13 jobs found

Vibe Recruit is recruiting for a Customer Services Administrator on behalf of a leading manufacturing client in Blackwood. This is a fantastic opportunity for an organised and customer-focused professional to join a busy team, supporting customers and internal departments to ensure orders are processed accurately and delivered on time. Location: Blackwood Salary: 26,000 per annum Hours: Monday to Friday, 08:30 - 17:00 Key Responsibilities: Process and manage customer orders from receipt through to delivery. Liaise with Planning, Logistics, Production, and Sales teams to ensure smooth order fulfilment. Build and maintain strong customer relationships. Handle customer enquiries, complaints, and delivery issues. Maintain accurate customer records and order information. Produce customer reports and provide regular updates on order status. Support continuous improvement initiatives and identify process improvements. Requirements: Previous customer service or account administration experience, ideally within a B2B environment. Strong communication and organisational skills. Proficient in Microsoft Office, particularly Excel and Outlook. Experience using CRM, ERP, or order management systems. SAP experience would be advantageous. Manufacturing industry experience is desirable but not essential. If you're looking for a varied customer service role within a fast-paced manufacturing environment, apply today through Vibe Recruit. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

SF Partners are recruiting for a Spare Parts Sales Specialist (Sales Admin) for a business based in Coventry (CV7) Temp to perm c£18 per hour (£33,000 - £38,000) Must have SAP experience Your core tasks will include: Spare Parts Quoting & Order Fulfilment - Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability - Monitor local stock levels and backorders, proactively addressing shortages or risks - Optimise inventory levels to meet customer demands Process Improvement / KPI's / General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work collaboratively across all departments to support business objectives - Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Your profile: Experience & Education - Minimum 4 years' experience in aftersales or a similar role - Sales Admin / Sales / Customer Service - Experience using ERP systems (ideally SAP S/4HANA & JDEdwards) & Microsoft 365 applications - Back-office quoting experience in a technical or industrial B2B environment (desirable) Skills - Excellent communication skills with strong commercial awareness and a customer-focused approach - An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively - Strong analytical and complex problem-solving skills - Effective collaborator across cross-functional teams - Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment

Sales Operations and Customer Service Executive - German Speaking London Up to £35k ASAP start This is not a "sit in a corner and process orders" role. We're looking for a sharp, detail-obsessed, German-speaking Sales Operations and Customer Service Executive who can keep customers happy, orders moving, and internal teams aligned when things get messy. You'll be the person making sure DACH customer accounts run properly: orderbooks clean, data accurate, shipments on track, issues chased down, and customers kept in the loop. You'll work across Sales, Logistics, Operations and the warehouse, so you'll need to be organised, commercially switched on, and comfortable being the person who spots problems before they become dramas. What you'll be doing as a Sales Operations and Customer Service Executive: Owning sales operations and customer service support for DACH accounts Managing orderbooks, customer data, pricing, part numbers and VAS details Entering and reviewing orders to make sure they are accurate before shipping windows open Supporting order allocation and warehouse communication Keeping customers and sales teams updated throughout the shipping season Helping track fulfilment, delays and customer satisfaction As a Sales Operations and Customer Service Executive you'll need: Fluent German is essential 1-2 years' B2B, office, sales support, customer service or operations experience Strong Excel and Microsoft Office skills A customer-first mindset Interested? Please apply. Urgent role! German fluency is non-negotiable. Energy, accuracy and common sense are just as important.

We're really proud to be recruiting exclusively for this exciting position as an Administration Coordinator . Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100! In this role, you'll be responsible for providing essential administrative and coordination support to the team within a B2B and B2C environment. The role focuses on order processing, basic procurement, stock control, engineer scheduling, and delivery coordination to ensure customer service is delivered efficiently, accurately, and on time. This is an operational, detail-focused role that acts as a key link between customers, field engineers, suppliers, and internal delivery teams. Your next employer offers an enviable company culture, and you'll receive leading benefits: 25 days annual leave plus Bank holidays Birthdays Off 6 Month Reviews Home Broadband Regular Office Food Events Lunch & Learns with Leadership Team Regular Team Socials Concessions (Discounted UK Holidays, Sky TV Packages etc) Perkbox (Including over 9,000 perks, discounts and benefits) Virtual GP Appointments - Dr Care Anywhere Vitality Private Medical Insurance Please find further details below: Job Title: Administration Coordinator Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based. Salary: 25,000 Duration: 6 month FTC Hours: Monday to Friday, 9am - 5:30pm As the Administration Coordinator your responsibilities would be: Service Delivery & Order Administration: Process and track customer service orders from acceptance through to completion. Place orders with suppliers. Maintain accurate order records within CRM, service delivery, and tracking systems. Monitor order progress, update stakeholders, and escalate delays or issues as required. Field Engineer Scheduling & Coordination: Book and coordinate field engineers for installations, surveys, and service visits. Maintain engineer schedules, ensuring efficient use of resources and adherence to delivery timelines. Liaise with engineers to confirm appointments, access requirements, and job readiness. Stock & Basic Procurement : Order standard stock items in line with approved procedures. Track stock levels for field engineering teams and highlight low-stock or replenishment requirements. Maintain basic inventory records, including stock issued, received, and returned. Support asset tracking by ensuring equipment allocation is recorded correctly. Supplier & Internal Coordination: Liaise with suppliers to confirm order status, lead times, and delivery dates. Work with internal teams including Service Delivery, Engineering, Finance, and Sales to support smooth order fulfilment. Support issue resolution related to delivery, stock availability, or scheduling conflicts. Delivery Management Office Support: Provide general administrative support to the Service Delivery function. Prepare and maintain delivery trackers, reports, and status updates. Ensure documentation is completed and stored correctly for audits and reporting. Support continuous improvement by highlighting recurring delivery issues or process gaps. You'll be the ideal candidate if you have the following skills and experience: Previous experience in an administrative or coordination role Strong organisational skills with the ability to manage multiple tasks and priorities. High attention to detail and accuracy in data entry and record keeping. Confident communicator, comfortable liaising with engineers, suppliers, and internal teams. Competent with Microsoft Office (Excel, Outlook, Word) and ideally business systems (CRM / order management tools). Basic understanding of stock control or inventory management. Comfortable working in a fast-paced, operational environment Team-oriented with a customer-focused mindset Next steps: If you have the above skills please apply today! Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor Salary: £26,500 - £27,000 Location: Southall (Office-Based) Hours: 35 hours per week, Monday to Friday, shifts between 8:00 am and 5:30 pm A well-established, family-run supplier of construction materials is seeking a Customer Service Advisor to join its busy and friendly Southall office. This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys working in a fast-paced office environment. You will play a key role in supporting customers, processing orders, and working closely with the warehouse team to ensure next-day deliveries are fulfilled efficiently. Key Responsibilities Handle inbound customer calls and assist with orders for fixings and ironmongery products. Respond promptly and professionally to customer enquiries via phone and email. Process customer orders accurately and efficiently. Manage forward orders and ensure they are scheduled correctly. Liaise with internal teams to ensure smooth order fulfilment and dispatch. Support general office administration, including filing, archiving, and maintaining internal systems. About You Previous experience in a customer service role, ideally within an office or call centre environment. Confident handling inbound calls and processing customer orders. Excellent written and verbal communication skills. Experience working in a B2B and/or B2C environment. Strong attention to detail and the ability to prioritise tasks in a busy setting. Based locally in Southall or able to commute to the office easily daily. Benefits On-site parking. Company pension scheme. 20 days of annual leave plus bank holidays. Friendly, supportive, and down-to-earth working environment. 35-hour working week with no weekend work. Please note: Applicants must live locally to Southall or have a straightforward and reliable commute to the area , as this is a fully office-based position. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Head of E-Commerce Operations & Growth Location: Cardiff (Hybrid) Salary: 50,000 + Performance Bonus + Excellent Career Progression Adecco is proud to be recruiting on behalf of a rapidly growing, multi-brand organisation within the medical and healthcare sector. We are seeking a commercially driven and highly capable Head of E-Commerce Operations & Growth to take ownership of a portfolio of established and expanding online stores. This is a fantastic opportunity for an ambitious e-commerce professional who thrives in a fast-paced environment and is looking to make a tangible impact on business growth and performance. The Role This is far more than a traditional e-commerce management position. You will take full responsibility for the performance, optimisation, and growth of multiple Shopify and WooCommerce stores, combining strategic thinking with hands-on delivery. You will lead on driving revenue, improving customer experience, enhancing operational efficiency, and scaling online performance across several brands. Key Responsibilities E-Commerce Leadership Take full ownership of multiple online stores Develop and execute growth strategies aligned with business objectives Manage trading calendars, campaigns, and product launches Monitor and improve all key commercial KPIs Platform Management (Shopify & WooCommerce) Oversee day-to-day administration and optimisation Manage themes, plugins, integrations, and functionality Ensure sites are secure, high-performing, and conversion-focused Work with developers, designers, and external partners Commercial Performance & Analytics Track and optimise revenue, profitability, and conversion rates Monitor KPIs including AOV, CAC, LTV, ROAS, and cart abandonment Analyse performance data and implement improvement strategies Build and maintain reporting dashboards Digital Marketing Oversight Collaborate with internal teams and agencies across: SEO & organic growth Paid media (Google Ads & Meta) Email marketing & automation Retargeting and affiliate activity Ensure all channels align to drive performance and ROI Product & Customer Experience Manage and optimise large product catalogues Improve navigation, product listings, and merchandising Enhance the end-to-end customer journey Drive retention, repeat purchases, and customer satisfaction Operational Excellence Work closely with fulfilment, procurement, and customer service teams Improve stock management and order processes Develop scalable systems to support ongoing growth About You We are looking for a results-driven individual who can demonstrate: Experience in e-commerce management Proven success growing online revenue and profitability Experience managing multiple e-commerce sites Strong Shopify and WooCommerce expertise Solid understanding of web performance, UX, and CRO Experience working with data, analytics, and reporting tools Strong knowledge of digital marketing channels and strategy Highly desirable: Experience within healthcare, medical equipment, or regulated industries but not essential Exposure to both B2B and B2C environments Marketplace experience (Amazon, eBay) International e-commerce experience Personal Attributes Commercially focused and results-driven Analytical and detail-oriented Technically confident Proactive and solutions-focused Comfortable taking ownership and accountability Driven by growth and continuous improvement What's On Offer Competitive salary + performance bonus Significant career progression opportunities Hybrid/remote working with Cardiff base Free parking in Cardiff city centre Supportive, sociable team environment Company pension scheme Early finish on Fridays (1:30pm!) Why Apply? This is a unique opportunity to take ownership of a growing portfolio within a stable and expanding sector. You'll have the autonomy to shape strategy, implement meaningful change, and directly influence commercial success. If you're an ambitious e-commerce leader ready to take the next step in your career, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We're really proud to be recruiting exclusively for this exciting position as an Administration Coordinator . Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100! In this role, you'll be responsible for providing essential administrative and coordination support to the team within a B2B and B2C environment. The role focuses on order processing, basic procurement, stock control, engineer scheduling, and delivery coordination to ensure customer service is delivered efficiently, accurately, and on time. This is an operational, detail-focused role that acts as a key link between customers, field engineers, suppliers, and internal delivery teams. Your next employer offers an enviable company culture, and you'll receive leading benefits: 25 days annual leave plus Bank holidays Birthdays Off 6 Month Reviews Home Broadband Regular Office Food Events Lunch & Learns with Leadership Team Regular Team Socials Concessions (Discounted UK Holidays, Sky TV Packages etc) Perkbox (Including over 9,000 perks, discounts and benefits) Virtual GP Appointments - Dr Care Anywhere Vitality Private Medical Insurance Please find further details below: Job Title: Administration Coordinator Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based. Salary: 26,000 Duration: 6 month FTC Hours: Monday to Friday, 9am - 5:30pm As the Administration Coordinator your responsibilities would be: Service Delivery & Order Administration: Process and track customer service orders from acceptance through to completion. Place orders with suppliers. Maintain accurate order records within CRM, service delivery, and tracking systems. Monitor order progress, update stakeholders, and escalate delays or issues as required. Field Engineer Scheduling & Coordination: Book and coordinate field engineers for installations, surveys, and service visits. Maintain engineer schedules, ensuring efficient use of resources and adherence to delivery timelines. Liaise with engineers to confirm appointments, access requirements, and job readiness. Stock & Basic Procurement : Order standard stock items in line with approved procedures. Track stock levels for field engineering teams and highlight low-stock or replenishment requirements. Maintain basic inventory records, including stock issued, received, and returned. Support asset tracking by ensuring equipment allocation is recorded correctly. Supplier & Internal Coordination: Liaise with suppliers to confirm order status, lead times, and delivery dates. Work with internal teams including Service Delivery, Engineering, Finance, and Sales to support smooth order fulfilment. Support issue resolution related to delivery, stock availability, or scheduling conflicts. Delivery Management Office Support: Provide general administrative support to the Service Delivery function. Prepare and maintain delivery trackers, reports, and status updates. Ensure documentation is completed and stored correctly for audits and reporting. Support continuous improvement by highlighting recurring delivery issues or process gaps. You'll be the ideal candidate if you have the following skills and experience: Previous experience in an administrative or coordination role Strong organisational skills with the ability to manage multiple tasks and priorities. High attention to detail and accuracy in data entry and record keeping. Confident communicator, comfortable liaising with engineers, suppliers, and internal teams. Competent with Microsoft Office (Excel, Outlook, Word) and ideally business systems (CRM / order management tools). Basic understanding of stock control or inventory management. Comfortable working in a fast-paced, operational environment Team-oriented with a customer-focused mindset Next steps: If you have the above skills please apply today! Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Senior Customer Operations Advisor (Supply Chain / Order Management) Slough, UK Hybrid (3 days in office) Your new company You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture. Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance. Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction. This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment. Key responsibilities include: Managing end-to-end customer order processing, ensuring accuracy and timely fulfilmentReviewing weekly replenishment orders against stock and sales data to support inventory optimisationSupporting product launches and promotional campaigns, ensuring operational readiness and executionActing as a key point of contact for customers on order queries, supply issues, and short-term flow of goodsHandling customer claims, including discrepancies, damages, and credit managementCollaborating with internal teams (including sales and supply chain) to ensure alignment and deliveryIdentifying opportunities for continuous improvement and contributing to process enhancementsYou will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed. What you'll need to succeed To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have: Proven experience in customer operations, supply chain, logistics, or order managementHands-on experience managing order processing, inventory, and customer accountsExperience working within a B2B environment, ideally across FMCG, retail, or logistics sectorsStrong working knowledge of SAP (highly preferred) or similar ERP systemsExperience handling customer claims and issue resolutionAdvanced Excel skills and confidence working with dataExcellent organisational skills with the ability to manage multiple priorities and deadlinesStrong communication and stakeholder management skills, with the ability to work cross-functionallyA degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment. What you'll get in return In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect: A high-impact role within a fast-paced and commercially driven teamExposure to major retail customers and complex supply chain operationsA collaborative, supportive working environment with experienced colleaguesThe opportunity to contribute to a team that values continuous improvement and innovationHybrid working (3 days on-site) within a modern office environmentThis role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team. What you need to do now If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes. Client Details This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success. Description Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role. Execute telesales campaigns to promote seasonal products, initiatives, and new product lines. Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up. Manage and grow a portfolio of smaller accounts with a consultative approach. Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles. Qualify leads for potential handover to Field Sales teams. Serve as a trusted point of contact for ongoing customer queries and support needs. Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions. Resolve or escalate customer issues promptly using CRM/ticketing systems. Manage credits and returns from initiation to resolution, maintaining clear communication throughout. Profile A successful Customer Success and Sales Advisor should have: Proven track record in sales, account management, or customer success - ideally in B2B or healthcare. Confident communicator with the ability to build trust and influence decisions. Skilled in managing sales pipelines, campaigns, and customer support cases. Competent in CRM and ticketing systems (e.g., Zendesk, Salesforce). Able to balance revenue targets with a customer-first mindset. Customer-focused, empathetic, and commercially astute. Proactive problem-solver with strong organisational skills. Resilient, adaptable, and thrives in a fast-paced, target-driven environment. Job Offer Competitive salary ranging from £25,500 plus uncapped commission. A permanent position offering stability and growth potential. Worklife balance - Monday-Friday 9-5pm Opportunity to work in a growing company, contributing to a customer-focused environment. Supportive and fun company culture that values employee contributions. If you are passionate about customer service and sales and are based in or near Trafford Park, Manchester, we encourage you to apply for the Customer Success and Sales Advisor role today!

Head of Operations Our client, established for almost 30 years and enjoying a turnover of £50m, satisfies its UK customers' needs from a 40000 sq ft warehouse and fulfilment centre based in County Durham. Providing a range of equipment to both B2B and B2C clients across the construction and DIY sectors they now require a Head of Operations to translate the company's strategic operational objectives into practical execution as they embark on a major investment to double the capacity of their existing warehouse facilities. You will report into the new leadership team. Your specific responsibilities as Head of Operations will include: The daily running of two 18000 sq ft warehouses and fulfilment operation Managing and developing a team of three warehouse managers and their supervisors Ensuring dispatch deadlines, stock & order accuracy targets and customer service expectations are met Ensuring inbound, split/rework, storage and outbound functions operate effectively Co-ordinating labour and operational resources to meet demand Monitoring warehouse productivity and operational KPIs Resolving bottlenecks Maintaining accurate stock movements and stock integrity via the Inventory Controller Supporting cycle counting and stock investigation Overseeing stock splitting, repackaging and repurposing Identifying operational efficiencies Implementing SOPs As Head of Operations you will need: Proven hands-on operations/warehouse experience from a FMCG, Ecommerce, high SKU/high volume background Experience leading fulfilment and warehouse teams in fast paced environments Experience working with WMS and inventory systems Problem-solving skills Good people management A level head Rewards & benefits: Basic salary £60-65k, based on experience Bonus (up to 25% of salary) Potential to director level On-site parking Please note: High levels of interest mean that we will only contact you if your application is shortlisted and this will happen within five working days. You must be eligible to work in the UK.

The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes. Client Details This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success. Description Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role. Execute telesales campaigns to promote seasonal products, initiatives, and new product lines. Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up. Manage and grow a portfolio of smaller accounts with a consultative approach. Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles. Qualify leads for potential handover to Field Sales teams. Serve as a trusted point of contact for ongoing customer queries and support needs. Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions. Resolve or escalate customer issues promptly using CRM/ticketing systems. Manage credits and returns from initiation to resolution, maintaining clear communication throughout. Profile A successful Customer Success and Sales Advisor should have: Proven track record in sales, account management, or customer success - ideally in B2B or healthcare. Confident communicator with the ability to build trust and influence decisions. Skilled in managing sales pipelines, campaigns, and customer support cases. Competent in CRM and ticketing systems (e.g., Zendesk, Salesforce). Able to balance revenue targets with a customer-first mindset. Customer-focused, empathetic, and commercially astute. Proactive problem-solver with strong organisational skills. Resilient, adaptable, and thrives in a fast-paced, target-driven environment. Job Offer Competitive salary ranging from 25,500 plus uncapped commission. A permanent position offering stability and growth potential. Worklife balance - Monday-Friday 9-5pm Opportunity to work in a growing company, contributing to a customer-focused environment. Supportive and fun company culture that values employee contributions. If you are passionate about customer service and sales and are based in or near Trafford Park, Manchester, we encourage you to apply for the Customer Success and Sales Advisor role today!

Job Title: Sales Administrator Location: Dartford Permanent , Full Time, Monday - Friday, 8:30am - 5pm Salary: 30,000 - 35,000 annually About Our Client: Join a fast-paced, results-driven team where your sales skills will shine. Our client is a leader in delivering smart solutions and exceptional service-perfect for someone who thrives on building relationships, hitting targets, and making an impact. Benefits & Perks: Competitive salary ranging from 30,000 to 35,000 Health insurance for you and your family Hybrid working opportunities to balance your professional and personal life Generous holiday allowance Ongoing training and development programmes Free parking on site Key Responsibilities: Handling incoming calls and emails from customers regarding product enquiries, quotations, and order updates Processing high-volume, multi-line orders accurately and efficiently Building bespoke quotations tailored to customer needs and requirements Following up on quotations to convert leads into confirmed orders Maintaining strong client relationships through excellent communication and service Collaborating with internal departments to ensure timely and accurate order fulfilment Keeping up-to-date with product knowledge and market trends to better support customer needs Essential Skills & Experience: Proven experience in a sales administration positions Strong communication and interpersonal skills High attention to detail and accuracy in order processing Ability to manage multiple tasks and prioritise effectively Proficiency in Microsoft Office and CRM systems A proactive, customer-first mindset Desirable (Knowledge, skills, qualifications, experience): Familiarity with CRM software Previous experience in B2B sales Knowledge of market trends and customer preferences How to apply: Are you ready to embark on an exciting journey with us? If you're enthusiastic about sales and want to be part of a thriving team, apply now! We want to hear from you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Field Sales Specialist- B2B Location: (UK & Ireland) - Field based and London showroom Employment Type: Full-Time Salary: Competitive base + uncapped commission + car allowance Company Overview We are a leading supplier of bespoke ceramic tiles and surfaces, known for our commitment to craftsmanship, quality, and design innovation. Our collections reflect timeless aesthetics and premium materials, making us a trusted partner for retailers and wholesalers across the UK and Ireland. Role Summary We are seeking a commercially savvy B2B Field Sales Specialist to manage and grow our trade client base. This role is ideal for someone who thrives in client-facing environments and has a proven track record in building strong relationships within the retail and wholesale sectors. Key Responsibilities Manage and expand a portfolio of retail and wholesale clients across the UK and Ireland Promote our exclusive range of bespoke ceramic tiles and surfaces Identify new business opportunities and drive revenue growth through strategic outreach and partnerships Collaborate with internal teams to ensure smooth order fulfilment and high levels of customer satisfaction Travel across the UK and Ireland for three weeks each month, with one week based in our London showroom (subject to change depending on trade shows and industry events) Candidate Requirements minimum of 2-5 years of B2B field sales experience, ideally within ceramics, tiles, or building products Demonstrated success in selling to retailers, wholesalers, or trade distributors Strong negotiation and relationship-building skills Self-motivated, organised, and confident in client-facing environments Appreciation for premium surfaces and design-led products What We Offer Opportunity to represent a brand known for inspired craftsmanship and innovation Generous bonus scheme with uncapped earning potential Company car, pension plan, and ongoing professional development Supportive and collaborative team culture that values initiative and results We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.