185 jobs found

Network Operations Team Lead Location: London (Full-Time, Permanent) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more. Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. Act as the senior technical escalation point for complex incidents, service requests and network-related issues. Manage the day-to-day operation of network services, ensuring high levels of availability and performance. Commission, maintain and upgrade core network infrastructure across a service provider environment. Plan and implement network changes while minimising operational risk and customer impact. Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues. Develop and maintain technical processes, procedures and knowledge base documentation. Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies. Ensure network documentation remains accurate, detailed and up to date. Support planned and emergency out-of-hours maintenance activities when required. You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service. What we're looking for Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment. Previous experience leading or mentoring technical networking teams. Strong hands-on experience with routing, switching and wireless technologies. Excellent understanding of TCP/IP networking, MPLS and VPLS environments. Extensive experience supporting Juniper networking technologies within a service provider environment. Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors. Experience with network automation, scripting and operational tooling. Knowledge of DDoS mitigation technologies and network security best practices. Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Desirable Experience CCNA and/or CCNP certification. JNCIA-Junos or equivalent networking certifications. ITIL Foundation certification. Degree educated or equivalent industry experience. Experience with network monitoring platforms such as SolarWinds. Exposure to CRM and ERP platforms including Salesforce or Oracle. Why join? Join a growing and ambitious technology organisation with significant investment in its network infrastructure. Lead a skilled technical team within a fast-paced and collaborative environment. Influence operational strategy, service improvements and automation initiatives. Competitive salary, bonus scheme and employee share plan. Private healthcare, pension, life assurance and income protection. 25 days annual leave, increasing with length of service. Wellbeing support, travel loan and discounted gym membership schemes. The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services. Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.

Service Design Architect Location: Remote Salary: 65k + Car + 10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership. Lead Solution Authority : Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities. Develop Proposals & Documentation : Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency. Manage Risks & Assumptions : Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful Outcomes : Align service designs with business goals to ensure exceptional quality and customer satisfaction. About You Industry Experience : You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security. Solution Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from 100k to over 10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including governance and costing models. Exceptional Communication Skills : You excel in documentation and presentations and feel comfortable communicating at the CxO level. Leadership & Collaboration : You are skilled in leading virtual teams and fostering collaboration across technical and sales functions. Understanding of TUPE and Managed Services Contracts : Knowledge of transition and transformation in managed services contracts is a plus. Public Sector Experience : Familiarity with public sector procurement processes is an advantage. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Reception Manager - Private Dental clinic Advertised by OA West End Job title: Dental Reception Manager Location: Marylebone, London Hours: Shift patterns 8.00am - 6.30pm Salary: 33,000 - 36,000 Role Type: Full-Time, Permanent The Opportunity This is a fantastic opportunity to join a newly established private dental clinic in Marylebone and take the next step in your career. Perfect for an experienced Dental or Medical Receptionist ready to step up, this role offers the chance to move into a leadership position where you will take ownership of the front-of-house function and shape the patient experience from day one. The Role As Reception Manager, you will be the face of the clinic and the driving force behind a seamless, high-quality patient journey. You will lead the front desk, support your team, and work closely with clinicians and management to ensure everything runs smoothly. Delivering a warm, polished, and professional patient experience across all touchpoints Leading and supporting the reception team, setting standards and driving performance Managing diaries to ensure smooth patient flow and clinic efficiency Handling enquiries and supporting new patient conversions Overseeing administrative processes, payments, and front-of-house operations Working closely with clinicians and management to maintain high service standards What They're Looking For Experience within a dental or private healthcare reception environment (dental preferred) Someone ready to take a step up into a leadership role Strong communication and patient-facing skills Highly organised and able to manage a busy environment Experience with dental systems (e.g. Dentally) desirable Why This Role? A genuine step-up opportunity into management Join a high-end, newly established private clinic Be part of a close-knit, growing team Work within a modern, patient-focused environment How to Apply: Send your CV and a cover letter outlining your relevant experience and enthusiasm for the role to us today! Don't miss your chance to join a fantastic team and help shape the future of our client's organisation. We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Service Desk Manager / Service Desk Team Leader - 60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. The Service Desk specialist will be responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience Act as an escalation point for complex or high-priority incidents Collaborate with infrastructure, applications, and security teams to resolve issues efficiently Manage service desk tooling (e.g., ticketing systems (JIRA), knowledge base platforms (Confluence Documentation of processes, procedures, and known errors Manage and maintain a fleet of Audio-Visual equipment across national and international sites Key technical skills / experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience with service desk tools (e.g., Jira Service Management, Deskpro, etc) Ability to manage multiple priorities in a fast-paced environment Desirable Qualifications & Knowledge ITIL Foundation (or higher) certification Experience in process improvement or service transformation initiatives Knowledge of IT infrastructure, cloud services, and end-user computing environments (e.g., Windows 11, MacOS & Ubuntu) Previous experience in service management or similar roles Oversee onboarding of new staff members to the organisation. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire If this sounds of interest, please apply now or contact Lee Smith at Prize Placements

Senior Storage & Backup Infrastructure Engineer (Contract) Location: Newport (3 days per week on-site) Day Rate: 500 - 550 per day Inside IR35 Duration: 12 month Contract Security Clearance: Active SC Clearance Required (Strictly no dual nationals due to security constraints) The Opportunity Are you an expert in enterprise storage architecture and data resilience? We are seeking a Senior Storage & Backup Infrastructure Engineer to take ownership of technical design, seamless implementation, and high-level support for mission-critical storage and backup infrastructure. This role sits at the intersection of strategic engineering and tactical delivery-combining pre-sales solution scoping, technical documentation, and robust operational support. If you want to leverage your NetApp expertise in a highly secure environment, this contract offers fantastic scope and impact. Key Responsibilities As a Senior Engineer, you will drive the lifecycle of storage infrastructure and project delivery: Pre-Sales & Scoping: Collaborating with stakeholders to scope technical solutions, estimate resource/cost requirements, and contribute directly to proposal-ready documentation. Storage & Environment Administration: Maximizing system supportability by managing data storage (space allocation/optimization), supporting SAN environments, overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring small technical teams to successfully deliver project tasks on time and within scope. Technical Skills & Experience To succeed in this position, you will need a deep foundation in enterprise infrastructure management: Core Essentials: NetApp Expertise: Proven, hands-on experience managing and optimizing NetApp storage solutions is highly important. SAN Environments: Deep understanding of SAN environments, including performance tuning and optimization. Infrastructure Management: Extensive background in large-scale infrastructure management, data management, and user account/access controls. Project Delivery & Technical Writing: Experience working within project lifecycles with strong documentation skills (producing both operational procedures for service desks and end-user materials). Leadership: Demonstrated experience leading small technical teams to execute project tasks. Highly Desirable: Advanced fault-finding, diagnosis, and resolution capabilities across enterprise environments. Experience with File/Print Clusters , Virtualization, Messaging, and Enterprise Thin Client environments. Hardware build and evaluation experience. Relevant technical certifications (e.g., MCSE or equivalent vendor-specific storage accreditations). Why This Contract? Critical Infrastructure: Work directly on the storage and backup backbones that safeguard vital, secure customer data. Varied & Engaging Scope: Avoid the monotony of a single-focus role with a great blend of pre-sales architecture, hands-on engineering, and escalation support. Leadership Platform: Step up and showcase your capabilities by steering small engineering teams and shaping technical proposals. To Apply: If you hold an active SC Clearance and have the deep NetApp and enterprise storage experience required, please apply with your latest CV and details of your availability.

Reception Supervisor (Luxury Hotel/ Opera PMS) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Reception Supervisor or similar with Opera PMS experience, looking to join a world-renowned luxury hotel group offering a 5,000 annual bonus, clear progression opportunities, complimentary hotel stays, and the chance to develop your career within a prestigious 5-star environment? This internationally recognised luxury hotel group operates some of the world's most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment. In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment. You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service. This role would suit a Reception Supervisor, Front Office Supervisor, or Guest Services Supervisor from a luxury hotel background looking to join a globally recognised hospitality brand with excellent training, progression, and company perks. The Role Supervise the Reception and Front Office team within a 5-star luxury hotel Ensure smooth daily front desk operations and exceptional guest service Use Opera PMS for reservations, billing, room movements, and guest management Handle guest queries, complaints, and service recovery professionally Support the training and development of Front Office team members Work closely with other departments to ensure a seamless guest experience 4 on 4 off shift pattern 12-hour shifts (8AM - 8PM) The Person Experience as a Reception Supervisor, Front Office Supervisor, or similar Background within luxury hospitality or 5-star hotels Experience using Opera PMS Strong leadership and customer service skills Commutable to Ascot Reference: BBBH25279D If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.

Chalk Hill Group are seeking an organised and proactive Helpdesk Supervisor to join an SME, based in the Bracknell area, on a 9 month fixed term contract basis. Supporting a diverse portfolio of properties, you will play a key role in ensuring maintenance requests and support tickets are managed efficiently, prioritised effectively, and resolved within agreed service levels. This is an excellent opportunity for someone with strong coordination and leadership skills who enjoys working in a fast-paced environment and delivering excellent customer service. Key Responsibilities Oversee the day-to-day operation of the property helpdesk team Monitor, allocate, and prioritise incoming maintenance and support tickets across the property portfolio. Ensure all requests are accurately logged, tracked, and updated through to completion. Coordinate with contractors, suppliers, site teams, and internal stakeholders to ensure timely resolution of issues. Supervise a team of three Helpdesk Coordinators. Escalate urgent or complex issues where appropriate and provide regular progress updates. Produce reports on ticket volumes, response times, and team performance. Identify opportunities to improve processes, efficiency, and customer satisfaction. About You The successful candidate will have: Previous experience in a helpdesk, facilities management, property management, maintenance coordination, or customer support environment. Experience supervising or leading a small team. Strong organisational and prioritisation skills. Excellent communication and customer service abilities. Ability to manage multiple tasks and deadlines simultaneously. Good working knowledge of Microsoft Office and helpdesk/ticketing systems. A proactive and solution-focused approach. What We Offer Competitive salary of £30,000 - £35,000 depending on experience. Opportunity to join a growing and supportive property group. Career development and progression opportunities. Friendly and collaborative working environment. Company benefits package. If you are an organised team leader with experience managing helpdesk operations and delivering excellent service, we would love to hear from you. Chalk Hill Group is a Recruitment Agency. By applying for this role, you are authorising us as a Recruitment Agency to contact you and to provide services and information relating to job hunting activities. Please see our Privacy Policy on our website.

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. To find out more information about what its like to work for us and our benefits, visit our website Evolve is an Equal Opportunity Employer

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is Contract : Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution

Job Title: IT Project Coordinator Location: Bridgend / St Asaph / Plymouth Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base. You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover various aspects, including: Server migrations Email migrations IT support onboarding Managed Print installations Cyber projects Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Key Responsibilities: Projects: Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements. Ordering: Raising purchase orders on our PSA and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock, including taking part in Stock Takes Engineering: Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning. Creating accurate appointments including configuration, installation and follow up. What we're looking for: Experience Required: Previous project management experience IT project delivery and/or provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multitask effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 28,000 - 30,000 Staff Share Equity Scheme - your piece of the "Purple Pie" New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role.

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory / Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory / Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

General Manager / Front of House Manager Commercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The Opportunity We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key Responsibilities As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention Build strong relationships with existing clients to support retention, satisfaction and renewals. Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. Host events on behalf of the company or its clients Conduct viewings for new or potential customers Lead by example and support the Front of House team to deliver a consistently professional welcome. Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. Oversee meeting room bookings, including room setup, presentation standards and AV requirements. Manage telephone enquiries and messages when required, maintaining a polished first impression. Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. Take ownership of recruitment, including first-stage interviews, onboarding and training. Promote a positive culture that reflects company values and supports continuous improvement. Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. Manage key supplier relationships to ensure service levels are met and value is delivered. Source new suppliers where required and support the smooth running of site operations. Take overall responsibility for health and safety compliance, including staff training and annual document reviews. Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. Manage ad-hoc projects for the site as required. Front of House, Reception and Guest Experience Team Leadership and People Management Building, Supplier and Compliance Management Administration and Helpdesk About You We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. Strong experience leading, motivating and developing a team. Excellent organisation skills, attention to detail and ability to prioritise effectively. Confident communication and leadership skills, with the ability to adapt to different situations. Experience within commercial property, serviced offices or flexible workspace is highly desirable. A genuine drive to raise standards and continuously improve. A proactive problem-solver who takes ownership of challenges. Confident, approachable and professional at all times. Client-facing, with meticulous attention to personal presentation and site standards. Calm and efficient under pressure, with the ability to manage a high volume of work. Enhanced holiday plus bank holidays Birthday leave Company pension scheme Uniform allowance Excellent training and career development opportunities Key Behaviours Benefits Apply Now If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.

Branch Manager - Manchester Location: Manchester Branch Reports to: Chief Operating Officer Salary: £45,000 per annum + performance bonus (£50,000-£52,000 OTE) Hours: Full-time, permanent The Opportunity SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Branch Manager for their Manchester branch. This is a hands-on operational leadership role responsible for the commercial and operational performance of the branch. The successful candidate will lead a team of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, and revenue growth. This is not a desk-based management position. The Branch Manager will be highly visible within the branch, spending significant time coaching colleagues, observing client interactions, reviewing performance, and ensuring operational excellence across the business. The role is ideally suited to an experienced people leader who thrives in a target-driven environment and enjoys taking ownership of both branch performance and team development. Key Responsibilities Leadership & Performance Management Lead, motivate, and develop a team of Legal Advisors and Administrators. Drive a high-performance culture through coaching, accountability, and regular performance reviews. Conduct one-to-one meetings, performance discussions, and structured development plans. Manage underperformance effectively, implementing improvement plans where required. Support recruitment, onboarding, and ongoing development of team members. Commercial & Operational Performance Take ownership of branch revenue, productivity, profitability, and key performance indicators. Monitor performance data and implement actions to improve branch results. Drive improvements in conversion rates, advisor productivity, customer satisfaction, and overall branch performance. Identify opportunities to increase local market presence, client engagement, and referral activity. Ensure the branch consistently delivers against operational and commercial objectives. Client Experience & Quality Ensure clients receive a professional, compliant, and high-quality service throughout their journey. Maintain oversight of branch workflows and operational processes. Drive a right-first-time culture focused on quality, efficiency, and client satisfaction. Respond appropriately to escalated client concerns and feedback. Compliance & Governance Ensure all branch activities are delivered in line with regulatory requirements and internal standards. Maintain strong controls around compliance, data protection, and quality assurance. Support audit readiness and continuous improvement initiatives. Community Presence Act as an ambassador for the branch within the local community. Support local networking, referral-building, and community engagement activities. Help strengthen the branch's profile and reputation within the Manchester area. Candidate Profile We are seeking an experienced people leader who can demonstrate: Current team management responsibility. Success leading teams in a target-driven or performance-focused environment. Strong coaching, leadership, and performance management skills. Experience driving operational improvement through data and observation. Commercial awareness and the ability to influence branch profitability and growth. A hands-on leadership style with a strong branch presence. Excellent communication, organisation, and stakeholder management skills. Legal qualifications are not required. Our client is seeking a proven operational leader with the ability to deliver results through effective people management, accountability, and commercial awareness. Reward & Benefits £45,000 basic salary. Performance bonus (£50,000-£52,000 OTE). Statutory benefits. Professional development and career progression opportunities. The opportunity to join a growing legal services organisation with ambitious plans for future growth. Location & Working Pattern This role is based primarily at the Manchester branch. Daily branch presence is essential. Standard branch hours are Monday to Friday; however, flexibility may be required to support branch performance, local initiatives, client demand, and community engagement activities. Interested? If you feel this role is the right fit for your skills, experience, and career ambitions, we would love to hear from you. Please apply today with your CV and a brief overview of your current role and management experience. For a confidential discussion about the opportunity, you can also contact me directly at (url removed). We are reviewing applications as they are received and will be moving quickly for suitable candidates.

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze operational metrics to identify risks, trends, and areas for continuous service improvement (CSI); present insights to senior leadership. Incident & Escalation Management: Manage internal customer technology escalations and assist in coordinating Priority 1 (P1) and Priority 2 (P2) incidents, including stakeholder communications. Governance & Documentation: Review and maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews, and driving vendor accountability. Analytical Skills: Advanced capability in data extraction, analysis, and translating metrics into actionable improvement plans. Incident Coordination: Experience handling high-pressure escalations and coordinating cross-functional incident management activities. Communication: Exceptional organizational and communication skills, with the ability to collaborate across diverse global teams. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details

The role We are seeking a keen and enthusiastic Freshwater Ecologist to join our Environmental Assessment and Advice team in North West Wales. This is an exciting opportunity to contribute to the protection and improvement of freshwater environments in a country renowned for its natural beauty and ecological importance. This is a varied role that blends laboratory analysis, desk-based assessment and fieldwork. The fieldwork will primarily be in North West Wales. You will play a key part in analysing freshwater ecological samples, alongside undertaking field surveys across a range of sites. Your work will directly support evidence-based decision-making and environmental protection. You will have an aptitude for, and bring experience of, analysing freshwater ecological samples in the laboratory. You will also be confident working in the field, as well as being familiar with interpreting environmental data, producing clear and accurate reports. We are looking for someone who is not only technically capable and comfortable reprioritising work on occasions as the need arises (such as for incidents) but also proactive and passionate about freshwater environments. This is a great opportunity to work within a supportive team and use your freshwater ecological expertise to improve the health of our rivers and lakes. Driving is essential to this role as it requires fieldwork in remote areas not serviced by public transport. You must hold a full and current UK driving licence. You must be able to swim and be confident working in water. As an organisation we support flexible working. You will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Claire Liversage at Interviews will be face to face (details of location will be shared in advance) What you will do Undertake ad hoc and routine system administration, data quality assurance, analysis and reporting. Provide specialist, monitoring technical advice and guidance to internal and external customers, from a range of sources; helping ensure that decisions are based on sound technical judgement, in line with current legislation and best practice. Produce technical reports analysing and interpreting national and local datasets for operational work, public enquiries, court appeals etc. Help ensure that NRW's monitoring data is collected and stored to the quality standards prescribed by European and UK legislation and by NRW policy. Assist Senior EAO and TL in planning, scheduling and tracking the annual survey and monitoring programmes, with regards to sampling activities. Advise on specialist non-routine monitoring/survey work and the analysis of data including input on delivery of operational measures. Contribute to delivery of survey and monitoring programmes. Guide, advise and support internal and external customers, ensuring decisions are made on sound technical data and information. Help resolve local issues by providing scientific and technical advice/interpretation of monitoring data. Assist in the development, implementation of new monitoring and reporting methods, including collaboration with partner organisations at a local level. Respond to requests for information relating to monitoring data, within specified deadlines. Maintain and procure specialist sampling equipment. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post Be committed to your own development the effective use of your personal development plan (known as Sgwrs). Required to take part in incident response activities. Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.Expertise in freshwater ecology and knowledge of relevant legislation Practical experience of analysing freshwater ecological samples, and field-based monitoring and surveying methods for macrophytes and river habitats Good analytical and organisational skills including experience of data management systems, knowledge of data handling and GIS Excellent communication skills including interpreting and reporting on environmental data Ability to swim and be confident working in water. A current valid full UK driving licence to drive NRW fleet vehicles (cars and vans) Welsh Language level requirements Essential: Level A1 - Entry level Desirable: B2 - Upper intermediate level. Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Additional Information Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. , GRJ, GGL

Role Overview The Service Management Specialist is responsible for ensuring high-quality operational service delivery across multiple technology support functions. Acting as a central liaison between internal stakeholders, the global service desk, and external vendors, you will ensure that services consistently meet agreed standards and align with business needs. You will play a key role in operational governance, service performance analysis, escalation management, and continuous improvement across the UK LTS technology environment. This role requires strong collaboration, analytical capability, and the ability to drive service excellence across diverse teams. Key Responsibilities Stakeholder & Vendor Reviews - Lead monthly service review meetings with internal stakeholders and global service desk partners, assessing KPIs, performance trends, and operational risks. Continual Service Improvement - Identify service gaps, propose enhancements, and drive improvement actions through to completion. Vendor Performance Oversight - Participate in vendor KPI and operational review sessions to ensure contractual obligations and service levels are met. Operational Governance - Maintain and update service documentation, operational procedures, and support processes across the UK technology support landscape. Escalation Management - Manage internal customer escalations and coordinate resolution activities across support teams. Incident Coordination - Support the management of Priority 1 and Priority 2 incidents, including communication, tracking, and operational leadership. Subject Matter Expertise - Act as a central point of knowledge for operational processes, service procedures, and service management best practices. Data Analysis & Reporting - Analyse operational metrics to identify trends, risks, and improvement opportunities; prepare insights for leadership review. Relationship Building - Develop strong working relationships with stakeholders, support teams, and vendors to ensure high levels of satisfaction and service quality. Performance Insights - Extract and interpret reporting data to highlight improvement opportunities and present findings to senior leadership. Required Skills & Experience ITSM Expertise - Strong understanding of IT Service Management frameworks and operational governance. Stakeholder Management - Experience leading service review meetings and managing stakeholder expectations. Analytical & Reporting Skills - Ability to interpret data, produce insights, and present findings clearly. Incident & Escalation Handling - Experience coordinating escalations and supporting major incident processes. Communication & Organisation - Strong communication, prioritisation, and cross-team collaboration skills. Continuous Improvement - Proven ability to identify and drive improvements within operational environments.

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world's most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across a range of enquiries, service requests, and technical issues. You will provide guidance on using the MSite platform, troubleshoot first-line issues, and ensure all customer interactions are managed professionally and efficiently, in line with agreed service levels. Working closely with customers and internal teams, you will be responsible for accurately logging and managing support tickets, gathering relevant information, and ensuring incidents are progressed and resolved within agreed SLAs. By embracing challenge and approaching obstacles as opportunities to improve outcomes, you will help support the construction industry's ongoing digital transformation while delivering a positive customer experience. Success in this role requires strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced environment. You will work collaboratively with customers, contractors, workers, and colleagues across the business, helping to achieve together by building strong relationships and contributing to an integrated digital ecosystem. Through clear communication and effective teamwork, you will ensure seamless handovers between support teams and maintain ownership of issues through to resolution. MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any reasonable adjustments during the interview process, please let us know. What you will do as our Customer Service Representative: Provide first-line customer support via telephone, email, and ticketing systems, ensuring all enquiries are handled professionally and efficiently. Triage supports tickets and route incidents, service requests, and queries to the appropriate support teams or business functions. Assess the impact, priority, and urgency of incidents and service requests, gathering all relevant information required for effective resolution. Maintain accurate ticket records, including detailed notes, categorisation, prioritisation, and ownership, ensuring clear handovers and escalation paths. Escalate incidents and requests that cannot be resolved within agreed timescales, while retaining ownership of customer communication and ticket progression. • Deliver proactive, timely, and accurate updates to customers regarding incidents, service requests, and ongoing support activities. Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management. Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best practices. Collaborate with customers to provide guidance, support, and advice that enables effective day-to-day use of the MSite platform. Support subcontractors and site teams in managing the operational use of MSite products and services. Our ideal Customer Service Representative will have: A strong commitment to delivering high-quality outcomes and positive customer experiences. Excellent written and verbal communication skills, with the ability to communicate clearly and professionally. Strong interpersonal skills and the ability to build effective working relationships with colleagues and stakeholders. A positive, flexible, and adaptable approach to learning and professional development. High levels of motivation, initiative, and a collaborative team-oriented mindset. Excellent attention to detail and strong organisational skills. A proactive approach to taking ownership and accountability for tasks and outcomes. The ability to follow established processes, procedures, and best practices consistently. Experience (Essential) Previous experience working in a customer service environment. Good working knowledge of the Microsoft Office suite, including Outlook, Word, and Excel. Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues. Excellent organisational skills and attention to detail. Ability to prioritise workload and manage multiple tasks effectively. Desirable Previous experience supporting IT systems, software applications, or technical products. Experience using ticketing, service desk, or case management systems. Understanding of incident management and customer support processes. MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Customer Service Representative ?role, click 'apply' today. We'd love to hear from you!

Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off.

IT Support Engineer - Garelochhead (Hybrid) Salary: 30,000 + 15% Pension + 30 days leave (+public holidays) Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key. What you'll be responsible for Acting as a key point of contact for IT issues, resolving tickets and escalating when required. Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers. Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership. Working within formal change control for any amendments to systems, services or configurations. Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders. Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records. Maintaining secure backup practices and producing clear implementation / recovery documentation. Keeping documentation current and ensuring all work is properly recorded in relevant systems. Supporting IT projects and, where needed, coordinating smaller pieces of project delivery. Spotting compatibility or deployment risks early and helping prevent disruption. Assisting with diagnostics and recovery procedures to restore systems or services when required. Experienced required A relevant IT qualification or equivalent practical experience. Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line). Solid basics in: Windows OS and Microsoft 365 applications Active Directory fundamentals (password resets, user creation, group membership) Networking concepts (DNS, DHCP, IP addressing) PC/laptop build, configuration and troubleshooting Comfortable writing straightforward documentation and keeping records up to date. Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy. Able to work confidently with third-party suppliers under guidance. Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required. How to apply Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you