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Benefits 10% Retail Commission Wellbeing Scheme; Facility and Treatment Use Health Club Membership Paid Lunch Breaks with Meals on Shift - provided 25% Spa Treatment Discount 20% Retail Discount Friends and Family Resort Rates NatWest Mentor Scheme In House Training It couldn't be a better time to join the team at the St Michael's Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa. The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating the opportunity to help grow and develop the Spa is here. Responsibilities Lead and support the therapist team on a daily basis Deliver high-quality treatments to an exceptional standard Ensure treatment protocols and spa standards are consistently followed Support training, coaching, and development of therapists Monitor treatment room presentation, cleanliness, and stock levels Drive retail sales and treatment upgrades Handle guest feedback professionally and efficiently Assist with rota management and operational organisation Maintain health & safety, hygiene, and compliance standards Support the Spa Manager with overall spa performance and operations Requirements NVQ Level 3 Beauty Therapy qualification (or equivalent) Previous spa experience essential Senior therapist or supervisory experience preferred Strong massage and facial treatment experience Excellent communication and leadership skills Professional, reliable, and guest-focused Passion for wellness, hospitality, and luxury service Flexible to work weekends, evenings, and busy periods when required What We Offer Competitive salary of £31,200 Commission and retail incentives Staff discounts and spa benefits Ongoing training and development Supportive team environment Schedule Full-time Weekend availability required Day shifts including bank holidays are required Experience Spa Therapist: 2-3 years (preferred) Leadership or Senior Therapist experience: 1 -2 year (preferred) Licence/Certification NVQ Level 3 Beauty Therapy (required) If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to . Pay: £31,200.00 per year Application question(s): Level 3 Beauty Therapy or Equivalent Experience: senior therapy: 1 year (required) Spa : 2 years (required) Work Location: In person

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details

Summary £XX - £XX per hour XX hour contract shifts 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Our client is looking for a Retail Security Officer in Wiltshire , where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. Applicants must have an SIA Licence, Full UK driving license and access to a vehicle. Position: Retail Security Officer Location: Wiltshire Pay Rate: £12.71 - £16.00 per hour Hours: Various Shifts: Various Your Time at Work As a Retail Security Officer you will be responsible for: - Providing a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - Carrying out Company Policy on loss prevention and ensuring the safety of staff and visitors - Lawfully deter potential troublemakers on site - Observe and report incidents using the correct reporting systems - Carrying out all duties assigned by the client or manager to whom you are responsible - Ensuring site knowledge is kept up to date and developments at the local level are identified - Understanding and implementing any Fire and Safety evacuation procedures - Assisting, if required by the Client, with staff and contractor searches - Ensuring that the Security base is always maintained in a clean and tidy condition - Conducting yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring a full uniform is worn, and an SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join today and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1TSSG (T82) Our client is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Are you a trained butcher with strong knowledge of meat products, cuts, and preparation techniques? We re recruiting for an experienced Butchery Manager to lead production operations for a well-established and award-winning business in Inverclyde. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys leading teams while maintaining exceptional quality standards. What you will get in your new role Salary between £38,000 and £40,000 per annum Free On-Site Parking Store Discounts Shifts 5/7 days, 7.30am to 4.30pm Responsibilities in your new role as Butchery Manager Lead, motivate, and manage a production butchery team of 12+ staff Ensure high-quality standards across all products and orders Oversee daily production and dispatch operations Conduct team reviews and provide ongoing training and feedback Improve processes to increase efficiency and reduce waste Manage stock levels and control material costs Maintain strict food safety and hygiene standards Support the development of new and existing product lines Your personality, experience and qualifications Previous experience within production butchery or meat retail Minimum 2 years experience in a supervisory or management role Strong understanding of meat cuts, preparation, and storage practices Excellent leadership and communication skills Ability to work efficiently in a fast-paced environment Good organisational and computer skills Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.

Oxfam Retail Volunteer People become Oxfam charity shop volunteers for all sorts of reasons. But there's one thing that unites them: they're one-of-a-kind. Think global, volunteer local Oxfam retail volunteers make a real impact every shift and help us work towards a kinder and radically better world, one without poverty. For example, by giving just 4 hours a week for a year, you could help fund two Oxfam Water Tanks that provide safe, clean drinking water to a crisis-affected community. You can volunteer in one of our over 500 shops, superstores or hubs across the UK from the age of 14. Volunteering at Oxfam is the perfect way to make friends and gain new skills, whether you're looking to improve your CV, take on a new challenge or just have fun! Here's why Oxfam is the perfect opportunity for you: Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections - retail therapy with a purpose! Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork. Find Your Community: Meet like-minded people who share your passion for a fairer world. Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference. What to expect from volunteering Volunteering in an Oxfam shop is a rewarding and hands-on experience where you'll be part of a friendly, inclusive team making a real difference. Whether you're sorting donations, serving customers, managing online sales, or supporting the shop's day-to-day operations, every task helps raise vital funds to fight poverty and inequality. You'll gain valuable skills, build confidence, and meet people from all walks of life - all while contributing to a cause you care about. No two days are the same, and there's a role to suit every interest, ability, and level of experience. What happens next? After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Assistant Manager Kings Heath Salary: 32,548 + Bonus Are you a hands-on, customer-focused Assistant Manager who enjoys variety, responsibility and being part of a growing business? We're looking for an Assistant Manager to join a successful and expanding company in Kings Heath. You'll support the Store Manager with the day-to-day running of the site, helping to deliver excellent customer service, strong operational standards and commercial performance. This is a fantastic opportunity to join a growing, entrepreneurial business where you'll be part of a close-knit team, enjoy genuine responsibility and benefit from a strong work-life balance. Work-life balance You'll work shifts between 8:30am and 6:00pm Monday to Friday , with reduced weekend hours of 9:00am to 5:00pm on Saturdays and 10:00am to 4:00pm on Sundays . Weekends are shared on a rota basis, typically with one full weekend off every two to three weeks. Days off in lieu are always provided when working weekends. The role Support the Store Manager with daily operations, ensuring the site runs smoothly and efficiently. Deliver excellent customer service and ensure a positive customer experience at every stage. Lead by example, supporting and motivating the team to achieve high standards. Handle customer enquiries, bookings and payments, ensuring accurate administration. Support sales activity and help drive store performance. Review reports and identify opportunities to improve sales, service and efficiency. Ensure compliance with company policies, health and safety procedures and site standards. Take ownership in the Store Manager's absence and support wider business growth. What you'll bring Experience as an Assistant Manager, Supervisor, Team Leader or similar in a customer-facing environment. A strong service mindset with the ability to build rapport with customers. Proven sales ability, with confidence in converting enquiries and delivering results. A hands-on, people-first approach. Strong organisational skills and attention to detail. Commercial awareness and the ability to support store performance. A proactive, positive attitude and the confidence to take responsibility. Reference: BBBH36545

Wildlife Fundraiser No experience necessary! Are you passionate about nature and confident talking to people Looking for a rewarding seasonal role where every day feels different Join the Fundraising Team in West Cornwall, where you ll help inspire public support for nature. This role is based in the stunning surroundings of West Cornwall, with regular shifts at the Discovery Hut at Land s End - one of the most iconic coastal locations in the UK. We re looking for someone who enjoys variety and is happy to travel locally. You ll have the opportunity to work across a range of locations within approximately an hour of your home, including Penzance, St Ives, Falmouth, Redruth and Truro. Please only apply if you live within the West Cornwall area (unless relocating). If you don t have fundraising experience don t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role so apply today! Position: Wildlife Fundraiser West Cornwall Ref: JUN(phone number removed) Location: West Cornwall/Truro Salary: £27,579.00 - £28,744.00 per annum Closing Date: Sun, 19th Jul 2026. We reserve the right to close this recruitment at any stage once we have made a hire. About the Role As part of the fundraising team, you ll spend your days out in the community, speaking to members of the public and inspiring support for nature conservation. Typical duties include: Travelling to a variety of local venues and events using a company van (fuel and parking costs covered). Setting up engaging fundraising stands and displays. Speaking with members of the public about the charity s work and conservation mission. Encouraging people to support the charity through regular direct debit donations. You ll be working outdoors, meeting new people every day and making a genuine difference for wildlife. The role can be challenging at times, so resilience, confidence and a positive attitude are important, but it s also incredibly rewarding. What s On Offer: No fundraising, wildlife or conservation experience is needed. If you're confident talking to people and enjoy working outdoors, we'll provide all the training and support you need to succeed. A stable salary with no commission-based pay. Company van provided for business use, with all fuel and parking expenses covered. 34 days annual leave including bank holidays (pro rata). Flexible working options available, with 3- or 4-day contracts. A supportive and inclusive team environment with a dedicated mental health assistance programme. Full induction and training at HQ in Sandy, Bedfordshire (travel and accommodation covered). What We re Looking For We re looking for people who are: Comfortable working towards individual and team targets in a positive and supportive environment. Passionate about people and conservation. Confident speaking to members of the public and asking for donations. Positive, resilient and self-motivated. Comfortable with working alone and outdoors in all weather. Willing to travel locally, with journeys averaging up to one hour each way from home. Available to work 3 out of 4 weekends per month. Demonstrates a proactive and constructive approach to work, showing willingness to learn, adapt and contribute to achieving team objectives You ll also need: A full UK driving licence. Experience in fundraising, sales or customer service is advantageous. People join from a wide range of backgrounds including retail, hospitality, customer service, teaching, care, events and fundraising. Additional Information Expected start date: 3rd of August - See pack for full list of 2026 start/Induction dates when you apply Please note that we interviewing and appointing on a first come, first served basis, so we encourage you to submit your application as soon as possible Recruitment Process Online application and CV Short video questionnaire (or alternative assessment if requested) Informal screening call with Recruitment Team Face-to-face interview with the Recruiting Manager We re committed to creating a diverse and inclusive team where everyone feels valued and supported and we particularly welcome applications from people of colour and disabled people, who are currently underrepresented across the environmental sector. This role is not eligible for UK Visa Sponsorship. Applicants must have the right to work in the UK. This is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Apprentice Emergency Gas Responder FCO Paisley Ayrshire Glasgow Dumbarton Greenock £28.2k per annum + completion bonus Start date: 5 October 2026 Earn as you learn - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more - Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus. REQ5766 We are launching our Emergency Gas Responder Apprenticeship programme across Scotland and are looking for a diverse range of people to join us to complete this 3-year programme. As part of your learning journey with us we will provide you with the skills, knowledge and behaviours to work as part of our highly skilled operations teams, safely delivering a gas supply to 5.9 million homes and business in the south of England and across Scotland. Here's the catch - we're not interested in your CV! We want to uncover your values, skills, and potential abilities to enrich our team and promote diversity and inclusion. We are currently looking for apprentices to support our engineers by: Responding to reported gas emergencies Installation and replacement of gas meters Installing, testing and commissioning internal gas pipework Promoting health and safety in gas service/repair activities Why choose an apprenticeship with SGN? This programme will lead to successful Gas Safe Registration in the following categories: CESP 1, MET4, TPCP1A, REGT1. After successfully completing your apprenticeship & securing the relevant qualifications, you will be a fully qualified Gas Engineer with SGN which will involve shift work and standby cover. Your apprenticeship will help us lead pioneering research and development for a energy system in the U.K. Our innovative technologies are transforming the gas industry while keeping people safe and warm. You will attend college on a block release basis throughout your 3 years (1 week at college per 2 months on site), building your skills and knowledge as you progress towards achievement of the Modern Apprenticeship in Gas Engineering You will be supported by our highly skilled engineers and managers, who will help you to develop in real work situations, supplementing your college learning. You will be able to grow and develop a career within SGN. We believe in nurturing talent and supporting your journey - wherever it takes you! We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. What you will need; You'll have at least 3 National 5 grades A-C or equivalent including Maths & English A passion for developing your career in the gas network industry Commitment to up to 3 years of training and education For the role, you will need to be able to drive. If you cannot drive already, you will be expected to pass your test within 6 - 12 months of joining us. During your apprenticeship you will be required to attend several training centres, which may be a distance away from home. When you are required to stay away from home, we will arrange travel and accommodation. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

The role and responsibilities: This role is ideal for someone who: Enjoys supporting people through change and understands the importance of adoption and engagement. Likes working collaboratively across teams and levels, including with senior leaders. Is comfortable working in complex or uncertain environments. Values learning, reflection and sharing good practice with others. Takes a thoughtful, structured approach to improving how organisations work. The role criteria: Significant experience leading complex organisational change initiatives. Extensive practical knowledge of change management methodologies, tools and adoption strategies. Experience integrating change management activities into project or programme plans. Ability to operate across multiple directorates, combining strategic, operational and people insight. Experience working within portfolio governance environments, including sequencing and impact assessment. Strong stakeholder engagement skills, including influencing and supporting senior leaders. Experience defining and measuring success, and tracking and reporting progress, risks and issues. Relevant change management training, qualifications, or equivalent practical experience (for example Prosci, ADKAR or APMG). You will : You will guide and support the delivery of complex, high impact change initiatives that align with TPR's strategic priorities and capacity. With a clear focus on the people side of change, you will help colleagues adapt to changes in operating models, processes, systems, technology, roles and organisational structures. You will design and deliver structured change management support that fits alongside project and delivery plans, helping teams integrate change activities into their work. Working closely with senior leaders, sponsors, project managers and operational teams, you will provide coaching, facilitation and practical guidance to support effective leadership of change. You will help address resistance, promote adoption and ensure that change is embedded and delivering measurable benefits. You will also contribute to developing change management frameworks, tools, guidance and communities of practice, supporting learning and shared capability across the organisation. Through this work, you will play a key role in improving outcomes, realising value and strengthening how change is delivered across TPR. The team: The team is currently comprised of contractors, with a permanent Head of and Business Lead recently being appointed. We aim to expand the team by an additional 6 members on a permanent basis to move away from the use of contractors. TPR offers: Genuine opportunities for learning and development. A values-led, inclusive environment. Hybrid working and flexible shift patterns. A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women's). Reward and benefits We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme. Find out what benefits a Civil Service Pension provides. Our culture TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment. About The Pensions Regulator With a career at TPR, you'll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We're committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society. Find out more about us. Applications To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application. We welcome applications on a part time and job share basis. Selection and interview If you are shortlisted for interview, we'll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion. As a Disability Confident Employer, we're committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be an offered an interview. Please note that if we receive a high volume of Disability Confident applicants, we reserve the right to offer an interview to those who best meet the essential criteria. Diversity and inclusion TPR is committed to promoting diversity, inclusion and equality in the workplace, creating an environment where everyone is encouraged to be themselves, enabling our people to feel supported, represented and do their best work. We encourage applicants from all backgrounds and with different identities and experiences to apply for roles with TPR. Further information Please visit our website to find out what it is like to work at TPR, our culture, interview process and our commitment to our employees. If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email . Closing date: 28 June 2026.

Apprentice Emergency Gas Responder FCO Poole Weymouth Totton £28.2k per annum + completion bonus Start date: 28 September 2026 Earn as you learn - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more - Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus. REQ5759 We are launching our Emergency Gas Responder Apprenticeship programme across Southern England and are looking for a diverse range of people to join us to complete this 3-year programme. As part of your learning journey with us we will provide you with the skills, knowledge and behaviours to work as part of our highly skilled operations teams, safely delivering a gas supply to 5.9 million homes and business in the south of England and across Scotland. Here's the catch - we're not interested in your CV! We want to uncover your values, skills, and potential abilities to enrich our team and promote diversity and inclusion. We are currently looking for apprentices to support our engineers by: Responding to reported gas emergencies Installation and replacement of gas meters Installing, testing and commissioning internal gas pipework Promoting health and safety in gas service/repair activities Why choose an apprenticeship with SGN? This programme will lead to successful Gas Safe Registration in the following categories: CESP 1, MET4, TPCP1A, REGT1. After successfully completing your apprenticeship & securing the relevant qualifications, you will be a fully qualified Gas Engineer with SGN which will involve shift work and standby cover. Your apprenticeship will help us lead pioneering research and development for a energy system in the U.K. Our innovative technologies are transforming the gas industry while keeping people safe and warm. You will attend college on a block release basis throughout your 3 years (1 week at college per 2 months on site), building your skills and knowledge as you progress towards achievement of the Gas Network Craftsperson (ST0205) You will be supported by our highly skilled engineers and managers, who will help you to develop in real work situations, supplementing your college learning. You will be able to grow and develop a career within SGN. We believe in nurturing talent and supporting your journey - wherever it takes you! We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. What you will need; You'll have at least 3 GSCEs A -C including Maths & English A passion for developing your career in the gas network industry Commitment to up to 3 years of training and education For the role, you will need to be able to drive. If you cannot drive already, you will be expected to pass your test within 6 - 12 months of joining us. During your apprenticeship you will be required to attend several training centres, which may be a distance away from home. When you are required to stay away from home, we will arrange travel and accommodation. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

Closing date: 08-07-2026 Customer Team Leader Location: 15-23 Queen Street , Arundel, BN18 9JG Pay: £14.48 per hour Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, 5.45am, closing-10pm, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. Duties will include working on our Post Office Counters 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring; Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to your pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Our client, a rapidly growing organisation within the FMCG food manufacturing and distribution sector, is seeking an experienced and commercially driven Operations Manager to lead a large-scale production operation based in North West London. This is an outstanding opportunity for a highly organised operational leader to take ownership of a fast-paced, multi-shift food production facility supplying retail, wholesale, and B2B customers. Offering a salary of circa 60,000 per annum , this role is ideal for an experienced operations professional with a strong background in central production units, food manufacturing, or large-scale production kitchens. Job Role Reporting to the Operations Director, the Central Kitchen Operations Manager will take full responsibility for the day-to-day running of a high-volume production facility, overseeing production, dispatch, compliance, team leadership, and continuous improvement activities. Managing a large multi-shift team, you will ensure products are produced safely, efficiently, and to the highest quality standards while maintaining operational performance, food safety compliance, and financial targets. Responsibilities Lead and develop Production Managers, Supervisors, Dispatch teams, and Production Operatives across day and night shifts. Oversee all production planning, staffing allocation, and operational workflow activities. Ensure products are manufactured to specification, maintaining quality, portion control, packaging, and allergen compliance standards. Manage daily dispatch operations, ensuring orders are fulfilled accurately and delivered on time. Maintain compliance with SALSA/BRC, HACCP, traceability, and food safety standards at all times. Oversee all production records, temperature monitoring, batch traceability, and audit documentation. Ensure equipment maintenance, cleaning schedules, and operational standards are consistently maintained. Drive continuous improvement initiatives focused on efficiency, waste reduction, and operational performance. Take ownership of the operational P&L, managing labour, waste, purchasing, and overhead costs. Produce and analyse operational and financial reports to support business performance. Manage supplier relationships and challenge performance where necessary. Lead operational improvement and infrastructure projects, including automation and process optimisation initiatives. Work closely with Supply Chain, Finance, Retail Operations, and Product Development teams to support business growth and operational scalability. Personal Profile Significant experience within a Central Kitchen, CPU, food manufacturing, or large-scale food production environment. Previous experience operating at Operations Manager level or similar senior leadership role. Strong working knowledge of SALSA/BRC, HACCP, food safety, and traceability systems. Proven experience managing large teams across multiple shifts, including night operations. Strong financial and commercial awareness with experience managing operational budgets and KPIs. Excellent organisational and leadership skills with the ability to drive high performance. Experience implementing SOPs, operational workflows, and continuous improvement initiatives. Calm and solutions-focused approach within fast-paced operational environments. Passionate about operational excellence, quality, and team development. Benefits include: Discretionary performance based bonus Bupa healthcare Free food and drink on shift Ref Code: CV13283 To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash . Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion.

The role and responsibilities This role is ideal for someone who: Enjoys bringing people together to deliver shared goals across different teams Takes a thoughtful and adaptable approach to planning and delivery Values continuous learning and encourages others to improve and grow Builds positive, trusting relationships with a wide range of stakeholders Stays focused on outcomes while navigating complexity and change The role criteria Holds an agile certification (e.g., Scrum Master, AgilePM) and a recognised project management qualification (e.g., PRINCE2, PMP) Has significant project management experience, including time in a senior or leadership role within government, regulatory or financial services environments Has a track record of delivering complex projects on time, within budget and to high quality standards using agile methods Demonstrates strong leadership and the ability to support and guide multidisciplinary teams Communicates clearly in writing and verbally, including explaining complex information in a straightforward way Uses structured thinking and sound judgement to solve problems and make decisions Builds and maintains effective working relationships with a range of stakeholders Is confident using agile project management tools such as Azure DevOps, JIRA or Trello You will : As a Senior Delivery Manager, you will play a key role in delivering complex initiatives that help protect savers and strengthen confidence in the pensions system. You will lead multiple projects from start to finish, bringing together colleagues from across teams to deliver high quality outcomes on time and within budget. Working closely with senior stakeholders, you will build trusted relationships that support clear decision-making and shared ownership. You will use agile, iterative approaches to help teams learn quickly, adapt to change and deliver value earlier. This role is central to how TPR delivers its priorities-ensuring work is well planned, risks are managed, and public value is achieved. You'll create an environment where people feel supported to collaborate, solve problems and continuously improve. By mentoring others and encouraging learning across teams, you'll help build delivery capability while making a meaningful difference to the organisation, its colleagues and the people who rely on a well-run pensions system. The team This role is within Planning, Partnerships and Corporate Reporting at TPR. This team is at the centre of all TPR initiatives and includes skilled change professionals who are experienced across Project Delivery, Business Analysis and Design and Portfolio Management and Quality. TPR offers: Genuine opportunities for learning and development. A values-led, inclusive environment. Hybrid working and flexible shift patterns. A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women's). Reward and benefits We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme. Find out what benefits a Civil Service Pension provides. Our culture TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment. Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government's workplace design guide to ensure accessibility by design was achieved for our section. We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another. About The Pensions Regulator With a career at TPR, you'll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We're committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society. Find out more about us. Applications To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application. We welcome applications on a part time and job share basis. Please note that TPR is unable to offer visa sponsorship. All applicants must already hold Right to Work in the UK for the duration of their employment. For more information on Right to Work, please visit Prove your right to work to an employer: Overview - GOV.UK. Selection and interview If you are shortlisted for interview, we'll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion. As a Disability Confident Employer, we're committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be an offered an interview. Please note that if we receive a high volume of Disability Confident applicants, we reserve the right to offer an interview to those who best meet the essential criteria. Diversity and inclusion TPR is committed to promoting diversity, inclusion and equality in the workplace, creating an environment where everyone is encouraged to be themselves, enabling our people to feel supported, represented and do their best work. We encourage applicants from all backgrounds and with different identities and experiences to apply for roles with TPR. Further information Please visit our website to find out what it is like to work at TPR, our culture, interview process and our commitment to our employees. If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email . Closing date: 28 June 2026.

Closing date: 08-07-2026 Customer Team Leader Location: Na h-Eileanan , Castlebay, HS9 5XD Pay: £14.48 per hour Contract: 24 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview. 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring; Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to your pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Paid Emails Work From Home Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. Opinion Groups UK could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK s top brands. Earn cash from paid emails, paid surveys, data entry, market research and more. Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, sales, HR, customer service, tech, marketing, advertising, driving, security, data entry, council, farm, marketing, finance, retail, recruitment and NHS workers. Also retired, unemployed, school leavers, students about to graduate and trainee apprenticeship. So whether you're an admin, PA, credit controller, receptionist, carer, teacher, nurse, barista, cleaner, delivery driver, estate agent, advisor, chef, manager, store assistant, executive, social worker, supermarket worker or night shift warehouse operative - you'll be in great company. PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete. Click Apply Now to get started!

Job Title: Complaints Team Leader Salary: £35,750 per annum - 12-month fixed-term contract (maternity cover) Location: Glasgow Shifts: Hybrid working 3 days office, 2 days from home - hours are contracted Monday- Fri 8 am-8 pm and Sat- Sunday 9 am-6 pm, however, this is rota managed and can be discussed Are you a Team Leader ready to take your career to the next level? Our client is one of the UK s leading motor finance companies, a different kind of car finance lender they use a mix of technology and financial acumen, and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is also ingrained in their culture and who they are as an employer. They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they have a Trustpilot score of 4.7 and excellent customer service reviews. This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent team leadership skills to use. What does the day-to-day look like? Lead the team to meet defined quality standards and ensure conformity with all internal and external policies and procedures within a regulated environment Manage the day to day acitivities, allocating tasks and managing workflows Act as a primary contact for all operations queries, escalating where necessary Support the team with the delivery of business SLAs, assist with daily tasks Ensure information remains confidential Remain vigilant to suspicious events, evidence of fraud or anti-money laundering activities, with notification to the AML reporting officer Support the team manager In return, our client offers a competitive benefits package including: Competitive salary 15% contributory pension Discretionary bonus 33 days of annual leave Life Assurance (x4) Wellbeing initiatives Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks. HRC Recruitment is an equal opportunities employer and all applications will be treated as such

Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.

Closing date: 30-06-2026 Customer Team Leader Location: Main Street , Broadford, IV49 9AE Pay: £14.48 per hour Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. We're happy to discuss your availability further at interview. 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to you pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.