Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: 40,000 - 45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Jun 26, 2026
Full time
Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: 40,000 - 45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Jun 26, 2026
Full time
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Infrastructure Specialist - 45,000 - 50,000 - Hull Principal IT are delighted to be supporting a well-established, multi-site UK organisation that is continuing to invest heavily in its technology infrastructure and cloud estate. This is an excellent opportunity for an experienced Infrastructure Specialist to join a growing IT team and play a key role in supporting, maintaining, and developing the organisation's infrastructure environment. Working across cloud, networking, security, and end-user technologies, you will be involved in both day-to-day operational support and the delivery of key infrastructure projects. Key Responsibilities: Support and maintain infrastructure systems including servers, networks, cloud platforms, telecommunications, desktop environments, and security solutions. Assist internal users and IT teams with technical troubleshooting and issue resolution. Plan, configure, and deploy new infrastructure technologies and systems. Support new site openings, upgrades, and infrastructure deployments. Monitor systems performance, patch management, and infrastructure health. Contribute to infrastructure improvement and modernisation projects. Key Skills & Experience: At least 5 years' experience supporting IT infrastructure within a multi-site environment. Strong experience with Microsoft Azure, including virtual servers, networking, and cloud services. Good knowledge of Microsoft 365 technologies including Entra ID, Exchange Online, SharePoint, and Intune. Experience managing Active Directory and Group Policy. Strong understanding of networking technologies including switches, routers, firewalls, VPNs, and network services. Experience building, deploying, and supporting desktop environments. Understanding of backup, disaster recovery, business continuity, and infrastructure resilience. Knowledge of security best practices and vulnerability management. Ability to manage and deliver infrastructure projects. Strong documentation and communication skills. Desirable Experience: Exposure to telecoms and cloud-based telephony platforms. Experience supporting Apple, Linux, or other non-Microsoft technologies. Exposure to Google Cloud environments. The Package: Competitive salary Annual bonus scheme Enhanced holiday entitlement Pension contribution Professional development and training opportunities Employee discount and benefits platform Additional wellbeing and family-friendly benefits This is primarily an office-based role in Hull, with occasional travel to other UK sites as required. How to Apply: If you are interested in hearing more about this infrastructure specialist vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Jun 26, 2026
Full time
Infrastructure Specialist - 45,000 - 50,000 - Hull Principal IT are delighted to be supporting a well-established, multi-site UK organisation that is continuing to invest heavily in its technology infrastructure and cloud estate. This is an excellent opportunity for an experienced Infrastructure Specialist to join a growing IT team and play a key role in supporting, maintaining, and developing the organisation's infrastructure environment. Working across cloud, networking, security, and end-user technologies, you will be involved in both day-to-day operational support and the delivery of key infrastructure projects. Key Responsibilities: Support and maintain infrastructure systems including servers, networks, cloud platforms, telecommunications, desktop environments, and security solutions. Assist internal users and IT teams with technical troubleshooting and issue resolution. Plan, configure, and deploy new infrastructure technologies and systems. Support new site openings, upgrades, and infrastructure deployments. Monitor systems performance, patch management, and infrastructure health. Contribute to infrastructure improvement and modernisation projects. Key Skills & Experience: At least 5 years' experience supporting IT infrastructure within a multi-site environment. Strong experience with Microsoft Azure, including virtual servers, networking, and cloud services. Good knowledge of Microsoft 365 technologies including Entra ID, Exchange Online, SharePoint, and Intune. Experience managing Active Directory and Group Policy. Strong understanding of networking technologies including switches, routers, firewalls, VPNs, and network services. Experience building, deploying, and supporting desktop environments. Understanding of backup, disaster recovery, business continuity, and infrastructure resilience. Knowledge of security best practices and vulnerability management. Ability to manage and deliver infrastructure projects. Strong documentation and communication skills. Desirable Experience: Exposure to telecoms and cloud-based telephony platforms. Experience supporting Apple, Linux, or other non-Microsoft technologies. Exposure to Google Cloud environments. The Package: Competitive salary Annual bonus scheme Enhanced holiday entitlement Pension contribution Professional development and training opportunities Employee discount and benefits platform Additional wellbeing and family-friendly benefits This is primarily an office-based role in Hull, with occasional travel to other UK sites as required. How to Apply: If you are interested in hearing more about this infrastructure specialist vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
A prominent player in the Defence & Security sector, is seeking an IT Support Engineer to join their team on a contract basis. The role is based at their Head Office in Buckinghamshire and will involve providing first- and second-line technical support to ensure the smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365. Administer and support Microsoft 365 services, including Teams and Exchange Online mailboxes. Build, configure, and deploy Windows desktop devices in line with company standards. Support onboarding and offboarding processes, including account provisioning and equipment setup. Escalate complex issues to senior engineers or third-party vendors where required. Maintain accurate and up-to-date documentation of incidents, solutions, and system configurations. Contribute to service improvement initiatives, automation opportunities, and knowledge base development. Support IT projects and infrastructure changes as required. Job Requirements: Experience in IT support roles, providing both 1st and 2nd line support. Strong knowledge of Windows desktop operating systems (Windows 11), including configuration and troubleshooting. Experience administering and supporting Windows Active Directory. Hands-on experience with Microsoft 365 administration, including Teams and Exchange Online. Understanding of endpoint management principles (e.g., Intune, device configuration, patching). Good understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN connectivity). Familiarity with IT service management tools and incident handling processes. Ability to follow structured troubleshooting methodologies and root cause analysis techniques. Strong communication skills, with the ability to explain technical issues clearly to non-technical users. Customer-focused approach with a commitment to delivering high-quality service. If you are an experienced IT Support Engineer with a background in providing 1st and 2nd line support, and looking for an exciting contract opportunity within the Defence & Security sector, we would love to hear from you. Apply now!
Jun 25, 2026
Contractor
A prominent player in the Defence & Security sector, is seeking an IT Support Engineer to join their team on a contract basis. The role is based at their Head Office in Buckinghamshire and will involve providing first- and second-line technical support to ensure the smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365. Administer and support Microsoft 365 services, including Teams and Exchange Online mailboxes. Build, configure, and deploy Windows desktop devices in line with company standards. Support onboarding and offboarding processes, including account provisioning and equipment setup. Escalate complex issues to senior engineers or third-party vendors where required. Maintain accurate and up-to-date documentation of incidents, solutions, and system configurations. Contribute to service improvement initiatives, automation opportunities, and knowledge base development. Support IT projects and infrastructure changes as required. Job Requirements: Experience in IT support roles, providing both 1st and 2nd line support. Strong knowledge of Windows desktop operating systems (Windows 11), including configuration and troubleshooting. Experience administering and supporting Windows Active Directory. Hands-on experience with Microsoft 365 administration, including Teams and Exchange Online. Understanding of endpoint management principles (e.g., Intune, device configuration, patching). Good understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN connectivity). Familiarity with IT service management tools and incident handling processes. Ability to follow structured troubleshooting methodologies and root cause analysis techniques. Strong communication skills, with the ability to explain technical issues clearly to non-technical users. Customer-focused approach with a commitment to delivering high-quality service. If you are an experienced IT Support Engineer with a background in providing 1st and 2nd line support, and looking for an exciting contract opportunity within the Defence & Security sector, we would love to hear from you. Apply now!
GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Network & Cyber Security Engineer. This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. In this key role you will be experienced in securing hybrid environments , on-site infrastructures, cloud services (Microsoft 365) as well as Fortinet/FortiGate firewalls as well as enterprise networks security architecture. Familiar to you will also be Microsoft security tooling , Defender suite, Purview, Compliance Centre, Entra ID, Conditional Access & Intune. VMware vSphere virtualisation will be part of your skill set, SIEM platforms, IDS / IPS intrusion detection / prevention systems. Applicants should also be familiar with DevSecOps , security compliance frameworks ( ISO27001, Cyber Essentials + GDPR). Any exposure to SC-200, MS-500, Fortinet NSE 4, CISM, CISSP, CEH or CREST would be a significant benefit however this isn't essential. Any scripting in PowerShell, Python or Bash automation would be fantastic, however not a must have just desirable, as well as Docker or Kubernetes. As a dedicated Network and Cyber Security Engineer, you will own the security of the infrastructure. You will design and build the security function , including frameworks, tooling, and processes that protect all systems, data, and employees. This is a hands-on role with the chance of further growth opportunities, including the potential to build and lead a Cyber Security / Networking team as the function develops further. This is a great opportunity to work across a varied technical environment, working hand in hand with those with specialisms in engineering and operations You will embed security thinking / focus across every level of the company. Duties: Support and play a key part in the design and implementing of the network and cyber security infrastructure, inc. Fortinet/FortiGate firewall and the hybrid Active Directory environment. Utilising Microsoft 365 E5 licensing, adopting Microsoft Defender, Purview, Compliance , and wider security tooling Responsible for managing and securing the clients on-site premises in terms of services and the infrastructure Support the DevSecOps team, as the security guru providing guidance to support the integration of applications and security tooling across CI/CD pipelines. Implement new security policies and maintain current policies, standards, and documentation in line with relevant frameworks such as ISO27001, Cyber Essentials, GDPR and Defence Cyber Certification (DCC). Lead vulnerability management, from scanning and assessment through to remediation. Skills that are a must have are: Used to securing hybrid environments combining on-premises infrastructure and cloud services, particularly Microsoft 365. Experienced in Fortinet/FortiGate firewalls and enterprise network security architecture. In-depth working knowledge of Microsoft security tooling, Defender suite, Purview, Compliance Centre, Entra ID, Conditional Access, and Intune. Previous exposure to virtualisation platforms, particularly VMware vSphere and/or virtual desktop infrastructure. A user of SIEM platforms and Intrusion Detection/Prevention Systems (IDS/IPS) - including configuration, tuning, alerting, and using these tools to maintain visibility and respond to threats across the environment. Familiarity with DevSecOps practices and tooling. Solid understanding of security compliance frameworks including ISO27001, Cyber Essentials, and GDPR, influencing colleagues at all levels. Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP If you are a Network & Cyber Security Engineering professional seeking a fresh challenge within a modern business within the defence / MOD / EW services sector then this is the ideal role for you as the business is growing year on year with new contract wins. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This position may suit someone working as an Information Security Engineer, Information Assurance Engineer, Network Security Administrator, and IT Security Architect, Security Systems Engineer, Security Systems Manager, Information Assurance Engineer, Cloud Network Engineer / Cloud Security Engineer or ICS / OT Cyber Security Engineer if carrying out the same duties or most of the same duties listed above. Interviews to take place immediately for the right applicant/s, apply today!
Jun 25, 2026
Full time
GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Network & Cyber Security Engineer. This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. In this key role you will be experienced in securing hybrid environments , on-site infrastructures, cloud services (Microsoft 365) as well as Fortinet/FortiGate firewalls as well as enterprise networks security architecture. Familiar to you will also be Microsoft security tooling , Defender suite, Purview, Compliance Centre, Entra ID, Conditional Access & Intune. VMware vSphere virtualisation will be part of your skill set, SIEM platforms, IDS / IPS intrusion detection / prevention systems. Applicants should also be familiar with DevSecOps , security compliance frameworks ( ISO27001, Cyber Essentials + GDPR). Any exposure to SC-200, MS-500, Fortinet NSE 4, CISM, CISSP, CEH or CREST would be a significant benefit however this isn't essential. Any scripting in PowerShell, Python or Bash automation would be fantastic, however not a must have just desirable, as well as Docker or Kubernetes. As a dedicated Network and Cyber Security Engineer, you will own the security of the infrastructure. You will design and build the security function , including frameworks, tooling, and processes that protect all systems, data, and employees. This is a hands-on role with the chance of further growth opportunities, including the potential to build and lead a Cyber Security / Networking team as the function develops further. This is a great opportunity to work across a varied technical environment, working hand in hand with those with specialisms in engineering and operations You will embed security thinking / focus across every level of the company. Duties: Support and play a key part in the design and implementing of the network and cyber security infrastructure, inc. Fortinet/FortiGate firewall and the hybrid Active Directory environment. Utilising Microsoft 365 E5 licensing, adopting Microsoft Defender, Purview, Compliance , and wider security tooling Responsible for managing and securing the clients on-site premises in terms of services and the infrastructure Support the DevSecOps team, as the security guru providing guidance to support the integration of applications and security tooling across CI/CD pipelines. Implement new security policies and maintain current policies, standards, and documentation in line with relevant frameworks such as ISO27001, Cyber Essentials, GDPR and Defence Cyber Certification (DCC). Lead vulnerability management, from scanning and assessment through to remediation. Skills that are a must have are: Used to securing hybrid environments combining on-premises infrastructure and cloud services, particularly Microsoft 365. Experienced in Fortinet/FortiGate firewalls and enterprise network security architecture. In-depth working knowledge of Microsoft security tooling, Defender suite, Purview, Compliance Centre, Entra ID, Conditional Access, and Intune. Previous exposure to virtualisation platforms, particularly VMware vSphere and/or virtual desktop infrastructure. A user of SIEM platforms and Intrusion Detection/Prevention Systems (IDS/IPS) - including configuration, tuning, alerting, and using these tools to maintain visibility and respond to threats across the environment. Familiarity with DevSecOps practices and tooling. Solid understanding of security compliance frameworks including ISO27001, Cyber Essentials, and GDPR, influencing colleagues at all levels. Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP If you are a Network & Cyber Security Engineering professional seeking a fresh challenge within a modern business within the defence / MOD / EW services sector then this is the ideal role for you as the business is growing year on year with new contract wins. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This position may suit someone working as an Information Security Engineer, Information Assurance Engineer, Network Security Administrator, and IT Security Architect, Security Systems Engineer, Security Systems Manager, Information Assurance Engineer, Cloud Network Engineer / Cloud Security Engineer or ICS / OT Cyber Security Engineer if carrying out the same duties or most of the same duties listed above. Interviews to take place immediately for the right applicant/s, apply today!
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
Jun 25, 2026
Full time
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
Introduction Saab in UK is growing rapidly, with over 600 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. The Role: This role will be part of our BlueBear Business in Bedfordshire. BlueBear - A Saab Company is a leading autonomy and unmanned systems company. We are continuously innovating within the core area of Autonomy and Unmanned Aerial Systems (UAS/UAV) such as autopilots, navigation solutions, mission systems and ground control stations. We are seeking a DevOps Engineer to support the continued evolution of our development and delivery capability across the software team delivering desktop and embedded applications. This role will be instrumental in administering and improving our core engineering tooling, as well as designing and implementing robust CI/CD pipelines that enable efficient, high-quality software delivery. Key Responsibilities: Administer, maintain and improve software development tools including: GitLab JFrog Artifactory Jira/YouTrack Bookstack Etc Design, implement and maintain CI/CD pipelines using Jenkins, TeamCity and be willing to suggest new or improved tools and techniques. Integrate Artifactory with CI/CD pipelines to manage build artifacts and versioned releases. Ensure build, test and deployment pipelines are scalable, reliable, and secure. Automate infrastructure provisioning and configuration management processes. Manage integrations between tooling systems to enable seamless developer workflows Support software teams in onboarding, troubleshooting, and optimising their development environments. Monitor, maintain and optimise build infrastructure performance and availability. Implement best practices in version control, branching strategies, and release management Ensure systems meet security, reliability and compliance requirements. Proactively engage with engineering teams to identify and resolve bottlenecks in the development lifecycle. Contribute to continuous improvement of DevOps practices across the business. Document tooling, processes and best practices to ensure knowledge sharing across teams. Qualifications and Skills: Strong experience with CI/CD tools such as Jenkins and/or TeamCity. Experience administering Git-based platforms (e.g. GitLab). Experience with artifact repository management (e.g. JFrog Artifactory) and dependency management strategies. Working knowledge of configuration management tools such as Ansible. Experience designing and maintaining automated build and deployment pipelines. Strong understanding of mixed Windows and Linux environments and system administration. Experience with scripting (e.g. Bash, Python, or similar) for automation. Understanding of software development lifecycles and DevOps best practices. Experience with containerisation (e.g. Docker) and/or orchestration concepts. Strong track record in automating workflows, maintaining developer platforms, and building resilient build and release pipelines. Familiarity with networking concepts (e.g. TCP/IP) and system integration. Development in Java and/or C++. Strong problem-solving skills and a proactive approach to improving systems. Ability to work collaboratively across multidisciplinary teams using. Experience mentoring or supporting engineering teams. Understanding of software quality practices (testing, automation, release gating) Existing SC Clearance would be desirable but not a requirement. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Jun 25, 2026
Full time
Introduction Saab in UK is growing rapidly, with over 600 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. The Role: This role will be part of our BlueBear Business in Bedfordshire. BlueBear - A Saab Company is a leading autonomy and unmanned systems company. We are continuously innovating within the core area of Autonomy and Unmanned Aerial Systems (UAS/UAV) such as autopilots, navigation solutions, mission systems and ground control stations. We are seeking a DevOps Engineer to support the continued evolution of our development and delivery capability across the software team delivering desktop and embedded applications. This role will be instrumental in administering and improving our core engineering tooling, as well as designing and implementing robust CI/CD pipelines that enable efficient, high-quality software delivery. Key Responsibilities: Administer, maintain and improve software development tools including: GitLab JFrog Artifactory Jira/YouTrack Bookstack Etc Design, implement and maintain CI/CD pipelines using Jenkins, TeamCity and be willing to suggest new or improved tools and techniques. Integrate Artifactory with CI/CD pipelines to manage build artifacts and versioned releases. Ensure build, test and deployment pipelines are scalable, reliable, and secure. Automate infrastructure provisioning and configuration management processes. Manage integrations between tooling systems to enable seamless developer workflows Support software teams in onboarding, troubleshooting, and optimising their development environments. Monitor, maintain and optimise build infrastructure performance and availability. Implement best practices in version control, branching strategies, and release management Ensure systems meet security, reliability and compliance requirements. Proactively engage with engineering teams to identify and resolve bottlenecks in the development lifecycle. Contribute to continuous improvement of DevOps practices across the business. Document tooling, processes and best practices to ensure knowledge sharing across teams. Qualifications and Skills: Strong experience with CI/CD tools such as Jenkins and/or TeamCity. Experience administering Git-based platforms (e.g. GitLab). Experience with artifact repository management (e.g. JFrog Artifactory) and dependency management strategies. Working knowledge of configuration management tools such as Ansible. Experience designing and maintaining automated build and deployment pipelines. Strong understanding of mixed Windows and Linux environments and system administration. Experience with scripting (e.g. Bash, Python, or similar) for automation. Understanding of software development lifecycles and DevOps best practices. Experience with containerisation (e.g. Docker) and/or orchestration concepts. Strong track record in automating workflows, maintaining developer platforms, and building resilient build and release pipelines. Familiarity with networking concepts (e.g. TCP/IP) and system integration. Development in Java and/or C++. Strong problem-solving skills and a proactive approach to improving systems. Ability to work collaboratively across multidisciplinary teams using. Experience mentoring or supporting engineering teams. Understanding of software quality practices (testing, automation, release gating) Existing SC Clearance would be desirable but not a requirement. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Infrastructure Engineer - DV Cleared Watford (On-site) Wintel/on-prem Up to £55,000 To apply, email: A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure. This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment. Due to the nature of the work, active DV clearance is required to start. Key Responsibilities Deploy and integrate hardware and software across infrastructure environments Test deliverables, document outcomes, and manage fault identification and resolution Administer, maintain, and enhance systems to improve performance and service quality Provide 2nd and 3rd line support, working within agreed SLAs Deliver tasks in line with project plans, timelines, and quality standards Maintain operational documentation, asset records, and system updates Provide regular progress updates to internal stakeholders Key Skills & Experience Experience in infrastructure engineering within secure or specialist environments Background as an Infrastructure or Field Engineer across small to medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre environments and UK Government standards Experience with: File and print clusters Thin client environments Messaging systems Strong customer service and stakeholder management skills Experience reporting across multiple levels and monitoring KPIs
Jun 25, 2026
Full time
Infrastructure Engineer - DV Cleared Watford (On-site) Wintel/on-prem Up to £55,000 To apply, email: A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure. This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment. Due to the nature of the work, active DV clearance is required to start. Key Responsibilities Deploy and integrate hardware and software across infrastructure environments Test deliverables, document outcomes, and manage fault identification and resolution Administer, maintain, and enhance systems to improve performance and service quality Provide 2nd and 3rd line support, working within agreed SLAs Deliver tasks in line with project plans, timelines, and quality standards Maintain operational documentation, asset records, and system updates Provide regular progress updates to internal stakeholders Key Skills & Experience Experience in infrastructure engineering within secure or specialist environments Background as an Infrastructure or Field Engineer across small to medium IT projects Strong hands-on experience with: Infrastructure administration Hardware deployment Fault diagnosis and resolution Ability to work independently and manage workload within SLA-driven environments Experience working in customer-facing roles Desirable Experience Knowledge of ITIL Service Management processes MCP certification (or equivalent) Understanding of secure data centre environments and UK Government standards Experience with: File and print clusters Thin client environments Messaging systems Strong customer service and stakeholder management skills Experience reporting across multiple levels and monitoring KPIs
Role: Technical Support Engineer Location: Cheltenham (Hybrid Working) Salary: Up to 35,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team. This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments. What you'll do Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools Troubleshoot and resolve hardware, software and operating system issues Install, configure and maintain desktop, laptop and peripheral equipment Assist with network administration, connectivity troubleshooting and firewall support Monitor, manage and update support tickets to ensure excellent customer service Maintain accurate technical documentation and knowledge base articles Support Microsoft-based environments and business-critical applications Work closely with colleagues to deliver proactive IT solutions and minimise downtime Contribute to ongoing service improvements and technology projects You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times. What we're looking for Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role Strong knowledge of Windows operating systems and desktop support Experience troubleshooting hardware, software and networking issues Understanding of Microsoft technologies and business applications Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous Experience working within a helpdesk or managed service environment Excellent communication and customer service skills Strong problem-solving abilities and a proactive approach to support Full UK driving licence would be beneficial The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service. Why join? Salary up to 35,000 Hybrid working arrangement Join a growing and established IT services business with over 25 years of industry experience Exposure to a broad range of technologies, clients and projects Supportive team culture with opportunities for professional development Company pension, events and on-site parking Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.
Jun 25, 2026
Full time
Role: Technical Support Engineer Location: Cheltenham (Hybrid Working) Salary: Up to 35,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team. This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments. What you'll do Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools Troubleshoot and resolve hardware, software and operating system issues Install, configure and maintain desktop, laptop and peripheral equipment Assist with network administration, connectivity troubleshooting and firewall support Monitor, manage and update support tickets to ensure excellent customer service Maintain accurate technical documentation and knowledge base articles Support Microsoft-based environments and business-critical applications Work closely with colleagues to deliver proactive IT solutions and minimise downtime Contribute to ongoing service improvements and technology projects You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times. What we're looking for Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role Strong knowledge of Windows operating systems and desktop support Experience troubleshooting hardware, software and networking issues Understanding of Microsoft technologies and business applications Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous Experience working within a helpdesk or managed service environment Excellent communication and customer service skills Strong problem-solving abilities and a proactive approach to support Full UK driving licence would be beneficial The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service. Why join? Salary up to 35,000 Hybrid working arrangement Join a growing and established IT services business with over 25 years of industry experience Exposure to a broad range of technologies, clients and projects Supportive team culture with opportunities for professional development Company pension, events and on-site parking Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.
Avanti Recruitment is working with a growing, technology-led business based in Slough, that is undergoing a major systems transformation. As part of this programme, they are looking to hire a Senior .NET / C# Developer to play a key role in evolving a large-scale legacy platform and supporting its transition from an on-premise desktop WinForms environment to a modern, .NET Core, cloud-based architecture. This is a great opportunity for someone who enjoys solving complex engineering challenges and has experience moving legacy or desktop-based applications towards modern web and cloud platforms. You will be joining at an important stage of the transformation, with around 40 projects in the pipeline, giving you the opportunity to influence technical direction and make a genuine impact on the future of the platform. The role will involve working closely with the CTO, Head of Engineering and the original software author to understand, enhance and evolve a complex application used across the wider engineering team. You will improve and progressively enhance an established C# .NET WinForms Desktop codebase. The business is open to hybrid working, but they would ideally like someone who can attend onsite regularly during the early stages of the project for collaboration, knowledge sharing, planning and technical workshops. You will be expected in the office 3 times a week to begin with, and the possibility of 1-2 days in office later down the line. You could be the ideal candidate, if you want to understand the business, enjoy collaborating with stakeholders, can challenge ideas constructively, enjoy solving difficult problems and like being part of a friendly team with regular socials. If you prefer just coding in isolation with very little interest in the wider business or collaboration then this won't be suitable for you. Current Tech Environment: C# .NET Framework WinForms MS SQL Server On-prem infrastructure React frontend integrations Legacy Desktop applications CI/CD and agile practices TDD Required Experience: C# .NET Framework & .NET Core WinForms / desktop application development MS SQL Server Refactoring and modernisation projects Agile environments CI/CD practices Testing experience (TDD is a bonus) Exposure to cloud (AWS preferred) Desirable: Experience migrating legacy systems React or JavaScript exposure Experience introducing testing, deployment improvements or modern engineering practices into existing systems would be highly advantageous. AI Exposure / Python would be beneficial (For future plans) This is an opportunity to shape a long-term transformation programme, with high-level of technical ownership and influence. This role will require greenfield thinking within an established business, and you will get direct access to leadership and architecture decisions. You will be part of a small, collaborative engineering team, with long-term progression opportunity as the technology function grows. Salary is up to 80,000 (potential flex) If you are interested in the role, then click Apply Now
Jun 25, 2026
Full time
Avanti Recruitment is working with a growing, technology-led business based in Slough, that is undergoing a major systems transformation. As part of this programme, they are looking to hire a Senior .NET / C# Developer to play a key role in evolving a large-scale legacy platform and supporting its transition from an on-premise desktop WinForms environment to a modern, .NET Core, cloud-based architecture. This is a great opportunity for someone who enjoys solving complex engineering challenges and has experience moving legacy or desktop-based applications towards modern web and cloud platforms. You will be joining at an important stage of the transformation, with around 40 projects in the pipeline, giving you the opportunity to influence technical direction and make a genuine impact on the future of the platform. The role will involve working closely with the CTO, Head of Engineering and the original software author to understand, enhance and evolve a complex application used across the wider engineering team. You will improve and progressively enhance an established C# .NET WinForms Desktop codebase. The business is open to hybrid working, but they would ideally like someone who can attend onsite regularly during the early stages of the project for collaboration, knowledge sharing, planning and technical workshops. You will be expected in the office 3 times a week to begin with, and the possibility of 1-2 days in office later down the line. You could be the ideal candidate, if you want to understand the business, enjoy collaborating with stakeholders, can challenge ideas constructively, enjoy solving difficult problems and like being part of a friendly team with regular socials. If you prefer just coding in isolation with very little interest in the wider business or collaboration then this won't be suitable for you. Current Tech Environment: C# .NET Framework WinForms MS SQL Server On-prem infrastructure React frontend integrations Legacy Desktop applications CI/CD and agile practices TDD Required Experience: C# .NET Framework & .NET Core WinForms / desktop application development MS SQL Server Refactoring and modernisation projects Agile environments CI/CD practices Testing experience (TDD is a bonus) Exposure to cloud (AWS preferred) Desirable: Experience migrating legacy systems React or JavaScript exposure Experience introducing testing, deployment improvements or modern engineering practices into existing systems would be highly advantageous. AI Exposure / Python would be beneficial (For future plans) This is an opportunity to shape a long-term transformation programme, with high-level of technical ownership and influence. This role will require greenfield thinking within an established business, and you will get direct access to leadership and architecture decisions. You will be part of a small, collaborative engineering team, with long-term progression opportunity as the technology function grows. Salary is up to 80,000 (potential flex) If you are interested in the role, then click Apply Now
Avanti Recruitment is working with a growing, technology-led business based in Slough, that is undergoing a major systems transformation. As part of this programme, they are looking to hire a Senior .NET / C# Developer to play a key role in evolving a large-scale legacy platform and supporting its transition from an on-premise desktop WinForms environment to a modern, .NET Core, cloud-based architecture. This is a great opportunity for someone who enjoys solving complex engineering challenges and has experience moving legacy or desktop-based applications towards modern web and cloud platforms. You will be joining at an important stage of the transformation, with around 40 projects in the pipeline, giving you the opportunity to influence technical direction and make a genuine impact on the future of the platform. The role will involve working closely with the CTO, Head of Engineering and the original software author to understand, enhance and evolve a complex application used across the wider engineering team. You will improve and progressively enhance an established C# .NET WinForms Desktop codebase. The business is open to hybrid working, but they would ideally like someone who can attend onsite regularly during the early stages of the project for collaboration, knowledge sharing, planning and technical workshops. You will be expected in the office 3 times a week to begin with, and the possibility of 1-2 days in office later down the line. You could be the ideal candidate, if you want to understand the business, enjoy collaborating with stakeholders, can challenge ideas constructively, enjoy solving difficult problems and like being part of a friendly team with regular socials. If you prefer just coding in isolation with very little interest in the wider business or collaboration then this won't be suitable for you. Current Tech Environment: C# .NET Framework WinForms MS SQL Server On-prem infrastructure React frontend integrations Legacy Desktop applications CI/CD and agile practices TDD Required Experience: C# .NET Framework & .NET Core WinForms / desktop application development MS SQL Server Refactoring and modernisation projects Agile environments CI/CD practices Testing experience (TDD is a bonus) Exposure to cloud (AWS preferred) Desirable: Experience migrating legacy systems React or JavaScript exposure Experience introducing testing, deployment improvements or modern engineering practices into existing systems would be highly advantageous. AI Exposure / Python would be beneficial (For future plans) This is an opportunity to shape a long-term transformation programme, with high-level of technical ownership and influence. This role will require greenfield thinking within an established business, and you will get direct access to leadership and architecture decisions. You will be part of a small, collaborative engineering team, with long-term progression opportunity as the technology function grows. Salary is up to 80,000 (potential flex) If you are interested in the role, then click Apply Now
Jun 25, 2026
Full time
Avanti Recruitment is working with a growing, technology-led business based in Slough, that is undergoing a major systems transformation. As part of this programme, they are looking to hire a Senior .NET / C# Developer to play a key role in evolving a large-scale legacy platform and supporting its transition from an on-premise desktop WinForms environment to a modern, .NET Core, cloud-based architecture. This is a great opportunity for someone who enjoys solving complex engineering challenges and has experience moving legacy or desktop-based applications towards modern web and cloud platforms. You will be joining at an important stage of the transformation, with around 40 projects in the pipeline, giving you the opportunity to influence technical direction and make a genuine impact on the future of the platform. The role will involve working closely with the CTO, Head of Engineering and the original software author to understand, enhance and evolve a complex application used across the wider engineering team. You will improve and progressively enhance an established C# .NET WinForms Desktop codebase. The business is open to hybrid working, but they would ideally like someone who can attend onsite regularly during the early stages of the project for collaboration, knowledge sharing, planning and technical workshops. You will be expected in the office 3 times a week to begin with, and the possibility of 1-2 days in office later down the line. You could be the ideal candidate, if you want to understand the business, enjoy collaborating with stakeholders, can challenge ideas constructively, enjoy solving difficult problems and like being part of a friendly team with regular socials. If you prefer just coding in isolation with very little interest in the wider business or collaboration then this won't be suitable for you. Current Tech Environment: C# .NET Framework WinForms MS SQL Server On-prem infrastructure React frontend integrations Legacy Desktop applications CI/CD and agile practices TDD Required Experience: C# .NET Framework & .NET Core WinForms / desktop application development MS SQL Server Refactoring and modernisation projects Agile environments CI/CD practices Testing experience (TDD is a bonus) Exposure to cloud (AWS preferred) Desirable: Experience migrating legacy systems React or JavaScript exposure Experience introducing testing, deployment improvements or modern engineering practices into existing systems would be highly advantageous. AI Exposure / Python would be beneficial (For future plans) This is an opportunity to shape a long-term transformation programme, with high-level of technical ownership and influence. This role will require greenfield thinking within an established business, and you will get direct access to leadership and architecture decisions. You will be part of a small, collaborative engineering team, with long-term progression opportunity as the technology function grows. Salary is up to 80,000 (potential flex) If you are interested in the role, then click Apply Now
1st Line Support Engineer 28,000 - 30,000 London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jun 25, 2026
Full time
1st Line Support Engineer 28,000 - 30,000 London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
. SC Cleared IT Hub Engineer Location: Carterton, Oxfordshire (Full-Time Onsite) Contract: Long-Term Contract Engagement: Inside IR35 Rate: Up to 19.19 per hour PAYE ( 35,000+ equivalent with holiday pay and benefits package) Start: ASAP The Opportunity I'm currently supporting a major technology services provider delivering critical IT support services within a secure government environment. Due to continued demand, they are looking to engage an SC Cleared IT Hub Engineer to join their onsite support team in Carterton. This is an excellent opportunity for someone who enjoys hands-on technical support, working directly with end users, and being part of a highly professional team supporting an important operational environment. Key Responsibilities Provide onsite IT support to end users within a secure environment. Diagnose and resolve hardware and software issues across desktop and laptop estates. Build, configure, deploy and replace IT equipment. Manage incidents and service requests through a ticketing system. Support Windows 10/11 environments and associated Microsoft technologies. Perform hardware break-fix activities and peripheral support. Manage IT assets and equipment lifecycle activities. Deliver excellent customer service while meeting agreed SLA targets. Support project-related deployment and refresh activities as required. Required Experience Previous experience in a Desktop Support, IT Support, EUC Support or IT Hub Engineer position. Strong hardware troubleshooting and break-fix experience. Experience supporting Windows desktop environments. Knowledge of ticketing systems such as ServiceNow or similar. Experience with device deployment, imaging and configuration. Excellent communication and customer-facing skills. Ability to work effectively within a structured service environment. Essential Requirements Active SC Clearance. Ability to work onsite in Carterton five days per week. Eligible to work within secure government environments. Why Apply? Immediate start available. Long-term contract opportunity. Stable government-backed environment. Excellent opportunity to gain further experience within a highly secure IT estate. Join a well-established and supportive technical team. Fast interview and onboarding process for suitable candidates. If this opportunity could be of interest, please send across your latest CV together with your contact number and availability for a confidential discussion. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 25, 2026
Contractor
. SC Cleared IT Hub Engineer Location: Carterton, Oxfordshire (Full-Time Onsite) Contract: Long-Term Contract Engagement: Inside IR35 Rate: Up to 19.19 per hour PAYE ( 35,000+ equivalent with holiday pay and benefits package) Start: ASAP The Opportunity I'm currently supporting a major technology services provider delivering critical IT support services within a secure government environment. Due to continued demand, they are looking to engage an SC Cleared IT Hub Engineer to join their onsite support team in Carterton. This is an excellent opportunity for someone who enjoys hands-on technical support, working directly with end users, and being part of a highly professional team supporting an important operational environment. Key Responsibilities Provide onsite IT support to end users within a secure environment. Diagnose and resolve hardware and software issues across desktop and laptop estates. Build, configure, deploy and replace IT equipment. Manage incidents and service requests through a ticketing system. Support Windows 10/11 environments and associated Microsoft technologies. Perform hardware break-fix activities and peripheral support. Manage IT assets and equipment lifecycle activities. Deliver excellent customer service while meeting agreed SLA targets. Support project-related deployment and refresh activities as required. Required Experience Previous experience in a Desktop Support, IT Support, EUC Support or IT Hub Engineer position. Strong hardware troubleshooting and break-fix experience. Experience supporting Windows desktop environments. Knowledge of ticketing systems such as ServiceNow or similar. Experience with device deployment, imaging and configuration. Excellent communication and customer-facing skills. Ability to work effectively within a structured service environment. Essential Requirements Active SC Clearance. Ability to work onsite in Carterton five days per week. Eligible to work within secure government environments. Why Apply? Immediate start available. Long-term contract opportunity. Stable government-backed environment. Excellent opportunity to gain further experience within a highly secure IT estate. Join a well-established and supportive technical team. Fast interview and onboarding process for suitable candidates. If this opportunity could be of interest, please send across your latest CV together with your contact number and availability for a confidential discussion. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
1st Line Support 6Mth Contract 100% on-site in Windsor - UK ONLY 21.79 p/h Umbrella Start ASAP DBS check Required Your new company You'll be joining a well-established organisation supporting a large-scale rollout of new security software across its network. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and maintaining high standards. Your new role As a 1st / 2nd Line Support, you'll play a key role in supporting the rollout of Imprivata security software across multiple care home sites. Working as part of a small, close-knit team, you'll predominantly provide helpdesk-based support. You'll handle tickets, support users within a Microsoft 365 environment, and assist with account setup, troubleshooting, and resolving issues across the Office suite. Alongside this, you'll support desktop builds, imaging, and system deployments, as well as assisting field engineers during installation phases. This role offers an excellent opportunity for someone who is curious, proactive, and eager to learn, particularly if you're looking to gain exposure to more technical work beyond a traditional helpdesk environment. The team are keen to bring in someone who wants to develop their skillset and get involved in a wide range of technologies, rather than being restricted to a narrow scope. What you'll need to succeed Experience in a 1st or 2nd Line Support / Service Desk role Good working knowledge of Microsoft 365, including user account setup and troubleshooting Office applications Experience with Windows operating systems Hands-on experience with hardware and imaging / desktop build processes A strong willingness to learn and expand technical skills in a supportive team environment Ability to follow structured processes while supporting a large-scale rollout Strong communication skills and a professional, self-aware approach Comfortable working in care home environments, including around vulnerable adults What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 25, 2026
Contractor
1st Line Support 6Mth Contract 100% on-site in Windsor - UK ONLY 21.79 p/h Umbrella Start ASAP DBS check Required Your new company You'll be joining a well-established organisation supporting a large-scale rollout of new security software across its network. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and maintaining high standards. Your new role As a 1st / 2nd Line Support, you'll play a key role in supporting the rollout of Imprivata security software across multiple care home sites. Working as part of a small, close-knit team, you'll predominantly provide helpdesk-based support. You'll handle tickets, support users within a Microsoft 365 environment, and assist with account setup, troubleshooting, and resolving issues across the Office suite. Alongside this, you'll support desktop builds, imaging, and system deployments, as well as assisting field engineers during installation phases. This role offers an excellent opportunity for someone who is curious, proactive, and eager to learn, particularly if you're looking to gain exposure to more technical work beyond a traditional helpdesk environment. The team are keen to bring in someone who wants to develop their skillset and get involved in a wide range of technologies, rather than being restricted to a narrow scope. What you'll need to succeed Experience in a 1st or 2nd Line Support / Service Desk role Good working knowledge of Microsoft 365, including user account setup and troubleshooting Office applications Experience with Windows operating systems Hands-on experience with hardware and imaging / desktop build processes A strong willingness to learn and expand technical skills in a supportive team environment Ability to follow structured processes while supporting a large-scale rollout Strong communication skills and a professional, self-aware approach Comfortable working in care home environments, including around vulnerable adults What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Glasgow (Maryhill & Govan) Duration: 5 Months Engagement: Ad Hoc Onsite Support (1-3 Days per Week) We are seeking an experienced 2nd Line Onsite Support Engineer to provide ad hoc onsite support for a Glasgow-based client across two office locations in Maryhill and Govan. This engagement will run for an initial 5-month period, with support required for a minimum of 1 day per week and up to 3 days per week depending on business requirements. The successful candidate will support day-to-day IT operations, assist with an office relocation project, and contribute to the setup and stabilisation of a new office environment. Key Responsibilities Provide 2nd line support across hardware, software, and user access requests (JML processes) Troubleshoot and resolve issues relating to Microsoft 365, Office 365, Intune, and Azure AD/Entra ID Support an office move involving 100+ users, including device relocations, desk setups, and reconnects Assist with new building IT setup and post-move stabilisation activities Provide support for Microsoft Teams Rooms, meeting room technology, and AV equipment Support Intune-managed devices, including enrolment, configuration, and troubleshooting Deliver onsite floor-walking support and user assistance Work closely with the internal IT team to resolve escalated issues and provide hands-on support Required Skills & Experience Proven experience in a 2nd Line Support, Desktop Support, or End User Computing role Strong Microsoft 365/Office 365 support experience Hands-on experience with Microsoft Intune Knowledge of Azure AD/Entra ID and Active Directory Experience supporting Windows desktop environments and end-user devices Experience with Microsoft Teams Rooms and AV technologies Strong communication and customer-facing skills Ability to work independently across multiple sites Desirable Previous office relocation or IT migration experience Experience supporting multi-site environments Relevant Microsoft certifications
Jun 25, 2026
Contractor
Location: Glasgow (Maryhill & Govan) Duration: 5 Months Engagement: Ad Hoc Onsite Support (1-3 Days per Week) We are seeking an experienced 2nd Line Onsite Support Engineer to provide ad hoc onsite support for a Glasgow-based client across two office locations in Maryhill and Govan. This engagement will run for an initial 5-month period, with support required for a minimum of 1 day per week and up to 3 days per week depending on business requirements. The successful candidate will support day-to-day IT operations, assist with an office relocation project, and contribute to the setup and stabilisation of a new office environment. Key Responsibilities Provide 2nd line support across hardware, software, and user access requests (JML processes) Troubleshoot and resolve issues relating to Microsoft 365, Office 365, Intune, and Azure AD/Entra ID Support an office move involving 100+ users, including device relocations, desk setups, and reconnects Assist with new building IT setup and post-move stabilisation activities Provide support for Microsoft Teams Rooms, meeting room technology, and AV equipment Support Intune-managed devices, including enrolment, configuration, and troubleshooting Deliver onsite floor-walking support and user assistance Work closely with the internal IT team to resolve escalated issues and provide hands-on support Required Skills & Experience Proven experience in a 2nd Line Support, Desktop Support, or End User Computing role Strong Microsoft 365/Office 365 support experience Hands-on experience with Microsoft Intune Knowledge of Azure AD/Entra ID and Active Directory Experience supporting Windows desktop environments and end-user devices Experience with Microsoft Teams Rooms and AV technologies Strong communication and customer-facing skills Ability to work independently across multiple sites Desirable Previous office relocation or IT migration experience Experience supporting multi-site environments Relevant Microsoft certifications
Hardware/Break-Fix Engineer (Contract) Location: Bolton (Onsite - 5 Days Per Week) Rate: £200 per day Contract Length: Initial 2-month contract, with the potential to extend for a further 3 months We are currently seeking a hands-on Hardware/Break-Fix Engineer to support a large-scale laptop refurbishment and repair project for one of our clients based in Bolton. The successful contractor will be responsible for working through a backlog of over 100 Dell laptops, diagnosing faults, carrying out hardware repairs, and dismantling devices for parts where repair is not viable. Key Responsibilities Diagnose and repair hardware faults across Dell laptops Replace and repair components including: Keyboards Webcams Laptop hinges Screens and other hardware components Wipe and rebuild devices where required Dismantle non-repairable laptops and recover usable parts Maintain accurate records of repairs and parts inventory Ensure all devices are processed in line with company procedures Technical Environment Dell laptop estate Primarily 10th and 11th Generation devices Mixture of NY22 and NY23 models Hardware repair, refurbishment, and asset recovery Required Skills & Experience Previous experience in a Hardware Engineer, Break-Fix Engineer, IT Technician, or Laptop Repair Technician role Strong hands-on experience repairing laptops and desktop hardware Experience working with Dell devices preferred Comfortable replacing components and diagnosing hardware failures Ability to work independently and manage workload effectively Good attention to detail and documentation skills Additional Information This role is fully onsite in Bolton, 5 days per week. Due to the nature of the end client, all successful applicants will be required to undergo a DBS check before commencing the assignment.
Jun 25, 2026
Contractor
Hardware/Break-Fix Engineer (Contract) Location: Bolton (Onsite - 5 Days Per Week) Rate: £200 per day Contract Length: Initial 2-month contract, with the potential to extend for a further 3 months We are currently seeking a hands-on Hardware/Break-Fix Engineer to support a large-scale laptop refurbishment and repair project for one of our clients based in Bolton. The successful contractor will be responsible for working through a backlog of over 100 Dell laptops, diagnosing faults, carrying out hardware repairs, and dismantling devices for parts where repair is not viable. Key Responsibilities Diagnose and repair hardware faults across Dell laptops Replace and repair components including: Keyboards Webcams Laptop hinges Screens and other hardware components Wipe and rebuild devices where required Dismantle non-repairable laptops and recover usable parts Maintain accurate records of repairs and parts inventory Ensure all devices are processed in line with company procedures Technical Environment Dell laptop estate Primarily 10th and 11th Generation devices Mixture of NY22 and NY23 models Hardware repair, refurbishment, and asset recovery Required Skills & Experience Previous experience in a Hardware Engineer, Break-Fix Engineer, IT Technician, or Laptop Repair Technician role Strong hands-on experience repairing laptops and desktop hardware Experience working with Dell devices preferred Comfortable replacing components and diagnosing hardware failures Ability to work independently and manage workload effectively Good attention to detail and documentation skills Additional Information This role is fully onsite in Bolton, 5 days per week. Due to the nature of the end client, all successful applicants will be required to undergo a DBS check before commencing the assignment.
EUC Architect Location: Hybrid (2 days in Warrington) Contract: Inside IR35 Day rate: £560 per day Duration: 6 months+ Start date: ASAP Clearence: Eligible for Security Clearance (sole UK nationals) but can start on a BPSS Key words: EUC, Desktop, Microsoft, automation and AI We have a fantastic opportunity an experienced Technical Architect with automation and AI experience to support the delivery of our Technology programme. The Client is a Global Consultancy whom specialising in providing engineering, technical, professional and construction solutions. You'll shape technical strategy, design scalable architectures, and ensure solutions align with business goals and enterprise standards. Key Responsibilities: - Define scalable architectures, data flows, and system integrations - Shape technical strategy aligned to business goals and standards - High level technical architecture leadership across automation and AI programmes - Design robust, future-proof solutions to meet evolving needs - Evaluate emerging technologies and deliver proof-of-concepts - Support full project life cycle from concept to implementation - Collaborate with cross-functional teams and stakeholders - Identify and manage technical risks and dependencies - Drive operational efficiency, automation, and reduce technical debt - Support M&A through technical due diligence and system integration. Required Skills: - Proven experience as a Technical Architect across multiple technology domains - Strong knowledge of frameworks such as ITIL, Prince2, TOGAF, and Archimate - Excellent analytical, problem-solving, and communication skills - Experience working in matrixed environments and fast-paced delivery settings - Strong organisational and project management capabilities - Automation experience (eg Power Platform, UiPath, Blue Prism, Automation Anywhere) - AI knowledge including LLMs, Copilots, and Microsoft AI ecosystem - Data platform experience (eg Microsoft Fabric, Databricks) - Broad enterprise technology exposure (ServiceNow, CRM, ERP, EUC, infrastructure, cloud) - Solid understanding of Azure and cyber security frameworks (SIEM, XDR, NIST, ISO27001 - Resource must be able to qualify for a UK clearance.
Jun 25, 2026
Contractor
EUC Architect Location: Hybrid (2 days in Warrington) Contract: Inside IR35 Day rate: £560 per day Duration: 6 months+ Start date: ASAP Clearence: Eligible for Security Clearance (sole UK nationals) but can start on a BPSS Key words: EUC, Desktop, Microsoft, automation and AI We have a fantastic opportunity an experienced Technical Architect with automation and AI experience to support the delivery of our Technology programme. The Client is a Global Consultancy whom specialising in providing engineering, technical, professional and construction solutions. You'll shape technical strategy, design scalable architectures, and ensure solutions align with business goals and enterprise standards. Key Responsibilities: - Define scalable architectures, data flows, and system integrations - Shape technical strategy aligned to business goals and standards - High level technical architecture leadership across automation and AI programmes - Design robust, future-proof solutions to meet evolving needs - Evaluate emerging technologies and deliver proof-of-concepts - Support full project life cycle from concept to implementation - Collaborate with cross-functional teams and stakeholders - Identify and manage technical risks and dependencies - Drive operational efficiency, automation, and reduce technical debt - Support M&A through technical due diligence and system integration. Required Skills: - Proven experience as a Technical Architect across multiple technology domains - Strong knowledge of frameworks such as ITIL, Prince2, TOGAF, and Archimate - Excellent analytical, problem-solving, and communication skills - Experience working in matrixed environments and fast-paced delivery settings - Strong organisational and project management capabilities - Automation experience (eg Power Platform, UiPath, Blue Prism, Automation Anywhere) - AI knowledge including LLMs, Copilots, and Microsoft AI ecosystem - Data platform experience (eg Microsoft Fabric, Databricks) - Broad enterprise technology exposure (ServiceNow, CRM, ERP, EUC, infrastructure, cloud) - Solid understanding of Azure and cyber security frameworks (SIEM, XDR, NIST, ISO27001 - Resource must be able to qualify for a UK clearance.
Desktop Engineer Manchester (3-5 days on site per week) (phone number removed) per annum Candidates must be eligible for SC clearance We are actively looking to secure a Desktop Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Desktop Engineer is responsible for supporting and maintaining end-user computing environments. This role ensures that all user devices and workplace technology are operating effectively, providing reliable support to internal users and contributing to a positive user experience. Key Responsibilities: Provide technical support for end-user devices, resolving issues and service requests in a timely manner Install, configure, and maintain desktops, laptops, and associated equipment Support users with day-to-day technical issues, both remotely and on-site Manage user access and ensure systems are set up appropriately for business needs Maintain and update device builds and configurations Assist in the deployment of new devices and technologies Troubleshoot hardware, software, and connectivity issues Support the setup and maintenance of peripheral devices Ensure systems are maintained in line with organisational standards and policies Work with other IT teams to resolve issues and support wider technology initiatives Maintain accurate records of work completed and issues resolved Contribute to process improvements and documentation Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 25, 2026
Full time
Desktop Engineer Manchester (3-5 days on site per week) (phone number removed) per annum Candidates must be eligible for SC clearance We are actively looking to secure a Desktop Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Desktop Engineer is responsible for supporting and maintaining end-user computing environments. This role ensures that all user devices and workplace technology are operating effectively, providing reliable support to internal users and contributing to a positive user experience. Key Responsibilities: Provide technical support for end-user devices, resolving issues and service requests in a timely manner Install, configure, and maintain desktops, laptops, and associated equipment Support users with day-to-day technical issues, both remotely and on-site Manage user access and ensure systems are set up appropriately for business needs Maintain and update device builds and configurations Assist in the deployment of new devices and technologies Troubleshoot hardware, software, and connectivity issues Support the setup and maintenance of peripheral devices Ensure systems are maintained in line with organisational standards and policies Work with other IT teams to resolve issues and support wider technology initiatives Maintain accurate records of work completed and issues resolved Contribute to process improvements and documentation Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 25, 2026
Full time
Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
Jun 25, 2026
Contractor
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
