Health & Safety Consultant Location: Home-based, covering Scotland Primary coverage area: Perthshire, Inverness, the Highlands and surrounding areas Salary: £50,000 - £55,000 + car allowance & bonus Joshua Robert are working with a well-established risk management and consultancy business to appoint a Health & Safety Consultant to cover a key region across Scotland. This is a field-based role, working from home while travelling to client sites across the Scottish region. The main coverage area will include Perthshire, Inverness, the Highlands and surrounding areas, with occasional wider travel where required. The successful candidate will provide practical, high-quality health and safety advice to a varied client base across commercial, rural and agricultural environments. This will include supporting customers with risk assessments, audits, site reviews, written reports and action plans. The client base in this region has a strong rural and agricultural focus, so experience working with farming, agriculture, forestry, estates or similar environments would be advantageous. However, this is not essential. The key requirement is the ability to adapt your communication style, build credibility with different types of clients and provide clear, practical advice that helps customers understand and manage their risks. The Role As Health & Safety Consultant, you will deliver consultancy services across your region, supporting clients to comply with legislation, improve safe working practices and reduce operational risk. You will carry out site visits and remote surveys, identify risk improvement requirements and produce clear, professional reports that set out practical recommendations, priorities and realistic timescales for action. A key part of the role is translating health and safety legislation, technical guidance and risk information into advice that customers can understand and implement. You will need to be confident working independently, managing your own workload and maintaining strong relationships with clients and internal stakeholders. Key Responsibilities Deliver health and safety consultancy services to clients across Scotland Undertake site visits, risk assessments, audits and remote surveys Identify risk improvement requirements and provide practical recommendations Produce detailed reports, action plans and written assessments to a high professional standard Support clients in understanding their health and safety responsibilities Build and maintain strong client relationships across commercial, rural and agricultural settings Manage your own workload, appointments, travel and reporting deadlines Work in line with agreed service levels, quality standards and performance targets Keep up to date with health and safety legislation, best practice and industry guidance About You You will be an experienced Health and Safety professional with a strong technical grounding and the confidence to advise a broad range of clients. You may already be working in a consultancy role, or you could be an experienced H&S Advisor or Manager looking to move into a more client-facing, field-based position. You will need to be comfortable working independently, travelling across a regional patch and communicating with different types of businesses, from commercial organisations through to rural and agricultural clients. Candidate Requirements Experienced Health and Safety professional CertIOSH status as a minimum NEBOSH Certificate or equivalent health and safety qualification Working towards NEBOSH Diploma, Level 6 Diploma or Chartered status would be desirable Strong knowledge of current health and safety legislation, risk management and loss prevention practices Experience providing health and safety advice across commercial environments Agriculture, farming, forestry, rural estates or agri-business experience would be advantageous Strong written communication skills, with the ability to produce high-quality reports and assessments Confident stakeholder engagement and client-facing communication skills Self-motivated, organised and comfortable working towards agreed targets and KPIs Full UK driving licence This is an excellent opportunity for a Health and Safety Consultant, H&S Advisor, Risk Management Consultant or experienced field-based H&S professional who enjoys variety, autonomy and working directly with clients to improve safety standards. For a confidential conversation, please apply or contact Joshua Robert directly.
Jul 01, 2026
Full time
Health & Safety Consultant Location: Home-based, covering Scotland Primary coverage area: Perthshire, Inverness, the Highlands and surrounding areas Salary: £50,000 - £55,000 + car allowance & bonus Joshua Robert are working with a well-established risk management and consultancy business to appoint a Health & Safety Consultant to cover a key region across Scotland. This is a field-based role, working from home while travelling to client sites across the Scottish region. The main coverage area will include Perthshire, Inverness, the Highlands and surrounding areas, with occasional wider travel where required. The successful candidate will provide practical, high-quality health and safety advice to a varied client base across commercial, rural and agricultural environments. This will include supporting customers with risk assessments, audits, site reviews, written reports and action plans. The client base in this region has a strong rural and agricultural focus, so experience working with farming, agriculture, forestry, estates or similar environments would be advantageous. However, this is not essential. The key requirement is the ability to adapt your communication style, build credibility with different types of clients and provide clear, practical advice that helps customers understand and manage their risks. The Role As Health & Safety Consultant, you will deliver consultancy services across your region, supporting clients to comply with legislation, improve safe working practices and reduce operational risk. You will carry out site visits and remote surveys, identify risk improvement requirements and produce clear, professional reports that set out practical recommendations, priorities and realistic timescales for action. A key part of the role is translating health and safety legislation, technical guidance and risk information into advice that customers can understand and implement. You will need to be confident working independently, managing your own workload and maintaining strong relationships with clients and internal stakeholders. Key Responsibilities Deliver health and safety consultancy services to clients across Scotland Undertake site visits, risk assessments, audits and remote surveys Identify risk improvement requirements and provide practical recommendations Produce detailed reports, action plans and written assessments to a high professional standard Support clients in understanding their health and safety responsibilities Build and maintain strong client relationships across commercial, rural and agricultural settings Manage your own workload, appointments, travel and reporting deadlines Work in line with agreed service levels, quality standards and performance targets Keep up to date with health and safety legislation, best practice and industry guidance About You You will be an experienced Health and Safety professional with a strong technical grounding and the confidence to advise a broad range of clients. You may already be working in a consultancy role, or you could be an experienced H&S Advisor or Manager looking to move into a more client-facing, field-based position. You will need to be comfortable working independently, travelling across a regional patch and communicating with different types of businesses, from commercial organisations through to rural and agricultural clients. Candidate Requirements Experienced Health and Safety professional CertIOSH status as a minimum NEBOSH Certificate or equivalent health and safety qualification Working towards NEBOSH Diploma, Level 6 Diploma or Chartered status would be desirable Strong knowledge of current health and safety legislation, risk management and loss prevention practices Experience providing health and safety advice across commercial environments Agriculture, farming, forestry, rural estates or agri-business experience would be advantageous Strong written communication skills, with the ability to produce high-quality reports and assessments Confident stakeholder engagement and client-facing communication skills Self-motivated, organised and comfortable working towards agreed targets and KPIs Full UK driving licence This is an excellent opportunity for a Health and Safety Consultant, H&S Advisor, Risk Management Consultant or experienced field-based H&S professional who enjoys variety, autonomy and working directly with clients to improve safety standards. For a confidential conversation, please apply or contact Joshua Robert directly.
Senior Practitioner About us We are within easy commutable distance of Greater Manchester, Cheshire and Merseyside regions. In addition, we offer flexible working - including a blend of working from home/remotely We have a strong vision for social work practice in Warrington and have developed a new approach to social work. We have embedded a relationship based practice model that has systemic practice at its core. We are working alongside the Centre for Systemic Social Work, who are providing a comprehensive training programme to social workers and managers across our teams. We have three Children in Care teams, and a Care Experienced Team for our Care Leavers Each team has a Team Manager who is eager to support and develop all social workers alongside the Senior Practitioner. Our teams support children and young people who are subject to care orders and for whom we share PR who live within foster placements, residential care and also with members of their extended family. We recognise that the role can be challenging and we have a range of exciting and impactful developments in Warrington that our social workers can utilise in supporting families, including: No Wrong Door - a multi-agency hub where young people at risk of going into care get targeted support to cope with the multiple issues they face; this includes our own Internal Accommodation 'The Lighthouse' from aged 8 years, for Outreach and from aged 12 years for Emergency accommodation whilst we work with families for children at risk of entering care and Supported Accommodation placements with wrap around Outreach support for 16-18 year old. Systemic Hub - consisting of Systemic Family Practitioners who are assigned to each team to provide therapeutic support and intervention and provide guidance to our social workers regarding systemic approaches to direct work and interventions Family Time Service (to assist in arranging and supervising the time that our children in care spend with their families). Restore - a service designed to work with Mothers who are pregnant and have children previously moved, with the aim of reducing repeat removals. Family Group Conference Co-ordinators and Lifelong Links. Business Support - the team are able to assist with taking minutes of meetings, scanning documents onto the system and other administrative tasks. Magic Notes - AI to record meetings to ease the burden of recording onto the children's files in a timely way. In Warrington we want all children and families to benefit from high quality and purposeful relationships with professionals. We believe this will help create the best opportunities for people to change and reach their full potential. We also believe one of the most effective ways to improve the outcomes for children and families is through providing our social workers with the best conditions in which they can thrive. Here in Warrington we are proud to be graded Good overall and Outstanding in two areas - Children in Care and Leadership in our 2024 Ofsted inspection, which says;- The decisions for children to enter care are made in a timely manner and when it is in their interests to do so. When necessary, care proceedings are initiated, and work is progressed without delay. Feedback from the local judiciary and the Children and Family Court Advisory and Support Service (Cafcass) is exceptionally positive. Social workers in Warrington produce high-quality evidence and assessments for court, which are supporting the timely progression of legal proceedings. This results in swift and highly effective plans being secured for children's future care. Children benefit from early planning for permanence. When it is not possible for children to live with their birth parents, social workers work diligently to explore all alternative options, including foster to adopt and special guardianship orders. There is a strong emphasis on keeping children within their kinship network. Family group conferences are used to great effect to identify potential carers for children, which enables assessments to start sooner. When children live with kinship carers, their assessments are comprehensive and support children to remain within the family, maintaining their identity and a sense of belonging. Children are visited regularly to ensure that their needs are being met. For a small number of children, the senior management endorsement of these arrangements is not consistently timely, leading to delays in assuring the appropriateness of these placements. Detailed assessments support decisions to enable children in care to return home under placement with parent regulations. Assessments include the views of independent reviewing officers (IROs) and other professionals where appropriate. Many children in care in Warrington live in stable foster placements where they are thriving, and where they have a sense of belonging and permanence. When the plan for children is long-term foster care, matching takes place through permanence meetings, without delay. Children in care are supported and visited regularly by social workers who know them well. Workers are persistent in their efforts to build and sustain relationships with children who have previously displayed high levels of resistance towards professionals. Social workers undertake purposeful, sensitive direct and life-story work with children on a range of topics, including relationships, safety, health and understanding emotions. This helps children to comprehend, at their own pace, their life experiences and plans for their futures. The role We are recruiting for qualified social workers to join our Children in Care & Care Leavers Service, experienced practitioners are welcome to apply. We currently have vacancies for a full time 37 hours Senior Practitioner post. We have high aspirations for our children and welcome those who share our ambition! So if you want to make a difference to the lives of vulnerable children and young people with relationship based practice at the heart of everything we do and develop great relationships, then come and join us in Warrington where we are passionate about our work with children and families. What's needed? Social Work Degree or equivalent (e.g. DipSW/CQSW) Registered with the Social Work England Relevant post qualifying training Knowledge of wider children and young people's services including non-local authority provision Please see attached the job description and person specification for further information about the essential requirements for this this role. Benefits As well as a competitive salary, working for us means you get: 26 days annual holiday - raising to 31 after 5 years of service (pro-rata) Access to our attractive and competitive benefits package Access to our Health & Wellbeing Programme Key Dates & Further Information The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. DBS clearance is required. If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally. In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment. Warrington Borough Council is a Disability Confident employer For enquiries or an informal discussion - please contact Mags Houghton Interim Team Manager or Sandra Siwoku Interim Service Manager
Jul 01, 2026
Full time
Senior Practitioner About us We are within easy commutable distance of Greater Manchester, Cheshire and Merseyside regions. In addition, we offer flexible working - including a blend of working from home/remotely We have a strong vision for social work practice in Warrington and have developed a new approach to social work. We have embedded a relationship based practice model that has systemic practice at its core. We are working alongside the Centre for Systemic Social Work, who are providing a comprehensive training programme to social workers and managers across our teams. We have three Children in Care teams, and a Care Experienced Team for our Care Leavers Each team has a Team Manager who is eager to support and develop all social workers alongside the Senior Practitioner. Our teams support children and young people who are subject to care orders and for whom we share PR who live within foster placements, residential care and also with members of their extended family. We recognise that the role can be challenging and we have a range of exciting and impactful developments in Warrington that our social workers can utilise in supporting families, including: No Wrong Door - a multi-agency hub where young people at risk of going into care get targeted support to cope with the multiple issues they face; this includes our own Internal Accommodation 'The Lighthouse' from aged 8 years, for Outreach and from aged 12 years for Emergency accommodation whilst we work with families for children at risk of entering care and Supported Accommodation placements with wrap around Outreach support for 16-18 year old. Systemic Hub - consisting of Systemic Family Practitioners who are assigned to each team to provide therapeutic support and intervention and provide guidance to our social workers regarding systemic approaches to direct work and interventions Family Time Service (to assist in arranging and supervising the time that our children in care spend with their families). Restore - a service designed to work with Mothers who are pregnant and have children previously moved, with the aim of reducing repeat removals. Family Group Conference Co-ordinators and Lifelong Links. Business Support - the team are able to assist with taking minutes of meetings, scanning documents onto the system and other administrative tasks. Magic Notes - AI to record meetings to ease the burden of recording onto the children's files in a timely way. In Warrington we want all children and families to benefit from high quality and purposeful relationships with professionals. We believe this will help create the best opportunities for people to change and reach their full potential. We also believe one of the most effective ways to improve the outcomes for children and families is through providing our social workers with the best conditions in which they can thrive. Here in Warrington we are proud to be graded Good overall and Outstanding in two areas - Children in Care and Leadership in our 2024 Ofsted inspection, which says;- The decisions for children to enter care are made in a timely manner and when it is in their interests to do so. When necessary, care proceedings are initiated, and work is progressed without delay. Feedback from the local judiciary and the Children and Family Court Advisory and Support Service (Cafcass) is exceptionally positive. Social workers in Warrington produce high-quality evidence and assessments for court, which are supporting the timely progression of legal proceedings. This results in swift and highly effective plans being secured for children's future care. Children benefit from early planning for permanence. When it is not possible for children to live with their birth parents, social workers work diligently to explore all alternative options, including foster to adopt and special guardianship orders. There is a strong emphasis on keeping children within their kinship network. Family group conferences are used to great effect to identify potential carers for children, which enables assessments to start sooner. When children live with kinship carers, their assessments are comprehensive and support children to remain within the family, maintaining their identity and a sense of belonging. Children are visited regularly to ensure that their needs are being met. For a small number of children, the senior management endorsement of these arrangements is not consistently timely, leading to delays in assuring the appropriateness of these placements. Detailed assessments support decisions to enable children in care to return home under placement with parent regulations. Assessments include the views of independent reviewing officers (IROs) and other professionals where appropriate. Many children in care in Warrington live in stable foster placements where they are thriving, and where they have a sense of belonging and permanence. When the plan for children is long-term foster care, matching takes place through permanence meetings, without delay. Children in care are supported and visited regularly by social workers who know them well. Workers are persistent in their efforts to build and sustain relationships with children who have previously displayed high levels of resistance towards professionals. Social workers undertake purposeful, sensitive direct and life-story work with children on a range of topics, including relationships, safety, health and understanding emotions. This helps children to comprehend, at their own pace, their life experiences and plans for their futures. The role We are recruiting for qualified social workers to join our Children in Care & Care Leavers Service, experienced practitioners are welcome to apply. We currently have vacancies for a full time 37 hours Senior Practitioner post. We have high aspirations for our children and welcome those who share our ambition! So if you want to make a difference to the lives of vulnerable children and young people with relationship based practice at the heart of everything we do and develop great relationships, then come and join us in Warrington where we are passionate about our work with children and families. What's needed? Social Work Degree or equivalent (e.g. DipSW/CQSW) Registered with the Social Work England Relevant post qualifying training Knowledge of wider children and young people's services including non-local authority provision Please see attached the job description and person specification for further information about the essential requirements for this this role. Benefits As well as a competitive salary, working for us means you get: 26 days annual holiday - raising to 31 after 5 years of service (pro-rata) Access to our attractive and competitive benefits package Access to our Health & Wellbeing Programme Key Dates & Further Information The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. DBS clearance is required. If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally. In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment. Warrington Borough Council is a Disability Confident employer For enquiries or an informal discussion - please contact Mags Houghton Interim Team Manager or Sandra Siwoku Interim Service Manager
Anderson Recruitment Ltd
Gloucester, Gloucestershire
Our client, a very successful and multi-award-winning estate agency, based in Quedgeley are looking for a Trainee Mortgage Advisor to join their Financial Services team. This is an excellent foot in the door to the mortgage advisory world where you will begin assisting with all mortgage administration, working closely alongside experienced advisors with the view to them progress into an advisory role yourself. Whether you have recently completed your CeMap qualification and are looking to get some hands on experience or you are completely new to the world of mortgage advice but wish to build a career in this area, this could be the perfect job for you! Key Responsibilities: -Support the mortgage team with administration of mortgage and protection applications - Regular liaison with lenders, providers, Solicitors and clients to obtain updates and ensure a smooth process from start to finish -Conducting face-to-face and telephone appointments with clients -Giving clients advice & recommendations -Ensuring all documents are uploaded and communications are recorded on the appropriate systems -Dealing with incoming calls, emails and post -Responding quickly and effectively to all communication from clients -Motivating and communicating with colleagues Candidate Attributes: -Previous experience in an administrative or customer focussed office role -CeMap qualification (at least level 1) -Strong IT skills, including experience using Microsoft Office -Confident communication skills - written and verbal -Reliable and committed -The ability to work within a team and to deadlines Hours: Monday - Friday, 9am - 5pm with occasional Saturdays (time off given in lieu) Salary: £25,000 - £27,000 per annum depending on experience + car allowance and commission structure once fully trained
Jul 01, 2026
Full time
Our client, a very successful and multi-award-winning estate agency, based in Quedgeley are looking for a Trainee Mortgage Advisor to join their Financial Services team. This is an excellent foot in the door to the mortgage advisory world where you will begin assisting with all mortgage administration, working closely alongside experienced advisors with the view to them progress into an advisory role yourself. Whether you have recently completed your CeMap qualification and are looking to get some hands on experience or you are completely new to the world of mortgage advice but wish to build a career in this area, this could be the perfect job for you! Key Responsibilities: -Support the mortgage team with administration of mortgage and protection applications - Regular liaison with lenders, providers, Solicitors and clients to obtain updates and ensure a smooth process from start to finish -Conducting face-to-face and telephone appointments with clients -Giving clients advice & recommendations -Ensuring all documents are uploaded and communications are recorded on the appropriate systems -Dealing with incoming calls, emails and post -Responding quickly and effectively to all communication from clients -Motivating and communicating with colleagues Candidate Attributes: -Previous experience in an administrative or customer focussed office role -CeMap qualification (at least level 1) -Strong IT skills, including experience using Microsoft Office -Confident communication skills - written and verbal -Reliable and committed -The ability to work within a team and to deadlines Hours: Monday - Friday, 9am - 5pm with occasional Saturdays (time off given in lieu) Salary: £25,000 - £27,000 per annum depending on experience + car allowance and commission structure once fully trained
An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as Insurance Advisor You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for from the Insurance Advisor Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Minimum 5 GCSEs (or equivalent), including Maths and English Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge + sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Jul 01, 2026
Full time
An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as Insurance Advisor You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for from the Insurance Advisor Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Minimum 5 GCSEs (or equivalent), including Maths and English Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge + sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Jul 01, 2026
Full time
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Sales Advisor- Glasgow Shift Pattern: Full Time Start date: 10/08/2026 Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Glasgow team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Glasgow contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Jul 01, 2026
Full time
Sales Advisor- Glasgow Shift Pattern: Full Time Start date: 10/08/2026 Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Glasgow team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Glasgow contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Recruitment Solutions (North West) Ltd
Heywood, Lancashire
An exciting opportunity has become available for a Customer Support Advisor to join a busy and supportive Customer Support Team on a 12-month fixed-term maternity cover contract. This role is ideal for someone who enjoys speaking with customers, building relationships and delivering excellent service over the telephone. As a Customer Support Advisor , you will be the first point of contact for many customers, helping to resolve queries, process requests and ensure every interaction leaves a positive impression. You will work closely with colleagues across the business to provide the highest level of customer service and support. What's on offer - 12-month fixed-term maternity cover contract - Opportunity to join a friendly and supportive team - Varied and engaging role with daily customer interaction - The chance to develop customer service and administration skills within a well-established organisation Key Responsibilities for a Customer Support Advisor: - Handle inbound customer enquiries via telephone and email. - Deliver excellent customer service through professional and confident telephone communication. - Manage customer requests from initial contact through to resolution. - Schedule engineer visits and coordinate service appointments. - Process customer orders and account requests accurately. - Update and maintain customer records within the CRM system. - Liaise with internal departments to resolve customer queries efficiently. - Build strong customer relationships and maintain high levels of customer satisfaction. - Support departmental objectives and service targets. - Undertake general administrative duties as required. What we need from you as a Customer Support Advisor: - Previous customer service, administration or call centre experience. - An excellent telephone manner with the confidence to communicate professionally and positively with customers. - Strong verbal and written communication skills. - The ability to listen, understand customer needs and provide effective solutions. - Excellent attention to detail and organisational skills. - The ability to manage multiple tasks and prioritise workload effectively. - Good IT skills, including Microsoft Office applications. - A positive, proactive and professional attitude. - The ability to work independently as well as part of a team. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Jul 01, 2026
Seasonal
An exciting opportunity has become available for a Customer Support Advisor to join a busy and supportive Customer Support Team on a 12-month fixed-term maternity cover contract. This role is ideal for someone who enjoys speaking with customers, building relationships and delivering excellent service over the telephone. As a Customer Support Advisor , you will be the first point of contact for many customers, helping to resolve queries, process requests and ensure every interaction leaves a positive impression. You will work closely with colleagues across the business to provide the highest level of customer service and support. What's on offer - 12-month fixed-term maternity cover contract - Opportunity to join a friendly and supportive team - Varied and engaging role with daily customer interaction - The chance to develop customer service and administration skills within a well-established organisation Key Responsibilities for a Customer Support Advisor: - Handle inbound customer enquiries via telephone and email. - Deliver excellent customer service through professional and confident telephone communication. - Manage customer requests from initial contact through to resolution. - Schedule engineer visits and coordinate service appointments. - Process customer orders and account requests accurately. - Update and maintain customer records within the CRM system. - Liaise with internal departments to resolve customer queries efficiently. - Build strong customer relationships and maintain high levels of customer satisfaction. - Support departmental objectives and service targets. - Undertake general administrative duties as required. What we need from you as a Customer Support Advisor: - Previous customer service, administration or call centre experience. - An excellent telephone manner with the confidence to communicate professionally and positively with customers. - Strong verbal and written communication skills. - The ability to listen, understand customer needs and provide effective solutions. - Excellent attention to detail and organisational skills. - The ability to manage multiple tasks and prioritise workload effectively. - Good IT skills, including Microsoft Office applications. - A positive, proactive and professional attitude. - The ability to work independently as well as part of a team. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Everywhen, part of the Ardonagh Group
Colchester, Essex
Location: Colchester Salary: £24,785 (pro-rata) + generous quarterly bonus (OTE up to £28,570 pro-rata) Hours: Full-time or part-time available (flexible between 8am-6pm, including core hours of 10am-2pm, plus occasional Saturdays) We're happy to work around school hours, parenting commitments, or other needs - choose the pattern that works for you. You would need to be available for full time training for at least 2 weeks. This would be Monday - Friday 9am -5pm from 10th August 2026. Why You'll Love It: ? Full training and ongoing support? Flexible working that fits around your life? Hybrid working after successful 6-month probation? Career growth + industry qualifications (CII or ACII)? 26 days holiday + 8 bank holidays (increasing with service)? Work with Everywhen (formerly Towergate & Ardonagh), the UK's largest independent insurance broker What You'll Be Doing: Handling inbound and outbound calls in a busy contact centre environment Supporting customers with new business quotes, supporting sales alongisde general inquires you will also deal with property insurance queries Delivering a highly customer-focused service every time Balancing sales, retention, and productivity targets Bonus is paid quarterly based on performance across sales, retention, and productivity. Training & Working Pattern: Start date: 10th August 2026 Full training provided (office-based initially) Hybrid working available after successfully completing probation (6 months) Interviews: Taking place soon - early applications encouraged! Apply now and let's have a conversation about the hours that work for you. INDX1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jul 01, 2026
Full time
Location: Colchester Salary: £24,785 (pro-rata) + generous quarterly bonus (OTE up to £28,570 pro-rata) Hours: Full-time or part-time available (flexible between 8am-6pm, including core hours of 10am-2pm, plus occasional Saturdays) We're happy to work around school hours, parenting commitments, or other needs - choose the pattern that works for you. You would need to be available for full time training for at least 2 weeks. This would be Monday - Friday 9am -5pm from 10th August 2026. Why You'll Love It: ? Full training and ongoing support? Flexible working that fits around your life? Hybrid working after successful 6-month probation? Career growth + industry qualifications (CII or ACII)? 26 days holiday + 8 bank holidays (increasing with service)? Work with Everywhen (formerly Towergate & Ardonagh), the UK's largest independent insurance broker What You'll Be Doing: Handling inbound and outbound calls in a busy contact centre environment Supporting customers with new business quotes, supporting sales alongisde general inquires you will also deal with property insurance queries Delivering a highly customer-focused service every time Balancing sales, retention, and productivity targets Bonus is paid quarterly based on performance across sales, retention, and productivity. Training & Working Pattern: Start date: 10th August 2026 Full training provided (office-based initially) Hybrid working available after successfully completing probation (6 months) Interviews: Taking place soon - early applications encouraged! Apply now and let's have a conversation about the hours that work for you. INDX1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Victim Support is recruiting for an Hospital Independent Domestic Violence Advisor (IDVA) to support victims of domestic abuse, based at Bedford Hospital, with possibility of some hybrid working. This is a full time role on a fixed term contract until 31st March 2027. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: We are looking for an Independent Domestic Violence Advocate (IDVA). This is a full time role on fixed term contract until 31/03/2027. The aim of this role is to support victims of domestic abuse, who are inpatients or outpatients of Bedford Hospital. This role will be part of our other wider specialist services covering Bedfordshire. As an IDVA you will be: Working closely with the safeguarding team and a range of other hospital departments Providing a high quality support and advocacy service to victims of domestic abuse. Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service trough individual safety planning, advocacy, emotional and practical support. Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe. Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse. Promoting the service and raise awareness of domestic abuse through the delivery of training You will need: Experience of working in support and advocacy with victims of domestic abuse is advantageous To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values. To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting. Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Jul 01, 2026
Full time
Victim Support is recruiting for an Hospital Independent Domestic Violence Advisor (IDVA) to support victims of domestic abuse, based at Bedford Hospital, with possibility of some hybrid working. This is a full time role on a fixed term contract until 31st March 2027. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: We are looking for an Independent Domestic Violence Advocate (IDVA). This is a full time role on fixed term contract until 31/03/2027. The aim of this role is to support victims of domestic abuse, who are inpatients or outpatients of Bedford Hospital. This role will be part of our other wider specialist services covering Bedfordshire. As an IDVA you will be: Working closely with the safeguarding team and a range of other hospital departments Providing a high quality support and advocacy service to victims of domestic abuse. Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service trough individual safety planning, advocacy, emotional and practical support. Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe. Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse. Promoting the service and raise awareness of domestic abuse through the delivery of training You will need: Experience of working in support and advocacy with victims of domestic abuse is advantageous To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values. To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting. Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jul 01, 2026
Full time
Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: 26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jul 01, 2026
Full time
Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: 26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Jul 01, 2026
Full time
Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Jul 01, 2026
Full time
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Sales Advisor- Glasgow Shift Pattern: Full Time Start date: 10/08/2026 Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Glasgow team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Glasgow contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Jul 01, 2026
Full time
Sales Advisor- Glasgow Shift Pattern: Full Time Start date: 10/08/2026 Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Glasgow team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Glasgow contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Michael Page Finance
Stoke-on-trent, Staffordshire
We are seeking a Client Services Manager to join a professional services team within the accounting and finance department. The role requires a strong focus on client management and service excellence, ensuring the delivery of high-quality professional services. Client Details Our client is a top-tier, independent accountancy and advisory group ranked among the UK's leading firms. With offices across the North West and Midlands, they combine traditional values with a modern, collaborative culture. Known for long-term staff retention, they invest heavily in professional development and wellbeing, creating an environment where careers thrive. Description As Client Services Manager, you will: Manage a portfolio of SME and owner-managed clients Lead, coach, and develop a team of accountants and trainees Deliver proactive advice and ensure compliance with standards Collaborate with senior leadership to enhance client service Identify growth opportunities and strengthen client relationships Profile A successful Client Services Manager should have: ACA or ACCA qualified with proven practice experience Skilled in managing client portfolios and leading teams Strong technical knowledge and advisory capability Excellent communication and leadership skills Tech-savvy and proactive mindset Able to commute to Stoke-on-Trent Job Offer Salary: £50,000-£55,000 DOE Hybrid working with flexible hours Generous holiday allowance Fully funded professional study and leadership mentoring Company pension scheme Health MOTs and mental health support Vibrant wellbeing and social calendar Modern office in central Manchester with excellent transport links
Jul 01, 2026
Full time
We are seeking a Client Services Manager to join a professional services team within the accounting and finance department. The role requires a strong focus on client management and service excellence, ensuring the delivery of high-quality professional services. Client Details Our client is a top-tier, independent accountancy and advisory group ranked among the UK's leading firms. With offices across the North West and Midlands, they combine traditional values with a modern, collaborative culture. Known for long-term staff retention, they invest heavily in professional development and wellbeing, creating an environment where careers thrive. Description As Client Services Manager, you will: Manage a portfolio of SME and owner-managed clients Lead, coach, and develop a team of accountants and trainees Deliver proactive advice and ensure compliance with standards Collaborate with senior leadership to enhance client service Identify growth opportunities and strengthen client relationships Profile A successful Client Services Manager should have: ACA or ACCA qualified with proven practice experience Skilled in managing client portfolios and leading teams Strong technical knowledge and advisory capability Excellent communication and leadership skills Tech-savvy and proactive mindset Able to commute to Stoke-on-Trent Job Offer Salary: £50,000-£55,000 DOE Hybrid working with flexible hours Generous holiday allowance Fully funded professional study and leadership mentoring Company pension scheme Health MOTs and mental health support Vibrant wellbeing and social calendar Modern office in central Manchester with excellent transport links
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Jul 01, 2026
Full time
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Jul 01, 2026
Full time
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Jul 01, 2026
Full time
Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Jul 01, 2026
Full time
Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Title: Senior Account Manager Location: London (Hybrid) Salary: 100,000 - 120,000 Total Package (Including OTE) Sponsorship: Not Available The Opportunity: We are looking for an experienced Senior Account Manager to join a high-growth technology consultancy, responsible for managing and expanding a portfolio of strategic client accounts. This role is focused on developing long-term customer relationships, identifying growth opportunities, and ensuring clients maximise the value of the organisation's technology and consulting services. You'll act as a trusted advisor to key stakeholders while driving account expansion and revenue growth. Key Responsibilities: Manage and develop a portfolio of strategic enterprise and mid-market accounts. Build strong relationships with key decision-makers and stakeholders. Identify opportunities to upsell and cross-sell additional services and solutions. Develop account growth strategies to increase revenue and client engagement. Conduct regular client reviews and business planning sessions. Work closely with delivery and technical teams to ensure successful project outcomes. Maintain a strong understanding of client objectives, challenges, and future requirements. Manage renewals, contract negotiations, and commercial discussions. Accurately forecast revenue and maintain CRM records. Desirable Skills: Proven experience in an Account Management, Client Partner, or Customer Success role within technology, consulting, or professional services. Strong track record of growing existing client accounts and exceeding revenue targets. Experience managing enterprise-level customer relationships. Ability to engage and influence stakeholders at all levels, including C-suite executives. Excellent relationship-building, communication, and negotiation skills. Commercially minded with a consultative approach to account development. Experience working within Microsoft, Cloud, Data, AI, Digital Transformation, or broader technology services environments is highly desirable. What's on Offer: Competitive package of 100,000 - 120,000 including OTE. Existing portfolio of strategic client accounts. Opportunity to work with a growing and highly respected technology consultancy. Clear career progression and development opportunities. Hybrid working model with London-based collaboration.
Jul 01, 2026
Full time
Title: Senior Account Manager Location: London (Hybrid) Salary: 100,000 - 120,000 Total Package (Including OTE) Sponsorship: Not Available The Opportunity: We are looking for an experienced Senior Account Manager to join a high-growth technology consultancy, responsible for managing and expanding a portfolio of strategic client accounts. This role is focused on developing long-term customer relationships, identifying growth opportunities, and ensuring clients maximise the value of the organisation's technology and consulting services. You'll act as a trusted advisor to key stakeholders while driving account expansion and revenue growth. Key Responsibilities: Manage and develop a portfolio of strategic enterprise and mid-market accounts. Build strong relationships with key decision-makers and stakeholders. Identify opportunities to upsell and cross-sell additional services and solutions. Develop account growth strategies to increase revenue and client engagement. Conduct regular client reviews and business planning sessions. Work closely with delivery and technical teams to ensure successful project outcomes. Maintain a strong understanding of client objectives, challenges, and future requirements. Manage renewals, contract negotiations, and commercial discussions. Accurately forecast revenue and maintain CRM records. Desirable Skills: Proven experience in an Account Management, Client Partner, or Customer Success role within technology, consulting, or professional services. Strong track record of growing existing client accounts and exceeding revenue targets. Experience managing enterprise-level customer relationships. Ability to engage and influence stakeholders at all levels, including C-suite executives. Excellent relationship-building, communication, and negotiation skills. Commercially minded with a consultative approach to account development. Experience working within Microsoft, Cloud, Data, AI, Digital Transformation, or broader technology services environments is highly desirable. What's on Offer: Competitive package of 100,000 - 120,000 including OTE. Existing portfolio of strategic client accounts. Opportunity to work with a growing and highly respected technology consultancy. Clear career progression and development opportunities. Hybrid working model with London-based collaboration.
