5 jobs found

An Institute in London are seeking a CRM Administrator to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management & Data Integrity: Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes Working with external technical suppliers to manage technical tickets, deadlines and any issues Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes Manage permissions Training of new starters and existing staff, undertaking 1-2-1 training and group sessions Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics. To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs Being the first point of contact for staff and external suppliers Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities. Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency. Development of CRM policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals. Experience Required Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology. Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.) SQL expertise Understanding of GDPR compliance and data governance Experience of working with Dynamics 365 CRM and having an understanding of the back-end design Strong analytical and problem-solving skills for driving impactful solutions Having the ability to foresee system improvements that will benefit ways of working Management of a ticketing system Delivery of CRM training to staff and development of training guides

Do you enjoy being the go to person for a CRM system that really matters? Are you looking for a role where you can shape how Dynamics 365 is used across an organisation? 12 month FTC Hybrid (2 days in the office, London) Up to £45,000 We re supporting a well established professional membership organisation to recruit a CRM (Dynamics 365) Administrator for a newly created role within their IT function. This is a hands on opportunity to take ownership of Dynamics 365 CRM, supporting colleagues day to day, improving data quality and processes, and working closely with external suppliers. The role is offered on a 12 month fixed term basis, with the potential to become permanent. The role You ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include: Managing and triaging requests via the CRM ticketing system Resolving technical and non technical CRM issues and working with external suppliers Maintaining data quality through cleansing, de duplication and governance Managing user access, permissions and security roles Delivering CRM training (1 2 1 and group sessions) and producing clear user guidance Creating reports and dashboards to support insight and decision making Identifying opportunities to streamline processes and introduce automation About you You ll be confident working with users at all levels and comfortable taking ownership of a business critical system. You ll have: Proven experience administering Dynamics 365 CRM Strong data management and problem solving skills A good understanding of GDPR and data governance Advanced Excel skills and experience working with multiple business systems Experience working in or alongside a ticketing or support environment Clear communication skills and a supportive, collaborative approach Why apply? Salary up to £45,000 Hybrid working 2 days per week in a central London office A new role with real scope to shape CRM ways of working Potential for the role to become permanent after 12 months Supportive, values driven culture If this exciting opportunity is of interest, please get in touch ASAP. We are reviewing CV s as they come through! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

ServiceNow Administrator - Glasgow (Hybrid) - Perm - £45-55K An opportunity to join a small team with a global remit for enterprise applications in a fast growing mid-sized business. Based in Glasgow you'll need to be in the office 2-3 days a week. The job is platform ownership and administration across a suite of enterprise applications - primarily ServiceNow, but also including Dynamics 365 CRM, Microsoft Azure and Intune. You will manage configuration, oversee releases and patches, handle escalations beyond first-line support, and maintain the documentation, automation and training to reduce repeat queries. You will own a small portfolio of applications and will take functional responsibility for configuration and changes. You'll need a background as a systems administrator, and particular experience with ServiceNow: you'll have strong communication skills and background working directly with teams, users and stakeholders, as well as experience working with vendors and partners to resolve bigger outages and manage upgrades and improvements. You don't need development experience but a good technical understanding of the applications is important. The right person will have hands-on administration experience in at least one of the core platforms, a working knowledge of ITIL service management principles, and the organisational ability to manage multiple workstreams without dropping things. The role will pay around £45-55K base; you'll need to be in the office in central Glasgow 2/3 days a week. For more details please send a copy of your CV to Justin Sleep.

Our client is seeking a skilled Dynamics 365 System Administrator to join their company in a really exciting period of growth and to work on a major digital transformation. Role & Responsibilities Manage and configure Dynamics 365 CE environments, including sandbox and production instances. Customise entities, forms, views, dashboards, workforce, business process flows, and security roles. Manage user accounts, licenses, roles, and permissions to maintain security and compliance. Provide day-to-day support to end users and troubleshoot issues. Oversee integration with other enterprise systems (ERP, marketing automation, BI tools, etc.). Manage data import/export processes, data cleansing Experience Proven experience administering Dynamics 365 CE / CRM in large enterprise environments Strong knowledge of D365 CE architecture, configuration, security model, and customisation tools. Proficiency in Power Platform components such as Power Automate, Power Apps, and Power BI is highly desirable. Benefits Starting Salary - up to 40k Enhanced Pension Contributions, Life Assurance & More Flexible, Hybrid Working Model