Mobile Crane Operator (CPCS / NPORS) Towercraft UK Ltd - London (Field-based, UK-wide) Job Type: Full-time, Permanent Start Date: ASAP About the Role Towercraft UK Ltd is looking for an experienced Mobile Crane Operator (Bocker AK37 or relevant) to support our robotic façade cleaning and exterior maintenance operations across the UK. You will be responsible for the safe setup, operation, and dismantling of mobile cranes on live sites, working closely with our operations team and appointed persons. Key Responsibilities Operate mobile cranes safely and efficiently on site Carry out daily pre-use checks and routine crane inspections Set up cranes including outriggers, ground assessment, and exclusion zones Follow lift plans, RAMS, and method statements Communicate clearly with banksman / slinger-signaller Ensure compliance with LOLER, PUWER and HSE requirements Maintain lifting records and site documentation Liaise with site management and FM teams Report defects, incidents, or unsafe conditions immediately Requirements Valid CPCS A60 or NPORS N101 (with CSCS) Mobile Crane Operator card Proven experience operating mobile cranes Strong understanding of lift plans and load charts Excellent safety awareness Full UK driving licence (CAT C) Desirable (Not Essential) Mobile Crane experience (Bocker AK37 or relevant) Slinger/Signaller or Banksman certification Appointed Person certification Experience on façade, glazing, BMU, or external maintenance projects IPAF / PASMA / working at height awareness What We Offer Competitive pay + overtime Long-term, stable employment Training and upskilling opportunities Work with innovative robotic façade technology Supportive and professional team environment
Jun 27, 2026
Full time
Mobile Crane Operator (CPCS / NPORS) Towercraft UK Ltd - London (Field-based, UK-wide) Job Type: Full-time, Permanent Start Date: ASAP About the Role Towercraft UK Ltd is looking for an experienced Mobile Crane Operator (Bocker AK37 or relevant) to support our robotic façade cleaning and exterior maintenance operations across the UK. You will be responsible for the safe setup, operation, and dismantling of mobile cranes on live sites, working closely with our operations team and appointed persons. Key Responsibilities Operate mobile cranes safely and efficiently on site Carry out daily pre-use checks and routine crane inspections Set up cranes including outriggers, ground assessment, and exclusion zones Follow lift plans, RAMS, and method statements Communicate clearly with banksman / slinger-signaller Ensure compliance with LOLER, PUWER and HSE requirements Maintain lifting records and site documentation Liaise with site management and FM teams Report defects, incidents, or unsafe conditions immediately Requirements Valid CPCS A60 or NPORS N101 (with CSCS) Mobile Crane Operator card Proven experience operating mobile cranes Strong understanding of lift plans and load charts Excellent safety awareness Full UK driving licence (CAT C) Desirable (Not Essential) Mobile Crane experience (Bocker AK37 or relevant) Slinger/Signaller or Banksman certification Appointed Person certification Experience on façade, glazing, BMU, or external maintenance projects IPAF / PASMA / working at height awareness What We Offer Competitive pay + overtime Long-term, stable employment Training and upskilling opportunities Work with innovative robotic façade technology Supportive and professional team environment
An exciting opportunity has arisen for an experienced Appointed Person (AP) to take full ownership of planning and delivering safe, compliant lifting operations within a dynamic and fast-paced operational environment. Key Responsibilities Lead the planning and coordination of all lifting operations in line with LOLER 1998, BS 7121, and industry best practice Produce and approve comprehensive lift pla click apply for full job details
Jun 25, 2026
Full time
An exciting opportunity has arisen for an experienced Appointed Person (AP) to take full ownership of planning and delivering safe, compliant lifting operations within a dynamic and fast-paced operational environment. Key Responsibilities Lead the planning and coordination of all lifting operations in line with LOLER 1998, BS 7121, and industry best practice Produce and approve comprehensive lift pla click apply for full job details
Appointed Person (Lifting Operations) / Lift Planner Salary £35 - £40k + benefits and career opportunities Location: King's Lynn with regional travel We have an exciting opportunity for an Appointed Person / Lift Planner to work for an industry We have an exciting opportunity for an Appointed Person / Lift Planner to work for an industry leading provider of modular buildings and site accommodat click apply for full job details
Jun 24, 2026
Full time
Appointed Person (Lifting Operations) / Lift Planner Salary £35 - £40k + benefits and career opportunities Location: King's Lynn with regional travel We have an exciting opportunity for an Appointed Person / Lift Planner to work for an industry We have an exciting opportunity for an Appointed Person / Lift Planner to work for an industry leading provider of modular buildings and site accommodat click apply for full job details
Health & Safety Advisor, project work across the UK £55k + benefits (you will ideally live in the Midlands with travel to sites) Are you a site-focused Health & Safety Advisor who enjoys being visible, practical and close to the work being delivered? This is a newly created opportunity to join a growing UK project team, supporting major construction, automation, logistics and engineering-led projects across the UK. As Health & Safety Advisor, you will play a key role in keeping complex project environments safe, compliant and well controlled. The first project is expected to be in Doncaster, with a Keele office base, although where you live in the UK is less important than your ability to travel and be on site. As Health & Safety Advisor, you will: Provide practical health and safety advice to project teams, installation teams, contractors and site stakeholders Support construction, automation, logistics and engineering project environments Act as a key H&S point of contact on project sites Attend project and construction meetings, providing clear HSE input Work closely with project managers, construction supervisors, principal contractors, subcontractors and client-side representatives Carry out site inspections, audits and safety checks across construction zones and operational areas Review and support risk assessments, method statements and supply chain documentation Identify hazards and advise on suitable control measures Support high-risk works including lifting operations, temporary works, work at height, machinery installation and heavy machinery environments Monitor compliance with PPE, safe systems of work, site rules and emergency procedures Support incident, accident and near-miss investigations Document findings, identify root causes and help ensure corrective actions are completed Maintain safety records, compliance documentation and quality-related logs Support environmental compliance and promote safe, responsible working practices Deliver or support toolbox talks, briefings and safety training Help build a positive, proactive safety culture across site teams The Health & Safety Advisor will ideally have: Experience working in health and safety, construction management or a related field Strong knowledge of construction site safety and project-based environments NEBOSH General Certificate, NEBOSH Construction or similar CSCS or similar site safety credentials Temporary Works Supervisor, Temporary Works Coordinator or similar knowledge Appointed Person for Lifting or similar experience Machine safety knowledge, including Level 3 or similar Knowledge of CDM Regulations Experience around automation, logistics, machinery installation or engineering-led projects Confidence working around heavy machinery and at height Strong written and verbal communication skills Sound judgement and the ability to work independently Good Microsoft Office skills, including Excel, PowerPoint, Access and Project The ability to influence people at all levels in a practical and professional way Success as Health & Safety Advisor will come from being visible, proactive and trusted on site. You will help project teams understand risk, maintain safe systems of work and keep safety standards high without slowing progress unnecessarily. You will be someone who can spot issues early, communicate clearly and support safe delivery across complex project environments. Your work will directly contribute to safer sites, stronger compliance and successful project outcomes. This is an excellent opportunity for a confident Health & Safety Advisor who wants to take ownership, stay close to site activity and support technically complex projects across the UK. This is a 40-hour-per-week role offering a salary of circa £55,000, with travel expenses reimbursed in line with HMRC mileage rates. The role is expected to be around 95% site-based, with accommodation arranged and usually paid for by the company where overnight stays are required.
Jun 24, 2026
Full time
Health & Safety Advisor, project work across the UK £55k + benefits (you will ideally live in the Midlands with travel to sites) Are you a site-focused Health & Safety Advisor who enjoys being visible, practical and close to the work being delivered? This is a newly created opportunity to join a growing UK project team, supporting major construction, automation, logistics and engineering-led projects across the UK. As Health & Safety Advisor, you will play a key role in keeping complex project environments safe, compliant and well controlled. The first project is expected to be in Doncaster, with a Keele office base, although where you live in the UK is less important than your ability to travel and be on site. As Health & Safety Advisor, you will: Provide practical health and safety advice to project teams, installation teams, contractors and site stakeholders Support construction, automation, logistics and engineering project environments Act as a key H&S point of contact on project sites Attend project and construction meetings, providing clear HSE input Work closely with project managers, construction supervisors, principal contractors, subcontractors and client-side representatives Carry out site inspections, audits and safety checks across construction zones and operational areas Review and support risk assessments, method statements and supply chain documentation Identify hazards and advise on suitable control measures Support high-risk works including lifting operations, temporary works, work at height, machinery installation and heavy machinery environments Monitor compliance with PPE, safe systems of work, site rules and emergency procedures Support incident, accident and near-miss investigations Document findings, identify root causes and help ensure corrective actions are completed Maintain safety records, compliance documentation and quality-related logs Support environmental compliance and promote safe, responsible working practices Deliver or support toolbox talks, briefings and safety training Help build a positive, proactive safety culture across site teams The Health & Safety Advisor will ideally have: Experience working in health and safety, construction management or a related field Strong knowledge of construction site safety and project-based environments NEBOSH General Certificate, NEBOSH Construction or similar CSCS or similar site safety credentials Temporary Works Supervisor, Temporary Works Coordinator or similar knowledge Appointed Person for Lifting or similar experience Machine safety knowledge, including Level 3 or similar Knowledge of CDM Regulations Experience around automation, logistics, machinery installation or engineering-led projects Confidence working around heavy machinery and at height Strong written and verbal communication skills Sound judgement and the ability to work independently Good Microsoft Office skills, including Excel, PowerPoint, Access and Project The ability to influence people at all levels in a practical and professional way Success as Health & Safety Advisor will come from being visible, proactive and trusted on site. You will help project teams understand risk, maintain safe systems of work and keep safety standards high without slowing progress unnecessarily. You will be someone who can spot issues early, communicate clearly and support safe delivery across complex project environments. Your work will directly contribute to safer sites, stronger compliance and successful project outcomes. This is an excellent opportunity for a confident Health & Safety Advisor who wants to take ownership, stay close to site activity and support technically complex projects across the UK. This is a 40-hour-per-week role offering a salary of circa £55,000, with travel expenses reimbursed in line with HMRC mileage rates. The role is expected to be around 95% site-based, with accommodation arranged and usually paid for by the company where overnight stays are required.
Our client, a leading Civil Engineering and Infrastructure specialist, is seeking a Temporary Works Coordinator to join their team in East London. Responsibilities: - Ensure that the design outputs meet CDM, health and safety, and environmental compliance. - Manage the development of specifications, coordination of specialist suppliers, and the technical query process. - Lead the design consultants and the internal teams to deliver the temporary solutions to schedule and budget. - Provide technical information and advice. - Propose and/or develop value-engineered alternative solutions (during design or construction phases). - Undertake technical review of method statements for complex or unusual methods. - Support the project delivery teams by providing solutions based on the client and site-specific requirements, including provisions and considerations for third parties where necessary. - Assist with the applications of movement orders and design-specific traffic management schemes to support these applications, including swept path analysis. - Assist with the approval of external suppliers. - Obtain or provide pricing for estimating purposes. - Undertake temporary works co-ordination during the design phase, including handover to the construction teams. - Deliver required services on time/cost/quality. Required Experiences: - Degree/HNC or equivalent in Civil Engineering. - Knowledge of temporary works, engineering management, construction processes and technical design, especially within deep drainage, lifting operations, and structural works. - Experience within the water and rail sectors. - Understanding of the detailed design of permanent and temporary works, including the use of AutoCAD. - Understanding of relevant industry specifications, e.g., CESWI, Network Rail, and Highways. - Experience in obtaining third-party technical approval of proposals. - CITB Temporary Works Co-coordinator. - CSCS card - Ability to identify risks and opportunities. - Previous experience in logistics planning. Desirable: - Appointed Person for Lifting - NRSWA Supervisor - A mix of site and design office experience - Incorporated/Chartered membership with a relevant professional institution (or en route to achieving such a qualification) - Knowledge of the technical approval process for the temporary works for the Transport for London (TFL), Docklands Light Railway (DLR), and the Network Rail (NR) - Familiarity with Autodesk, Bluebeam and Bentley 3D software.
Oct 04, 2025
Contractor
Our client, a leading Civil Engineering and Infrastructure specialist, is seeking a Temporary Works Coordinator to join their team in East London. Responsibilities: - Ensure that the design outputs meet CDM, health and safety, and environmental compliance. - Manage the development of specifications, coordination of specialist suppliers, and the technical query process. - Lead the design consultants and the internal teams to deliver the temporary solutions to schedule and budget. - Provide technical information and advice. - Propose and/or develop value-engineered alternative solutions (during design or construction phases). - Undertake technical review of method statements for complex or unusual methods. - Support the project delivery teams by providing solutions based on the client and site-specific requirements, including provisions and considerations for third parties where necessary. - Assist with the applications of movement orders and design-specific traffic management schemes to support these applications, including swept path analysis. - Assist with the approval of external suppliers. - Obtain or provide pricing for estimating purposes. - Undertake temporary works co-ordination during the design phase, including handover to the construction teams. - Deliver required services on time/cost/quality. Required Experiences: - Degree/HNC or equivalent in Civil Engineering. - Knowledge of temporary works, engineering management, construction processes and technical design, especially within deep drainage, lifting operations, and structural works. - Experience within the water and rail sectors. - Understanding of the detailed design of permanent and temporary works, including the use of AutoCAD. - Understanding of relevant industry specifications, e.g., CESWI, Network Rail, and Highways. - Experience in obtaining third-party technical approval of proposals. - CITB Temporary Works Co-coordinator. - CSCS card - Ability to identify risks and opportunities. - Previous experience in logistics planning. Desirable: - Appointed Person for Lifting - NRSWA Supervisor - A mix of site and design office experience - Incorporated/Chartered membership with a relevant professional institution (or en route to achieving such a qualification) - Knowledge of the technical approval process for the temporary works for the Transport for London (TFL), Docklands Light Railway (DLR), and the Network Rail (NR) - Familiarity with Autodesk, Bluebeam and Bentley 3D software.
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. An exciting and rewarding opportunity for a Senior Engineer to join our team at Sizewell C. We are looking for a site based Senior Engineer reporting to the Site Agent delivering multiple trenchless crossings on land and in a marine environment for our project on Sizewell C. Responsibilities Previous experience of heavy civils projects, preferably in the marine sector. Packages include; Jack-up barge operations, marine vessel operations (flat top, split hopper, multicat), dredging, piling, diving, structural steel fabrication. Performing the role of a temporary works supervisor / co-ordinator and exposure to implementing temporary works solutions. Ability to identify temporary works requirements, draft briefs and engage with design teams to solve challenges. Experience managing lifting operations, holds Appointed Person qualification ideally but not not essential. Ability to use AutoCAD and ideally SketchUp Ability to challenge permanent works designs and resolve problems to conclusion. Focused on driving value out of design and improving on subcontractor tendered costs. Ability to track, monitor and manage commercial and quality change events. Roles will be site based. Offices based in Woodbridge/Lowestoft. One of the roles may require offshore working, living aboard jack-up barge. Offshore rota to be confirmed. HSEQ performance at site level to support the Sub Agent and Work Manager. Quality performance at site level regarding standards of both workmanship and documentation. Engineering controls and performance of site engineering teams including HDD drill rig set up. Support management of supply chain during construction: progress, co-ordination and feedback Responsible for the production, review and monitoring of construction methodology documentation including RAMS and ITP's to ensuring compliance with the company's quality management system and the employers requirements. Responsible for production of as-built documentation from site. Responsible for materials forecast, procurement and reconciliation. Help collate and site data for inclusion in Daily Progress Reports. Responsible for the adherence of project team to information management procedures and requirement. About you Key Skills Previous experience of heavy civils projects, preferably in the marine sector. Previous experience of pipeline and /or utility sector including the use of trenchless techniques including Horizontal Direction Drilling (HDD). Management of safe systems of works and quality management. Implementation of Permit to Excavate and Services coordination. Excellent IT knowledge including use of AUTOCAD and Microsoft suite. Degree/HNC, or equivalent, in civil engineering desirable. 3-5year previous Good communication skills with client representatives, site team and operatives Ability to challenge designs and resolve problems to conclusion. Full Driving Licence. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Oct 03, 2025
Full time
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. An exciting and rewarding opportunity for a Senior Engineer to join our team at Sizewell C. We are looking for a site based Senior Engineer reporting to the Site Agent delivering multiple trenchless crossings on land and in a marine environment for our project on Sizewell C. Responsibilities Previous experience of heavy civils projects, preferably in the marine sector. Packages include; Jack-up barge operations, marine vessel operations (flat top, split hopper, multicat), dredging, piling, diving, structural steel fabrication. Performing the role of a temporary works supervisor / co-ordinator and exposure to implementing temporary works solutions. Ability to identify temporary works requirements, draft briefs and engage with design teams to solve challenges. Experience managing lifting operations, holds Appointed Person qualification ideally but not not essential. Ability to use AutoCAD and ideally SketchUp Ability to challenge permanent works designs and resolve problems to conclusion. Focused on driving value out of design and improving on subcontractor tendered costs. Ability to track, monitor and manage commercial and quality change events. Roles will be site based. Offices based in Woodbridge/Lowestoft. One of the roles may require offshore working, living aboard jack-up barge. Offshore rota to be confirmed. HSEQ performance at site level to support the Sub Agent and Work Manager. Quality performance at site level regarding standards of both workmanship and documentation. Engineering controls and performance of site engineering teams including HDD drill rig set up. Support management of supply chain during construction: progress, co-ordination and feedback Responsible for the production, review and monitoring of construction methodology documentation including RAMS and ITP's to ensuring compliance with the company's quality management system and the employers requirements. Responsible for production of as-built documentation from site. Responsible for materials forecast, procurement and reconciliation. Help collate and site data for inclusion in Daily Progress Reports. Responsible for the adherence of project team to information management procedures and requirement. About you Key Skills Previous experience of heavy civils projects, preferably in the marine sector. Previous experience of pipeline and /or utility sector including the use of trenchless techniques including Horizontal Direction Drilling (HDD). Management of safe systems of works and quality management. Implementation of Permit to Excavate and Services coordination. Excellent IT knowledge including use of AUTOCAD and Microsoft suite. Degree/HNC, or equivalent, in civil engineering desirable. 3-5year previous Good communication skills with client representatives, site team and operatives Ability to challenge designs and resolve problems to conclusion. Full Driving Licence. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
What you'll be doing Facilities duties: Support the delivery of all building management, facilities and maintenance services at Carmelite House. Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc. Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames. Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner. Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current. To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events. To provide ad hoc support to the Print Room team as may be necessary. Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required. Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions. To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers. Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters. Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours. Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies. Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required Manage the various types of lockers located around the building including key issuing and up-dating admin database records. Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements. Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks. Collate and record daily building occupancy statistics. Management of the 6th Story are area display books and how they are presented. Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal. Recording and safe storage of all lost property items ready for collection or disposal after set period of time. To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods. Reception duties: Greet visitors, staff and contractors in a professional and courteous manner at all times. Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way. Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times. Manage the visitor management system, recording visitor arrivals and contacting the respective host. Issue daily temporary staff access passes and recording them on the card management database system This is not an exclusive or exhaustive list of duties, and the job holder be required to undertake such other tasks as may reasonably be required. Who we are looking for Skills/Knowledge/Personal Attributes: Previous experience working within a facilities, property management or hotel environment is essential. Excellent communication and interpersonal skills with a professional and client focus demeanour. Polite, courteous and have a personable and approachable manner. Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams). Ability to work under pressure, including dealing with ever changing priorities. Working style that encourages team work both within the role and across business functions. Collaborative working spirit that enhances and builds effective working relationships both internally and externally. The ability to multi-task effectively and prioritise workloads on a daily basis. A positive "can do" attitude with the ability to use their own initiative. Have an innovative and self-motivated mindset to resolve problems and improve processes and systems. Excellent written and spoken communication skills. Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise. Qualifications/Certifications: IOSH or other Health & Safety qualifications (desirable) NVQ in Business Admin, Customer Services or Property Management (desirable) Manual Handling trained (desirable) Emergency First Aid and Fire Marshall trained (or a willingness to complete training) What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Private medical insurance Dental insurance Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide-ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London office, Carmelite House, Monday to Friday
Sep 24, 2025
Full time
What you'll be doing Facilities duties: Support the delivery of all building management, facilities and maintenance services at Carmelite House. Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc. Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames. Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner. Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current. To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events. To provide ad hoc support to the Print Room team as may be necessary. Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required. Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions. To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers. Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters. Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours. Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies. Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required Manage the various types of lockers located around the building including key issuing and up-dating admin database records. Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements. Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks. Collate and record daily building occupancy statistics. Management of the 6th Story are area display books and how they are presented. Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal. Recording and safe storage of all lost property items ready for collection or disposal after set period of time. To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods. Reception duties: Greet visitors, staff and contractors in a professional and courteous manner at all times. Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way. Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times. Manage the visitor management system, recording visitor arrivals and contacting the respective host. Issue daily temporary staff access passes and recording them on the card management database system This is not an exclusive or exhaustive list of duties, and the job holder be required to undertake such other tasks as may reasonably be required. Who we are looking for Skills/Knowledge/Personal Attributes: Previous experience working within a facilities, property management or hotel environment is essential. Excellent communication and interpersonal skills with a professional and client focus demeanour. Polite, courteous and have a personable and approachable manner. Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams). Ability to work under pressure, including dealing with ever changing priorities. Working style that encourages team work both within the role and across business functions. Collaborative working spirit that enhances and builds effective working relationships both internally and externally. The ability to multi-task effectively and prioritise workloads on a daily basis. A positive "can do" attitude with the ability to use their own initiative. Have an innovative and self-motivated mindset to resolve problems and improve processes and systems. Excellent written and spoken communication skills. Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise. Qualifications/Certifications: IOSH or other Health & Safety qualifications (desirable) NVQ in Business Admin, Customer Services or Property Management (desirable) Manual Handling trained (desirable) Emergency First Aid and Fire Marshall trained (or a willingness to complete training) What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Private medical insurance Dental insurance Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide-ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London office, Carmelite House, Monday to Friday