6 jobs found

Job Title: Parking Appeals and Monitoring Officer Location: Hounslow - Hybrid working - 1 day a week in office Hourly rate 19.78 PAYE / 26.27 UMB Per Hour Contract Length: 6 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm . First few weeks, 9am-5pm) ASAP Start About the Role We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team. In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You'll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses. This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment. Key Responsibilities Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs Assess cases in line with legislation, council policies, and procedures Prepare and submit evidence packs for adjudication hearings, attending hearings where required Liaise with legal services, courts, and enforcement agencies as part of the statutory process Ensure performance targets for quality and productivity are consistently met or exceeded Monitor and report performance data as required Manage incoming queries via email and provide support to customer services teams Identify and escalate issues relating to parking infrastructure and enforcement processes Support contract monitoring activities and contribute to continuous service improvement What We're Looking For Experience working in a similar parking or notice processing role (in a local authority environment preferred) Strong knowledge of parking enforcement legislation and statutory processes Excellent attention to detail and ability to make well-reasoned decisions Strong organisational skills with the ability to manage and prioritise workload effectively Confident communicator with experience handling written correspondence Proficiency in Microsoft Office (Word, Excel, Outlook) A proactive, flexible, and customer-focused approach Desirable: City & Guilds Level 3 Award in Notice Processing About You You'll be: Highly motivated and able to work both independently and as part of a team Organised, efficient, and committed to delivering high-quality outcomes Adaptable and solutions-focused with a strong sense of accountability Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Parking Appeals Officer Must have good working knowledge on parking appeals Key result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures Make suggestions for developing procedures to improve service delivery , customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To liaise with SMPP on financial issues and use the council's ledger To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases You will be required to work 36 hours per week, Monday to Friday, Hybrid. Once to twice a month in the office. This role of Parking Appeals officer will pay between 21.41 via umbrella Hybrid working available. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies

Individual Giving Officer Part Time 24.5 Hours per Week Salary: Up to £31,000 pro rata gross per annum (Up to £21,700 actual salary for 0.7 FTE) depending on skills and experience Permanent Contract Location: Beechcroft House, Vicarage Lane, Curdridge, Hampshire, SO32 2DP (with hybrid working available) Hampshire & Isle of Wight Wildlife Trust is shaping a wilder future for our counties protecting special places, restoring habitats and inspiring people to act for nature. As part of the UK s fastest-growing movement for nature s recovery, we lead with passion, integrity and bold thinking. Join a team where your work has purpose, your ideas matter, and you can help create lasting change for wildlife and people. We are seeking an Individual Giving Officer to join our cause. This newly created position is a key investment for the Trust as we strive to raise the income required to fund nature s recovery and create a wilder Hampshire and Isle of Wight. What you ll be doing: You ll be joining a friendly, vibrant and high-performing fundraising team. You will play a central role in ensuring that supporting the Trust is a positive, fulfilling and impactful experience for our members, donors and supporters. Your skills, experience and creativity will help the Trust to drive income and supporter acquisition through effective appeals, mailings, storytelling and campaigns, tailored donor journeys and supporter engagement. Working closely with colleagues in the Marketing & Communications team and across our fundraising functions, you will help to develop targeted communications and journeys for a wide range of supporters and be a champion of first-class supporter care across the organisation. About you: You ll be an excellent copywriter with a passion for inspiring and engaging new and existing supporters. We re looking for somebody to champion a first-class supporter experience across the Trust, with strong technical writing skills, a results focus and the ability to bring our work to life through storytelling. Wild About Inclusion! As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work. We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities. Disability Confident. We are proudly a Disability Confident Committed employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. You can request adjustments including accessible formats of this vacancy by emailing .org. uk. To be considered for an interview under the Disability Confident Scheme you must: Identify as being disabled which under the Equality Act 2010 means a physical or mental impairment which has a substantial , long term adverse effect on your ability to carry out normal day to day activities; or a long-term health condition; and; ( Substantial is more than minor or trivial Long-term means 12 months or more) Set out how you meet all the minimum qualifying criteria set out in the person specification for the post at the application and testing stages. This is a requirement for all candidates, not just those applying under the scheme. We are happy to discuss the possibilities of hybrid and flexible working This role will be based at our office in Curdridge, however, we are happy to accommodate a hybrid working routine, and discuss a pattern of work which mutually suits the candidate and the Trust. Traditionally, office hours are Monday to Friday, 9am-5pm with an hour lunch break. We value spending time working in-person to develop strong connections with each other and with our mission, so we although we offer hybrid working, we do not offer full home working within our roles. We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme, discounted staff travel with our corporate partners Wightlink (subject to T&Cs), free parking at our sites and more. Closing date: 22nd June 2026 Interviews: 29 June 2026 or 01 July 2026 To apply for the role, please click on the 'Apply Now' button at the top of the page. In the supporting information section, you ll need to demonstrate, with detailed examples, how you meet the job requirements using the Job Description and Person Specification below. Please note that we may occasionally close vacancies early when we have received enough applications that meet the required criteria.

This position is for a PCN Appeals officer who will mainly be responsible for processing School Street Representations (contravention code 53). This candidate must have: Knowledge of parking legislation. Experience of processing representations and appeals. Experience of meeting targets both qualitative and quantitative Proven ability to manage and prioritise with minimal intervention, a demanding personal workload. Proven ability to effectively communicate, verbally and in plain writing. Proven ability to make sound and appropriate decisions that adhere to the current legislation. The position is hybrid and will involve being 3 days a week and 2 days from home. For more information, please contact Simone at Social Care Locums.

Role Title: Parking Representations Officer Working Hours: 35 hours per week Payrate: 16.71 per hour PAYE Location: Hybrid, London Borough of Harrow, Harrow, Forward Drive, HA3 8NT The London Borough of Harrow is seeking a dedicated and detail focused Parking Representations Officer to join our busy Parking Services team. This is an excellent opportunity for someone with strong analytical skills, excellent written communication, and the ability to work confidently with legislation and evidence. About the Role: As a Parking Representations Officer, you will be responsible for assessing formal challenges to Penalty Charge Notices (PCNs), reviewing evidence, and issuing clear, accurate decisions in line with statutory guidance. You'll manage a varied caseload, work to strict deadlines, and ensure high quality service delivery to residents and road users. Key Responsibilities: Assess formal representations submitted by motorists and make fair, evidence based decisions Draft clear acceptance and rejection letters in line with legislation Review CEO notes, photographs, and Traffic Orders to ensure accuracy Prepare appeal bundles for London Tribunals when cases escalate Work to statutory deadlines and KPIs Maintain accurate case records on the council's systems Handle escalated queries and complaints professionally About You: We're looking for someone who can demonstrate: Experience in managing high volume casework Strong written communication and attention to detail Ability to interpret parking legislation and apply policy consistently Confidence working under pressure and meeting deadlines Previous experience in parking, enforcement, appeals, or a similar regulatory environment (desirable) About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).

Location: Ealing (Hybrid / Office-based - up to 5 days per week, workload dependent) Contract: 3 months ( strong likelihood of extension) Start Date: ASAP Interviews: ASAP Pay Rates £20.96 per hour (PAYE) £27.33 per hour (Umbrella) About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high-performing parking administration service. This is a hands-on, legislation-driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals . Post subject to safer recruitment practices - DBS required. Key Responsibilities Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings Assess and respond to PCN representations , applying discretion in line with legislation and Council policy Update PCN and permit cases on parking systems; produce accurate Excel-based reports and statistics Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries Support special projects such as Controlled Parking Zones and website content updates Stay up to date with parking legislation and embed changes into daily practice Assist with training and induction of new team members Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs & Legal Services Process non-automated permits, refunds, cancellations and debt registrations Manage challenging and confrontational situations with professionalism and empathy Work flexibly, including evenings, weekends and across borough sites when required Key Performance Indicators High first-contact resolution for PCN & permit enquiries Consistent achievement of statutory deadlines and SLAs Strong outcomes and quality in appeal submissions Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge ( All criteria must be addressed in application ) Solid working knowledge of parking legislation, codes of practice and council policies Proven experience preparing appeal submissions for London Tribunals or Court Strong background responding to complex written correspondence and complaints Confident representing the Council at appeal hearings Excellent IT skills: MS Word, Excel and parking administration systems Ability to prioritise workloads and perform under pressure Experience handling difficult or confrontational customers Strong research, reporting and analytical skills Clear, fair and professional written and verbal communication Understanding of Equal Opportunities, public-sector values and customer service standards Full professional fluency in spoken and written English Essential Qualifications Prior experience within Parking Services (ideally large, multi-functional organisations) Evidence of continuous professional development GCSE English & Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and escalated complaints Hands-on processing of PCN representations Excellent attendance and timekeeping Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser