2 jobs found

Core Applications Manager (Insurance) London (Hybrid 3 days a week onsite) Salary up to 80,000 pa + benefits Benefits include 10% pension, private medical, annual bonus A leading international specialty insurer is seeking a strategic and operational Core Applications Manager. Reporting to the Head of Core Applications, you will drive partner value, foster cross-functional IT alignment, and help spearhead a major business relationship transformation. Key Responsibilities: Application Service Management: Oversee a critical software suite spanning policy administration, claims, and document management systems. Vendor & Offshore Management: Maximize quality and value across major global tech partners and offshore managed service providers. Stakeholder Engagement: Collaborate with Line of Business Engineering Leads to manage incidents, track bugs, and optimise delivery workflows. Incident Escalation: Coordinate the evaluation and resolution of high-impact (P1/P2) platform and system issues. Governance Frameworks: Deliver services aligned with ITIL processes, SDLC, and modern Agile project management methodologies. Skills and experience: Experience within similar Applications Management role, from within the insurance industry (preferably Specialty / London Markets) Knowledge of core insurance applications (Guidewire, Newgen, Vertafore, Verisk, etc) Excellent stakeholder management skills with the ability to bridge the gap between technical teams and commercial business leads. Strong service management experience with vendors, both on and off shore ServiceNow and AzureDevOps experience an advantage for incident resolution / recording / identification ITSM service management framework / ITIL / SDLC / Agile Contact David Southwood - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>

Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.