19 jobs found

Head of Dynatrace Boutique AIOps & Observability Consultancy London (Hybrid) Exclusively represented by Morela AI Frontier Deployment Talent Are you a Dynatrace expert ready to lead, build, and own a practice? Morela is proud to be supporting one of the UK's most exciting boutique technology consultancies in a key senior hire. Our client operates exclusively in the Service Operations, AIOps, and Observability space, working with enterprise organisations across Europe to transform how they run and scale their IT operations. They are growing fast, their methodology is proven, and they are now looking for an exceptional Dynatrace specialist to lead their Dynatrace practice. This is not a purely technical role and it is not purely a leadership role. It is both. You will be hands-on with clients, designing and deploying world-class Dynatrace solutions, while simultaneously leading and growing a team of consultants beneath you and shaping the future direction of the practice. What You Will Be Doing Leading the Dynatrace practice end to end - owning the technical direction, delivery standards, and growth of the function Designing, building, and deploying Dynatrace solutions for enterprise clients - leveraging the Davis AI engine for full-stack observability, AIOps, and autonomous operations Acting as the senior technical authority on all Dynatrace engagements - from initial discovery and architecture through to production deployment and client enablement Working directly with enterprise clients at a senior level - running workshops, presenting solutions, and building lasting trusted advisor relationships Mentoring and developing a growing team of consultants, raising the technical bar across the practice Collaborating with the wider leadership team to define the Dynatrace go-to-market strategy and identify new opportunities Contributing to thought leadership, best practices, and the continued evolution of the company's proprietary Service Operations Framework Working closely with technology partners including BigPanda, Halo ITSM, and Datadog to deliver integrated observability solutions for clients What They Are Looking For Deep hands-on expertise in Dynatrace - deployment, configuration, Davis AI, full-stack observability, cloud-native environments, and AIOps integration Proven track record of delivering Dynatrace solutions in enterprise client environments - you have done this at scale and can demonstrate measurable impact Strong client-facing presence - comfortable operating at senior stakeholder level, running workshops, and presenting complex technical solutions in plain language Leadership experience - you have managed or mentored technical consultants and understand what it takes to build a high-performing team Broad understanding of the Service Operations and AIOps landscape - familiarity with complementary platforms such as BigPanda, Datadog, ServiceNow, or Halo ITSM is a strong advantage A genuine passion for the move towards intelligent, autonomous IT operations - this is a company at the frontier of that space and they need someone who shares that vision Consultancy or professional services background preferred - you understand how to deliver in a client-facing environment and manage multiple engagements simultaneously Based within commutable distance of London UK resident with full right to work - sponsorship is not available for this role The Package Up to £130,000 base salary Hybrid - London based with client willingness to travel Senior leadership role with genuine ownership of a growing practice Enterprise client work across Europe Join a boutique consultancy with a proven methodology, strong technology partnerships, and serious growth ambitions Real opportunity to shape and scale the Dynatrace function from the ground up Why This Role This is a rare opportunity to join a genuinely specialist boutique at an exciting stage of growth. You will not be a number in a large firm. You will be the person who defines how this practice is built, how clients are served, and how the team develops. For the right person - someone who wants ownership, impact, and the chance to leave a real mark - this is exactly the kind of role that does not come around often. To apply or find out more please contact Morela directly. (url removed) (url removed)

About the Role We are seeking an experienced Technical Architect with strong expertise in automation and AI to provide technical leadership across complex projects. You will define and implement technical architectures, influence technology strategy, and ensure solutions align with business goals and enterprise standards. Key Responsibilities: Technical Leadership Lead and guide project and service teams on complex technical solutions. Define and document architectures, data flows, and integrations. Recommend technologies, conduct feasibility studies, and ensure alignment with enterprise standards. Solution Design & Innovation Design scalable, robust solutions that meet business needs. Maintain technical roadmaps and promote continuous improvement. Evaluate emerging technologies and develop proof of concepts. Project Delivery Support all phases of the project lifecycle. Collaborate with PMs, BAs, engineers, and stakeholders. Manage technical risks and communicate impacts effectively. Operational Excellence Improve operational efficiency and reduce technical debt. Identify opportunities for automation and process optimisation. Provide technical guidance to operations teams. M&A Support Conduct technical due diligence and integration planning. Assess and integrate acquired systems and processes. Here's What You'll Need Proven experience as a Technical Architect across diverse technology domains. Knowledge of ITIL, Prince2, TOGAF, Archimate. Strong analytical, communication, and problem solving skills. Experience in matrixed environments and fast paced project delivery. Good organisational and project management capabilities. Expertise in multiple enterprise technologies, including: Automation : Power Platform, UIPath, BluePrism, AutomationAnywhere AI : LLMs, coding copilots, MS Foundry/Copilot Studio Data : MS Fabric, Databricks ITSM : ServiceNow EUC : Intune, SCCM Applications : CRM, ERP, HCM, Finance Infrastructure : servers (cloud/on prem), networking, storage, backup Cloud : Azure Cyber Security : SIEM, XDR, IPS/IDS, NIST, ISO27001

ServiceNow Architect London (Hybrid) 3 Month Contract £(Apply online only)/day (Outside IR35) ServiceNow Architect needed for a 3 Month Contract based in London (Hybrid). Start ASAP in July 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working from the office in London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: Leading ServiceNow architecture design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Strong ServiceNow ITSM, plus 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations -eg- REST, SOAP, APIs, MID Servers. Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Experience designing and implementing CMDB and Discovery. Acting as the technical authority on ServiceNow architecture, design + best practices. Defining + driving overall platform strategy, roadmap, and governance. Ensuring platform scalability, security, performance, and integrations with other enterprise systems. Providing technical leadership in solution design workshops, architecture reviews, and governance boards. Working closely with key stakeholders, business analysts, and development teams to align solutions with business objectives. ServiceNow qualifications preferred: CSA, CIS, CAD, CTA.

Senior ServiceNow Developer In this role you will be responsible for building high-quality, maintainable solutions using best-practice patterns. This role will balance speed of delivery with long-term sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.) Build reusable, scalable components using out-of-the-box functionality Minimise customisation and avoid introducing technical debt Develop and maintain integrations (REST/SOAP APIs, external systems) Work closely with architects to align on design standards and guardrails Troubleshoot and resolve platform issues Contribute to documentation and knowledge sharing Required Experience Strong hands-on ServiceNow development experience Experience across multiple modules (not limited to one area) Advanced Scripting capability (JavaScript, Script Includes, Business Rules, Flow Designer) Experience building integrations and working with APIs Solid understanding of CMDB and data structures Proven ability to deliver independently in a senior capacity ServiceNow Certified Application Developer (CAD) - desirable Data foundations - mandatory Key Attributes Delivery-focused and practical Avoids over-engineering Comfortable operating as a senior developer in a small team This role will be remote with occasional travel to UK client site(s) and will fall Inside IR35. Candidates must be sole UK Nationals and hold, or be eligible for, UK Government SC clearance.

Job Title: ServiceNow Technical Architect Start Date :Immediate Mode of working: Hybrid / 2-3 days based on-site in Crawley Are you a ServiceNow Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions? If so, our client is currently seeking a ServiceNow Technical Architect to be responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. You will act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects. Your responsibilities: Define and maintain a scalable, future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Establish and enforce platform governance, design standards, and release management processes. Ensure compliance with GDPR, cybersecurity policies, and audit requirements. Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities. Support Lighthouse implementations as scalable models for global rollouts. Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift. Lead design authority forums; mentor developers and administrators. Provide hypercare support, knowledge transfer, and user training during implementations. Essential skills/knowledge/experience: Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes. Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions. Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale. Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards). Broader platform/solution architecture for all other ServiceNow outcomes Strong communication, stakeholder management, leadership, documentation, and team collaboration. Desirable skills/knowledge/experience: (As applicable) Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning. Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.

ServiceNow Developer (SC Cleared) | 6 Month Contract | London, Manchester or Ipswich ServiceNow Developer required for an initial 6-month contract with a leading consultancy delivering transformation programmes. Location: London, Manchester or Ipswich (Hybrid) Contract: 6 months (Likely Extension) Clearance: Active SC Clearance Required Key Skills Required: 3+ years' ServiceNow Development experience Strong ServiceNow ITSM experience JavaScript, Glide API, Business Rules, Client Scripts, Flow Designer REST/SOAP integrations, Integration Hub and MID Server CMDB and ServiceNow platform configuration Agile/Scrum delivery experience ITIL knowledge ServiceNow CSA and/or CAD Certification ITOM, Discovery, Service Mapping or Event Management experience SecOps, GRC or HRSD exposure Government, Defence or Public Sector experience a distinct advantage You will be responsible for designing, developing and supporting ServiceNow solutions across a range of enterprise environments, working closely with architects, business analysts and stakeholders to deliver scalable, secure and high-quality solutions. Please note: Active SC Clearance is essential for this role.

ServiceNow Technical Consultant - DV Cleared - Contract Location: Remote (UK-based with travel to client sites)Day Rate: £450 - £550 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance We are looking for a motivated ServiceNow Technical Consultant to join a growing delivery team, working on impactful projects across enterprise and public sector environments. This is a fully remote role with UK-based travel to client sites. This is a fantastic opportunity for someone with 2-3 years of ServiceNow experience who is looking to build on strong platform foundations, develop their consulting skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test scripts, and handover materials Ensure all configurations follow best practices and are scalable and upgrade-safe Support testing activities including unit testing and UAT Client Engagement Support workshops and requirements gathering sessions alongside senior team members Build positive working relationships with client stakeholders and project teams Communicate progress, risks, and issues clearly and proactively Learning & Development Work closely with senior consultants and architects to develop technical capability Actively pursue ServiceNow certifications and continuous professional development Stay up to date with platform developments and industry trends Contribute to knowledge sharing and team collaboration Skills & Experience 2-3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal skills Eagerness to learn and develop within a fast-paced environment Must hold active DV security clearance Desirable Exposure to ITOM, CMDB, or integrations Progress towards CIS-ITSM or other ServiceNow certifications Familiarity with ITIL frameworks Experience in public sector, defence, or regulated environments This is an excellent opportunity to accelerate your ServiceNow career in a dynamic environment, with clear progression and the chance to work on meaningful, high-profile programmes. Apply now to take the next step in your consulting journey.

ServiceNow Technical Architect - DV Cleared - Contract Location: Remote (UK-based with travel to client sites)Day rate: £600 - £700 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required. This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align with best practices, are scalable, and remain upgrade-safe Delivery & Technical Governance Act as the senior technical escalation point across the full delivery lifecycle Conduct design and code reviews, ensuring quality and consistency Identify and mitigate technical risks across programmes Oversee platform health including performance, instance strategy, and upgrade planning Client Engagement & Pre-Sales Build trusted relationships with senior client stakeholders Lead solution workshops, scoping sessions, and architectural discussions Translate complex requirements into clear, deliverable technical solutions Support pre-sales activities including proposals and demonstrations Leadership & Practice Development Mentor and develop consultants across the technical team Contribute to best practices, reusable assets, and internal capability development Stay current with ServiceNow platform innovations, including AI capabilities Help shape the ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB / CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications Experience delivering complex, enterprise-scale solutions end-to-end Strong leadership and stakeholder management skills Excellent communication skills, able to engage both technical and non-technical audiences Must hold active DV security clearance ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable) Desirable ServiceNow Certified Technical Architect (CTA) or working towards Experience with AI/ML capabilities within the ServiceNow platform Background in public sector, defence, or highly regulated environments Additional ServiceNow certifications across ITOM or other modules Knowledge of ITIL frameworks This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.

ServiceNow Architect Location: UK-wide office locations available (Hybrid - 2 days onsite) Salary: 70,000 - 120,000 + Training & Excellent Benefits Job Type: Permanent Deerfoot Recruitment is supporting a leading global technology and consulting organisation in the search for an experienced ServiceNow Architect to join its growing UK team. This is an excellent opportunity for a talented ServiceNow professional to play a key role in designing and delivering innovative solutions for enterprise clients. Working within a collaborative and highly skilled team, the successful candidate will help shape and transform customer platforms, driving improvements in business processes and user experience. Key Responsibilities Lead the design and architecture of ServiceNow solutions, including custom applications and integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases and emerging capabilities to support ongoing innovation. Skills & Experience Required Proven experience in ServiceNow architecture and development. Strong background in designing and implementing ServiceNow solutions across multiple modules. Knowledge of JavaScript, HTML and CSS. ServiceNow CAD and/or CIS certifications are desirable, although equivalent practical experience will also be considered. Excellent communication and stakeholder management skills. What's on Offer? Competitive salary of 70,000 - 120,000. Comprehensive benefits package. Ongoing training and professional development opportunities. Hybrid working model with a blend of home working, office collaboration and client-site engagement. The opportunity to work on large-scale digital transformation programmes within a supportive and inclusive environment. This role can be based from a choice of UK office locations including London, Birmingham, Manchester, Leeds, Glasgow, Newcastle, Liverpool, Bath, Telford, Warrington, Woking, Worthing and others. To find out more or apply, please contact Deerfoot Recruitment today. ServiceNow Solutions Architect / ServiceNow Technical Architect / Senior ServiceNow Architect / ServiceNow Platform Architect / ServiceNow Enterprise Architect / ServiceNow Lead Architect / ServiceNow Solution Designer / ServiceNow Principal Architect/ ServiceNow Consulting Architect / ServiceNow Advisory Architect / ServiceNow Transformation Architect / ServiceNow Digital Solutions Architect / ServiceNow Practice Architect Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Position: Solution/Enterprise Architect Location: London, UK (2 days a week from Office) 6 months contract position JD: Enterprise architect with good exposure to OSS/BSS & Telecom domain Strong experience as a ServiceNow Architect / Solution Architect. Deep knowledge of multiple ServiceNow modules and platform capabilities. Proven ability to design and deliver enterprise-scale ServiceNow solutions. Define end-to-end ServiceNow architecture for enterprise programs. Translate business requirements into technical solution designs. Lead best practices across modules including TSM, TSOM/ITOM, IRM/GRC, SPM, TSM, OMT, CSM, HRSD, SecOps etc Drive platform standardization, governance, and scalable design. Define integrations, data models, workflows, and technical requirements.

ServiceNow Developer Our client, a leading global supplier for IT services, requires ServiceNow Senior Developer to be based at their client's office in Edinburgh, UK. This is a hybrid role - you can work remotely in the UK and attend the Edinburgh office 3 days per week . This is a 12 month temporary contract to start ASAP Day rate: Competitive Market rate Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM) Key Responsibilities Strong experience in ServiceNow Scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions Hands-on development experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge) Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls Strong experience in Flow Designer, Workflows, and Service Catalog development Experience with integrations using REST/SOAP APIs, MID Server, and data imports Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations Key Requirements Essential Skills: 5 - 8 years of hands-on experience as a ServiceNow Developer (L2/L3) in enterprise environments Design, develop, and enhance ServiceNow platform customizations as per business requirements Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests Develop and maintain scripts, workflows, catalog items, and integrations Troubleshoot complex issues related to Scripting, access controls, inegrations, and data integrity Support ServiceNow upgrades, patches, and regression testing activities Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations Collaborate with process owners, architects, and functional consultants Maintain technical documentation, design artifacts, and knowledge articles Support audits, compliance checks, and platform governance requirements Certifications: ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Desirable Skills: Excellent communication and interpersonal skills Strong problem solving and analytical abilities Good team management and time management skills Ability to work fast-paced project environments Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

Location: Edinburgh, UK Working Model: Hybrid (3 days per week onsite) Contract Length: 12 Months Rate: Competitive Market Rates The Role We are looking for an experienced ServiceNow Architect to support a major transformation programme within the Banking, Financial Services and Insurance sector. You will be responsible for defining and governing ServiceNow architecture, ensuring scalable, secure and high-performing solutions aligned with business and technology objectives. Key Responsibilities Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmaps. Design solutions across ITSM, ITOM, ITAM and CMDB. Provide architectural leadership and technical governance. Translate business requirements into scalable ServiceNow solutions. Guide development teams and promote best practices. Ensure platform security, compliance, stability and performance. Oversee integrations with enterprise systems and third-party applications. Support CMDB, CSDM, data quality and platform upgrade initiatives. Required Experience & Skills 10+ years of IT experience, including 5+ years as a ServiceNow Architect. Proven experience delivering enterprise-scale ServiceNow solutions. Strong expertise in ServiceNow development, Scripting and integrations. Experience with Business Rules, Client Scripts, Flow Designer and Service Catalog. Strong knowledge of ITOM, ITAM, BCM, S2P, IRM and TPRM. Experience with REST/SOAP APIs, MID Server and data imports. Good understanding of CMDB, CSDM and CI relationships. Experience working in Agile/Scrum environments. Strong communication and stakeholder management skills. Certifications Required ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Desirable ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM)

Location: Edinburgh, UK Working Pattern: Hybrid (3 days onsite) Contract: 12 Months Rate: Competitive Market Rates £ Overview We are looking for an experienced ServiceNow Senior Developer to join a large-scale financial services programme. You will be responsible for developing, enhancing, and supporting ServiceNow solutions while ensuring adherence to platform best practices, governance, security, and performance standards. Key Responsibilities Design, develop, and maintain ServiceNow platform solutions and customisations. Develop Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. Build and support workflows, Flow Designer solutions, Service Catalog items, and integrations. Provide L2/L3 support for incidents, defects, and enhancement requests. Troubleshoot issues related to Scripting, integrations, access controls, and data integrity. Support platform upgrades, patches, and regression testing. Collaborate with architects, consultants, and business stakeholders. Maintain technical documentation and support audit and compliance activities. Required Experience 5+ years' experience as a ServiceNow Developer within enterprise environments. Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules. Solid understanding of CMDB, CSDM, CI relationships, and data quality controls. Experience with Flow Designer, Workflows, Service Catalog, and platform integrations. Strong knowledge of REST/SOAP APIs, MID Server, and data imports. Experience troubleshooting performance issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem-solving and analytical abilities. Ability to work effectively in fast-paced delivery environments.

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

ITSM ServiceNow Developer ? Liverpool (Hybrid Working) ? Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation . This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform. Key Responsibilities Platform Ownership Maintain the health, performance, and scalability of the ServiceNow platform Manage upgrades, testing cycles, and remediation of issues Oversee integrations, MID servers, and platform lifecycle activities Development & Configuration Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.) Develop custom solutions only where justified by clear business need Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.) Governance & Best Practice Enforce platform standards including naming conventions, update set management, and security controls Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM) Contribute to architectural decisions and platform direction Quality & Operations Own CI/CD pipelines, automated testing (ATF), and deployment controls Ensure regression testing and platform reliability Monitor performance, manage technical debt, and maintain operational excellence Collaboration Work closely with Product Owners and stakeholders to shape backlog and requirements Provide technical guidance, peer reviews, and knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder engagement and communication skills Desirable: ITIL v4 Foundation ServiceNow certifications (CSA, CAD, or specialist certifications) What You'll Get Competitive salary and discretionary bonus Hybrid working model Generous pension and benefits package Private medical insurance Learning and certification support Flexible holiday options A collaborative, forward-thinking environment with a strong focus on continuous improvement Why Apply? This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform , working in a business that values long-term thinking, continuous improvement, and high-quality delivery. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.