Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 23, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Regulatory Executive Successful candidates will be invited to an all day assessment centre W/C 22nd June The purpose of this role is to investigate, manage, and resolve complaints and claims within regulatory timeframes and protecting the brand's reputation. You will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. They will also manage daily action reports, support colleagues within the Regulations team, and remain flexible in taking on new tasks as required. This role is subject to change, and you may be required to transition to another area of the business. What awaits you? Respond to voluntary disclosures from third-party firms.Resolve complaints and claims from Customers and third-party firms. Respond to follow up emails from Customers and third-party firms.Ensure all complaints are handled within regulatory deadlines and that holding letters are issued on time where required. Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.Manage workload effectively and keep the manager informed of any delays. Log and manage breaches in line with company policy and including carrying out root-cause analysis.Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes. Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements. Provide support on CCA remediation, voluntary disclosure responses, and FOS complaint handling. Manage large volumes of data uploads to progress voluntary disclosures, complaints and claims where required. What should you bring along? Strong academic background.Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.Experience in customer service, preferably within Automotive or Regulated Financial Services.Understanding of complaints environments and regulatory compliance.Excellent communication and interpersonal skills.Ability to work independently, prioritise tasks, and manage time effectively.Proficiency in Microsoft Office.Analytical skills and ability to work at both detailed and strategic levels.Knowledge of Motor Trade Law and regulatory authorities is advantageous.
Jun 23, 2026
Seasonal
Regulatory Executive Successful candidates will be invited to an all day assessment centre W/C 22nd June The purpose of this role is to investigate, manage, and resolve complaints and claims within regulatory timeframes and protecting the brand's reputation. You will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. They will also manage daily action reports, support colleagues within the Regulations team, and remain flexible in taking on new tasks as required. This role is subject to change, and you may be required to transition to another area of the business. What awaits you? Respond to voluntary disclosures from third-party firms.Resolve complaints and claims from Customers and third-party firms. Respond to follow up emails from Customers and third-party firms.Ensure all complaints are handled within regulatory deadlines and that holding letters are issued on time where required. Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.Manage workload effectively and keep the manager informed of any delays. Log and manage breaches in line with company policy and including carrying out root-cause analysis.Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes. Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements. Provide support on CCA remediation, voluntary disclosure responses, and FOS complaint handling. Manage large volumes of data uploads to progress voluntary disclosures, complaints and claims where required. What should you bring along? Strong academic background.Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.Experience in customer service, preferably within Automotive or Regulated Financial Services.Understanding of complaints environments and regulatory compliance.Excellent communication and interpersonal skills.Ability to work independently, prioritise tasks, and manage time effectively.Proficiency in Microsoft Office.Analytical skills and ability to work at both detailed and strategic levels.Knowledge of Motor Trade Law and regulatory authorities is advantageous.
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
Jun 23, 2026
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
NMS Recruit Ltd t/a Russell Taylor Group
Helensburgh, Dunbartonshire
IT Analyst Garelochhead, Helensburgh Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function? What's in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 users What will you be doing? Providing day-to-day support for the organisation's IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT environment Ensuring IT policies and change management processes are followed Where you'll be doing it You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. What you'll need Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jun 23, 2026
Full time
IT Analyst Garelochhead, Helensburgh Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function? What's in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 users What will you be doing? Providing day-to-day support for the organisation's IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT environment Ensuring IT policies and change management processes are followed Where you'll be doing it You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. What you'll need Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 23, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 23, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
IFS Business Systems Manager Location: Plymouth - couple times a month Salary: Up to £70,000 (depending on experience) plus benefits About the company They are an award-winning, organic agriculture business whose whole ethos is to support British farming. They deliver outstanding organic food to over 60,000 homes across the UK, operating out of numerous farms, they are dedicated to ethical business and environmental sustainability The opportunity They are seeking a Business Systems Manager after recently implementing IFS ERP System. You will sit within a newly consolidated team designed to reduce handoffs and improve end-to-end system life cycle management. It is a key operational position focused on ensuring system stability, user support, and continuous improvement. What you'll be doing Day-to-day operational management of IFS Supporting ongoing IFS migration and Legacy system coexistence (Dynamics) Managing and supporting integrated third-party applications Incident resolution, troubleshooting, and user support Requirement gathering, prioritisation, and stakeholder engagement Process development and improvement across systems landscape Supporting warehouse automation and operational systems Cross-functional collaboration across IT and business stakeholders What we're looking for (essential) Strong hands-on experience with IFS ERP (non-negotiable) Experience supporting and running a modern ERP in a live environment Operational/production systems experience Ability to provide 2nd line technical support and configuration Strong understanding of business processes and system integration Experience working in or close to manufacturing/operations environments Ability to mentor and support less technical team members This is a very senior level role where you will be fundamental to the businesses growth and helping them to grow as a business. The company are 100% employee owned, so working here makes you a co-owner and they were voted in the UK's Top 100 Best Companies to Work For list for the last 2 years in a row Please apply using the link or get in touch
Jun 23, 2026
Full time
IFS Business Systems Manager Location: Plymouth - couple times a month Salary: Up to £70,000 (depending on experience) plus benefits About the company They are an award-winning, organic agriculture business whose whole ethos is to support British farming. They deliver outstanding organic food to over 60,000 homes across the UK, operating out of numerous farms, they are dedicated to ethical business and environmental sustainability The opportunity They are seeking a Business Systems Manager after recently implementing IFS ERP System. You will sit within a newly consolidated team designed to reduce handoffs and improve end-to-end system life cycle management. It is a key operational position focused on ensuring system stability, user support, and continuous improvement. What you'll be doing Day-to-day operational management of IFS Supporting ongoing IFS migration and Legacy system coexistence (Dynamics) Managing and supporting integrated third-party applications Incident resolution, troubleshooting, and user support Requirement gathering, prioritisation, and stakeholder engagement Process development and improvement across systems landscape Supporting warehouse automation and operational systems Cross-functional collaboration across IT and business stakeholders What we're looking for (essential) Strong hands-on experience with IFS ERP (non-negotiable) Experience supporting and running a modern ERP in a live environment Operational/production systems experience Ability to provide 2nd line technical support and configuration Strong understanding of business processes and system integration Experience working in or close to manufacturing/operations environments Ability to mentor and support less technical team members This is a very senior level role where you will be fundamental to the businesses growth and helping them to grow as a business. The company are 100% employee owned, so working here makes you a co-owner and they were voted in the UK's Top 100 Best Companies to Work For list for the last 2 years in a row Please apply using the link or get in touch
Lotus Notes/Domino Developer London (Hybrid) | Up to £70k per annum) | Permanent Our client are seeking a Lotus Notes Developer to develop and maintain Lotus Notes/Domino applications, including workflow solutions and system integrations. The role involves supporting and improving existing systems, leading upgrades and migrations and working closely with stakeholders to deliver effective solutions. Experience Required: Develop, enhance, and maintain Lotus Notes/Domino applications, including client and web-based solutions. Design and implement workflow applications using Lotus Workflow Provide 2nd and 3rd line support for Lotus Notes applications and Domino Servers, ensuring high availability and performance. Collaborate with business analysts, project managers, and end-users to gather requirements and translate them into functional and technical specifications. Develop and maintain documentation for applications, workflows, and integration processes. Stay current with HCL Notes/Domino platform updates and industry best practices. Worked on Lotus Notes projects since it was bought by HCL in 2019 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jun 23, 2026
Full time
Lotus Notes/Domino Developer London (Hybrid) | Up to £70k per annum) | Permanent Our client are seeking a Lotus Notes Developer to develop and maintain Lotus Notes/Domino applications, including workflow solutions and system integrations. The role involves supporting and improving existing systems, leading upgrades and migrations and working closely with stakeholders to deliver effective solutions. Experience Required: Develop, enhance, and maintain Lotus Notes/Domino applications, including client and web-based solutions. Design and implement workflow applications using Lotus Workflow Provide 2nd and 3rd line support for Lotus Notes applications and Domino Servers, ensuring high availability and performance. Collaborate with business analysts, project managers, and end-users to gather requirements and translate them into functional and technical specifications. Develop and maintain documentation for applications, workflows, and integration processes. Stay current with HCL Notes/Domino platform updates and industry best practices. Worked on Lotus Notes projects since it was bought by HCL in 2019 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Location : Hybrid (typically 3 days in the office), central Manchester with occasional travel Contract : Permanent, full-time Salary : £25,000 - £30,000 Closing date: 10am, Monday 13th July 2026 About Our Client Our client is a national organisation working to strengthen social cohesion and integration across the UK. Through research, policy development and place-based programmes, they bring people together, support communities and champion approaches that help create a more connected and less divided society. Our client is entering an exciting new phase of growth. With a strengthened national profile, an ambitious strategy and a passionate team, they are looking for talented people who share their commitment to creating positive change. About the Role As Digital Communications Coordinator, you will play an important role in helping our client communicate its work, impact and ideas to a growing national audience. Working closely with the Communications & Engagement Manager and wider team, you will support the delivery of digital communications that raise awareness of our client's work and strengthen engagement with communities, partners and stakeholders. This varied role combines content creation, digital communications and audience engagement. You will support social media activity, website content and email communications, helping to ensure our client's messages are communicated clearly, consistently and creatively across a range of channels. You will also contribute to communications planning, create digital assets, support website updates and help coordinate newsletters and wider engagement activity. This is an excellent opportunity for someone who enjoys creating engaging content, bringing ideas to life and working across a range of projects that contribute to positive social change. About You You will be an organised and proactive individual with experience managing social media channels and supporting digital communications activities, ideally within a charity, public policy, research or wider social impact environment. You will have strong written communication skills, excellent attention to detail and the ability to manage multiple priorities effectively. You will be confident creating content for different audiences, using digital platforms and tools, and working collaboratively with colleagues and external partners. Most importantly, you will be passionate about our client's mission and values. You will bring creativity, curiosity and a solutions-focused approach, alongside a genuine desire to learn and develop within a communications and engagement role. Benefits 30 days' annual leave per year Hybrid working (typically 3 days in the office) Enhanced sick pay Enhanced maternity and paternity pay How to Apply You can download the Candidate Pack to read more about the organisation and the role. Please click Apply Now to submit your CV and complete the application form where you will be asked to answer three questions: Please tell us about a communications project, campaign or piece of content that you are particularly proud of and the role you played in its success. (max. 300 words) Please describe a situation where you had to communicate with or engage a range of different audiences to achieve a positive outcome. (max. 300 words) Our client works with people, communities and organisations from a wide range of backgrounds and perspectives. What values or principles guide how you communicate and engage with others? (max. 300 words) Deadline : 10am on Monday 13th July 2026 Interviews : 21st or 22nd July 2026 (in-person in Manchester) For questions or to arrange an informal conversation, please contact us via the Apply Now button. Our Client's Commitment to Inclusion Our client is committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups if you are unsure whether to apply, we encourage you to do so. REF-
Jun 23, 2026
Full time
Location : Hybrid (typically 3 days in the office), central Manchester with occasional travel Contract : Permanent, full-time Salary : £25,000 - £30,000 Closing date: 10am, Monday 13th July 2026 About Our Client Our client is a national organisation working to strengthen social cohesion and integration across the UK. Through research, policy development and place-based programmes, they bring people together, support communities and champion approaches that help create a more connected and less divided society. Our client is entering an exciting new phase of growth. With a strengthened national profile, an ambitious strategy and a passionate team, they are looking for talented people who share their commitment to creating positive change. About the Role As Digital Communications Coordinator, you will play an important role in helping our client communicate its work, impact and ideas to a growing national audience. Working closely with the Communications & Engagement Manager and wider team, you will support the delivery of digital communications that raise awareness of our client's work and strengthen engagement with communities, partners and stakeholders. This varied role combines content creation, digital communications and audience engagement. You will support social media activity, website content and email communications, helping to ensure our client's messages are communicated clearly, consistently and creatively across a range of channels. You will also contribute to communications planning, create digital assets, support website updates and help coordinate newsletters and wider engagement activity. This is an excellent opportunity for someone who enjoys creating engaging content, bringing ideas to life and working across a range of projects that contribute to positive social change. About You You will be an organised and proactive individual with experience managing social media channels and supporting digital communications activities, ideally within a charity, public policy, research or wider social impact environment. You will have strong written communication skills, excellent attention to detail and the ability to manage multiple priorities effectively. You will be confident creating content for different audiences, using digital platforms and tools, and working collaboratively with colleagues and external partners. Most importantly, you will be passionate about our client's mission and values. You will bring creativity, curiosity and a solutions-focused approach, alongside a genuine desire to learn and develop within a communications and engagement role. Benefits 30 days' annual leave per year Hybrid working (typically 3 days in the office) Enhanced sick pay Enhanced maternity and paternity pay How to Apply You can download the Candidate Pack to read more about the organisation and the role. Please click Apply Now to submit your CV and complete the application form where you will be asked to answer three questions: Please tell us about a communications project, campaign or piece of content that you are particularly proud of and the role you played in its success. (max. 300 words) Please describe a situation where you had to communicate with or engage a range of different audiences to achieve a positive outcome. (max. 300 words) Our client works with people, communities and organisations from a wide range of backgrounds and perspectives. What values or principles guide how you communicate and engage with others? (max. 300 words) Deadline : 10am on Monday 13th July 2026 Interviews : 21st or 22nd July 2026 (in-person in Manchester) For questions or to arrange an informal conversation, please contact us via the Apply Now button. Our Client's Commitment to Inclusion Our client is committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups if you are unsure whether to apply, we encourage you to do so. REF-
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 22, 2026
Full time
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
Jun 22, 2026
Full time
Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You ll have knowledge of switches, virtual and physical server environments and backups. Above all, you ll be friendly and versatile with the ability to communicate on all levels. We re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
IT Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10-15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain continuous support coverage Drive improvements such as first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analysts Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (eg ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer-first mindset with strong awareness of business impact Confident leader able to motivate and develop teams Calm and decisive under pressure, especially during major incidents Strong communication skills across technical and non-technical audiences Collaborative, proactive, and solution-oriented approach Focus on continuous improvement and service excellence High attention to detail and accountability for outcomes Resilient and adaptable in fast-paced, always-on environments
Jun 22, 2026
Full time
IT Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10-15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain continuous support coverage Drive improvements such as first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analysts Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (eg ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer-first mindset with strong awareness of business impact Confident leader able to motivate and develop teams Calm and decisive under pressure, especially during major incidents Strong communication skills across technical and non-technical audiences Collaborative, proactive, and solution-oriented approach Focus on continuous improvement and service excellence High attention to detail and accountability for outcomes Resilient and adaptable in fast-paced, always-on environments
Are you a corporate fundraising professional who thrives on building meaningful partnerships and wants your work to make a tangible difference to people's lives? Working for the charity that supports one of the largest NHS providers in the country, you'll play a vital role in helping to improve healthcare experiences and outcomes across Greater Manchester. This is an exciting time to join this charity as they continue to grow their fundraising activity and increase their impact for patients, families and NHS colleagues across the communities they serve. Corporate Fundraising Manager (Band 7) Salary: £49,387-£56,511 per annum Band 7 (appointing at £49,387) Contract: Permanent, full-time, 37.5 hours per week Location: predominately home-based, with travel across sites (Royal Oldham, Salford Royal, Fairfield General and Rochdale) as required and typically 1 day per week, in person, with the team (usually Bury, alongside occasional networking and stakeholder meetings.) Benefits: 27 days annual leave plus bank holidays, generous pension scheme, staff networks, accessible prayer rooms, protected wellbeing hours, long service awards, car lease scheme, retail discounts, and a range of health and wellbeing benefits Culture: Values-led, supportive, collaborative and ambitious About the charity As the official charity of the Northern Care Alliance NHS Foundation Trust, they support hospital and community healthcare services across Salford, Oldham, Bury and Rochdale. Their mission is simple but powerful: to help enhance care and improve lives across the communities they serve. Through charitable funding, they provide access to specialist services, life-saving equipment, pioneering research, innovative projects and those extra touches that can make a real difference to patients, families and staff. At the heart of everything they do are their values: Care, Appreciate and Inspire . These values shape their culture, guide decision-making and create an environment where people feel supported, valued and empowered to make a difference. About the role As Corporate Fundraising Manager, you'll lead the development and growth of their corporate income stream, creating meaningful partnerships with businesses and organisations that share their commitment to improving healthcare across Greater Manchester. You'll develop and deliver corporate engagement opportunities, including income generating and relationship building events, using these strategically to cultivate, build and grow corporate partnerships and income. You'll play a key role in delivering the corporate fundraising strategy, nurturing existing supporters while proactively identifying and securing new partnership opportunities. Working collaboratively across the charity, you'll create engaging and mutually beneficial partnerships that generate sustainable income and long-term support. You'll be responsible for delivering corporate fundraising income targets and managing budgets across a range of income streams, including sponsorship, donations, gifts in kind and strategic partnerships. You'll also develop thoughtful stewardship journeys that ensure supporters feel valued, connected to the impact of their giving and inspired to continue their involvement. About you This could be a fantastic opportunity for someone who enjoys building authentic relationships, spotting opportunities and bringing people together around a shared purpose. We'd love to hear from you if you can demonstrate: Experience in corporate fundraising, partnership development and relationship management. A proven track record of securing, growing and retaining corporate support and achieving income targets. Experience of developing and delivering successful fundraising or partnership strategies. Strong stewardship skills, with the ability to build lasting relationships and create excellent supporter experiences. Experience leading fundraising campaigns, partnerships and/or events that engage corporate and community audiences. Most importantly, you'll be motivated by making a difference and excited by the opportunity to help grow support for a charity that sits at the heart of local healthcare. If you're looking for a role where your fundraising expertise can have a lasting impact on communities across Greater Manchester, we'd love to hear from you. Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step. Deadline: 9am on Thursday, 2nd July Interviews: In person on the 15th of July Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Jun 22, 2026
Full time
Are you a corporate fundraising professional who thrives on building meaningful partnerships and wants your work to make a tangible difference to people's lives? Working for the charity that supports one of the largest NHS providers in the country, you'll play a vital role in helping to improve healthcare experiences and outcomes across Greater Manchester. This is an exciting time to join this charity as they continue to grow their fundraising activity and increase their impact for patients, families and NHS colleagues across the communities they serve. Corporate Fundraising Manager (Band 7) Salary: £49,387-£56,511 per annum Band 7 (appointing at £49,387) Contract: Permanent, full-time, 37.5 hours per week Location: predominately home-based, with travel across sites (Royal Oldham, Salford Royal, Fairfield General and Rochdale) as required and typically 1 day per week, in person, with the team (usually Bury, alongside occasional networking and stakeholder meetings.) Benefits: 27 days annual leave plus bank holidays, generous pension scheme, staff networks, accessible prayer rooms, protected wellbeing hours, long service awards, car lease scheme, retail discounts, and a range of health and wellbeing benefits Culture: Values-led, supportive, collaborative and ambitious About the charity As the official charity of the Northern Care Alliance NHS Foundation Trust, they support hospital and community healthcare services across Salford, Oldham, Bury and Rochdale. Their mission is simple but powerful: to help enhance care and improve lives across the communities they serve. Through charitable funding, they provide access to specialist services, life-saving equipment, pioneering research, innovative projects and those extra touches that can make a real difference to patients, families and staff. At the heart of everything they do are their values: Care, Appreciate and Inspire . These values shape their culture, guide decision-making and create an environment where people feel supported, valued and empowered to make a difference. About the role As Corporate Fundraising Manager, you'll lead the development and growth of their corporate income stream, creating meaningful partnerships with businesses and organisations that share their commitment to improving healthcare across Greater Manchester. You'll develop and deliver corporate engagement opportunities, including income generating and relationship building events, using these strategically to cultivate, build and grow corporate partnerships and income. You'll play a key role in delivering the corporate fundraising strategy, nurturing existing supporters while proactively identifying and securing new partnership opportunities. Working collaboratively across the charity, you'll create engaging and mutually beneficial partnerships that generate sustainable income and long-term support. You'll be responsible for delivering corporate fundraising income targets and managing budgets across a range of income streams, including sponsorship, donations, gifts in kind and strategic partnerships. You'll also develop thoughtful stewardship journeys that ensure supporters feel valued, connected to the impact of their giving and inspired to continue their involvement. About you This could be a fantastic opportunity for someone who enjoys building authentic relationships, spotting opportunities and bringing people together around a shared purpose. We'd love to hear from you if you can demonstrate: Experience in corporate fundraising, partnership development and relationship management. A proven track record of securing, growing and retaining corporate support and achieving income targets. Experience of developing and delivering successful fundraising or partnership strategies. Strong stewardship skills, with the ability to build lasting relationships and create excellent supporter experiences. Experience leading fundraising campaigns, partnerships and/or events that engage corporate and community audiences. Most importantly, you'll be motivated by making a difference and excited by the opportunity to help grow support for a charity that sits at the heart of local healthcare. If you're looking for a role where your fundraising expertise can have a lasting impact on communities across Greater Manchester, we'd love to hear from you. Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step. Deadline: 9am on Thursday, 2nd July Interviews: In person on the 15th of July Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Helpdesk Technical Support Engineer Location - Hertfordshire Are you a customer-focused technical professional with strong IT, print, or software support experience? This is an excellent opportunity to join a growing organisation as a Helpdesk Technical Support Engineer, providing high quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for field visits, and proactively monitoring client devices to keep systems running smoothly. The Role As part of the Helpdesk Team, you will be the first point of contact for technical support queries, delivering exceptional service to clients and ensuring fast, effective resolution of issues. Key Responsibilities Deliver outstanding service and technical support to clients via the Helpdesk Remotely monitor client devices and take proactive action to prevent downtime Provide 1st and 2nd line diagnosis and remote fixes for print, scanning, driver, and software issues Connect remotely to client networks to resolve technical faults Maintain and update customer software to ensure accurate reporting Install and upgrade MPS software for clients Manage and measure technical calls with a focus on call avoidance and productivity Order toners and consumables where required Provide software support for solutions such as PaperCut, Tungsten Automation, Printix, and uniFLOW Install and configure print drivers Compile monthly service and performance reports Ensure high levels of customer satisfaction Provide first-line support for UCaaS (Unified Communications as a Service) Escalate issues to the Technical Support Desk Manager when necessary Skills, Knowledge & Experience Customer service experience essential Helpdesk or technical support experience desirable Photocopier/MFD engineering experience beneficial but not essential Strong IT knowledge with understanding of networking and software installation Experience with print management solutions (PaperCut, Tungsten, Printix, uniFLOW) advantageous Strong organisational and process-driven mindset Excellent communication skills Ability to work effectively under pressure Strong service delivery capability and customer focus Core Competencies Exceptional customer service Effective communication Decision making Teamwork & collaboration Results-driven mindset Flexibility and continuous improvement Functional Competencies Taking responsibility and ownership Relationship building Commitment and engagement Working well under pressure Analytical thinking Package Up to £32,000 Mobile Phone & Laptop Pension Scheme Private Healthcare 25 Days Holiday (rising to 28) How to Apply Click the link below to submit your CV for consideration. If you are currently seeking a Photocopier position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall - (url removed) who will give you a call for a confidential chat. Pure Talent Group Ltd are a UK based engineering recruitment company with specialist teams dedicated to the Engineering sector, and we have a wide range of Print roles available.
Jun 22, 2026
Full time
Helpdesk Technical Support Engineer Location - Hertfordshire Are you a customer-focused technical professional with strong IT, print, or software support experience? This is an excellent opportunity to join a growing organisation as a Helpdesk Technical Support Engineer, providing high quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for field visits, and proactively monitoring client devices to keep systems running smoothly. The Role As part of the Helpdesk Team, you will be the first point of contact for technical support queries, delivering exceptional service to clients and ensuring fast, effective resolution of issues. Key Responsibilities Deliver outstanding service and technical support to clients via the Helpdesk Remotely monitor client devices and take proactive action to prevent downtime Provide 1st and 2nd line diagnosis and remote fixes for print, scanning, driver, and software issues Connect remotely to client networks to resolve technical faults Maintain and update customer software to ensure accurate reporting Install and upgrade MPS software for clients Manage and measure technical calls with a focus on call avoidance and productivity Order toners and consumables where required Provide software support for solutions such as PaperCut, Tungsten Automation, Printix, and uniFLOW Install and configure print drivers Compile monthly service and performance reports Ensure high levels of customer satisfaction Provide first-line support for UCaaS (Unified Communications as a Service) Escalate issues to the Technical Support Desk Manager when necessary Skills, Knowledge & Experience Customer service experience essential Helpdesk or technical support experience desirable Photocopier/MFD engineering experience beneficial but not essential Strong IT knowledge with understanding of networking and software installation Experience with print management solutions (PaperCut, Tungsten, Printix, uniFLOW) advantageous Strong organisational and process-driven mindset Excellent communication skills Ability to work effectively under pressure Strong service delivery capability and customer focus Core Competencies Exceptional customer service Effective communication Decision making Teamwork & collaboration Results-driven mindset Flexibility and continuous improvement Functional Competencies Taking responsibility and ownership Relationship building Commitment and engagement Working well under pressure Analytical thinking Package Up to £32,000 Mobile Phone & Laptop Pension Scheme Private Healthcare 25 Days Holiday (rising to 28) How to Apply Click the link below to submit your CV for consideration. If you are currently seeking a Photocopier position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall - (url removed) who will give you a call for a confidential chat. Pure Talent Group Ltd are a UK based engineering recruitment company with specialist teams dedicated to the Engineering sector, and we have a wide range of Print roles available.
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role supporting Microsoft Azure and Entra ID, with exposure to AWS being beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Jun 21, 2026
Full time
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role supporting Microsoft Azure and Entra ID, with exposure to AWS being beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Jun 20, 2026
Full time
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
The Role Are you an IT leader who thrives in a hands-on, growth-focused environment? Do you enjoy building structure, driving strategy, and still getting stuck into technical challenges? We are working exclusively for our client based in York who seek to recruit an IT Manager to join their rapidly growing organisation. This is a key role that blends strategic influence with operational delivery, where you'll shape technology capability, support the safe adoption of AI, and manage supplier relationships, all while keeping systems secure, scalable, and user-focused. You'll help make technology an enabler of business success! Key Responsibilities Own and maintain the IT operating plan, ensuring roadmaps scale with business growth across multiple locations. Support the safe and governed adoption of AI tools across the business. Manage external IT service providers, rebalancing scope and ensuring strong service levels. Evaluate and recommend innovative technologies to improve efficiency and productivity. Lead IT/MIS projects - from planning and budgeting to resource allocation. Conduct regular risk assessments, presenting clear, solution-focused findings to senior leadership. Develop and deliver IT training and best-practice materials for staff. Provide 1st and 2nd line IT support where needed, working alongside external suppliers. Essential experience & skills: Proven experience in a strategic IT leadership role within a fast-paced, growth-oriented organisation. Able to align technology with business objectives and influence senior stakeholders. Comfortable working in an environment where the function is still being built - you bring structure, rigour, and good judgement. Demonstrable ability to present risks with solutions. Experience managing direct reports (due to growth) and external suppliers. Hands-on capability with hardware, software, and connectivity troubleshooting. Bachelor's degree in Computer Science, IT, Management Information Systems, or related field. This is a role with real impact, you'll help shape technology from the ground up. This is an opportunity to develop AI governance and modern IT practices in a growing business. If you are York based and would like to speak further on this role - please do not hesitate to get in touch ASAP.
Jun 20, 2026
Full time
The Role Are you an IT leader who thrives in a hands-on, growth-focused environment? Do you enjoy building structure, driving strategy, and still getting stuck into technical challenges? We are working exclusively for our client based in York who seek to recruit an IT Manager to join their rapidly growing organisation. This is a key role that blends strategic influence with operational delivery, where you'll shape technology capability, support the safe adoption of AI, and manage supplier relationships, all while keeping systems secure, scalable, and user-focused. You'll help make technology an enabler of business success! Key Responsibilities Own and maintain the IT operating plan, ensuring roadmaps scale with business growth across multiple locations. Support the safe and governed adoption of AI tools across the business. Manage external IT service providers, rebalancing scope and ensuring strong service levels. Evaluate and recommend innovative technologies to improve efficiency and productivity. Lead IT/MIS projects - from planning and budgeting to resource allocation. Conduct regular risk assessments, presenting clear, solution-focused findings to senior leadership. Develop and deliver IT training and best-practice materials for staff. Provide 1st and 2nd line IT support where needed, working alongside external suppliers. Essential experience & skills: Proven experience in a strategic IT leadership role within a fast-paced, growth-oriented organisation. Able to align technology with business objectives and influence senior stakeholders. Comfortable working in an environment where the function is still being built - you bring structure, rigour, and good judgement. Demonstrable ability to present risks with solutions. Experience managing direct reports (due to growth) and external suppliers. Hands-on capability with hardware, software, and connectivity troubleshooting. Bachelor's degree in Computer Science, IT, Management Information Systems, or related field. This is a role with real impact, you'll help shape technology from the ground up. This is an opportunity to develop AI governance and modern IT practices in a growing business. If you are York based and would like to speak further on this role - please do not hesitate to get in touch ASAP.
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
Jun 20, 2026
Full time
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jun 20, 2026
Full time
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Accounts Receivable Partnerships Manager Financial Services Location : Aston University, John Cadbury House Salary : £38,784 to £46,049 per annum Grade : Grade 08 Contract Type : Fixed Term (12 months) Basis : Full-Time Closing Date : 23.59 hours BST on Tuesday 23 June 2026 Interview Date : Thursday 09 July 2026 Reference : 0750-26 The Accounts Receivable Partnerships Manager is a 12 month fixed-term contract post. The post holder will be a key member of the Accounts Receivable team, reporting to the Accounts Receivable (AR) Manager, as an expert in the credit control function, with a specific focus on AR for Aston's omnichannel partnerships. The primary function of the role will be to coordinate the collection of all debts whilst providing advice and guidance to debtors on their settlement. The post holder is responsible for the collection of debts assigned to their direct portfolio, managing ledgers, ensuring the timely recovery of income and supporting an excellent student experience, in line with the University's Commercial Debt Collection and Student Debt Collection policies. The post holder will positively contribute to the delivery of a consistent, high-quality service, ensuring queries are responded to in a professional and prompt manner. Key stakeholder relationships will need to be managed through liaison with support areas, internal departments and external suppliers, and you will need to be an excellent communicator with proven experience in analytical skills and problem solving. You will need proven systems experience with strong analytical and problem-solving skills. They will combine strong technical skills with proactive relationship management, working independently to improve processes, resolve complex debt cases and contribute to the continuous development of the Accounts Receivable service. The role also provides operational resilience across the wider team through the delivery of core transactional duties, including sales ledger activity and treasury-related tasks. What we offer: - Aston University is a vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train. - Hybrid working is possible for this role, which means working both on campus and from home depending on the activity. Further information on hybrid working can be found on our website. - Excellent training and development opportunities. - A generous annual leave scheme with 30 days' bookable leave and a further 13 days of bank holiday and University closure days. - Everyday discounts to a number of activities and retailers. - Great family-friendly policies. - On-site gym and pool with discounted staff membership available. - Further information on our Benefits and Rewards can be found on our website. Aston University may be able to sponsor those who are already on a Skilled Worker Visa issued before 22nd July 2026. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting. See the UK Government website for more information on Skilled Worker visa eligibility. The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual's lawful expression of their beliefs, ideas or opinions. Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit our website. Guidance on AI-Assisted Applications While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities. We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles. If you require the job details document or an application form in an alternative format, please contact the recruitment team.
Jun 20, 2026
Contractor
Accounts Receivable Partnerships Manager Financial Services Location : Aston University, John Cadbury House Salary : £38,784 to £46,049 per annum Grade : Grade 08 Contract Type : Fixed Term (12 months) Basis : Full-Time Closing Date : 23.59 hours BST on Tuesday 23 June 2026 Interview Date : Thursday 09 July 2026 Reference : 0750-26 The Accounts Receivable Partnerships Manager is a 12 month fixed-term contract post. The post holder will be a key member of the Accounts Receivable team, reporting to the Accounts Receivable (AR) Manager, as an expert in the credit control function, with a specific focus on AR for Aston's omnichannel partnerships. The primary function of the role will be to coordinate the collection of all debts whilst providing advice and guidance to debtors on their settlement. The post holder is responsible for the collection of debts assigned to their direct portfolio, managing ledgers, ensuring the timely recovery of income and supporting an excellent student experience, in line with the University's Commercial Debt Collection and Student Debt Collection policies. The post holder will positively contribute to the delivery of a consistent, high-quality service, ensuring queries are responded to in a professional and prompt manner. Key stakeholder relationships will need to be managed through liaison with support areas, internal departments and external suppliers, and you will need to be an excellent communicator with proven experience in analytical skills and problem solving. You will need proven systems experience with strong analytical and problem-solving skills. They will combine strong technical skills with proactive relationship management, working independently to improve processes, resolve complex debt cases and contribute to the continuous development of the Accounts Receivable service. The role also provides operational resilience across the wider team through the delivery of core transactional duties, including sales ledger activity and treasury-related tasks. What we offer: - Aston University is a vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train. - Hybrid working is possible for this role, which means working both on campus and from home depending on the activity. Further information on hybrid working can be found on our website. - Excellent training and development opportunities. - A generous annual leave scheme with 30 days' bookable leave and a further 13 days of bank holiday and University closure days. - Everyday discounts to a number of activities and retailers. - Great family-friendly policies. - On-site gym and pool with discounted staff membership available. - Further information on our Benefits and Rewards can be found on our website. Aston University may be able to sponsor those who are already on a Skilled Worker Visa issued before 22nd July 2026. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting. See the UK Government website for more information on Skilled Worker visa eligibility. The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual's lawful expression of their beliefs, ideas or opinions. Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit our website. Guidance on AI-Assisted Applications While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities. We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles. If you require the job details document or an application form in an alternative format, please contact the recruitment team.
