Austin Clark Recruitment Limited
Wokingham, Berkshire
A lovely company based in Finchampstead are looking for a Customer Support Manager to join their team. This role can be working 3 days in the office and 2 days at home after your 6 months training/probation if you require. The main role is to : To manage customer accounts in line with contractual commitments and KPI's Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained. To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. to include status reporting, quote processing , query resolution and supplier management To manage the service delivery of internal support departments to ensure service delivery to the customer. Development and presentation of customer Performance reports Supporting the Sales and Business development team during the implementation of new customer programs Continue the review of company processes and procedures and customer interactions to ensure that both internal efficiencies and customer satisfaction are maximised Responsibilities of the Customer Support Specialist are:- Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications. Act as the main interface between the customer and company at an operational level. Handle the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner. Work alongside the Account Program Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded Identify areas of poor performance or opportunities for improvement and developing solutions, which when implemented, will resolve these problems Represent the company during Customer Performance Reviews and Key Supplier visits. Control and manage the Customer Mailbox - responding to all customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet customer's evolving needs. Manage the processing of Customer ROs, Quotes and Queries in line with Customer Defined KPIs. Monitor the Repair Order status throughout the Repair Loop, maintaining systems with latest status data, delay explanations and other relevant supplier information. Skills and experience: We are looking for candidates with excellent Customer service skills and experience. Management experience but the role has no direct reports Ability to respond to change quickly and effectively. Customer focused with a commitment to customer satisfaction and ability to build strong working customer relationships Good communicator and strong interpersonal skills. Strong initiative and ability to provide creative solutions to problems. Able to address immediate customer and team needs in the context of overall company strategy An excellent team player which ensures KPIs are met or exceeded. Strong time management and organisational skills and ability to co-ordinate workload under pressure Good practical problem solving skills and the ability to make decisions when required or appropriate. An excellent salary is offered of £29,262 to £35,500 with great benefits. The hours of work are 37 per week Mon-Thursday 9am to 5:30pm (1 hour lunch) & Friday 9am to 5pm (1 hour lunch)
Jun 29, 2026
Full time
A lovely company based in Finchampstead are looking for a Customer Support Manager to join their team. This role can be working 3 days in the office and 2 days at home after your 6 months training/probation if you require. The main role is to : To manage customer accounts in line with contractual commitments and KPI's Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained. To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. to include status reporting, quote processing , query resolution and supplier management To manage the service delivery of internal support departments to ensure service delivery to the customer. Development and presentation of customer Performance reports Supporting the Sales and Business development team during the implementation of new customer programs Continue the review of company processes and procedures and customer interactions to ensure that both internal efficiencies and customer satisfaction are maximised Responsibilities of the Customer Support Specialist are:- Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications. Act as the main interface between the customer and company at an operational level. Handle the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner. Work alongside the Account Program Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded Identify areas of poor performance or opportunities for improvement and developing solutions, which when implemented, will resolve these problems Represent the company during Customer Performance Reviews and Key Supplier visits. Control and manage the Customer Mailbox - responding to all customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet customer's evolving needs. Manage the processing of Customer ROs, Quotes and Queries in line with Customer Defined KPIs. Monitor the Repair Order status throughout the Repair Loop, maintaining systems with latest status data, delay explanations and other relevant supplier information. Skills and experience: We are looking for candidates with excellent Customer service skills and experience. Management experience but the role has no direct reports Ability to respond to change quickly and effectively. Customer focused with a commitment to customer satisfaction and ability to build strong working customer relationships Good communicator and strong interpersonal skills. Strong initiative and ability to provide creative solutions to problems. Able to address immediate customer and team needs in the context of overall company strategy An excellent team player which ensures KPIs are met or exceeded. Strong time management and organisational skills and ability to co-ordinate workload under pressure Good practical problem solving skills and the ability to make decisions when required or appropriate. An excellent salary is offered of £29,262 to £35,500 with great benefits. The hours of work are 37 per week Mon-Thursday 9am to 5:30pm (1 hour lunch) & Friday 9am to 5pm (1 hour lunch)
Location: Southampton, Hampshire Salary: 40,000- 65,000 basic + Car Allowance + Uncapped Commission + Bonus + Future Equity Opportunity About ITS With over 50 years of experience and 19 offices across the UK, ITS is a well-established and successful recruitment business with a strong reputation for delivering high-quality staffing solutions across the construction sector. As part of our continued growth strategy, we are now looking to expand into the Industrial recruitment market and are seeking an ambitious and entrepreneurial individual to lead this exciting new venture from Southampton. This is a unique opportunity to join an established business with the backing, infrastructure and financial support of a national group, whilst having the autonomy and freedom to build something of your own. The Opportunity We are looking to appoint a Business Manager / Billing Manager to establish and develop our Industrial division across Southampton and the wider South Coast region. Unlike many management opportunities, this is not about inheriting an existing desk or managing a mature team. This is a genuine opportunity to build a business from the ground up. You will play a leading role in: Developing a presence within the Industrial recruitment sector. Building new client relationships and securing strategic partnerships. Establishing and growing a profitable temporary and permanent recruitment desk. Creating and implementing the long-term growth strategy for the division. Recruiting, developing and leading your own team as the business grows. Building a business that has the potential to expand regionally and ultimately nationally. This is an opportunity for someone who wants more than simply another management role. It is an opportunity to build, shape and lead a new division with the support of an established and financially secure business behind you. Key Responsibilities Develop and execute the growth strategy for the Industrial division. Generate new business opportunities and establish long-term client relationships. Build and manage your own client portfolio and recruitment desk. Drive revenue growth and profitability. Recruit, train and develop consultants as the team expands. Create operational processes and best practices for the division. Work closely with Group Directors to deliver strategic objectives. Represent ITS professionally and build a strong market presence across the region. About You We are looking for someone who has: Previous experience within Industrial recruitment or a closely related sector. A proven track record of business development and revenue generation. Experience as a Billing Manager, Business Manager, Managing Consultant, Team Leader or Senior Consultant looking for their next step. Strong commercial awareness and an entrepreneurial mindset. The drive and resilience required to build a business from the ground up. A desire to develop and lead a team. Ambition to create something with long-term value and genuine career progression. This opportunity will particularly suit someone who: Feels restricted by a lack of autonomy within their current business. Has aspirations to build and lead their own division. Wants the support and security of an established company without the bureaucracy often associated with larger organisations. Is motivated by long-term growth, leadership and ownership opportunities. Training, Support & Long-Term Opportunity Although this is a start-up opportunity, you will not be doing it alone. You will benefit from: Full backing from an established national business. Access to existing infrastructure, systems and support functions. Hands-on mentorship from Group Directors and senior leadership. Investment in marketing, business development and future team growth. The autonomy to shape and build the division in your own way. Package & Benefits Competitive basic salary. Car allowance. Uncapped personal and team commission structure. Quarterly and annual performance bonuses. Incentive reward trips. Clear pathway into senior leadership. Opportunity for future shareholding and equity participation. Genuine opportunity to build and lead a business with regional and national growth potential. Why Join ITS? This is a rare opportunity to combine the excitement and autonomy of a start-up with the support, infrastructure and financial backing of an established recruitment business. If you've ever wanted to build something of your own but didn't want the risk of going it alone, this could be the opportunity you've been waiting for. How to Apply Please send your CV to John Bennett or contact us for a confidential discussion. All applications and enquiries will be treated in the strictest confidence.
Jun 29, 2026
Full time
Location: Southampton, Hampshire Salary: 40,000- 65,000 basic + Car Allowance + Uncapped Commission + Bonus + Future Equity Opportunity About ITS With over 50 years of experience and 19 offices across the UK, ITS is a well-established and successful recruitment business with a strong reputation for delivering high-quality staffing solutions across the construction sector. As part of our continued growth strategy, we are now looking to expand into the Industrial recruitment market and are seeking an ambitious and entrepreneurial individual to lead this exciting new venture from Southampton. This is a unique opportunity to join an established business with the backing, infrastructure and financial support of a national group, whilst having the autonomy and freedom to build something of your own. The Opportunity We are looking to appoint a Business Manager / Billing Manager to establish and develop our Industrial division across Southampton and the wider South Coast region. Unlike many management opportunities, this is not about inheriting an existing desk or managing a mature team. This is a genuine opportunity to build a business from the ground up. You will play a leading role in: Developing a presence within the Industrial recruitment sector. Building new client relationships and securing strategic partnerships. Establishing and growing a profitable temporary and permanent recruitment desk. Creating and implementing the long-term growth strategy for the division. Recruiting, developing and leading your own team as the business grows. Building a business that has the potential to expand regionally and ultimately nationally. This is an opportunity for someone who wants more than simply another management role. It is an opportunity to build, shape and lead a new division with the support of an established and financially secure business behind you. Key Responsibilities Develop and execute the growth strategy for the Industrial division. Generate new business opportunities and establish long-term client relationships. Build and manage your own client portfolio and recruitment desk. Drive revenue growth and profitability. Recruit, train and develop consultants as the team expands. Create operational processes and best practices for the division. Work closely with Group Directors to deliver strategic objectives. Represent ITS professionally and build a strong market presence across the region. About You We are looking for someone who has: Previous experience within Industrial recruitment or a closely related sector. A proven track record of business development and revenue generation. Experience as a Billing Manager, Business Manager, Managing Consultant, Team Leader or Senior Consultant looking for their next step. Strong commercial awareness and an entrepreneurial mindset. The drive and resilience required to build a business from the ground up. A desire to develop and lead a team. Ambition to create something with long-term value and genuine career progression. This opportunity will particularly suit someone who: Feels restricted by a lack of autonomy within their current business. Has aspirations to build and lead their own division. Wants the support and security of an established company without the bureaucracy often associated with larger organisations. Is motivated by long-term growth, leadership and ownership opportunities. Training, Support & Long-Term Opportunity Although this is a start-up opportunity, you will not be doing it alone. You will benefit from: Full backing from an established national business. Access to existing infrastructure, systems and support functions. Hands-on mentorship from Group Directors and senior leadership. Investment in marketing, business development and future team growth. The autonomy to shape and build the division in your own way. Package & Benefits Competitive basic salary. Car allowance. Uncapped personal and team commission structure. Quarterly and annual performance bonuses. Incentive reward trips. Clear pathway into senior leadership. Opportunity for future shareholding and equity participation. Genuine opportunity to build and lead a business with regional and national growth potential. Why Join ITS? This is a rare opportunity to combine the excitement and autonomy of a start-up with the support, infrastructure and financial backing of an established recruitment business. If you've ever wanted to build something of your own but didn't want the risk of going it alone, this could be the opportunity you've been waiting for. How to Apply Please send your CV to John Bennett or contact us for a confidential discussion. All applications and enquiries will be treated in the strictest confidence.
TikTok Shop Executive Protein Works is a high-growth DTC nutrition brand with a clear mission: help people live healthier, happier lives through the power of nutrition. As TikTok Shop Executive at Protein Works, youll be based at our new Campus in Speke, Liverpool, supporting the TikTok Shop Channel Manager in driving growth across one of our fastest-moving commercial channels click apply for full job details
Jun 29, 2026
Full time
TikTok Shop Executive Protein Works is a high-growth DTC nutrition brand with a clear mission: help people live healthier, happier lives through the power of nutrition. As TikTok Shop Executive at Protein Works, youll be based at our new Campus in Speke, Liverpool, supporting the TikTok Shop Channel Manager in driving growth across one of our fastest-moving commercial channels click apply for full job details
Netsuite Systems Manager to play a key role in delivering a major digital transformation programme and shaping the future of finance technology. This is a high-impact, cross-functional role with ownership of core finance systems following a recent ERP transformation. You'll work closely with senior stakeholders across the business to ensure systems are stable, optimised, and aligned to evolving requirements. The Netsuite Systems Manager will be working in a highly successful Financial Services organisation, with the opportunity to enjoy annual bonuses of 40%+, and to join the lucrative employee share scheme. Note: You will be expected to attend the central London office 4 days per week (one day from home). The office is state-of-the-art. A daily rate contractor may be considered, but preference is for perm. Responsibilities of the Netsuite Systems Manager Own day-to-day operation of finance systems (NetSuite, FIS Integrity, Concur) Ensure system performance, availability, and data integrity Drive continuous improvement, automation, and enhanced reporting Manage integrations and financial data flows across platforms Partner with Finance, IT, and business teams to deliver change Oversee vendors and service delivery against SLAs Lead UAT, change management, and release processes Support users through training, documentation, and ongoing improvement Required Experience Deep specialisation in Netsuite ERP/system implementation and management Strong understanding of finance processes (GL, AP, AR, FX, reporting, treasury) Proven ability to drive system optimisation and change initiatives Strong stakeholder engagement and communication skills Proactive, solutions-focused mindset Experience with Power BI (or similar) and data tools; SQL a bonus Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Jun 29, 2026
Full time
Netsuite Systems Manager to play a key role in delivering a major digital transformation programme and shaping the future of finance technology. This is a high-impact, cross-functional role with ownership of core finance systems following a recent ERP transformation. You'll work closely with senior stakeholders across the business to ensure systems are stable, optimised, and aligned to evolving requirements. The Netsuite Systems Manager will be working in a highly successful Financial Services organisation, with the opportunity to enjoy annual bonuses of 40%+, and to join the lucrative employee share scheme. Note: You will be expected to attend the central London office 4 days per week (one day from home). The office is state-of-the-art. A daily rate contractor may be considered, but preference is for perm. Responsibilities of the Netsuite Systems Manager Own day-to-day operation of finance systems (NetSuite, FIS Integrity, Concur) Ensure system performance, availability, and data integrity Drive continuous improvement, automation, and enhanced reporting Manage integrations and financial data flows across platforms Partner with Finance, IT, and business teams to deliver change Oversee vendors and service delivery against SLAs Lead UAT, change management, and release processes Support users through training, documentation, and ongoing improvement Required Experience Deep specialisation in Netsuite ERP/system implementation and management Strong understanding of finance processes (GL, AP, AR, FX, reporting, treasury) Proven ability to drive system optimisation and change initiatives Strong stakeholder engagement and communication skills Proactive, solutions-focused mindset Experience with Power BI (or similar) and data tools; SQL a bonus Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Duck Farm Manager Lincolnshire 35,000+ DOE Company Van Excellent Benefits A rare opportunity has arisen for an experienced Farm Manager to join a specialist duck breeding and research business at its site in Lincolnshire. Employing around 60 people across three farms, the business has built an outstanding reputation within its sector through its commitment to animal welfare, innovation and long-term investment in its people. Staff retention is exceptional, with some employees having spent decades with the business, and many continuing to support the operation even after retirement. The successful candidate will take over from a long-serving Farm Manager who is retiring later this year, creating an excellent opportunity to join a stable, supportive business with genuine long-term career prospects. The Role Reporting to the Operations Manager, you will be responsible for the day-to-day management of the site, leading a team of five direct reports and overseeing all farm operations relating to the hatching, rearing and performance testing of ducks. The farm plays a key role within the wider breeding programme, with responsibilities including: Managing farm staff and day-to-day operations. Overseeing bird welfare, biosecurity and health & safety compliance. Coordinating egg collection, hatching and rearing activities. Managing bird performance testing and accurate data collection. Planning labour and resources to support breeding programme objectives. Working closely with research, genetics and veterinary teams. Driving standards, efficiency and continuous improvement across the site. About You We're looking for someone who can combine strong livestock management experience with energy, initiative and leadership. You may come from a poultry, livestock or wider agricultural background, but you'll need to be: A proactive and hands-on manager. A strong communicator with the ability to motivate and lead a team. Charismatic and approachable, with the ability to build relationships across the business. Comfortable thinking outside the box and identifying opportunities for improvement. Highly organised with excellent attention to detail. Passionate about animal welfare, biosecurity and high production standards. Experience within poultry production would be advantageous, but candidates from other livestock sectors will also be considered. What's on Offer? Competitive salary. Company van provided. 25 days annual leave plus Bank Holidays. Additional company holiday each year. Christmas Eve typically given as an additional day off. Generous pension scheme with 5% employee and 10% employer contributions. Monday-Friday working pattern (typically 7am-4pm). Why Join? This is a business that genuinely invests in its people. Career progression is proven, with senior leaders having progressed through the organisation over many years. Employees are given opportunities to broaden their experience, develop new skills and take on additional responsibility as the business evolves. If you're looking for a management role where quality matters more than quantity, where you'll be supported by an experienced leadership team, and where you can make a genuine impact on the future of a specialist agricultural enterprise, we'd love to hear from you. Apply below, or get in touch with me on (url removed) or (phone number removed).
Jun 29, 2026
Full time
Duck Farm Manager Lincolnshire 35,000+ DOE Company Van Excellent Benefits A rare opportunity has arisen for an experienced Farm Manager to join a specialist duck breeding and research business at its site in Lincolnshire. Employing around 60 people across three farms, the business has built an outstanding reputation within its sector through its commitment to animal welfare, innovation and long-term investment in its people. Staff retention is exceptional, with some employees having spent decades with the business, and many continuing to support the operation even after retirement. The successful candidate will take over from a long-serving Farm Manager who is retiring later this year, creating an excellent opportunity to join a stable, supportive business with genuine long-term career prospects. The Role Reporting to the Operations Manager, you will be responsible for the day-to-day management of the site, leading a team of five direct reports and overseeing all farm operations relating to the hatching, rearing and performance testing of ducks. The farm plays a key role within the wider breeding programme, with responsibilities including: Managing farm staff and day-to-day operations. Overseeing bird welfare, biosecurity and health & safety compliance. Coordinating egg collection, hatching and rearing activities. Managing bird performance testing and accurate data collection. Planning labour and resources to support breeding programme objectives. Working closely with research, genetics and veterinary teams. Driving standards, efficiency and continuous improvement across the site. About You We're looking for someone who can combine strong livestock management experience with energy, initiative and leadership. You may come from a poultry, livestock or wider agricultural background, but you'll need to be: A proactive and hands-on manager. A strong communicator with the ability to motivate and lead a team. Charismatic and approachable, with the ability to build relationships across the business. Comfortable thinking outside the box and identifying opportunities for improvement. Highly organised with excellent attention to detail. Passionate about animal welfare, biosecurity and high production standards. Experience within poultry production would be advantageous, but candidates from other livestock sectors will also be considered. What's on Offer? Competitive salary. Company van provided. 25 days annual leave plus Bank Holidays. Additional company holiday each year. Christmas Eve typically given as an additional day off. Generous pension scheme with 5% employee and 10% employer contributions. Monday-Friday working pattern (typically 7am-4pm). Why Join? This is a business that genuinely invests in its people. Career progression is proven, with senior leaders having progressed through the organisation over many years. Employees are given opportunities to broaden their experience, develop new skills and take on additional responsibility as the business evolves. If you're looking for a management role where quality matters more than quantity, where you'll be supported by an experienced leadership team, and where you can make a genuine impact on the future of a specialist agricultural enterprise, we'd love to hear from you. Apply below, or get in touch with me on (url removed) or (phone number removed).
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 29, 2026
Full time
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Service Desk Analyst - Up to £36K PA - Poole - Hybrid (4 DPW On-Site) Location: Poole - Hybrid (4DPW On-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who combines strong technical capability with a genuine passion for customer service. You'll take ownership of issues, enjoy solving problems and have a proactive approach to service delivery, stakeholder engagement and continual service improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager, Product Managers and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support, service reporting and operational improvement responsibilities. You'll be involved in customer onboarding activities, service monitoring, problem management, reporting and supporting the delivery of high-quality services across a portfolio of bespoke software solutions. The successful candidate will help ensure service performance remains aligned to customer expectations and SLAs while identifying opportunities to enhance processes, improve operational efficiency and deliver an exceptional customer experience. Key Duties: Manage and progress incidents, problems and service requests through to resolution Take ownership of problem records, ensuring long-standing issues are driven through to completion Support customer onboarding activities and project implementations Assist with change management and release management processes Manage and maintain service monitoring solutions Carry out capacity planning and trend analysis activities Produce, review and present customer-facing service reports Support the prioritisation of live defects and operational issues Validate and communicate software release notes to customers Work proactively with technical teams to ensure service availability and performance Conduct quality reviews of operational service activities Work closely with Product Managers to represent customer concerns and business impact Support delivery of non-functional customer requirements within an operational setting Manage and drive customer actions through to successful completion Contribute to continual service improvement initiatives Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role Experience working within an ITIL-based environment Experience operating against customer SLAs Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong Microsoft Office skills, including Excel, Outlook and Word Ability to explain technical concepts to non-technical users Strong organisational skills and attention to detail Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience Experience within a software development or SaaS environment Jira and/or Zendesk experience Experience with incident, problem and change management processes Experience using monitoring tools BI or reporting tool experience Experience supporting service reporting, capacity planning or trend analysis Supplier or vendor management experience Experience supporting software releases Knowledge of JavaScript or another Scripting language To apply for Service Desk Analyst Permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 29, 2026
Full time
Service Desk Analyst - Up to £36K PA - Poole - Hybrid (4 DPW On-Site) Location: Poole - Hybrid (4DPW On-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who combines strong technical capability with a genuine passion for customer service. You'll take ownership of issues, enjoy solving problems and have a proactive approach to service delivery, stakeholder engagement and continual service improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager, Product Managers and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support, service reporting and operational improvement responsibilities. You'll be involved in customer onboarding activities, service monitoring, problem management, reporting and supporting the delivery of high-quality services across a portfolio of bespoke software solutions. The successful candidate will help ensure service performance remains aligned to customer expectations and SLAs while identifying opportunities to enhance processes, improve operational efficiency and deliver an exceptional customer experience. Key Duties: Manage and progress incidents, problems and service requests through to resolution Take ownership of problem records, ensuring long-standing issues are driven through to completion Support customer onboarding activities and project implementations Assist with change management and release management processes Manage and maintain service monitoring solutions Carry out capacity planning and trend analysis activities Produce, review and present customer-facing service reports Support the prioritisation of live defects and operational issues Validate and communicate software release notes to customers Work proactively with technical teams to ensure service availability and performance Conduct quality reviews of operational service activities Work closely with Product Managers to represent customer concerns and business impact Support delivery of non-functional customer requirements within an operational setting Manage and drive customer actions through to successful completion Contribute to continual service improvement initiatives Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role Experience working within an ITIL-based environment Experience operating against customer SLAs Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong Microsoft Office skills, including Excel, Outlook and Word Ability to explain technical concepts to non-technical users Strong organisational skills and attention to detail Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience Experience within a software development or SaaS environment Jira and/or Zendesk experience Experience with incident, problem and change management processes Experience using monitoring tools BI or reporting tool experience Experience supporting service reporting, capacity planning or trend analysis Supplier or vendor management experience Experience supporting software releases Knowledge of JavaScript or another Scripting language To apply for Service Desk Analyst Permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Dispensing Optician Ready to deliver the best patient care from the heart of our store? If your answer is yes, as a qualified Dispensing Optician, you could be a role model playing a key part in creating a warm, friendly atmosphere, and an outstanding store environment for our customers and leading our industry-leading team. Our Purley store host 2 test rooms and runs 2 clinics a day with an experienced team of 7 colleagues. What's on Offer? Salary: up to £40,000 depending on experience Performance related bonus scheme Holiday allowance of 33 days Including bank holidays Your Birthday off Sick Pay Enhanced Family Leave Outstanding clinical and professional development opportunities Pension contribution WeCare- Employee support service to help you and your immediate family when need it most including Best Doctors second medical opinion service and 24/7 virtual GP Complimentary subscription to the Headspace app - your personal guide to mindfulness, sleep, focus, movement and more We're proud to have been ranked 12th in the world by Great Place to Work in 2025 - because being a favourite is fun, but being globally recognised is even better. Join a team where people come first, your growth is supported, and your impact truly matters. If you're looking for more than just a job, you're in the right place. What we're looking for? BSc (HONS) in Ophthalmic Dispensing Excellent understanding of optics and audiology journeys Great listening and communication skills Passionate about providing top-notch customer service Amazing team worker Are you ready? If you've done the work and got the skills, we'd love to hear from you. Just head to our website to learn more about the role and apply today. If you like the sound of this opportunity, get in touch, we'd love to tell you more about it. Contact George Coleing on or email .
Jun 29, 2026
Full time
Dispensing Optician Ready to deliver the best patient care from the heart of our store? If your answer is yes, as a qualified Dispensing Optician, you could be a role model playing a key part in creating a warm, friendly atmosphere, and an outstanding store environment for our customers and leading our industry-leading team. Our Purley store host 2 test rooms and runs 2 clinics a day with an experienced team of 7 colleagues. What's on Offer? Salary: up to £40,000 depending on experience Performance related bonus scheme Holiday allowance of 33 days Including bank holidays Your Birthday off Sick Pay Enhanced Family Leave Outstanding clinical and professional development opportunities Pension contribution WeCare- Employee support service to help you and your immediate family when need it most including Best Doctors second medical opinion service and 24/7 virtual GP Complimentary subscription to the Headspace app - your personal guide to mindfulness, sleep, focus, movement and more We're proud to have been ranked 12th in the world by Great Place to Work in 2025 - because being a favourite is fun, but being globally recognised is even better. Join a team where people come first, your growth is supported, and your impact truly matters. If you're looking for more than just a job, you're in the right place. What we're looking for? BSc (HONS) in Ophthalmic Dispensing Excellent understanding of optics and audiology journeys Great listening and communication skills Passionate about providing top-notch customer service Amazing team worker Are you ready? If you've done the work and got the skills, we'd love to hear from you. Just head to our website to learn more about the role and apply today. If you like the sound of this opportunity, get in touch, we'd love to tell you more about it. Contact George Coleing on or email .
Job Title: Senior Infrastructure Engineer (Oracle / OCI) Contract Type: Contract Duration: 2 Months Location: Hybrid (60% On-site in Blackpool or Newcastle) Role Overview: We are seeking a highly operational Senior Infrastructure Engineer with deep, hands-on expertise in Oracle Cloud Infrastructure (OCI) and Oracle Exadata. In this role, you will balance complex infrastructure design with critical day-to-day BAU operational support, managing highly available, mission-critical database environments. You will act as a major incident manager, drive infrastructure automation, and bring specialist knowledge to upskill the existing engineering team. Key Responsibilities: Deliver expert, hands-on BAU operational support and act as the escalation point for major service-related incidents. Configure, support, and maintain Oracle Base Database and Exadata environments. Write, debug, and maintain Infrastructure as Code (IaC) using Terraform and Ansible. Manage data migration projects and conduct migration testing across public cloud environments. Implement and maintain robust security procedures, including network segregation and data encryption (at rest and in transit). Mentor existing team members, providing specialist technical guidance on OCI and Exadata best practices. Must-Have Technical Skills: Strong, recent experience (within the last 5 years) in Oracle Cloud Infrastructure (OCI) and Oracle Exadata. Extensive Oracle RDBMS (11.2-23ai) experience in Linux/AIX environments. Deep expertise in supporting Oracle RAC (including ASM, AFD, HANFS, TAF). Strong proficiency with Dataguard setup, OEM, OCI's DB Management, and RMAN Backup & Recovery. Experience with data migration tooling (Datapump, Golden Gate, ZDM). Public Cloud experience (OCI and AWS). Version control and CI/CD tools (Git/GitLab, including OIDC authentication). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 29, 2026
Contractor
Job Title: Senior Infrastructure Engineer (Oracle / OCI) Contract Type: Contract Duration: 2 Months Location: Hybrid (60% On-site in Blackpool or Newcastle) Role Overview: We are seeking a highly operational Senior Infrastructure Engineer with deep, hands-on expertise in Oracle Cloud Infrastructure (OCI) and Oracle Exadata. In this role, you will balance complex infrastructure design with critical day-to-day BAU operational support, managing highly available, mission-critical database environments. You will act as a major incident manager, drive infrastructure automation, and bring specialist knowledge to upskill the existing engineering team. Key Responsibilities: Deliver expert, hands-on BAU operational support and act as the escalation point for major service-related incidents. Configure, support, and maintain Oracle Base Database and Exadata environments. Write, debug, and maintain Infrastructure as Code (IaC) using Terraform and Ansible. Manage data migration projects and conduct migration testing across public cloud environments. Implement and maintain robust security procedures, including network segregation and data encryption (at rest and in transit). Mentor existing team members, providing specialist technical guidance on OCI and Exadata best practices. Must-Have Technical Skills: Strong, recent experience (within the last 5 years) in Oracle Cloud Infrastructure (OCI) and Oracle Exadata. Extensive Oracle RDBMS (11.2-23ai) experience in Linux/AIX environments. Deep expertise in supporting Oracle RAC (including ASM, AFD, HANFS, TAF). Strong proficiency with Dataguard setup, OEM, OCI's DB Management, and RMAN Backup & Recovery. Experience with data migration tooling (Datapump, Golden Gate, ZDM). Public Cloud experience (OCI and AWS). Version control and CI/CD tools (Git/GitLab, including OIDC authentication). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Jun 29, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Are you ready to turn training strategy into real operational performance? Can you lead, inspire and develop teams in a fast-paced logistics environment? Do you thrive on driving safety, compliance and continuous improvement across a site? We are looking for an Operational Training Manager to join our M&S site in Bradford. As our Operational Training Manager, you'll be the driving force behind building that capability. You'll lead the design, delivery and governance of all operational training across the Bradford site, shaping a high-performing, safety-first culture while ensuring training is aligned with business priorities, operational demands and compliance standards. This is a full-time permanent role working Monday to Friday, 08:00 to 16:00 Pay, benefits and more: We're looking to offer a salary of up to £40,000 per annum and 33 days annual leave (including bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Lead, develop and manage the Operational and MHE Training Team, driving a strong learning culture across site Design and deliver training strategies that support operational performance, safety standards and business goals Ensure all Health & Safety and QHSE training is compliant, effective and embedded across all departments Oversee training plans, inductions, and compliance activity, ensuring records and audits meet required standards Drive continuous improvement through data, stakeholder engagement and cost-effective training solutions What you need to succeed at GXO: Proven experience managing teams and leading training within a fast-paced operational environment Strong background in training design, delivery, and legal compliance, with a safety-first mindset Excellent communication, influencing and stakeholder management skills, with the ability to build credibility at all levels Ability to make sound decisions under pressure, solve problems and drive results through others Strong IT skills (Excel, Word, PowerPoint, Outlook) with the ability to analyse and present training data effectively CIPD Level 3 or an equivalent qualification is desirable We would also welcome candidates who have undertaken an apprenticeship in L&D Practitioner Level 3 or 5 and other teaching or training qualifications would be advantageous We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Jun 29, 2026
Full time
Are you ready to turn training strategy into real operational performance? Can you lead, inspire and develop teams in a fast-paced logistics environment? Do you thrive on driving safety, compliance and continuous improvement across a site? We are looking for an Operational Training Manager to join our M&S site in Bradford. As our Operational Training Manager, you'll be the driving force behind building that capability. You'll lead the design, delivery and governance of all operational training across the Bradford site, shaping a high-performing, safety-first culture while ensuring training is aligned with business priorities, operational demands and compliance standards. This is a full-time permanent role working Monday to Friday, 08:00 to 16:00 Pay, benefits and more: We're looking to offer a salary of up to £40,000 per annum and 33 days annual leave (including bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Lead, develop and manage the Operational and MHE Training Team, driving a strong learning culture across site Design and deliver training strategies that support operational performance, safety standards and business goals Ensure all Health & Safety and QHSE training is compliant, effective and embedded across all departments Oversee training plans, inductions, and compliance activity, ensuring records and audits meet required standards Drive continuous improvement through data, stakeholder engagement and cost-effective training solutions What you need to succeed at GXO: Proven experience managing teams and leading training within a fast-paced operational environment Strong background in training design, delivery, and legal compliance, with a safety-first mindset Excellent communication, influencing and stakeholder management skills, with the ability to build credibility at all levels Ability to make sound decisions under pressure, solve problems and drive results through others Strong IT skills (Excel, Word, PowerPoint, Outlook) with the ability to analyse and present training data effectively CIPD Level 3 or an equivalent qualification is desirable We would also welcome candidates who have undertaken an apprenticeship in L&D Practitioner Level 3 or 5 and other teaching or training qualifications would be advantageous We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This role offers the chance to lead a dynamic team, manage a diverse client portfolio and work closely with Directors and Partners to deliver exceptional advisory and compliance services. You'll take ownership of complex assignments, provide insightful financial and commercial guidance, and ensure high quality outputs across management accounts, VAT, and financial reporting. With strong technical expertise, you'll mentor junior team members, review their work, and help shape their development while continuously identifying opportunities to add value for clients. You will play a key part in understanding how clients operate, analysing their finance processes, interpreting financial and non financial trends, and turning these into clear, meaningful insights. You'll support clients in making smarter decisions, improving their systems and controls, and navigating the regulatory landscape in the UK. Alongside this, you'll manage budgets, build strong relationships, lead client meetings with confidence, and spot opportunities for wider service offerings across the firm. This is a highly commercial and people focused role where you'll act as an ambassador for the firm, develop new business leads, and contribute to the growth of the department. To thrive, you'll bring proven experience in a similar managerial role, strong technical accounting knowledge, an understanding of cloud accounting systems, and the confidence to guide clients and develop your team. You'll be adaptable, collaborative and proactive-someone who embraces change, thinks creatively, and enjoys helping clients and colleagues succeed. You'll be someone with: Qualified Accountant (ACA, ACCA or equivalent) or equivalent experience Solid accountancy experience required Relevant experience, gained in a similar manager role- ideally from practice environment the ability to advise on and implement financial systems, processes and controls Full knowledge of compliance and take on procedures At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 29, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This role offers the chance to lead a dynamic team, manage a diverse client portfolio and work closely with Directors and Partners to deliver exceptional advisory and compliance services. You'll take ownership of complex assignments, provide insightful financial and commercial guidance, and ensure high quality outputs across management accounts, VAT, and financial reporting. With strong technical expertise, you'll mentor junior team members, review their work, and help shape their development while continuously identifying opportunities to add value for clients. You will play a key part in understanding how clients operate, analysing their finance processes, interpreting financial and non financial trends, and turning these into clear, meaningful insights. You'll support clients in making smarter decisions, improving their systems and controls, and navigating the regulatory landscape in the UK. Alongside this, you'll manage budgets, build strong relationships, lead client meetings with confidence, and spot opportunities for wider service offerings across the firm. This is a highly commercial and people focused role where you'll act as an ambassador for the firm, develop new business leads, and contribute to the growth of the department. To thrive, you'll bring proven experience in a similar managerial role, strong technical accounting knowledge, an understanding of cloud accounting systems, and the confidence to guide clients and develop your team. You'll be adaptable, collaborative and proactive-someone who embraces change, thinks creatively, and enjoys helping clients and colleagues succeed. You'll be someone with: Qualified Accountant (ACA, ACCA or equivalent) or equivalent experience Solid accountancy experience required Relevant experience, gained in a similar manager role- ideally from practice environment the ability to advise on and implement financial systems, processes and controls Full knowledge of compliance and take on procedures At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We are seeking a talented Digital Promotion Developer to join a growing technology team based at Heathrow. This is an exciting opportunity for a developer who enjoys building scalable applications, creating automation solutions, and working closely with business stakeholders to deliver impactful digital projects. Reporting to the Digital Promotion Manager, you will play a key role in designing, developing, and maintaining software solutions that support both digital promotion initiatives and wider business operations. You'll have the opportunity to work across modern technologies including Python, JavaScript, SQL, cloud platforms, APIs, and robotic process automation (RPA). This position offers a high level of autonomy and would suit someone who enjoys taking ownership of projects while collaborating with technical and non-technical teams. Key Responsibilities Design, develop, and maintain business-critical software applications and digital solutions. Build and support back-end services, APIs, and integration platforms. Develop automation workflows and RPA solutions to improve operational efficiency. Collaborate with stakeholders and analysts to gather requirements and translate business needs into technical solutions. Write clean, efficient, and maintainable code using Python, JavaScript, and SQL. Deploy, monitor, and support applications within cloud-based environments. Troubleshoot, debug, and resolve technical issues across applications and systems. Participate in testing, code reviews, and continuous improvement initiatives. Create and maintain technical documentation for systems, processes, and deployments. Essential Skills & Experience Strong commercial experience with Python, JavaScript, and SQL. Experience working with back-end frameworks such as Flask, FastAPI, Node.js, or similar. Hands-on experience with cloud platforms such as AWS, Azure, or DigitalOcean. Experience developing or supporting Robotic Process Automation (RPA) solutions. Strong analytical and problem-solving abilities. Experience working with databases and writing complex SQL queries. Familiarity with Git and modern software development practices. Excellent communication skills with the ability to work effectively with stakeholders at all levels. Ability to manage workloads independently and deliver projects to deadlines. Desirable Skills Experience within logistics, supply chain, or transport environments. Knowledge of Transport Management Systems (TMS) or operational software platforms. Experience working with Ubuntu or Linux server environments. Knowledge of PostgreSQL or other relational database technologies. Ability to quickly learn and adopt new technologies and frameworks. If you're a proactive developer with a passion for automation, cloud technologies, and building high-quality software solutions, we'd love to hear from you.
Jun 29, 2026
Full time
We are seeking a talented Digital Promotion Developer to join a growing technology team based at Heathrow. This is an exciting opportunity for a developer who enjoys building scalable applications, creating automation solutions, and working closely with business stakeholders to deliver impactful digital projects. Reporting to the Digital Promotion Manager, you will play a key role in designing, developing, and maintaining software solutions that support both digital promotion initiatives and wider business operations. You'll have the opportunity to work across modern technologies including Python, JavaScript, SQL, cloud platforms, APIs, and robotic process automation (RPA). This position offers a high level of autonomy and would suit someone who enjoys taking ownership of projects while collaborating with technical and non-technical teams. Key Responsibilities Design, develop, and maintain business-critical software applications and digital solutions. Build and support back-end services, APIs, and integration platforms. Develop automation workflows and RPA solutions to improve operational efficiency. Collaborate with stakeholders and analysts to gather requirements and translate business needs into technical solutions. Write clean, efficient, and maintainable code using Python, JavaScript, and SQL. Deploy, monitor, and support applications within cloud-based environments. Troubleshoot, debug, and resolve technical issues across applications and systems. Participate in testing, code reviews, and continuous improvement initiatives. Create and maintain technical documentation for systems, processes, and deployments. Essential Skills & Experience Strong commercial experience with Python, JavaScript, and SQL. Experience working with back-end frameworks such as Flask, FastAPI, Node.js, or similar. Hands-on experience with cloud platforms such as AWS, Azure, or DigitalOcean. Experience developing or supporting Robotic Process Automation (RPA) solutions. Strong analytical and problem-solving abilities. Experience working with databases and writing complex SQL queries. Familiarity with Git and modern software development practices. Excellent communication skills with the ability to work effectively with stakeholders at all levels. Ability to manage workloads independently and deliver projects to deadlines. Desirable Skills Experience within logistics, supply chain, or transport environments. Knowledge of Transport Management Systems (TMS) or operational software platforms. Experience working with Ubuntu or Linux server environments. Knowledge of PostgreSQL or other relational database technologies. Ability to quickly learn and adopt new technologies and frameworks. If you're a proactive developer with a passion for automation, cloud technologies, and building high-quality software solutions, we'd love to hear from you.
A growing firm of Chartered Accountants is looking to recruit a Client Manager. This is an excellent opportunity for an experienced practice professional seeking flexibility, autonomy, and clear progression prospects. The Role You will manage your own portfolio of clients, acting as a key point of contact and ensuring high-quality service delivery. The role combines client relationship management with review work and team support. Key Responsibilities Manage a portfolio of clients across a range of sectors Review accounts, tax, and other compliance work prepared by junior staff Build strong client relationships and provide practical advice Support and train junior team members, contributing to their development Work closely with Partners to support business growth and service delivery Ensure deadlines and compliance requirements are met About You ACA / ACCA qualified (or qualified by experience) Strong experience within a UK accountancy practice Confident reviewing work and managing client relationships Enjoy supporting and developing junior staff Organised, proactive, and able to manage multiple priorities What's On Offer Flexible working arrangements with core hours Opportunity to manage your own client portfolio Supportive and collaborative team environment Clear and genuine progression opportunities Competitive salary and benefits package If you are interested in this opportunity or would like any further information, please do not hesitate to contact Richard Warwick at IPS Finance. IPS Finance has 45 years experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Jun 29, 2026
Full time
A growing firm of Chartered Accountants is looking to recruit a Client Manager. This is an excellent opportunity for an experienced practice professional seeking flexibility, autonomy, and clear progression prospects. The Role You will manage your own portfolio of clients, acting as a key point of contact and ensuring high-quality service delivery. The role combines client relationship management with review work and team support. Key Responsibilities Manage a portfolio of clients across a range of sectors Review accounts, tax, and other compliance work prepared by junior staff Build strong client relationships and provide practical advice Support and train junior team members, contributing to their development Work closely with Partners to support business growth and service delivery Ensure deadlines and compliance requirements are met About You ACA / ACCA qualified (or qualified by experience) Strong experience within a UK accountancy practice Confident reviewing work and managing client relationships Enjoy supporting and developing junior staff Organised, proactive, and able to manage multiple priorities What's On Offer Flexible working arrangements with core hours Opportunity to manage your own client portfolio Supportive and collaborative team environment Clear and genuine progression opportunities Competitive salary and benefits package If you are interested in this opportunity or would like any further information, please do not hesitate to contact Richard Warwick at IPS Finance. IPS Finance has 45 years experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
GLL is looking for Extreme Supervisors to work at Newquay Leisure World. If you have the skills and ambition to join us as an Extreme Supervisor, there's never been a more exciting time to join us. This is more than a job, it's a career. Newquay Leisure World offers a trampoline park and soft play so we're looking for Extreme Supervisors with a passion for working with children and families to work in this truly exciting environment. Working closely with the General Manager, you'll ensure that the Park runs smoothly on a day-to-day basis by overseeing the operational processes and supervision of staff on reception, stock control, sales and promotions - helping us to achieve financial and sales targets. You'll be able to relate to our customers and your energy and enthusiasm will ensure they have the most enjoyable time possible as well as staying safe. You'll be working with, and supervising, a team of like-minded people and will be encouraged to develop your ideas to help more people become active in non-traditional sports. A natural leader, you'll motivate, encourage and develop your team to perform to the highest standards. You'll be motivated and ambitious - always looking for the next challenge. You'll ideally have some customer-facing experience, but being an excellent communicator and driven in your work will also stand you in good stead. You will need to have good IT skills and be able to adhere to stringent health and safety requirements. As well as demonstrating your knowledge of extreme sports, you'll show a commitment to learn and develop within the team and in return, we'll help you to develop your career with us. What you'll do: Be the first point of call for customers. Cleaning and maintain the extreme sport facilities Supervising and supporting customers Playing safety videos for customers Talking to parties and making sure they run smoothly Follow Safeguarding practices What you need: A can-do attitude. A real focus on customer service. Passion and personality. Knowledge of health and safety. Be a great team player. Good IT, literacy, numerical, and communication skills. Some experience of working in Leisure and or Children Activities environment As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a flexible part time position. Hours of work will be negotiated with you in line with the needs of the service. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, exper
Jun 29, 2026
Full time
GLL is looking for Extreme Supervisors to work at Newquay Leisure World. If you have the skills and ambition to join us as an Extreme Supervisor, there's never been a more exciting time to join us. This is more than a job, it's a career. Newquay Leisure World offers a trampoline park and soft play so we're looking for Extreme Supervisors with a passion for working with children and families to work in this truly exciting environment. Working closely with the General Manager, you'll ensure that the Park runs smoothly on a day-to-day basis by overseeing the operational processes and supervision of staff on reception, stock control, sales and promotions - helping us to achieve financial and sales targets. You'll be able to relate to our customers and your energy and enthusiasm will ensure they have the most enjoyable time possible as well as staying safe. You'll be working with, and supervising, a team of like-minded people and will be encouraged to develop your ideas to help more people become active in non-traditional sports. A natural leader, you'll motivate, encourage and develop your team to perform to the highest standards. You'll be motivated and ambitious - always looking for the next challenge. You'll ideally have some customer-facing experience, but being an excellent communicator and driven in your work will also stand you in good stead. You will need to have good IT skills and be able to adhere to stringent health and safety requirements. As well as demonstrating your knowledge of extreme sports, you'll show a commitment to learn and develop within the team and in return, we'll help you to develop your career with us. What you'll do: Be the first point of call for customers. Cleaning and maintain the extreme sport facilities Supervising and supporting customers Playing safety videos for customers Talking to parties and making sure they run smoothly Follow Safeguarding practices What you need: A can-do attitude. A real focus on customer service. Passion and personality. Knowledge of health and safety. Be a great team player. Good IT, literacy, numerical, and communication skills. Some experience of working in Leisure and or Children Activities environment As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a flexible part time position. Hours of work will be negotiated with you in line with the needs of the service. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, exper
Technical Product & Platform Manager- Hybrid Working Award-Winning Logistics Company Shape the Digital Future of Logistics with Us About Us Join an award-winning, fast-growing logistics company where innovation, collaboration, and customer excellence drive everything we do. With a strong reputation for delivering exceptional solutions across the supply chain, we are expanding our dynamic team and looking for passionate professionals to help us reach new heights. If you're eager to build your career in a supportive, forward-thinking environment, we'd love to hear from you. The Opportunity We are seeking an experienced and driven Technical Product & Platform Manager to lead the development and evolution of our Pathway platform. Working at the intersection of technology, product management, and logistics, you will play a key role in shaping the platform's future direction, managing software delivery, and ensuring that technical solutions align with business objectives and customer needs. This is an exciting opportunity to work closely with stakeholders across the business, lead development teams both in the UK and overseas, and drive innovation through emerging technologies, data insights, and AI-enabled solutions. Main Responsibilities Product Strategy & Platform Development Own the development and evolution of Pathway, delivering enhancements aligned to the product roadmap and business priorities Work closely with senior stakeholders to define platform strategy and ensure alignment across technical and business teams Act as the key interface between technical teams, Sales, and Operations, ensuring commercial and operational effectiveness Maintain clear product and technical documentation, and ensure regular product reviews, testing, and quality assurance Drive continuous improvement of the platform to support growth and customer requirements Software Delivery & Development Management Manage the full software development lifecycle, leading UK and offshore teams to deliver high-quality outcomes Ensure strong engineering standards, minimising technical debt and optimising platform performance Own backlog prioritisation and delivery focus, ensuring alignment to business-critical objectives Work with development teams to define requirements, user stories, and acceptance criteria using Agile methodologies Monitor delivery progress, performance, and key metrics to drive continuous improvement Stakeholder & Customer Engagement Communicate progress, risks, and updates to stakeholders and senior management Act as a bridge between technical teams and the wider business to ensure aligned delivery Support Sales and business development by articulating Pathway's value to customers Engage with customers during implementations and integrations to support successful delivery and adoption Provide training, demos, and internal communications to drive awareness and usage Data, Reporting & Business Intelligence Design and maintain Power BI dashboards to support business visibility and insight Ensure data quality, governance, and consistency across reporting and integrations Work with Finance and Operational stakeholders to define KPIs and validate outputs Identify and address data quality risks, improving source data and upstream processes Implement controls and validation processes to improve data accuracy and reliability Innovation, Governance & Platform Operations Drive the adoption of AI and emerging technologies to enhance Pathway capabilities, identifying opportunities for automation, improved insight, and operational efficiency aligned to business value Own governance across the platform, including development standards, documentation, release management, and structured intake and prioritisation processes Embed security and best practices across the development lifecycle, including secure coding, data protection, and appropriate governance for AI-assisted development Maintain overall platform and integration stability, including monitoring, risk management, incident escalation, and support during implementations and hypercare periods Leadership & Team Development Lead, mentor, and support members of the development team Foster a collaborative, proactive, and solution-focused culture Introduce best-practice frameworks and continuously improve ways of working Encourage innovation, accountability, and professional development across the team About You Proven experience delivering end-to-end software development solutions, including coordination of offshore teams Strong technical understanding of platform architecture, system integrations, and overall solution design Experience managing product delivery, including roadmap planning and execution Experience improving data quality frameworks and integrating data across multiple systems Solid understanding of development best practices, including technical debt management, code quality, and performance optimisation Experience working within Agile/Scrum environments and using tools such as JIRA Strong stakeholder management skills, with the ability to engage effectively across Sales, Operations, and customer groups Experience working with data and reporting, with a good understanding of data quality principles Awareness of governance, security standards, and incident management processes Proactive, commercially aware, and solution-focused mindset What's On Offer Competitive salary and benefits package Hybrid working model with flexibility Innovative and collaborative working environment Work with a diverse, sociable, dynamic international team with a clear vision and strategy. Structured development programme with genuine career progression Health Care Plan, Life Assurance Enhanced holiday allowance Cycle to work scheme, Gym and lifestyle discounts Mentoring and recognition programmes Apply today! If you would like to discuss this opportunity further, apply today. If you do not hear anything from us within 7 days, please assume that your application has been unsuccessful. NO AGENCIES PLEASE
Jun 29, 2026
Full time
Technical Product & Platform Manager- Hybrid Working Award-Winning Logistics Company Shape the Digital Future of Logistics with Us About Us Join an award-winning, fast-growing logistics company where innovation, collaboration, and customer excellence drive everything we do. With a strong reputation for delivering exceptional solutions across the supply chain, we are expanding our dynamic team and looking for passionate professionals to help us reach new heights. If you're eager to build your career in a supportive, forward-thinking environment, we'd love to hear from you. The Opportunity We are seeking an experienced and driven Technical Product & Platform Manager to lead the development and evolution of our Pathway platform. Working at the intersection of technology, product management, and logistics, you will play a key role in shaping the platform's future direction, managing software delivery, and ensuring that technical solutions align with business objectives and customer needs. This is an exciting opportunity to work closely with stakeholders across the business, lead development teams both in the UK and overseas, and drive innovation through emerging technologies, data insights, and AI-enabled solutions. Main Responsibilities Product Strategy & Platform Development Own the development and evolution of Pathway, delivering enhancements aligned to the product roadmap and business priorities Work closely with senior stakeholders to define platform strategy and ensure alignment across technical and business teams Act as the key interface between technical teams, Sales, and Operations, ensuring commercial and operational effectiveness Maintain clear product and technical documentation, and ensure regular product reviews, testing, and quality assurance Drive continuous improvement of the platform to support growth and customer requirements Software Delivery & Development Management Manage the full software development lifecycle, leading UK and offshore teams to deliver high-quality outcomes Ensure strong engineering standards, minimising technical debt and optimising platform performance Own backlog prioritisation and delivery focus, ensuring alignment to business-critical objectives Work with development teams to define requirements, user stories, and acceptance criteria using Agile methodologies Monitor delivery progress, performance, and key metrics to drive continuous improvement Stakeholder & Customer Engagement Communicate progress, risks, and updates to stakeholders and senior management Act as a bridge between technical teams and the wider business to ensure aligned delivery Support Sales and business development by articulating Pathway's value to customers Engage with customers during implementations and integrations to support successful delivery and adoption Provide training, demos, and internal communications to drive awareness and usage Data, Reporting & Business Intelligence Design and maintain Power BI dashboards to support business visibility and insight Ensure data quality, governance, and consistency across reporting and integrations Work with Finance and Operational stakeholders to define KPIs and validate outputs Identify and address data quality risks, improving source data and upstream processes Implement controls and validation processes to improve data accuracy and reliability Innovation, Governance & Platform Operations Drive the adoption of AI and emerging technologies to enhance Pathway capabilities, identifying opportunities for automation, improved insight, and operational efficiency aligned to business value Own governance across the platform, including development standards, documentation, release management, and structured intake and prioritisation processes Embed security and best practices across the development lifecycle, including secure coding, data protection, and appropriate governance for AI-assisted development Maintain overall platform and integration stability, including monitoring, risk management, incident escalation, and support during implementations and hypercare periods Leadership & Team Development Lead, mentor, and support members of the development team Foster a collaborative, proactive, and solution-focused culture Introduce best-practice frameworks and continuously improve ways of working Encourage innovation, accountability, and professional development across the team About You Proven experience delivering end-to-end software development solutions, including coordination of offshore teams Strong technical understanding of platform architecture, system integrations, and overall solution design Experience managing product delivery, including roadmap planning and execution Experience improving data quality frameworks and integrating data across multiple systems Solid understanding of development best practices, including technical debt management, code quality, and performance optimisation Experience working within Agile/Scrum environments and using tools such as JIRA Strong stakeholder management skills, with the ability to engage effectively across Sales, Operations, and customer groups Experience working with data and reporting, with a good understanding of data quality principles Awareness of governance, security standards, and incident management processes Proactive, commercially aware, and solution-focused mindset What's On Offer Competitive salary and benefits package Hybrid working model with flexibility Innovative and collaborative working environment Work with a diverse, sociable, dynamic international team with a clear vision and strategy. Structured development programme with genuine career progression Health Care Plan, Life Assurance Enhanced holiday allowance Cycle to work scheme, Gym and lifestyle discounts Mentoring and recognition programmes Apply today! If you would like to discuss this opportunity further, apply today. If you do not hear anything from us within 7 days, please assume that your application has been unsuccessful. NO AGENCIES PLEASE
We have an exciting opportunity for a Senior Developer (Manager) to join our IT team, based in A&O Shearman's Belfast Office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Enterprise Architecture and Technology Platforms To develop and maintain the firm's technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm's key technology 'building blocks' by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals. What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Key Relationships; Manager: Lead Engineer (Integration) Additional Colleagues: Software Engineering team Platform Owners Other Business Teams as required Solution Architects Data Governance Information Security Technology Delivery - Legal Technology Technology Services - Infrastructure & Operations Responsibilities; Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 29, 2026
Full time
We have an exciting opportunity for a Senior Developer (Manager) to join our IT team, based in A&O Shearman's Belfast Office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Enterprise Architecture and Technology Platforms To develop and maintain the firm's technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm's key technology 'building blocks' by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals. What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Key Relationships; Manager: Lead Engineer (Integration) Additional Colleagues: Software Engineering team Platform Owners Other Business Teams as required Solution Architects Data Governance Information Security Technology Delivery - Legal Technology Technology Services - Infrastructure & Operations Responsibilities; Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 29, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
We have an exciting opportunity for a Senior Testing & Environments Senior Manager to join our IT team, based in A&O Shearman's Belfast Office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Enterprise Architecture and Technology Platforms To develop and maintain the firm's technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm's key technology 'building blocks' by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals. What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 29, 2026
Full time
We have an exciting opportunity for a Senior Testing & Environments Senior Manager to join our IT team, based in A&O Shearman's Belfast Office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Enterprise Architecture and Technology Platforms To develop and maintain the firm's technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm's key technology 'building blocks' by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals. What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 29, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
