Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI's. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Jun 30, 2026
Seasonal
Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI's. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
About the role An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle. As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 27 days plus bank holidays Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 27, 2026
Full time
About the role An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle. As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 27 days plus bank holidays Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Jun 26, 2026
Seasonal
Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Stephen James (Automotive) Ltd (Mercedes)
Dartford, Kent
Team Leader Opportunity at Mercedes-Benz of Dartford Hedin Automotive Mercedes Benz is seeking a passionate and skilled Team Leader to guide and develop a talented customer service team, ensuring the highest standards of customer care and professionalism. Based at our prestigious Dartford site, you'll be pivotal in supporting our people, customers, and brand legacy. Role Overview - Team Leadership within a Premium Automotive Dealership As Contact Centre Team Leader , you will oversee and coordinate the team, creating a positive, efficient and supportive working environment. Your leadership will inspire the team to exceed service targets while consistently upholding the high standards and reputation of the Mercedes-Benz brand. This role is ideal for an experienced, customer-focused leader who combines strong interpersonal skills with a results-driven mindset and a genuine passion for developing people. Reporting to the Group Head of Customer, you'll lead, coach and motivate the Customer Contact Centre team to handle all customer enquiries and service bookings efficiently, accurately and with genuine care. You'll play a key role in driving customer satisfaction, service performance and commercial success, ensuring every customer interaction reflects professionalism, warmth and excellence. Key Responsibilities - Leadership and Excellence in Customer Service Lead, coach and develop a high-performing customer service team, promoting a culture of respect, teamwork, and continuous improvement Oversee team rotas, workflow and day-to-day operations to maximise efficiency and productivity Act as a role model for consistently excellent customer service, taking ownership of complex escalations through to resolution Support colleagues' learning and career development through feedback and on-the-job training Work collaboratively with Service, Parts, and Sales management to achieve operational targets Monitor key performance indicators (KPIs) to ensure team goals are consistently achieved or exceeded Uphold brand standards in service delivery Foster an inclusive and encouraging work environment where everyone's contributions are valued You will thrive in this role if you possess Previous experience in a leadership, senior advisor, or supervisory role within a fast-paced automotive or customer service environment Excellent coaching and people management skills, with the ability to inspire, motivate, and develop others Strong communication and relationship-building skills with customers and team members alike Proven ability to handle multiple priorities and maintain high productivity under pressure Knowledge of dealership management or CRM systems (training provided for Mercedes-Benz platforms) A proactive, hands-on approach and keen attention to detail in all tasks Commitment to upholding equality, diversity, and inclusion within the workplace Right to work in the UK Join Our Team in Dartford Location: Mercedes-Benz and smart - Dartford, DA1 5FD This is a full-time, 40-hour per week role with rotating weekday shifts between 08:00 and 18:30, plus Saturday working (08:00-17:00) on a rota basis. Salary: £ 35,525 with OTE up to £40,000 Employee Benefits - Rewarding Your Contributions 25 days annual leave plus bank holidays Exceptional staff discounts on Mercedes-Benz vehicles and accessories Long service awards Life insurance Employee assistance programme (wellbeing and financial support) Preferential service and maintenance rates for team members and their families Retail, dining and activity discounts with membership club Cycle to Work scheme Employee pension plan Opportunities for ongoing professional development and career progression Supportive, inclusive and dynamic work culture Thorough checks on work authorisation and address undertaken as part of our recruitment process. Discover more about careers and opportunities at Hedin Automotive by visiting our website:
Jun 26, 2026
Full time
Team Leader Opportunity at Mercedes-Benz of Dartford Hedin Automotive Mercedes Benz is seeking a passionate and skilled Team Leader to guide and develop a talented customer service team, ensuring the highest standards of customer care and professionalism. Based at our prestigious Dartford site, you'll be pivotal in supporting our people, customers, and brand legacy. Role Overview - Team Leadership within a Premium Automotive Dealership As Contact Centre Team Leader , you will oversee and coordinate the team, creating a positive, efficient and supportive working environment. Your leadership will inspire the team to exceed service targets while consistently upholding the high standards and reputation of the Mercedes-Benz brand. This role is ideal for an experienced, customer-focused leader who combines strong interpersonal skills with a results-driven mindset and a genuine passion for developing people. Reporting to the Group Head of Customer, you'll lead, coach and motivate the Customer Contact Centre team to handle all customer enquiries and service bookings efficiently, accurately and with genuine care. You'll play a key role in driving customer satisfaction, service performance and commercial success, ensuring every customer interaction reflects professionalism, warmth and excellence. Key Responsibilities - Leadership and Excellence in Customer Service Lead, coach and develop a high-performing customer service team, promoting a culture of respect, teamwork, and continuous improvement Oversee team rotas, workflow and day-to-day operations to maximise efficiency and productivity Act as a role model for consistently excellent customer service, taking ownership of complex escalations through to resolution Support colleagues' learning and career development through feedback and on-the-job training Work collaboratively with Service, Parts, and Sales management to achieve operational targets Monitor key performance indicators (KPIs) to ensure team goals are consistently achieved or exceeded Uphold brand standards in service delivery Foster an inclusive and encouraging work environment where everyone's contributions are valued You will thrive in this role if you possess Previous experience in a leadership, senior advisor, or supervisory role within a fast-paced automotive or customer service environment Excellent coaching and people management skills, with the ability to inspire, motivate, and develop others Strong communication and relationship-building skills with customers and team members alike Proven ability to handle multiple priorities and maintain high productivity under pressure Knowledge of dealership management or CRM systems (training provided for Mercedes-Benz platforms) A proactive, hands-on approach and keen attention to detail in all tasks Commitment to upholding equality, diversity, and inclusion within the workplace Right to work in the UK Join Our Team in Dartford Location: Mercedes-Benz and smart - Dartford, DA1 5FD This is a full-time, 40-hour per week role with rotating weekday shifts between 08:00 and 18:30, plus Saturday working (08:00-17:00) on a rota basis. Salary: £ 35,525 with OTE up to £40,000 Employee Benefits - Rewarding Your Contributions 25 days annual leave plus bank holidays Exceptional staff discounts on Mercedes-Benz vehicles and accessories Long service awards Life insurance Employee assistance programme (wellbeing and financial support) Preferential service and maintenance rates for team members and their families Retail, dining and activity discounts with membership club Cycle to Work scheme Employee pension plan Opportunities for ongoing professional development and career progression Supportive, inclusive and dynamic work culture Thorough checks on work authorisation and address undertaken as part of our recruitment process. Discover more about careers and opportunities at Hedin Automotive by visiting our website:
Stephen James (Automotive) Ltd (Mercedes)
Dartford, Kent
Join the team at Hedin Automotive Mercedes-Benz An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Advisor . This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations. Starting salary of £34,000 per annum with OTE £41,000 Additionally your pay will increase once you have completed C-Service Training Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us. Key Responsibilities of the Service Advisor Deliver exceptional customer service by understanding customer needs and expectations. Manage service appointment scheduling and vehicle check-in processes effectively. Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. Handle customer inquiries and provide expert advice on service and repair options. Ensure all documentation is complete and accurate, and maintain customer records meticulously. Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity. Present and sell additional repairs to customers. Ideal Candidate Profile We are searching for a candidate who has: Proven experience in a service advisor role within a busy, fast-paced automotive department Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers Proficiency in using CRM and service management software A proactive approach to problem-solving and a keen attention to detail Dedication to maintaining high standards of customer satisfaction and service excellence Desire to work collaboratively with wider team colleagues Right to work in the UK Full UK manual driving licence Summary of role Location : Mercedes-Benz and smart - Dartford, DA1 5FD Working Hours : 45 hours per week Schedule : Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu What we offer . Starting salary of £34,000 per annum with OTE £41,000 Additionally your pay will increase once you have completed C-Service Training 25 days annual leave plus bank holidays Exceptional discounts on Mercedes-Benz vehicles and accessories Long service awards Life insurance Employee assistance program offering support on wellbeing and finances Preferential rates for vehicle service and maintenance for you and your family Discounts on retail, dining clubs and activities through membership program Cycle to Work scheme Enrolment in an employee pension plan Access to opportunities for ongoing professional and personal development An inclusive, supportive, and dynamic work environment If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz , we look forward to receiving your application and possibly welcoming you to our team! Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success. Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process. Discover more about Hedin Automotive and the opportunities available by visiting our website at Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
Jun 26, 2026
Full time
Join the team at Hedin Automotive Mercedes-Benz An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Advisor . This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations. Starting salary of £34,000 per annum with OTE £41,000 Additionally your pay will increase once you have completed C-Service Training Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us. Key Responsibilities of the Service Advisor Deliver exceptional customer service by understanding customer needs and expectations. Manage service appointment scheduling and vehicle check-in processes effectively. Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. Handle customer inquiries and provide expert advice on service and repair options. Ensure all documentation is complete and accurate, and maintain customer records meticulously. Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity. Present and sell additional repairs to customers. Ideal Candidate Profile We are searching for a candidate who has: Proven experience in a service advisor role within a busy, fast-paced automotive department Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers Proficiency in using CRM and service management software A proactive approach to problem-solving and a keen attention to detail Dedication to maintaining high standards of customer satisfaction and service excellence Desire to work collaboratively with wider team colleagues Right to work in the UK Full UK manual driving licence Summary of role Location : Mercedes-Benz and smart - Dartford, DA1 5FD Working Hours : 45 hours per week Schedule : Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu What we offer . Starting salary of £34,000 per annum with OTE £41,000 Additionally your pay will increase once you have completed C-Service Training 25 days annual leave plus bank holidays Exceptional discounts on Mercedes-Benz vehicles and accessories Long service awards Life insurance Employee assistance program offering support on wellbeing and finances Preferential rates for vehicle service and maintenance for you and your family Discounts on retail, dining clubs and activities through membership program Cycle to Work scheme Enrolment in an employee pension plan Access to opportunities for ongoing professional and personal development An inclusive, supportive, and dynamic work environment If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz , we look forward to receiving your application and possibly welcoming you to our team! Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success. Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process. Discover more about Hedin Automotive and the opportunities available by visiting our website at Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Cheltenham & Gloucester. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 25, 2026
Full time
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Cheltenham & Gloucester. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
About the role Mercedes-Benz of Stratford Aftersales is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Mercedes-Benz Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Mercedes-Benz Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 23, 2026
Full time
About the role Mercedes-Benz of Stratford Aftersales is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Mercedes-Benz Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Mercedes-Benz Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Customer Service Advisor - Milton Keynes Role: Customer Service Advisor x 3Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break. Start: 11th August 2025 Duration: 12 months initially Basic Rate: £12.21 per hour (equivalent to £23,400 pa) Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. • Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. • Record all queries and action points on the relevant department customer contact system. • Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. • Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. • Prioritise and organise workload to ensure it is completed within service level agreement. • Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. • Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard, e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets • Being proactive in supporting the team in identifying new processes and department improvements. • To help shape the company through supporting new system implementations to enhance our customer experience • To play an active part in creating a customer-centric culture. • Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: • GCSE or equivalent English Language and Mathematics is preferable. • Previous customer service experience, preferably within the finance industry. • Effective telephone and negotiation skills in both written and verbal. • Excellent administrative skills. • Keen eye for accuracy and attention to detail. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. • Demonstrate the ability to learn and employ finance and credit-control knowledge. • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. #
Oct 03, 2025
Full time
Customer Service Advisor - Milton Keynes Role: Customer Service Advisor x 3Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break. Start: 11th August 2025 Duration: 12 months initially Basic Rate: £12.21 per hour (equivalent to £23,400 pa) Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. • Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. • Record all queries and action points on the relevant department customer contact system. • Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. • Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. • Prioritise and organise workload to ensure it is completed within service level agreement. • Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. • Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard, e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets • Being proactive in supporting the team in identifying new processes and department improvements. • To help shape the company through supporting new system implementations to enhance our customer experience • To play an active part in creating a customer-centric culture. • Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: • GCSE or equivalent English Language and Mathematics is preferable. • Previous customer service experience, preferably within the finance industry. • Effective telephone and negotiation skills in both written and verbal. • Excellent administrative skills. • Keen eye for accuracy and attention to detail. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. • Demonstrate the ability to learn and employ finance and credit-control knowledge. • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. #
