188 jobs found

Performance Analyst - Digital Services (Public Sector) Location: Remote (with occasional ad hoc travel) Day Rate: 450 per day (Inside IR35) Contract: Initial 4-month discovery phase, transitioning into long-term engagement with rolling 6-month Statements of Work Clearance: BPSS required Equipment: Bring Your Own Device (BYOD) The Role We're seeking an experienced Performance Analyst to support a major public sector digital programme . You'll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services. Working within Agile teams, you will deliver clear, actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery. Key Responsibilities Performance Measurement & Analysis Define and track KPIs, SLAs, and service performance metrics Analyse user journeys, service usage, and operational data Identify trends, anomalies, risks, and optimisation opportunities Data Collection & Management Work with engineering and data teams to: Define data requirements Ensure accurate data capture and instrumentation Maintain high standards of: Data quality, validation, and governance Insight Generation & Reporting Produce dashboards and reports using Power BI or Tableau Translate complex data into clear, stakeholder-ready insights and recommendations Enable evidence-based decision making across teams Agile Team Integration Embed within Agile delivery teams , working in sprint cycles Support backlog prioritisation through insight Collaborate with Product Managers, Delivery Managers, Developers, and Designers Continuous Improvement Use data to recommend and drive service improvements Measure impact through experimentation (e.g. A/B testing ) Support ongoing optimisation of digital services Key Skills & Experience Proven experience as a Performance Analyst or within digital analytics / MI reporting Strong technical capability in: SQL Excel Power BI and/or Tableau Experience working with large, complex datasets and dashboards Good understanding of data quality, governance, and validation Ability to communicate insights clearly to non-technical stakeholders Desirable Experience with Python and/or R Why Join? Opportunity to work on impactful government digital services Long-term engagement with rolling 6-month contracts Remote-first role with flexibility Collaborative, insight-driven Agile environment

Salary: 45,000 - 50,000 + package Location: Scotland project coverage (hybrid working based from Glasgow or Edinburgh) The Opportunity Hays Health & Safety are working with a leading, globally recognised engineering and consultancy organisation to appoint a Health & Safety Consultant specialising in CDM to join its well-established team. This is a brilliant opportunity for someone early in their CDM career (circa 2-5 years' experience) who wants to develop into a fully rounded Principal Designer within a highly supportive and structured environment. You'll be joining a team known for developing talent quickly, with clear progression routes, strong mentorship, and full support towards chartership and further professional qualifications. Many senior leaders within the team have progressed internally from similar entry-level roles, including the current regional leadership. The Role You'll support the delivery of CDM Advisory and Principal Designer (PD) services across a diverse portfolio of projects including property, industrial and education. Key responsibilities include: Supporting delivery of CDM 2015 duties, including acting as PD where appropriate Producing pre-construction information, health & safety files, and associated documentation Ensuring designer compliance with CDM regulations Reviewing contractor RAMS and H&S documentation Engaging with clients, designers and project teams throughout project life cycles Advising on procurement routes and consultant appointments Supporting wider H&S service delivery across multidisciplinary projects Keeping up to date with relevant legislation and industry best practice Contributing to business development and regional growth of CDM services About You This role is ideal for someone looking to build on early CDM experience and progress quickly within a structured consultancy environment. Technical Requirements: Background in construction, design, or a related discipline NEBOSH Certificate (minimum) Working knowledge of CDM 2015 regulations Understanding of wider construction H&S legislation (e.g. asbestos regulations) Exposure to PD or CDM advisory work in a consultancy or contractor environment What's on Offer 45,000 - 50,000 salary (DOE) Generous pension scheme Private medical cover Hybrid and flexible working arrangements Structured career progression with clear promotion pathways Full support towards chartership and further qualifications Access to industry-leading training and development programmes Opportunity to work across a diverse, high-profile project portfolio Why This Role? This isn't just another CDM role, it's a chance to join an organisation that genuinely invests in early-career professionals and provides a clear route into senior PD and leadership positions. If you're looking for a role where you'll be mentored, developed, and fast-tracked, this is one of the strongest platforms in the market. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Competitive Salary Derby - Hybrid Contract We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an experienced ServiceNow Developer on a contract basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. This is an excellent opportunity to join a business delivering complex operational and customer-facing services across a variety of sectors. The successful candidate will work on challenging projects spanning service management, customer operations, field services, asset management, workflow automation, and platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven experience with: Glide API Flow Designer IntegrationHub REST APIs JSON and XML payloads Import Sets and Transform Maps Service Portal and UI Builder Workspace development Notifications and email scripting Experience designing scalable workflows and automation solutions Good understanding of ITIL processes and service management best practices Experience integrating ServiceNow with external platforms and third-party systems Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder management skills Previous customer-facing experience Essential Certifications Applicants must hold: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.

Role: User Researcher Duration: March 2027 Rate: 500 per day IR35: Inside IR35 Location: 2x/month in London. Overview We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Key Responsibilities Lead end to end user research activities throughout discovery Design research plans aligned to programme objectives Conduct qualitative research including interviews, usability testing and contextual enquiry Engage a broad range of users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders and governance forums Essential Experience Proven experience as a User Researcher within the NHS Experience delivering research within national or large scale NHS services Strong discovery phase experience within digital or transformation programmes Experience working in complex stakeholder environments Ability to translate research findings into clear, practical recommendations Experience working within multidisciplinary agile teams Desirable Experience Experience working within NHS England or other national bodies Familiarity with GDS service standards and user centred design principles Experience researching services used by both clinical and non clinical users Understanding of accessibility and inclusive design principles Apply now or email for more information

Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer's vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in! Great sales talent shouldn't be held back by tight working patterns. We offer adaptable working patterns to support your life outside of work, let us know what flexibility looks like for you. Part time opportunities can also be discussed for the right candidate. In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential. The Carlisle showroom comes with fantastic support from the Branch Manager, who transitioned from the Showroom himself, a great person to mentor you coming into this role and set you up for success! Benefits Package and Cultural Environment: Uncapped commission + incentives Flexible working patterns / part time opportunities Discounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more!Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don't just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

Principal Designer and Construction Health and Safety Consultant required to join a well-established, national dedicated Construction Health, Safety and CDM Consultancy. You will join an established, growing team, delivering the Principal Designer role, providing CDM advice for clients and providing construction safety advice for contractors on a variety of challenging and interesting construction projects. Principal Designer and Construction Health and Safety Consultant duties include health and safety assurance services to clients and projects; Early Engagement with Stakeholders. Briefings in Best Practice. Safety Management Procedures - ensure works adhere to Client health and safety management procedures (asbestos etc), best practice and safety regulations. RAMS review and approval. Advise on health and safety competence of supply chain, Site walk around/inspections/audits - to monitor various construction work projects. Review and providing inductions. Dealing with day-to-day contractor health and safety matters, interfaces, permit issues, etc. Representing clients on health and safety matters at meetings. Providing ongoing health and safety advice support guidance mentoring to clients Provide where required CDM/health and safety briefings, training to clients, and key members of the projects chain. Report on CDM/health and safety performance monitoring and reports. Experience : The position is open at Consultant, Senior Consultant or Principal Consultant grade; subject to experience. Each grade comes with a progression plan in place to achieve promotion, pay rises and levels of responsibilities and duties within the business. Previous construction related experience and qualifications is always beneficial. Qualifications: You will hold or be working towards CMaPS and or CMIOSH. Strong knowledge of CDM. This Principal Designer and Construction Health and Safety Consultant role is a regional role. The salary is 60k- 70k plus car allowance, pension and healthcare.

Principal Designer and Construction Health and Safety Consultant required to join a well-established, national dedicated Construction Health, Safety and CDM Consultancy. You will join an established, growing team, delivering the Principal Designer role, providing CDM advice for clients and providing construction safety advice for contractors on a variety of challenging and interesting construction projects. Principal Designer and Construction Health and Safety Consultant duties include health and safety assurance services to clients and projects; Early Engagement with Stakeholders. Briefings in Best Practice. Safety Management Procedures - ensure works adhere to Client health and safety management procedures (asbestos etc), best practice and safety regulations. RAMS review and approval. Advise on health and safety competence of supply chain, Site walk around/inspections/audits - to monitor various construction work projects. Review and providing inductions. Dealing with day-to-day contractor health and safety matters, interfaces, permit issues, etc. Representing clients on health and safety matters at meetings. Providing ongoing health and safety advice support guidance mentoring to clients Provide where required CDM/health and safety briefings, training to clients, and key members of the projects chain. Report on CDM/health and safety performance monitoring and reports. Experience : The position is open at Consultant, Senior Consultant or Principal Consultant grade; subject to experience. Each grade comes with a progression plan in place to achieve promotion, pay rises and levels of responsibilities and duties within the business. Previous construction related experience and qualifications is always beneficial. Qualifications: You will hold or be working towards CMaPS and or CMIOSH. Strong knowledge of CDM. This Principal Designer and Construction Health and Safety Consultant role is a regional role. The salary is 60k- 70k plus car allowance, pension and healthcare.

Principal Designer and Construction Health and Safety Consultant required to join a well-established, national dedicated Construction Health, Safety and CDM Consultancy. You will join an established, growing team, delivering the Principal Designer role, providing CDM advice for clients and providing construction safety advice for contractors on a variety of challenging and interesting construction projects. Principal Designer and Construction Health and Safety Consultant duties include health and safety assurance services to clients and projects; Early Engagement with Stakeholders. Briefings in Best Practice. Safety Management Procedures - ensure works adhere to Client health and safety management procedures (asbestos etc), best practice and safety regulations. RAMS review and approval. Advise on health and safety competence of supply chain, Site walk around/inspections/audits - to monitor various construction work projects. Review and providing inductions. Dealing with day-to-day contractor health and safety matters, interfaces, permit issues, etc. Representing clients on health and safety matters at meetings. Providing ongoing health and safety advice support guidance mentoring to clients Provide where required CDM/health and safety briefings, training to clients, and key members of the projects chain. Report on CDM/health and safety performance monitoring and reports. Experience : The position is open at Consultant, Senior Consultant or Principal Consultant grade; subject to experience. Each grade comes with a progression plan in place to achieve promotion, pay rises and levels of responsibilities and duties within the business. Previous construction related experience and qualifications is always beneficial. Qualifications: You will hold or be working towards CMaPS and or CMIOSH. Strong knowledge of CDM. This Principal Designer and Construction Health and Safety Consultant role is a regional role. The salary is 60k- 70k plus car allowance, pension and healthcare.

ServiceNow Platform Developer Synergize Consulting is supporting a major government programme and is seeking several experienced ServiceNow Platform Developers to join a high-performing team delivering secure, mission-critical digital services. This is an opportunity to work on projects that genuinely matter, supporting the delivery of technology solutions that underpin national security and defence operations. You'll play a key role in developing and enhancing ServiceNow capabilities within a highly secure environment, helping to drive automation, operational excellence, and digital transformation across complex enterprise platforms. The Opportunity As a ServiceNow Platform Developer, you will be responsible for designing, developing, configuring, and maintaining ServiceNow solutions across a secure enterprise environment. A key focus of the role will be supporting and enhancing IT Operations Management (ITOM) capabilities, helping to improve service visibility, operational resilience, and automation across critical defence systems. Working alongside architects, business analysts, infrastructure teams, and stakeholders, you will have the opportunity to influence platform strategy and contribute to the delivery of innovative solutions using the latest ServiceNow technologies. Key Responsibilities Design, develop, and configure ServiceNow applications and platform capabilities Build and enhance workflows, integrations, forms, portals, and automation solutions Support and develop ServiceNow ITOM capabilities, including Discovery, Service Mapping, Event Management, and CMDB Collaborate with business and technical stakeholders to gather and refine requirements Support platform upgrades, enhancements, and continuous improvement initiatives Troubleshoot and resolve technical issues across the platform Ensure solutions align with security, governance, and development best practices Produce and maintain technical documentation Skills & Experience Proven experience developing and configuring ServiceNow solutions Strong understanding of ServiceNow platform architecture and development best practices Experience with JavaScript, integrations, workflows, and platform customisation Strong knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) Experience with Discovery, Service Mapping, Event Management, and CMDB Experience working within Agile delivery environments Strong communication and stakeholder engagement skills Ability to operate effectively within secure and regulated environments Desirable ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow ITOM Implementation Specialist certification Experience supporting government, defence, or secure public sector programmes Knowledge of ITIL best practices Experience with Service Portal, Integration Hub, Flow Designer, and automation tooling Security Requirements Due to the nature of this programme: Candidates must hold current SC Clearance or be eligible to obtain SC Clearance Applicants must be Sole UK Nationals Successful candidates will be required to satisfy all government security vetting requirements What's on Offer? ? Opportunity to work on high-profile government and defence programmes ? Exposure to large-scale ServiceNow and ITOM environments ? Hybrid working model with flexibility built around delivery ? Long-term project stability and career-enhancing experience ? Collaborative and technically skilled delivery teams ? The chance to contribute to projects that have a real impact on national capability Location Hybrid working with occasional travel to secure customer sites across South West England. If you're passionate about ServiceNow, automation, ITSM, ITOM, and delivering technology solutions within highly secure environments, we'd love to hear from you.

Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer's vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don't just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

Senior Service Designer (SFIA Level 5) Location: Remote (with occasional ad hoc travel) Rate: 540 per day inside IR35 Contract Length: Initial 4-month discovery phase, with transition to long-term engagement via rolling 6-month SOWs Clearance: BPSS required Equipment: Bring Your Own Device (BYOD) Role Purpose We are looking for an experienced Senior Service Designer to lead the design of end-to-end services across complex HMRC programmes. You will ensure that services are user-centred, efficient, and aligned to policy and operational requirements, while shaping service strategy across multiple teams. This role requires translating user and business needs into cohesive, scalable service designs. Core Responsibilities End-to-End Service Design Design, map, and optimise end-to-end service journeys across multiple channels and touchpoints Produce key service design artefacts, including: User journeys Service blueprints Ecosystem maps Ensure alignment between front-stage user experience and back-office processes Identify pain points, gaps, and opportunities across the service landscape Service Strategy & Direction Define and influence service vision, design principles, and direction Ensure services are aligned with: User needs Business objectives Policy and operational constraints Work across programmes to ensure consistency, coherence, and scalability of services User-Centred Design Leadership Champion GDS and User-Centred Design (UCD) principles across teams Leverage user research insights to: Inform design decisions Drive service improvements Collaborate closely with: User Researchers Product Managers Designers Stakeholder Engagement & Alignment Engage effectively with: Senior stakeholders Delivery teams Policy and operational stakeholders Facilitate workshops and collaborative sessions to: Align on service vision, priorities, and outcomes Communicate complex service concepts clearly to both technical and non-technical audiences Cross-Team Coordination Work across multiple Agile teams to ensure joined-up service delivery Identify and manage: Dependencies Gaps or overlaps between services Drive consistency across products, platforms, and services within the wider programme Continuous Improvement & Insight Use data and insight to: Identify service issues and improvement opportunities Evaluate service performance and user outcomes Support teams in iterating and continuously improving services Promote a culture of evidence-based design and ongoing optimisation Key Skills & Experience Essential Proven experience operating at SFIA Level 5 (Senior Service Designer) Strong track record of designing complex, end-to-end services within large organisations Advanced knowledge of service design methodologies and artefacts, including: Journey mapping Service blueprints Ecosystem mapping Deep understanding of user-centred design (UCD) principles and practices Excellent stakeholder engagement and facilitation skills Strong communication skills, with the ability to simplify complex concepts Ability to influence at both team and programme level Experience working within Agile, multidisciplinary teams Comfortable operating across multiple teams and programmes simultaneously Strong collaboration skills across design, product, delivery, and policy functions

Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details

We have an exciting job opportunity for ServiceNow Architect role at London, UK - Contract/FTE Role: ServiceNow Architect Duration: Contract/FTE Location: London, UK (02 Days onsite in a week) Key Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow Scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.

Lead Service Designer Contract 6 Months Hybrid Working - couple times per month in either London, Bristol or Warwick Market day rates inside IR35 via umbrella Are you a passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across the board! What You'll Do: In this senior, hands-on role, you'll be at the forefront of evolving our service design function from conceptual frameworks to fully operational delivery. Here's what you'll be focusing on: Leadership & Delivery: - Lead a dedicated service design team (4-8 members) and assist the Service Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into actionable delivery requirements. - Balance customer desirability, technical feasibility, and business viability to prioritise needs effectively. Stakeholder Engagement: - Collaborate closely with product teams, workstream teams, senior leadership, and external stakeholders. - Facilitate workshops to drive cross-team collaboration. Embedding & Capability Building: - Integrate the customer voice into governance and decision-making frameworks. - Coach teams in service design practises and lead workshops. Monitoring & Continuous Improvement: - Establish frameworks for ongoing evaluation and iteration beyond the initial contract. Key Skills & Experience: We are looking for someone who has: Strong service design leadership experience, ideally at a Lead level. Proven ability to implement service design in complex environments. Expertise in customer journey mapping and translating insights into delivery requirements. Excellent stakeholder management and influencing skills. Strong facilitation and workshop design capabilities. Experience in fast-paced and ambiguous environments. Ideal Candidate Profile: The perfect candidate will be: Deeply passionate about customer advocacy. A master at cutting through complexity to create clarity. Experienced in embedding service design in large programmes. Comfortable operating at both strategic and hands-on delivery levels. Previous local authority or government industry exposure If you are ready to embrace this exciting challenge and make a real difference, we would love to hear from you! Apply now to join our vibrant team and help shape exceptional customer experiences! Let's create value together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our client is looking for a Software Engineer/ServiceNow Specialist to joint their team on a 12 month initial contract, working out of their Manchester office at least 3 days a week. This role is Inside IR35 and requires an SC clearance. Must Haves: * Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) * Proven ability to design, configure, and implement ServiceNow solutions * Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. * Solid understanding of ServiceNow data model, CMDB, (CSDM 5) and core platform capabilities * Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub) * Ability to define and implement data mappings and transformation logic * Experience with incident, problem, change, and request * Experience leading customer onboarding, workshops, and solution design sessions * Strong capability to translate business requirements into robust technical solutions * Ability to produce high-quality technical documentation and functional specifications Desirable: * Experience with ServiceNow eBonding (Service Exchange or other) * Exposure to ITOM, CSM, or AI ServiceNow modules * ServiceNow certifications (eg, CSA, CIS, CAD) Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Content Designer (BPSS Eligible) Remote (occasional London travel) £477 per day (Inside IR35) 12 months The Role We're seeking a skilled Content Designer to join an Agile team delivering user-centred digital services. You'll create clear, accessible, and inclusive content that helps users achieve their goals while aligning with organisational objectives click apply for full job details

A growing multi-disciplinary construction consultancy is looking to strengthen its Health & Safety and Building Safety team with the appointment of an experienced Principal Designer. This is an excellent opportunity for someone who enjoys the advisory side of construction and wants to work across a genuinely diverse project portfolio spanning commercial, healthcare, education, defence, residential and public sector developments. The business has seen consistent growth over recent years and continues to invest heavily in its compliance and Building Safety offering, creating an opportunity for an ambitious Principal Designer to play a key role within an established and highly respected consultancy environment. Working closely with clients, design teams and contractors, you'll provide Principal Designer and CDM advisory services from project inception through to completion, ensuring compliance, managing risk and helping clients navigate an increasingly complex regulatory landscape. With the introduction of the Building Safety Act and evolving Building Regulations requirements, this role offers an excellent blend of traditional CDM duties alongside Building Regulations Principal Designer responsibilities. Typical responsibilities will include: Acting as Principal Designer under CDM Regulations 2015 Supporting clients through Building Regulations and Building Safety Act requirements Producing and reviewing Pre-Construction Information, Design Risk Registers and Health & Safety documentation Leading design risk workshops and chairing design team meetings Advising clients, designers and contractors on their statutory duties and project obligations Carrying out site inspections and compliance audits Reviewing RAMS and providing practical risk management advice Monitoring design risk management throughout the project lifecycle Preparing clear and concise reports for clients and project stakeholders Supporting Gateway submissions and Building Regulations compliance processes where required About You We're keen to speak with individuals who have a strong understanding of CDM legislation and are looking to develop their career within a consultancy that genuinely values technical excellence and professional development. You will ideally have: Experience operating as a Principal Designer, CDM Consultant or CDM Advisor Strong working knowledge of CDM Regulations 2015 Good understanding of Building Regulations and the Building Safety Act 2022 CMaPS accreditation or a desire to work towards it APS membership or similar professional affiliation Strong communication and stakeholder management skills The confidence to advise clients and project teams on complex compliance matters Experience across multiple construction sectors would be advantageous Full UK Driving Licence Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.

A London-focused CDM Advisor / Principal Designer role offering hybrid flexibility, typically 3 days working from home and 2 days in the London office, with the opportunity to shape the position around your level of experience. This role could suit a developing CDM professional looking for support, guidance and continued development within an established consultancy, or a more experienced CDM Advisor / Principal Designer who wants autonomy, client interaction and ownership of their own project portfolio. You ll be involved across a varied range of commercial, industrial, residential, new build and private development schemes, working closely with clients, design teams and contractors to support CDM compliance, manage design risk and contribute to safe project delivery. The Role Provide Client CDM Advisory services across multiple projects Lead design risk reviews and challenge where necessary Review and comment on design information to eliminate or reduce foreseeable risks Prepare and manage F10 notifications and Pre-Construction Information Review CPPs, RAMS and contractor documentation Coordinate and oversee Health and Safety Files Undertake site inspections across London when required Manage your own portfolio of projects and client relationships, with support available depending on experience Projects are varied and include Commercial, Industrial, Residential, New Build and private developments. About You Experience operating as a CDM Advisor and/or Principal Designer Good working knowledge of CDM 2015 NEBOSH Construction or equivalent as a minimum Comfortable managing projects independently Confident communicator with clients and design teams What s On Offer Salary up to £65,000 depending on experience Hybrid working - typically 2 days in the London office, 3 days home 35 hour working week Private medical insurance. Discretionary bonus scheme 26 days annual leave plus bank holidays Additional benefits. This role suits either a developing CDM professional looking for support and progression, or a more experienced advisor who enjoys delivery, autonomy, client interaction and ownership of varied projects.

We are partnering with a well-established and highly respected UK infrastructure solutions provider, renowned for delivering innovative products and services across major transport and construction sectors, now seeking a commercially driven Business Development Manager to support continued growth across key strategic markets. This is a high-impact role where you'll be responsible for driving revenue growth across a portfolio of infrastructure solutions, developing new business opportunities, influencing project specifications and building long-term relationships with key stakeholders across the UK and international markets. The Role As Business Development Manager, you will: Develop and execute strategic sales plans to achieve ambitious growth targets. Identify and secure new business opportunities across highways, infrastructure and construction sectors. Build and maintain strong relationships with contractors, consultants, designers, local authorities and infrastructure stakeholders. Engage with clients to understand project requirements and deliver tailored technical solutions. Influence project specifications at the earliest stages of the design process. Manage and grow existing customer accounts while maximising profitability. About You Proven experience in business development, technical sales or solution selling. Experience within highways, infrastructure, construction, civil engineering or related sectors. Strong commercial awareness and negotiation skills. The ability to understand technical specifications and engineering drawings. Experience presenting solutions to clients and key stakeholders. Excellent communication and relationship management skills. Experience using CRM systems to manage sales pipelines and forecasting. A proactive, self-motivated approach with a strong focus on results. A full UK driving licence and willingness to travel as required. What's On Offer? Competitive salary upto 55,000 Performance-related bonus scheme 25 days annual leave plus bank holidays If you're a driven business development professional looking to make a real impact within a growing and innovative infrastructure business, we'd love to hear from you. Apply today to discuss this opportunity in confidence. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

Job Title: Civils Director - Rail & Infrastructure Responsible for (no. of staff): 20+ Reports to (Job Title): Managing Director Job Summary We are seeking a dynamic, technically aware, and commercially focused Director to establish and lead an SME consultancy's new Manchester office. The post-holder will take responsibility for building and managing a regional team, developing strong client relationships, and delivering complex rail and infrastructure engineering projects. Working closely with the Managing Director and Senior Leadership, the role combines strategic growth, business development, technical oversight, and project delivery. The successful candidate will be expected to act as both a business leader and technical authority, ensuring projects are delivered to the highest standards of safety, quality, and efficiency. This is a hands-on leadership role, providing extensive scope for professional growth and the freedom to shape a new regional hub with the full support of the wider business. Key Responsibilities and Accountabilities Leadership & Management Establish and lead the Manchester office, creating a high-performing and collaborative team environment. Provide technical leadership and professional development for staff, acting as mentor and "go-to" authority on engineering matters. Foster cohesion between UK and non-UK offices and promote best practice across disciplines. Business Development & Strategy Identify, pursue, and secure new opportunities within the rail and infrastructure sectors. Prepare fee proposals, manage bids, and build long-term client relationships. Represent the business at client meetings, industry forums, and regional events. Contribute to the strategic growth plan for the Northern region. Project Delivery Oversee the successful delivery of multidisciplinary rail and infrastructure projects, ensuring deadlines, budgets, and quality standards are met. Review and approve engineering designs, specifications, calculations, and reports. Act as CRE / CEM on projects as required by Network Rail or TOCs. Coordinate project assurance submissions and compliance with industry standards. Nurture and develop existing engineering teams elsewhere in the UK and locally within the Manchester office. Commercial & Financial Management Take responsibility for financial performance of the Manchester office, including forecasting, budgeting, and reporting. Ensure efficient allocation of resources, identifying recruitment needs and driving project delivery. Support compliance with audits such as RISQS and ISO. Client & Stakeholder Engagement Build and maintain strong relationships with infrastructure owners, contractors, and public sector clients. Ensure effective communication at all levels of client management. Coordinate with other company specialist services to maximise value to clients. Health, Safety, Quality, and Environment (HSQE) Ensure compliance with all relevant health, safety, quality, and environmental legislation, standards, and company policies. Promote the highest levels of HSQE awareness and actively implement the duties of the Designer under CDM Regulations. Support audits and continuous improvement in HSQE performance. Minimum Competencies Required Strong client focus with excellent relationship management skills. Proven leadership and team-building ability. Innovative approach to engineering and problem-solving. Commercial awareness with the ability to identify and secure new business. Commitment to continuing professional development (CPD). Effective communication, influencing, and presentation skills. Delivery-driven with strong organisational and resource management capability. Required Previous Experience Significant track record in the UK rail and infrastructure sector, ideally within a consultancy environment. Experience of managing multidisciplinary projects in design and delivery. Technical expertise in civil/structural design including rail infrastructure, buildings, and associated works. Familiarity with UK codes, practices, and rail industry procedures. Experience acting in CRE / CEM roles for Network Rail or equivalent. Proven ability to win work, prepare fee proposals, and develop long-term client relationships. Demonstrable skills in mentoring and developing less experienced engineers. Other Requirements Ability to travel and work flexible hours, including evenings/weekends where required by rail operations. Commitment to supporting the company values and strategic growth. Professional Qualifications / Certifications Required Degree educated in Civil/Structural Engineering or related discipline. Chartered or Incorporated Engineer (CEng, MICE, IStructE) preferred, or working towards chartership. Project management and/or commercial accreditations (e.g., MAPM, MRICS) desirable.