Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Jun 28, 2026
Full time
Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Network Technician Nottingham £26,500 - £27,500 Monday to Friday, 8:30am - 5:00pm Office-based Are you early in your IT career and looking for a role where you can build real hands-on experience across support, networking, hardware and infrastructure? This is a great opportunity for an IT Support Technician, Service Desk Analyst or Junior Network Technician who wants more variety than a stan click apply for full job details
Jun 28, 2026
Full time
Network Technician Nottingham £26,500 - £27,500 Monday to Friday, 8:30am - 5:00pm Office-based Are you early in your IT career and looking for a role where you can build real hands-on experience across support, networking, hardware and infrastructure? This is a great opportunity for an IT Support Technician, Service Desk Analyst or Junior Network Technician who wants more variety than a stan click apply for full job details
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 28, 2026
Contractor
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Jun 28, 2026
Full time
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Newcastle. Please note that this is a hybrid working model with expected travel to the Newcastle office. Successful candidates will attend a two week mandatory training period in the Newcastle office. Purpose of the Role As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Jun 28, 2026
Contractor
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Newcastle. Please note that this is a hybrid working model with expected travel to the Newcastle office. Successful candidates will attend a two week mandatory training period in the Newcastle office. Purpose of the Role As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Italian fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Jun 28, 2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Italian fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Cardiff/Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Jun 28, 2026
Contractor
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Cardiff/Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Graduate IT Support Technician - 12 month placement Sheffield About the Role CV Screen is recruiting for a Graduate IT Support Technician to join a highly respected organisation based in Sheffield. Offering a salary of £25,000 plus an excellent benefits package, this is an outstanding opportunity for a recent graduate or aspiring IT professional looking to launch a successful career in technology. You'll gain hands-on experience across IT support, Microsoft 365 administration, device management and cloud technologies while supporting an organisation that plays an important role in maintaining professional standards within a regulated sector. This is a hybrid role with excellent training - open to recent graduates and also pre-graduates looking for a placement year in industry. Duties & Responsibilities Provide first-line technical support and resolve IT issues for internal users. Assist with the deployment, configuration and maintenance of Windows devices. Support Microsoft 365 administration, including user accounts, licences and access management. Maintain accurate IT asset records and assist with hardware refresh projects. Create and update technical documentation, knowledge base articles and support procedures. What Experience is Required? A degree in IT, Computing or a related subject, or equivalent technical knowledge. Strong communication skills with the ability to support non-technical users. An interest in Microsoft technologies, IT support and infrastructure, with a willingness to learn. Salary & Benefits Salary of £25,000 Excellent training and mentoring programme Exposure to Microsoft 365, Intune and cloud-based technologies Clear career progression into Infrastructure, Cloud and Cyber Security roles Generous benefits package Location Based in Sheffield, this role is easily commutable from Rotherham, Chesterfield, Barnsley, Doncaster, Worksop and Dronfield. How to Apply To apply, please send your CV to Giselle Whitton of CV Screen in strict confidence. Alternate Job Titles Graduate IT Support Analyst Junior Service Desk Analyst IT Support Engineer Junior Systems Administrator CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Jun 28, 2026
Full time
Graduate IT Support Technician - 12 month placement Sheffield About the Role CV Screen is recruiting for a Graduate IT Support Technician to join a highly respected organisation based in Sheffield. Offering a salary of £25,000 plus an excellent benefits package, this is an outstanding opportunity for a recent graduate or aspiring IT professional looking to launch a successful career in technology. You'll gain hands-on experience across IT support, Microsoft 365 administration, device management and cloud technologies while supporting an organisation that plays an important role in maintaining professional standards within a regulated sector. This is a hybrid role with excellent training - open to recent graduates and also pre-graduates looking for a placement year in industry. Duties & Responsibilities Provide first-line technical support and resolve IT issues for internal users. Assist with the deployment, configuration and maintenance of Windows devices. Support Microsoft 365 administration, including user accounts, licences and access management. Maintain accurate IT asset records and assist with hardware refresh projects. Create and update technical documentation, knowledge base articles and support procedures. What Experience is Required? A degree in IT, Computing or a related subject, or equivalent technical knowledge. Strong communication skills with the ability to support non-technical users. An interest in Microsoft technologies, IT support and infrastructure, with a willingness to learn. Salary & Benefits Salary of £25,000 Excellent training and mentoring programme Exposure to Microsoft 365, Intune and cloud-based technologies Clear career progression into Infrastructure, Cloud and Cyber Security roles Generous benefits package Location Based in Sheffield, this role is easily commutable from Rotherham, Chesterfield, Barnsley, Doncaster, Worksop and Dronfield. How to Apply To apply, please send your CV to Giselle Whitton of CV Screen in strict confidence. Alternate Job Titles Graduate IT Support Analyst Junior Service Desk Analyst IT Support Engineer Junior Systems Administrator CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Jun 27, 2026
Contractor
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 27, 2026
Contractor
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Service Desk Manager Salary: National: £43,090 - £46,500. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework. Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for prioritising, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently provided by an external service provider, and the post holder would lead the successful transition of that incumbent service to a new in-house team. This role directs day-to-day functions, making sure users and business teams receive the support required. They deliver excellent customer service and promote user happiness. The role reports to a Senior IT Service Manager and will have line management responsibility of the service desk analysts. On a typical day you will Customer Support and Service Delivery Lead the delivery of Service Desk operations, ensuring incidents, service requests and changes are managed effectively in line with agreed service management processes and standards. Take overall accountability for the Service Desk's performance, ensuring services meet established service level agreements (SLAs), critical metrics, and business requirements. Coordinate the management of major incidents, ensuring seamless collaboration among resolver groups and timely communication with collaborators. Stakeholder and Customer Relationship Management Build and maintain strong relationships with stakeholders, customers, suppliers and delivery teams to ensure a high-quality, user-focused service. Act as the primary escalation point for high-impact issues, ensuring stakeholders are appropriately engaged and informed throughout. Represent the Service Desk in governance forums and senior collaborator discussions, providing clear updates on operational efficiency and issues. Reporting, Records and Knowledge Management Own and ensure the integrity of service management data, including incidents, requests, assets and performance information. Use customer feedback, performance data and operational insights to identify service gaps and opportunities for improvement. Ensure audit, governance and compliance requirements are met across all Service Desk processes and records. Leadership, Resourcing and Continuous Improvement Provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. Handle workforce planning, rota design and resource allocation to ensure effective service coverage and resilience. Establish team capability through coaching, mentoring and development, fostering a high-performing and user focused culture. Service Strategy, Governance and Supplier Management Ensure alignment to IT operations frameworks (e.g. ITIL), embedding guideline across incident, problem, change and service management areas. Stay informed of industry developments and emerging technologies, finding opportunities to enhance service capability and efficiency. The role will require technical ability: Demonstrable understanding of ITIL practices, including incident, problem, change and service level management Strong understanding of IT service delivery frameworks and operating models Experience using ITSM tools (e.g. Jira Service Management or similar) to handle service performance and operations Understanding of supplier management and multi-team service delivery environments Qualifications: SIAM Foundation - If you do not hold the qualification, you should be willing to achieve it within 12 months of joining if successful. ITIL v4 (or v5) Foundation - Required on application About You We want you to have the ability to deliver a high-quality IT support service by setting clear standards, ensuring accurate prioritisation of working and driving consistent outcomes that meet user and business needs as well as being able to pro-actively identify improvement opportunities. We would like you to be able to demonstrate leadership by setting clear direction and standards for service delivery, supporting colleagues to understand priorities and contribute to share objectives. It's essential that you have experience of leading an IT Service Desk team to deliver a user centric service, focussed on quality and continuous improvement. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Jun 27, 2026
Full time
Service Desk Manager Salary: National: £43,090 - £46,500. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework. Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for prioritising, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently provided by an external service provider, and the post holder would lead the successful transition of that incumbent service to a new in-house team. This role directs day-to-day functions, making sure users and business teams receive the support required. They deliver excellent customer service and promote user happiness. The role reports to a Senior IT Service Manager and will have line management responsibility of the service desk analysts. On a typical day you will Customer Support and Service Delivery Lead the delivery of Service Desk operations, ensuring incidents, service requests and changes are managed effectively in line with agreed service management processes and standards. Take overall accountability for the Service Desk's performance, ensuring services meet established service level agreements (SLAs), critical metrics, and business requirements. Coordinate the management of major incidents, ensuring seamless collaboration among resolver groups and timely communication with collaborators. Stakeholder and Customer Relationship Management Build and maintain strong relationships with stakeholders, customers, suppliers and delivery teams to ensure a high-quality, user-focused service. Act as the primary escalation point for high-impact issues, ensuring stakeholders are appropriately engaged and informed throughout. Represent the Service Desk in governance forums and senior collaborator discussions, providing clear updates on operational efficiency and issues. Reporting, Records and Knowledge Management Own and ensure the integrity of service management data, including incidents, requests, assets and performance information. Use customer feedback, performance data and operational insights to identify service gaps and opportunities for improvement. Ensure audit, governance and compliance requirements are met across all Service Desk processes and records. Leadership, Resourcing and Continuous Improvement Provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. Handle workforce planning, rota design and resource allocation to ensure effective service coverage and resilience. Establish team capability through coaching, mentoring and development, fostering a high-performing and user focused culture. Service Strategy, Governance and Supplier Management Ensure alignment to IT operations frameworks (e.g. ITIL), embedding guideline across incident, problem, change and service management areas. Stay informed of industry developments and emerging technologies, finding opportunities to enhance service capability and efficiency. The role will require technical ability: Demonstrable understanding of ITIL practices, including incident, problem, change and service level management Strong understanding of IT service delivery frameworks and operating models Experience using ITSM tools (e.g. Jira Service Management or similar) to handle service performance and operations Understanding of supplier management and multi-team service delivery environments Qualifications: SIAM Foundation - If you do not hold the qualification, you should be willing to achieve it within 12 months of joining if successful. ITIL v4 (or v5) Foundation - Required on application About You We want you to have the ability to deliver a high-quality IT support service by setting clear standards, ensuring accurate prioritisation of working and driving consistent outcomes that meet user and business needs as well as being able to pro-actively identify improvement opportunities. We would like you to be able to demonstrate leadership by setting clear direction and standards for service delivery, supporting colleagues to understand priorities and contribute to share objectives. It's essential that you have experience of leading an IT Service Desk team to deliver a user centric service, focussed on quality and continuous improvement. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Senior Service Desk Analyst: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide senior operational support to the Service Desk? Do you want to have a role that combines hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities? If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for triaging, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently run by an external provider. The post holder will support the service desk manager during the transition to the new in-house team. They will also provide day-to-day supervision. The Senior Service Desk Analyst provides senior operational support to the Service Desk, combining hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities. The role ensures issues are resolved efficiently, brought up appropriately, and owned through to resolution following agreed service levels. The Senior Service Desk Analyst position sits within the FACT team and reports to the Service Desk Manager. On a typical day you will Customer Support and Service Delivery Act as a critical contact for complex IT incidents, service requests and changes, ensuring issues are effectively assessed, prioritised and resolved in line with agreed processes. Provide advanced technical support and guidance to colleagues, supporting resolution at the first point of contact where possible and ensuring appropriate escalation where required. Coordinate incident, request and task queues to ensure effective management, timely progression and resolution according to service level agreements and performance standards. Stakeholder and Customer Relationship Management: Build and maintain strong working relationships with stakeholders, customers and support teams to ensure a responsive, high-quality and customer-focused service. Assume responsibility for complex or high-priority incidents and requests, managing them through to resolution and ensuring clear, consistent communication with collaborators. Promote a culture of user focus, collaboration and continuous improvement across the Service Desk and wider support teams. Reporting, Records and Knowledge Management: Ensure the accuracy and quality of incident, request, asset and activity records according to organisational standards, audit requirements and guideline. Support the production and analysis of service performance data, identifying trends, risks and areas for improvement. Use service data, customer feedback and operational insights to inform continual service improvement activities. Team Leadership and Ongoing Improvement: Provide day-to-day leadership, guidance and support to Service Desk Analysts, acting as a senior point of escalation and decision-making within the team. Contribute to workforce planning, shift coordination and workload distribution to ensure effective service coverage and performance. Find opportunities to improve service quality, user experience, processes and tooling, raising where strategic decisions or investment are required. This role will require technical ability: Demonstrable understanding of ITIL practices, including incident, request and problem management Practical experience using Jira Service Management or a similar IT service management system Working knowledge of IT ticketing systems, including triage, prioritisation, escalation and resolution processes Ability to analyse service performance, trends or data to support improved service delivery A practical understanding of Microsoft 365 products, including Teams About You We want you to have the ability to take ownership of complex or escalated issues, coordinating resolution across teams and keeping customers and stakeholders informed of progress, risks and outcomes and you can improve user experience. We would like to be able to support the development of colleagues by sharing knowledge, coaching others and contributing to a culture of learning and continuous improvement within the team. It's essential that you have experience of working in a customer facing service desk, triaging service tickets and responding to customer incidents. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Jun 27, 2026
Full time
Senior Service Desk Analyst: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide senior operational support to the Service Desk? Do you want to have a role that combines hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities? If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for triaging, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently run by an external provider. The post holder will support the service desk manager during the transition to the new in-house team. They will also provide day-to-day supervision. The Senior Service Desk Analyst provides senior operational support to the Service Desk, combining hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities. The role ensures issues are resolved efficiently, brought up appropriately, and owned through to resolution following agreed service levels. The Senior Service Desk Analyst position sits within the FACT team and reports to the Service Desk Manager. On a typical day you will Customer Support and Service Delivery Act as a critical contact for complex IT incidents, service requests and changes, ensuring issues are effectively assessed, prioritised and resolved in line with agreed processes. Provide advanced technical support and guidance to colleagues, supporting resolution at the first point of contact where possible and ensuring appropriate escalation where required. Coordinate incident, request and task queues to ensure effective management, timely progression and resolution according to service level agreements and performance standards. Stakeholder and Customer Relationship Management: Build and maintain strong working relationships with stakeholders, customers and support teams to ensure a responsive, high-quality and customer-focused service. Assume responsibility for complex or high-priority incidents and requests, managing them through to resolution and ensuring clear, consistent communication with collaborators. Promote a culture of user focus, collaboration and continuous improvement across the Service Desk and wider support teams. Reporting, Records and Knowledge Management: Ensure the accuracy and quality of incident, request, asset and activity records according to organisational standards, audit requirements and guideline. Support the production and analysis of service performance data, identifying trends, risks and areas for improvement. Use service data, customer feedback and operational insights to inform continual service improvement activities. Team Leadership and Ongoing Improvement: Provide day-to-day leadership, guidance and support to Service Desk Analysts, acting as a senior point of escalation and decision-making within the team. Contribute to workforce planning, shift coordination and workload distribution to ensure effective service coverage and performance. Find opportunities to improve service quality, user experience, processes and tooling, raising where strategic decisions or investment are required. This role will require technical ability: Demonstrable understanding of ITIL practices, including incident, request and problem management Practical experience using Jira Service Management or a similar IT service management system Working knowledge of IT ticketing systems, including triage, prioritisation, escalation and resolution processes Ability to analyse service performance, trends or data to support improved service delivery A practical understanding of Microsoft 365 products, including Teams About You We want you to have the ability to take ownership of complex or escalated issues, coordinating resolution across teams and keeping customers and stakeholders informed of progress, risks and outcomes and you can improve user experience. We would like to be able to support the development of colleagues by sharing knowledge, coaching others and contributing to a culture of learning and continuous improvement within the team. It's essential that you have experience of working in a customer facing service desk, triaging service tickets and responding to customer incidents. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Big Red Recruitment Midlands Limited
Willenhall, West Midlands
If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. Role: ERP Support Analyst Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge articles Help improve support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics AX Understanding of ITIL and service management processes Strong troubleshooting and problem-solving skills Experience working with service desk/ticketing systems Good documentation skills and attention to detail Confident communicator who can work with both technical and non-technical users Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
Jun 27, 2026
Full time
If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. Role: ERP Support Analyst Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge articles Help improve support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics AX Understanding of ITIL and service management processes Strong troubleshooting and problem-solving skills Experience working with service desk/ticketing systems Good documentation skills and attention to detail Confident communicator who can work with both technical and non-technical users Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Are you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 27, 2026
Full time
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Are you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 27, 2026
Contractor
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Mac Specialist Permanent Onsite, Mayfair macOS and iOS Apple Support At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The Role: We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organisation. You will support all internal staff and may visit pop-up environments. Responsibilities: Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.) Troubleshoot hardware, software, network, and system-related issues specific to Apple products Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji) Install and maintain macOS updates, patches, and software packages Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares) Educate users on best practices and usage of Apple devices Work closely with other IT team members to resolve cross-platform compatibility issues Maintain detailed documentation of support tickets, resolutions, and procedures Provide feedback to improve tools, systems, and processes supporting the Apple environment Skills & Experience: Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about Apple technology and user experience Self-motivated and proactive in solving problems Able to work independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.) About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Our Culture We re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that s helping clients solve tough problems or creating opportunities for people from all walks of life. Diversity and Inclusion We re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Jun 27, 2026
Full time
Mac Specialist Permanent Onsite, Mayfair macOS and iOS Apple Support At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The Role: We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organisation. You will support all internal staff and may visit pop-up environments. Responsibilities: Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.) Troubleshoot hardware, software, network, and system-related issues specific to Apple products Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji) Install and maintain macOS updates, patches, and software packages Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares) Educate users on best practices and usage of Apple devices Work closely with other IT team members to resolve cross-platform compatibility issues Maintain detailed documentation of support tickets, resolutions, and procedures Provide feedback to improve tools, systems, and processes supporting the Apple environment Skills & Experience: Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about Apple technology and user experience Self-motivated and proactive in solving problems Able to work independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.) About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Our Culture We re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that s helping clients solve tough problems or creating opportunities for people from all walks of life. Diversity and Inclusion We re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is 43,000 - 48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of 165 to 185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 27, 2026
Contractor
We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is 43,000 - 48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of 165 to 185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
Jun 27, 2026
Full time
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 26, 2026
Full time
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Digital Support Analyst Job Type: Contract Location: South London Day rate: Negotiable We are seeking a Digital Support Analyst to join our dynamic team. This role is crucial for ensuring the effective logging, monitoring, and resolving of Digital Support tickets, involving close liaison with in-house development teams, Business Analysts, and customer support teams across various European locations. You will play a key role in delivering exceptional digital support focused on customer service, adhering to company standards, and meeting agreed SLAs. Day-to-day of the role: Deliver day-to-day operational support to ensure systems and services are running effectively. Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners. Support incident management processes, including triage, escalation, and effective communication. Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues and deliver improvements. Analyse trends and data to identify recurring issues and recommend proactive improvements. Contribute to projects, releases, and system enhancements, ensuring smooth implementation and business readiness. Document processes, controls, and procedures to support operational consistency and knowledge sharing. Ensure compliance with internal policies, standards, and service level agreements (SLAs). Support continuous improvement initiatives, including automation and process optimisation. Required Skills & Qualifications: Proven experience in IT support, preferably within a retail business. E-commerce experience with knowledge of relevant systems such as Oracle, Azure, Hybris, Siebel, Adobe Campaign, and Data Warehousing. Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with ticketing systems (e.g., TopDesk, Jira) and incident management processes. Excellent communication skills, both written and verbal. Good understanding of data analysis and reporting tools is desirable.
Jun 26, 2026
Seasonal
Digital Support Analyst Job Type: Contract Location: South London Day rate: Negotiable We are seeking a Digital Support Analyst to join our dynamic team. This role is crucial for ensuring the effective logging, monitoring, and resolving of Digital Support tickets, involving close liaison with in-house development teams, Business Analysts, and customer support teams across various European locations. You will play a key role in delivering exceptional digital support focused on customer service, adhering to company standards, and meeting agreed SLAs. Day-to-day of the role: Deliver day-to-day operational support to ensure systems and services are running effectively. Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners. Support incident management processes, including triage, escalation, and effective communication. Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues and deliver improvements. Analyse trends and data to identify recurring issues and recommend proactive improvements. Contribute to projects, releases, and system enhancements, ensuring smooth implementation and business readiness. Document processes, controls, and procedures to support operational consistency and knowledge sharing. Ensure compliance with internal policies, standards, and service level agreements (SLAs). Support continuous improvement initiatives, including automation and process optimisation. Required Skills & Qualifications: Proven experience in IT support, preferably within a retail business. E-commerce experience with knowledge of relevant systems such as Oracle, Azure, Hybris, Siebel, Adobe Campaign, and Data Warehousing. Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with ticketing systems (e.g., TopDesk, Jira) and incident management processes. Excellent communication skills, both written and verbal. Good understanding of data analysis and reporting tools is desirable.
