis, and impact assessment Support incident management and incident response activities, including containment, remediation, escalation, and lessons learned Collaborate closely with SOC teams, incident responders, red teams, and purple teams to validate detections and improve defensive coverage Contribute to detection logic improvements, use-case development, and continuous enhancement of hunting methodologies Produce clear investigation write-ups, timelines, and recommendations for technical and non-technical stakeholders Security Certifications (Highly Beneficial) SANS/GIAC certifications, including but not limited to: GCIH - Incident Handler GCIA - Intrusion Analyst GCED - Enterprise Defender GCTI - Cyber Threat Intelligence GMON - Continuous Monitoring GDAT - Defending Advanced Threats GCAT - Advanced Threat Intelligence OSCP or equivalent offensive security qualifications Crest certifications, such as: Crest Practitioner Intrusion Analyst (CPIA) Crest Registered Intrusion Analyst (CRIA) Crest Certified Threat Intelligence Analyst (CCTIA) Crest Certified Blue Team Professional (CCBTP) Microsoft SC-200 or related detection and response certifications Other recognised cyber security or threat intelligence credentials
Jun 20, 2026
Full time
Cyber Threat Detection / SIEM Analyst - SANS/GIAC Cyber Threat Detection Analyst Location: Wokingham, Berkshire (On-site) Salary: Competitive (dependent on experience) + excellent benefits & training Security Clearance: Ideally SC Cleared or eligible for SC Role Overview As a Cyber Threat Detection Analyst, you will play a hands-on role within an advanced cyber defence function, focused on proactive threat hunting, adversary behaviour analysis, and high-fidelity threat detection across enterprise environments. This role goes beyond reactive alert handling. You will actively hunt for malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed a significant part of their role, and who are looking to further develop in a more hunting-led environment. This position is well suited to analysts who enjoy thinking like an attacker, have worked alongside or supported red team or purple team activities, and want to deepen their expertise in threat detection and detection engineering. Skills & Experience We're Seeking Experience in threat hunting, cyber threat detection, SOC, blue team, or cyber defence environments, with ideally around five years hands on experience. Strong hands-on experience using SIEM platforms, including: Microsoft Sentinel (KQL) Splunk (SPL) Elastic Security/Kibana (KQL, ESQL) Practical and operational understanding of MITRE ATT&CK, attacker techniques, and adversary tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals (TCP/IP, DNS, HTTP/S, Firewalls, VPNs, Proxy technologies) Experience analysing telemetry from Windows, Linux, identity, endpoint, and network sources Strong analytical mindset with the ability to clearly communicate findings, impact, and risk Key Responsibilities Conduct proactive threat hunting activities across log, endpoint, and network telemetry to identify suspicious, stealthy, or previously unknown threats Develop and execute hunt hypotheses aligned to MITRE ATT&CK TTPs, adversary behaviours, and emerging threat intelligence Write, refine, and optimise SIEM queries using KQL, SPL, Elastic/ESQL, and Kibana Query Language Perform IOC analysis, enrichment, and validation, integrating internal and external threat intelligence sources Lead investigations from initial detection through scoping, root cause analysis, and impact assessment Support incident management and incident response activities, including containment, remediation, escalation, and lessons learned Collaborate closely with SOC teams, incident responders, red teams, and purple teams to validate detections and improve defensive coverage Contribute to detection logic improvements, use-case development, and continuous enhancement of hunting methodologies Produce clear investigation write-ups, timelines, and recommendations for technical and non-technical stakeholders Security Certifications (Highly Beneficial) SANS/GIAC certifications, including but not limited to: GCIH - Incident Handler GCIA - Intrusion Analyst GCED - Enterprise Defender GCTI - Cyber Threat Intelligence GMON - Continuous Monitoring GDAT - Defending Advanced Threats GCAT - Advanced Threat Intelligence OSCP or equivalent offensive security qualifications Crest certifications, such as: Crest Practitioner Intrusion Analyst (CPIA) Crest Registered Intrusion Analyst (CRIA) Crest Certified Threat Intelligence Analyst (CCTIA) Crest Certified Blue Team Professional (CCBTP) Microsoft SC-200 or related detection and response certifications Other recognised cyber security or threat intelligence credentials
Job role: Legal Secretary/ PA Contract: Permanent Salary: 32,000 to 34,000 a year Working Pattern: Remote / 2 days in the Office a month Working days: Monday to Friday We are looking for an engaged, highly competent Team PA to join our Client's Business Services Group. The successful candidate would primarily be offering PA support to our busy Restructuring & Insolvency team, working with a friendly and high-performing team of lawyers and other PAs to deliver exceptional service to our clients. The successful candidate will be a key point of contact between the team and their clients, as well as the wider business and will offer high levels of support to team members by taking responsibility for administrative activities, ensuring the legal team can focus on delivering legal support to clients. Office attendance as per business need. You will be required to: Show excellent written, verbal and telephone communication skills while assisting with queries and enquiries from clients and others on behalf of the team. Take responsibility for file management, including file opening, matter maintenance and file closure, ensuring files are compliant and are kept in impeccable order. Remain organised while providing personal assistance to partners and team members, including co-ordinating diaries, arranging all aspects of internal and external appointments and meetings, arranging travel and accommodation and submitting expenses. Coordinate an efficient and accurate billing process and support case handlers with providing the right level of information to clients to ensure swift payment of invoices. Develop a productive working relationship with our Finance Operations teams to ensure the delivery of this. Ensure the timely and meticulous processing of post and original documents Support with any team initiatives and projects, including Business Development activity Work collaboratively with your colleagues within your location and across the Group to provide a seamless and efficient, top-quality service to the business. About You Extensive experience in an administrative/secretarial/PA role Previous experience in an R&I legal team (desirable, not essential) The ability to work confidently on their own initiative and be skilled at managing their time and prioritising a busy workload Fantastic communication skills, including an excellent phone manner and written skills (punctuation and grammar) The ability to work collaboratively within a busy team and build strong working relationships A solution-focused approach with the ability to make things happen A detailed, organised, and accurate approach to your work. How to Apply: Send your CV! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 20, 2026
Full time
Job role: Legal Secretary/ PA Contract: Permanent Salary: 32,000 to 34,000 a year Working Pattern: Remote / 2 days in the Office a month Working days: Monday to Friday We are looking for an engaged, highly competent Team PA to join our Client's Business Services Group. The successful candidate would primarily be offering PA support to our busy Restructuring & Insolvency team, working with a friendly and high-performing team of lawyers and other PAs to deliver exceptional service to our clients. The successful candidate will be a key point of contact between the team and their clients, as well as the wider business and will offer high levels of support to team members by taking responsibility for administrative activities, ensuring the legal team can focus on delivering legal support to clients. Office attendance as per business need. You will be required to: Show excellent written, verbal and telephone communication skills while assisting with queries and enquiries from clients and others on behalf of the team. Take responsibility for file management, including file opening, matter maintenance and file closure, ensuring files are compliant and are kept in impeccable order. Remain organised while providing personal assistance to partners and team members, including co-ordinating diaries, arranging all aspects of internal and external appointments and meetings, arranging travel and accommodation and submitting expenses. Coordinate an efficient and accurate billing process and support case handlers with providing the right level of information to clients to ensure swift payment of invoices. Develop a productive working relationship with our Finance Operations teams to ensure the delivery of this. Ensure the timely and meticulous processing of post and original documents Support with any team initiatives and projects, including Business Development activity Work collaboratively with your colleagues within your location and across the Group to provide a seamless and efficient, top-quality service to the business. About You Extensive experience in an administrative/secretarial/PA role Previous experience in an R&I legal team (desirable, not essential) The ability to work confidently on their own initiative and be skilled at managing their time and prioritising a busy workload Fantastic communication skills, including an excellent phone manner and written skills (punctuation and grammar) The ability to work collaboratively within a busy team and build strong working relationships A solution-focused approach with the ability to make things happen A detailed, organised, and accurate approach to your work. How to Apply: Send your CV! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops
Jun 20, 2026
Full time
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Jun 20, 2026
Full time
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Jun 20, 2026
Full time
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Are you an experienced Case Handler? Do you enjoy working with customers to resolve their queries? Do you have a sharp eye detail and are you a competent user of technology? If so, my client is an established housing provider based in West Midlands looking to hire an experienced Case Handler for their growing team. As the Case Handler, you will be carrying out a range of duties, some of which have been listed below: Role Overview Reporting to the Manager, you will have responsibility for assisting in the efficient administration of the property compliance department on a full-time basis. Key Responsibilities Written / verbal communication with the external contactors - Communicate schedule updates and changes promptly to all stakeholders. Maintain the inspection scheduling calendars Auditing inspection reports Handling remedial process and ensuring timelines are kept Adhere to departmental processes and procedures Keep trackers up to date General administration duties associated with our external partners in relation to their property health and safety audits Responding to queries and providing accurate information Demonstrating strong attention to detail in all tasks Identifying and resolving issues effectively Reviewing and auditing invoices for accuracy and compliance Schedule inspections ensuring all inspections occur before their expiry dates to maintain compliance and operational continuity. Maintain accurate and up-to-date inspection calendars and records using scheduling software or systems. Monitor inspection progress, follow up on pending inspections, and proactively address any delays. Any other duties related to compliance department as the business requires The Case Manager will be proficient in administration duties and will be accustomed to working in a fast paced team. This role is a permanent role and is ideal for candidates who have some understanding of the social housing sector although this is not essential. If you would like to apply for the Case handler role, then please do so by clicking 'apply. You can additionally reach out to Haleema for a confidential chat regarding this role.
Jun 19, 2026
Full time
Are you an experienced Case Handler? Do you enjoy working with customers to resolve their queries? Do you have a sharp eye detail and are you a competent user of technology? If so, my client is an established housing provider based in West Midlands looking to hire an experienced Case Handler for their growing team. As the Case Handler, you will be carrying out a range of duties, some of which have been listed below: Role Overview Reporting to the Manager, you will have responsibility for assisting in the efficient administration of the property compliance department on a full-time basis. Key Responsibilities Written / verbal communication with the external contactors - Communicate schedule updates and changes promptly to all stakeholders. Maintain the inspection scheduling calendars Auditing inspection reports Handling remedial process and ensuring timelines are kept Adhere to departmental processes and procedures Keep trackers up to date General administration duties associated with our external partners in relation to their property health and safety audits Responding to queries and providing accurate information Demonstrating strong attention to detail in all tasks Identifying and resolving issues effectively Reviewing and auditing invoices for accuracy and compliance Schedule inspections ensuring all inspections occur before their expiry dates to maintain compliance and operational continuity. Maintain accurate and up-to-date inspection calendars and records using scheduling software or systems. Monitor inspection progress, follow up on pending inspections, and proactively address any delays. Any other duties related to compliance department as the business requires The Case Manager will be proficient in administration duties and will be accustomed to working in a fast paced team. This role is a permanent role and is ideal for candidates who have some understanding of the social housing sector although this is not essential. If you would like to apply for the Case handler role, then please do so by clicking 'apply. You can additionally reach out to Haleema for a confidential chat regarding this role.
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Jun 19, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Jun 19, 2026
Full time
Due to continued growth, our client has a full-time vacancy for an experienced Title Checker to join their team. Key Duties and Responsibilities include: Be capable of dealing with all aspects of a purchase transaction, with focus on reporting to the client and raising legal enquiries on all residential tenures. Check and report on all search results, identify any issues and raise the relevant enquiries. Highlighting to Case Handlers when to report any matters required under CML to the lender. Be responsible and accountable for managing a continuous flow of title checks. To liaise with the live conveyancing teams and provide them with information and assistance for complex transactions as they arise. Have a demonstrable knowledge and experience of the entire conveyancing process ideally in a title checking role. To assist the conveyancing teams, including dealing with replies to enquiries, management packs, mortgage offers and searches. A strong attention to detail, hardworking, with the ability to use their own initiative and work within tight deadlines. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Jun 19, 2026
Full time
Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
RTA & Personal Injury Case Handler Location: Leeds City Centre Contract Type: Full-time, Permanent Salary: Competitive and dependent on experience We are working with a well-established law firm in Leeds that is looking to recruit an experienced RTA & Personal Injury Case Handler to join its growing team. This is an excellent opportunity for someone with claimant personal injury experience to join a supportive and collaborative environment offering flexible working and genuine work-life balance. The Opportunity The successful candidate will manage their own caseload of RTA and personal injury matters, handling claims from initial instruction through to settlement. The role will involve progressing both Small Claims Track and Fast Track files while maintaining excellent levels of client service throughout the process. Key responsibilities will include: Managing a caseload of litigated and non-litigated RTA and personal injury claims Progressing files proactively and ensuring matters move efficiently Liaising with clients, insurers and third parties Drafting legal documents, witness statements and court documentation where required Preparing and issuing proceedings when settlement cannot be achieved pre-litigation Ensuring compliance with court deadlines, procedural rules and internal service standards Assisting senior fee earners and solicitors on more complex matters where required Supporting wider business development and marketing initiatives where appropriate About You Applications are welcomed from candidates with previous experience handling claimant RTA and personal injury files within a legal environment. The ideal candidate will have: Experience managing OIC and Fast Track RTA claims Good working knowledge of the OIC process, MOJ Portal and Civil Procedure Rules Strong client care and communication skills The ability to manage a busy caseload independently A professional and organised approach to work Strong attention to detail and the ability to work effectively under pressure A target-driven mindset with the ability to meet deadlines and performance expectations Benefits The firm offers a competitive benefits package including: Performance-related bonus scheme Generous annual leave entitlement with additional long-service benefits Flexible and agile working arrangements Employee Assistance Programme Life assurance Travel loan scheme Regular team and social events Supportive and inclusive working culture with strong work-life balance Applications from candidates seeking flexible or alternative working arrangements may also be considered.
Jun 19, 2026
Full time
RTA & Personal Injury Case Handler Location: Leeds City Centre Contract Type: Full-time, Permanent Salary: Competitive and dependent on experience We are working with a well-established law firm in Leeds that is looking to recruit an experienced RTA & Personal Injury Case Handler to join its growing team. This is an excellent opportunity for someone with claimant personal injury experience to join a supportive and collaborative environment offering flexible working and genuine work-life balance. The Opportunity The successful candidate will manage their own caseload of RTA and personal injury matters, handling claims from initial instruction through to settlement. The role will involve progressing both Small Claims Track and Fast Track files while maintaining excellent levels of client service throughout the process. Key responsibilities will include: Managing a caseload of litigated and non-litigated RTA and personal injury claims Progressing files proactively and ensuring matters move efficiently Liaising with clients, insurers and third parties Drafting legal documents, witness statements and court documentation where required Preparing and issuing proceedings when settlement cannot be achieved pre-litigation Ensuring compliance with court deadlines, procedural rules and internal service standards Assisting senior fee earners and solicitors on more complex matters where required Supporting wider business development and marketing initiatives where appropriate About You Applications are welcomed from candidates with previous experience handling claimant RTA and personal injury files within a legal environment. The ideal candidate will have: Experience managing OIC and Fast Track RTA claims Good working knowledge of the OIC process, MOJ Portal and Civil Procedure Rules Strong client care and communication skills The ability to manage a busy caseload independently A professional and organised approach to work Strong attention to detail and the ability to work effectively under pressure A target-driven mindset with the ability to meet deadlines and performance expectations Benefits The firm offers a competitive benefits package including: Performance-related bonus scheme Generous annual leave entitlement with additional long-service benefits Flexible and agile working arrangements Employee Assistance Programme Life assurance Travel loan scheme Regular team and social events Supportive and inclusive working culture with strong work-life balance Applications from candidates seeking flexible or alternative working arrangements may also be considered.
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
Jun 19, 2026
Contractor
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
Jun 19, 2026
Contractor
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.
Jun 19, 2026
Full time
A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.
Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now
Jun 19, 2026
Full time
Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now
Sue Ross Legal are working with a leading legal services provider in the recruitment of a Serious Injury Paralegal. Our client is a top 100 UK law firm, specialising personal injury, uninsured loss recovery, serious and catastrophic injury, accidents at work, and employer liability and public liability. Due to a period of continued growth, the firm are actively seeking dedicated, and ambitious Paralegals to support the lead file handlers in the progression of their serious injury caseload. Duties: • Produce standard free form letters to progress cases using the case management system (Proclaim). • Obtain and review medical records. • Collate evidence for detailed and provisional assessment. • Answer the telephone as the first point of contact for your Fee Earner, and deal with telephone enquiries wherever possible. • Achieve KPI s on a monthly basis as agreed with your line manager. • Where appropriate, schedule appointments for the Fee Earner. • Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc. • Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties. • To undertake any other tasks as deemed relevant and reasonable by the business. Essential skills and experience: • Experience of working in a similar role supporting on cases valued over £150k. • Commitment to delivering excellent client care for clients. • Excellent communication skills, both verbally and in writing. • Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care. • Competent working with a case management system and good knowledge of Excel and Word. • Good attention to detail and strong organisational and time management skills. This is a fantastic opportunity for high performing individuals who are looking to make a career within Serious Injury and to progress to Fee Earner level; Opportunities to move into different departments across the business to expand their knowledge and experience will also be available. This role offers a mixture of office and remote working, but you must be able to attend the Wakefield office when needed (this role requires 2 days minimum in the office per week). Although experience in handling Serious Injury cases his advantageous, we would be very keen to receive applications from candidates with 6 months experience or more in any area of Litigation i.e Credit Hire, RTA, housing etc. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Jun 18, 2026
Full time
Sue Ross Legal are working with a leading legal services provider in the recruitment of a Serious Injury Paralegal. Our client is a top 100 UK law firm, specialising personal injury, uninsured loss recovery, serious and catastrophic injury, accidents at work, and employer liability and public liability. Due to a period of continued growth, the firm are actively seeking dedicated, and ambitious Paralegals to support the lead file handlers in the progression of their serious injury caseload. Duties: • Produce standard free form letters to progress cases using the case management system (Proclaim). • Obtain and review medical records. • Collate evidence for detailed and provisional assessment. • Answer the telephone as the first point of contact for your Fee Earner, and deal with telephone enquiries wherever possible. • Achieve KPI s on a monthly basis as agreed with your line manager. • Where appropriate, schedule appointments for the Fee Earner. • Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc. • Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties. • To undertake any other tasks as deemed relevant and reasonable by the business. Essential skills and experience: • Experience of working in a similar role supporting on cases valued over £150k. • Commitment to delivering excellent client care for clients. • Excellent communication skills, both verbally and in writing. • Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care. • Competent working with a case management system and good knowledge of Excel and Word. • Good attention to detail and strong organisational and time management skills. This is a fantastic opportunity for high performing individuals who are looking to make a career within Serious Injury and to progress to Fee Earner level; Opportunities to move into different departments across the business to expand their knowledge and experience will also be available. This role offers a mixture of office and remote working, but you must be able to attend the Wakefield office when needed (this role requires 2 days minimum in the office per week). Although experience in handling Serious Injury cases his advantageous, we would be very keen to receive applications from candidates with 6 months experience or more in any area of Litigation i.e Credit Hire, RTA, housing etc. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).
Jun 18, 2026
Full time
Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).
Complaints Handler (Job Share) Location: Warwick, Warwickshire Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits Hours: Ideally 3 full days - Wednesday, Thursday and Friday This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience. Key Responsibilities of a Complaints Handler Manage complaints within FCA timescales. Conduct fair and thorough investigations of complaints. Communicate clearly with customers and all stakeholders Draft clear and compliant complaint response letters. Maintain complaint records and root cause analysis. Support continuous improvement and positive customer outcomes. What you need to be successful as a Complaints Handler Previous complaint handling experience including production of high quality final response letters Strong analytical, problem-solving, and communication skills Experience in a regulated environment is desirable. Organised, resilient and able to make fair, balanced decisions. Positive, professional and customer-focused approach. What's on Offer for the successful Complaints Handler BUPA private medical cover Critical illness cover & death in service Employee Assistance Programme Staff discounts and social events Free on-site parking Easy access to the A46 and Warwick Parkway station Ongoing training and career development Excellent work-life balance within a professional and rewarding environment. If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you.
Jun 18, 2026
Full time
Complaints Handler (Job Share) Location: Warwick, Warwickshire Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits Hours: Ideally 3 full days - Wednesday, Thursday and Friday This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience. Key Responsibilities of a Complaints Handler Manage complaints within FCA timescales. Conduct fair and thorough investigations of complaints. Communicate clearly with customers and all stakeholders Draft clear and compliant complaint response letters. Maintain complaint records and root cause analysis. Support continuous improvement and positive customer outcomes. What you need to be successful as a Complaints Handler Previous complaint handling experience including production of high quality final response letters Strong analytical, problem-solving, and communication skills Experience in a regulated environment is desirable. Organised, resilient and able to make fair, balanced decisions. Positive, professional and customer-focused approach. What's on Offer for the successful Complaints Handler BUPA private medical cover Critical illness cover & death in service Employee Assistance Programme Staff discounts and social events Free on-site parking Easy access to the A46 and Warwick Parkway station Ongoing training and career development Excellent work-life balance within a professional and rewarding environment. If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you.
Claims Handler - Bristol (Full Time) About the Role Join a growing claims team handling pre-litigated matters from first notification through to resolution. You'll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service. Key Responsibilities Manage a varied caseload, reviewing cover, investigating claims and advising insureds. Negotiate settlements within delegated authority. Support insured professionals in responding to complaints and claims. Meet SLA and KPI standards for both internal and insurer requirements. Maintain accurate case records on the case management system. Prepare reports for insurer clients. Identify trends and risks and escalate where needed. What You'll Bring Claims handling experience with good technical understanding. Confident communication and relationship-building skills. A proactive, commercial approach with the ability to prioritise effectively. A collaborative mindset and commitment to high-quality service delivery. Strong attention to detail and confidence using case management systems. Location Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & Benefits You'll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work-life balance and professional development. A competitive salary is on offer for the role. Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.
Jun 18, 2026
Full time
Claims Handler - Bristol (Full Time) About the Role Join a growing claims team handling pre-litigated matters from first notification through to resolution. You'll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service. Key Responsibilities Manage a varied caseload, reviewing cover, investigating claims and advising insureds. Negotiate settlements within delegated authority. Support insured professionals in responding to complaints and claims. Meet SLA and KPI standards for both internal and insurer requirements. Maintain accurate case records on the case management system. Prepare reports for insurer clients. Identify trends and risks and escalate where needed. What You'll Bring Claims handling experience with good technical understanding. Confident communication and relationship-building skills. A proactive, commercial approach with the ability to prioritise effectively. A collaborative mindset and commitment to high-quality service delivery. Strong attention to detail and confidence using case management systems. Location Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & Benefits You'll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work-life balance and professional development. A competitive salary is on offer for the role. Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.
