2nd Line Network Support Engineer Office based - Huddersfield Paying between £, depending on experience. We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies. In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements. Key Responsibilities Managing and resolving support tickets escalated from the 1st Line team Troubleshooting network issues across a range of technologies Logging and managing faults with third-party providers Ensuring all tickets are progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex issues to senior engineers where necessary Maintaining accurate records within internal systems Requirements Previous experience in a 1st or 2nd Line support role Strong communication and customer service skills Analytical mindset with strong problem-solving ability Ability to work independently and manage workload effectively Full UK driving licence Technical Experience Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model) Experience with LAN, WAN, and/or SD-WAN environments Network security and firewall concepts Desirable Exposure to Cisco Meraki (desirable) Broadband technologies (ADSL, FTTC, FTTP, leased lines) VoIP and hosted telephony systems Cloud platforms such as AWS, Azure, or GCP (desirable) Scripting knowledge (e.g., Python) advantageous Relevant certifications such as CCNA/CCNP (desirable) Working Hours Monday to Friday on a rotating shift basis: 08:00 - 16 00 - 17 00 - 18:00 Office based - Huddersfield Paying between £, depending on experience. Must be eligible to work in the UK
Jul 01, 2026
Full time
2nd Line Network Support Engineer Office based - Huddersfield Paying between £, depending on experience. We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies. In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements. Key Responsibilities Managing and resolving support tickets escalated from the 1st Line team Troubleshooting network issues across a range of technologies Logging and managing faults with third-party providers Ensuring all tickets are progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex issues to senior engineers where necessary Maintaining accurate records within internal systems Requirements Previous experience in a 1st or 2nd Line support role Strong communication and customer service skills Analytical mindset with strong problem-solving ability Ability to work independently and manage workload effectively Full UK driving licence Technical Experience Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model) Experience with LAN, WAN, and/or SD-WAN environments Network security and firewall concepts Desirable Exposure to Cisco Meraki (desirable) Broadband technologies (ADSL, FTTC, FTTP, leased lines) VoIP and hosted telephony systems Cloud platforms such as AWS, Azure, or GCP (desirable) Scripting knowledge (e.g., Python) advantageous Relevant certifications such as CCNA/CCNP (desirable) Working Hours Monday to Friday on a rotating shift basis: 08:00 - 16 00 - 17 00 - 18:00 Office based - Huddersfield Paying between £, depending on experience. Must be eligible to work in the UK
As Strategic Buyer, you will input into and work to the multi-Business Unit Target Purchasing Strategy . You'll be (or become) a Technical specialist for the relevant Commodity; managing and executing cross functional high complexity transfers of work. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Your Role: As Strategic Buyer, you will input into and work to the multi-Business Unit Target Purchasing Strategy . You'll be (or become) a Technical specialist for the relevant Commodity; managing and executing cross functional high complexity transfers of work. Key responsibilities: - Issuing Request for Proposals/Quotations (RFP/Q) to strategic suppliers within the Target Purchasing Strategy (TPS) using available engineering data for key events such as PDR, CDR, Test and initial shipsets - Identify and implement cost saving opportunities within the Supply Chain to meet programme budgets - Create and manage supplier Long Term Agreements (LTA) - Raise Purchase Orders (PO) against MRP demand for initial programme events such as CDR, Test, Shipset - Using MRP data to raise necessary PO's and work with a predetermined number of suppliers to ensure that materials ordered are delivered on time in full, and to the correct quality standards - Develop partnerships and relationships with suppliers - Manage purchasing projects such as industrialisation of new products that include but are not limited to composite, metallic and electrical components On offer; -33 days holiday (including bank holidays) -Industry leading pension scheme with salary sacrifice employer contributions up to 10%. -Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. -Access to salary sacrifice benefits scheme including cycle to work -4 x Life Assurance -Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. -Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme -Annual share save schemes. -Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Safran - Here, we craft excellence together. What you'll bring: - Ability to read and understand engineering drawings - Demonstrable experience in problem solving techniques - Knowledge of Purchasing activity within a manufacturing environment - Ability to communicate at all levels - Ability to establish good working relationships across departments and with supplier representatives at all levels Energetic and enthusiastic approach to work - Engineering Degree - Desirable - MCIPS - Desirable We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Jul 01, 2026
Full time
As Strategic Buyer, you will input into and work to the multi-Business Unit Target Purchasing Strategy . You'll be (or become) a Technical specialist for the relevant Commodity; managing and executing cross functional high complexity transfers of work. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Your Role: As Strategic Buyer, you will input into and work to the multi-Business Unit Target Purchasing Strategy . You'll be (or become) a Technical specialist for the relevant Commodity; managing and executing cross functional high complexity transfers of work. Key responsibilities: - Issuing Request for Proposals/Quotations (RFP/Q) to strategic suppliers within the Target Purchasing Strategy (TPS) using available engineering data for key events such as PDR, CDR, Test and initial shipsets - Identify and implement cost saving opportunities within the Supply Chain to meet programme budgets - Create and manage supplier Long Term Agreements (LTA) - Raise Purchase Orders (PO) against MRP demand for initial programme events such as CDR, Test, Shipset - Using MRP data to raise necessary PO's and work with a predetermined number of suppliers to ensure that materials ordered are delivered on time in full, and to the correct quality standards - Develop partnerships and relationships with suppliers - Manage purchasing projects such as industrialisation of new products that include but are not limited to composite, metallic and electrical components On offer; -33 days holiday (including bank holidays) -Industry leading pension scheme with salary sacrifice employer contributions up to 10%. -Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. -Access to salary sacrifice benefits scheme including cycle to work -4 x Life Assurance -Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. -Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme -Annual share save schemes. -Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Safran - Here, we craft excellence together. What you'll bring: - Ability to read and understand engineering drawings - Demonstrable experience in problem solving techniques - Knowledge of Purchasing activity within a manufacturing environment - Ability to communicate at all levels - Ability to establish good working relationships across departments and with supplier representatives at all levels Energetic and enthusiastic approach to work - Engineering Degree - Desirable - MCIPS - Desirable We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The purpose of this role is to provide engineering support to production and assembly activities by improving manufacturing processes and supporting new product introduction. You will work closely with design, operations and quality teams to ensure products are manufactured efficiently, to cost and to a high-quality standard. Key Responsibilities will include: -Provide engineering support to production and assembly lines -Design new systems, equipment and processes for the introduction of new products or the improvement of existing ones -Facilitate problem solving activities I-dentify and eliminate non-value adding activities -Maintain Bills of Materials within the ERP system -Review engineering drawings and process ECRs -Manage operations configuration tracking -Support production readiness reviews -Assist with ergonomic workshops -Raise and maintain necessary documentation to incorporate design changes -Support operations departments with operator training and development -Implement and maintain 5S and safety standards -Keep up to date with current and developing trends in the manufacturing industry -Undertake other reasonable duties in line with business needs and objectives What We'll Offer As a valued member of our team, these are just a few of the benefits you'll receive: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10% Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes Option for hybrid and flexible working arrangements Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: We believe in and promote diversity and inclusion as key values across our business We develop our colleagues skills and build opportunities so you can shape our future We create a trustworthy work place to support you, as you dare to act and innovate We encourage collaboration and mutual support for you and your colleagues Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. Candidate skills: -HNC or higher qualification in a relevant engineering discipline -Experience in a manufacturing engineering environment -Knowledge and application of lean manufacturing principles -Experience of manipulating and viewing 3D CAD data to extract information -Ability to interpret 2D drawings -Knowledge of Failure Mode and Effects Analysis (FMEA) -Knowledge of design for assembly / manufacture methodology -Computer literate with a good working knowledge of MS applications and MRP systems (preferably BaaN) -Excellent problem solving skills with a continuous improvement mindset -Strong team player with good communication skills and ability to liaise with stakeholders
Jul 01, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The purpose of this role is to provide engineering support to production and assembly activities by improving manufacturing processes and supporting new product introduction. You will work closely with design, operations and quality teams to ensure products are manufactured efficiently, to cost and to a high-quality standard. Key Responsibilities will include: -Provide engineering support to production and assembly lines -Design new systems, equipment and processes for the introduction of new products or the improvement of existing ones -Facilitate problem solving activities I-dentify and eliminate non-value adding activities -Maintain Bills of Materials within the ERP system -Review engineering drawings and process ECRs -Manage operations configuration tracking -Support production readiness reviews -Assist with ergonomic workshops -Raise and maintain necessary documentation to incorporate design changes -Support operations departments with operator training and development -Implement and maintain 5S and safety standards -Keep up to date with current and developing trends in the manufacturing industry -Undertake other reasonable duties in line with business needs and objectives What We'll Offer As a valued member of our team, these are just a few of the benefits you'll receive: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10% Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes Option for hybrid and flexible working arrangements Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: We believe in and promote diversity and inclusion as key values across our business We develop our colleagues skills and build opportunities so you can shape our future We create a trustworthy work place to support you, as you dare to act and innovate We encourage collaboration and mutual support for you and your colleagues Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. Candidate skills: -HNC or higher qualification in a relevant engineering discipline -Experience in a manufacturing engineering environment -Knowledge and application of lean manufacturing principles -Experience of manipulating and viewing 3D CAD data to extract information -Ability to interpret 2D drawings -Knowledge of Failure Mode and Effects Analysis (FMEA) -Knowledge of design for assembly / manufacture methodology -Computer literate with a good working knowledge of MS applications and MRP systems (preferably BaaN) -Excellent problem solving skills with a continuous improvement mindset -Strong team player with good communication skills and ability to liaise with stakeholders
Service Desk Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: Providing first line support for the internal employee's resources via voice and chat channels as part of the 24 7 Global Service Desk. Partnering with regional and international partners to deliver best in class client care. Requirements for the Role: The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communications and written skills are a necessity. In-house technical training will be provided backed up with real time support form peers and subject matter experts. Working in a fast-paced environment you will be required to effectively manages multiple live chats simultaneously with internal customers whilst achieving core metrics for operations and quality. Skills & Experience: Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organisational skills, with the ability to prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment Technology Call Center and or Customer Service experience. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience of ticketing systems Knowledge: Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Teams, ServiceNow, Copilot Location: This is a hybrid working role with a requirement to work from the clients Chester office 5 days a week whilst training commences (approx. 2-3 months) before going hybrid, 4 days in office. Working hours : Working hours are 09:00 to 18:00 Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
Jun 30, 2026
Contractor
Service Desk Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: Providing first line support for the internal employee's resources via voice and chat channels as part of the 24 7 Global Service Desk. Partnering with regional and international partners to deliver best in class client care. Requirements for the Role: The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communications and written skills are a necessity. In-house technical training will be provided backed up with real time support form peers and subject matter experts. Working in a fast-paced environment you will be required to effectively manages multiple live chats simultaneously with internal customers whilst achieving core metrics for operations and quality. Skills & Experience: Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organisational skills, with the ability to prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment Technology Call Center and or Customer Service experience. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience of ticketing systems Knowledge: Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Teams, ServiceNow, Copilot Location: This is a hybrid working role with a requirement to work from the clients Chester office 5 days a week whilst training commences (approx. 2-3 months) before going hybrid, 4 days in office. Working hours : Working hours are 09:00 to 18:00 Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
Network Cisco Specialist - 3rd Line Base: 90,000 base salary plus benefits, perks, healthcare options and 5% on call allowance Location: Hybrid / Client Base in London Type: Permanent We're looking for an experienced Network Cisco Specialist (3rd Line) to join a high-performing Network Operations team, providing expert support across enterprise Cisco networking and security environments. This role will see you taking ownership of complex incidents and changes, acting as a senior escalation point, supporting major projects, and serving as a technical SME across key Cisco technologies. Key Responsibilities Own complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate in an out-of-hours on-call rota. Essential Skills & Experience Strong experience with: Cisco ISE Cisco DNA Center Cisco Wireless Experience with NGFW technologies (Cisco Firepower, Palo Alto, FortiGate). CCNP-level networking knowledge. Strong understanding of: BGP, OSPF, EIGRP VLANs, STP, Trunking HSRP, VRRP, BFD Packet capture and troubleshooting expertise. Excellent communication and customer-facing skills. Desirable Cisco CCNP Enterprise certification. Cisco Umbrella and SD-WAN experience. HPE Aruba exposure. Automation experience with Ansible and/or Python. Azure and AWS knowledge. MSP experience. This is an excellent opportunity to join a technically strong team working with cutting-edge Cisco networking, security, and automation technologies while continuing to develop your expertise and career.
Jun 30, 2026
Full time
Network Cisco Specialist - 3rd Line Base: 90,000 base salary plus benefits, perks, healthcare options and 5% on call allowance Location: Hybrid / Client Base in London Type: Permanent We're looking for an experienced Network Cisco Specialist (3rd Line) to join a high-performing Network Operations team, providing expert support across enterprise Cisco networking and security environments. This role will see you taking ownership of complex incidents and changes, acting as a senior escalation point, supporting major projects, and serving as a technical SME across key Cisco technologies. Key Responsibilities Own complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate in an out-of-hours on-call rota. Essential Skills & Experience Strong experience with: Cisco ISE Cisco DNA Center Cisco Wireless Experience with NGFW technologies (Cisco Firepower, Palo Alto, FortiGate). CCNP-level networking knowledge. Strong understanding of: BGP, OSPF, EIGRP VLANs, STP, Trunking HSRP, VRRP, BFD Packet capture and troubleshooting expertise. Excellent communication and customer-facing skills. Desirable Cisco CCNP Enterprise certification. Cisco Umbrella and SD-WAN experience. HPE Aruba exposure. Automation experience with Ansible and/or Python. Azure and AWS knowledge. MSP experience. This is an excellent opportunity to join a technically strong team working with cutting-edge Cisco networking, security, and automation technologies while continuing to develop your expertise and career.
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
Jun 30, 2026
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Jun 30, 2026
Full time
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 30, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
IT Support Engineer - Gloucester Salary - DOE An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you'll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects. You'll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery. Key Skills & Experience Proven experience in an IT Support Engineer or similar IT support role. Strong knowledge of Windows 11 and Microsoft 365. Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy. Knowledge of Microsoft Intune or other endpoint management platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function.
Jun 30, 2026
Full time
IT Support Engineer - Gloucester Salary - DOE An exciting opportunity has arisen for an IT Support Engineer to join a rapidly growing advanced manufacturing business. This is a varied, hands-on role where you'll act as the primary IT support contact, providing 1st and 2nd line support while assisting with wider IT operations, infrastructure, systems administration and technology projects. You'll be responsible for supporting end users, managing Microsoft 365 environments, configuring hardware and software, maintaining IT systems, assisting with onboarding/offboarding, and contributing to security and continuous improvement initiatives. The role offers excellent autonomy, exposure to a broad range of technologies, and genuine opportunities to develop into infrastructure, cybersecurity and project delivery. Key Skills & Experience Proven experience in an IT Support Engineer or similar IT support role. Strong knowledge of Windows 11 and Microsoft 365. Experience with Active Directory, Microsoft Entra ID, Exchange Online and Group Policy. Knowledge of Microsoft Intune or other endpoint management platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This role would suit a proactive IT professional who enjoys working in a fast-paced environment, taking ownership of technical support, and contributing to the growth and improvement of the IT function.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 30, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
ROLE TITLE: Duty Technician LOCATION: Hursley - 4 days on 4 days off - 7am to 7pm / 7pm to 7am rotaing shifts CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: 41,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 30, 2026
Full time
ROLE TITLE: Duty Technician LOCATION: Hursley - 4 days on 4 days off - 7am to 7pm / 7pm to 7am rotaing shifts CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance. SALARY: 41,000 per annum We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) Perform software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 30, 2026
Full time
Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Support Engineer 2nd-3rd Line 6-month initial contact Hybrid Edinburgh (Apply online only) per day OUTSIDE IR35 I'm currently recruiting for an IT Support Engineer position with an innovative technology company based in Edinburgh. The business develops advanced technology solutions within the clean technology sector and is looking to strengthen its internal IT function with an experienced support professional. Skills/Experience: Strong 2nd-3rd line IT support experience Administration of Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive) Experience with Azure AD Support of Windows and Apple devices Knowledge of networking, VPNs, remote access, and infrastructure Experience with cybersecurity, endpoint management, patching, and vulnerability management Exposure to technologies such as Azure, VMware, Cisco, or Meraki Immediate start date. Please apply or call Craig for more information Cathcart Technology is acting as an Employment Business in relation to this vacancy.
Jun 30, 2026
Contractor
IT Support Engineer 2nd-3rd Line 6-month initial contact Hybrid Edinburgh (Apply online only) per day OUTSIDE IR35 I'm currently recruiting for an IT Support Engineer position with an innovative technology company based in Edinburgh. The business develops advanced technology solutions within the clean technology sector and is looking to strengthen its internal IT function with an experienced support professional. Skills/Experience: Strong 2nd-3rd line IT support experience Administration of Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive) Experience with Azure AD Support of Windows and Apple devices Knowledge of networking, VPNs, remote access, and infrastructure Experience with cybersecurity, endpoint management, patching, and vulnerability management Exposure to technologies such as Azure, VMware, Cisco, or Meraki Immediate start date. Please apply or call Craig for more information Cathcart Technology is acting as an Employment Business in relation to this vacancy.
Strategic Buyer Cwmbran On-Site Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran, Wales. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Safran - Here, we craft excellence together. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Your Role: As Strategic Buyer, you'll take ownership of the creation & updating of the multi-Business Unit Target Purchasing Strategy. You'll be (or become) a Technical specialist for the relevant Commodity; managing and executing cross functional high complexity transfers of work. Key responsibilities: - Issuing Request for Proposals/Quotations (RFP/Q) to strategic suppliers within the Target Purchasing Strategy (TPS) using available engineering data for key events such as PDR, CDR, Test and initial shipsets - Identify and implement cost saving opportunities within the Supply Chain to meet programme budgets - Create and manage supplier Long Term Agreements (LTA) - Raise Purchase Orders (PO) against MRP demand for initial programme events such as CDR, Test, Shipset - Using MRP data to raise necessary PO's and work with a predetermined number of suppliers to ensure that materials ordered are delivered on time in full, and to the correct quality standards - Develop partnerships and relationships with suppliers - Manage purchasing projects such as industrialisation of new products that include but are not limited to composite, metallic and electrical components What you'll bring: - Ability to read and understand engineering drawings - Demonstrable experience in problem solving techniques - Knowledge of Purchasing activity within a manufacturing environment - Ability to communicate at all levels - Ability to establish good working relationships across departments and with supplier representatives at all levels Energetic and enthusiastic approach to work - Engineering Degree - Desirable - MCIPS - Desirable We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Jun 30, 2026
Full time
Strategic Buyer Cwmbran On-Site Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran, Wales. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Safran - Here, we craft excellence together. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Your Role: As Strategic Buyer, you'll take ownership of the creation & updating of the multi-Business Unit Target Purchasing Strategy. You'll be (or become) a Technical specialist for the relevant Commodity; managing and executing cross functional high complexity transfers of work. Key responsibilities: - Issuing Request for Proposals/Quotations (RFP/Q) to strategic suppliers within the Target Purchasing Strategy (TPS) using available engineering data for key events such as PDR, CDR, Test and initial shipsets - Identify and implement cost saving opportunities within the Supply Chain to meet programme budgets - Create and manage supplier Long Term Agreements (LTA) - Raise Purchase Orders (PO) against MRP demand for initial programme events such as CDR, Test, Shipset - Using MRP data to raise necessary PO's and work with a predetermined number of suppliers to ensure that materials ordered are delivered on time in full, and to the correct quality standards - Develop partnerships and relationships with suppliers - Manage purchasing projects such as industrialisation of new products that include but are not limited to composite, metallic and electrical components What you'll bring: - Ability to read and understand engineering drawings - Demonstrable experience in problem solving techniques - Knowledge of Purchasing activity within a manufacturing environment - Ability to communicate at all levels - Ability to establish good working relationships across departments and with supplier representatives at all levels Energetic and enthusiastic approach to work - Engineering Degree - Desirable - MCIPS - Desirable We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Lead Stress Engineer Cwmbran - Safran Seats Hybrid - 3 days on site Skills: Static Simulation, Hand Calculations, Certification, Altair, Radioss, HyperCrash, HyperMesh, HyperView, OptiStruct, Nastran, SimSolid, MotionSolve, Linear, Non-Linear, Dynamic, Multi-Body, FEA, Finite Element, Structural, FEM, MBD, Part21 Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Stress team across all levels from Stress Engineers, through Senior Stress Engineers to Lead Engineers at our Cwmbran site in South Wales. Your Role By joining the Stress Engineering team at Safran Seats you will be joining at team with real, fast paced development, for both you and the products and projects you will be working on. Unlike some roles across Aerospace, at Safran Seats you will see your designs and projects become reality as the project lifecycle of First and Business Class aircraft seating is constantly developed and refreshed. This is because we work directly with the Airlines to bring cutting edge, state of the art aircraft interiors to life. You will be using your Engineering core skills daily, from hand calculations to building and running FEA models of design iterations to prove and certify these impressive products. As we have roles at multiple levels don't be put off if you don't tick every box, for Senior and Lead roles we would be looking for Dynamic simulation skills but if you just have experience in Static simulation we still have roles for you. What You'll Bring Essential Engineering qualifications which provide you with the knowledge to work from 1st Principals The ability to hand calculate and work through concepts FEA experience with linear/non-linear implicit FE analysis and/or multi-body dynamic analysis and/or non-linear explicit FE analysis Experience with Solvers and other software packages like; Altair Radioss, HyperCrash, HyperMesh, HyperView, OptiStruct, MSC Nastran, SimSolid, MotionSolve Analysing structures made with high performance steels, corrosion resistant steels, aluminium and/or composite materials of both monolithic and sandwich panel construction. Desirable Knowledge of working to industry standards and codes. Knowledge of Part 25 (EASA/FAA) and Boeing / Airbus specifications. Knowledge of ACs, ARPs and Aerospace Standards. Knowledge of Aerospace Material Standards and Material or component test standards and post-processing methods (e.g. ASTMs and B-Basis calculations) Project Management experience Ability to programme VBA, Python or similar language
Jun 30, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Lead Stress Engineer Cwmbran - Safran Seats Hybrid - 3 days on site Skills: Static Simulation, Hand Calculations, Certification, Altair, Radioss, HyperCrash, HyperMesh, HyperView, OptiStruct, Nastran, SimSolid, MotionSolve, Linear, Non-Linear, Dynamic, Multi-Body, FEA, Finite Element, Structural, FEM, MBD, Part21 Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 33 days holiday (including bank holidays) Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Stress team across all levels from Stress Engineers, through Senior Stress Engineers to Lead Engineers at our Cwmbran site in South Wales. Your Role By joining the Stress Engineering team at Safran Seats you will be joining at team with real, fast paced development, for both you and the products and projects you will be working on. Unlike some roles across Aerospace, at Safran Seats you will see your designs and projects become reality as the project lifecycle of First and Business Class aircraft seating is constantly developed and refreshed. This is because we work directly with the Airlines to bring cutting edge, state of the art aircraft interiors to life. You will be using your Engineering core skills daily, from hand calculations to building and running FEA models of design iterations to prove and certify these impressive products. As we have roles at multiple levels don't be put off if you don't tick every box, for Senior and Lead roles we would be looking for Dynamic simulation skills but if you just have experience in Static simulation we still have roles for you. What You'll Bring Essential Engineering qualifications which provide you with the knowledge to work from 1st Principals The ability to hand calculate and work through concepts FEA experience with linear/non-linear implicit FE analysis and/or multi-body dynamic analysis and/or non-linear explicit FE analysis Experience with Solvers and other software packages like; Altair Radioss, HyperCrash, HyperMesh, HyperView, OptiStruct, MSC Nastran, SimSolid, MotionSolve Analysing structures made with high performance steels, corrosion resistant steels, aluminium and/or composite materials of both monolithic and sandwich panel construction. Desirable Knowledge of working to industry standards and codes. Knowledge of Part 25 (EASA/FAA) and Boeing / Airbus specifications. Knowledge of ACs, ARPs and Aerospace Standards. Knowledge of Aerospace Material Standards and Material or component test standards and post-processing methods (e.g. ASTMs and B-Basis calculations) Project Management experience Ability to programme VBA, Python or similar language
Infrastructure Support Engineer (Projects) Colchester 30,000 - 40,000 Depending on Experience Are you an experienced IT Support Engineer looking to take the next step in your career? This is an exciting opportunity to join a growing technology consultancy where you'll move beyond traditional support and gain hands-on experience delivering infrastructure projects, cloud deployments and client solutions. As a smaller, ambitious business, you'll be given far greater exposure than you might find in a larger organisation. Working closely with experienced consultants and senior engineers, you'll play an active role across a variety of client projects while continuing to develop your technical skills. This role would suit somebody with a solid 2nd Line Support background who is keen to progress into infrastructure, projects and technical consultancy. Responsibilities include: Supporting the delivery of infrastructure and networking projects. Assisting with the installation and configuration of switches, routers, firewalls and wireless networks. Supporting cloud migrations and client onboarding projects. Assisting with data migration and implementation projects. Providing 2nd Line technical support to business clients. Troubleshooting Microsoft 365, Windows and network-related issues. Working alongside senior engineers on client deployments. Building strong relationships with customers and providing excellent technical support. Learning new technologies and developing your infrastructure knowledge. About You We're looking for somebody who enjoys solving technical problems and is keen to continue learning. You'll ideally have : Experience within a 2nd Line IT Support position. Good all-round knowledge of IT infrastructure. Exposure to Microsoft 365 and Windows environments. Basic networking knowledge (switches, routers, TCP/IP, DNS and DHCP). Excellent troubleshooting skills. Strong communication and customer service skills. A genuine desire to develop your career. Full UK Driving Licence. Exposure to Azure, networking, firewalls, virtualisation, CCTV, Ubiquiti or cloud technologies would be advantageous but is not essential. Salary 30,000 - 40,000 depending on experience. Ongoing training and mentoring from experienced consultants. Exposure to a wide variety of technologies, infrastructure and client environments. Genuine opportunity to develop into a Project Engineer or Technical Consultant. The chance to be part of a growing business where your contribution will make a real difference from day one. Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV without your permission.
Jun 30, 2026
Full time
Infrastructure Support Engineer (Projects) Colchester 30,000 - 40,000 Depending on Experience Are you an experienced IT Support Engineer looking to take the next step in your career? This is an exciting opportunity to join a growing technology consultancy where you'll move beyond traditional support and gain hands-on experience delivering infrastructure projects, cloud deployments and client solutions. As a smaller, ambitious business, you'll be given far greater exposure than you might find in a larger organisation. Working closely with experienced consultants and senior engineers, you'll play an active role across a variety of client projects while continuing to develop your technical skills. This role would suit somebody with a solid 2nd Line Support background who is keen to progress into infrastructure, projects and technical consultancy. Responsibilities include: Supporting the delivery of infrastructure and networking projects. Assisting with the installation and configuration of switches, routers, firewalls and wireless networks. Supporting cloud migrations and client onboarding projects. Assisting with data migration and implementation projects. Providing 2nd Line technical support to business clients. Troubleshooting Microsoft 365, Windows and network-related issues. Working alongside senior engineers on client deployments. Building strong relationships with customers and providing excellent technical support. Learning new technologies and developing your infrastructure knowledge. About You We're looking for somebody who enjoys solving technical problems and is keen to continue learning. You'll ideally have : Experience within a 2nd Line IT Support position. Good all-round knowledge of IT infrastructure. Exposure to Microsoft 365 and Windows environments. Basic networking knowledge (switches, routers, TCP/IP, DNS and DHCP). Excellent troubleshooting skills. Strong communication and customer service skills. A genuine desire to develop your career. Full UK Driving Licence. Exposure to Azure, networking, firewalls, virtualisation, CCTV, Ubiquiti or cloud technologies would be advantageous but is not essential. Salary 30,000 - 40,000 depending on experience. Ongoing training and mentoring from experienced consultants. Exposure to a wide variety of technologies, infrastructure and client environments. Genuine opportunity to develop into a Project Engineer or Technical Consultant. The chance to be part of a growing business where your contribution will make a real difference from day one. Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV without your permission.
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
Jun 30, 2026
Contractor
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
Hays are now looking for an SC Cleared Application Support Engineer for one of our local clients. Up to £700 p/d Inside IR35 Location is Bristol Candidates must hold current SC Clearance We're looking for an experienced Application Support Engineer to provide technical support and enhancement services across a range of business-critical enterprise applications. You'll play a key role in maintaining system performance, resolving complex issues, and delivering configuration and development improvements across technologies including SharePoint, Microsoft Dynamics 365 CE, and Active Directory. What You'll Be Doing Providing 2nd/3rd line support for business-critical applications and services Investigating, managing, and resolving incidents and problems in line with SLAs Delivering system configuration changes and scripting enhancements to improve performance and stability Supporting and maintaining Microsoft Dynamics 365 CE, SharePoint, and Active Directory environments Developing and maintaining PowerShell and/or Python scripts where required Working within established Change Management, Service Management, and Project Management frameworks Collaborating with technical teams, business stakeholders, and project teams to deliver effective solutions Contributing to continuous improvement initiatives across the application estate What We're Looking For Strong experience supporting Microsoft Dynamics 365 Customer Engagement (CE) Proven knowledge of Microsoft Active Directory administration and support Hands-on experience supporting on-premise SharePoint environments Experience with PowerShell and/or Python scripting Good understanding of Change Management and Service Management processes Ability to troubleshoot and resolve complex technical issues Experience working in secure or highly regulated environments is desirable Active SC Clearance is highly desirable; SC-cleared candidates will be prioritised Ability to work onsite 5 days per week in Bristol Backgrounds purely in support, purely in development, or a blend of both will all be considered If you are currently SC Cleared and interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or please send a copy to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 30, 2026
Contractor
Hays are now looking for an SC Cleared Application Support Engineer for one of our local clients. Up to £700 p/d Inside IR35 Location is Bristol Candidates must hold current SC Clearance We're looking for an experienced Application Support Engineer to provide technical support and enhancement services across a range of business-critical enterprise applications. You'll play a key role in maintaining system performance, resolving complex issues, and delivering configuration and development improvements across technologies including SharePoint, Microsoft Dynamics 365 CE, and Active Directory. What You'll Be Doing Providing 2nd/3rd line support for business-critical applications and services Investigating, managing, and resolving incidents and problems in line with SLAs Delivering system configuration changes and scripting enhancements to improve performance and stability Supporting and maintaining Microsoft Dynamics 365 CE, SharePoint, and Active Directory environments Developing and maintaining PowerShell and/or Python scripts where required Working within established Change Management, Service Management, and Project Management frameworks Collaborating with technical teams, business stakeholders, and project teams to deliver effective solutions Contributing to continuous improvement initiatives across the application estate What We're Looking For Strong experience supporting Microsoft Dynamics 365 Customer Engagement (CE) Proven knowledge of Microsoft Active Directory administration and support Hands-on experience supporting on-premise SharePoint environments Experience with PowerShell and/or Python scripting Good understanding of Change Management and Service Management processes Ability to troubleshoot and resolve complex technical issues Experience working in secure or highly regulated environments is desirable Active SC Clearance is highly desirable; SC-cleared candidates will be prioritised Ability to work onsite 5 days per week in Bristol Backgrounds purely in support, purely in development, or a blend of both will all be considered If you are currently SC Cleared and interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or please send a copy to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or Windows 11 operating systems. Experience with Windows 10 rollout projects is acceptable; experience with Windows 11 is a plus. Proficiency in installing, configuring, and supporting Windows operating systems on laptops. Excellent troubleshooting skills for desktop operating system issues. Strong interpersonal skills for effective communication with users. Proven experience in hardware support/break-fix Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jun 30, 2026
Contractor
Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35 Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues. Key Responsibilities: Provide 1st and 2nd line desktop support to end-users. Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops. O365 support and user admin Troubleshoot and resolve desktop operating system issues on laptops. Swap out machines and address any ongoing technical issues for users. Contribute to the rollout of Windows operating systems Hardware support, Printers, laptops etc. Requirements: Proven experience in desktop support, particularly 2nd line support. Strong knowledge of Windows 10 or Windows 11 operating systems. Experience with Windows 10 rollout projects is acceptable; experience with Windows 11 is a plus. Proficiency in installing, configuring, and supporting Windows operating systems on laptops. Excellent troubleshooting skills for desktop operating system issues. Strong interpersonal skills for effective communication with users. Proven experience in hardware support/break-fix Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 30, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
