7 jobs found

Content Designer - Client List Clearance Required: BPSS Duration: 6 months Location: Worthing IR35 Status: Mandated PAYE only Job Description: Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services. Reports to Scrum Master, Product Lead and Digital Service Manager. Write high quality content for HMRC's new digital services that will encourage people to use them. Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey. Make complex language and processes and make them simple to understand. Develop content in such a way that it will encourage people who rarely go online to use it. Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts. Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally. Leads on all aspects of Content Design. Tasks include: Research of subject Discussion with stakeholders and experts Initial drafts of content to fit with UX design Collaborating with user-researchers to test customer understanding Iterating content. Candidates will need: Excellent communication and interpersonal skills. Experience of writing for the web, with proven ability of creating content that is accessible and usable. Experience of user-centred design. Proven experience in using metrics and user feedback to define/refine content. Experience in choosing the best format for displaying information to the user Knowledge of HMRC business Proven experience of working within a web, online and digital environment. Experience in working with content management and publishing systems. Proficient in writing Markdown.

Service Designer Location: Remote Rate: 575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities Design and improve end-to-end user journeys across complex digital services Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers Facilitate workshops to understand user needs, pain points, and service improvements Produce service blueprints, journey maps, process maps, and design artefacts Apply user-centred design principles to shape service improvements Support discovery, alpha, beta, and live delivery phases Ensure services are designed to meet user needs while aligning with business and operational objectives Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement What We're Looking For Strong experience as a Service Designer within complex digital transformation programmes Experience working within multidisciplinary Agile teams Ability to map and improve end-to-end services and user journeys Strong workshop facilitation and stakeholder engagement skills Experience producing service design artefacts including service blueprints and journey maps Excellent communication skills with the ability to simplify complex problems Comfortable working in large, fast-paced organisations with multiple stakeholders Nice to Have Government or public sector experience (particularly GDS environments) Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes Familiarity with GDS Service Standard and user-centred design methodologies

Job Title: User Researcher (SC Cleared) Contract Length: 4 Months (Inside IR35) Location: London Working Pattern: Hybrid - 2 Days per Week Onsite Security Clearance: Active SC Clearance Required User Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract . This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points. Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government accessibility and service standards. Contribute to the continuous improvement of user-centred design practices across the programme. Essential Skills & Experience Proven experience as a User Researcher within large-scale digital transformation or public sector environments. Strong understanding of user-centred design principles and research methodologies. Experience planning and facilitating usability testing and user interviews. Ability to analyse complex research data and communicate insights effectively. Experience working within agile multidisciplinary teams. Strong stakeholder management and communication skills. Experience producing research plans, discussion guides, insight reports, and recommendations. Knowledge of Government Digital Service (GDS) standards and service assessments. Active SC Clearance (mandatory). Desirable Experience Previous experience working on UK government programmes. Familiarity with accessibility standards and inclusive research practices. Experience researching services with diverse or vulnerable user groups. Contract Details Duration: 4 Months Location: London Working Arrangement: Hybrid (2 days per week onsite) Clearance: Active SC Clearance Required

Role Title: Lead User Researcher Duration: contract to run until 30/12/2026 Location: Hybrid working. Predominantly remote, but some travel to Client site will be required (estimated 2 days per week to London and/or the South). Rate: up to 736 p/d Umbrella inside IR35 Clearance required: Active SC (DV Preferred) and Sole UK National Role purpose / summary You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers. You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story / Defect / Task Management), Confluence (Documentation / Comms), and Slack (collaboration / comms). Key Responsibilities Conduct user research using interviews, workshops, and usability testing with Senior stakeholders and end users. Create and maintain personas, user journeys, and experience maps to inform design decisions. Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma. Define and maintain a design system aligned with accessibility and performance standards. Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components. Document research findings, design decisions, and UX guidelines in Confluence. Advocate for inclusive design and compliance with WCAG accessibility standards. Essential Skills Design & Prototyping Figma (Proficient) - components, variants, design tokens, prototyping. User Research Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders Collaboration Tools Jira (work tracking), Confluence (documentation), Slack (comms). Accessibility & Performance Core Web Vitals awareness. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

User Researcher Clearance required: Clearance: MOD SC (DV Preferred or willing to attain) - Sole UK National required. Location: Hybrid role, predominantly remote, but some travel to Client site will be required (estimate 40%/2 days per week to London and/or the South). Sector: Public End User: Capgemini IR35 Status: PAYE via Umbrella company only Job Description: Overview: You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior (MOD) military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers. You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story/Defect/Task Management), Confluence (Documentation/Comms), and Slack (collaboration/comms). Key Responsibilities Conduct user research using interviews, workshops, and usability testing with Senior MOD stakeholders and end users. Create and maintain personas, user journeys, and experience maps to inform design decisions. Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma. Define and maintain a design system aligned with accessibility and performance standards. Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components. Document research findings, design decisions, and UX guidelines in Confluence. Advocate for inclusive design and compliance with WCAG accessibility standards. Essential Skills Design & Prototyping Figma (Proficient) - components, variants, design tokens, prototyping. User Research Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders Collaboration Tools Jira (work tracking), Confluence (documentation), Slack (comms). Accessibility & Performance Core Web Vitals awareness.

SC Cleared User Researcher 6 months Remote with rare travel to site in London £585 per day (Inside IR35) *Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National* Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.