This is an excellent opportunity for an experienced Claims professional to join our Client's growing team. They are market leaders and growing their business strongly and keen to continue to add more talented people into their friendly team. The role involves handling a very wide variety of Liability claims (including Professional Indemnity, Employment Liability, Public Liability) for a wide variety of clients, who they have a close and long standing relationships with. You'll be an experienced Claims Handler and a strong negotiator who is comfortable working closely with Solicitors and discussing settlements. Also in a hands-on Technical role involving policy interpretation, liability assessment, and negotiation. This is a fantastic opportunity for someone looking to step into a role where you'd be challenged with a range of complex Claims issues and with strong technical and client service exposure. Our Client is very focused on professional training and career development; they support your professional qualifications and provide progression opportunities. The responsibilities of the Claims Handler role will include: Managing a caseload of claims, investigating the details of each claim, assessing the claims against the policy terms and conditions. Conducting thorough investigations by contacting relevant parties and reviewing documentation. Identifying potential fraud or suspicious claims and report Negotiating and managing fee agreements with Claimants' representatives. Communicating claim status updates to policyholders/partners regularly, ensuring transparency throughout the process. To be a successful Claims Handler you will demonstrate: Experience handling Liability claims. Strong negotiation, communication, and stakeholder management skills. Excellent analytical and problem-solving abilities to assess claim details and make informed decisions. Detail-oriented with the ability to manage a high volume of claims accurately and efficiently. Initially to facilitate your training and to enable you to build your internal network, you will be full-time office-based, after which you can work on a hybrid basis.
Jun 27, 2026
Full time
This is an excellent opportunity for an experienced Claims professional to join our Client's growing team. They are market leaders and growing their business strongly and keen to continue to add more talented people into their friendly team. The role involves handling a very wide variety of Liability claims (including Professional Indemnity, Employment Liability, Public Liability) for a wide variety of clients, who they have a close and long standing relationships with. You'll be an experienced Claims Handler and a strong negotiator who is comfortable working closely with Solicitors and discussing settlements. Also in a hands-on Technical role involving policy interpretation, liability assessment, and negotiation. This is a fantastic opportunity for someone looking to step into a role where you'd be challenged with a range of complex Claims issues and with strong technical and client service exposure. Our Client is very focused on professional training and career development; they support your professional qualifications and provide progression opportunities. The responsibilities of the Claims Handler role will include: Managing a caseload of claims, investigating the details of each claim, assessing the claims against the policy terms and conditions. Conducting thorough investigations by contacting relevant parties and reviewing documentation. Identifying potential fraud or suspicious claims and report Negotiating and managing fee agreements with Claimants' representatives. Communicating claim status updates to policyholders/partners regularly, ensuring transparency throughout the process. To be a successful Claims Handler you will demonstrate: Experience handling Liability claims. Strong negotiation, communication, and stakeholder management skills. Excellent analytical and problem-solving abilities to assess claim details and make informed decisions. Detail-oriented with the ability to manage a high volume of claims accurately and efficiently. Initially to facilitate your training and to enable you to build your internal network, you will be full-time office-based, after which you can work on a hybrid basis.
A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.
Jun 27, 2026
Full time
A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.
Regulatory Advisor - 6 Months Contract - Farnborough Your new company Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team. Your new role As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met. Key responsibilities include: Logging DSARs, complaints, and claims within 24 hours of receipt. Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines. Managing multiple shared mailboxes and processing correspondence efficiently. Monitoring daily exception reports to ensure compliance with SLAs. Obtaining call recordings and supporting DSAR requests. Contacting customers and CMCs where required to resolve queries. Supporting monthly CCA remediation activities. Assisting with FOS (Financial Mediator Service) referrals and invoicing processes. Supporting complaints and commission case handlers with administrative activities. Managing bulk imports and duplicate complaint records within internal systems. Preparing and distributing weekly and monthly regulatory reporting schedules. Identifying trends across complaints, claims, and DSARs and reporting findings to senior stakeholders. What you'll need to succeed To be successful in this role, you will have: Strong administrative and organisational skills. Excellent attention to detail and accuracy. The ability to prioritise workload effectively and work under pressure. Strong communication skills, both written and verbal. The ability to work independently and collaboratively within a team environment. Good working knowledge of Microsoft Office applications. Previous experience within an administrative and customer service environment. Experience working within a complaint handling, regulatory, or compliance-related function. Experience within the Automotive or Regulated Financial Services sector would be advantageous. What you'll get in return Competitive salary package. Opportunity to work within a supportive and collaborative team. Exposure to a highly regulated and business-critical function. Career development and progression opportunities. Comprehensive training and ongoing professional development. Flexible and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Contractor
Regulatory Advisor - 6 Months Contract - Farnborough Your new company Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team. Your new role As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met. Key responsibilities include: Logging DSARs, complaints, and claims within 24 hours of receipt. Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines. Managing multiple shared mailboxes and processing correspondence efficiently. Monitoring daily exception reports to ensure compliance with SLAs. Obtaining call recordings and supporting DSAR requests. Contacting customers and CMCs where required to resolve queries. Supporting monthly CCA remediation activities. Assisting with FOS (Financial Mediator Service) referrals and invoicing processes. Supporting complaints and commission case handlers with administrative activities. Managing bulk imports and duplicate complaint records within internal systems. Preparing and distributing weekly and monthly regulatory reporting schedules. Identifying trends across complaints, claims, and DSARs and reporting findings to senior stakeholders. What you'll need to succeed To be successful in this role, you will have: Strong administrative and organisational skills. Excellent attention to detail and accuracy. The ability to prioritise workload effectively and work under pressure. Strong communication skills, both written and verbal. The ability to work independently and collaboratively within a team environment. Good working knowledge of Microsoft Office applications. Previous experience within an administrative and customer service environment. Experience working within a complaint handling, regulatory, or compliance-related function. Experience within the Automotive or Regulated Financial Services sector would be advantageous. What you'll get in return Competitive salary package. Opportunity to work within a supportive and collaborative team. Exposure to a highly regulated and business-critical function. Career development and progression opportunities. Comprehensive training and ongoing professional development. Flexible and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details
Jun 27, 2026
Full time
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details
Do you enjoy making sense of complex claims information and working with partners to get things right? This role suits someone with commercial claims experience who wants to build experience in reinsurance claims and make a real difference in UK Commercial Lines (Global Corporate Speciality). A bit about the job This role exists to ensure reinsurance claims within hybrid MGA fronting arrangements ar click apply for full job details
Jun 27, 2026
Full time
Do you enjoy making sense of complex claims information and working with partners to get things right? This role suits someone with commercial claims experience who wants to build experience in reinsurance claims and make a real difference in UK Commercial Lines (Global Corporate Speciality). A bit about the job This role exists to ensure reinsurance claims within hybrid MGA fronting arrangements ar click apply for full job details
Insurance Claims & Client Services Specialist Ready to take the next step in your insurance career with a global market leader? Aon Business Services in Leicester is looking for an ambitious Insurance Claims & Premiums Handler to join our high-performing, collaborative team. You'll work with a diverse portfolio of international clients, becoming a trusted point of contact and playing a visible role in delivering outstanding service. This is a predominantly claims-focused position, initially centred on binder business, with the opportunity to broaden your expertise across Reinsurance Excess of Loss and Facultative claims. You'll be supported with structured learning, exposure to complex risks and clear pathways for career development. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You'll play a key role in keeping our client accounts running smoothly and accurately. On a typical day, you will: Co-ordinate and own post placement transactional activities Work collaboratively with our Global Capability Centre to manage your portfolio of clients, including the processing and submission of claims & premiums to both London and company markets, making sure everything is accurate, timely and compliant. Solve problems before they become issues Take the lead in resolving client and underwriter queries, working with colleagues and stakeholders to streamline the process and keep transactions moving. Take control of cash flow Proactively manage overdue balances, agreeing actions with clients and carriers to secure timely settlement and maintain strong relationships. Collaborate across the business Work closely with brokers, Client Managers and other internal teams to deliver a seamless client experience and support effective account management. You'll receive full, structured training and ongoing support from experienced colleagues. As your knowledge grows, you'll be encouraged to take ownership of your own portfolio of clients , build relationships with key contacts across the global market, and play a visible part in delivering an outstanding service for some of the world's leading organisations. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide. Skills and experience that will lead to success We're open-minded about your background - you might already be working in insurance, or you may have office experience in financial services and be looking for your next step. What matters most is your potential and mindset. You're likely to be successful in this role if you can demonstrate: Strong analytical and problem-solving skills You enjoy getting into the detail, spotting patterns or discrepancies, and resolving issues in a structured way. Confident use of Microsoft Office Comfortable working with Outlook, Excel and Word in a professional environment (e.g. using spreadsheets, tracking information, preparing documents and emails). Proactive and organised working style Able to manage your own workload, meet deadlines and take ownership of tasks, while also contributing positively to a team. Clear, professional communication Good written and verbal communication skills, with the ability to explain information clearly and build effective working relationships. Experience in insurance or the wider financial sector is an advantage, but we're also keen to hear from candidates with transferable skills who are motivated to build a long-term career in insurance.
Jun 27, 2026
Full time
Insurance Claims & Client Services Specialist Ready to take the next step in your insurance career with a global market leader? Aon Business Services in Leicester is looking for an ambitious Insurance Claims & Premiums Handler to join our high-performing, collaborative team. You'll work with a diverse portfolio of international clients, becoming a trusted point of contact and playing a visible role in delivering outstanding service. This is a predominantly claims-focused position, initially centred on binder business, with the opportunity to broaden your expertise across Reinsurance Excess of Loss and Facultative claims. You'll be supported with structured learning, exposure to complex risks and clear pathways for career development. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You'll play a key role in keeping our client accounts running smoothly and accurately. On a typical day, you will: Co-ordinate and own post placement transactional activities Work collaboratively with our Global Capability Centre to manage your portfolio of clients, including the processing and submission of claims & premiums to both London and company markets, making sure everything is accurate, timely and compliant. Solve problems before they become issues Take the lead in resolving client and underwriter queries, working with colleagues and stakeholders to streamline the process and keep transactions moving. Take control of cash flow Proactively manage overdue balances, agreeing actions with clients and carriers to secure timely settlement and maintain strong relationships. Collaborate across the business Work closely with brokers, Client Managers and other internal teams to deliver a seamless client experience and support effective account management. You'll receive full, structured training and ongoing support from experienced colleagues. As your knowledge grows, you'll be encouraged to take ownership of your own portfolio of clients , build relationships with key contacts across the global market, and play a visible part in delivering an outstanding service for some of the world's leading organisations. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide. Skills and experience that will lead to success We're open-minded about your background - you might already be working in insurance, or you may have office experience in financial services and be looking for your next step. What matters most is your potential and mindset. You're likely to be successful in this role if you can demonstrate: Strong analytical and problem-solving skills You enjoy getting into the detail, spotting patterns or discrepancies, and resolving issues in a structured way. Confident use of Microsoft Office Comfortable working with Outlook, Excel and Word in a professional environment (e.g. using spreadsheets, tracking information, preparing documents and emails). Proactive and organised working style Able to manage your own workload, meet deadlines and take ownership of tasks, while also contributing positively to a team. Clear, professional communication Good written and verbal communication skills, with the ability to explain information clearly and build effective working relationships. Experience in insurance or the wider financial sector is an advantage, but we're also keen to hear from candidates with transferable skills who are motivated to build a long-term career in insurance.
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
Jun 27, 2026
Full time
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Jun 27, 2026
Full time
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Jun 27, 2026
Full time
Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.
Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local comm click apply for full job details
Jun 27, 2026
Full time
Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local comm click apply for full job details
Advancing People - Recruitment Specialists are now recruiting for a remote Pet Claims Handler to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Pet Claims Handler you will be responsible managing claims end to end, from first notification of loss through to settlement. This role is ideal for either an experienced Claims Handler who wants to build their career at a company that rewards performance, not tenure or someone with 6+ months of claims experience who is hungry to learn and grow fast. Roles & Responsibilities: Handle claims end to end: from first notification of loss through to settlement Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience Review documentation, verify coverage, and assess liability accurately Set appropriate reserves and manage claims within your authority Identify potential fraud indicators and escalate appropriately Maintain accurate and thorough claims records for audit and compliance Contribute to continuous improvement by flagging process inefficiencies Person Specification: 6+ months of claims experience (Pet) Previously worked as a Claims Handler, Claims Executive or similar job title. Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Startup or high-growth experience is a plus This is a full time Permanent position offering an annual salary of up to 35,000 + 15% + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Jun 27, 2026
Full time
Advancing People - Recruitment Specialists are now recruiting for a remote Pet Claims Handler to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Pet Claims Handler you will be responsible managing claims end to end, from first notification of loss through to settlement. This role is ideal for either an experienced Claims Handler who wants to build their career at a company that rewards performance, not tenure or someone with 6+ months of claims experience who is hungry to learn and grow fast. Roles & Responsibilities: Handle claims end to end: from first notification of loss through to settlement Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience Review documentation, verify coverage, and assess liability accurately Set appropriate reserves and manage claims within your authority Identify potential fraud indicators and escalate appropriately Maintain accurate and thorough claims records for audit and compliance Contribute to continuous improvement by flagging process inefficiencies Person Specification: 6+ months of claims experience (Pet) Previously worked as a Claims Handler, Claims Executive or similar job title. Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Startup or high-growth experience is a plus This is a full time Permanent position offering an annual salary of up to 35,000 + 15% + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Commercial Account Handler Location: Chester Job Type: Full Time Permanent Salary: Competitive (dependent on experience) + Bonus + Benefits Commercial Account Handler - Chester Are you an experienced Commercial Account Handler looking for your next opportunity with a growing insurance brokerage? We're recruiting on behalf of a well-established commercial insurance broker that continues to invest in its people, technology and long-term growth. This is an excellent opportunity to join a supportive team where you'll work with a varied portfolio of commercial clients and play an integral role in delivering outstanding service. Following significant investment and continued expansion, the business is entering an exciting new phase of growth. With a strong presence in the commercial insurance market, access to specialist insurer facilities, and ambitious plans for the future, this is an ideal opportunity for someone looking to develop their career within a supportive and forward-thinking environment. The Role As a Commercial Account Handler, you will play a key role in delivering an exceptional service to a diverse portfolio of commercial clients. Working closely with Account Executives, while also managing your own portfolio, you'll be responsible for handling business from initial enquiry through to placement, renewal and ongoing servicing. This is a varied role requiring strong technical knowledge, excellent organisation and a genuine commitment to providing first-class client service. Key Responsibilities Manage a portfolio of commercial insurance clients. Support Account Executives with the servicing of larger client accounts. Arrange new business, renewals and mid-term adjustments. Obtain and assess client information to identify insurance requirements. Negotiate competitive terms with insurer partners. Prepare quotations, policy documentation and associated paperwork. Explain policy cover and terms to clients. Handle client enquiries promptly and professionally. Support clients throughout the claims process where required. Maintain accurate records and ensure FCA and regulatory compliance. Identify opportunities to generate additional commercial business. About You We're looking for someone who has: Previous experience within commercial insurance broking (essential) . A good understanding of commercial insurance products. Excellent communication and relationship-building skills. Strong organisational skills with excellent attention to detail. The ability to prioritise work in a busy environment. A proactive and customer-focused approach. Experience using Acturis would be advantageous but isn't essential. Cert CII qualification (or working towards it) would be beneficial, with study support available. What's on Offer Competitive salary. Discretionary annual bonus. Company pension scheme. Life Assurance. Income Protection. Healthcare Cash Plan. Support towards professional qualifications. Ongoing training and career development. A supportive and collaborative working environment. Apply Now If you're an experienced Commercial Account Handler looking to join a successful and growing commercial insurance brokerage, we'd love to hear from you. Apply today or contact us in confidence for more information.
Jun 27, 2026
Full time
Commercial Account Handler Location: Chester Job Type: Full Time Permanent Salary: Competitive (dependent on experience) + Bonus + Benefits Commercial Account Handler - Chester Are you an experienced Commercial Account Handler looking for your next opportunity with a growing insurance brokerage? We're recruiting on behalf of a well-established commercial insurance broker that continues to invest in its people, technology and long-term growth. This is an excellent opportunity to join a supportive team where you'll work with a varied portfolio of commercial clients and play an integral role in delivering outstanding service. Following significant investment and continued expansion, the business is entering an exciting new phase of growth. With a strong presence in the commercial insurance market, access to specialist insurer facilities, and ambitious plans for the future, this is an ideal opportunity for someone looking to develop their career within a supportive and forward-thinking environment. The Role As a Commercial Account Handler, you will play a key role in delivering an exceptional service to a diverse portfolio of commercial clients. Working closely with Account Executives, while also managing your own portfolio, you'll be responsible for handling business from initial enquiry through to placement, renewal and ongoing servicing. This is a varied role requiring strong technical knowledge, excellent organisation and a genuine commitment to providing first-class client service. Key Responsibilities Manage a portfolio of commercial insurance clients. Support Account Executives with the servicing of larger client accounts. Arrange new business, renewals and mid-term adjustments. Obtain and assess client information to identify insurance requirements. Negotiate competitive terms with insurer partners. Prepare quotations, policy documentation and associated paperwork. Explain policy cover and terms to clients. Handle client enquiries promptly and professionally. Support clients throughout the claims process where required. Maintain accurate records and ensure FCA and regulatory compliance. Identify opportunities to generate additional commercial business. About You We're looking for someone who has: Previous experience within commercial insurance broking (essential) . A good understanding of commercial insurance products. Excellent communication and relationship-building skills. Strong organisational skills with excellent attention to detail. The ability to prioritise work in a busy environment. A proactive and customer-focused approach. Experience using Acturis would be advantageous but isn't essential. Cert CII qualification (or working towards it) would be beneficial, with study support available. What's on Offer Competitive salary. Discretionary annual bonus. Company pension scheme. Life Assurance. Income Protection. Healthcare Cash Plan. Support towards professional qualifications. Ongoing training and career development. A supportive and collaborative working environment. Apply Now If you're an experienced Commercial Account Handler looking to join a successful and growing commercial insurance brokerage, we'd love to hear from you. Apply today or contact us in confidence for more information.
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Jun 27, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Claims Manager Bristol (Full Time) (Award-winning firm Competitive Salary) Role Overview A senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Speci. . click apply for full job details
Jun 27, 2026
Full time
Claims Manager Bristol (Full Time) (Award-winning firm Competitive Salary) Role Overview A senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Speci. . click apply for full job details
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Jun 27, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Everywhen, part of the Ardonagh Group
Manchester, Lancashire
We are looking for a Claims Handler to join our fast-paced team in Manchester If you are an experienced commercial lines Claims Handler who thrives on a challenge and are a real customer champion you could be just the person to join our team.Experience in Professional Indemnity claims would be an advantage. Claims is at the forefront of our service. Our clients rely upon us to deliver when they most need us, resolve issues, keep them in the loop and generally fight their corner. The role exists to manage claims for our professional indemnity clients, (construction, Solicitors, Accountants) keeping them updated and quickly resolving issues as they arise. As well as maintaining a claim caseload, you will prepare claims analysis reports and assist with the training and developing more junior colleagues. Claims is a fast-paced environment where you are constantly learning new things and brokering solutions our clients are happy with, no two days are the same. Requirements Technical knowledge of commercial claims, preferably professional indemnity insurance Strong Customer Service Experience Microsoft Office knowledge - Word, Outlook, Excel Person Specification Excellent communication and interpersonal skills Proactive attitude, with the ability to use initiative Excellent organisational skills The ability to work under pressure, while maintaining attention to detail Effective teamworking skills Confident oral and written communication skills Willingness to learn Resilience, to enable you to deal with problems and constructive criticism Proactive attitude, with the ability to use initiative Please note, due to annual leave, interview booking will not take place until early July. In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays, increasing with length of service 35 hour working week Opportunity to progress your career across the entire Ardonagh family Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour Employee Assistance support for you and your family's physical and mental wellbeing Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more One day paid volunteering to give back to our communities Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business. We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. INDX3 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jun 27, 2026
Full time
We are looking for a Claims Handler to join our fast-paced team in Manchester If you are an experienced commercial lines Claims Handler who thrives on a challenge and are a real customer champion you could be just the person to join our team.Experience in Professional Indemnity claims would be an advantage. Claims is at the forefront of our service. Our clients rely upon us to deliver when they most need us, resolve issues, keep them in the loop and generally fight their corner. The role exists to manage claims for our professional indemnity clients, (construction, Solicitors, Accountants) keeping them updated and quickly resolving issues as they arise. As well as maintaining a claim caseload, you will prepare claims analysis reports and assist with the training and developing more junior colleagues. Claims is a fast-paced environment where you are constantly learning new things and brokering solutions our clients are happy with, no two days are the same. Requirements Technical knowledge of commercial claims, preferably professional indemnity insurance Strong Customer Service Experience Microsoft Office knowledge - Word, Outlook, Excel Person Specification Excellent communication and interpersonal skills Proactive attitude, with the ability to use initiative Excellent organisational skills The ability to work under pressure, while maintaining attention to detail Effective teamworking skills Confident oral and written communication skills Willingness to learn Resilience, to enable you to deal with problems and constructive criticism Proactive attitude, with the ability to use initiative Please note, due to annual leave, interview booking will not take place until early July. In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays, increasing with length of service 35 hour working week Opportunity to progress your career across the entire Ardonagh family Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour Employee Assistance support for you and your family's physical and mental wellbeing Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more One day paid volunteering to give back to our communities Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business. We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. INDX3 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Jun 26, 2026
Full time
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Jun 26, 2026
Full time
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Salary: £26200 - £27000 (depending on experience) + annual bonus Hours: Full-time, 36 hours per week Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months) Location: Longbenton, Newcastle At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most. We're proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness. We're recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site. The Role Guiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolution Gathering and recording accurate information to progress claims efficiently Assessing each case carefully and making fair decisions based on the facts Arranging repairs, mobility support, or replacements through our trusted partners Handling queries and resolving issues with empathy and professionalism Exploring opportunities to settle claims on first contact where appropriate Securing services for customers, including repair, mobility, and salvage options through our dedicated supplier network Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities. We're looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most. We need (min experience) A passion for delivering excellent customer experiences Min 6 months previous customer services experience is required. Experience from Contact centres, retail, military, hospitality, or leisure is welcomed Clear and confident communication skills, both written and verbal Strong technical capability as you'll regularly use multiple systems simultaneously Empathy, resilience, and adaptability in a fast-paced environment What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. Where you'll be working Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides. Important information. You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Jun 26, 2026
Full time
Salary: £26200 - £27000 (depending on experience) + annual bonus Hours: Full-time, 36 hours per week Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months) Location: Longbenton, Newcastle At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most. We're proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness. We're recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site. The Role Guiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolution Gathering and recording accurate information to progress claims efficiently Assessing each case carefully and making fair decisions based on the facts Arranging repairs, mobility support, or replacements through our trusted partners Handling queries and resolving issues with empathy and professionalism Exploring opportunities to settle claims on first contact where appropriate Securing services for customers, including repair, mobility, and salvage options through our dedicated supplier network Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities. We're looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most. We need (min experience) A passion for delivering excellent customer experiences Min 6 months previous customer services experience is required. Experience from Contact centres, retail, military, hospitality, or leisure is welcomed Clear and confident communication skills, both written and verbal Strong technical capability as you'll regularly use multiple systems simultaneously Empathy, resilience, and adaptability in a fast-paced environment What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. Where you'll be working Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides. Important information. You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
? Shape the Future of Complex Injury Law at Keoghs We're looking for an ambitious and inspiring Senior Associate / Lead Lawyer to join our Complex Injury team in Birmingham . This is a standout opportunity to step into a leadership role where you will lead, develop and grow a high-performing team , while handling a stimulating caseload of high-value claims. At Keoghs, you'll be empowered to build your reputation , strengthen client relationships, and play a key role in developing both the team and our wider business. What You'll Be Doing As Lead Lawyer, you'll combine technical excellence with people leadership and client development , making a real impact across the firm. Your key responsibilities will include: Leading, motivating and developing a team of complex injury lawyers (2 direct reports initially, with scope to grow) Managing a caseload of complex injury claims, primarily RTA with some EL/PL exposure Handling large loss cases (250thousand - 1M+), supported by a Technical Director Advising clients on indemnity, liability, quantum and claims strategy Building and strengthening relationships with key insurance clients and senior claims handlers Developing your profile and supporting business development and client growth Delivering training internally and to clients Attending court hearings, trials and settlement conferences Driving team performance through objective setting, regular reviews, and development plans Supporting recruitment and team expansion as the function grows Ensuring compliance with SRA regulations and firm processes What we're looking for Technical Expertise: Qualified Solicitor with strong Defendant RTA experience Proven track record handling high-value complex injury claims Experience managing cases 250thousand - 1M+ Confident in advocacy Leadership Capability: Proven ability to lead, inspire and develop a team Strong communicator, able to deliver feedback and support performance effectively Passionate about people development, wellbeing and engagement Skilled at delegation and workload management Core Skills: Confident, proactive and driven Excellent communication and client relationship skills Strong analytical and decision-making abilities Commercially aware with business development acumen Highly organised, with the ability to prioritise and meet deadlines Why Join Keoghs? This is more than just a legal role - it's a chance to shape a team, build client relationships and develop your leadership career in a firm that values innovation and collaboration. You'll be joining a business that is committed to your growth, success and long-term career development . ? Ready to Lead? If you're ready to take the next step in your career and make a meaningful impact in a high-performing, forward-thinking team, we'd love to hear from you. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jun 26, 2026
Full time
? Shape the Future of Complex Injury Law at Keoghs We're looking for an ambitious and inspiring Senior Associate / Lead Lawyer to join our Complex Injury team in Birmingham . This is a standout opportunity to step into a leadership role where you will lead, develop and grow a high-performing team , while handling a stimulating caseload of high-value claims. At Keoghs, you'll be empowered to build your reputation , strengthen client relationships, and play a key role in developing both the team and our wider business. What You'll Be Doing As Lead Lawyer, you'll combine technical excellence with people leadership and client development , making a real impact across the firm. Your key responsibilities will include: Leading, motivating and developing a team of complex injury lawyers (2 direct reports initially, with scope to grow) Managing a caseload of complex injury claims, primarily RTA with some EL/PL exposure Handling large loss cases (250thousand - 1M+), supported by a Technical Director Advising clients on indemnity, liability, quantum and claims strategy Building and strengthening relationships with key insurance clients and senior claims handlers Developing your profile and supporting business development and client growth Delivering training internally and to clients Attending court hearings, trials and settlement conferences Driving team performance through objective setting, regular reviews, and development plans Supporting recruitment and team expansion as the function grows Ensuring compliance with SRA regulations and firm processes What we're looking for Technical Expertise: Qualified Solicitor with strong Defendant RTA experience Proven track record handling high-value complex injury claims Experience managing cases 250thousand - 1M+ Confident in advocacy Leadership Capability: Proven ability to lead, inspire and develop a team Strong communicator, able to deliver feedback and support performance effectively Passionate about people development, wellbeing and engagement Skilled at delegation and workload management Core Skills: Confident, proactive and driven Excellent communication and client relationship skills Strong analytical and decision-making abilities Commercially aware with business development acumen Highly organised, with the ability to prioritise and meet deadlines Why Join Keoghs? This is more than just a legal role - it's a chance to shape a team, build client relationships and develop your leadership career in a firm that values innovation and collaboration. You'll be joining a business that is committed to your growth, success and long-term career development . ? Ready to Lead? If you're ready to take the next step in your career and make a meaningful impact in a high-performing, forward-thinking team, we'd love to hear from you. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
