Head of Lead Generation Call Centre Derby - Office Based Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a fast-growing legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a Head of Lead Generation Call Centre. This is a senior leadership role responsible for a 35-person outbound contact centre that drives appointments into the firm's branch network. The function works warm, high-intent data sets including existing clients and acquired will-bank customers, making this a high-volume but quality-led outbound environment. Reporting into the COO, the successful candidate will own the performance, strategy, and leadership of the entire lead generation operation, with accountability for conversion, productivity, data quality, and customer engagement outcomes. The Opportunity This is a key operational and commercial leadership role within the business, sitting at the heart of the growth engine. The successful candidate will be responsible for ensuring the contact centre consistently converts high-quality leads into booked and attended appointments, while improving efficiency, reducing attrition, and strengthening overall team performance. This role requires a visible, hands-on leader who is confident operating on the sales floor, coaching teams directly, and driving performance through data-led decision making. Key Responsibilities Commercial Performance & Sales Leadership Lead a 35-person outbound contact centre operation including Managers and Team Leaders Own core KPIs including contact rates, appointments booked, booked-to-sat ratio, and cost per acquisition Drive daily performance across the sales floor through coaching, feedback, and live management Analyse performance data and implement immediate improvements where required Embed a high-performance, compliant, and customer-focused sales culture Lead Strategy & Data Ownership Own the end-to-end outbound lead strategy across all customer and will-bank data sets Define call prioritisation, segmentation, and campaign sequencing Lead data cleansing initiatives to improve contactability and conversion rates Monitor and report on lead quality metrics and pipeline performance Continuously improve data integrity and campaign effectiveness Capacity Planning & Operational Alignment Work closely with the wider branch network to align appointment flow with advisor capacity Forecast demand and manage outbound capacity planning across teams and shifts Ensure efficient use of dialler systems, workforce planning tools, and resource allocation Balance supply and demand to optimise booked and attended appointment volumes Leadership & Team Development Lead, coach, and develop the Call Centre Manager and Team Leaders Build strong progression pathways across the contact centre structure Reduce attrition and sickness through improved engagement and leadership visibility Manage performance consistently, fairly, and proactively Create a strong culture of accountability, ownership, and development About You We are keen to speak with candidates who have: Proven experience leading a high-volume outbound contact centre (30+ FTE) Strong track record of delivering against sales and performance KPIs Hands-on leadership style with experience coaching teams and managers Strong commercial and analytical capability with a data-led mindset Experience improving conversion rates, contactability, or operational efficiency Background in regulated, sales-led, or high-volume environments (legal, financial services, insurance, utilities, telecoms etc.) advantageous Strong understanding of CRM, dialler systems, and workforce planning tools Package Salary: Negotiable Performance-related bonus scheme OTE available subject to performance Career progression within a growing and evolving business Office-based role in Derby HQ Senior leadership visibility and influence across the organisation Apply for a confidential discussion regarding this opportunity, please contact SF Partners directly.
Jun 25, 2026
Full time
Head of Lead Generation Call Centre Derby - Office Based Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a fast-growing legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a Head of Lead Generation Call Centre. This is a senior leadership role responsible for a 35-person outbound contact centre that drives appointments into the firm's branch network. The function works warm, high-intent data sets including existing clients and acquired will-bank customers, making this a high-volume but quality-led outbound environment. Reporting into the COO, the successful candidate will own the performance, strategy, and leadership of the entire lead generation operation, with accountability for conversion, productivity, data quality, and customer engagement outcomes. The Opportunity This is a key operational and commercial leadership role within the business, sitting at the heart of the growth engine. The successful candidate will be responsible for ensuring the contact centre consistently converts high-quality leads into booked and attended appointments, while improving efficiency, reducing attrition, and strengthening overall team performance. This role requires a visible, hands-on leader who is confident operating on the sales floor, coaching teams directly, and driving performance through data-led decision making. Key Responsibilities Commercial Performance & Sales Leadership Lead a 35-person outbound contact centre operation including Managers and Team Leaders Own core KPIs including contact rates, appointments booked, booked-to-sat ratio, and cost per acquisition Drive daily performance across the sales floor through coaching, feedback, and live management Analyse performance data and implement immediate improvements where required Embed a high-performance, compliant, and customer-focused sales culture Lead Strategy & Data Ownership Own the end-to-end outbound lead strategy across all customer and will-bank data sets Define call prioritisation, segmentation, and campaign sequencing Lead data cleansing initiatives to improve contactability and conversion rates Monitor and report on lead quality metrics and pipeline performance Continuously improve data integrity and campaign effectiveness Capacity Planning & Operational Alignment Work closely with the wider branch network to align appointment flow with advisor capacity Forecast demand and manage outbound capacity planning across teams and shifts Ensure efficient use of dialler systems, workforce planning tools, and resource allocation Balance supply and demand to optimise booked and attended appointment volumes Leadership & Team Development Lead, coach, and develop the Call Centre Manager and Team Leaders Build strong progression pathways across the contact centre structure Reduce attrition and sickness through improved engagement and leadership visibility Manage performance consistently, fairly, and proactively Create a strong culture of accountability, ownership, and development About You We are keen to speak with candidates who have: Proven experience leading a high-volume outbound contact centre (30+ FTE) Strong track record of delivering against sales and performance KPIs Hands-on leadership style with experience coaching teams and managers Strong commercial and analytical capability with a data-led mindset Experience improving conversion rates, contactability, or operational efficiency Background in regulated, sales-led, or high-volume environments (legal, financial services, insurance, utilities, telecoms etc.) advantageous Strong understanding of CRM, dialler systems, and workforce planning tools Package Salary: Negotiable Performance-related bonus scheme OTE available subject to performance Career progression within a growing and evolving business Office-based role in Derby HQ Senior leadership visibility and influence across the organisation Apply for a confidential discussion regarding this opportunity, please contact SF Partners directly.
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
Jun 25, 2026
Full time
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
Service Advisor Basic Salary: £30,000 + Bonus Hours:Monday - Friday 8am till 6pm & 1 in 2 Saturdays 8am till 1pm Location: Milton Keynes Benefits: On going Brand Training and Development Cycle To Work Scheme Staff discounts Free Refreshments Incentive Scheme Life Assurance Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53193
Jun 25, 2026
Full time
Service Advisor Basic Salary: £30,000 + Bonus Hours:Monday - Friday 8am till 6pm & 1 in 2 Saturdays 8am till 1pm Location: Milton Keynes Benefits: On going Brand Training and Development Cycle To Work Scheme Staff discounts Free Refreshments Incentive Scheme Life Assurance Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53193
Service Advisor Basic Salary: £28,000 OTE: £36,000 Location: Hedge End Benefits: Brand Training Company Car Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53074
Jun 25, 2026
Full time
Service Advisor Basic Salary: £28,000 OTE: £36,000 Location: Hedge End Benefits: Brand Training Company Car Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53074
We are currently seeking an experienced and professional Assistant Parts Centre Manager to join a leading independently-owned automotive parts retailer based in Stroud. This is a rare Assistant Parts Centre Manager opportunity to become part of one of the largest motor factor chains in the UK, with nearly 40 sites nationwide. The role offers a challenging and rewarding environment for individuals with automotive parts experience, particularly those with supervisory or telesales backgrounds. Benefits: Competitive, fully negotiable basic salary based on experience and current earnings Performance-related bonuses of approximately 500- 600 per month 28 days annual leave, with holiday in lieu for bank holidays worked Workplace pension scheme Opportunities for internal progression within a well-established company Internal benefits designed to support your professional development Work-life balance with a 42.5-hour week, Monday to Friday, plus 1 in 2 Saturdays Duties of the Assistant Parts Centre Manager: Assist in overseeing a team of six, including Parts Sales Advisors, Drivers, and Warehouse Operatives Develop and maintain strong customer relationships to drive sales growth and maximise profit margins Manage high volume inbound and outbound calls, ensuring proactive and professional customer engagement Work collaboratively with internal teams to meet customer requirements and enhance service delivery Complete all callbacks efficiently and maintain excellent communication standards as the Assistant Parts Centre Manager Use business data effectively to identify opportunities across customer groups and product categories Support the Branch Manager in day-to-day operations and team management Requirements of the Assistant Parts Centre Manager: Living within a reasonable commute of Stroud Recent or current experience within automotive vehicle parts, ideally in telesales or trade parts at supervisory level Full UK driving licence Strong customer service, communication, and organisational skills Ability to work effectively within a team and independently Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Stroud and Gloucestershire, today to discover more about this fantastic Assistant Parts Centre Manager opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
Jun 25, 2026
Full time
We are currently seeking an experienced and professional Assistant Parts Centre Manager to join a leading independently-owned automotive parts retailer based in Stroud. This is a rare Assistant Parts Centre Manager opportunity to become part of one of the largest motor factor chains in the UK, with nearly 40 sites nationwide. The role offers a challenging and rewarding environment for individuals with automotive parts experience, particularly those with supervisory or telesales backgrounds. Benefits: Competitive, fully negotiable basic salary based on experience and current earnings Performance-related bonuses of approximately 500- 600 per month 28 days annual leave, with holiday in lieu for bank holidays worked Workplace pension scheme Opportunities for internal progression within a well-established company Internal benefits designed to support your professional development Work-life balance with a 42.5-hour week, Monday to Friday, plus 1 in 2 Saturdays Duties of the Assistant Parts Centre Manager: Assist in overseeing a team of six, including Parts Sales Advisors, Drivers, and Warehouse Operatives Develop and maintain strong customer relationships to drive sales growth and maximise profit margins Manage high volume inbound and outbound calls, ensuring proactive and professional customer engagement Work collaboratively with internal teams to meet customer requirements and enhance service delivery Complete all callbacks efficiently and maintain excellent communication standards as the Assistant Parts Centre Manager Use business data effectively to identify opportunities across customer groups and product categories Support the Branch Manager in day-to-day operations and team management Requirements of the Assistant Parts Centre Manager: Living within a reasonable commute of Stroud Recent or current experience within automotive vehicle parts, ideally in telesales or trade parts at supervisory level Full UK driving licence Strong customer service, communication, and organisational skills Ability to work effectively within a team and independently Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Stroud and Gloucestershire, today to discover more about this fantastic Assistant Parts Centre Manager opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on? This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most. As Customer Services Team Leader, you'll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high. This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting. You'll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment. Day to Day Lead day-to-day operations for your team, ensuring service levels and customer outcomes are achieved Coach, support, and develop Customer Service Advisors through regular 1:1s and performance management Monitor workload, demand, and capacity, making real-time operational decisions Support live customer interactions during peak demand periods when required Manage performance, quality, attendance, and conduct consistently and fairly Handle escalated customer queries, complaints, and risk-based decisions professionally Complete quality reviews and support calibration activities across the operation Identify trends and opportunities for continuous improvement using operational data and customer feedback Support onboarding, training, and embedding of new processes and operational changes Work collaboratively with Compliance, QA, Training, and wider Operations teams YOU? Previous experience leading or supervising teams within a fast-paced customer service environment Strong understanding of service delivery, operational KPIs, and quality standards Excellent communication and coaching skills Ability to manage difficult conversations and complex customer situations confidently Strong organisational skills and the ability to prioritise under pressure Comfortable working across multiple systems and operational tools Positive, resilient, and accountable leadership style Experience within betting/gaming, financial services, retail, utilities, or another regulated environment would be beneficial Additional Information Fully on-site role based in Birchwood Two-week structured onboarding programme (Monday-Friday, 9am-5pm) Shift-based rota across a seven-day operation Working hours cover 06:45-22:00 on an 8-week rolling rota (5 days from 7) If you're a people-first operational leader who enjoys fast-moving environments and wants to make a genuine impact, I'd be keen to speak with you. 51707CC INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 25, 2026
Full time
Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on? This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most. As Customer Services Team Leader, you'll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high. This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting. You'll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment. Day to Day Lead day-to-day operations for your team, ensuring service levels and customer outcomes are achieved Coach, support, and develop Customer Service Advisors through regular 1:1s and performance management Monitor workload, demand, and capacity, making real-time operational decisions Support live customer interactions during peak demand periods when required Manage performance, quality, attendance, and conduct consistently and fairly Handle escalated customer queries, complaints, and risk-based decisions professionally Complete quality reviews and support calibration activities across the operation Identify trends and opportunities for continuous improvement using operational data and customer feedback Support onboarding, training, and embedding of new processes and operational changes Work collaboratively with Compliance, QA, Training, and wider Operations teams YOU? Previous experience leading or supervising teams within a fast-paced customer service environment Strong understanding of service delivery, operational KPIs, and quality standards Excellent communication and coaching skills Ability to manage difficult conversations and complex customer situations confidently Strong organisational skills and the ability to prioritise under pressure Comfortable working across multiple systems and operational tools Positive, resilient, and accountable leadership style Experience within betting/gaming, financial services, retail, utilities, or another regulated environment would be beneficial Additional Information Fully on-site role based in Birchwood Two-week structured onboarding programme (Monday-Friday, 9am-5pm) Shift-based rota across a seven-day operation Working hours cover 06:45-22:00 on an 8-week rolling rota (5 days from 7) If you're a people-first operational leader who enjoys fast-moving environments and wants to make a genuine impact, I'd be keen to speak with you. 51707CC INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
NMS Recruit are seeking a Quantity Surveyor to move into a Senior Implementation Consultant role (Construction Software / Finance) . The role is ideal for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job PurposeTo help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required).ResponsibilitiesChange Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to £60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .
Jun 25, 2026
Full time
NMS Recruit are seeking a Quantity Surveyor to move into a Senior Implementation Consultant role (Construction Software / Finance) . The role is ideal for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job PurposeTo help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required).ResponsibilitiesChange Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to £60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .
Our client is a specialist research and insight agency with an outstanding reputation in the research and tech industry. With offices in the UK and US, they work with some of the world's most recognised entertainment and consumer brands, helping them understand the behaviours, motivations, and passions of customers. They sit at a genuinely exciting intersection of research, digital, and entertainment, giving them a perspective on audiences that few agencies can match. At the heart of their offer is a proprietary research product that delivers deep, actionable insight into their market in a way that sets them apart from any generalist agency. The Opportunity This is a senior leadership role for someone who wants to run something, not just work within it. You'll take ownership of the research function, leading a well-established, high-performing team and shaping the strategic direction of a division that is central to the business. The team is in good shape, the offer is strong and the client base is enviable. What's needed now is a leader who can elevate the function. Someone who thinks strategically, gives clear direction, pushes the team's thinking, and isn't afraid to get in front of clients What You'll Do Lead, develop and inspire a talented research team; setting standards, giving honest feedback, and creating a culture of excellence Oversee the delivery of quantitative and mixed method research programmes, providing strategic direction rather than hands on execution Act as a trusted advisor to senior client stakeholders, leading presentations and insight sessions with confidence and authority Drive commercial growth by expanding existing client relationships Lead proposal development and pitching for new business. Working with existing warm relationships and an already strong pipeline Champion innovation within the research function. Developing new initiatives, methodologies, and service lines including growing the qualitative offer Think strategically about the division's future, contributing to business wide decisions alongside the senior leadership team Represent the business at industry events and conferences in the UK and internationally What We're Looking For You'll be a senior research professional, most likely at Director or Associate Director level, with a strong agency background and the credibility to lead both a team and a client conversation. Specifically: Strong quantitative expertise with broad exposure to qual. You don't need to be a qual specialist, but you need to understand it and see its value Experience overseeing complex, market research programmes including segmentation, trackers, and ideally advanced analytics A natural leader - someone who gives clear, constructive feedback and develops the people around them Commercially confident. Comfortable contributing to revenue targets and engaging clients in a business development context Brilliant communicator with high energy and presence, someone who owns the room in a client presentation Strategic thinker who can see beyond individual projects to the bigger picture of what the division should become Experience working in entertainment, gaming, media, digital, or youth focused sectors is a bonus but not essential What's on Offer Up to 70,000 base salary Private healthcare insurance 25 days annual leave plus bank holidays Additional day off for your birthday Workplace pension (3% employer / 5% employee contributions) Employee Assistance Programme; free confidential support covering mental health, counselling, and legal or financial guidance Enhanced DBS check arranged and funded by the employer Hybrid working, a minimum two days per week in the Leeds office Some (not regular) UK and international travel (US) for key clients and events If you would like to find out more, please submity your details in the usual fashion. Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Jun 25, 2026
Full time
Our client is a specialist research and insight agency with an outstanding reputation in the research and tech industry. With offices in the UK and US, they work with some of the world's most recognised entertainment and consumer brands, helping them understand the behaviours, motivations, and passions of customers. They sit at a genuinely exciting intersection of research, digital, and entertainment, giving them a perspective on audiences that few agencies can match. At the heart of their offer is a proprietary research product that delivers deep, actionable insight into their market in a way that sets them apart from any generalist agency. The Opportunity This is a senior leadership role for someone who wants to run something, not just work within it. You'll take ownership of the research function, leading a well-established, high-performing team and shaping the strategic direction of a division that is central to the business. The team is in good shape, the offer is strong and the client base is enviable. What's needed now is a leader who can elevate the function. Someone who thinks strategically, gives clear direction, pushes the team's thinking, and isn't afraid to get in front of clients What You'll Do Lead, develop and inspire a talented research team; setting standards, giving honest feedback, and creating a culture of excellence Oversee the delivery of quantitative and mixed method research programmes, providing strategic direction rather than hands on execution Act as a trusted advisor to senior client stakeholders, leading presentations and insight sessions with confidence and authority Drive commercial growth by expanding existing client relationships Lead proposal development and pitching for new business. Working with existing warm relationships and an already strong pipeline Champion innovation within the research function. Developing new initiatives, methodologies, and service lines including growing the qualitative offer Think strategically about the division's future, contributing to business wide decisions alongside the senior leadership team Represent the business at industry events and conferences in the UK and internationally What We're Looking For You'll be a senior research professional, most likely at Director or Associate Director level, with a strong agency background and the credibility to lead both a team and a client conversation. Specifically: Strong quantitative expertise with broad exposure to qual. You don't need to be a qual specialist, but you need to understand it and see its value Experience overseeing complex, market research programmes including segmentation, trackers, and ideally advanced analytics A natural leader - someone who gives clear, constructive feedback and develops the people around them Commercially confident. Comfortable contributing to revenue targets and engaging clients in a business development context Brilliant communicator with high energy and presence, someone who owns the room in a client presentation Strategic thinker who can see beyond individual projects to the bigger picture of what the division should become Experience working in entertainment, gaming, media, digital, or youth focused sectors is a bonus but not essential What's on Offer Up to 70,000 base salary Private healthcare insurance 25 days annual leave plus bank holidays Additional day off for your birthday Workplace pension (3% employer / 5% employee contributions) Employee Assistance Programme; free confidential support covering mental health, counselling, and legal or financial guidance Enhanced DBS check arranged and funded by the employer Hybrid working, a minimum two days per week in the Leeds office Some (not regular) UK and international travel (US) for key clients and events If you would like to find out more, please submity your details in the usual fashion. Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Are you a seasoned SAP SuccessFactors Senior Consultant with strong Managed Services support experience across multiple modules? Join a global leader in SAP Managed Services and become part of a trusted team delivering excellence to some of the world s most recognisable brands. If you're looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity. Candidates must be able to work in the UK without restrictions The Role at a Glance: SAP SuccessFactors Senior Consultant Managed Services Support Remote - Home-based Up to £75,000 Plus Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: For over 15 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries. Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success. Role Overview: As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients. This is a customer-focused, hands-on role supporting customer issues, enhancements, releases and ongoing optimisation activities, while collaborating closely with both functional and technical consultants. You will act as a trusted advisor to customers, helping them maximise value from their SuccessFactors landscape while delivering best practice HCM solutions and exceptional support services. Key Responsibilities: • Provide high-level advisory and consultative support across the SuccessFactors customer base. • Analyse, configure and implement appropriate SAP SuccessFactors solutions. • Manage and support SuccessFactors releases, enhancements and new functionality. • Work collaboratively with functional and technical consultants across customer environments. • Act as a strong communicator, keeping customers and management informed on progress and outcomes. • Resolve complex customer issues using strong analytical and problem-solving skills. • Ensure high levels of customer satisfaction and adherence to agreed SLAs. • Support contracted customers through established Managed Services processes and service management systems. • Contribute to project-related activities including data migration, user support and end-user training. • Produce clear documentation including functional specifications, test scripts and training materials. Skills & Competencies: • Expert knowledge of SAP SuccessFactors Employee Central. • Certified in two or more additional SAP SuccessFactors modules. • Strong understanding of modules including Recruitment, Onboarding, Time, Performance & Goals and Compensation. • Good understanding of SAP integration tools and integration methods including Dell Boomi, HCI and PO. • Strong communication skills with the ability to guide both technical and non-technical HR users. • Strong cross-functional integration knowledge across SAP functional areas. • Excellent documentation skills including functional specifications and testing documentation. • Ability to explain potential solutions clearly to both SAP knowledgeable and non-knowledgeable audiences. • Strong analytical mindset with excellent problem-solving capabilities. • Comfortable working independently while also collaborating effectively within a remote consulting team. Your Experience: • At least 6 years SAP SuccessFactors experience in functional and/or technical consulting roles. • Strong experience within customer support and Managed Services environments. • Experience supporting SuccessFactors releases, enhancements and ongoing optimisation activities. • Experience with data migration, user support and end-user training. • Proven ability to learn and adopt new SAP technologies quickly. • Experience managing multiple priorities while following change management processes. • Knowledge of Higher Education processes such as HESA and Multiple Employments would be beneficial. • Experience across end-to-end change management including requirements gathering, analysis, design, testing and implementation. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. If you re ready to bring your SAP SuccessFactors Managed Services expertise to an organisation that champions innovation, teamwork and customer success, we d love to hear from you. Apply now to take the next step in your SAP career and join a global leader committed to delivering exceptional outcomes. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jun 25, 2026
Full time
Are you a seasoned SAP SuccessFactors Senior Consultant with strong Managed Services support experience across multiple modules? Join a global leader in SAP Managed Services and become part of a trusted team delivering excellence to some of the world s most recognisable brands. If you're looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity. Candidates must be able to work in the UK without restrictions The Role at a Glance: SAP SuccessFactors Senior Consultant Managed Services Support Remote - Home-based Up to £75,000 Plus Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: For over 15 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries. Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success. Role Overview: As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients. This is a customer-focused, hands-on role supporting customer issues, enhancements, releases and ongoing optimisation activities, while collaborating closely with both functional and technical consultants. You will act as a trusted advisor to customers, helping them maximise value from their SuccessFactors landscape while delivering best practice HCM solutions and exceptional support services. Key Responsibilities: • Provide high-level advisory and consultative support across the SuccessFactors customer base. • Analyse, configure and implement appropriate SAP SuccessFactors solutions. • Manage and support SuccessFactors releases, enhancements and new functionality. • Work collaboratively with functional and technical consultants across customer environments. • Act as a strong communicator, keeping customers and management informed on progress and outcomes. • Resolve complex customer issues using strong analytical and problem-solving skills. • Ensure high levels of customer satisfaction and adherence to agreed SLAs. • Support contracted customers through established Managed Services processes and service management systems. • Contribute to project-related activities including data migration, user support and end-user training. • Produce clear documentation including functional specifications, test scripts and training materials. Skills & Competencies: • Expert knowledge of SAP SuccessFactors Employee Central. • Certified in two or more additional SAP SuccessFactors modules. • Strong understanding of modules including Recruitment, Onboarding, Time, Performance & Goals and Compensation. • Good understanding of SAP integration tools and integration methods including Dell Boomi, HCI and PO. • Strong communication skills with the ability to guide both technical and non-technical HR users. • Strong cross-functional integration knowledge across SAP functional areas. • Excellent documentation skills including functional specifications and testing documentation. • Ability to explain potential solutions clearly to both SAP knowledgeable and non-knowledgeable audiences. • Strong analytical mindset with excellent problem-solving capabilities. • Comfortable working independently while also collaborating effectively within a remote consulting team. Your Experience: • At least 6 years SAP SuccessFactors experience in functional and/or technical consulting roles. • Strong experience within customer support and Managed Services environments. • Experience supporting SuccessFactors releases, enhancements and ongoing optimisation activities. • Experience with data migration, user support and end-user training. • Proven ability to learn and adopt new SAP technologies quickly. • Experience managing multiple priorities while following change management processes. • Knowledge of Higher Education processes such as HESA and Multiple Employments would be beneficial. • Experience across end-to-end change management including requirements gathering, analysis, design, testing and implementation. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. If you re ready to bring your SAP SuccessFactors Managed Services expertise to an organisation that champions innovation, teamwork and customer success, we d love to hear from you. Apply now to take the next step in your SAP career and join a global leader committed to delivering exceptional outcomes. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: PMO Manager Location: Camberley / Newcastle / Glasgow / Remote Salary: Competitive Type: Permanent Sector: Publc Sector Job Description The PMO Manager is responsible for establishing, leading, and continuously improving a high-performing Programme Management Office (PMO) function to support the successful delivery of programmes and projects across North s Public Service sector. This role ensures strong governance, consistent delivery standards, effective reporting, and alignment to organisational strategy. The PMO Manager provides oversight of the project portfolio, enabling delivery within time, cost, and quality constraints, while maximising value for money and ensuring compliance with public sector requirements. Key Responsibilities: PMO Leadership & Governance Lead and manage the PMO function, including development of the PMO team ensuring effective governance frameworks are in place across all programmes and projects Develop and implement consistent project management standards, methodologies, tools, and templates Ensure compliance with internal governance, audit requirements, and public sector regulations Act as the escalation point for PMO related issues beyond project level escalation Provide assurance to senior leadership on programme health, risks, and performance Programme & Project Oversight Oversee the portfolio of programmes and projects, ensuring alignment with strategic priorities and service outcomes Monitor delivery progress against scope, time, cost, quality, and benefits realisation Maintain visibility of project status, ensuring accurate and consistent reporting across all initiatives Facilitate governance forums, supporting effective decision-making Support Programme and Project Managers to ensure best practice delivery and issue resolution Ensure effective integration of project outputs into business-as-usual operations Risk, Issue & Dependency Management Implement robust risk and issue management processes Identify, monitor, and manage portfolio-level risks, threats, and opportunities Ensure escalation routes are clear and effective Maintain oversight of interdependencies across programmes to manage delivery risk Performance, Reporting & Assurance Develop and maintain clear, insightful reporting for senior stakeholders, including dashboards and KPIs Track and report on programme performance, benefits realisation, and resource utilisation Ensure the quality and accuracy of project reporting through structured quality assurance processes Provide insights to support strategic decision-making at SLT/ELT level Resource & Financial Management Support resource planning and capacity management across programmes Provide oversight of programme budgets, forecasting, and financial controls Monitor project financial performance (including cost, revenue, and margin where applicable) Ensure value for money and alignment with public sector funding expectations Collaborate with commercial, sales, or pipeline teams to align delivery capacity with demand Stakeholder Engagement Build strong relationships with internal stakeholders, senior leaders, and delivery teams Act as a trusted advisor on project and programme delivery best practice Engage with external partners, suppliers, and public sector bodies where required Ensure clear communication of plans, risks, issues, and resource requirements across stakeholders Continuous Improvement Identify opportunities to improve PMO processes, tools, automation, and ways of working Drive a culture of continuous improvement, learning, and delivery excellence Support organisational maturity in portfolio, programme, and project management Develop PMO team capability and support wider organisational learning Identify skill gaps and support upskilling across delivery teams Team Management Lead, motivate & develop the PMO team Skills and Experience: Proven experience leading or managing a PMO function (ideally for public sector customers) Strong knowledge of project and programme management methodologies (e.g. APM or equivalent) Experience of governance, reporting, risk management, and portfolio oversight Strong stakeholder management skills with the ability to influence at senior levels Excellent analytical and reporting skills, with high attention to detail Team Leader/Management experience Desirable Experience working within public services (local government, NHS, central government, or regulated environments) Understanding of public sector funding, procurement, and compliance requirements Experience supporting transformation or service redesign programmes Relevant professional qualifications and/or membership (e.g. APM, or equivalent) Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK For further detail on the company and what it is like to work for North then please visit our website North.tech. Investors in People Gold accredited because at North, our people make work better
Jun 25, 2026
Full time
Job Title: PMO Manager Location: Camberley / Newcastle / Glasgow / Remote Salary: Competitive Type: Permanent Sector: Publc Sector Job Description The PMO Manager is responsible for establishing, leading, and continuously improving a high-performing Programme Management Office (PMO) function to support the successful delivery of programmes and projects across North s Public Service sector. This role ensures strong governance, consistent delivery standards, effective reporting, and alignment to organisational strategy. The PMO Manager provides oversight of the project portfolio, enabling delivery within time, cost, and quality constraints, while maximising value for money and ensuring compliance with public sector requirements. Key Responsibilities: PMO Leadership & Governance Lead and manage the PMO function, including development of the PMO team ensuring effective governance frameworks are in place across all programmes and projects Develop and implement consistent project management standards, methodologies, tools, and templates Ensure compliance with internal governance, audit requirements, and public sector regulations Act as the escalation point for PMO related issues beyond project level escalation Provide assurance to senior leadership on programme health, risks, and performance Programme & Project Oversight Oversee the portfolio of programmes and projects, ensuring alignment with strategic priorities and service outcomes Monitor delivery progress against scope, time, cost, quality, and benefits realisation Maintain visibility of project status, ensuring accurate and consistent reporting across all initiatives Facilitate governance forums, supporting effective decision-making Support Programme and Project Managers to ensure best practice delivery and issue resolution Ensure effective integration of project outputs into business-as-usual operations Risk, Issue & Dependency Management Implement robust risk and issue management processes Identify, monitor, and manage portfolio-level risks, threats, and opportunities Ensure escalation routes are clear and effective Maintain oversight of interdependencies across programmes to manage delivery risk Performance, Reporting & Assurance Develop and maintain clear, insightful reporting for senior stakeholders, including dashboards and KPIs Track and report on programme performance, benefits realisation, and resource utilisation Ensure the quality and accuracy of project reporting through structured quality assurance processes Provide insights to support strategic decision-making at SLT/ELT level Resource & Financial Management Support resource planning and capacity management across programmes Provide oversight of programme budgets, forecasting, and financial controls Monitor project financial performance (including cost, revenue, and margin where applicable) Ensure value for money and alignment with public sector funding expectations Collaborate with commercial, sales, or pipeline teams to align delivery capacity with demand Stakeholder Engagement Build strong relationships with internal stakeholders, senior leaders, and delivery teams Act as a trusted advisor on project and programme delivery best practice Engage with external partners, suppliers, and public sector bodies where required Ensure clear communication of plans, risks, issues, and resource requirements across stakeholders Continuous Improvement Identify opportunities to improve PMO processes, tools, automation, and ways of working Drive a culture of continuous improvement, learning, and delivery excellence Support organisational maturity in portfolio, programme, and project management Develop PMO team capability and support wider organisational learning Identify skill gaps and support upskilling across delivery teams Team Management Lead, motivate & develop the PMO team Skills and Experience: Proven experience leading or managing a PMO function (ideally for public sector customers) Strong knowledge of project and programme management methodologies (e.g. APM or equivalent) Experience of governance, reporting, risk management, and portfolio oversight Strong stakeholder management skills with the ability to influence at senior levels Excellent analytical and reporting skills, with high attention to detail Team Leader/Management experience Desirable Experience working within public services (local government, NHS, central government, or regulated environments) Understanding of public sector funding, procurement, and compliance requirements Experience supporting transformation or service redesign programmes Relevant professional qualifications and/or membership (e.g. APM, or equivalent) Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK For further detail on the company and what it is like to work for North then please visit our website North.tech. Investors in People Gold accredited because at North, our people make work better
The Customer Service Advisor will provide exceptional support to clients, ensuring their needs are met efficiently and professionally. This role is ideal for someone with excellent communication skills and a strong ability to manage queries in a fast-paced business services environment. Client Details This position is within a respected organisation operating in the business services industry. The company prides itself on delivering high-quality solutions to its clients and fostering a professional work environment. It is part of a well-established, medium-sized network with a strong reputation in the market. Description Respond promptly to customer inquiries via phone, email, and other communication channels. Provide accurate information about products and services offered by the company. Resolve customer complaints and escalate issues when necessary. Maintain detailed and accurate records of customer interactions in the system. Collaborate with other departments to ensure seamless customer service delivery. Assist in identifying opportunities to improve customer satisfaction and processes. Meet performance targets and contribute to team goals. Stay updated on company policies and business services to provide informed assistance. Profile A successful Customer Service Advisor should have: Strong communication and problem-solving skills. A customer-focused mindset with a proactive approach to resolving issues. Proficiency in using computer systems and software for record-keeping and communication. Ability to work effectively under pressure in a business services environment. Attention to detail and excellent organisational skills. A positive attitude and the ability to work both independently and as part of a team. Job Offer A competitive salary ranging from 27,000 to 33,000 per annum. Opportunities for professional growth and development within the business services industry. A supportive and professional work environment. Potential for long-term career progression within the company. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting Customer Service Advisor role today!
Jun 25, 2026
Full time
The Customer Service Advisor will provide exceptional support to clients, ensuring their needs are met efficiently and professionally. This role is ideal for someone with excellent communication skills and a strong ability to manage queries in a fast-paced business services environment. Client Details This position is within a respected organisation operating in the business services industry. The company prides itself on delivering high-quality solutions to its clients and fostering a professional work environment. It is part of a well-established, medium-sized network with a strong reputation in the market. Description Respond promptly to customer inquiries via phone, email, and other communication channels. Provide accurate information about products and services offered by the company. Resolve customer complaints and escalate issues when necessary. Maintain detailed and accurate records of customer interactions in the system. Collaborate with other departments to ensure seamless customer service delivery. Assist in identifying opportunities to improve customer satisfaction and processes. Meet performance targets and contribute to team goals. Stay updated on company policies and business services to provide informed assistance. Profile A successful Customer Service Advisor should have: Strong communication and problem-solving skills. A customer-focused mindset with a proactive approach to resolving issues. Proficiency in using computer systems and software for record-keeping and communication. Ability to work effectively under pressure in a business services environment. Attention to detail and excellent organisational skills. A positive attitude and the ability to work both independently and as part of a team. Job Offer A competitive salary ranging from 27,000 to 33,000 per annum. Opportunities for professional growth and development within the business services industry. A supportive and professional work environment. Potential for long-term career progression within the company. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting Customer Service Advisor role today!
LA International Computer Consultants Ltd
Bracknell, Berkshire
Technical Architect - ServiceNow Must have an Active SC Clearance The successful Technical Architect - ServiceNow will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery. This role requires strong ServiceNow architecture capability combined with leadership, governance and stakeholder engagement skills across enterprise environments. Key Responsibilities Design and deliver complex ServiceNow architecture solutions aligned to customer requirements. Create and govern high quality solution documentation and architectural artefacts. Act as the senior technical authority and decision maker across project teams. Promote ServiceNow governance, standards and best practice adoption. Support development of ServiceNow products, processes and services. Mentor junior team members and support technical capability development. Analyse complex problems and deliver effective technical solutions. Communicate technical concepts clearly to both technical and non technical stakeholders. Support customer engagements, project delivery and architectural governance activities. Required Skills and Experience ServiceNow Certified Application Developer (CAD) certification. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Implementation Specialist (CIS) ITSM certification. At least one additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript Scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions and networking. Strong communication, leadership and problem solving capability. Additional Information Travel to customer locations may be required, including overnight stays. Occasional evening or weekend work may be required. Role involves direct engagement with customer technical teams and process owners. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Jun 25, 2026
Contractor
Technical Architect - ServiceNow Must have an Active SC Clearance The successful Technical Architect - ServiceNow will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery. This role requires strong ServiceNow architecture capability combined with leadership, governance and stakeholder engagement skills across enterprise environments. Key Responsibilities Design and deliver complex ServiceNow architecture solutions aligned to customer requirements. Create and govern high quality solution documentation and architectural artefacts. Act as the senior technical authority and decision maker across project teams. Promote ServiceNow governance, standards and best practice adoption. Support development of ServiceNow products, processes and services. Mentor junior team members and support technical capability development. Analyse complex problems and deliver effective technical solutions. Communicate technical concepts clearly to both technical and non technical stakeholders. Support customer engagements, project delivery and architectural governance activities. Required Skills and Experience ServiceNow Certified Application Developer (CAD) certification. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Implementation Specialist (CIS) ITSM certification. At least one additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript Scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions and networking. Strong communication, leadership and problem solving capability. Additional Information Travel to customer locations may be required, including overnight stays. Occasional evening or weekend work may be required. Role involves direct engagement with customer technical teams and process owners. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight or (9am - 9pm) £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. or 9am - 9pm. These are two separate shift patterns. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
Jun 25, 2026
Full time
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight or (9am - 9pm) £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. or 9am - 9pm. These are two separate shift patterns. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
We're looking to add a Security Engineer to our team here at Chubb, covering a region based out of Slough. Think you know Chubb? We might just surprise you! Chubb is so much more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies to provide best in class service to our expanding client base. You won t see locks and safes here, but we are proud of our 200-year heritage. SALARY: Opportunity to earn in excess of £46,000 (This includes basic and additional supplements - base is determined on experience). LOCATION: Slough and surrounding areas Base Salary of £38016 + Oncall + Overtime Working on a localised patch no more travelling long distances 25 days holiday, plus bank holidays Stable, long-term work with a leading national business Development opportunities Benefit from industry-led training modules, in-house face-to-face courses focused on product knowledge / standards awareness, and manufacturer-led product training sessions. Additionally, take advantage of optional individual development plans designed to support your career advancement and personal growth Online GP for you and your family Parking Apps making your life a little easier Employee Referral Scheme (£1000) Company Pension Scheme (5% employer contribution) Life Assurance (4 x Basic Salary) Uniform, all PPE, tools and ongoing training provided Travel Time Scheme A Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What you will do Conducting Routine Inspections: inspect security systems a range of customers from commercial, domestic, and integrated systems Performing Maintenance and Repairs: Planning your own day, you ll be field based, visiting customer premises across the region Providing Technical Advice: offer guidance to our customers on security best practices and help them understand what we offer Responding to Service Calls: Engineers respond to customer requests for service, troubleshooting issues and resolving problems promptly to maintain customer satisfaction and safety Participate in a structured call-out rota to provide after-hours support, ensuring timely responses to urgent issues on a rotational schedule Additional Information About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
Jun 25, 2026
Full time
We're looking to add a Security Engineer to our team here at Chubb, covering a region based out of Slough. Think you know Chubb? We might just surprise you! Chubb is so much more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies to provide best in class service to our expanding client base. You won t see locks and safes here, but we are proud of our 200-year heritage. SALARY: Opportunity to earn in excess of £46,000 (This includes basic and additional supplements - base is determined on experience). LOCATION: Slough and surrounding areas Base Salary of £38016 + Oncall + Overtime Working on a localised patch no more travelling long distances 25 days holiday, plus bank holidays Stable, long-term work with a leading national business Development opportunities Benefit from industry-led training modules, in-house face-to-face courses focused on product knowledge / standards awareness, and manufacturer-led product training sessions. Additionally, take advantage of optional individual development plans designed to support your career advancement and personal growth Online GP for you and your family Parking Apps making your life a little easier Employee Referral Scheme (£1000) Company Pension Scheme (5% employer contribution) Life Assurance (4 x Basic Salary) Uniform, all PPE, tools and ongoing training provided Travel Time Scheme A Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What you will do Conducting Routine Inspections: inspect security systems a range of customers from commercial, domestic, and integrated systems Performing Maintenance and Repairs: Planning your own day, you ll be field based, visiting customer premises across the region Providing Technical Advice: offer guidance to our customers on security best practices and help them understand what we offer Responding to Service Calls: Engineers respond to customer requests for service, troubleshooting issues and resolving problems promptly to maintain customer satisfaction and safety Participate in a structured call-out rota to provide after-hours support, ensuring timely responses to urgent issues on a rotational schedule Additional Information About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
Full-Time Role Outstanding facilities and office environment - staff fun days Free parking and immediate starts available We are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area.Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people. Daily responsibilities include: Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more. Updating the in-house CRM system. Working with and consolidating Microsoft Excel spreadsheets. Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months' experience in a customer service advisor role). Hours of work: 7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday. Rate of pay: £12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks. Benefits include: 30 days' annual leave (pro rata). Work-from-home options once on a permanent contract. Potential overtime opportunities paid at time and a half. Reward and recognition schemes, including Employee of the Month awards and prizes. Free on-site parking. Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan. Pool table and dartboard in the canteen. Large screens showing sports and other events, with radio throughout the week. Smart-casual dress code, with dress-down days on the last Friday of each month and occasional fundraising events for the social committee. Modern office facilities and equipment. No work on Christmas Day, Boxing Day, or New Year's Day. Additional benefits upon becoming a permanent employee include: Advantages Programme, offering discounted cinema tickets, gym memberships, retail discounts, childcare vouchers, cycle-to-work funding, healthcare benefits, 24/7 GP video consultations, eye care, a company pension, and long-service awards. Career progression opportunities within a leading international logistics provider. If you are interested in applying for our Customer Service Advisor role and feel that you meet the above requirements, please click Apply today!
Jun 25, 2026
Seasonal
Full-Time Role Outstanding facilities and office environment - staff fun days Free parking and immediate starts available We are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area.Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people. Daily responsibilities include: Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more. Updating the in-house CRM system. Working with and consolidating Microsoft Excel spreadsheets. Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months' experience in a customer service advisor role). Hours of work: 7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday. Rate of pay: £12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks. Benefits include: 30 days' annual leave (pro rata). Work-from-home options once on a permanent contract. Potential overtime opportunities paid at time and a half. Reward and recognition schemes, including Employee of the Month awards and prizes. Free on-site parking. Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan. Pool table and dartboard in the canteen. Large screens showing sports and other events, with radio throughout the week. Smart-casual dress code, with dress-down days on the last Friday of each month and occasional fundraising events for the social committee. Modern office facilities and equipment. No work on Christmas Day, Boxing Day, or New Year's Day. Additional benefits upon becoming a permanent employee include: Advantages Programme, offering discounted cinema tickets, gym memberships, retail discounts, childcare vouchers, cycle-to-work funding, healthcare benefits, 24/7 GP video consultations, eye care, a company pension, and long-service awards. Career progression opportunities within a leading international logistics provider. If you are interested in applying for our Customer Service Advisor role and feel that you meet the above requirements, please click Apply today!
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £25,617.50 Full time 37.5 hours - will inlcude a weekend day Full time - 37.5 hours a week - Will include 1 weekend day Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Jun 25, 2026
Full time
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £25,617.50 Full time 37.5 hours - will inlcude a weekend day Full time - 37.5 hours a week - Will include 1 weekend day Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Bishopsgate (Liverpool Street), Specsavers. So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Contact Lens Assistant role could be perfect for you. As an Contact Lens Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our business Bishopsgate (Liverpool Street), Specsavers Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary: Starting at £27k Plus Bonus! Hours: 40 hours per week We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Contact Lens Assistant.These include: At least 3 months experince working in a opticians. Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics or Audiology business Basic knowledge/experience of optical and/or Audiology terminology.
Jun 25, 2026
Full time
Bishopsgate (Liverpool Street), Specsavers. So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Contact Lens Assistant role could be perfect for you. As an Contact Lens Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our business Bishopsgate (Liverpool Street), Specsavers Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary: Starting at £27k Plus Bonus! Hours: 40 hours per week We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Contact Lens Assistant.These include: At least 3 months experince working in a opticians. Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics or Audiology business Basic knowledge/experience of optical and/or Audiology terminology.
I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis. Role Purpose This is an exciting opportunity for someone who enjoys building relationships, delivering excellent service, and supporting business growth within a busy multi-depot environment, working with National and B2B customers. As the first point of contact for customers, you will play a key role in handling enquiries, processing orders, preparing quotations, and supporting both new and existing accounts. You will collaborate closely with internal teams, suppliers, and account managers to ensure a seamless customer experience while contributing to sales growth and profitability Salary ranges from £26,000 to £28,500 Mon-Fri 08:30-17:00 32 days holiday inclusive of bank holidays Option to buy additional holidays Healthcare plan Progression and development opportunities Join a supportive, practical depot environment Hands-on, varied role with plenty of customer interaction Work closely with a friendly team across sales, operations, and workshop functions Day-to-Day of the Role Respond to customer enquiries via telephone, email, and web platforms in a professional and timely manner Manage customer requests, quotations, purchase orders, and sales enquiries through to completion Build strong working relationships with National Accounts, Key Trading Accounts, and new customers Support the onboarding and adoption of B2B trade portal platforms Identify upselling opportunities and promote new products where appropriate Use CRM and Orderwise systems to accurately manage quotes, orders, and customer information Follow up quotations and record outcomes and lost sales reasons Process returns and credits in line with company procedures Liaise with suppliers regarding products, pricing, and parts enquiries Deliver excellent customer service and resolve or escalate complaints where necessary Maintain compliance with GDPR, Health & Safety, and company procedures Continuously develop product knowledge and systems understanding through training Specification Previous experience in a customer service, sales support, or internal sales role (ideally within plant hire, construction, or groundcare sectors) Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple tasks effectively A positive and professional approach to customer relationships Good IT skills and confidence using digital platforms and CRM systems Commercial awareness with the ability to identify sales opportunities A team player with strong attention to detail Ability to thrive in a fast-paced environment If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!
Jun 25, 2026
Full time
I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis. Role Purpose This is an exciting opportunity for someone who enjoys building relationships, delivering excellent service, and supporting business growth within a busy multi-depot environment, working with National and B2B customers. As the first point of contact for customers, you will play a key role in handling enquiries, processing orders, preparing quotations, and supporting both new and existing accounts. You will collaborate closely with internal teams, suppliers, and account managers to ensure a seamless customer experience while contributing to sales growth and profitability Salary ranges from £26,000 to £28,500 Mon-Fri 08:30-17:00 32 days holiday inclusive of bank holidays Option to buy additional holidays Healthcare plan Progression and development opportunities Join a supportive, practical depot environment Hands-on, varied role with plenty of customer interaction Work closely with a friendly team across sales, operations, and workshop functions Day-to-Day of the Role Respond to customer enquiries via telephone, email, and web platforms in a professional and timely manner Manage customer requests, quotations, purchase orders, and sales enquiries through to completion Build strong working relationships with National Accounts, Key Trading Accounts, and new customers Support the onboarding and adoption of B2B trade portal platforms Identify upselling opportunities and promote new products where appropriate Use CRM and Orderwise systems to accurately manage quotes, orders, and customer information Follow up quotations and record outcomes and lost sales reasons Process returns and credits in line with company procedures Liaise with suppliers regarding products, pricing, and parts enquiries Deliver excellent customer service and resolve or escalate complaints where necessary Maintain compliance with GDPR, Health & Safety, and company procedures Continuously develop product knowledge and systems understanding through training Specification Previous experience in a customer service, sales support, or internal sales role (ideally within plant hire, construction, or groundcare sectors) Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple tasks effectively A positive and professional approach to customer relationships Good IT skills and confidence using digital platforms and CRM systems Commercial awareness with the ability to identify sales opportunities A team player with strong attention to detail Ability to thrive in a fast-paced environment If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!
SALES TEAM LEADER MANCHESTER - HYBRID UP TO 35,000 + 45,000 OTE + GREAT BENEFITS THE OPPORTUNITY: Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Sales Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity. They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance. This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role. THE ROLE: Lead, coach and motivate a team to achieve sales, retention and customer service targets. Drive a stronger outbound sales culture by building confidence and engagement across the team. Support advisors with consultative selling techniques and help maximise every customer opportunity. Monitor individual and team performance, using coaching and regular 1-2-1s to improve results. Analyse performance data to identify trends and areas for improvement. Support targeted outbound campaigns and ensure they are delivered effectively. Create a positive, high-performing team environment where people feel supported and accountable. Work closely with training, quality and operational teams to continuously improve performance. Handle escalated customer issues where required. Support workforce planning and ensure service levels are maintained. Lead the team through change and encourage continuous improvement. EXPERIENCE REQUIRED: Previous Team Leader or management experience. A background in sales, with hands-on outbound sales experience. B2C experience would be preferred. Experience coaching and development to improve sales performance. Strong communication and leadership skills. Commercially minded with the ability to drive performance through coaching rather than direct selling. Confident analysing performance data and identifying opportunities for improvement. Resilient, organised and able to positively influence others. Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance. BENEFITS: 36 days annual leave. Enhanced pension. Private healthcare and dental. Life assurance. Employee Assistance Programme. Retail discounts. Enhanced family leave. Cycle to Work scheme. Regular team social events. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Jun 25, 2026
Full time
SALES TEAM LEADER MANCHESTER - HYBRID UP TO 35,000 + 45,000 OTE + GREAT BENEFITS THE OPPORTUNITY: Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Sales Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity. They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance. This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role. THE ROLE: Lead, coach and motivate a team to achieve sales, retention and customer service targets. Drive a stronger outbound sales culture by building confidence and engagement across the team. Support advisors with consultative selling techniques and help maximise every customer opportunity. Monitor individual and team performance, using coaching and regular 1-2-1s to improve results. Analyse performance data to identify trends and areas for improvement. Support targeted outbound campaigns and ensure they are delivered effectively. Create a positive, high-performing team environment where people feel supported and accountable. Work closely with training, quality and operational teams to continuously improve performance. Handle escalated customer issues where required. Support workforce planning and ensure service levels are maintained. Lead the team through change and encourage continuous improvement. EXPERIENCE REQUIRED: Previous Team Leader or management experience. A background in sales, with hands-on outbound sales experience. B2C experience would be preferred. Experience coaching and development to improve sales performance. Strong communication and leadership skills. Commercially minded with the ability to drive performance through coaching rather than direct selling. Confident analysing performance data and identifying opportunities for improvement. Resilient, organised and able to positively influence others. Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance. BENEFITS: 36 days annual leave. Enhanced pension. Private healthcare and dental. Life assurance. Employee Assistance Programme. Retail discounts. Enhanced family leave. Cycle to Work scheme. Regular team social events. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Temporary Commercial Services Administrator Your new company A well-established organisation based in Falkirk is seeking a motivated and detail-oriented Commercial Services Administrator to join its team on a temporary basis. This is a fantastic opportunity to join a purpose-driven environment where your work will have a meaningful impact. Your new role As a Commercial Services Administrator, you will support the delivery and administration of key service schemes that promote accessibility and affordability. You will be responsible for processing applications, maintaining accurate records, and providing a high standard of support to customers and stakeholders. As well as using the financial calculations, full training will be provided upon start. Your responsibilities will include: Conducting financial-based assessments and reviewing supporting documentation with a high level of accuracy Processing applications and related transactions in line with internal policies and procedural guidance Communicating with customers and external representatives (such as advisors and legal professionals), providing clear, professional support via telephone and written correspondence Maintaining accurate and up-to-date records across internal systems, ensuring compliance with data protection and retention requirements Managing customer enquiries, including handling calls confidently and sensitively in a high-volume environment Assisting with invoicing processes and monitoring income related to commercial activities Contributing to reporting requirements, including compiling data and performance information Handling sensitive financial and personal information with discretion at all times What you'll need to succeed Previous experience within an administrative role, ideally in financial services or finance-related environments Proven ability to communicate confidently over the phone, building rapport and providing clear guidance to customers Strong attention to detail, particularly when working with financial data and documentation Excellent organisational skills, with the ability to manage multiple tasks and deadlines Confidence using Microsoft Office and database systems A proactive, reliable approach with the ability to work independently and as part of a team What you'll get in return Competitive salary and benefits package The opportunity to contribute to a values-driven organisation making a positive impact Full training provided What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 25, 2026
Seasonal
Temporary Commercial Services Administrator Your new company A well-established organisation based in Falkirk is seeking a motivated and detail-oriented Commercial Services Administrator to join its team on a temporary basis. This is a fantastic opportunity to join a purpose-driven environment where your work will have a meaningful impact. Your new role As a Commercial Services Administrator, you will support the delivery and administration of key service schemes that promote accessibility and affordability. You will be responsible for processing applications, maintaining accurate records, and providing a high standard of support to customers and stakeholders. As well as using the financial calculations, full training will be provided upon start. Your responsibilities will include: Conducting financial-based assessments and reviewing supporting documentation with a high level of accuracy Processing applications and related transactions in line with internal policies and procedural guidance Communicating with customers and external representatives (such as advisors and legal professionals), providing clear, professional support via telephone and written correspondence Maintaining accurate and up-to-date records across internal systems, ensuring compliance with data protection and retention requirements Managing customer enquiries, including handling calls confidently and sensitively in a high-volume environment Assisting with invoicing processes and monitoring income related to commercial activities Contributing to reporting requirements, including compiling data and performance information Handling sensitive financial and personal information with discretion at all times What you'll need to succeed Previous experience within an administrative role, ideally in financial services or finance-related environments Proven ability to communicate confidently over the phone, building rapport and providing clear guidance to customers Strong attention to detail, particularly when working with financial data and documentation Excellent organisational skills, with the ability to manage multiple tasks and deadlines Confidence using Microsoft Office and database systems A proactive, reliable approach with the ability to work independently and as part of a team What you'll get in return Competitive salary and benefits package The opportunity to contribute to a values-driven organisation making a positive impact Full training provided What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
