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Kickstart your career with one of the UK s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Customer Service Advisor for the prestigious BMW brand. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you! Salary - £26,520 Location Dearne Valley Office, Adwick Park, Rotherham S63 5NA Permanent role contracted to 40 hours paid production scheduled between 8am-7pm Monday to Friday, Saturday/Sunday 9am-5:30pm. Full time training & support provided. What s in it for you: Access to a range of employee benefits Annual leave starting at 28 days/annum (pro-rata) A vibrant office-based role with a great team Onsite canteen. Free onsite parking. Referral programme refer friends or family to work with Concentrix & earn up to £600 per referral! Key Responsibilities: Manage customer enquiries through to resolution with a strong focus on service quality and satisfaction. Act as a main point of contact for customer cases, liaising with internal teams and specialist functions as required. Support customers with technical queries, troubleshooting, and escalation of more complex issues. Follow internal processes and policies to ensure accurate and efficient case handling. Maintain strong knowledge of products, systems, and services to deliver effective support. Skills to succeed: Experience in delivering exceptional customer service, ideally within a contact centre or complaints-handling environment Strong organisational skills and the ability to manage tasks in a fast-paced, deadline-driven environment Competence in English and Mathematics: A minimum standard of proficiency in English and maths, equivalent to at least a basic secondary education level (e.g. GCSE Grade 4 (C) or equivalent). This includes the ability to communicate effectively in written & spoken English and to demonstrate basic numeracy skills Expert objection handling negotiation and interpersonal skills What are you waiting for? - Apply now - we can't wait to welcome you! Concentrix is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary: £24,043 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time - 37.5 hours per week Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on site Start date: Wednesday 12th November September 2025 As a Customer Service Advisor at Capita, you'll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies - you'll be the calm in the storm, the voice of reassurance, and the problem-solver they count on. If you thrive under pressure, love helping people, and want to make a real impact every single day, this is your moment. We are committed to delivering a personalised, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts - that's you - can assist customers whenever and wherever they need it. Bring your "can-do" attitude and passion for customer service, and we'll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Job title: Southern Water Customer Service Advisor Job Description: What you'll be doing: Supporting with inbound calls Taking ownership of each call you will be delivering a service which makes Southern Water customers feel valued and supported Taking calls from Southern Water customers to support with a wide range of high priority/emergency enquires. Customers may be experiencing instances of no water, a drop in pressure, discoloured water or in extreme circumstances, flooding in their homes. Many of these customers may be vulnerable or in distress, so your empathy and ability to remain calm under pressure will be essential. Creating a positive experience for both customer and client Who are we looking for: Confidence and the ability to communicate clearly and effectively An ability to learn new skills quickly, including adopting new processes and technology An ability to think on your feet and adapt to different situations, maintaining emotional stability and staying motivated with a drive to continuously improve A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers Good attention to detail, ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work. Ideally, experience working within a customer service environment. A quiet space to work at home with a strong WIFI connection What's in it for you? A competitive salary of £24,043 per annum 22 days' holiday The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle-from discounts on retail and socialising, to health & wellbeing, travel, and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What will happen next: Choose 'apply' to submit a short application ensuring you add your contact number and email address so we can reach you easily. The team will then reach out to discuss the role in more detail. Equal Opportunities We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Rotherham , United Kingdom Time Type: Full time Contract Type: Permanent