Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
Jun 30, 2026
Full time
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
Role: Network and Security Engineer Location: Windsor Onsite: 5 days Salary: 50k - 60k Job purpose Our Client is seeking a skilled Network and Security Engineer with a focus on Cyber Security and Networking to join our IT team. The IT Department provides and supports all core technology services ensuring systems are secure, resilient and capable of supporting teaching, learning and operational delivery. This is a hands-on technical role responsible for securing and developing the Clients network infrastructure, working across our Arista switching and wireless environment. You will ensure the Clients network remains secure, resilient and high performing, while strengthening cyber security controls, monitoring capabilities and safeguarding compliance. Key tasks and responsibilities You will: Design, implement and support secure wired and wireless network infrastructure ( Arista switching and Wi-Fi platforms ), ensuring performance, resilience and appropriate segmentation. Manage network routing, switching and access control to maintain secure and reliable connectivity across the campus. Maintain and optimise firewall and web filtering platforms to ensure secure access, appropriate content filtering and safeguarding compliance (including KCSIE requirements). Monitor network traffic and security events using Splunk and related tooling, investigating alerts and supporting detection, containment and remediation of incidents. Support vulnerability management processes across network and security infrastructure. Contribute to the development of network resilience, segmentation and cyber security controls. Produce safeguarding and security-related reporting to support pastoral and safeguarding teams. Maintain accurate documentation of network topology, security configurations and standards. Work with external partners and service providers to maintain high levels of security and availability. Support disaster recovery and business continuity planning from a security and network perspective. Promote cyber security awareness Provide 2nd/3rd line support for complex network and security issues. Support compliance with relevant security and data protection frameworks, including Cyber Essentials, NCSC guidance and ISO-aligned standards where applicable. All employees are also expected to: Develop a good understanding of safeguarding procedures, given all positions are classed as 'regulated activity'. Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the clients are read and understood. Understand and comply with procedures and legislation relating to confidentiality. Display a commitment to and promotion of equality, diversity and inclusion. Skills and competencies required To be successful in this role, you will demonstrate: Strong experience supporting enterprise network infrastructure (switching, routing and wireless environments). Experience working with modern network platforms (experience with Arista would be advantageous). Practical understanding of cyber security principles, threat monitoring and operational security controls. Experience using SIEM or monitoring platforms (experience with Splunk would be highly advantageous); Knowledge of secure network segmentation, filtering and access control models. Experience investigating and responding to security alerts or anomalous network activity. Strong troubleshooting skills and the ability to analyse complex network or security issues. Experience designing or implementing resilient, high-availability network architectures. Experience operating at 2nd/3rd line support level within a network or security focused environment. Clear written and verbal communication skills, with a structured and methodical approach. Desirable Security-focused certifications (e.g. Security+, GIAC or similar). Network-related certifications (e.g. CCNA, CCNP or Arista ACE L2/3). Experience with Arista network platforms. Experience using Splunk for security monitoring or reporting. Familiarity with Cyber Essentials, NCSC guidance or similar security frameworks. Experience working within an educational environment. You may enjoy this role if: You can work effectively within a team environment. You have a passion for information and communications technology. You are confident and willing to build on knowledge acquired to date. You are an excellent communicator with a friendly and helpful manner. Working pattern You will be working 35 hours per week (core hours 8am to 6pm) Monday to Friday You will be working 52 weeks per year. You will be entitled to 28 days holiday, 3 of these days must be reserved for the Christmas shut down. If a bank holiday falls during a school term period, you will be required to work this day and you will receive an additional day's holiday in lieu. Disclosure checks Our Client is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as "spent" under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 30, 2026
Full time
Role: Network and Security Engineer Location: Windsor Onsite: 5 days Salary: 50k - 60k Job purpose Our Client is seeking a skilled Network and Security Engineer with a focus on Cyber Security and Networking to join our IT team. The IT Department provides and supports all core technology services ensuring systems are secure, resilient and capable of supporting teaching, learning and operational delivery. This is a hands-on technical role responsible for securing and developing the Clients network infrastructure, working across our Arista switching and wireless environment. You will ensure the Clients network remains secure, resilient and high performing, while strengthening cyber security controls, monitoring capabilities and safeguarding compliance. Key tasks and responsibilities You will: Design, implement and support secure wired and wireless network infrastructure ( Arista switching and Wi-Fi platforms ), ensuring performance, resilience and appropriate segmentation. Manage network routing, switching and access control to maintain secure and reliable connectivity across the campus. Maintain and optimise firewall and web filtering platforms to ensure secure access, appropriate content filtering and safeguarding compliance (including KCSIE requirements). Monitor network traffic and security events using Splunk and related tooling, investigating alerts and supporting detection, containment and remediation of incidents. Support vulnerability management processes across network and security infrastructure. Contribute to the development of network resilience, segmentation and cyber security controls. Produce safeguarding and security-related reporting to support pastoral and safeguarding teams. Maintain accurate documentation of network topology, security configurations and standards. Work with external partners and service providers to maintain high levels of security and availability. Support disaster recovery and business continuity planning from a security and network perspective. Promote cyber security awareness Provide 2nd/3rd line support for complex network and security issues. Support compliance with relevant security and data protection frameworks, including Cyber Essentials, NCSC guidance and ISO-aligned standards where applicable. All employees are also expected to: Develop a good understanding of safeguarding procedures, given all positions are classed as 'regulated activity'. Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the clients are read and understood. Understand and comply with procedures and legislation relating to confidentiality. Display a commitment to and promotion of equality, diversity and inclusion. Skills and competencies required To be successful in this role, you will demonstrate: Strong experience supporting enterprise network infrastructure (switching, routing and wireless environments). Experience working with modern network platforms (experience with Arista would be advantageous). Practical understanding of cyber security principles, threat monitoring and operational security controls. Experience using SIEM or monitoring platforms (experience with Splunk would be highly advantageous); Knowledge of secure network segmentation, filtering and access control models. Experience investigating and responding to security alerts or anomalous network activity. Strong troubleshooting skills and the ability to analyse complex network or security issues. Experience designing or implementing resilient, high-availability network architectures. Experience operating at 2nd/3rd line support level within a network or security focused environment. Clear written and verbal communication skills, with a structured and methodical approach. Desirable Security-focused certifications (e.g. Security+, GIAC or similar). Network-related certifications (e.g. CCNA, CCNP or Arista ACE L2/3). Experience with Arista network platforms. Experience using Splunk for security monitoring or reporting. Familiarity with Cyber Essentials, NCSC guidance or similar security frameworks. Experience working within an educational environment. You may enjoy this role if: You can work effectively within a team environment. You have a passion for information and communications technology. You are confident and willing to build on knowledge acquired to date. You are an excellent communicator with a friendly and helpful manner. Working pattern You will be working 35 hours per week (core hours 8am to 6pm) Monday to Friday You will be working 52 weeks per year. You will be entitled to 28 days holiday, 3 of these days must be reserved for the Christmas shut down. If a bank holiday falls during a school term period, you will be required to work this day and you will receive an additional day's holiday in lieu. Disclosure checks Our Client is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as "spent" under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
2nd Line Network Support Engineer Office based - Huddersfield Paying between £, depending on experience. We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies. In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements. Key Responsibilities Managing and resolving support tickets escalated from the 1st Line team Troubleshooting network issues across a range of technologies Logging and managing faults with third-party providers Ensuring all tickets are progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex issues to senior engineers where necessary Maintaining accurate records within internal systems Requirements Previous experience in a 1st or 2nd Line support role Strong communication and customer service skills Analytical mindset with strong problem-solving ability Ability to work independently and manage workload effectively Full UK driving licence Technical Experience Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model) Experience with LAN, WAN, and/or SD-WAN environments Network security and firewall concepts Desirable Exposure to Cisco Meraki (desirable) Broadband technologies (ADSL, FTTC, FTTP, leased lines) VoIP and hosted telephony systems Cloud platforms such as AWS, Azure, or GCP (desirable) Scripting knowledge (e.g., Python) advantageous Relevant certifications such as CCNA/CCNP (desirable) Working Hours Monday to Friday on a rotating shift basis: 08:00 - 16 00 - 17 00 - 18:00 Office based - Huddersfield Paying between £, depending on experience. Must be eligible to work in the UK
Jun 30, 2026
Full time
2nd Line Network Support Engineer Office based - Huddersfield Paying between £, depending on experience. We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies. In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements. Key Responsibilities Managing and resolving support tickets escalated from the 1st Line team Troubleshooting network issues across a range of technologies Logging and managing faults with third-party providers Ensuring all tickets are progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex issues to senior engineers where necessary Maintaining accurate records within internal systems Requirements Previous experience in a 1st or 2nd Line support role Strong communication and customer service skills Analytical mindset with strong problem-solving ability Ability to work independently and manage workload effectively Full UK driving licence Technical Experience Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model) Experience with LAN, WAN, and/or SD-WAN environments Network security and firewall concepts Desirable Exposure to Cisco Meraki (desirable) Broadband technologies (ADSL, FTTC, FTTP, leased lines) VoIP and hosted telephony systems Cloud platforms such as AWS, Azure, or GCP (desirable) Scripting knowledge (e.g., Python) advantageous Relevant certifications such as CCNA/CCNP (desirable) Working Hours Monday to Friday on a rotating shift basis: 08:00 - 16 00 - 17 00 - 18:00 Office based - Huddersfield Paying between £, depending on experience. Must be eligible to work in the UK
If you are in infrastructure support and want more of your week spent building, migrating and improving systems rather than only reacting to tickets, this role is worth a look. This is a Project Engineer role with a growing specialist cloud and managed services provider that delivers hosted IT environments for accountancy firms. Project Engineer Redhill, Surrey 45,000 - 55,000 Hybrid working, 3 days per week in the office The business is established, growing and well known in its niche. It provides full hosted IT platforms for customers, including hosted desktops, Microsoft 365, servers, line-of-business applications, storage, backup, networking and VPN connectivity. They are now building a dedicated projects function, creating a good opportunity for someone from a strong 2nd / 3rd line, infrastructure or MSP background who wants to move further into project delivery. The role You will work on customer infrastructure projects across hosted desktop, Microsoft 365 and managed cloud environments. The work will include new customer onboarding, migrations onto the hosted platform, existing customer refresh projects, infrastructure upgrades and wider service improvements. There is also a significant data centre consolidation programme underway, so the role offers more variety than standard support or repetitive onboarding. You will be involved in: Building and preparing customer environments across Windows Server, Microsoft 365, Active Directory and hosted desktop platforms Supporting customer onboarding and migration projects Migrating users, data, applications, profiles and Microsoft 365 services Working with technologies such as Citrix, Microsoft RDS, VMware, Hyper-V, firewalls and VPNs Supporting infrastructure refreshes, operating system upgrades and service improvements Producing clear project notes, handover documents and technical records Improving repeatable checklists, templates and processes What you will need You should have good practical experience with: Windows Server Active Directory and Group Policy Microsoft 365 administration Networking fundamentals Firewalls, VPNs or site-to-site connectivity Customer-facing technical support or infrastructure delivery Clear documentation and handover notes Useful additional experience would include Citrix or Microsoft RDS, VMware or Hyper-V, backup and disaster recovery, SQL Server, hosted infrastructure or MSP environments. You do not need to be an expert in every area. The role would suit either an existing Project Engineer or someone from a strong 2nd / 3rd line infrastructure background who enjoys building, migrating and improving systems. Why apply? You will be joining a growing specialist MSP at the point where its projects function is being built properly. You will work on varied customer environments, customer migrations, Microsoft 365 work, hosted desktop platforms, infrastructure refreshes and wider cloud projects. It is a smaller business, so you will have visibility, variety and the chance to make a meaningful impact. The company is also beginning to use AI sensibly to improve technical and project workflows, while keeping a practical, customer-focused approach. Package Salary of 45,000 Hybrid working, 3 days per week in the Redhill office 22 days annual leave, rising to 25 with service Bank holidays 5% performance-based bonus Company phone and laptop In-house and external training opportunities Regular team social events Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 29, 2026
Full time
If you are in infrastructure support and want more of your week spent building, migrating and improving systems rather than only reacting to tickets, this role is worth a look. This is a Project Engineer role with a growing specialist cloud and managed services provider that delivers hosted IT environments for accountancy firms. Project Engineer Redhill, Surrey 45,000 - 55,000 Hybrid working, 3 days per week in the office The business is established, growing and well known in its niche. It provides full hosted IT platforms for customers, including hosted desktops, Microsoft 365, servers, line-of-business applications, storage, backup, networking and VPN connectivity. They are now building a dedicated projects function, creating a good opportunity for someone from a strong 2nd / 3rd line, infrastructure or MSP background who wants to move further into project delivery. The role You will work on customer infrastructure projects across hosted desktop, Microsoft 365 and managed cloud environments. The work will include new customer onboarding, migrations onto the hosted platform, existing customer refresh projects, infrastructure upgrades and wider service improvements. There is also a significant data centre consolidation programme underway, so the role offers more variety than standard support or repetitive onboarding. You will be involved in: Building and preparing customer environments across Windows Server, Microsoft 365, Active Directory and hosted desktop platforms Supporting customer onboarding and migration projects Migrating users, data, applications, profiles and Microsoft 365 services Working with technologies such as Citrix, Microsoft RDS, VMware, Hyper-V, firewalls and VPNs Supporting infrastructure refreshes, operating system upgrades and service improvements Producing clear project notes, handover documents and technical records Improving repeatable checklists, templates and processes What you will need You should have good practical experience with: Windows Server Active Directory and Group Policy Microsoft 365 administration Networking fundamentals Firewalls, VPNs or site-to-site connectivity Customer-facing technical support or infrastructure delivery Clear documentation and handover notes Useful additional experience would include Citrix or Microsoft RDS, VMware or Hyper-V, backup and disaster recovery, SQL Server, hosted infrastructure or MSP environments. You do not need to be an expert in every area. The role would suit either an existing Project Engineer or someone from a strong 2nd / 3rd line infrastructure background who enjoys building, migrating and improving systems. Why apply? You will be joining a growing specialist MSP at the point where its projects function is being built properly. You will work on varied customer environments, customer migrations, Microsoft 365 work, hosted desktop platforms, infrastructure refreshes and wider cloud projects. It is a smaller business, so you will have visibility, variety and the chance to make a meaningful impact. The company is also beginning to use AI sensibly to improve technical and project workflows, while keeping a practical, customer-focused approach. Package Salary of 45,000 Hybrid working, 3 days per week in the Redhill office 22 days annual leave, rising to 25 with service Bank holidays 5% performance-based bonus Company phone and laptop In-house and external training opportunities Regular team social events Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer Manchester 3 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network. Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. Diagnose and resolve network connectivity and troubleshooting issues. Contribute to technology updates and develop ITIL best practices. Providing support with additional IT projects. IT Support Engineer Experience/Technologies: Understanding of Windows 10/11 operating system Administration and support Microsoft Stack including Office 365 and Intune Administration and support Active Directory Administration and management Using ticketing system to respond to portal requests User support Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Jun 29, 2026
Contractor
IT Support Engineer Manchester 3 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network. Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. Diagnose and resolve network connectivity and troubleshooting issues. Contribute to technology updates and develop ITIL best practices. Providing support with additional IT projects. IT Support Engineer Experience/Technologies: Understanding of Windows 10/11 operating system Administration and support Microsoft Stack including Office 365 and Intune Administration and support Active Directory Administration and management Using ticketing system to respond to portal requests User support Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
L2 IT Support Engineer (Contract) Location: Central London Rate: £190 per day (Inside IR35) Duration: short term around 2 weeks Working Pattern: MondayFriday, onsite Responsibilities Provide 1st and 2nd line desktop support to end users. Diagnose and resolve hardware, software, and network issues click apply for full job details
Jun 29, 2026
Contractor
L2 IT Support Engineer (Contract) Location: Central London Rate: £190 per day (Inside IR35) Duration: short term around 2 weeks Working Pattern: MondayFriday, onsite Responsibilities Provide 1st and 2nd line desktop support to end users. Diagnose and resolve hardware, software, and network issues click apply for full job details
1st / 2nd Line IT Support Engineer Blackburn £28,000 £32,000 DOE Full-Time Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent opportunity for a motivated IT professional looking to further develop their technical skillset within a fast-paced MSP environment. The business places a strong emphasis on training, certifications, and personal development, with clear progression opportunities available as the team continues to grow. Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting technical issues, managing tickets, supporting users remotely and onsite, and assisting with project-based work where required. You will gain exposure to a broad range of technologies and have the opportunity to continue developing your technical knowledge through supported certifications and ongoing training. Key Responsibilities Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint Managing and resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile devices, and user accounts Supporting Windows operating systems and Active Directory environments Escalating complex issues where necessary Assisting with installations, upgrades, and IT projects Maintaining excellent customer service and communication throughout support cases Producing and updating technical documentation where required Skills & Experience Required Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication and customer service skills Ability to prioritise and manage multiple support requests A proactive attitude with a willingness to learn and develop technically Full UK driving licence preferred What s On Offer Salary of £28,000 £32,000 depending on experience Ongoing training and certification support Clear progression and development opportunities Exposure to a wide range of technologies and projects Supportive and collaborative team environment Potential hybrid working in the future following successful onboarding and progression The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Jun 29, 2026
Full time
1st / 2nd Line IT Support Engineer Blackburn £28,000 £32,000 DOE Full-Time Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent opportunity for a motivated IT professional looking to further develop their technical skillset within a fast-paced MSP environment. The business places a strong emphasis on training, certifications, and personal development, with clear progression opportunities available as the team continues to grow. Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting technical issues, managing tickets, supporting users remotely and onsite, and assisting with project-based work where required. You will gain exposure to a broad range of technologies and have the opportunity to continue developing your technical knowledge through supported certifications and ongoing training. Key Responsibilities Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint Managing and resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile devices, and user accounts Supporting Windows operating systems and Active Directory environments Escalating complex issues where necessary Assisting with installations, upgrades, and IT projects Maintaining excellent customer service and communication throughout support cases Producing and updating technical documentation where required Skills & Experience Required Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication and customer service skills Ability to prioritise and manage multiple support requests A proactive attitude with a willingness to learn and develop technically Full UK driving licence preferred What s On Offer Salary of £28,000 £32,000 depending on experience Ongoing training and certification support Clear progression and development opportunities Exposure to a wide range of technologies and projects Supportive and collaborative team environment Potential hybrid working in the future following successful onboarding and progression The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Jun 29, 2026
Full time
Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: 40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Support IT projects, upgrades, rollouts and site improvements. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba Google Workspace / G Suite Google Classroom Datto RMM Benefits and Highlights: Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Social and team-building activities This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
Jun 29, 2026
Full time
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: 40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Support IT projects, upgrades, rollouts and site improvements. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba Google Workspace / G Suite Google Classroom Datto RMM Benefits and Highlights: Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Social and team-building activities This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
IT Systems Manager - Birkenhead (Fully On-Site) Part-Time (Flexible) 30 hours/week 26,000 to 39,000 + Benefits (depending on experience) An IT Systems Manager is required for our client based in Birkenhead to oversee and maintain IT operations across multiple sites in Cheshire, Warrington, and the Wirral. You'll manage one 1st Line Support Engineer, provide 2nd/3rd line support, and ensure smooth running of business-critical systems. Key Responsibilities Manage IT infrastructure and support across all sites. Provide technical escalation and oversee 1st line support. Administer Microsoft technologies (Windows OS, Office 365). Maintain hardware (phones, printers, etc.) and ensure system reliability. Travel to sites as needed. Requirements Strong Microsoft tech stack experience. Multi-site IT management background. Familiarity with Atlas HR and SASSHA (desirable). Excellent troubleshooting and communication skills. Full UK driving licence (preferred).
Jun 29, 2026
Full time
IT Systems Manager - Birkenhead (Fully On-Site) Part-Time (Flexible) 30 hours/week 26,000 to 39,000 + Benefits (depending on experience) An IT Systems Manager is required for our client based in Birkenhead to oversee and maintain IT operations across multiple sites in Cheshire, Warrington, and the Wirral. You'll manage one 1st Line Support Engineer, provide 2nd/3rd line support, and ensure smooth running of business-critical systems. Key Responsibilities Manage IT infrastructure and support across all sites. Provide technical escalation and oversee 1st line support. Administer Microsoft technologies (Windows OS, Office 365). Maintain hardware (phones, printers, etc.) and ensure system reliability. Travel to sites as needed. Requirements Strong Microsoft tech stack experience. Multi-site IT management background. Familiarity with Atlas HR and SASSHA (desirable). Excellent troubleshooting and communication skills. Full UK driving licence (preferred).
We're working with an innovative technology organisation in Edinburgh that's developing cutting-edge products with a real-world impact. As the company continues to grow, they're looking to hire their first dedicated IT Support Engineer (fully onsite in Edinburgh) . They're looking for someone who'll become the go-to person for IT Support across the business and play a key role in building and improving their internal technology function. This isn't a role where you'll simply be resetting passwords and closing tickets. You'll have ownership from day one, working closely with employees across the business, managing relationships with external IT providers, and helping introduce new technologies, automation and AI-powered tools that improve the way people work. If you enjoy variety, autonomy and the opportunity to make a visible impact, this could be the perfect next step. What you'll be doing Providing 2nd/3rd line support to users across the business Supporting Windows and Apple devices, peripherals, AV equipment and meeting room technology Administering Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive Managing user accounts, permissions and onboarding/offboarding through Entra ID (Azure AD) Supporting networking, VPNs and remote access technologies Working alongside external IT partners to ensure a secure and reliable IT environment Assisting with cybersecurity, endpoint management, patching and vulnerability management Contributing to IT projects, system improvements and automation initiatives You'll ideally have most of the following Microsoft 365 administration (including SharePoint Online) Windows desktop support and end-user computing Entra ID / Azure AD administration Networking fundamentals, VPNs and remote connectivity Endpoint management and modern workplace technologies Experience with VMware, Cisco or Meraki (desirable but not essential) Why apply? This is an opportunity to step into a role with genuine ownership from day one. As the company's first dedicated IT Support Engineer, you'll have the chance to shape how IT is delivered across the business rather than simply supporting an established environment. You'll work with modern cloud technologies, get involved in projects spanning infrastructure, cybersecurity and automation, and play a key role in introducing new AI-enabled workplace tools that improve the way people work. What's on offer? They are offering a salary between 37-42k alongside a range of benefits including a matched pension up to 8% . The role is fully onsite in their central Edinburgh office that is easily commutable and has great transport links. If you're an IT Support Engineer looking for a role where you can take ownership, work with modern technologies and genuinely influence the direction of an IT function, this is an opportunity you won't want to miss. Apply now or get in touch with Matt MacAlpine at Cathcart Technology for a confidential chat. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Jun 29, 2026
Full time
We're working with an innovative technology organisation in Edinburgh that's developing cutting-edge products with a real-world impact. As the company continues to grow, they're looking to hire their first dedicated IT Support Engineer (fully onsite in Edinburgh) . They're looking for someone who'll become the go-to person for IT Support across the business and play a key role in building and improving their internal technology function. This isn't a role where you'll simply be resetting passwords and closing tickets. You'll have ownership from day one, working closely with employees across the business, managing relationships with external IT providers, and helping introduce new technologies, automation and AI-powered tools that improve the way people work. If you enjoy variety, autonomy and the opportunity to make a visible impact, this could be the perfect next step. What you'll be doing Providing 2nd/3rd line support to users across the business Supporting Windows and Apple devices, peripherals, AV equipment and meeting room technology Administering Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive Managing user accounts, permissions and onboarding/offboarding through Entra ID (Azure AD) Supporting networking, VPNs and remote access technologies Working alongside external IT partners to ensure a secure and reliable IT environment Assisting with cybersecurity, endpoint management, patching and vulnerability management Contributing to IT projects, system improvements and automation initiatives You'll ideally have most of the following Microsoft 365 administration (including SharePoint Online) Windows desktop support and end-user computing Entra ID / Azure AD administration Networking fundamentals, VPNs and remote connectivity Endpoint management and modern workplace technologies Experience with VMware, Cisco or Meraki (desirable but not essential) Why apply? This is an opportunity to step into a role with genuine ownership from day one. As the company's first dedicated IT Support Engineer, you'll have the chance to shape how IT is delivered across the business rather than simply supporting an established environment. You'll work with modern cloud technologies, get involved in projects spanning infrastructure, cybersecurity and automation, and play a key role in introducing new AI-enabled workplace tools that improve the way people work. What's on offer? They are offering a salary between 37-42k alongside a range of benefits including a matched pension up to 8% . The role is fully onsite in their central Edinburgh office that is easily commutable and has great transport links. If you're an IT Support Engineer looking for a role where you can take ownership, work with modern technologies and genuinely influence the direction of an IT function, this is an opportunity you won't want to miss. Apply now or get in touch with Matt MacAlpine at Cathcart Technology for a confidential chat. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Job Title: Principal Engineer - Product Safety Location: Barrow-in-Furness, Filton or Broad Oak - Hybrid We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable, depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you'll take a leading position in developing and managing Product Safety across complex engineering projects. You will work within a Systems Engineering framework to ensure safety is embedded throughout the project lifecycle, influencing design, build, and delivery decisions . You'll lead hazard identification and risk assessment activities, support the development of robust Safety Cases, and provide guidance to both senior stakeholders and junior team members. You will play a key role in ensuring safety standards are met, risks are effectively managed , and safety justifications are clear, evidence-based, and compliant. Core duties: Develop, implement and maintain the Project Safety Management System Produce and manage Safety Management Plans and Justification Plans Lead hazard identification and risk assessment activities (e.g. FMEA, HAZOP, FTA, STPA) Support the development and delivery of Safety Cases across the project lifecycle Conduct peer reviews, verification, and assurance of safety documentation Provide oversight and guidance to junior team members Interpret technical data and translate it into clear, robust safety arguments Engage with stakeholders across engineering, manufacturing, and project teams Essential skills STEM degree or equivalent qualification Experience with safety analysis techniques (e.g. FMEA, HAZOP, FTA) Experience developing Safety Cases and supporting documentation Experience working within a Project Safety Management System Understanding of Systems Engineering standards in a safety context The Safety & Environmental Team: The team plays a critical role in ensuring product safety across major programmes. As a Principal Engineer, you will lead the development and maintenance of Safety Management Systems and Safety Cases, while supporting the SSNA programme. You will also help resolve complex cross-disciplinary challenges and guide others in delivering high-quality safety outcomes. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. A diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must achieve at least Baseline Personnel Security Standard, with some roles requiring higher levels of National Security Vetting. Why BAE Systems? Here you'll build a career with purpose and real impact. With opportunities for lifelong learning and meaningful work, you'll be supported to grow and succeed. You'll be recognised for your contribution and benefit from a range of rewards supporting your financial, personal, and professional wellbeing. Closing Date: 2nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, please submit your application as early as possible.
Jun 29, 2026
Full time
Job Title: Principal Engineer - Product Safety Location: Barrow-in-Furness, Filton or Broad Oak - Hybrid We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable, depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you'll take a leading position in developing and managing Product Safety across complex engineering projects. You will work within a Systems Engineering framework to ensure safety is embedded throughout the project lifecycle, influencing design, build, and delivery decisions . You'll lead hazard identification and risk assessment activities, support the development of robust Safety Cases, and provide guidance to both senior stakeholders and junior team members. You will play a key role in ensuring safety standards are met, risks are effectively managed , and safety justifications are clear, evidence-based, and compliant. Core duties: Develop, implement and maintain the Project Safety Management System Produce and manage Safety Management Plans and Justification Plans Lead hazard identification and risk assessment activities (e.g. FMEA, HAZOP, FTA, STPA) Support the development and delivery of Safety Cases across the project lifecycle Conduct peer reviews, verification, and assurance of safety documentation Provide oversight and guidance to junior team members Interpret technical data and translate it into clear, robust safety arguments Engage with stakeholders across engineering, manufacturing, and project teams Essential skills STEM degree or equivalent qualification Experience with safety analysis techniques (e.g. FMEA, HAZOP, FTA) Experience developing Safety Cases and supporting documentation Experience working within a Project Safety Management System Understanding of Systems Engineering standards in a safety context The Safety & Environmental Team: The team plays a critical role in ensuring product safety across major programmes. As a Principal Engineer, you will lead the development and maintenance of Safety Management Systems and Safety Cases, while supporting the SSNA programme. You will also help resolve complex cross-disciplinary challenges and guide others in delivering high-quality safety outcomes. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. A diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must achieve at least Baseline Personnel Security Standard, with some roles requiring higher levels of National Security Vetting. Why BAE Systems? Here you'll build a career with purpose and real impact. With opportunities for lifelong learning and meaningful work, you'll be supported to grow and succeed. You'll be recognised for your contribution and benefit from a range of rewards supporting your financial, personal, and professional wellbeing. Closing Date: 2nd July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, please submit your application as early as possible.
IT Systems Manager - Birkenhead (Fully On-Site) part time (Flexible) | 30 hours/week | £26,000 to £39,000 + Benefits (depending on experience) An IT Systems Manager is required for our client based in Birkenhead to oversee and maintain IT operations across multiple sites in Cheshire, Warrington, and the Wirral. You'll manage one 1st Line Support Engineer, provide 2nd/3rd line support, and ensure smooth running of business-critical systems. Key Responsibilities Manage IT infrastructure and support across all sites. Provide technical escalation and oversee 1st line support. Administer Microsoft technologies (Windows OS, Office 365). Maintain hardware (phones, printers, etc.) and ensure system reliability. Travel to sites as needed. Requirements Strong Microsoft tech stack experience. Multi-site IT management background. Familiarity with Atlas HR and SASSHA (desirable). Excellent troubleshooting and communication skills. Full UK driving licence (preferred).
Jun 29, 2026
Full time
IT Systems Manager - Birkenhead (Fully On-Site) part time (Flexible) | 30 hours/week | £26,000 to £39,000 + Benefits (depending on experience) An IT Systems Manager is required for our client based in Birkenhead to oversee and maintain IT operations across multiple sites in Cheshire, Warrington, and the Wirral. You'll manage one 1st Line Support Engineer, provide 2nd/3rd line support, and ensure smooth running of business-critical systems. Key Responsibilities Manage IT infrastructure and support across all sites. Provide technical escalation and oversee 1st line support. Administer Microsoft technologies (Windows OS, Office 365). Maintain hardware (phones, printers, etc.) and ensure system reliability. Travel to sites as needed. Requirements Strong Microsoft tech stack experience. Multi-site IT management background. Familiarity with Atlas HR and SASSHA (desirable). Excellent troubleshooting and communication skills. Full UK driving licence (preferred).
LA International Computer Consultants Ltd
Basingstoke, Hampshire
Cloud Technical Lead Must have an Active DV Clearance The position is ideal for an experienced cloud professional with strong VMware expertise who enjoys leading technical teams and solving complex infrastructure challenges. Cloud Technical Lead Responsibilities Lead technical activities across cloud infrastructure and support services. Respond to complex escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve technical incidents. Deliver planned infrastructure changes through established change management processes. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation including Work Instructions and Patching Schedules. Provide technical leadership and guidance to engineering teams. Support continual service improvement and operational excellence. Cloud Technical Lead Skills and Experience Strong experience administering VMware Cloud Foundation (VCF). This is essential. Extensive experience across the VMware stack including VCF, vCenter, ESXi, NSX, SDDC Manager, and vCloud Director. Significant VMware administration and support experience. Experience with event management tools such as SCOM and Aria Operations. Strong troubleshooting, analytical, and problem-solving skills. Experience providing technical leadership within infrastructure environments. Automation and Scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Jun 29, 2026
Contractor
Cloud Technical Lead Must have an Active DV Clearance The position is ideal for an experienced cloud professional with strong VMware expertise who enjoys leading technical teams and solving complex infrastructure challenges. Cloud Technical Lead Responsibilities Lead technical activities across cloud infrastructure and support services. Respond to complex escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve technical incidents. Deliver planned infrastructure changes through established change management processes. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation including Work Instructions and Patching Schedules. Provide technical leadership and guidance to engineering teams. Support continual service improvement and operational excellence. Cloud Technical Lead Skills and Experience Strong experience administering VMware Cloud Foundation (VCF). This is essential. Extensive experience across the VMware stack including VCF, vCenter, ESXi, NSX, SDDC Manager, and vCloud Director. Significant VMware administration and support experience. Experience with event management tools such as SCOM and Aria Operations. Strong troubleshooting, analytical, and problem-solving skills. Experience providing technical leadership within infrastructure environments. Automation and Scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision In the UK, Safran Seats specialises in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams across multiple sites. In the context of our growing activity on MRO, Safran Seats is looking for a MRO Customer Support Administrato r to join our team. Within a multidisciplinary team in our MRO station, you are responsible for managing Customer interface and MRO sales administration. As such, your are in charge of : -Processing customer orders -Offering standard exchanges if relevant -Building and getting Customer approval for the quotations, -Being the voice of the Customer in the MRO station, understanding Customer needs and managing priorities in line with Customer expectations -Managing customer order books, building Expected Ship Dates -Coordinating internally with other functions in order to meet the performance target -Invoicing, issuing delivery notes -Contributing to cash collection You are a key contributor to Customer satisfaction by maintaining regular and proactive communication. What We'll Offer Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: -33 days holiday (including bank holidays) -Industry leading pension scheme with salary sacrifice employer contributions up to 10%. -Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. -Access to salary sacrifice benefits scheme including cycle to work -4 x Life Assurance -Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. -Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme - Annual share save schemes. -Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Here, we craft excellence together. If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today. Why Safran? A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries. Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success. Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further. Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality. A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement. Whatever your background, together we aim for excellence. Get involved: We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs. At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. What You'll Bring -Customer service experience in a technical environment, ideally within repairs -Excellent communication skills with the ability to engage autonomously with customers -Responsiveness, rigor, -Strong team spirit -Ability to propose improvements -High proficiency with IT tools (Office suite, Excel, Teams, etc.)
Jun 29, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision In the UK, Safran Seats specialises in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams across multiple sites. In the context of our growing activity on MRO, Safran Seats is looking for a MRO Customer Support Administrato r to join our team. Within a multidisciplinary team in our MRO station, you are responsible for managing Customer interface and MRO sales administration. As such, your are in charge of : -Processing customer orders -Offering standard exchanges if relevant -Building and getting Customer approval for the quotations, -Being the voice of the Customer in the MRO station, understanding Customer needs and managing priorities in line with Customer expectations -Managing customer order books, building Expected Ship Dates -Coordinating internally with other functions in order to meet the performance target -Invoicing, issuing delivery notes -Contributing to cash collection You are a key contributor to Customer satisfaction by maintaining regular and proactive communication. What We'll Offer Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: -33 days holiday (including bank holidays) -Industry leading pension scheme with salary sacrifice employer contributions up to 10%. -Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. -Access to salary sacrifice benefits scheme including cycle to work -4 x Life Assurance -Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. -Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme - Annual share save schemes. -Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Here, we craft excellence together. If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today. Why Safran? A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries. Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success. Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further. Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality. A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement. Whatever your background, together we aim for excellence. Get involved: We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs. At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. What You'll Bring -Customer service experience in a technical environment, ideally within repairs -Excellent communication skills with the ability to engage autonomously with customers -Responsiveness, rigor, -Strong team spirit -Ability to propose improvements -High proficiency with IT tools (Office suite, Excel, Teams, etc.)
Support Engineer Full time Salary £43,918.00 - £51,238.00 (dependent on experience) Southampton, Hybrid Working Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers in virtually all sectors improve quality of life. OS expertise and data supports efficient public services and infrastructure, new technologies in transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 230 years, we've built a reputation as the world's most inspiring and trusted geospatial partner. About the role You'll join one of our Technology Support Teams, which supports and maintains a range of internal ETL services that produce data for our customer delivery platforms. As a Support Engineer, you will help strengthen the resilience, reliability and quality of OS's ETL services by: Maintaining, managing and supporting software and infrastructure that underpin key business activities Designing and implementing improvements to service performance, including automating deployments, right-sizing systems, and extending monitoring and alerting capabilities Safeguarding critical services by continually assessing and improving observability, resilience and security Investigating and resolving root cause issues, identifying why failures occur, and working with subject matter experts when necessary to fully resolve problems Applying DevSecOps and SRE principles to improve both services and team capability Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows You'll work closely with Engineers and wider stakeholders every day, collaborating within an Agile environment. To thrive in this role, you'll bring: Strong software development and operational knowledge Experience supporting scalable cloud-based services, ideally in Azure Effective communication and teamwork skills, enabling smooth collaboration across multiple teams What we're looking for You will need to demonstrate your track record against the following essential criteria: Experience in coding and engineering practices, for example, creating infrastructure-as-code, software engineering, DevOps methodologies or test automation Genuine passion for continually improving the reliability and stability of operational services Supporting and maintaining complex, cloud-based services working within an Agile framework Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices Cloud technologies and best practice - ideally in Azure Infrastructure-as-Code - ideally using Bicep A track record of continually identifying and implementing service improvements or observability Experience of coaching and mentoring other team members and providing consultancy to other teams Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on the performance, configuration and functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one. You will also play a key role in developing the technical capability of the team - mentoring, teaching and strengthening shared knowledge, skills and engineering practice. Here is a snapshot of the technologies that we use Azure Cloud (AppServices, Function Apps, DataFactory, Batch, EntraID, AzureML, etc.) Azure DevOps (Pipelines, Bicep templates, CLI, PowerShell, Artefacts) Python/C# Azure Databricks Git, YAML PowerBI ESRI ArcGIS, FME, QGIS, etc. Key details Closing date: Thursday 2nd July at 23:59 Interview Information: Candidates are required to complete a SOVA personality assessment and a practical exercise in advance of the interview. These will form part of the interview discussion.
Jun 29, 2026
Full time
Support Engineer Full time Salary £43,918.00 - £51,238.00 (dependent on experience) Southampton, Hybrid Working Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers in virtually all sectors improve quality of life. OS expertise and data supports efficient public services and infrastructure, new technologies in transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 230 years, we've built a reputation as the world's most inspiring and trusted geospatial partner. About the role You'll join one of our Technology Support Teams, which supports and maintains a range of internal ETL services that produce data for our customer delivery platforms. As a Support Engineer, you will help strengthen the resilience, reliability and quality of OS's ETL services by: Maintaining, managing and supporting software and infrastructure that underpin key business activities Designing and implementing improvements to service performance, including automating deployments, right-sizing systems, and extending monitoring and alerting capabilities Safeguarding critical services by continually assessing and improving observability, resilience and security Investigating and resolving root cause issues, identifying why failures occur, and working with subject matter experts when necessary to fully resolve problems Applying DevSecOps and SRE principles to improve both services and team capability Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows You'll work closely with Engineers and wider stakeholders every day, collaborating within an Agile environment. To thrive in this role, you'll bring: Strong software development and operational knowledge Experience supporting scalable cloud-based services, ideally in Azure Effective communication and teamwork skills, enabling smooth collaboration across multiple teams What we're looking for You will need to demonstrate your track record against the following essential criteria: Experience in coding and engineering practices, for example, creating infrastructure-as-code, software engineering, DevOps methodologies or test automation Genuine passion for continually improving the reliability and stability of operational services Supporting and maintaining complex, cloud-based services working within an Agile framework Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices Cloud technologies and best practice - ideally in Azure Infrastructure-as-Code - ideally using Bicep A track record of continually identifying and implementing service improvements or observability Experience of coaching and mentoring other team members and providing consultancy to other teams Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on the performance, configuration and functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one. You will also play a key role in developing the technical capability of the team - mentoring, teaching and strengthening shared knowledge, skills and engineering practice. Here is a snapshot of the technologies that we use Azure Cloud (AppServices, Function Apps, DataFactory, Batch, EntraID, AzureML, etc.) Azure DevOps (Pipelines, Bicep templates, CLI, PowerShell, Artefacts) Python/C# Azure Databricks Git, YAML PowerBI ESRI ArcGIS, FME, QGIS, etc. Key details Closing date: Thursday 2nd July at 23:59 Interview Information: Candidates are required to complete a SOVA personality assessment and a practical exercise in advance of the interview. These will form part of the interview discussion.
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned
Jun 28, 2026
Full time
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned
If you are in infrastructure support and want more of your week spent building, migrating and improving systems rather than only reacting to tickets, this role is worth a look. This is a Project Engineer role with a growing specialist cloud and managed services provider that delivers hosted IT environments for accountancy firms. Project Engineer Redhill, Surrey £45,000 - £55,000 Hybrid working, 3 days per week in the office The business is established, growing and well known in its niche. It provides full hosted IT platforms for customers, including hosted desktops, Microsoft 365, servers, line-of-business applications, storage, backup, networking and VPN connectivity. They are now building a dedicated projects function, creating a good opportunity for someone from a strong 2nd / 3rd line, infrastructure or MSP background who wants to move further into project delivery.The role You will work on customer infrastructure projects across hosted desktop, Microsoft 365 and managed cloud environments.The work will include new customer onboarding, migrations onto the hosted platform, existing customer refresh projects, infrastructure upgrades and wider service improvements. There is also a significant data centre consolidation programme underway, so the role offers more variety than standard support or repetitive onboarding.You will be involved in: Building and preparing customer environments across Windows Server, Microsoft 365, Active Directory and hosted desktop platforms Supporting customer onboarding and migration projects Migrating users, data, applications, profiles and Microsoft 365 services Working with technologies such as Citrix, Microsoft RDS, VMware, Hyper-V, firewalls and VPNs Supporting infrastructure refreshes, operating system upgrades and service improvements Producing clear project notes, handover documents and technical records Improving repeatable checklists, templates and processes What you will needYou should have good practical experience with: Windows Server Active Directory and Group Policy Microsoft 365 administration Networking fundamentals Firewalls, VPNs or site-to-site connectivity Customer-facing technical support or infrastructure delivery Clear documentation and handover notes Useful additional experience would include Citrix or Microsoft RDS, VMware or Hyper-V, backup and disaster recovery, SQL Server, hosted infrastructure or MSP environments. You do not need to be an expert in every area. The role would suit either an existing Project Engineer or someone from a strong 2nd / 3rd line infrastructure background who enjoys building, migrating and improving systems.Why apply? You will be joining a growing specialist MSP at the point where its projects function is being built properly. You will work on varied customer environments, customer migrations, Microsoft 365 work, hosted desktop platforms, infrastructure refreshes and wider cloud projects. It is a smaller business, so you will have visibility, variety and the chance to make a meaningful impact.The company is also beginning to use AI sensibly to improve technical and project workflows, while keeping a practical, customer-focused approach.Package Salary of £45,000 Hybrid working, 3 days per week in the Redhill office 22 days annual leave, rising to 25 with service Bank holidays 5% performance-based bonus Company phone and laptop In-house and external training opportunities Regular team social events Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 28, 2026
Full time
If you are in infrastructure support and want more of your week spent building, migrating and improving systems rather than only reacting to tickets, this role is worth a look. This is a Project Engineer role with a growing specialist cloud and managed services provider that delivers hosted IT environments for accountancy firms. Project Engineer Redhill, Surrey £45,000 - £55,000 Hybrid working, 3 days per week in the office The business is established, growing and well known in its niche. It provides full hosted IT platforms for customers, including hosted desktops, Microsoft 365, servers, line-of-business applications, storage, backup, networking and VPN connectivity. They are now building a dedicated projects function, creating a good opportunity for someone from a strong 2nd / 3rd line, infrastructure or MSP background who wants to move further into project delivery.The role You will work on customer infrastructure projects across hosted desktop, Microsoft 365 and managed cloud environments.The work will include new customer onboarding, migrations onto the hosted platform, existing customer refresh projects, infrastructure upgrades and wider service improvements. There is also a significant data centre consolidation programme underway, so the role offers more variety than standard support or repetitive onboarding.You will be involved in: Building and preparing customer environments across Windows Server, Microsoft 365, Active Directory and hosted desktop platforms Supporting customer onboarding and migration projects Migrating users, data, applications, profiles and Microsoft 365 services Working with technologies such as Citrix, Microsoft RDS, VMware, Hyper-V, firewalls and VPNs Supporting infrastructure refreshes, operating system upgrades and service improvements Producing clear project notes, handover documents and technical records Improving repeatable checklists, templates and processes What you will needYou should have good practical experience with: Windows Server Active Directory and Group Policy Microsoft 365 administration Networking fundamentals Firewalls, VPNs or site-to-site connectivity Customer-facing technical support or infrastructure delivery Clear documentation and handover notes Useful additional experience would include Citrix or Microsoft RDS, VMware or Hyper-V, backup and disaster recovery, SQL Server, hosted infrastructure or MSP environments. You do not need to be an expert in every area. The role would suit either an existing Project Engineer or someone from a strong 2nd / 3rd line infrastructure background who enjoys building, migrating and improving systems.Why apply? You will be joining a growing specialist MSP at the point where its projects function is being built properly. You will work on varied customer environments, customer migrations, Microsoft 365 work, hosted desktop platforms, infrastructure refreshes and wider cloud projects. It is a smaller business, so you will have visibility, variety and the chance to make a meaningful impact.The company is also beginning to use AI sensibly to improve technical and project workflows, while keeping a practical, customer-focused approach.Package Salary of £45,000 Hybrid working, 3 days per week in the Redhill office 22 days annual leave, rising to 25 with service Bank holidays 5% performance-based bonus Company phone and laptop In-house and external training opportunities Regular team social events Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer (Windows/Linux) We are looking to speak with 2 nd Line Support Engineers with experience of supporting Linus and WIndows devices. This role is focused on EUC Support so you don t have to have experience with the Server side but you will be asked to troubleshoot and fix 2 nd Line issues with Windows and Linux endpoints. The ideal candidate will have practical experience building and supporting both Operating Systems and be available to be on site 5 days per week in London. Key Requirements & Skills Experience: Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role. Technical Proficiencies: M365 / O365 Windows OS Linux - Ubuntu AD/EntraID Group Policy Solid foundational or advanced knowledge of Linux OS administration. Device Build Scripting Config Management TCP/IP DNS Soft Skills: Exceptional customer service, problem-solving, and the ability to explain complex technical issues to non-technical users.
Jun 28, 2026
Contractor
IT Support Engineer (Windows/Linux) We are looking to speak with 2 nd Line Support Engineers with experience of supporting Linus and WIndows devices. This role is focused on EUC Support so you don t have to have experience with the Server side but you will be asked to troubleshoot and fix 2 nd Line issues with Windows and Linux endpoints. The ideal candidate will have practical experience building and supporting both Operating Systems and be available to be on site 5 days per week in London. Key Requirements & Skills Experience: Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role. Technical Proficiencies: M365 / O365 Windows OS Linux - Ubuntu AD/EntraID Group Policy Solid foundational or advanced knowledge of Linux OS administration. Device Build Scripting Config Management TCP/IP DNS Soft Skills: Exceptional customer service, problem-solving, and the ability to explain complex technical issues to non-technical users.
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Jun 27, 2026
Full time
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
