59 jobs found

Onsite Desktop Support Analyst / Team Leader We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team. The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment. Technical Support Provide onsite and remote technical support for end users across multiple locations. Diagnose and resolve hardware, software, operating system, and peripheral issues. Support and maintain desktops, laptops, mobile devices, printers, and associated equipment. Install, configure, and support Windows 11 and macOS devices. Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, permissions, and access requests. Build, deploy, and maintain desktop and laptop hardware. Escalate complex issues to appropriate teams while maintaining ownership through to resolution. Maintain accurate documentation of incidents, requests, and technical procedures. Team Leadership Support Provide guidance and mentoring to junior support analysts. Assist with task allocation and workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge of Windows 11 administration and troubleshooting. Experience supporting macOS environments. Solid understanding of Microsoft 365 (O365) applications and services. Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues. Knowledge of Active Directory, Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge of ITIL principles and service management practices. Previous experience acting as a team lead, senior analyst, or mentor. Relevant industry certifications such as: Microsoft Certified CompTIA A+ CompTIA Network+ ITIL Foundation

Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.

Application Support Manager Remote (UK) / Quarterly travel to Scotland Salary £50,000 £55,000 A specialist software company with a strong international reputation are hiring for a Application Support Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes whilst line managing a team of six application support specialists. This is a critical leadership supporting a customer base of around accounts in depth. You won't be managing a ticket queue in the thousands; you'll be owning relationships, leading a small high-performing support team, and building the processes that keep an industry-leading product performing at its best. Responsibilties of the Application Support Manager Lead and manage a team of 6 application support specialists, overseeing day-to-day performance and fostering a customer-first culture. Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts. Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations. Act as the primary liaison with the external infrastructure partner, ensuring hosted customer environments are secure, reliable, and well-supported. Monitor KPIs and customer satisfaction data, using insight to drive continuous improvement and proactively address recurring issues. Collaborate with Product, Development, Sales, and Professional Services to align support with business goals. Experience required for the Application Support Manager Experience in a senior support or service delivery leadership role within a software or IT services environment (SaaS preferred). Proven experience managing application support teams, ideally within a SaaS or hosted software environment. Strong working knowledge of ITSM frameworks (ITIL) and experience actually implementing or improving structured support processes. Demonstrated ability to plan and manage software releases, including customer communications and controlled rollout. Experience managing third-party service providers or infrastructure partners. Comfortable owning a small, high-touch customer base. Ablility to engage effectively across technical and non-technical stakeholders. Interview Process Initial online assessment 30-minute video call with the hiring manager Final stage interview with the CEO Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Senior Linux Team Lead - Crawley (On-site) £70,000-£80,000 We are partnering with a highly successful technology-driven organisation seeking an experienced Senior Linux Team Lead to join their Infrastructure & Platform Services team. This is an excellent opportunity for a hands-on technical leader with a strong Linux background and experience managing high-performance, mission-critical environments. The successful candidate will combine deep technical expertise with strong leadership skills, driving operational excellence while mentoring and developing a team of talented engineers. Working closely with senior technical and business stakeholders, you will play a key role in shaping the future direction of the organisation's Linux, Cloud and Infrastructure platforms, whilst helping drive the adoption of modern DevOps and Agile practices. The Role As the Senior Linux Team Lead, you will be responsible for leading a team of infrastructure engineers supporting a large-scale Linux-based environment. You will provide technical leadership, oversee operational delivery, and help modernise infrastructure through automation, DevOps methodologies and continuous improvement initiatives. This position offers a blend of people leadership, technical strategy and hands-on involvement across Linux systems, cloud platforms, automation tooling and high-availability infrastructure. Key Responsibilities • Lead, mentor and develop a team of Linux and Infrastructure Engineers. • Foster a collaborative, high-performing team culture focused on continuous improvement. • Set clear objectives, coach team members and support professional development. • Provide technical leadership across Linux infrastructure, automation and cloud services. • Drive the adoption of Agile and DevOps best practices. • Support the day-to-day management of operational infrastructure services. • Ensure platform stability, availability, performance and security. • Act as a senior escalation point for complex technical issues and provide third-line support. • Identify opportunities for automation and operational efficiencies. • Work closely with business stakeholders to translate requirements into scalable technical solutions. • Define and improve operational processes, standards and tooling. • Support infrastructure transformation and technology roadmap initiatives. Skills & Experience Required • Proven experience leading and developing technical infrastructure teams. • Strong Linux systems administration experience within enterprise-scale environments. • RHEL • Debian • Ansible • Puppet • FAI • Zabbix • Experience working within Agile delivery environments. • ITIL Foundation certification or equivalent operational experience. • Strong troubleshooting and root-cause analysis skills. • Excellent communication and stakeholder management abilities. • Ability to balance strategic leadership with hands-on technical responsibilities. • Experience managing projects, priorities and delivery deadlines. Desirable • Strong understanding of DevOps principles and modern infrastructure practices. • Kubernetes • Docker • OpenStack • CI/CD pipelines • Scripting and infrastructure automation experience. • Cloud platform administration experience. • Virtualisation technologies. • Hardware infrastructure knowledge including storage, compute and GPU platforms. • Experience working within High Performance Computing (HPC) environments. Benefits • Performance-related bonus scheme. • Generous annual leave allowance with holiday purchase options. • Enhanced employer pension contributions. • Private medical and dental options. • Wellbeing and mental health support programmes. • Discount and flexible benefits platform. • Cycle to Work scheme. • Modern working environment with onsite facilities. • Regular social and team events. • Long-term career development opportunities within a technically advanced organisation. • Discount schemes - gym membership, restaurants, cinema tickets • On-site gym facilities If you are a Senior Linux Engineer, Linux Team Lead, Infrastructure Team Leader or Platform Operations Manager looking to take ownership of a complex enterprise environment while leading and developing a skilled technical team, we'd love to hear from you.

IT Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10-15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain continuous support coverage Drive improvements such as first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analysts Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (eg ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer-first mindset with strong awareness of business impact Confident leader able to motivate and develop teams Calm and decisive under pressure, especially during major incidents Strong communication skills across technical and non-technical audiences Collaborative, proactive, and solution-oriented approach Focus on continuous improvement and service excellence High attention to detail and accountability for outcomes Resilient and adaptable in fast-paced, always-on environments

Application Support Manager Remote (UK)/Quarterly travel to Scotland Salary £50,000 - £55,000 A specialist software company with a strong international reputation are hiring for a Application Support Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes whilst line managing a team of six application support specialists. This is a critical leadership supporting a customer base of around 50-70 accounts in depth. You won't be managing a ticket queue in the thousands; you'll be owning relationships, leading a small high-performing support team, and building the processes that keep an industry-leading product performing at its best. Responsibilties of the Application Support Manager Lead and manage a team of 6 application support specialists, overseeing day-to-day performance and fostering a customer-first culture. Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts. Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations. Act as the primary liaison with the external infrastructure partner, ensuring hosted customer environments are secure, reliable, and well-supported. Monitor KPIs and customer satisfaction data, using insight to drive continuous improvement and proactively address recurring issues. Collaborate with Product, Development, Sales, and Professional Services to align support with business goals. Experience required for the Application Support Manager Experience in a senior support or service delivery leadership role within a software or IT services environment (SaaS preferred). Proven experience managing application support teams, ideally within a SaaS or hosted software environment. Strong working knowledge of ITSM frameworks (ITIL) and experience actually implementing or improving structured support processes. Demonstrated ability to plan and manage software releases, including customer communications and controlled rollout. Experience managing third-party service providers or infrastructure partners. Comfortable owning a small, high-touch customer base. Ablility to engage effectively across technical and non-technical stakeholders. Interview Process Initial online assessment 30-minute video call with the hiring manager Final stage interview with the CEO Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (see below) Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).

Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to £47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Job Tittle: Technical Delivery Manager - Credit Risk Contract: 6 months (potential for extension) Rate: Circa 745/Day Location: London (Hybrid - 5 days in 10 in the office) Working pattern: Full time About the Role We are seeking an experienced Technical Delivery Manager - Credit Risk to join a major banking client and play a pivotal role in delivering strategic technology initiatives across the EMEA region. This role will focus on supporting the Bank's ECB Onboarding Programme , working closely with Credit Risk business teams, technology stakeholders, regulatory partners, and third-party vendors. The successful candidate will be responsible for managing the full project lifecycle, ensuring delivery of complex technology programmes that meet business objectives, regulatory requirements, budget expectations, and delivery timelines. This is an excellent opportunity for an accomplished Technology Delivery Manager with extensive experience delivering large-scale transformation programmes within highly regulated financial services environments. Essential Experience experience in IT Project/Programme Management or Technology Delivery. Experience delivering large-scale projects within Financial Services is essential Credit Risk and regulatory change experience preferred. Strong stakeholder, risk, and vendor management skills. Excellent communication, leadership, and problem-solving abilities. Knowledge of JIRA, Confluence, and Microsoft Office. Experience working in complex matrix environments. PMP, SAFe, CSM, ITIL, or TOGAF certifications desirable. Key Responsibilities Lead end-to-end delivery of Credit Risk and regulatory technology projects. Manage project plans, resources, budgets, risks, issues, and dependencies throughout the project lifecycle. Act as the primary liaison between business stakeholders, technology teams, and third-party vendors. Drive collaboration across cross-functional teams including developers, testers, business analysts, and external partners. Ensure project deliverables meet quality standards, business objectives, and regulatory requirements. Manage vendor relationships, resource allocation, and service delivery performance. Proactively identify, assess, and mitigate project risks and issues, implementing contingency plans where required. Monitor project financials, track costs, and ensure effective budget management. Provide regular project reporting, governance updates, dashboards, and management information to key stakeholders. Maintain comprehensive project documentation and promote delivery best practices and continuous improvement. Education & Qualifications Degree educated or equivalent professional experience. Professional certifications such as PMP, SAFe, Scrum Master (CSM), ITIL, or TOGAF are advantageous. Why Apply? This is a unique opportunity to join a high-profile banking transformation programme and play a key role in delivering strategic Credit Risk and regulatory initiatives across the EMEA region. You will work with senior stakeholders, influence critical technology decisions, and contribute directly to the successful delivery of major regulatory and business transformation programmes. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Project Manager (Contract) Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview The Employee Endpoints and Digital Services team is seeking an experienced technology Project Manager / Delivery Lead to lead the delivery of SMS Capture initiatives across a large global corporate mobile estate. The role will focus on onboarding new SMS Capture vendors, enhancing existing capture solutions, and ensuring full regulatory compliance and auditability of SMS communications. You will operate at the intersection of technology, telecoms, compliance, and vendors, driving delivery of critical regulatory capabilities within a complex financial services environment. Key Responsibilities: Lead delivery of SMS Capture projects across multiple regions and vendors Own end-to-end delivery lifecycle: planning, execution, governance, and reporting Develop and maintain detailed delivery plans, RAID logs, and milestones Ensure delivery against agreed timelines, scope, and regulatory commitment Manage vendor performance, delivery milestones, and issue resolution Coordinate integration across carriers, platforms, and internal systems Enhance SMS Capture assurance processes to achieve 100% compliance coverage Ensure solutions meet legal, regulatory, and retention requirements across jurisdictions Identify and remediate capture gaps, data integrity issues, and process weaknesses Work closely with Compliance and Legal teams to align on regulatory expectations Maintain robust audit trails, controls, and documentation for all project deliverables Support internal and external audits with evidence of compliance and control effectiveness Ensure traceability of SMS capture from ingestion through to archival systems Engage senior stakeholders across Technology, Operations, Compliance, and Business Provide clear, concise reporting including risks, dependencies, and mitigation actions Drive decision-making across cross-functional teams Ensure smooth transition of delivered capabilities into BAU support Align delivery with ITIL processes (Incident, Problem, Change, Release Management) Define operational monitoring, alerting, and support models Successful onboarding of new SMS Capture vendor(s) within agreed timelines Demonstrable improvement in SMS Capture assurance and compliance coverage Delivery of audit-ready documentation and control frameworks Clear reporting of delivery status, risks, and remediation actions Transition of solutions into stable BAU operations Skills & Experience: Proven experience delivering as a Project Manager / Delivery Lead in a financial services environment Strong track record of vendor-led and multi-party technology delivery Experience delivering telecoms, mobile, or messaging-related solutions Strong understanding of financial services compliance requirements Experience working with message capture, retention, and surveillance systems Awareness of risks associated with non-compliant communication capture Familiarity with ITIL processes and service transition Experience delivering solutions into production support environments Strong communication and stakeholder engagement skills Ability to operate effectively across technical and non-technical teams Experience reporting to senior/executive stakeholders Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.

Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.

IT Programme Manager Hybrid Working South Wales Up to 75,000 CPS Group are supporting a major infrastructure organisation in the search for an experienced IT Programme Manager to lead a large-scale Risk & Compliance technology programme. This is a high-impact opportunity to manage and deliver a multi-year portfolio of cyber security, risk and technology change initiatives within a complex enterprise environment. The successful candidate will play a critical role in driving delivery across a broad range of IT and security projects, working with senior stakeholders, technical teams and external suppliers. The Role You'll be responsible for overseeing a strategic programme of technology and cyber security projects, ensuring delivery to agreed timelines, budgets and quality standards. Working within a hybrid Agile/Waterfall environment, you'll manage multiple concurrent workstreams, provide governance and reporting at executive level, and coordinate cross-functional teams to deliver critical business outcomes. Key responsibilities include: Managing a large-scale IT Risk & Compliance programme Delivering projects across cyber security and enterprise technology Leading programme planning, scheduling and governance activities Managing budgets, forecasts, risks and dependencies Coordinating internal teams, suppliers and third-party partners Driving stakeholder engagement across technical and business functions Supporting service transition and operational readiness Coaching and mentoring Project Managers within the wider team Providing clear reporting and updates to senior leadership and programme boards About You We're looking for a confident and experienced Programme Manager with strong delivery capability and excellent stakeholder management skills. You'll ideally bring: Proven experience managing complex IT programmes and project portfolios Previous experience delivering technology solutions within highly regulated or utility-style environments Strong knowledge of programme governance and delivery frameworks Experience working in outsourced or multi-supplier environments Excellent communication and leadership skills Strong commercial and budget management capability Experience using tools such as MS Project, DevOps, Jira and Planner Ability to operate effectively across strategic, operational and tactical levels Required Qualifications Degree qualified (or equivalent experience) PRINCE2 Practitioner (or equivalent) MSP certification highly desirable ITIL knowledge or certification advantageous Additional Information Hybrid working model South Wales based Opportunity to lead a high-profile, business-critical programme Multi-million-pound programme environment Leadership responsibility for Project Managers and supplier resources If you'd like to discuss the role in more detail, please get in touch for a confidential conversation. Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>

Project Manager - Alteryx / Data & Analytics Location: Worthing (2 days onsite - Durrington office) Contract: 6 months initial Rate: 500- 600 per day (Outside IR35) The Opportunity We're seeking an experienced Project Manager with strong Data & Analytics expertise, with Alteryx platform experience, to lead a high-profile remediation and upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across technical teams and a proven ability to drive projects from delivery through to operational handover. What You'll Be Doing Lead the planning, governance, and delivery of a complex Alteryx remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines, and governance reporting Oversee technical delivery across data, infrastructure, and cloud environments Ensure smooth transition to BAU and service operations, embedding support processes and ownership Manage vendors, third parties, and delivery partners Provide clear reporting to senior stakeholders and steering groups What We're Looking For Essential Experience Proven experience delivering complex data & analytics programmes Strong Alteryx experience Demonstrated ability to coordinate cross-functional technical teams Experience delivering projects through to BAU/service transition Strong track record managing multi-workstream IT projects in enterprise environments Experience with data platforms, ETL, and analytics ecosystems (e.g. Azure, Power BI, etc.) Solid understanding of governance frameworks and hybrid delivery methods (Agile + Waterfall) Technical & Delivery Skills Experience with data platform upgrades, migrations, or remediation programmes Exposure to data centre / infrastructure / cloud environments Strong knowledge of IT service management and ITIL principles Familiar with tools such as JIRA, MS Project, Confluence, ServiceNow Soft Skills Excellent stakeholder management - able to translate technical detail for business audiences Strong coordination and leadership across distributed technical teams Highly organised with strong risk and dependency management capability Delivery-focused mindset with the ability to drive momentum in complex programmes What Success Looks Like Alteryx platform successfully remediated, upgraded, and stabilised Full operational handover into BAU support with robust service processes Strong governance, clear reporting, and stakeholder alignment throughout Foundations in place for future data platform enhancements (e.g. DBT initiatives) Why Apply? High-impact programme within a data-driven transformation environment Outside IR35 contract at a competitive day rate Opportunity to work across data, infrastructure, and service operations Strong visibility with senior stakeholders and enterprise teams Apply Now If you're a delivery-focused Data Project Manager with Alteryx experience and a track record of leading complex programmes into operational stability - we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Major Incident Manager (VP Level) - Contract Location: London (3 days onsite per week) Duration: 6-month rolling contract Day rate: £450 - £500 PAYE We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority. In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions. You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers. Key Skills & Experience Experience leading major incidents within a large-scale, 24/7 production environment. Proven ability to act as an Incident Commander during high-pressure situations. Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems. Knowledge of cybersecurity concepts, operational risk, and security incident assessment. Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks. Exceptional communication skills, with the ability to translate technical issues into clear business impact updates. Strong stakeholder management and influencing skills, including engagement with senior leadership. Excellent organisational skills and the ability to manage multiple priorities simultaneously. High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms. Please apply today to be considered McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What you'll do: Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications of outages (business, regulatory, reputational, and security impact) and drive timely escalation and mitigation decisions Execute Change and Problem Management responsibilities as needed, including post-incident stakeholder management and risk assessment Perform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational model What you'll bring: 3+ years leading major incidents in a large-scale, 24/7 production environment within financial services Proven ability to act as incident commander under pressure with strong operational judgment Strong understanding of modern technology stacks (distributed systems, cloud, networks, identity, databases, messaging) Exceptional logical and problem-solving skills, particularly for unfamiliar technology systems Solid grasp of cybersecurity concepts and operational risk, including the ability to pivot incident response for potential security impact Experienced in ITIL-aligned practices (Incident, Problem, Change) in enterprise environments Outstanding written and verbal communication skills; able to translate technical detail into business risk and action Strong stakeholder management and influencing skills; able to challenge senior technology leadership respectfully Excellent organizational skills with the ability to manage multiple concurrent tasks Knowledge of enterprise infrastructure including: Operating Systems (Unix, Windows, Mainframe) Storage (NFS, SAN, NAS) Databases (DB2, Sybase, GreenPlum) Web Infrastructure (Load Balancers, Web Proxies) Data Centers (Cooling, Power, Infrastructure) Networks (Switch, Router, DNS, DHCP, Firewalls) Virtualization (Hypervisors) Authentication (Kerberos, PKI, SiteMinder, LDAP, Active Directory) Cloud Platforms (SaaS, IaaS, PaaS - Azure, AWS) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

IT PMO Manager Newport £60,000 - £80,000 + bonus + strong benefits This is a senior, hands-on PMO leadership role where you will take ownership of the IT PMO for a large, regulated infrastructure organisation. You'll play a central role in shaping how IT programmes and portfolios are governed, prioritised and delivered, ensuring senior leaders have confidence in delivery, controls and outcomes across a complex change landscape. Key responsibilities include: Leading the IT PMO and setting clear standards for governance, reporting and assurance across the portfolio. Designing and embedding effective controls covering planning, risk, change and financial management. Producing clear, meaningful management information to support decision-making at senior and executive level. Enabling portfolio prioritisation to ensure investment is focused on the highest-value initiatives. Working closely with Programme Managers, Project Managers, business sponsors and third-party suppliers within a predominantly outsourced delivery model. Acting as a trusted partner to senior stakeholders, providing constructive challenge and supporting delivery to time, cost and quality. What You'll Bring: You'll be an experienced IT PMO leader who has operated at scale and understands the importance of strong governance in complex or regulated environments. We're looking for: Proven experience leading an IT PMO across multiple programmes or a sizeable portfolio. Background in utilities, energy, infrastructure or another highly regulated sector. Prince2 Practitioner (or equivalent) as a minimum, with MSP and ITIL highly desirable. Strong commercial and financial control experience across fixed-price and T&M delivery models. Confidence working with senior stakeholders and external suppliers, with the ability to influence and challenge appropriately. Why You Should Apply: A high-impact role supporting large-scale, business-critical services. Genuine ownership and senior visibility, not a reporting-only PMO. Competitive salary, excellent pension and a comprehensive benefits package. Hybrid and flexible working, with a culture focused on trust and delivery. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!

Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-Time The Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it. The Role We are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately. Key Responsibilities Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings Monitor SLA and KPI performance and produce clear reporting for leadership Maintain high standards of ticket hygiene, client communication, and documentation Identify process gaps and drive continuous improvement across the service desk Coordinate closely with senior technical staff to ensure escalations are handled correctly Support recruitment, onboarding, and induction of new helpdesk team members Act as an internal coordination point between the helpdesk, technical teams, and leadership What We're Looking For Previous experience managing or supervising a helpdesk, service desk, or similar operational team Confident people manager - able to motivate, challenge, and support a small team Comfortable with service metrics, ticketing systems, and structured reporting Good communicator - written and verbal, across technical and non-technical audiences Calm under pressure with a solutions-focused approach MSP or IT outsourcing background is a strong advantage ITIL knowledge is useful but not required Salary & Benefits £40,000-£50,000 depending on experience. On-site role based in Kent.