Housing Interventions Officer - Custody Based - HMP Parc Location: Bridgend Salary : £26,000 per annum Vacancy Type: Permanent About The Role Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you're driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you'll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You'll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you'll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we're looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you're motivated, resilient and committed to reducing reoffending through stable housing, we'd love to hear from you. All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Jul 02, 2026
Full time
Housing Interventions Officer - Custody Based - HMP Parc Location: Bridgend Salary : £26,000 per annum Vacancy Type: Permanent About The Role Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you're driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you'll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You'll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you'll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we're looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you're motivated, resilient and committed to reducing reoffending through stable housing, we'd love to hear from you. All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Park Warden Location: Belfast (East & West Areas) Pay Rate: 15.82 per hour Hours: 37 hours per week Start Date: Immediate Hatched Recruitment is recruiting on behalf of Belfast City Council for Park Wardens to support the safety, security, and management of parks and open spaces across Belfast. This role is ideally suited to candidates with experience in security, patrols, venue or facility opening and closing, public safety, enforcement, community safety, or dealing with anti-social behaviour. Key Responsibilities Patrol parks, cemeteries, allotments and open spaces. Open, secure and inspect council facilities and buildings. Enforce park by-laws, dog control orders, litter regulations and alcohol restrictions. Respond to incidents of anti-social behaviour and public disorder. Challenge inappropriate behaviour and provide guidance to park users. Gather information and evidence relating to incidents and complaints. Complete detailed incident, inspection and enforcement reports. Conduct routine inspections of park infrastructure, play areas and facilities. Work alongside the PSNI and other partner agencies when required. Support community events and provide excellent customer service to members of the public. Essential Requirements Applicants must have: A full UK driving licence. At least 1 year's experience in a security-related role involving patrols, site security, opening and closing facilities, alarm setting, access control, or incident reporting. Experience dealing directly with members of the public. Experience handling challenging situations, conflict management, or anti-social behaviour. Strong written communication skills with the ability to complete accurate reports. The ability to work independently and make sound decisions in the field. Desirable Experience Applications are particularly welcomed from candidates with backgrounds in: Security Officer Mobile Patrol Officer Door Supervisor Community Safety Warden Environmental Enforcement Officer Civil Enforcement Officer Neighbourhood Warden Park Ranger Event Security Housing or Community Safety Enforcement What You'll Need Professional and confident approach. Strong communication and customer service skills. Ability to remain calm under pressure. Good observation and problem-solving skills. Willingness to work outdoors in all weather conditions. If you have security experience, enjoy working with the public, and are confident dealing with challenging situations, we'd like to hear from you. Apply now!
Jul 02, 2026
Contractor
Park Warden Location: Belfast (East & West Areas) Pay Rate: 15.82 per hour Hours: 37 hours per week Start Date: Immediate Hatched Recruitment is recruiting on behalf of Belfast City Council for Park Wardens to support the safety, security, and management of parks and open spaces across Belfast. This role is ideally suited to candidates with experience in security, patrols, venue or facility opening and closing, public safety, enforcement, community safety, or dealing with anti-social behaviour. Key Responsibilities Patrol parks, cemeteries, allotments and open spaces. Open, secure and inspect council facilities and buildings. Enforce park by-laws, dog control orders, litter regulations and alcohol restrictions. Respond to incidents of anti-social behaviour and public disorder. Challenge inappropriate behaviour and provide guidance to park users. Gather information and evidence relating to incidents and complaints. Complete detailed incident, inspection and enforcement reports. Conduct routine inspections of park infrastructure, play areas and facilities. Work alongside the PSNI and other partner agencies when required. Support community events and provide excellent customer service to members of the public. Essential Requirements Applicants must have: A full UK driving licence. At least 1 year's experience in a security-related role involving patrols, site security, opening and closing facilities, alarm setting, access control, or incident reporting. Experience dealing directly with members of the public. Experience handling challenging situations, conflict management, or anti-social behaviour. Strong written communication skills with the ability to complete accurate reports. The ability to work independently and make sound decisions in the field. Desirable Experience Applications are particularly welcomed from candidates with backgrounds in: Security Officer Mobile Patrol Officer Door Supervisor Community Safety Warden Environmental Enforcement Officer Civil Enforcement Officer Neighbourhood Warden Park Ranger Event Security Housing or Community Safety Enforcement What You'll Need Professional and confident approach. Strong communication and customer service skills. Ability to remain calm under pressure. Good observation and problem-solving skills. Willingness to work outdoors in all weather conditions. If you have security experience, enjoy working with the public, and are confident dealing with challenging situations, we'd like to hear from you. Apply now!
Property Manager / Technical Officer - Housing Organisation Long term contract available 37 hour week - Hybrid Working Proven Housing background required 42ph PAYE The Private Sector Housing Team provides core Housing Solutions functions including statutory services provided under the Housing Acts 1996, 2004 , and other statutes. The team specialises in effective assessment, investigation, and complaint resolution in relation to private sector housing standards and functions, illegal evictions, harassment, public health matters, and liaising with homelessness and housing register functions. The team also delivers mandatory Disabled Facilities grants (DFG) as well as other Discretionary Housing Assistance. The team empowers residents of the area to live independently and realise their aspirations. Your Customers Staff within the Council Elected Members External customers including those to whom we provide a statutory service ie CBC residents Service supplier network Parish Councils and other representative community groups Stakeholders and partners, including voluntary agencies Private landlords and letting agents Your Role Use statutory powers to regulate and improve conditions of private sector homes You will have delegated power to take enforcement action, where necessary in line with our Enforcement Policy Support the delivery of the Housing Assistance policy and programmes, to achieve renewal objectives, environmental sustainability, maximising public and private investment in the Housing stock. Knowledge of construction, housing and related legislation, and competency in enforcing legal standards, commensurate with level/grade. Progress the Housing Services delivery of the Housing Assistance programme, and associated schemes, including face-to-face interactions with a range of customers and providing expert advice. You will maintain a high level of accuracy in record keeping/data entry Be the first point of contact for our customers relevant to the services provided. Manage a varied caseload, ensure good time management Your cases will be complex and varied, across the breath of Private Sector Housing Functions You will support and advise colleagues and PSH management
Jul 02, 2026
Contractor
Property Manager / Technical Officer - Housing Organisation Long term contract available 37 hour week - Hybrid Working Proven Housing background required 42ph PAYE The Private Sector Housing Team provides core Housing Solutions functions including statutory services provided under the Housing Acts 1996, 2004 , and other statutes. The team specialises in effective assessment, investigation, and complaint resolution in relation to private sector housing standards and functions, illegal evictions, harassment, public health matters, and liaising with homelessness and housing register functions. The team also delivers mandatory Disabled Facilities grants (DFG) as well as other Discretionary Housing Assistance. The team empowers residents of the area to live independently and realise their aspirations. Your Customers Staff within the Council Elected Members External customers including those to whom we provide a statutory service ie CBC residents Service supplier network Parish Councils and other representative community groups Stakeholders and partners, including voluntary agencies Private landlords and letting agents Your Role Use statutory powers to regulate and improve conditions of private sector homes You will have delegated power to take enforcement action, where necessary in line with our Enforcement Policy Support the delivery of the Housing Assistance policy and programmes, to achieve renewal objectives, environmental sustainability, maximising public and private investment in the Housing stock. Knowledge of construction, housing and related legislation, and competency in enforcing legal standards, commensurate with level/grade. Progress the Housing Services delivery of the Housing Assistance programme, and associated schemes, including face-to-face interactions with a range of customers and providing expert advice. You will maintain a high level of accuracy in record keeping/data entry Be the first point of contact for our customers relevant to the services provided. Manage a varied caseload, ensure good time management Your cases will be complex and varied, across the breath of Private Sector Housing Functions You will support and advise colleagues and PSH management
Anti-Social Behaviour (ASB) Officer - Housing Sutton, South London Full time - office based or visits 3 Months +, Temporary, July sart CNegotiable A reputable housing organisation in London is seeking an experienced ASB Officer to be an integral part of the team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all properties Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience managing complex ASB cases from start to finish Exposure to or involvement in preparing and presneting ASB cases to the County c/ourt If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 02, 2026
Seasonal
Anti-Social Behaviour (ASB) Officer - Housing Sutton, South London Full time - office based or visits 3 Months +, Temporary, July sart CNegotiable A reputable housing organisation in London is seeking an experienced ASB Officer to be an integral part of the team and to take pride in delivering an excellent Anti-Social Behaviour and Tenancy Fraud enforcement service across all properties Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience managing complex ASB cases from start to finish Exposure to or involvement in preparing and presneting ASB cases to the County c/ourt If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Tenancy Support Officer Location: Rugby, Warwickshire Salary: 22.5 to 24.7 Umbrella Contract: Full-Time, Permanent (Hybrid 1 day a week) Driving Licence Required: Yes Make a Difference in People's Lives We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life. As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living. About the Role You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the services and resources they need. The role combines office-based work with regular visits to tenants in their homes and the wider community. Key Responsibilities of a Tenancy Support Officer Deliver a high-quality tenancy support service to customers with complex needs. Develop, implement, and review personalised support plans with tenants. Support customers with budgeting, money management, income maximisation, and benefit applications. Work closely with Housing Management, Revenues, Customer Advice and Support teams to provide a seamless service. Build strong relationships with external agencies including social services, healthcare professionals, voluntary organisations, and support providers. Help tenants access grants, benefits, and local support services. Monitor progress against support plans and maintain accurate records. Assist in resolving tenancy-related issues, including rent arrears and other debts. Provide day-to-day guidance and support to the Tenancy Support Assistant. Contribute to service improvement initiatives and performance targets. About You Looking for someone who: Has worked as a Tenancy Support Officer previously or transferbale skills in supporting vulnerable individuals, or people with complex needs. Understands housing-related support, tenancy sustainment, safeguarding principles, and multi-agency working. Has knowledge of welfare benefits, income maximisation, and debt management. Can build positive relationships with customers and partner organisations. Possesses excellent communication, organisational, and problem-solving skills. Is able to work independently while contributing effectively as part of a team. Has strong record-keeping and case management skills. Is committed to equality, diversity, and delivering excellent customer service. Holds a full current UK driving licence. If you feel you meet the above criteria for a Tenancy Support Officer please apply within.
Jul 02, 2026
Contractor
Tenancy Support Officer Location: Rugby, Warwickshire Salary: 22.5 to 24.7 Umbrella Contract: Full-Time, Permanent (Hybrid 1 day a week) Driving Licence Required: Yes Make a Difference in People's Lives We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life. As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living. About the Role You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the services and resources they need. The role combines office-based work with regular visits to tenants in their homes and the wider community. Key Responsibilities of a Tenancy Support Officer Deliver a high-quality tenancy support service to customers with complex needs. Develop, implement, and review personalised support plans with tenants. Support customers with budgeting, money management, income maximisation, and benefit applications. Work closely with Housing Management, Revenues, Customer Advice and Support teams to provide a seamless service. Build strong relationships with external agencies including social services, healthcare professionals, voluntary organisations, and support providers. Help tenants access grants, benefits, and local support services. Monitor progress against support plans and maintain accurate records. Assist in resolving tenancy-related issues, including rent arrears and other debts. Provide day-to-day guidance and support to the Tenancy Support Assistant. Contribute to service improvement initiatives and performance targets. About You Looking for someone who: Has worked as a Tenancy Support Officer previously or transferbale skills in supporting vulnerable individuals, or people with complex needs. Understands housing-related support, tenancy sustainment, safeguarding principles, and multi-agency working. Has knowledge of welfare benefits, income maximisation, and debt management. Can build positive relationships with customers and partner organisations. Possesses excellent communication, organisational, and problem-solving skills. Is able to work independently while contributing effectively as part of a team. Has strong record-keeping and case management skills. Is committed to equality, diversity, and delivering excellent customer service. Holds a full current UK driving licence. If you feel you meet the above criteria for a Tenancy Support Officer please apply within.
Support Administrator / Floating Support Coordinator Housing Support Services Birmingham Temporary Contract (Initially two months) Excellent Pay Rate Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot : I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments. Vacancy Brief : Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence. This vacancy is for 30 hours per week. Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella. Working Pattern: Predominantly Monday to Friday, 9:00am 5:00pm, with occasional late shifts of 1:00pm 9:00pm as required. This vacancy is based in Bordesley Green, Birmingham. The initial contract will be for approximately two months, although there is potential for this to be extended. Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment. The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce. Responsibilities : As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services. You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently. Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities. You will maintain accurate records, case notes and client information using internal systems and databases. You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties. An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand. You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability. Where required, you may hold a small floating support caseload and provide practical support to service users within the community. You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate. You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures. Role Experience : Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services. Experience managing referrals, service administration, case management systems and client records. Experience liaising with external agencies, local authorities, housing providers and support services. Strong organisational, communication and administrative skills. Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous. Support Administrator Service Administrator Floating Support Worker Floating Support Coordinator Housing Support Worker Supported Housing Officer Supported Housing Worker Tenancy Support Officer Homelessness Support Worker Housing Support Officer Housing Administrator Referrals Coordinator Support Coordinator Homelessness Prevention Supported Accommodation Housing Services Social Housing Charities Third Sector Birmingham West Midlands.
Jul 01, 2026
Contractor
Support Administrator / Floating Support Coordinator Housing Support Services Birmingham Temporary Contract (Initially two months) Excellent Pay Rate Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot : I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments. Vacancy Brief : Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence. This vacancy is for 30 hours per week. Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella. Working Pattern: Predominantly Monday to Friday, 9:00am 5:00pm, with occasional late shifts of 1:00pm 9:00pm as required. This vacancy is based in Bordesley Green, Birmingham. The initial contract will be for approximately two months, although there is potential for this to be extended. Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment. The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce. Responsibilities : As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services. You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently. Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities. You will maintain accurate records, case notes and client information using internal systems and databases. You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties. An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand. You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability. Where required, you may hold a small floating support caseload and provide practical support to service users within the community. You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate. You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures. Role Experience : Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services. Experience managing referrals, service administration, case management systems and client records. Experience liaising with external agencies, local authorities, housing providers and support services. Strong organisational, communication and administrative skills. Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous. Support Administrator Service Administrator Floating Support Worker Floating Support Coordinator Housing Support Worker Supported Housing Officer Supported Housing Worker Tenancy Support Officer Homelessness Support Worker Housing Support Officer Housing Administrator Referrals Coordinator Support Coordinator Homelessness Prevention Supported Accommodation Housing Services Social Housing Charities Third Sector Birmingham West Midlands.
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield District Council have an exciting opportunity for an Assertive Outreach Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £31,022 per annum (pay award pending). This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need. The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances. As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes. The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential Package Up to 43 days per year including bank holidays (pro rata for part time or condensed hours) Local Government pension scheme Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being Closing date: 5 July 2026 Interview date: 13 & 14 July 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Assertive Outreach Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Jul 01, 2026
Full time
Ashfield District Council have an exciting opportunity for an Assertive Outreach Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £31,022 per annum (pay award pending). This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need. The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances. As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes. The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential Package Up to 43 days per year including bank holidays (pro rata for part time or condensed hours) Local Government pension scheme Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being Closing date: 5 July 2026 Interview date: 13 & 14 July 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Assertive Outreach Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 01, 2026
Seasonal
Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include: Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively Contacting tenants to discuss arrears and agree sustainable repayment arrangements Taking appropriate legal action where necessary, including preparing cases for court and attending hearings. Providing advice and guidance on welfare benefits, budgeting, and financial support Working closely with internal teams and external agencies to support vulnerable tenants Maintaining accurate records and ensuring compliance with policies and procedures What you'll need to succeedTo succeed in this role, you will have: Previous experience in income recovery, rent arrears management, or housing-related roles Strong knowledge of housing benefit and Universal Credit processes Experience of managing a busy caseload and achieving collection targets Excellent communication and negotiation skills, with the ability to build rapport with residents A proactive and resilient approach, with strong problem-solving skills Good organisational skills and attention to detail A full UK driving licence and access to a vehicle Desirable: Knowledge of housing law relating to rent arrears and eviction processes Experience of attending court and presenting cases What you'll get in return A rewarding role where you can make a real difference to tenants' lives Flexible and hybrid working options Opportunities for professional development and career progression A supportive and collaborative team environment Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Hays Specialist Recruitment - Education
Caerhun, Gwynedd
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Bangor. Your new role We are seeking a Housing Support Worker to join the Nacro team in Bangor on a temp-to-perm basis. The main focus of this role is to provide support to residents by creating person-centred support plans. You will meet with residents, discuss support needs and how you can support them to meet their objectives, complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our residents. You will also need to be able to help residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness, you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned.You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working hours 18.5 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-to-perm role, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 01, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Bangor. Your new role We are seeking a Housing Support Worker to join the Nacro team in Bangor on a temp-to-perm basis. The main focus of this role is to provide support to residents by creating person-centred support plans. You will meet with residents, discuss support needs and how you can support them to meet their objectives, complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our residents. You will also need to be able to help residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness, you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned.You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working hours 18.5 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-to-perm role, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company A well-established and community-focused housing provider is seeking an experienced Housing Officer on a temporary basis to support customers across a varied housing patch. The organisation is committed to delivering excellent tenancy and estate management services, ensuring communities remain safe, sustainable, and well maintained. The role offers a mix of community-based, office, and home working, with a strong focus on customer engagement and partnership working. Your new role As a Housing Officer, you will deliver a comprehensive housing management service, managing a range of tenancies and estate-related responsibilities. This will include tenancy sustainment, anti-social behaviour case management, safeguarding, estate inspections, customer signposting, and supporting sustainable communities through proactive intervention. You will work closely with customers, contractors, local agencies, and internal teams to resolve issues effectively, support vulnerable tenants, and maintain a visible presence within neighbourhoods. The role will also involve carrying out tenancy checks, supporting new tenancy sign-ups, managing abandoned properties, and assisting with community engagement initiatives. What you'll need to succeed To be successful in this role, you will need previous experience in housing management. You should have a strong understanding of tenancy management, safeguarding, anti-social behaviour, and estate management principles. Excellent communication and relationship-building skills are essential, alongside the ability to manage a diverse caseload and work collaboratively with external agencies and internal stakeholders. You will also need to be proactive, organised, and confident in dealing with challenging situations whilst maintaining excellent customer service standards. What you'll get in return In return, you will have the opportunity to join a respected housing organisation that places a genuine emphasis on community impact and customer service. You will benefit from flexible hybrid working, a varied and rewarding workload, and the chance to make a positive difference within local communities. This role will pay an hourly rate of 23 - 28 per hour and is a full-time 3-month temporary role. This is an excellent opportunity for an experienced housing professional looking to further develop their career within a supportive and values-driven environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 01, 2026
Seasonal
Your new company A well-established and community-focused housing provider is seeking an experienced Housing Officer on a temporary basis to support customers across a varied housing patch. The organisation is committed to delivering excellent tenancy and estate management services, ensuring communities remain safe, sustainable, and well maintained. The role offers a mix of community-based, office, and home working, with a strong focus on customer engagement and partnership working. Your new role As a Housing Officer, you will deliver a comprehensive housing management service, managing a range of tenancies and estate-related responsibilities. This will include tenancy sustainment, anti-social behaviour case management, safeguarding, estate inspections, customer signposting, and supporting sustainable communities through proactive intervention. You will work closely with customers, contractors, local agencies, and internal teams to resolve issues effectively, support vulnerable tenants, and maintain a visible presence within neighbourhoods. The role will also involve carrying out tenancy checks, supporting new tenancy sign-ups, managing abandoned properties, and assisting with community engagement initiatives. What you'll need to succeed To be successful in this role, you will need previous experience in housing management. You should have a strong understanding of tenancy management, safeguarding, anti-social behaviour, and estate management principles. Excellent communication and relationship-building skills are essential, alongside the ability to manage a diverse caseload and work collaboratively with external agencies and internal stakeholders. You will also need to be proactive, organised, and confident in dealing with challenging situations whilst maintaining excellent customer service standards. What you'll get in return In return, you will have the opportunity to join a respected housing organisation that places a genuine emphasis on community impact and customer service. You will benefit from flexible hybrid working, a varied and rewarding workload, and the chance to make a positive difference within local communities. This role will pay an hourly rate of 23 - 28 per hour and is a full-time 3-month temporary role. This is an excellent opportunity for an experienced housing professional looking to further develop their career within a supportive and values-driven environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mobile Caretaker £10,169.59 pa Permanent, Part Time - 14.5 hours - Thursday (7.5hrs) / Friday (7 hours) Bedford, UK Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings. What You'll Do: Deliver a high-quality, customer-focused caretaking service to our residents. Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings. Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements. Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs. Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts. Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process. Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches. Work closely with housing officers and other stakeholders to provide a joint approach to building safety. Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed. What We're Looking For: Ability to work independently (lone working) and as part of a team. Excellent communication and customer service skills. Experience in cleaning and general maintenance. Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems. Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness. COSHH training is desirable. Our Values: At bpha, we live by our values: We take responsibility: We do what we say and hold ourselves accountable. We show empathy: We respect and listen to every colleague and customer. We are better together: We collaborate, value diversity, and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference for more people. Why Join Us? Be part of a supportive, ambitious team committed to excellence. Make a real impact on the safety and wellbeing of our residents. Opportunities for training and professional development. Work in a role where your actions truly matter, every single day.
Jul 01, 2026
Full time
Mobile Caretaker £10,169.59 pa Permanent, Part Time - 14.5 hours - Thursday (7.5hrs) / Friday (7 hours) Bedford, UK Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings. What You'll Do: Deliver a high-quality, customer-focused caretaking service to our residents. Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings. Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements. Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs. Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts. Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process. Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches. Work closely with housing officers and other stakeholders to provide a joint approach to building safety. Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed. What We're Looking For: Ability to work independently (lone working) and as part of a team. Excellent communication and customer service skills. Experience in cleaning and general maintenance. Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems. Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness. COSHH training is desirable. Our Values: At bpha, we live by our values: We take responsibility: We do what we say and hold ourselves accountable. We show empathy: We respect and listen to every colleague and customer. We are better together: We collaborate, value diversity, and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference for more people. Why Join Us? Be part of a supportive, ambitious team committed to excellence. Make a real impact on the safety and wellbeing of our residents. Opportunities for training and professional development. Work in a role where your actions truly matter, every single day.
We are currently recruiting for an experienced Housing Support Officer to join a supported housing provider in Leicester on a temporary basis. This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support. Key Responsibilities of a Housing Support Officer: Managing a caseload of residents within supported housing schemes. Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence. Conducting property inspections, health and safety checks, and estate visits. Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities. Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes. Supporting individuals with medium-level support needs, including those affected by: Mental health issues Drug and alcohol misuse Homelessness and housing instability Social exclusion and complex needs Identifying safeguarding concerns and making appropriate referrals where required. Working closely with support agencies, local authorities, healthcare professionals, and community organisations. Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure. Maintaining accurate records, support plans, risk assessments, and case notes. Essential Requirements: Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role. Proven experience within a social housing or supported housing setting. Strong understanding of tenancy management, tenancy sustainment, and housing support. Experience conducting property inspections and resident welfare visits. Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs. Knowledge of safeguarding procedures and relevant housing legislation. Excellent communication, interpersonal, and case management skills. Ability to work independently and manage a varied caseload What's on Offer: 28 hours per week Short term temporary cover open for extension Opportunity to work with a very reputable housing assocaiton Immediate start available If this Housing Support Officer role is of interest, please apply or contact (url removed)
Jul 01, 2026
Seasonal
We are currently recruiting for an experienced Housing Support Officer to join a supported housing provider in Leicester on a temporary basis. This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support. Key Responsibilities of a Housing Support Officer: Managing a caseload of residents within supported housing schemes. Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence. Conducting property inspections, health and safety checks, and estate visits. Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities. Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes. Supporting individuals with medium-level support needs, including those affected by: Mental health issues Drug and alcohol misuse Homelessness and housing instability Social exclusion and complex needs Identifying safeguarding concerns and making appropriate referrals where required. Working closely with support agencies, local authorities, healthcare professionals, and community organisations. Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure. Maintaining accurate records, support plans, risk assessments, and case notes. Essential Requirements: Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role. Proven experience within a social housing or supported housing setting. Strong understanding of tenancy management, tenancy sustainment, and housing support. Experience conducting property inspections and resident welfare visits. Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs. Knowledge of safeguarding procedures and relevant housing legislation. Excellent communication, interpersonal, and case management skills. Ability to work independently and manage a varied caseload What's on Offer: 28 hours per week Short term temporary cover open for extension Opportunity to work with a very reputable housing assocaiton Immediate start available If this Housing Support Officer role is of interest, please apply or contact (url removed)
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Jul 01, 2026
Seasonal
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Fundraising Officer - 4 day week, hybrid, high impact charity based in Oxford If you want a fundraising role where you can see the direct impact of every partnership, pitch and campaign this could be the right move. About the role: We're looking for a Fundraising Officer to join Aspire's small, agile and supportive Fundraising & Communications team. You'll be an all round fundraiser, working across corporate partnerships, trusts and foundations, and community, events and individual giving. You'll help grow and diversify our voluntary income so that more people across Oxfordshire and the Thames Valley can move out of homelessness, poverty and long term unemployment into secure work and housing. This is a hands on role with real variety: one week you might be crafting a pitch for a new corporate partner, the next you could be pulling together a trust report, planning a community fundraising event or writing supporter communications. You'll have room to shape the role around your strengths while learning from experienced colleagues. About Aspire: Aspire is a multi award winning employment charity and social enterprise. We support people who have faced serious barriers - including homelessness, offending histories, substance misuse, mental ill health and long term unemployment - to build confidence, skills and ultimately secure housing and work. In the last year alone, we supported over 1,800 people experiencing disadvantage to move closer to employment and housing and achieve lasting change. We are guided by our values: Ambitious, Supportive, Participatory, Inspiring, Reliable and Enterprising . You will see these lived out day to day - in how we work with participants, partners and each other. What you'll be doing: Helping to grow and steward corporate partnerships across Oxfordshire and the Thames Valley, from prospect research and pitches to volunteering and sponsorship. Supporting a strong pipeline of trust and foundation applications and reports, telling Aspire's story with clarity and evidence. Leading on community fundraising and events, building relationships with local groups, schools, faith communities, businesses and individual fundraisers. Maintaining and developing individual giving through engaging, well timed communications. Using our CRM (Salesforce) to keep supporter data, pipelines and reporting accurate and up to date. Playing a full part in a collaborative team where ideas are welcomed and everyone pitches in at busy times. About you: You don't need to tick every box, but you will bring: Experience in at least one of: corporate fundraising, trusts and foundations, community/events or individual giving, plus enthusiasm to grow across all three. Strong written and verbal communication skills, with the ability to adapt your tone for different audiences. Confidence building and managing relationships with supporters, customers or partners. Good organisational skills and comfort working to deadlines and targets. A genuine commitment to tackling homelessness, poverty and disadvantage, and alignment with Aspire's values. Experience with Salesforce or AI tools would be helpful, but we're more interested in your mindset: curious, proactive, organised and keen to learn . What we offer: A 4 day working week (0.8 FTE). Salary: £29,234 - £35,305 per annum (FTE), depending on experience (0.8 = £23,387 - £28,244) . Hybrid / remote first working, with at least two in person team days per month in Oxford and occasional events and meetings. The chance to shape and grow a varied fundraising role in a small, supportive team. A values driven culture and the opportunity to see the tangible impact of your work. How to apply: To apply, please send your CV and a covering letter directly to by noon on Friday 17th July 2026. In your covering letter, please ensure you tell us how you meet the Person Specification and share examples of relevant achievements. We are interviewing on a rolling basis and may close the advert early if we appoint, so we encourage early applications.
Jul 01, 2026
Full time
Fundraising Officer - 4 day week, hybrid, high impact charity based in Oxford If you want a fundraising role where you can see the direct impact of every partnership, pitch and campaign this could be the right move. About the role: We're looking for a Fundraising Officer to join Aspire's small, agile and supportive Fundraising & Communications team. You'll be an all round fundraiser, working across corporate partnerships, trusts and foundations, and community, events and individual giving. You'll help grow and diversify our voluntary income so that more people across Oxfordshire and the Thames Valley can move out of homelessness, poverty and long term unemployment into secure work and housing. This is a hands on role with real variety: one week you might be crafting a pitch for a new corporate partner, the next you could be pulling together a trust report, planning a community fundraising event or writing supporter communications. You'll have room to shape the role around your strengths while learning from experienced colleagues. About Aspire: Aspire is a multi award winning employment charity and social enterprise. We support people who have faced serious barriers - including homelessness, offending histories, substance misuse, mental ill health and long term unemployment - to build confidence, skills and ultimately secure housing and work. In the last year alone, we supported over 1,800 people experiencing disadvantage to move closer to employment and housing and achieve lasting change. We are guided by our values: Ambitious, Supportive, Participatory, Inspiring, Reliable and Enterprising . You will see these lived out day to day - in how we work with participants, partners and each other. What you'll be doing: Helping to grow and steward corporate partnerships across Oxfordshire and the Thames Valley, from prospect research and pitches to volunteering and sponsorship. Supporting a strong pipeline of trust and foundation applications and reports, telling Aspire's story with clarity and evidence. Leading on community fundraising and events, building relationships with local groups, schools, faith communities, businesses and individual fundraisers. Maintaining and developing individual giving through engaging, well timed communications. Using our CRM (Salesforce) to keep supporter data, pipelines and reporting accurate and up to date. Playing a full part in a collaborative team where ideas are welcomed and everyone pitches in at busy times. About you: You don't need to tick every box, but you will bring: Experience in at least one of: corporate fundraising, trusts and foundations, community/events or individual giving, plus enthusiasm to grow across all three. Strong written and verbal communication skills, with the ability to adapt your tone for different audiences. Confidence building and managing relationships with supporters, customers or partners. Good organisational skills and comfort working to deadlines and targets. A genuine commitment to tackling homelessness, poverty and disadvantage, and alignment with Aspire's values. Experience with Salesforce or AI tools would be helpful, but we're more interested in your mindset: curious, proactive, organised and keen to learn . What we offer: A 4 day working week (0.8 FTE). Salary: £29,234 - £35,305 per annum (FTE), depending on experience (0.8 = £23,387 - £28,244) . Hybrid / remote first working, with at least two in person team days per month in Oxford and occasional events and meetings. The chance to shape and grow a varied fundraising role in a small, supportive team. A values driven culture and the opportunity to see the tangible impact of your work. How to apply: To apply, please send your CV and a covering letter directly to by noon on Friday 17th July 2026. In your covering letter, please ensure you tell us how you meet the Person Specification and share examples of relevant achievements. We are interviewing on a rolling basis and may close the advert early if we appoint, so we encourage early applications.
Finance Business Partner - Assets, Repairs & Maintenance Manchester, Greater Manchester £55,500 per annum Permanent, Full Time (35 hours per week), Agile working arrangements in place Closing date: 6th July 2026 Interview date: Week commencing 13th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing a proactive financial support and advice to budget holders based on a sound understanding of the relevant business area whilst supporting the Financial Controller. In this role, you will be responsible for Preparation of timely financial reporting for the Repairs and Assets directorate, in accordance with the monthly management accounts timetable. Undertake monthly meetings with budget holders for the relevant business area to discuss their management accounts (including team listings) and provide insight to enable operational decision making. Provide day to day management of the Assistant Business Partner and Assets and Insurance Officer, including appraisal, mentoring, training and development Contribute to the financial reports issued monthly to the Leadership Team and quarterly to Board We need people who are or have Accounting qualification, such as CIMA/ACCA Experience providing expert advice, support and challenge to colleagues and being able to communicate and present complex financial information to non-finance colleagues Knowledge of relevant accounting standards, recommended practice and guidance Experience working with financial and other systems Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Jul 01, 2026
Full time
Finance Business Partner - Assets, Repairs & Maintenance Manchester, Greater Manchester £55,500 per annum Permanent, Full Time (35 hours per week), Agile working arrangements in place Closing date: 6th July 2026 Interview date: Week commencing 13th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing a proactive financial support and advice to budget holders based on a sound understanding of the relevant business area whilst supporting the Financial Controller. In this role, you will be responsible for Preparation of timely financial reporting for the Repairs and Assets directorate, in accordance with the monthly management accounts timetable. Undertake monthly meetings with budget holders for the relevant business area to discuss their management accounts (including team listings) and provide insight to enable operational decision making. Provide day to day management of the Assistant Business Partner and Assets and Insurance Officer, including appraisal, mentoring, training and development Contribute to the financial reports issued monthly to the Leadership Team and quarterly to Board We need people who are or have Accounting qualification, such as CIMA/ACCA Experience providing expert advice, support and challenge to colleagues and being able to communicate and present complex financial information to non-finance colleagues Knowledge of relevant accounting standards, recommended practice and guidance Experience working with financial and other systems Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Red Snapper Recruitment Limited
Leicester, Leicestershire
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Housing Management Officer Location: Leicester Salary: 16,463 per annum Hours: Wednesday to Friday Working Pattern: Office-Based Contract: Permanent About the Role We are seeking a dedicated and organised Housing Management Officer to join our team in Leicester. This is an excellent opportunity for someone with experience in housing management, supported accommodation, or social welfare services who is passionate about supporting vulnerable individuals and ensuring high-quality accommodation standards. The successful candidate will play a key role in managing housing-related processes, monitoring accommodation standards, supporting residents with housing benefit claims, and ensuring properties remain safe, compliant, and well-maintained. Key Responsibilities Housing & Financial Management Manage and monitor housing benefit claims, rent payments, and accommodation charges. Liaise with local authorities and benefits agencies regarding claims and payments. Maintain accurate financial records and produce regular reports. Monitor arrears and take appropriate action to maximise income recovery. Support residents to access appropriate benefits and financial assistance. Property & Maintenance Management Oversee the upkeep and maintenance of supported accommodation properties. Arrange and supervise contractors, maintenance work, and cleaning services. Conduct property inspections and maintain inventories. Ensure accommodation is prepared and ready for new residents. Health & Safety Ensure all accommodation complies with health and safety legislation and organisational policies. Conduct risk assessments and maintain health and safety records. Monitor fire safety procedures, security systems, and CCTV operations. Coordinate annual safety checks and inspections. Housing Administration Maintain accurate tenancy, referral, and occupancy records. Produce monitoring reports and statistical information. Support audits and quality assurance processes. Manage referrals and ensure accommodation occupancy levels are optimised. Resident Support Provide practical housing-related support to vulnerable women and families. Assist residents in maintaining independent living skills. Maintain accurate case records and documentation. Work collaboratively with internal and external partners to support resident outcomes. About You We are looking for someone who has: Essential Requirements Experience working within housing management, supported accommodation, social welfare, or a similar environment. Experience managing housing benefit claims, rents, or accommodation charges. Strong administration, record-keeping, and reporting skills. Good knowledge of housing legislation and welfare benefits. Excellent communication and interpersonal skills. Strong IT, literacy, and numeracy skills. Ability to manage multiple priorities and work independently. Commitment to safeguarding, equality, diversity, and inclusion. Desirable Housing Management qualification or relevant training. Experience supporting vulnerable individuals or families. Knowledge of health and safety requirements within residential accommodation settings. What We Offer Meaningful work making a difference in people's lives. Supportive and collaborative working environment. Opportunities for training and professional development. The chance to contribute to high-quality housing and support services within the Leicester community. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Jul 01, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Housing Management Officer Location: Leicester Salary: 16,463 per annum Hours: Wednesday to Friday Working Pattern: Office-Based Contract: Permanent About the Role We are seeking a dedicated and organised Housing Management Officer to join our team in Leicester. This is an excellent opportunity for someone with experience in housing management, supported accommodation, or social welfare services who is passionate about supporting vulnerable individuals and ensuring high-quality accommodation standards. The successful candidate will play a key role in managing housing-related processes, monitoring accommodation standards, supporting residents with housing benefit claims, and ensuring properties remain safe, compliant, and well-maintained. Key Responsibilities Housing & Financial Management Manage and monitor housing benefit claims, rent payments, and accommodation charges. Liaise with local authorities and benefits agencies regarding claims and payments. Maintain accurate financial records and produce regular reports. Monitor arrears and take appropriate action to maximise income recovery. Support residents to access appropriate benefits and financial assistance. Property & Maintenance Management Oversee the upkeep and maintenance of supported accommodation properties. Arrange and supervise contractors, maintenance work, and cleaning services. Conduct property inspections and maintain inventories. Ensure accommodation is prepared and ready for new residents. Health & Safety Ensure all accommodation complies with health and safety legislation and organisational policies. Conduct risk assessments and maintain health and safety records. Monitor fire safety procedures, security systems, and CCTV operations. Coordinate annual safety checks and inspections. Housing Administration Maintain accurate tenancy, referral, and occupancy records. Produce monitoring reports and statistical information. Support audits and quality assurance processes. Manage referrals and ensure accommodation occupancy levels are optimised. Resident Support Provide practical housing-related support to vulnerable women and families. Assist residents in maintaining independent living skills. Maintain accurate case records and documentation. Work collaboratively with internal and external partners to support resident outcomes. About You We are looking for someone who has: Essential Requirements Experience working within housing management, supported accommodation, social welfare, or a similar environment. Experience managing housing benefit claims, rents, or accommodation charges. Strong administration, record-keeping, and reporting skills. Good knowledge of housing legislation and welfare benefits. Excellent communication and interpersonal skills. Strong IT, literacy, and numeracy skills. Ability to manage multiple priorities and work independently. Commitment to safeguarding, equality, diversity, and inclusion. Desirable Housing Management qualification or relevant training. Experience supporting vulnerable individuals or families. Knowledge of health and safety requirements within residential accommodation settings. What We Offer Meaningful work making a difference in people's lives. Supportive and collaborative working environment. Opportunities for training and professional development. The chance to contribute to high-quality housing and support services within the Leicester community. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Housing Interventions Officer - Custody Based - HMP Parc Location: Bridgend Salary : £26,000 per annum Vacancy Type: Permanent About The Role Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you're driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you'll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You'll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you'll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we're looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you're motivated, resilient and committed to reducing reoffending through stable housing, we'd love to hear from you. All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Jul 01, 2026
Full time
Housing Interventions Officer - Custody Based - HMP Parc Location: Bridgend Salary : £26,000 per annum Vacancy Type: Permanent About The Role Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you're driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you'll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You'll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you'll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we're looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you're motivated, resilient and committed to reducing reoffending through stable housing, we'd love to hear from you. All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
JOB TITLE: Service Manager RESPONSIBLE TO: Chief Executive Officer HOURS OF WORK: 37 hours per week BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN HOLIDAYS: 28 days - including statutory holidays (pro rata) SALARY : £34,000 per annum plus benefits Main Duties and Responsibilities Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients. Ensure organisational standards are being met in the accommodation service across all Hope properties. Draw up rotas in advance for sign-off from the CEO. Monitor staff attendance and report absences promptly to the Management Team. Motivate the team through regular one to one supervisions and by modelling good practice. Monitor and manage team performance and progress reporting issues at the Management Team meetings. Identify staff training needs and submit requests to the Office Manager. Ensure adequate procedures are in place, policy is clear and understood by both staff and clients. Supervise the delivery of other services provided on site. Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis. Carry out monthly property inspections on all Hope properties. Work with the Office Manager to manage all Health and Safety issues. Assist in the recruitment and selection of staff. Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope's requirements. Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored. Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe. Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion. Undertake disciplinary and grievance procedures as necessary. Undertake evictions if these arise. Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients. Deal with complaints from clients. Implement the warnings and exclusions' policy where necessary. Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes. Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment. Take overall responsibility for the hostel petty cash system. Ensure client charges are received, recorded and received by Finance Manager. Identify Health and Safety issues and action in line with policy and procedures. Keep up to date Health and Safety records in line with regulations. Take overall responsibility for accurate risk assessment recordings and actions. Take overall responsibility for the safeguarding of accommodation service staff and clients. Keep up to date incident reports. Work in partnership with other agencies to ensure a high standard of service is delivered. Monitor equality and diversity, ensuring an accessible service to all clients. Attend case conferences, joint assessments and meetings as necessary and directed by the CEO. Promote the service to a wider community. Provide written monthly reports for management/board meetings as required by the CEO. Provide statistical information as required by the CEO. To respect the confidential nature of the work. To participate in appropriate training and staff development programmes. To promote and ensure the implementation and compliance with Hope's policies. To ensure that organisational services are delivered in accordance with Hope's equal opportunity policy. Meet the requirements of rota systems. Work closely with the Finance Manager/Deputy CEO in CEO absence. To be on the on-call rota and available, when on call, to be on site when required in an emergency. Person Specification Essential Experience of motivating and managing staff. Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail. Proven work experience and in-depth understanding of funding procedures, rules and regulations. Ability to be flexible and your skills in problem solving. High standard of computer literacy (Excel, Word, Outlook). Ability to plan, prioritise and work within agreed timeframes. Excellent communication, presentation and interpersonal skills. A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice. An understanding of the need and practice for confidentiality. Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation. A thorough understanding of adult safeguarding and working with vulnerable people. Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services. Desirable An understanding of homelessness and relevant issues. Job Types: Full-time, Permanent Pay: £34,000 per year Benefits: Casual dress Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Worksop: reliably commute or plan to relocate before starting work (required) Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Work Location: In person Reference ID: ServiceManager26
Jul 01, 2026
Full time
JOB TITLE: Service Manager RESPONSIBLE TO: Chief Executive Officer HOURS OF WORK: 37 hours per week BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN HOLIDAYS: 28 days - including statutory holidays (pro rata) SALARY : £34,000 per annum plus benefits Main Duties and Responsibilities Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients. Ensure organisational standards are being met in the accommodation service across all Hope properties. Draw up rotas in advance for sign-off from the CEO. Monitor staff attendance and report absences promptly to the Management Team. Motivate the team through regular one to one supervisions and by modelling good practice. Monitor and manage team performance and progress reporting issues at the Management Team meetings. Identify staff training needs and submit requests to the Office Manager. Ensure adequate procedures are in place, policy is clear and understood by both staff and clients. Supervise the delivery of other services provided on site. Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis. Carry out monthly property inspections on all Hope properties. Work with the Office Manager to manage all Health and Safety issues. Assist in the recruitment and selection of staff. Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope's requirements. Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored. Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe. Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion. Undertake disciplinary and grievance procedures as necessary. Undertake evictions if these arise. Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients. Deal with complaints from clients. Implement the warnings and exclusions' policy where necessary. Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes. Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment. Take overall responsibility for the hostel petty cash system. Ensure client charges are received, recorded and received by Finance Manager. Identify Health and Safety issues and action in line with policy and procedures. Keep up to date Health and Safety records in line with regulations. Take overall responsibility for accurate risk assessment recordings and actions. Take overall responsibility for the safeguarding of accommodation service staff and clients. Keep up to date incident reports. Work in partnership with other agencies to ensure a high standard of service is delivered. Monitor equality and diversity, ensuring an accessible service to all clients. Attend case conferences, joint assessments and meetings as necessary and directed by the CEO. Promote the service to a wider community. Provide written monthly reports for management/board meetings as required by the CEO. Provide statistical information as required by the CEO. To respect the confidential nature of the work. To participate in appropriate training and staff development programmes. To promote and ensure the implementation and compliance with Hope's policies. To ensure that organisational services are delivered in accordance with Hope's equal opportunity policy. Meet the requirements of rota systems. Work closely with the Finance Manager/Deputy CEO in CEO absence. To be on the on-call rota and available, when on call, to be on site when required in an emergency. Person Specification Essential Experience of motivating and managing staff. Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail. Proven work experience and in-depth understanding of funding procedures, rules and regulations. Ability to be flexible and your skills in problem solving. High standard of computer literacy (Excel, Word, Outlook). Ability to plan, prioritise and work within agreed timeframes. Excellent communication, presentation and interpersonal skills. A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice. An understanding of the need and practice for confidentiality. Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation. A thorough understanding of adult safeguarding and working with vulnerable people. Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services. Desirable An understanding of homelessness and relevant issues. Job Types: Full-time, Permanent Pay: £34,000 per year Benefits: Casual dress Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Worksop: reliably commute or plan to relocate before starting work (required) Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Work Location: In person Reference ID: ServiceManager26
4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Jul 01, 2026
Contractor
4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
This exciting role links our 350+ community organisations that receive food from us - known as our Community Food Members (CFMs) - with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week. The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams. Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region. 1) Cross-Functional Coordination Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages. Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules. Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock). 2) Food Sourcing Support Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance. Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history. Support awareness-raising activities about FSSW's surplus redistribution capability (e.g., events, promotional updates). Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager. Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity. Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager. 3) Member Support & Service Delivery Support member onboarding, offboarding, account updates, queries, complaints and general membership administration. Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate. Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity. Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations. Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services). Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams. 4) Data, CRM & Reporting Maintain accurate member records in Salesforce and ensure data integrity across systems. Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics. Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making. Contribute to KPI monitoring across both Membership and Food functions. 5) Compliance, Food Safety & Member Standards Operate in accordance with the FareShare Food Safety Manual and maintain required training. Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions. Conduct in-person compliance visits with member organisations as required. Provide administrative support for product recalls, safety notices and compliance related communication. Person Specification Essential Criteria Experience or knowledge working in an operational, coordination or customer/member support role Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment. Confidence working with data and digital systems Excellent communication and relationship-building skills, able to coordinate across teams and externally Desirable Criteria Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate. Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise. Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting. Experience working in a charity, community food environment or membership-based service Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups. Comfortable representing the organisation externally Experience supporting projects or campaigns, including administration, coordination and communication tasks. Attention to detail in compliance-related work
Jul 01, 2026
Full time
This exciting role links our 350+ community organisations that receive food from us - known as our Community Food Members (CFMs) - with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week. The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams. Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region. 1) Cross-Functional Coordination Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages. Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules. Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock). 2) Food Sourcing Support Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance. Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history. Support awareness-raising activities about FSSW's surplus redistribution capability (e.g., events, promotional updates). Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager. Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity. Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager. 3) Member Support & Service Delivery Support member onboarding, offboarding, account updates, queries, complaints and general membership administration. Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate. Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity. Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations. Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services). Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams. 4) Data, CRM & Reporting Maintain accurate member records in Salesforce and ensure data integrity across systems. Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics. Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making. Contribute to KPI monitoring across both Membership and Food functions. 5) Compliance, Food Safety & Member Standards Operate in accordance with the FareShare Food Safety Manual and maintain required training. Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions. Conduct in-person compliance visits with member organisations as required. Provide administrative support for product recalls, safety notices and compliance related communication. Person Specification Essential Criteria Experience or knowledge working in an operational, coordination or customer/member support role Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment. Confidence working with data and digital systems Excellent communication and relationship-building skills, able to coordinate across teams and externally Desirable Criteria Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate. Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise. Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting. Experience working in a charity, community food environment or membership-based service Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups. Comfortable representing the organisation externally Experience supporting projects or campaigns, including administration, coordination and communication tasks. Attention to detail in compliance-related work
