28 jobs found

My client is looking for an experienced Helpdesk Scheduler to join the team. Responsible for the end to end administration process for the Shutdown Planning team. Facilitating the coordination of shutdowns and liaising with contractors to schedule PPM, reactive and emergent works within critical buildings. Raising of permits and the accurate translation of contractual and operational demands. Key Responsibilities: Mon - Fri 8am - 5pm Reactive works Closing down PPMs Booking engineers Manage completion of PPM s on Maximo. Manage completion of reactive tasks on Maximo. Schedule PPM s to Engineers. Schedule work orders with engineers Scheduling for all responsive repairs; liaising with tenants, client, contractors and external parties. Scheduling work across all stated contracts Reacting to emergencies raised by the client and overseeing engineer's attendance Plan efficiencies of location and response time improvements Schedule PPM s / WAF s to Subcontractors. Liaise with the client and building officers to schedule planned maintenance, shutdown and emergent works Prepare and send out requests for quotations to subcontractor Instruct, schedule and coordinate subcontractor visits to site Responsible for logging reactive tasks received by internal colleagues and customers Identification of the most appropriate solution to the client request within the contractual process. Actively carry out task management

Operations Coordinator Salary: 28,000 - 30,000 Based in Portsmouth Hybrid role: 3 days in office, 2 at home A global business consultancy is looking for an Operations Coordinator to join a team based in Portsmouth. This role will involve predominantly providing logistical and administrative support to their programs to ensure clients projects are run smoothly. This is a great opportunity to develop a career in project management. Duties for the Operations Coordinator Include: Schedule workshops and Virtual Group Coaching sessions Coordinate Facilitators and Coaches and maintain relationships with external facilitators Upload and monitor new programs via in-house digital systems Manage logistics for face-to-face workshops (IT shipping, printed materials, visa processing, hotel bookings) Assist finance with invoicing, purchase orders, expense validation, and credit control Generate and assist with system and metrics reports Support translation request services Set up and manage virtual sessions on Zoom and MS Teams Provide in-session support (polls, break-out rooms, technical issues, document distribution) Support scheduling, training, and analytics for Operators in Europe Contribute to post-session debriefs and process improvements for the Digital Operators team Provide support via telephone, system, and email helpdesks Work in close partnership with the client and internal account teams to put forward recommendations for process improvement Maintaining accurate data on the business's ERP system. Experience Required Administrative experience highly desirable, with the ability to juggle workload Organised, analytical, and experienced of working on multiple projects simultaneously, with exceptional attention to detail Graduate educated is desirable Strong communication, both verbally and in writing Logical thinker with the ability to prioritise workload and delegate Experience using virtual meeting platforms (such as Zoom or Microsoft Teams.) Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint.) Benefits 25 days holiday plus Bank Holidays + close at Xmas Private Medical Insurance Gym Allowance Cycle to work scheme Task Human App (discount on personal training, cooking session, counselling etc) Employee Assistance Program Pension Contribution 5% Life Insurance 4 x salary Annual Conference abroad Discretionary Bonus (depending on company and individual performance, (Apply online only) euros paid yearly must be in the business for 12 months) Hybrid working - 3 days in office, 2 at home Apply today, as we are shortlisting candidates now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.

CRM and Systems Coordinator Do you love working in an office, primarily dealing with CRM s and Business Systems along with other admin duties, but feel frustrated because your current role feels like a dead-end, and you re not being recognised or appreciated for your time, effort and skills Do you have good CRM experience at back-end level, a keen appetite for learning new systems quickly, and a proven ability to work on your own initiative Are you great at multi-tasking and prioritising, love being part of a team, and do you pride yourself on attention to detail and accuracy If you have the above qualities and experience, this could be the job for you! Our client is a fast-scaling HVAC group based in Chatham, Kent, operating four entities. They carry out Air Conditioning Installations, primarily in residential and light commercial properties within the M25 and home counties. They are currently looking for a systems-minded individual to take ownership of their Zoho CRM and MRP Easy manufacturing system, ensuring data integrity across both platforms as they scale. Onboarding Support The successful candidate will receive a structured handover from their current marketing team, covering the full Zoho workflow stack, and dedicated MRP Easy training from an external specialist. You will not be expected to arrive knowing either system you will be expected to own them quickly. What You WON T Be: Someone who needs heavy management to stay productive. A pure helpdesk or front-end CRM user. Someone who treats system administration as a static maintenance task. Hours and Salary: Monday Friday; 8:30am 4:30pm Full Time; Office-based £28K £38K depending on experience Benefits Our Client Offers: Career growth opportunities this role will expand as the business scales World-Class training Team events Duties and Responsibilities: Day-to-day administration and development of Zoho CRM across all group entities. Owning data integrity and process discipline within MRP Easy. Working with their marketing team to develop and expand CRM workflows and integrations. Supporting the onboarding of new system users and maintaining process documentation. Collaborating with the Office Manager on day-to-day operational priorities. Results Expected: Zoho CRM is maintained in a clean, accurate state across all group entities within 90 days of start. MRP Easy data integrity measurably improved within six months, with documented input processes in place. CRM workflows and automations developed in collaboration with the marketing team, reducing manual handling across the group. System documentation is maintained and kept current as the business scales. I Will Meet These Standards: Data entered accurately and consistently, first time, every time. System issues flagged and resolved proactively, not reactively. All workflow changes documented before implementation. Knowledge, Skills and Abilities: Proven experience administering a CRM platform at back-end level Zoho experience preferred but not essential. Understanding of Zapier and system automations. Demonstrable understanding of workflow logic, automations, and system integrations. Process-driven with high attention to detail. Comfortable working across multiple business entities with different operational profiles. Curious and self-directed this role will grow as the business grows. Experience Needed: Minimum two years in a CRM administration or systems coordination role. Demonstrable experience building or managing backend workflows and automations. Experience working within a multi-entity or complex operational environment preferred. Other Special Requirements: Ability to commute to ME4 5AU Must be eligible to work in the UK If you want to join a Well-Established Business and be part of a growing team, then this is the job for you! Their selection process is unique in the marketplace and attracts motivated, productive team members who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!

Customer Service Helpdesk / Coordinator Location: London Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo. Monday is a mandatory office day and a day choice. About the Role We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues. The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery. Key Responsibilities Handling incoming customer enquiries via telephone and email. Providing excellent customer service and resolving issues efficiently. Coordinating and scheduling works with customers and field-based staff. Maintaining accurate records and updating internal systems. Producing reports and processing information accurately. Assisting with administrative tasks and supporting the wider team. Ensuring customer requests are handled in a professional and timely manner. Working independently while also contributing positively to a team environment. Skills and Experience Required Previous customer service experience is essential. Strong numerical skills and confidence working with figures. Good knowledge of Microsoft Word and Excel. Excellent communication and organisational skills. Reliable, punctual, and professional approach to work. Ability to work independently using initiative. Strong attention to detail and problem-solving skills. A positive attitude and willingness to learn. Salesforce experience would be advantageous but is not essential, as full training will be provided.

Helpdesk Coordinator Location: Winsford Salary: Competitive (DOE) Hours: Monday to Friday, 9:00am 5:00pm (Full Time) Helpdesk Coordinator Jobs in Winsford Are you an organised and customer-focused professional looking for your next opportunity? We're seeking a Helpdesk Coordinator to join our growing facilities maintenance team in Winsford . As a key member of our operations team, you'll be responsible for coordinating maintenance requests, supporting clients and engineers, and ensuring jobs are managed efficiently from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we'd love to hear from you. The Role As our Helpdesk Coordinator, you'll play a vital role in delivering outstanding customer service while ensuring maintenance works are scheduled, monitored, and completed within agreed service levels. Key Responsibilities Answer incoming calls and emails from clients, engineers and subcontractors. Log, allocate and manage maintenance jobs using the helpdesk management system. Coordinate engineers, subcontractors and suppliers to ensure works are completed efficiently. Prepare, issue and follow up quotations. Keep clients informed with regular updates throughout the lifecycle of each job. Escalate urgent or overdue works where necessary. Maintain accurate records and documentation. Produce basic reports for management. Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring deadlines are achieved. Triage incoming maintenance requests and assign the appropriate priority level. Process invoicing and assist with financial administration. Update client portals and internal systems in line with contractual requirements. About You We're looking for someone who is organised, proactive and enjoys working as part of a busy team. You'll ideally have: Previous experience in a Helpdesk Coordinator, Helpdesk Operative, Facilities Helpdesk, Maintenance Coordinator, Service Desk or Customer Service role. Excellent telephone manner and written communication skills. Strong organisational skills with exceptional attention to detail. The ability to prioritise multiple workloads and meet deadlines. Good IT skills, including Microsoft Outlook, Excel and job management systems. A calm, professional approach when working under pressure. A positive attitude and willingness to support colleagues and customers. What We Offer A stable, full-time position within a growing facilities maintenance business. Monday to Friday working hours (9:00am 5:00pm). A supportive and friendly team environment. Ongoing training and career development opportunities. The opportunity to develop your career within the facilities management sector. Apply Today If you're an experienced Helpdesk Coordinator , Facilities Helpdesk Administrator , Maintenance Coordinator , Service Desk Coordinator or Customer Service Administrator looking for your next opportunity we'd love to hear from you.

We are looking for an enthusiastic and proactive individual to join our client's team as an Order Processing Specialist on a full-time, permanent basis. You will be responsible for the timely and accurate administration of sales orders and commercial contracts, supporting the Sales team. This position is an excellent opportunity for someone to kick-start their office-based career and develop new skills. Key Responsibilities: Accurately enter and manage sales orders and service contracts, ensuring compliance with internal procedures. Verify all order/contract details (PO, addresses, VAT, pricing) and ensure all required documentation is attached. Raise purchase orders, manage customer ETAs, invoice finalised orders/contracts, and assist Sales and Helpdesk teams with queries. Generate assigned reports, escalate issues, and enforce order/contract holds when required information is missing. What you'll bring: Confident IT user Excellent attention to detail and organisational skills Proactive approach to work, with the ability to effectively multi-task and prioritise workload Strong communicator both written and verbal Details: Job Title: Commercial Coordinator Location: Twyford Expected Salary: 25,000 - 27,000 DOE Type: Permanent, Full-time, Hybrid working Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We're now recruiting again and exclusively for a world-renowned international business that provide a life-changing service, a global organisation and name with a head office based here in Hemel Hempstead in their luxurious offices. We are helping them find someone to join their Administration Team as what we would describe more as an Events Coordinator type position. To them this is a role that provides administrative support to the internal team at the Hemel site and all relating operations. This will involve coordinating workshops, meetings and more, acting as the main contact for all customers and contacts inside and out of the business. This role is going to be ideal for someone with previous administration experience, good communication/people skills and someone that loves organisation and coordination. You've heard it before, but this role genuinely will be different everyday and you'll be surprised at just how much the days will vary. Initially this is a temporary role to start ASAP depending on availability, with a view to helping support them on an ongoing basis for 2026 and we've seen plenty of people move into a temp to permanent role within the business too. Hybrid working is fully embraced with this company, you'd be working full time hours, Monday to Friday, with some weekly office presence required. The offices are based in the Maylands area of Hemel Hempstead (Free parking on site), so before applying please do ensure this is commutable for you. As this is a temporary position to begin, you would be paid weekly, every Friday, at an hourly rate at the equivalent of just over 29,000 + holiday pay accrual. - There are plenty of benefits that really make this company stand out too, so be sure to ask us more on that! Longer term, if this were to become a more permanent/longer term position you'd be looking at a salary of 30k+. What to expect day-to-day: Organisation/Coordination of all conferences, training courses, meetings, events and more. Point of contact for colleagues, customers and all internal/external stakeholders. Responding to inquiries and either supporting by finding and supplying information or pointing people towards the correct resources. Active involvement in coordinating larger projects and tasks, this will involve resource gathering, material management, data management as well as working with invoices/budgets etc. Document control. Audit management. Providing adhoc admin and office support. What do we need from you: Experience within administration and ideally some form of role that involves coordination, planning, organisation will be of great use here. Ability to work independently, but equally part of a local team and a larger global team. Must be able to easily commute to the Hemel Hempstead, Maylands area. Need to be available to start a role asap and free until the end of the year. Please do not hesitate to call and speak to Bobby on (phone number removed), we are recruiting for this position immediately and looking to book in interviews with a view to starting with this company in July realistically. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Service Coordinator (Field Operations) Location: Hemel Hempstead Salary: 27,000 Hours: 8:30am - 5:30pm Monday - Friday, Hybrid About the Company We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services. Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team. This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service. The Role Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels. You'll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently whilst keeping accurate records and providing regular updates throughout the process. Key Responsibilities Coordinating field engineers across the UK Raising, updating and prioritising service tickets Scheduling work and allocating jobs to the appropriate engineers Liaising with third-party contractors and service providers Monitoring service requests and ensuring SLA targets are achieved Producing and updating daily operational reports Responding to enquiries from internal departments Maintaining accurate records and system documentation Supporting operational planning and service improvements Providing administrative support to the wider operations team About You We're looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills. Ideally, you'll have: Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role Experience using ticketing or job management systems Excellent customer service and communication skills Strong organisational skills and attention to detail The ability to manage multiple priorities and work to deadlines Good Microsoft Office skills A proactive approach and willingness to learn Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential. What's on Offer? Competitive salary Excellent training and ongoing development Supportive team environment Long-term career progression Stable and growing business Varied and fast-paced role where no two days are the same If you're a highly organised individual who enjoys coordinating people, solving problems and working as part of a busy operations team, we'd love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Service Coordinator (Repairs & Engineering) East Leeds, just off the M1 28,000 - 31,000 + Outstanding Benefits HVAC Recruitment is working with a rapidly growing national engineering and home services organisation to recruit a Service Coordinator for its Leeds operation. This is an excellent opportunity for someone from a planning, scheduling, repairs, customer service or engineering support background who enjoys working in a fast-paced environment and being at the centre of a busy operation. As a Service Coordinator, you'll be responsible for coordinating engineers, managing repair requests, liaising with customers and ensuring jobs are completed efficiently and on time. The role would suit candidates currently working as a Service Coordinator, Repairs Coordinator, Maintenance Coordinator, Engineering Coordinator, Scheduler, Planner or Helpdesk Coordinator. The Role You will be responsible for managing incoming repair requests, coordinating engineer attendance, updating customers, resolving scheduling issues and ensuring a high standard of customer service throughout the repair process. Working closely with engineers and operational teams, you'll play a key role in ensuring jobs are completed safely, efficiently and within agreed service levels. The Package The salary is 28,000 - 31,000 depending on experience, however the overall package is considerably stronger than most comparable roles in the region. Benefits include: 30 days annual leave plus bank holidays, private medical cover, life assurance, enhanced family-friendly policies, company pension, free breakfast, complimentary fruit, tea and coffee, regular social events and ongoing training and development. The company has invested heavily in creating a modern working environment and offers genuine long-term career progression. A number of employees have progressed from operational support positions into technical, management and leadership roles as the business has grown. Requirements Strong communication skills, good organisational ability, confidence working with customers and engineers, excellent attention to detail and the ability to remain calm when managing multiple priorities. Previous experience within planning, scheduling, repairs, maintenance, facilities management, housing, engineering or service environments would be advantageous. If you're looking for a long-term opportunity with a growing organisation that genuinely invests in its people, we'd love to hear from you.

Role Overview We are looking for an organised and proactive Works Coordinator to support the delivery of reactive works and small works repairs. The role involves managing incoming job requests, arranging appointments with clients and residents, scheduling engineers, ordering parts, producing quotations, and supporting invoicing through customer portals and JobWatch. Key Responsibilities Receive phone calls and emails for reactive works, log job details accurately, and progress works through to completion. Liaise with clients and residents to book appointments, confirm access arrangements, and communicate updates or changes. Schedule engineers in coordination with the wider operations team, taking account of availability, location, workload, skills, and parts requirements. Order replacement parts and materials, track supplier lead times, and ensure parts are available for agreed attendance dates. Produce quotations for small works repairs and follow-on works, ensuring information is clear and accurate. Send letters to residents advising them of upcoming works and access requirements. Support invoicing by updating customer portals and JobWatch with completion information, job notes, supporting documents, and relevant references. Maintain accurate records across internal systems, emails, portals, and shared files. Skills and Experience Experience in administration, works coordination, scheduling, helpdesk, customer service, or a similar operational role. Confident use of Microsoft Office, Outlook, and general IT systems. Knowledge of Microsoft 365 and SharePoint would be beneficial. Good standard of written communication for emails, resident letters, job updates, and client correspondence. Strong organisation skills with the ability to manage multiple jobs, appointments, and priorities at the same time. Professional telephone manner and ability to communicate effectively with clients, residents, engineers, suppliers, and internal colleagues. Experience using JobWatch, customer portals, or job management systems would be advantageous. Personal Attributes Reliable, organised, and detail-focused. Calm under pressure and able to adapt to changing priorities. Proactive approach to problem-solving and escalation. Team-focused, with a practical understanding of the need to keep engineers, clients, and residents properly informed.

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills

Facilities Administrator Hours: Monday to Friday, full-time hours. Salary: Up to £32,685 dependant on experience. Location: London This is a permanent role. Dynamite recruitment is working in partnership with a well-established organisation who are UK based. Due to a busy period out client is looking to recruit a Facilities Administrator/Helpdesk to start as soon as possible. As a Building and Facilities Coordinator , you will be responsible for: Supporting with building inspections (weekly and monthly). Ensuring that there is a safe and compliant workplace, including building fabric, equipment and proactively monitoring the condition of workplaces. Maintain workplace solutions stock levels. Take ownership of actions from building inspections or service requests and create action plans, including full resolution, or escalation. Ensure the safety and wellbeing of people working within our workplaces, working with other central services colleagues to deliver this. Enable the regular occurrence of annual audits (i.e. Fire Risk Assessments, H&S audits), by providing access to sites and relevant documentation. Implementing any recommendations, commissioning necessary works and reporting regularly on progress. Troubleshoot, triage and resolve calls, queries and requests via the Workplace Solutions Helpdesk, complying with SLAs. Escalate to third parties as appropriate. Contribute to any incident response, supporting with Business Continuity activity, working to minimise any impact on our customers. Responsible for the security of the buildings (opening and closing) Support procurement processes, including preparation of specification and tender documents where required. Be responsible for specific facilities services contract management, acting as a primary point of contact, understanding contract requirements, holding regular contract review meetings, escalating issues by exception. Day to day contractor management of all suppliers working onsite (including internal cleaners and Homecare colleagues) ensuring all necessary H&S and procurement requirements are undertaken. Carry out purchasing and invoicing processes in a timely and accurate manner. Understand and comply with Financial and Procurement regulations. The ideal Facilities Coordinator will have/be Good coordination experience Strong communications skills and experience Good administration skills and experience Self-motivated and enthusiastic with a solution focussed, positive can do, will do attitude, putting the customer at the heart of every interaction. will be able to work to deadlines Will have a keen eye for detail. Effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, Good experience of Microsoft Office packages including Outlook, Word & Excel IOSH would be desirable but isn t essential. MUST BE ABLE TO DRIVE To be considered please submit your cv asap or email (url removed) for more information.

Facilities Helpdesk Coordinator - FM & Small Works Bristol £30,000 - £35,000 pa 40hrs per week Mon to Fri Great benefits package We are currently recruiting for a Help Desk Coordinator to join a growing FM & Small Works division. This is a key role within the business, responsible for managing the full lifecycle of reactive maintenance jobs from logging works through to completion, invoicing, and client updates. The successful candidate will act as the central point of coordination between clients, engineers, subcontractors, and management, ensuring all works are completed efficiently and within agreed SLAs and KPIs Key Responsibilities Log and manage maintenance requests via phone, email, and client portals. Schedule engineers and subcontractors for reactive and planned works. Monitor job progress and ensure attendance targets are achieved. Update client portals and provide progress updates. Review job sheets, reports, and compliance documentation. Raise follow-on quotations and assist with invoicing processes. Support management with reporting and general administration. Requirements Previous experience within Help Desk, Service Desk, FM Coordination, or Administration. Strong organisational and communication skills. Ability to manage multiple tasks in a fast-paced environment. Good IT skills and experience using job management systems. Experience within Facilities Management or Construction is desirable. Simpro experience beneficial. For further information on the role and the company you would be working for, please APPLY NOW or get in touch with Rhymel Henderson. INDLOW

Works Coordinator / Maintenance Scheduler Coventry / Midlands From 28,000 to 32,500 per annum, depending on experience Permanent, Full-time Monday to Friday, office-based About the Role: A growing Facilities Management business is looking to recruit an organised and proactive Works Co-ordinator / Maintenance Scheduler to help coordinate planned maintenance, reactive works and small project jobs across a range of client sites. This is a fast-paced office-based coordination role where you will be the key link between clients, engineers, subcontractors and internal teams. You will help ensure jobs are booked in efficiently, engineers have the right information before attending site, and all relevant paperwork is requested, checked and recorded correctly including RAMS and necessary H&S documentation. The role would suit someone with experience in Facilities Management, building maintenance, service coordination, contractor coordination, helpdesk administration, repairs planning, field service scheduling or a similar service-led environment. The Role: As FM Works Coordinator / Maintenance Scheduler, you will be responsible for keeping jobs, diaries, clients and documentation organised. You will be involved in scheduling works, coordinating engineers and subcontractors, updating job records, chasing progress, confirming access arrangements and supporting the compliance/documentation process before works are carried out. This role requires someone who is confident speaking with clients and engineers, able to manage several jobs at once, and comfortable working in a busy service coordination environment. Key Responsibilities: Scheduling planned, reactive and remedial works for mobile engineers and subcontractors. Managing engineer diaries to improve efficiency, reduce wasted travel and support response times. Booking appointments with clients and confirming access arrangements. Raising and updating work orders on internal systems. Requesting, checking and maintaining site paperwork such as RAMS, permits, access documents and compliance records. Collating job information, site details, engineer notes, client instructions and service updates. Liaising with clients, engineers, subcontractors and internal teams to keep jobs moving. Monitoring job progress and following up on incomplete works, outstanding reports or remedial actions. Ensuring engineers and subcontractors have the correct information before attending site. Supporting the coordination of small works and maintenance projects from instruction through to completion. Maintaining accurate records for compliance, engineer certification, contractor documentation and service reports. About You: The successful candidate is likely to have experience in one or more of the following areas: Scheduling engineers, tradespeople, contractors or field-based service teams. Coordinating planned or reactive maintenance works. Working within Facilities Management, building services, maintenance, repairs, field service, construction support or another service-led environment. Managing job updates, client enquiries, engineer notes and service records. Using job management, CAFM, scheduling, CRM or service desk systems. Liaising confidently with clients, engineers, subcontractors and internal teams. Working accurately with documents, records, spreadsheets and internal systems. Managing a busy workload where priorities can change quickly. Experience with RAMS, permits, access documents, health and safety paperwork, compliance records or contractor documentation would be advantageous, although training can be provided for the right person. Suitable Backgrounds: This role may suit candidates with experience as a: Maintenance Scheduler Works Coordinator FM Coordinator Facilities Helpdesk Coordinator Service Coordinator Repairs Coordinator Contractor Coordinator Small Works Coordinator CAFM Administrator Facilities Administrator Service Desk Administrator Planned Maintenance Administrator Compliance Administrator Candidates from Facilities Management providers, building services contractors, maintenance contractors, fire and security, HVAC, lifts, utilities, construction service departments, field service or other service-led environments may be well suited. Benefits Salary from 28,000 to 32,500 per annum, depending on experience. Permanent, full-time position. Monday to Friday working pattern. Office-based role in Coventry. Ongoing training and development. Supportive working environment. Pension scheme and company benefits. Opportunity to develop within a growing Facilities Management business. Apply: If you are an organised maintenance, facilities, service coordination or scheduling professional looking for a permanent role in Coventry, please apply today with your up-to-date CV. Suitable candidates will be contacted with further information regarding the company, role and next steps.

We are looking for an organized and proactive Helpdesk Coordinator to join our clients team. In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly. Key Responsibilities Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service. Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs. Inventory Tracking: Monitor stock and inventory levels according to contract requirements. Compliance & Quality: Follow standard processes to keep our operations organized, compliant, and efficient. Problem Solving: Assist with handling customer complaints and identifying ways to improve our processes. What We Are Looking For Previous experience in a helpdesk, customer service, or admin role. Strong communication skills and a professional phone/email manner. Excellent time-management skills to handle a busy 08:30 to 17:00 shift. A reliable team player who enjoys problem-solving.