9 jobs found

Service Desk Engineer (1st-2nd Line) Location : Midlands Hours: 09:00-17:00, Friday, Saturday, Sunday and Monday Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. This is an excellent opportunity for an IT professional with experience in technical support who is looking to develop their skills across Microsoft technologies, networking, and managed services environments. Role Overview: As a Service Desk Engineer, you will be an integral part of the IT team, supporting the delivery of their managed services. You will play a key role in maintaining reliable systems, enhancing security, and optimising IT services across our growing and varied customer base. This role includes responsibility for supporting weekend operations as part of a structured shift pattern, helping to ensure consistent service coverage for their managed customers. You will provide remote support to a diverse client base, including organisations within healthcare, finance, and professional services, with access to senior escalation where required. In addition to reactive support, you will also be expected to carry out proactive and out-of-hours tasks such as patching, system maintenance, and service improvements, helping to minimise disruption during core business hours. You will have experience working on a busy service desk, resolving technical issues efficiently, and delivering services in line with agreed SLAs. You will be comfortable handling escalations, prioritising workload effectively, and maintaining a high standard of customer care at all times. Responsibilities: Completing Service Desk incident tickets, logged via their ticket system or phone line. Following customer and internal process for request tickets. Infrequently attending customer sites should there be a problem that cannot be resolved remotely Continuously learning and adapting to evolving technologies, with a drive to achieve certifications Required Experience: Minimum of 2 years in an IT support role Strong troubleshooting skills for Windows desktop systems. Passion for IT and networking. Excellent communication skills and a customer service-oriented mindset. Ability to work effectively as part of a team Willingness to learn and adapt to evolving technologies. UK Driving Licence Desirable Experience: Cisco CCNA or CCNP. Microsoft 365, Azure or Security Certifications CompTIA A+, CompTIA Network + Microsoft 365, InTune & Azure administration Microsoft Teams administration Windows Desktop Operating Systems Apple OS and Apple Mac support experience Microsoft Office Suite Laptop/desktop and thin client support Backup Technologies (Acronis) Microsoft Server 2008 - 2022 Exchange / AD Management / MS365 Cisco Networking Fortinet Networking Ubiquity Networking Company Benefits: Competitive salary and benefits package. Supportive and collaborative work environment. Remote working Flexible working hours Company funded exams and training Employee pension Exposure to exciting new technology Personal development plans, designed to support career progression If you don't tick all the boxes but feel you have a strong foundation with at least some of the skills and have the aptitude and drive to grown, learn and develop, then we want to hear from you. Apply through this advert and we will reach out to you

L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

IT Desktop Support Role My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Used mto working in a corporate environment A strong communicator with greta personable skills used to dealing with 3rd part vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!

IT Support Engineer - Gloucester Salary - DOE An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you'll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects. You'll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery. Key Skills & Experience Proven experience in an IT Support Engineer or similar IT support role. Strong knowledge of Windows 11 and Microsoft 365. Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy. Knowledge of Microsoft Intune or other endpoint management platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function.

1st / 2nd Line IT Support Engineer Borehamwood / Remote Summary Exciting opportunity to join an established Managed Service Provider as an IT Support Engineer! After 16 years of consistent growth, we are expanding our workforce further. We are looking for someone with a real passion for technology and helping people. We have a hybrid workforce where staff work some days in the office and some days at home in a dedicated workspace / home office. Most of the work we do is done remotely, however onsite client visits will be required on occasion, with the majority of our clients being located in North London, Central London and Hertfordshire. Our clients come from a wide range of industries, including professional services, fintech and hospitality. We love working collaboratively alongside our clients, which is why we specialise in smaller SMEs between 5 and 50 members of staff. This allows us to build long-lasting and close relationships with our clients where we get to know each member of their team. The Purpose of Your Role Provide world class service and support for clients. Troubleshooting and diagnosing IT issues, providing remote support and assisting in the monitoring and maintenance of their computer systems and networks. Key Responsibilities: Promptly and accurately log incidents and requests into our helpdesk ticketing system via phone and email. Answering the support phone line and dealing with incoming requests. Ensure customer requests are promptly attended to, providing efficient and effective support. Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. Configure client devices for new starters and leavers. Accurately log time spent on tickets. Stay in regular contact with colleagues via Teams when working remotely. Speak to clients over video call (Teams / Zoom), when required. Essential Requirements for the Role: Minimum 2 years previous experience on an IT helpdesk. Fluent English speaker with excellent communication skills. Proficient in customer support, including phone and email communication. Good understanding of Microsoft products and technologies. Ability to troubleshoot hardware issues with laptops, desktops, peripherals, and other IT equipment. Excellent grasp of Microsoft Windows Desktop OS and troubleshooting. Proficiency in Microsoft 365, with experience in the Admin Centre, User Management, Exchange and Licensing. Desirable Requirements for the Role: Own transport with Full UK Drivers License. Microsoft Entra. Experience with Remote Monitoring / Patch Management Tools. Experience with Ticketing System. Mac OS. Google Workspace. Other Cloud services such as online backup, email filtering and antivirus. What You Also Need to Know As some of your work will be done remotely, you need to have a dedicated, suitable work setup, desk and chair in a quiet and private space along with a fast, stable internet connection. Working from a public space is not deemed an acceptable alternative. Salary: A salary of £28,000 per annum plus Bonus is offered. Why Would You Work at Achieve IT: Competitive salary plus Annual Performance Bonus. 20 Days annual leave plus UK Bank Holidays with increased annual leave based on length of service. Achieve IT issued laptop, monitor and peripherals for your home office. Friendly, helpful team who all support each other. We will also provide a lot of support and training for the successful candidate. Job Type: Full-Time, Permanent

IT Desktop Engineer - 2nd Line - SC Cleared My aerospace & defence client is looking for a 2nd Line IT Desktop Support Engineer to join their IT support team on a contract basis You MUST have valid current SC Security Clearance to be considered for this role. You will be providing 1st/2nd line support to the End Client, providing desktop hardware and software support , windows 10 and 11, IMAC's, VDI, and some telephony support. Essential Experience MUST have valid SC security clearance Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Smartphone support (InTune) Local network cable patching Self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. MS Excel experience M365, Autopilot, Intune, ServiceNow (Desirable Skills) This role requires you to be on site so if you have the required experience, have current SC clearance and looking for a new role get in touch ASAP to find out more. I have interview slots ready to be filled! Randstad Technologies is acting as an Employment Business in relation to this vacancy.