182 jobs found

We are seeking an experienced and driven Project Manager to join a growing and successful team specialising in fire door inspection and installation projects. This is an excellent opportunity for a highly organised construction or fire safety professional who thrives on managing multiple projects, building strong client relationships, and delivering exceptional results. As Project Manager, you will take ownership of projects from initial planning through to completion, ensuring all works are delivered safely, efficiently, on time, within budget, and in full compliance with fire safety regulations and industry standards. Key Responsibilities Lead and manage multiple fire door inspection and installation projects simultaneously. Develop and maintain detailed project plans, programmes, resource schedules, and budget forecasts. Coordinate effectively with clients, suppliers, subcontractors, and internal teams to ensure successful project delivery. Monitor project progress, identify risks, and implement solutions to maintain programme objectives. Ensure all works comply with current fire safety regulations, health and safety legislation, and industry best practice. Carry out regular site visits and quality inspections to ensure standards and specifications are met. Prepare and present project progress reports to senior management and key stakeholders. Maintain accurate project documentation, records, and reporting systems. Support continuous improvement initiatives across project delivery processes. Build and maintain strong client relationships, ensuring a high level of customer satisfaction throughout each project. About You Essential Requirements Proven project management experience within the construction, passive fire protection, or fire safety sector. Strong knowledge of fire door regulations, inspection requirements, and compliance standards. Excellent organisational and time management skills. Strong leadership and team coordination abilities. Effective problem-solving and decision-making capabilities. Excellent communication and stakeholder management skills. Proficiency in Microsoft Office and project management software. Ability to manage multiple projects and priorities within demanding timescales. Full UK Driving Licence. Desirable Qualifications & Experience Formal Project Management qualification such as PRINCE2, PMP, or equivalent. Experience working with public sector and commercial clients. Knowledge of health and safety legislation, risk management, and compliance procedures. What's on Offer? Opportunity to work on a variety of high-profile fire safety projects. Career progression within a growing and specialist sector. A supportive and collaborative working environment. Competitive salary and benefits package. The chance to make a meaningful impact on building safety and compliance across the UK. If you are an experienced Project Manager with a background in construction or fire safety and are looking for your next challenge, we would love to hear from you. Apply with an up to date CV

Electrical Design Engineer - Intermediate Level 30,000 - 40,000 per annum London Office based Overview Are you an experienced Electrical Design Engineer with a passion for sustainability? Join a leading consultancy in building services engineering, renowned for delivering cutting-edge, high-quality engineering designs across commercial, residential, and industrial sectors. We are seeking a talented professional to join our clients team and contribute to their mission of providing best-in-class solutions that exceed industry standards. This is an exciting opportunity to work on diverse projects, manage end-to-end processes, and make a meaningful impact in the field of building services engineering. Benefits Competitive salary of 30,000 - 40,000. Opportunities for professional growth and development. A supportive and collaborative work environment. The chance to work on innovative and sustainable projects across various sectors. Exposure to cutting-edge technologies and methodologies in building services engineering. Day-to-Day Designing and developing innovative electrical systems for a variety of building types. Conducting site visits to assess existing systems and gather data for project planning. Collaborating with clients, architects, and contractors to ensure project requirements are met. Preparing detailed technical reports, schematics, and design proposals. Ensuring all designs comply with UK regulations and industry standards. Managing multiple projects simultaneously, ensuring timely and budget-conscious delivery. Responsibilities Electrical Design: Develop electrical layouts for commercial and residential buildings, including power distribution, lighting & lighting control systems, and life safety systems. Site Surveys: Conduct independent site surveys to assess existing systems, gather technical data, and create detailed reports and schematics with actionable recommendations. System Design: Design lighting, CCTV, telecoms, and fire alarm systems. Client Liaison: Confidently present design proposals and reports to clients, explaining technical aspects in clear, non-technical terms. Collaborate with developers, architects, contractors, and designers to ensure project success. Project Collaboration: Work closely with project managers, senior engineers, and other team members to ensure timely project delivery while adhering to safety and regulatory standards. Regulatory Compliance: Ensure all designs meet UK regulations and industry standards, including LET Wiring Regulations, CIBSE guidelines, and BSRIA guides. Qualifications To be successful in this role, you will need: A degree in Electrical Engineering / Mechanical Engineering or a related field (Master's degree preferred). 3-5+ years of experience in UK building services. Proficiency in AutoCAD, Revit, Dialux or Relux, and other relevant design software. Strong understanding of UK building regulations and standards. Excellent communication skills, with the ability to present technical designs and reports to clients and stakeholders. Strong problem-solving skills and attention to detail. Ability to manage multiple projects simultaneously. Effective client-facing communication and presentation skills. A collaborative mindset, with the ability to work independently and within a multidisciplinary team. Sound interesting? Apply now to take the next step.

Job Title: Housing Repairs Manager Location: Hybrid (office attendance at least once per month) Salary: 52,413 - 56,675 per annum pro rata + 5,500 MRS per annum pro rata Hours: 37 hours per week Contract Type: Permanent About the Role: We are seeking an experienced and proactive Housing Repairs Manager to lead the delivery of responsive maintenance services across a housing portfolio. This key leadership role ensures all buildings are safe, legally compliant, and maintained to high standards. You will oversee day-to-day repairs, contractor performance, and procurement activities, ensuring value for money and excellent outcomes for residents. Working closely with internal teams, external contractors, and partner agencies, you will maintain high levels of tenant satisfaction and effective management of communal areas and building services. Key Responsibilities: Lead the delivery of responsive maintenance services across the housing portfolio. Ensure compliance with statutory, regulatory, and health & safety requirements (e.g., fire safety, gas, electrical, legionella). Monitor and manage repairs timescales, KPIs, contractor SLAs, and performance. Manage departmental budgets, ensuring financial control and value for money. Oversee procurement, contract mobilisation, and supplier management. Maintain communal areas and shared services to high, safe standards. Prioritise resident satisfaction and resolve issues promptly. Requirements: Essential: Proven background in housing repairs and maintenance management. Strong leadership and team management skills. In-depth understanding of statutory compliance, landlord obligations, and building safety regulations. Experience in block management, residential property management, or social/temporary accommodation. Ability to manage contractors, SLAs, procurement, and performance monitoring. Strong budget management and cost control reporting skills. Confidence using housing management, compliance, or FM systems. Full UK driving licence and willingness to attend onsite meetings. Desirable: Relevant qualification in facilities management, property services, or building maintenance. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.

An experienced Site Manager is required to oversee an important refurbishment project at HMP Whatton. Your new company A large FM and Maintenance contractor who runs the contract for the Ministry of Justice to maintain UK Prisons has an exciting opportunity for a Site Manager to join a new project at HMP Whatton. This is a temporary role for at least 6 months, to be reviewed thereafter.The role will require passing security vetting, so a clean criminal record is essential. Your new role This will be based at HMP Whatton, where you will be responsible for a large project of Fire Door Remedial work. The scope of works includes: Replacing all fire doors throughout the establishment. Repair the ceilings as required to the correct finish Repair any doors / IPS panels as required Repair and replace flooring as required following repairs All works are to be documented by photographs and a report so that where defective works can be proven, costs can be recovered through the original contractor. As the Site Manager, you will play an important part in delivering the project in a safe and risk-free process. This includes management of safety, CDM, issues, risks, and project change requests to ensure successful and on-time project delivery. You will be responsible for:Meeting with senior management and clients to track delivery timelines and costs.Managing and planning the escorts to meet the contractorsLiaising with all stakeholdersDeveloping detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirements.Identifying and assigning project tasks based on the skill sets, experience, and strengths of staff members and supply chain.Monitoring project performance to ensure timely delivery.Compiling and submitting project status reports to clients, management, and other stakeholders.Working effectively with relevant stakeholders for efficient project implementation.Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders. What you'll need to succeed You will be able to demonstrate previous experience as a Site Manager, ideally working on refurbishments and/or small works construction background. Experience in managing a variety of sectors would be beneficial as this role is varied. You will have previous experience of managing subcontractors and stakeholder engagement. Health and Safety experience is essential, as are the following qualifications:SMSTS/NVQ level 6 construction management, CSCS card requiredIOSHCDM knowledgeNVQ or City and Guilds in relevant trades qualification.This role is open to PAYE or Umbrella PAYE options - NO CIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Role: Resident Electrical Engineer Location: Plymouth Duration: 12 months Rate: DOE Inside IR35: Umbrella The purpose : Ensure the delivery of site Quality by managing, providing advice and support, and witnessing the installation and commissioning process through construction works in the submarine refit complex. Primary focus will be Electrical activity. You will be accountable to the Lead Construction Manager for day to day planning matters. You will assist the construction and Project team by providing advice and communicating with contractors and relevant internal stakeholders to resolve site issues/ Technical Queries during construction in line with contract timescales. You will ensure the contractor adheres to the Scope of works and Change requests. You will undertake and record inspections to ensure adherence to scope and integrated test plans. Responsibilties Ensure the delivery of site Quality by managing, providing advice and support, and witnessing the installation and commissioning process through construction works in the submarine refit complex. Participate in the problem solving for development of technical solutions to deficiencies or in the development of designs to overcome installation problems. You will be accountable to the Lead Construction Manager for day-to-day planning matters. You will assist the construction and Project team by providing advice and communicating with contractors and relevant internal stakeholders to resolve site issues/ Technical Queries during construction in line with contract timescales. You will ensure the contractor adheres to the Scope of works and Change requests. You will undertake and record inspections to ensure adherence to scope and integrated test plans. Supervise and provide on-the-job guidance to the junior staff. Make effective use of Learn from Experience information to develop and disseminate knowledge in relation to practical engineering and to maintain a record of development to substantiate the skills achieved. Support development, construction, installation, commissioning, operation and maintenance of Facilities to ensure that they comply with the design intent and our client's for Nuclear related Works, together with all relevant Local and National Regulations and Legislation. Qualifications and Experience Requirements Design of electrical building services, to include fire detection and alarm systems, industrial lighting and emergency lighting, site broadcast (PA) and HVAC; Sound understanding of company and departmental procedures relating to Health and Safety, Design and quality. The post holder must be able to demonstrate relevant knowledge and skills required in the resolution of onsite electrical issues of complex systems throughout the construction lifecycle. Provide advice based on on-site experience to the designers to enable them to develop the design Sound understanding of Company and departmental procedures relating to Design, Health & Safety and Quality requirements, and ability to manage projects in accordance with these procedures. Working knowledge of relevant engineering office computer applications Ideally Experience of the design support to construction, operation, refit/repair of conventional and nuclear submarines and/or facilities Due to the nature of the work carried out at our client's site, these roles are subject to specific nationality requirements and are only open to sole British citizens. Candidates who meet this criterion will also be required to undergo security clearance vetting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Freelance Site Manager Facade Remediation Project We are seeking an experienced Freelance Site Manager to oversee a large-scale facade remediation project on a high-profile residential/commercial development. This is an excellent opportunity for a proactive and technically competent individual with a strong background in external envelope works, remediation, and refurbishment projects. Key Responsibilities for the Site Manager: Day-to-day management of site operations Coordination of subcontractors, suppliers, and labour Ensuring works are delivered safely, on programme, and to a high standard Managing health & safety compliance and site documentation Liaising with clients, consultants, and project stakeholders Monitoring quality control and progress reporting Conducting site inspections and toolbox talks Overseeing facade remediation works including cladding, fire stopping, render systems, curtain walling, and associated external works Requirements for the Site Manager role: Proven experience managing facade remediation or external envelope projects Strong knowledge of current health & safety regulations SMSTS, CSCS, and First Aid certifications essential Experience with occupied buildings preferred Ability to manage fast-paced programmes and coordinate multiple trades Excellent communication and organisational skills Project Details for the Site Manager: Freelance / Contract position Immediate start available Competitive day rate DOE Long-term project pipeline potential Location: Twickenham To Apply for this Site Manager role: Please send your CV along with a brief summary of relevant facade remediation experience and availability.

Senior Project Manager - Building Remediation & Defects Salary: up to 65,000 including car allowance Location: Bedfordshire (hybrid working with regular travel to sites across our operating region) Reporting to: Head of Building Safety & Asset Compliance We are investing significantly in our building safety and remediation programme, and we're looking for an experienced Senior Project Manager to play a pivotal role in shaping and delivering this work. This is a critical role responsible for ensuring remediation works are delivered safely, efficiently, and in full compliance with regulatory requirements. You will work collaboratively with internal teams, contractors, and stakeholders to develop robust remediation strategies that address root causes and prevent recurrence. You will lead remediation schemes that directly improve the safety, quality, and longevity of our homes-making a tangible difference to customers' lives. With a strong focus on building and fire safety, you will play a key role in protecting customers, improving asset quality, and maintaining the highest standards across all projects. If you're motivated by accountability, high standards, and the opportunity to lead critical safety-driven work, this role offers both challenge and purpose. Flexibility is required for this role, including attendance at the office and travel to various sites. Key Responsibilities Defect Management & Remediation Lead the identification, documentation, prioritisation, and resolution of defects across the project lifecycle Develop and implement effective remediation strategies aligned to project goals, budgets, and timelines Carry out root cause analysis and embed continuous improvement practices Project Delivery & Coordination Manage the full lifecycle of remediation projects, including planning, budgeting, and resource allocation Coordinate cross-functional teams to ensure timely and effective resolution of defects Track progress, monitor performance, and escalate risks where necessary Stakeholder Engagement Build and maintain strong relationships with internal teams, contractors, and external partners Provide clear, regular updates on project progress and remediation plans Manage customer expectations and handle complaints sensitively and effectively Quality, Compliance & Safety Ensure all works comply with relevant regulations, including Building Safety legislation and Approved Documents Monitor quality through robust assurance processes and challenge unsafe or substandard practices Promote a strong culture of building safety and compliance across all stakeholders Risk Management & Reporting Identify and mitigate risks related to building defects and remediation works Develop reporting dashboards and maintain accurate project documentation Provide regular performance and risk updates to senior stakeholders Skills & Attributes Excellent communication and stakeholder management skills Ability to challenge contractors and hold partners accountable Strong analytical and problem-solving ability with high attention to detail Ability to manage multiple priorities in a fast-paced, complex environment Collaborative approach with the ability to work both independently and as part of a team Commercial acumen

A council on the South coast is seeking an Interim Compliance Manager (housing and Corporate Property) Your new company We are supporting a forward-thinking council on the South Coast in recruiting a skilled Compliance Manager to lead statutory and regulatory compliance across the organisation's "Big Six" building safety areas: Fire Safety Asbestos Management Legionella / Water Hygiene Gas Safety Electrical Safety Lifts and Lifting Equipment (LOLER) This is a high-impact position where you will provide strategic oversight, ensure compliance with all relevant legislation, and drive continuous improvement in safety management across the council's housing and corporate property portfolios. Your new role Lead and oversee compliance programmes for all "Big Six" statutory areas.Ensure the council meets all regulatory obligations, record-keeping standards, and audit requirements. Manage compliance contractors, consultants, and internal teams to achieve high-quality outcomes. Deliver accurate reporting, performance data, and risk assessments to senior leadership. Drive policy development, process improvement, and organisational learning in compliance management. Act as the council's subject-matter expert on property compliance and building safety. Lead investigations and corrective actions where non-compliance is identified. Support budget planning and contract delivery within compliance areas. What you'll need to succeed Strong experience working within statutory compliance, housing compliance, corporate property, building safety, or a similar regulated environment.In-depth understanding of legislation relevant to the Big Six compliance areas (e.g., Fire Safety Order, Gas Safety Regulations, Control of Asbestos Regulations, Electricity at Work Regulations, ACOP L8/HTM guidance, LOLER). Proven experience managing contractors, audits, and large-scale compliance programmes. Excellent communication and stakeholder-management skills, with the ability to influence at all levels. Strong analytical and reporting ability, including use of compliance systems and asset data. Desirable qualifications are NEBOSH General Certificate or NEBOSH Fire CertificateBOHS P402 / P405 (Asbestos surveying/management) Legionella Responsible Person / City & Guilds Legionella Qualifications 17th/18th Edition (Electrical) - advantageous for understanding compliance requirements Gas Safe awareness training (for managerial oversight) ILM Level 3/5 or similar leadership qualification Project Management qualification such as PRINCE2 or APM Membership of relevant professional bodies (e.g., IOSH, IFE, IWFM, BOHS) What you'll get in return You will be offered £400 per day umbrella on a three-month rolling contract. Offering hybrid working of three days in office/site and two days from home. Working 7.2 hours a day Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Our client is seeking an experienced FRA Contracts Manager to lead multiple fire safety projects across the UK. This is an excellent opportunity for a proactive, organised, and commercially aware professional to join a well-established contractor. The Role As the FRA Contracts Manager, you will be responsible for managing teams across a range of active and upcoming contracts click apply for full job details

Role Purpose The purpose of this job is to ensure the highest standards of fire safety & provide expert advice to reduce the risk of fire to all housing stock through effective management of fire risk assessments, and ensure that the Local Authority meets the requirements of all Fire & Building Safety legislation. Responsibilities To ensure THH complies with all relevant Fire Safety legislation and BS/EN standards. Provide expert technical advice on the application and interpretation of fire safety guidance. To provide a leading role in the development, implementation and management of THH Fire Safety Strategy. To commission and manage the annual programme of Fire Risk Assessments ensuring that all risk assessments are completed in line with contractual requirements. To take responsibility for the management of fire risk actions arising from risk assessments. Work closely with colleagues to ensure all Fire Safety risks are considered and eliminated when considering new projects and contract reviews. Review and evaluate fire safety design submissions for suitability and sufficiency and develop recommendations to resolve any identified deficiencies. Investigate any fire related incidents in THH stock and work with colleagues to ensure that all follow up measures are completed. To work effectively within the Fire Risk and Building Safety Team and deputise for the Fire Risk Manager when required. Requirements Experience in operational Fire Safety Management. Formal qualification in Fire Safety/Operations or relevant substantial experience. Significant experience in undertaking Fire Risk Assessments, Fire Audits and Fire Inspections. Comprehensive working knowledge of fire safety standards in Housing. Principles of developing building safety cases. Experience of working with residents. Broad technical knowledge of building construction across a wide range of asset archetypes including high rise buildings. Contract Initial 3 to 6 month ongoing contract with the opportunity to extend PAYE via Umbrella Monday to Friday 9am to 5pm If you are interested in this position AND meet the requirements, APPLY NOW!

Educational Institution are hiring for a Senior Facilities Manager Your new company You will be joining a prestigious, high-profile educational and cultural institution based in central London. The organisation operates in a vibrant, public-facing environment with multiple buildings, busy footfall, and a year-round schedule of events, performances, and community activity. With a strong commitment to excellence, safety, and an exceptional user experience, the organisation places its Estates team at the heart of its operations. You'll be part of a dedicated professional community that supports students, staff, and thousands of visitors each year. Your new role As Senior Facilities Manager, you will be responsible for the smooth day-to-day running of all operational estates services across several sites. Reporting into the Director of Finance, you will manage a broad remit including building maintenance, security, soft services, health & safety, and contractor management.You will lead operational teams, set clear priorities, and ensure exceptional service delivery across the estate. Key responsibilities include: Delivering the Estates strategy and overseeing all operational activity. Managing hard and soft service providers, ensuring SLA and KPI performance and driving continuous improvement. Overseeing all security operations-including access control, key management, CCTV, and out-of-hours incident response. Working closely with the Health & Safety Manager to ensure compliance and robust risk management. Managing contracts across mechanical, electrical, fire services and other critical building systems. Maintaining asset registers and operational documentation. Leading and monitoring project work within the Estates remit. Overseeing budgets, procurement processes, and ensuring value for money across all external contracts. This is a fast-paced, varied role that requires confidence, resilience, and the ability to make rapid decisions that impact the whole organisation. What you'll need to succeed Essential: Significant experience in Estates or Facilities Management, ideally in a public-facing environment. Strong leadership skills with proven experience managing large, multi-disciplinary teams. Excellent communication, organisation, and the ability to remain calm under pressure. Experience managing contractors, suppliers, and outsourced teams. Ability to prioritise, make quick decisions, and take ownership of issues from start to finish. Good Microsoft Office skills, particularly Excel. Strong technical understanding of building operations and maintenance. A customer-focused approach with the ability to work effectively with people at all levels. A good general education, including GCSE Maths and English (A-C or equivalent). Health & Safety knowledge (IOSH/NEBOSH desirable). IWFM or degree-level FM qualification (desirable). Desirable: Listed building knowledge Maintenance experience Experience in Higher Education or performing arts venues Procurement and change management experience AutoCAD LT skills Knowledge of framework procurement (e.g., LUPC) What you'll get in return You will join a respected and genuinely inspiring organisation where your work directly contributes to the experience of students, staff, and the wider public. You'll have the opportunity to lead an engaged team, shape the future of the facilities function, and take ownership of meaningful operational and project work.Alongside a competitive salary and benefits package, you will benefit from: A collaborative, supportive working culture Opportunities for professional development Exposure to unique and dynamic estates challenges The chance to work in a vibrant environment that hosts hundreds of public events each year This is an excellent opportunity for an experienced facilities professional looking to make a real impact in a high-profile London setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

The Company Is a design lead Mechanical and Electrical Building Services Engineering Business focused on engineering solutions to meet ever changing market needs. Established in the 60 s this well-established market leading Contractor provide fully integrated M&E Project Management services delivered through teams of highly competent engineers and management staff supported by an extensive and comprehensive supply chain. The Role The Mechanical Project Manager will be responsible for the successful delivery of Mechanical Building Services projects with typical values ranging from £1m to £5m across East Anglia, Cambridgeshire and surrounding regions. Projects will span a variety of sectors including education, healthcare, commercial and industrial developments. Mechanical Project Manager - Key Responsibilities The role requires an experienced Mechanical Project Manager with a proven track record in delivering Mechanical Building Services projects, encompassing the following systems: Ventilation, heat recovery, natural ventilation and fume extraction systems Low Temperature Hot Water (LTHW) systems, including district heating, gas-fired plant and air source heat pumps Chilled water systems Air conditioning systems Public health services, including domestic water and drainage Building Management Systems (BMS) The Mechanical Project Manager will be responsible for the full project lifecycle, including budget management, procurement, programme planning, site delivery, commissioning and final handover. They will ensure all projects are delivered on time, within budget, to specification, and in full compliance with health and safety requirements. A strong working knowledge of mechanical building services systems, relevant industry standards and statutory regulations is essential to ensure high-quality installations and compliance. Stakeholder Management Responsibilities The Mechanical Project Manager will liaise closely with all project stakeholders, including clients, main contractors, consultants, suppliers and internal management teams. Responsibilities will include maintaining project trackers, producing regular progress reports and ensuring effective communication throughout all stages of the project. To be considered for this position please apply via this advert. Cleveland Eton are acting as a Recruitment Business in relation to this vacancy. By applying you are granting us consent to contact you in relation to this application. Your details will remain confidential and will not be provided to any other party without your express permission. Mechanical Project Manager

Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.