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About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. Job description This role sits within HMRC's Fraud Prevention Centre (FPC) directorate and is part of the Government Digital and Data Profession. As an Identity, Verification and Authentication (IDVA) Service Control Manager, you will lead HMRC's technical response to fraud and risk threats, ensuring interventions are timely, proportionate, and effective. You will work across multiple business areas, combining analytical insight, operational leadership, and strategic thinking to protect HMRC's services and customers. This is a fast-paced role requiring adaptability, collaboration, and a commitment to continuous improvement. Person specification Analyse risk intelligence and emerging threats to prioritise interventions, recommend escalation routes for high-risk incidents, and inform strategic decisions. Manage aspects of the incident response cycle, from identification and prioritisation through facilitation and resolution. Maintain awareness of fraud trends and identity threats, contributing to HMRC's capability to anticipate and mitigate risks. Produce clear, actionable reports and briefings for senior stakeholders, translating technical detail into strategic insights. Build strong relationships internally and externally to enable effective collaboration during incidents and intervention campaigns. Support continuous improvement and performance monitoring, identifying opportunities to strengthen HMRC's compliance approach and governance frameworks. Apply project management skills to coordinate multi-team interventions effectively and manage the delivery into live. Essential Criteria Candidates must demonstrate the following skills and experience, aligned to the GDaD capability framework: Ability to analyse complex fraud risk data, identify patterns, and prioritise interventions using structured frameworks. Strong influencing and communication skills, with experience translating technical detail into actionable insights for senior stakeholders. Knowledge of fraud prevention methods, identity fraud trends, and emerging threats. Experience applying governance frameworks and risk appetite principles in technical decision-making. Familiarity with fraud analytics tools and their application in operational contexts. Experience in leading multiple projects, demonstrating project management skills to coordinate multi-team interventions effectively. Ability to work at pace in a dynamic environment, adapting to changing priorities and resource constraints. Knowledge and experience with Identity and Access Management (IAM) services and IAM standards. Desirable Criteria Counter Fraud Profession accreditation or equivalent. Experience in policy or legal frameworks relevant to fraud prevention. Certification in project management or risk management. Additional Security information This role requires the successful candidate to hold or be willing to obtain Security Clearance prior to taking up the post. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experience and qualifications. A 1000-word Personal Statement to demonstrate Essential Criteria and Person Specification as outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Strength based questions. This is an example of a Strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details

Customer Service Advisor Office Based- Barnsley Countrywide Healthcare is one of the UK's leading suppliers of healthcare consumables and equipment to the care sector. We are looking for a proactive and customer-focused Customer Service Advisor to join our friendly and growing team.This role is ideal for someone who enjoys helping customers, resolving issues, and delivering excellent service while supporting business growth. The purpose of this role is to provide outstanding customer service by managing customer orders and enquiries across B2B, B2C and Mobility Store channels. The role will focus on accurate order processing, after-sales support, and ensuring a positive customer experience at every stage of the customer journey. Key Responsibilities Process customer orders accurately and efficiently. Manage customer enquiries by phone, email and face-to-face. Provide alternatives for out-of-stock products and manage back orders. Handle after-sales support including returns, credits, amendments and delivery queries. Manage service tickets and ensure timely resolution within SLAs. Liaise with internal teams to resolve customer issues effectively. Maintain accurate customer records and notes within company systems. Identify opportunities for continuous improvement. Support business growth through upselling, cross-selling and promotions. Undertake additional duties as required. Key Requirements Previous experience in a customer service or order processing role. Excellent communication and interpersonal skills. Strong attention to detail and organisational skills. Ability to manage multiple tasks in a fast-paced environment. Experience using CRM, ERP or ticketing systems. A positive, customer-focused attitude and strong team-working skills. Benefits Annual salary of £24,983.00 Company pension scheme Employee discount Free on-site parking Ongoing training and development Friendly and supportive working environment If you are passionate about delivering exceptional customer service and want to be part of a successful and growing business, we'd love to hear from you. At Countrywide Healthcare, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.

Customer Service Advisor Dinnington £13.23 per hour Monday-Friday Temporary Ongoing Immediate Start Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers. What's in it for you? £13.23 per hour Monday to Friday - no weekend working Immediate start available Temporary ongoing contract Full-time hours The opportunity to gain experience within the fire and security services sector A varied role where you'll work closely with customers and field-based engineers This isn't your typical customer service role. You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally. If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you. What will you be doing? Your day will be varied, with responsibilities including: Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues Booking, rearranging and confirming engineer appointments Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately Accurately updating customer records, job information and communications on internal systems Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution Working closely with engineers, account handlers and internal teams to keep jobs moving Learning the company's products, services, procedures and industry requirements What are we looking for? We're looking for someone who is customer-focused, organised and confident dealing with people. You might already have experience as a: Customer Service Advisor Contact Centre Advisor Helpdesk Advisor Service Coordinator Repairs or Maintenance Coordinator Facilities Coordinator Engineering Administrator Customer Support Advisor Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential. Most importantly, you'll need: Excellent telephone and communication skills A calm and professional approach when dealing with difficult or unhappy customers Strong organisational skills and attention to detail Good IT skills and confidence using multiple systems The ability to prioritise and manage several enquiries at once A proactive, problem-solving attitude The ability to work effectively as part of a busy team Ready for your next opportunity? If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today! We'd love to hear from you.

The role of the Customer Service Representative is to co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. This role is based in Liverpool City Centre. On completion of probation period, the successful candidate will be able to work a hybrid model, with some days in the office and some days working from home. Candidates must have the Right to Work in the UK and be living in the UK to be considered for this role. Job Summary Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be face to face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with Maximus vision and values Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within Maximus Arrange and set up additional equipment for Health Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Maximus, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers. Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team. External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If

Customer Service & Sales Advisor (Aftersales) The role is about looking after homeowners directly once their kitchen is in which is a key part of our growing Direct-to-Consumer offering. You'll be the person they speak to, from first enquiry through to the order landing on their doorstep. You'll be talking to customers, meeting them in our Lancing showroom, guiding them through options, spotting opportunities to genuinely help them, and hitting sales targets with commission on top. The rest is order processing. Careful, often repetitive, detail-heavy order processing, on systems that are functional rather than elegant, plus chasing internal teams, fitters and suppliers to keep things moving. We're telling you this upfront because we want the person who reads that and thinks "good, I'm great at that" , not the person who finds out in week three. What makes someone great at this: You're warm and calm on the phone, including with customers who are unhappy Your attention to detail is genuinely excellent, not something you claim on a CV You take pride in accurate, well-organised work rather than finding it tedious You've sold to consumers before and you're comfortable with targets You can switch between a spreadsheet and a customer conversation without losing your patience with either You're proactive - this role is brand new and we want you to help shape it Coming from automotive aftersales, a parts department, or a dealership service desk? Please apply. The skills map across almost perfectly and you'll need no kitchen knowledge as full training is provided. You'll also own: Our eBay account end to end orders, enquiries, transport, stock, listings and maintaining our "Top Rated" seller status, plus daily ecommerce order processing and keeping our aftersales website current and working hard for sales. On offer: £27,000 - £28,000 pa plus commission 25 days' holiday rising with service plus 8 bank holidays holiday purchase up to 6 weeks health cash plan EAP life assurance at 2 basic salary SMART pension EV salary sacrifice (after 6 months) Bike2Work employee discount on kitchens and appliances. 37.5 hours a week, 5 days out of 7 on a retail rota, based in our Lancing showroom. Easy reach from Worthing, Shoreham-by-Sea, Brighton & Hove, Littlehampton and Steyning.

Are you an experienced tax professional looking to take the next step in your career? This is an exciting opportunity to join a professional services firm as a Private Client Tax Senior Manager in Salisbury, focusing on delivering expert advice and tailored solutions. Client Details This professional services firm operates within the accounting and finance sector and is known for its expertise and commitment to providing high-quality services. As a mid-sized organisation, it offers a collaborative environment that values technical proficiency and innovation. Description Manage and oversee a portfolio of private client tax cases, ensuring compliance and accuracy. Provide expert tax advisory services to high-net-worth individuals, trusts, and estates. Develop and maintain strong client relationships, acting as a trusted advisor. Identify and implement tax planning opportunities tailored to client needs. Review and approve tax returns prepared by junior team members. Support the team in responding to HMRC enquiries and investigations. Contribute to the development of internal processes and best practices within the tax department. Provide mentorship and training to junior staff to enhance team capabilities. Profile A successful Private Client Tax Senior Manager should have: Professional qualifications such as CTA, ACA, or equivalent. Strong technical knowledge of UK tax legislation, particularly in private client tax. Proven ability to manage client relationships and deliver tailored tax solutions. Experience in managing and mentoring junior team members. Excellent analytical and problem-solving skills. Attention to detail and a commitment to accuracy. Strong communication skills, both written and verbal. Job Offer Competitive salary ranging from 54,000 to 70,000 per annum. Hybrid working model to support work-life balance. Opportunities for professional development and career progression. Supportive and collaborative company culture. Engagement in a diverse range of private client tax cases. This is a fantastic opportunity for a Private Client Tax Senior Manager to make a significant impact in the professional services industry. If you're based in Salisbury or looking to relocate, we encourage you to apply today!

Meraki Talent are seeking experienced Customer Services professionals for a number of temporary contracts within the Edinburgh area. Based from Edinburgh Gyle, you will work as part of a larger team, providing first class customer services to existing customers. Applicants should have gained experience within a fast paced organisation, where the needs of the customer are put first. Key duties will include Providing a first class customer experience via telephone and digital support channels. Completing accurate customer requests Dealing with existing customer queries Updating in house systems with accurate customer data Ensuring customer satisfaction at all times. Promoting digital channels to existing customers Applicants should be able to demonstrate first class customer service skills, and have excellent verbal and written communication skills. Additionally, applicants should be able to work in a fast paced, and ever changing environment, while delivering first class customer results. Apply Now Is this job for you? At Meraki, we love recruitment and love words. Is this you? Jennifer wants: Customer Services, Telephone, Financial Services 'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you." Please see our website page headed 'Privacy Notice' for an explanation about how we use information we collect about you

Private Client Tax Advisor Advisory-Focused Entrepreneurial HNW Client Base London £55,000 - £65,000 (DOE) + bonus + full CTA support Hybrid (3 days in office) Ready to step away from compliance and into a genuinely advisory-led role? This is a standout opportunity to join a long-established, highly respected London firm advising high-net-worth entrepreneurs and internationally mobile individuals. The Firm With over 100 years of heritage, this boutique practice has built a reputation for commercially focused, discreet, technically robust advice to an exceptional client base. Based in Central London, the firm blends traditional values with a modern, advisory-driven approach - increasingly moving away from compliance towards high-value strategic work. The culture is collaborative, social and high-performing, with real emphasis on client relationships, autonomy and progression - plus regular socials, BD events, and genuine investment in your development. The Private Client Role A client-facing Private Client Tax position with a clear advisory focus. You'll work closely with entrepreneurial clients as a trusted advisor across personal and corporate tax matters, including: Managing and advising a portfolio of HNW individuals, OMBs, and international clients Delivering strategic tax planning and transactional advice Leading client meetings and building long-term relationships Identifying planning opportunities and driving client value Overseeing (not preparing) compliance Contributing to business development and client growth Ideal for someone ready to take real ownership of client relationships and step into a true advisory seat. The Team A growing Private Client Tax function within a firm of c.60 staff, working closely alongside Corporate Tax - giving broad cross-disciplinary exposure to complex, interesting work. About You CTA qualified or studying (full support provided) Strong UK personal tax background, ideally with some corporate exposure Confident, client-facing, commercially aware Looking to move into a more advisory-led role Skilled relationship-builder, comfortable acting as a trusted advisor What's On Offer £55,000 - £65,000 (DOE) Hybrid working (3 days in office) Full CTA study support Bonus and new business incentives Exposure to a high-quality, entrepreneurial client base Clear progression and scope to shape the role Strong social culture - rooftop socials to high-end BD events Process Initial interview (Teams) - experience and fit Second stage - in-person with Partners and senior leadership If you're looking to move away from pure compliance into a commercial, client-focused advisory role - this one's worth a look. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Service Advisor - Dartford Are You an Experienced Service Advisor or a Technician Looking for Your Next Challenge? Exciting Opportunity with a Leading Main Dealership Competitive Basic Salary up to £32,000 DOE + OTE Hot Brand Excellent Career Progression Immediate Interviews Our client, a successful and well-established main dealership in Dartford , is looking to recruit an enthusiastic Service Advisor to join their busy and friendly aftersales team. Are you an experienced Service Advisor looking for your next opportunity? Or are you an experienced Vehicle Technician ready to step away from the workshop and move into a customer-facing Service Advisor role? If you have strong technical knowledge and great communication skills, we'd love to hear from you. Your Responsibilities Meeting and greeting customers in a professional and friendly manner. Delivering outstanding customer service throughout the service journey. Booking vehicles into the workshop and keeping customers updated on repair progress and timescales. Explaining technical work clearly and confidently. Liaising with technicians and the workshop to ensure an efficient workflow. Managing customer queries and ensuring a first-class experience. Completing general administrative duties and maintaining accurate records. What We're Looking For Previous experience as a Service Advisor , or an experienced Vehicle Technician looking to transition into an advisor role. Good knowledge of the motor trade and vehicle repairs. Excellent communication and customer service skills. A positive attitude with a strong work ethic. Well-presented and professional at all times. Ability to work effectively as part of a busy team. Full UK Driving Licence. What's on Offer? Basic salary up to £32,000 (DOE). Attractive and achievable bonus/OTE structure. Opportunity to work with a highly desirable automotive brand. Ongoing training and manufacturer development. Genuine career progression within a successful dealership group. Immediate interviews available. Apply Today We are currently shortlisting for this position, so don't delay-apply in complete confidence today to avoid missing out. Prima Hatfield Associates acts as both an Employment Agency and an Employment Business as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003. As one of the UK's leading automotive recruitment specialists, we recruit permanent white-collar professionals for progressive dealer groups across the UK. All applications are treated in the strictest confidence, and interviews are arranged locally wherever possible.

Your new company Well-established and highly regarded independent accountancy practice based in Coventry seeking an experienced Client Manager to join their growing team. The firm provides a comprehensive range of audit, accounting, tax and advisory services to an established portfolio of owner-managed businesses, SMEs and private clients across a variety of sectors. This is an excellent opportunity to join a supportive and professional environment where client relationships and service excellence are at the heart of the business. Your new role As Client Manager, you will take responsibility for managing a portfolio of clients, acting as their primary point of contact and ensuring the delivery of a high-quality, responsive service. You will oversee the preparation and review of statutory accounts, corporation tax returns and management accounts, whilst also taking an active role in audit assignments. You will be responsible for planning and managing audit engagements, ensuring work is completed efficiently and in compliance with relevant standards and regulations. The role will involve providing practical advice to clients on accounting and tax matters, maintaining strong client relationships and identifying opportunities to support their business growth. You will work closely with Directors to deliver an excellent client experience and contribute to the continued success of the firm. You will also support and develop junior members of the team through supervision, mentoring and review of their work. What you'll need to succeed You will be ACA or ACCA qualified with strong experience gained within a UK accountancy practice environment. You will have a proven track record of managing a portfolio of clients and delivering audit, accounts and tax services. Strong technical knowledge across audit and financial reporting is essential, together with a good understanding of UK taxation. Alongside your technical ability, you will be an effective communicator with excellent relationship-building skills and a genuine commitment to providing exceptional client service. The ability to manage multiple priorities, work independently and support junior team members will also be key. What you'll get in return There is a competitive salary on offer for this varied client-facing role alongside professional development, autonomy and the ability to take the lead with managing client relationships. Hybrid and flexible working is on offer alongside flexibility to enable you to manage your work and home life effectively. The firm offers a collaborative, progressive and supportive working environment, exposure to a varied client base and the opportunity to develop your technical and leadership skills further. If you are an experienced, qualified UK practice professional looking to take the next step in your career within a respected accountancy firm, we would be keen to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices and have expanded internationally through Engine, our software as a service platform. We are looking for a Global Mobility Tax Assistant Manager or Manager to join our growing tax team. This is a new role with a great opportunity to play a key part in our international expansion. The role will have a broad range of responsibilities with a significant Global Mobility focus and managing day to day tax queries and advice as we expand into new countries. You will work alongside senior members of the tax, finance, payroll, people and legal teams to support the group's international employment tax affairs from an advisory, structuring and compliance perspective. This is an exciting time to be joining Starling given its growth trajectory to date and its ambitious expansion plans in both the UK and internationally. You will support these plans from a tax perspective. Responsibilities : Working within a cross department team, develop the Group's global mobility programme. This includes drafting procedures and controls, managing risks and implementing controls, and supporting international employees with all tax-related aspects of working overseas including secondments from the UK. Become the main point of contact for global mobility tax queries which will involve building strong relationships with the employees and the business departments you are supporting. Managing the relationship with our global mobility and international payroll providers, including proactively managing service levels, agreeing scopes of work and fees, and ensuring services are delivered in line with budgets. Support the end-to-end assignment lifecycle - from the initial initiation and cost estimation through to ongoing assignment support, or localisation. Advising on international social security and obtaining certificates of coverage. With the support of advisors and the internal payroll team, managing the end to end monthly process for overseas payrolls for both local hires and secondees. Assisting with local employment tax compliance and managing Appendix 4 and 8 reporting requirements. The role will likely include assisting with internal ad hoc tax advice across the business including preparation of internal memos and training material. Requirements A strong tax and finance background, gained in practice and/or industry with specific Global Mobility experience. UK or international employment tax experience is desirable, but not essential. Enthusiasm and a drive to expand your knowledge in new areas is as important as experience. Relevant Professional Qualification desirable: ACA, ACCA, CTA or ADIT are preferable. A self-starter and independent worker with strong interpersonal skills. Well organised with the ability to plan and deliver on tight deadlines with attention to detail, including strong project management skills. Adaptable and flexible with an ability to adjust quickly according to changing demand and priorities. A practical and commercial approach to problem solving, and the ability to communicate complex tax matters to both a tax and non-tax audience. Interview process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1: Interview with the International Tax Manager and Head of Employment Taxes. Step 2: Interview with the Director of Tax. This role is available to those within a commutable distance from our London office. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Looking for a Monday to Friday insurance role where your customer service skills will really make an impact? A well-established insurance company is looking for a Fleet Support Advisor to join its growing commercial team in Liverpool. This is a fantastic opportunity for an experienced Customer Service Advisor or insurance professional to join a supportive business that offers genuine career development and long-term stability. What will you be doing as a Fleet Support Advisor? Supporting a portfolio of fleet and commercial motor insurance clients. Handling customer and insurer queries by phone and email. Processing policy changes and maintaining accurate records. Building strong client relationships and delivering excellent customer service. Identifying opportunities to introduce additional insurance products where appropriate. We would LOVE to hear from you if you have the following skills and experience: This role could suit a Commercial Account Handler, Insurance Account Handler, Fleet Administrator, Insurance Customer Service Advisor or similar. You'll ideally have: At least 2 years experience in commercial insurance or insurance customer service. Fleet or multi-vehicle insurance experience would be an advantage. Ability to work independently and use your own initiative Strong attention to detail and good IT skills. A proactive, customer-focused approach. What will you get in return for your work as a Fleet Support Advisor? Competitive salary of 26,000- 28,000. Working hours: Monday-Friday, 9am-5pm 23 days holiday plus bank holidays, increasing with service. Private medical cover and Death in Service (after probation). Pension scheme. Fully supported professional insurance qualifications and genuine career progression Well being support, employee discounts. Friendly, supportive office environment in Liverpool. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Essential Duties and Responsibilities • Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary • Identify and address safeguarding concerns promptly and effectively • Meet customer service standards and performance goals • Respond to difficult and sensitive cases with empathy, patience, and resilience • Resolve service user issues proactively, calmly, and professionally • Offer guidance, tailored recommendations, and signposting to Service Users • Follow established processes and adjust to evolving procedures • Manage confidential information with strict adherence to data protection standards • Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient • Experience maintaining high levels of accuracy and attention to detail in all tasks • Experience collaborating with diverse teams to achieve common goals • Ability to solve complex problems and deliver solutions in a timely manner • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained • Ability to resolve conflict, ensuring a positive outcome • Ability to work independently, demonstrating initiative and good decision-making skills • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks • Ability to listen and engage with service users, understanding their needs and replying appropriately • Ability to show empathy towards other's experiences and emotions • Clear, effective and engaging communication skills with service users • A positive approach to fostering an encouraging environment for colleagues and service users • Proficient using a variety of digital software applications, and openness to learning new technologies • Ability to prioritise time and tasks to meet deadlines and achieve objectives • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working • Ability to adapt to changing environments and needs, being flexible and resilient in situations • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Premier Work Support are looking for a Customer Service Assistant for their prestigious client in the Rainham area. This role is a temporary position, however, for the right candidate could result in a permanent position. As a customer service assistant you will be required to deal with customers queries and any complaints, build customer relationships and problem solving delivering high levels of customer satisfaction. Hours of work are: Monday to Friday 8.00am to 4.00pm or 9.00am to 5.00pm depending on the business needs. You will require:- Experience in Customer service within an office environment. Good organisation skills. Good IT skills. Experience in building client relationships. If this is the role for you, apply today for this excellent opportunity.

Customer Service Advisor (Contact Centre) Wembley, London (Local Authority) Temporary Ongoing Contract Immediate Start Available Pay Rate: £18.07 per hour PAYE £23.80 per hour Umbrella Location: Initially office-based at the Civic Centre, Wembley Park for training. Following successful completion of training, a hybrid working pattern will apply with 3 office days per week (Tuesday, Wednesday and Thursday) and 2 days working from home . About the Role We are recruiting on behalf of a busy Local Authority Contact Centre in Wembley for a number of temporary ongoing vacancies. These positions offer an immediate start and the opportunity for long-term extensions for candidates who perform well. This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and enjoy helping members of the public. Key Responsibilities Responding to customer enquiries via telephone in a professional, helpful and customer-focused manner. Handling calls across multiple service areas including: Switchboard Housing Repairs Domestic Abuse Housing Needs Other council service queues as required Updating and maintaining accurate records across numerous internal IT systems. Providing information, advice and guidance to residents and service users. Delivering excellent customer service while managing a high volume of calls. Ensuring all interactions are handled efficiently and sensitively. Candidate Requirements Previous experience within a customer service, contact centre or call centre environment. Excellent telephone manner and communication skills. Strong IT skills with the ability to quickly learn and navigate multiple systems. Ability to work effectively under pressure in a busy environment. Strong attention to detail and accurate data entry skills. Knowledge of Brent Council's roads, streets and local area would be advantageous. Reliable, professional and committed to long-term temporary work. Working Hours Monday to Friday 8:50am to 5:04pm Please note: Full-time hours only. No part-time opportunities are available. The pay rate is fixed and non-negotiable. Training & Working Arrangement For the first three months, successful candidates will be required to work full-time from the Civic Centre in Wembley Park to complete training and onboarding. Following training, staff will work: Office-based: Tuesday, Wednesday and Thursday Home-based: Monday and Friday

Are you passionate about delivering exceptional customer service and have experience in the insurance industry ? We're looking for an Insurance Customer Service Advisor to join our dynamic team and make a real impact. What you'll do: Handle inbound and outbound calls with professionalism and empathy. Provide clear, accurate advice and support to customers on their insurance policies. Resolve queries efficiently while maintaining compliance with industry standards. Update and maintain customer records with precision and attention to detail. What we're looking for: Minimum 12 months experience in an insurance role (personal lines experience such as motor or home insurance is ideal). Excellent telephone manner and strong written communication skills. Ability to work in a fast-paced environment while delivering outstanding service. Strong problem-solving skills and attention to detail. Please note: We're looking for candidates with insurance experience Why join us? A supportive team environment where your expertise is valued. Opportunities for career development and progression. Competitive benefits package. If you're ready to take the next step in your insurance career, apply today and let's talk! Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. These roles offer a unique opportunity to shape how HMRC tackles the UK's biggest tax compliance risks. The latest estimates show a £59bn 'Tax Gap' - closing this gap is the first of HMRC's strategic objectives. Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most. CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight. You will support delivery of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team. - Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers. - Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages. - Support SPI's evidence function including accessing, interpreting and analysing data to support HMRC's strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC's management information systems models and existing structured analyses. - Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support. - Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system. We are also currently recruiting a number of vacancies in the team - these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets: 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions. Essential Criteria - Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material. - Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes. - Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights. - Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty. - Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Seeing the Big Picture Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Trans click apply for full job details