161 jobs found

We are currently recruiting for a Forklift Driver / Grading Line Operative to join a busy and fast-paced agricultural operation. This is an excellent opportunity for an experienced forklift driver with a strong understanding of stock control and produce handling to become part of a hardworking and supportive team. Key Responsibilities Operating forklifts and telehandlers safely and efficiently. Managing the flow of produce through the washing and grading process. Monitoring stock levels and ensuring accurate stock control. Loading and unloading produce as required. Supporting the smooth operation of the washing and grading line. Carrying out basic mechanical checks and assisting with minor maintenance where required. Maintaining high standards of housekeeping, quality, and food safety. Following all health and safety procedures at all times. About You Valid Forklift Licence essential. Telehandler experience highly desirable. Previous experience within a farming, agricultural, fresh produce, or food production environment preferred. Good understanding of stock control and inventory management. Mechanically minded with the ability to identify and resolve minor operational issues. Reliable, hardworking, and able to work in a fast-paced environment. Strong attention to detail and commitment to safety. Flexible approach to working hours, with longer days required during busy periods. What's on Offer Competitive pay rate of 15.96 per hour . Opportunity to work within a well-established agricultural business. Friendly and supportive team environment. Varied and hands-on role with responsibility and autonomy. Immediate start available for the right candidate. If you have forklift and telehandler experience, enjoy working in a busy agricultural environment, and are looking for your next challenge, we'd love to hear from you. Crem Recruitment are acting as a recruitment agency in relation to this vacancy

Commercial Account Executive - York - Up to £40,000 Join a long-established, independently owned broker in York city centre that has built its reputation on expertise, relationships and doing right by its clients - not targets and cold calls. This is a role for an experienced Account Executive or Handler who wants to work somewhere that genuinely values its people and its clients in equal measure click apply for full job details

We are working with a well-established pump rental provider delivering temporary and engineered pumping solutions across the construction, water, and environmental sectors nationwide. They are now seeking a Mobile Electrician to join their growing electrical team in the Chandlers Ford area. This is a hands-on, field-based role suited to an experienced electrician who can install, maintain, service and repair electrical and mechanical pump equipment across branches and customer sites throughout the South region. Responsibilities: Carry out electrical installation work in line with current IEE Wiring Regulations and construction safety standards Install, test, maintain, service and repair electrical and mechanical pump sets, plant and site equipment Work from drawings, specifications and wiring diagrams to identify faults and complete modifications Produce repair reports and estimates while advising on safety issues where required Ensure all Risk Assessments and Method Statements are followed and properly documented Maintain accurate records and update internal systems with job information Keep vehicles, tools, workspaces and equipment clean, safe and well organised Communicate clearly with managers, customers and internal teams regarding timelines, quality and service levels Work independently to manage workload, call outs and site requirements Take part in the on-call rota to support urgent customer requirements Skills & Experience: JIB qualified Electrician with ECS Gold Card NVQ Level 3 in Electrical Installations AM2 qualification 18th Edition Wiring Regulations Experience working as an electrician in industrial or commercial environments Knowledge of electrical systems, circuits and electrical components Ability to read technical drawings, schematics and written instructions Confident using hand tools, power tools and diagnostic equipment safely Strong communication skills with accurate record keeping and attention to detail Full UK driving licence with no more than 6 points Summary Position : Mobile Electrician Location : Chandlers Ford Duration : Permanent Salary : 48,500 - 62,500 including Overtime, On-call + Company Van Start : Notice dependent This is a great opportunity for a skilled Mobile Electrician to join a growing electrical division with varied site work, strong earning potential and long-term career development. Apply Now!

GBR Recrutiment are working in partnership with a leading agricultural clients, recruiting for an experienced Agricultural Service Engineer / Technician. This key engineering role will include working within the depot workshop as well as out on clients farms / agri businesses, working on various agri brands products including tractors, combines, telehandlers, trailers & attachments. This work is fast paced & challenging especially during harvest season, therefore attention to detail is key along with high end customer satisfaction. Duties: Provide an excellent level of customer care at all times Carry out fault diagnosis, maintenance and repair, both on customers sites and in the dealership workshop Carry out servicing and repairs to a high standard in both a timely and professional manner Assemble and prepare new and used machines ready for delivery Have an excellent knowledge of modern agricultural farming practices Be able to follow manufactures warranty procedures Key Skills we are looking for: Strong agricultural engineering experience (ideally) or from plant machinery, specialist machinery, groundcare machinery, commercial vehicles, municipal machinery etc. . Professional communication skills with the ability to deal sensitively and diplomatically with customers and colleagues. Able to use diagnostic tools and computers. Previous field based experience in a demanding customer-facing role. Full UK driving license required (company vehicle & fuel card provided). This role couild suit someone working as a Agricultural Engineering Technician, Field Service Engineer, Workshop Engineer, Farm Machinery Engineer, Agricultural Mechanic, Plant Machinery Engineer, Plant Engineer or similar job titles with comparable tasks. This position is commutable from Kingston upon Hull, Bridlington, Beverley, Hornsea, Market Weighton, Goole, Brough, Brigg, Immingham, Grimsby & other areas of East Yorkshire & North Lincolnshire. Interviews to take place immediately, apply today!

GBR Recrutiment are working in partnership with a leading agricultural clients, recruiting for an experienced Agricultural Service Engineer / Technician. This key engineering role will include working within the depot workshop as well as out on clients farms / agri businesses, working on various agri brands products including tractors, combines, telehandlers, trailers & attachments. This work is fast paced & challenging especially during harvest season, therefore attention to detail is key along with high end customer satisfaction. Duties: Provide an excellent level of customer care at all times Carry out fault diagnosis, maintenance and repair, both on customers sites and in the dealership workshop Carry out servicing and repairs to a high standard in both a timely and professional manner Assemble and prepare new and used machines ready for delivery Have an excellent knowledge of modern agricultural farming practices Be able to follow manufactures warranty procedures Key Skills we are looking for: Strong agricultural engineering experience (ideally) or from plant machinery, specialist machinery, groundcare machinery, commercial vehicles, municipal machinery etc. . Professional communication skills with the ability to deal sensitively and diplomatically with customers and colleagues. Able to use diagnostic tools and computers. Previous field based experience in a demanding customer-facing role. Full UK driving license required (company vehicle & fuel card provided). This role couild suit someone working as a Agricultural Engineering Technician, Field Service Engineer, Workshop Engineer, Farm Machinery Engineer, Agricultural Mechanic, Plant Machinery Engineer, Plant Engineer or similar job titles with comparable tasks. This position is commutable from Kingston upon Hull, Bridlington, Beverley, Hornsea, Market Weighton, Goole, Brough, Brigg, Immingham, Grimsby & other areas of East Yorkshire & North Lincolnshire. Interviews to take place immediately, apply today!

GBR Recrutiment are working in partnership with a leading agricultural clients, recruiting for an experienced Agricultural Service Engineer / Technician. This key engineering role will include working within the depot workshop as well as out on clients farms / agri businesses, working on various agri brands products including tractors, combines, telehandlers, trailers & attachments. This work is fast paced & challenging especially during harvest season, therefore attention to detail is key along with high end customer satisfaction. Duties: Provide an excellent level of customer care at all times Carry out fault diagnosis, maintenance and repair, both on customers sites and in the dealership workshop Carry out servicing and repairs to a high standard in both a timely and professional manner Assemble and prepare new and used machines ready for delivery Have an excellent knowledge of modern agricultural farming practices Be able to follow manufactures warranty procedures Key Skills we are looking for: Strong agricultural engineering experience (ideally) or from plant machinery, specialist machinery, groundcare machinery, commercial vehicles, municipal machinery etc. . Professional communication skills with the ability to deal sensitively and diplomatically with customers and colleagues. Able to use diagnostic tools and computers. Previous field based experience in a demanding customer-facing role. Full UK driving license required (company vehicle & fuel card provided). This role couild suit someone working as a Agricultural Engineering Technician, Field Service Engineer, Workshop Engineer, Farm Machinery Engineer, Agricultural Mechanic, Plant Machinery Engineer, Plant Engineer or similar job titles with comparable tasks. This position is commutable from Kingston upon Hull, Bridlington, Beverley, Hornsea, Market Weighton, Goole, Brough, Brigg, Immingham, Grimsby & other areas of East Yorkshire & North Lincolnshire. Interviews to take place immediately, apply today!

GBR Recrutiment are working in partnership with a leading agricultural clients, recruiting for an experienced Agricultural Service Engineer / Technician. This key engineering role will include working within the depot workshop as well as out on clients farms / agri businesses, working on various agri brands products including tractors, combines, telehandlers, trailers & attachments. This work is fast paced & challenging especially during harvest season, therefore attention to detail is key along with high end customer satisfaction. Duties: Provide an excellent level of customer care at all times Carry out fault diagnosis, maintenance and repair, both on customers sites and in the dealership workshop Carry out servicing and repairs to a high standard in both a timely and professional manner Assemble and prepare new and used machines ready for delivery Have an excellent knowledge of modern agricultural farming practices Be able to follow manufactures warranty procedures Key Skills we are looking for: Strong agricultural engineering experience (ideally) or from plant machinery, specialist machinery, groundcare machinery, commercial vehicles, municipal machinery etc. . Professional communication skills with the ability to deal sensitively and diplomatically with customers and colleagues. Able to use diagnostic tools and computers. Previous field based experience in a demanding customer-facing role. Full UK driving license required (company vehicle & fuel card provided). This role couild suit someone working as a Agricultural Engineering Technician, Field Service Engineer, Workshop Engineer, Farm Machinery Engineer, Agricultural Mechanic, Plant Machinery Engineer, Plant Engineer or similar job titles with comparable tasks. This position is commutable from Kingston upon Hull, Bridlington, Beverley, Hornsea, Market Weighton, Goole, Brough, Brigg, Immingham, Grimsby & other areas of East Yorkshire & North Lincolnshire. Interviews to take place immediately, apply today!

Location : West London (Hybrid working) Job Type : Permanent, Full-Time Salary : £30,000 - £35,000 per annum + bonus Reed is working with a fast-growing and highly respected organisation within the UK energy sector to recruit a Complaints Handler & Quality Analyst . This is an excellent opportunity for someone with a background in customer service, complaints, or operations who is looking to develop further into quality assurance, customer experience, and process improvement within a supportive and fast-growing business. Complaint Handling Manage and investigate customer complaints and escalations in line with internal procedures Review account history, billing data, communications, and supporting evidence Work cross-functionally to identify root causes and support effective resolutions Draft clear, well-structured customer responses and investigation summaries Monitor case progress to ensure deadlines are met Identify recurring issues, trends, and customer pain points Maintain accurate records and support reporting activity Quality Assurance & Analysis Review calls, emails, and tickets against defined quality standards Assess tone, accuracy, professionalism, and overall customer experience Provide feedback to support coaching and performance improvement Identify trends, training needs, and process improvement opportunities Collaborate with operational teams to improve service delivery and outcomes About You Experience in customer service, customer operations, or complaints handling Exposure to complaints, escalations, or quality monitoring (desirable) Excellent attention to detail with strong analytical thinking Ability to investigate issues across systems and identify root causes Very comfortable working with data (Excel skills advantageous) If you are interested in this opportunity, please apply with your updated CV and reach out to .

Regulatory Advisor - 6 Months Contract - Farnborough Your new company Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team. Your new role As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met. Key responsibilities include: Logging DSARs, complaints, and claims within 24 hours of receipt. Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines. Managing multiple shared mailboxes and processing correspondence efficiently. Monitoring daily exception reports to ensure compliance with SLAs. Obtaining call recordings and supporting DSAR requests. Contacting customers and CMCs where required to resolve queries. Supporting monthly CCA remediation activities. Assisting with FOS (Financial Mediator Service) referrals and invoicing processes. Supporting complaints and commission case handlers with administrative activities. Managing bulk imports and duplicate complaint records within internal systems. Preparing and distributing weekly and monthly regulatory reporting schedules. Identifying trends across complaints, claims, and DSARs and reporting findings to senior stakeholders. What you'll need to succeed To be successful in this role, you will have: Strong administrative and organisational skills. Excellent attention to detail and accuracy. The ability to prioritise workload effectively and work under pressure. Strong communication skills, both written and verbal. The ability to work independently and collaboratively within a team environment. Good working knowledge of Microsoft Office applications. Previous experience within an administrative and customer service environment. Experience working within a complaint handling, regulatory, or compliance-related function. Experience within the Automotive or Regulated Financial Services sector would be advantageous. What you'll get in return Competitive salary package. Opportunity to work within a supportive and collaborative team. Exposure to a highly regulated and business-critical function. Career development and progression opportunities. Comprehensive training and ongoing professional development. Flexible and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.

Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.

Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action Accurately interpret intelligence and use it to drive an appropriate investigation strategy Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements Ensure output achieves acceptable levels of accuracy and quantity Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance Avoid any claims leakage whilst maximising savings/repudiations Ensure strict adherence to agreed counter fraud strategies Respond efficiently to telephone calls into the team/department Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team What We're Looking For: Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained Excellent organisational skills and the ability to work independently with minimum support Strong negotiation skills along with Excellent customer services skills An understanding of the intelligence and investigative tools available to validate claims Ability to provide clear and concise instructions to service providers to assist in the investigation of claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role.

Customer Complaints Team Leader (Social Housing Repairs) Location: Basildon Salary: 35,000 per annum Contract Type: Full-time, Permanent About the Role Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement? We are looking for an exceptional Customer Complaints Team Leader to champion our "right first time" quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents. You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets. Key Responsibilities Team Leadership & Performance: Manage, motivate, and mentor a small team of complaints handlers, conducting regular 1:1s, team meetings, and performance coaching sessions. Complaints Resolution: Act as an escalation point for complex or sensitive resident complaints, resolving issues swiftly while building trusted, professional relationships with customers. WIP & Data Management: Keep a sharp eye on Work in Progress (WIP) and contact centre KPIs, using performance data to drive productivity, mitigate operational risks, and spot trends. Continuous Improvement: Promote a strong "right first time" culture across all contact channels, identifying areas for innovation and system improvements. Operational Reporting: Confidently utilize internal IT platforms and Microsoft Office tools to pull reports, support cost reviews, and track business targets (including turnover, absence, and diversity markers). What We Are Looking For Social Housing Repairs Background: Essential. You must bring a strong understanding of the unique pressures, priorities, and tenant dynamics involved in delivering high-quality housing repairs and maintenance services. Supervisory Experience: Proven experience leading, managing, and developing a small team within a customer service or contact centre environment. Complaints Mastery: A track record of handling, investigating, and resolving complex customer grievances with an empathetic, proactive, and solution-focused approach. Data & WIP Literate: Comfortable managing workloads through metrics, with a strong understanding of how to interpret data to maximize customer satisfaction. Tech-Savvy: Excellent working knowledge of Microsoft Office (Word, Excel, and PowerPoint) and the confidence to master internal housing/operational databases quickly. What's on Offer? A competitive salary of 35,000 per annum. A friendly, supportive, and driven working environment. To Apply If you have the social housing repairs experience and the leadership skills to take our customer experience to the next level, please apply with your CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Planner - Social Housing Repairs & Maintenance Based in Kingston Full-Time, Temporary position 3-6 months Hourly Rate: 14.50- 16.30 an hour We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online now or call Meg on (phone number removed)!

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image

Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!

Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!

Salary: £26200 - £27000 (depending on experience) + annual bonus Hours: Full-time, 36 hours per week Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months) Location: Longbenton, Newcastle At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most. We're proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness. We're recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site. The Role Guiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolution Gathering and recording accurate information to progress claims efficiently Assessing each case carefully and making fair decisions based on the facts Arranging repairs, mobility support, or replacements through our trusted partners Handling queries and resolving issues with empathy and professionalism Exploring opportunities to settle claims on first contact where appropriate Securing services for customers, including repair, mobility, and salvage options through our dedicated supplier network Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities. We're looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most. We need (min experience) A passion for delivering excellent customer experiences Min 6 months previous customer services experience is required. Experience from Contact centres, retail, military, hospitality, or leisure is welcomed Clear and confident communication skills, both written and verbal Strong technical capability as you'll regularly use multiple systems simultaneously Empathy, resilience, and adaptability in a fast-paced environment What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. Where you'll be working Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides. Important information. You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.

Working hours: Full time - 37 hours per week Schedule type: Hybrid working - expected office days 2 days per week (after initial 6 weeks training). However, this is dependent on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Complaints Handler, you'll join a forward-thinking customer service & engagement team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Ensure a high-quality, fair complaints handling process that resolves issues promptly, improves satisfaction, and reinforces trust between Raven and its residents. Act on customer feedback by listening, analysing complaints, and ensuring the voice of the customer is reflected in service improvements. Engage directly with customers, including via social media, to ensure concerns are heard, addressed, and responded to in a timely and empathetic manner. Improve complaint resolution outcomes by identifying root causes of dissatisfaction, reducing repeat contacts, and feeding insights into service redesign. Ensure full compliance with the Housing Ombudsman Complaint Handling Code and act as first point of contact for the Housing Ombudsman Service, providing accurate and timely information to caseworkers and legal teams. What you'll bring We're looking for someone who: Will bring excellent GDPR and data protection legislation knowledge. Proven experience of providing customer service in a housing association or similar regulated sector. An understanding of regulatory requirements and standards for complaint handling. Knowledge of Risk, Governance and Assurance in the Housing Sector. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Telehandler We are recruiting an experienced Telehandler to join a reliable site team in Scone starting ASAP. The Role Operate a telehandler to move materials safely around a busy construction site Load and unload deliveries, distribute materials to trades, and support site logistics Carry out daily machine checks and basic maintenance in line with health and safety standards Work closely with the Site Manager and subcontractors to ensure smooth day-to-day operations Maintain a clean, organised and safe working environment at all times We're Looking For - Telehandler Valid CPCS or NPORS telehandler ticket Previous experience operating a telehandler or forklift on a construction site Strong awareness of site safety and manual handling best practice Reliable, punctual, and able to work effectively as part of a wider site team Full PPE and the right to work in the UK What's In It For You 19- 21 per hour, paid weekly Onsite, full-time position with consistent hours Immediate start available Call to Action If interested in the poison above, please send your CV to (url removed) or alternatively (phone number removed). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.