8 jobs found

Marketplace Account Lead Ecommerce Marketplace London/Hybrid A leading ecommerce business is looking for a Marketplace Account Lead to join its growing Marketplace team. This is an exciting opportunity to lead a team responsible for developing strategic marketplace partnerships, driving seller performance and delivering commercial growth across a rapidly expanding online platform. As Marketplace Account Lead , you'll combine hands-on account management with people leadership, helping sellers maximise their performance while shaping the future of a high-growth marketplace business. The Role As Marketplace Account Lead , you will lead a team of Marketplace Account Managers and Executives while managing several strategic marketplace partners yourself. Working closely with Trading, Marketing, Operations and Customer Services, you'll use commercial insight and data to grow seller performance, expand product ranges and deliver an exceptional marketplace experience. Key Responsibilities Lead, coach and develop a high-performing Marketplace Account Management team. Manage a portfolio of strategic marketplace partners, driving commercial growth and long-term relationships. Analyse sales performance and identify opportunities to increase revenue, product visibility and seller success. Develop commercial growth plans aligned to promotional activity, trading calendars and seasonal opportunities. Drive product optimisation across pricing, content quality, availability and assortment. Support the onboarding and expansion of marketplace partners across multiple product categories. Work cross-functionally to resolve complex commercial, operational and customer issues. Ensure marketplace partners operate in line with company policies and compliance standards. Produce performance reporting and use data to influence strategic decision-making. Identify opportunities to improve the overall marketplace proposition and customer experience. About You To be successful as Marketplace Account Lead , you'll bring: Experience within ecommerce, marketplace or key account management. Previous experience leading or mentoring a commercial team. A proven track record of improving partner performance and delivering commercial growth. Strong analytical skills with the ability to interpret data and make commercially sound decisions. Excellent stakeholder management and relationship-building skills. Experience working within a fast-paced ecommerce or marketplace environment. A collaborative leadership style with the ability to influence cross-functional teams. Strong organisational skills and excellent attention to detail. Apply today to be considered BH36570

General Manager (CEO Designate) Location: Ealing (Onsite) with UK travel as required Salary: £85,000 - £115,000 (negotiable) Car allowance, Healthcare, Performance Bonus, and Significant Annual Executive Bonus The Opportunity This is not a caretaker role. It is a launchpad. An established, high-velocity B2B eCommerce and wholesale business is preparing for its next chapter. With the current CEO planning retirement, we are seeking a board-ready leader to join as General Manager with a clear and accelerated path to UK CEO. We need someone who has already operated at GM level in a UK eCommerce business, with direct P&L responsibility for a turnover of £150M in a large-scale, multi-site environment. You will not shadow. You will take full ownership of UK operations from day one-learning the mechanics of the business, earning the trust of the team, and proving you have the strategic grip and commercial instinct to take the helm. The Role As General Manager (CEO Designate), you will be based at our Ealing head office and oversee a multi-site UK operation. Your mandate is twofold: deliver exceptional commercial and operational performance now, while systematically preparing to assume the CEO role within two years. You will balance rigour with vision, optimising costs, driving growth, building culture, and positioning the business for its next stage of scaling. Strategic Leadership & Succession Pathway - Work alongside the outgoing CEO to absorb full strategic, operational, and governance responsibilities over a defined 12-24-month transition. Act as the senior decision-maker for legal defence, crisis management, and UK regulatory compliance. Review and execute key service contracts, protecting the business commercially and legally. Lead the annual budget process in collaboration with HQ and the CEO, translating group-level financial goals into measurable monthly business objectives. Own full P&L performance, including quarterly bonus assessments and ongoing refinement of incentive structures to retain and motivate top talent. Drive sustainable growth by balancing revenue generation with cost discipline. Lead high-stakes negotiations across the supply chain cost base: platform fees, courier charges, labour outsourcing, customs clearance, and trucking. Oversee warehouse standards and logistics performance across all UK sites. Manage third-party marketplace performance, ensuring maximum channel efficiency and brand reach. Own quarterly workforce planning, ensuring resource aligns with demand. Lead senior hiring and support ongoing leadership development. Champion a high-performance, inclusive culture-visible, hands-on, and motivating across warehouse floor to boardroom. Provide strategic oversight for office and warehouse infrastructure, plus critical IT developments to support scaling. Lead ad-hoc projects from HQ or Group GM, ensuring alignment with broader group strategy. Experience Experience: 10 years' professional experience, with 5 years at senior management / GM level in a UK-based eCommerce business. Scale: Proven track record managing a turnover of £100M in a large-scale, multi-site environment. Sector: Consumer products retailing, ideally B2B eCommerce or wholesale. Commercial toolkit: Working knowledge of marketing, accounting, and HR principles. Education: Bachelor's degree required; Master's/MBA strongly preferred. Successor mindset: You aren't looking for a job. You're looking for a legacy. You intend to be CEO within two years. Hands-on and strategic: Comfortable digging into detail when needed, but always with an eye on the horizon. Resilient: Thrives under pressure in a fast-paced, multi-site environment. Exceptional communicator: Able to influence from warehouse team to board level. As a specialist boutique executive search firm, Executive Recruit partners with organisations to secure the calibre of leadership that drives meaningful change. Our bespoke methodology ensures clients access exceptional executives who combine strategic vision with proven execution, ultimately strengthening leadership depth and board performance.

What's in it for you? A genuine opportunity to take ownership of a key growth area within an established business. You'll have the autonomy to influence how ecommerce develops, work closely with experienced leadership, and play a big part in shaping the next chapter. Plus, you'll be joining a business where people know each other, decisions happen quickly, and good ideas don't get lost in layers of approval. What can I expect? This is an opportunity to join an established, growing business with a strong reputation in the outdoor living space, helping customers discover premium products and helping retail partners get the most from their online presence. The business already has a great platform. The products are there. The customers are there. Now they're looking for someone who can bring fresh ideas, commercial thinking and a bit of digital know-how to help unlock the next stage of growth. This isn't a "sit behind a screen and watch reports" ecommerce role. You'll be close to the products, close to customers, and part of the decisions that make a difference. About the job You'll be responsible for driving revenue, shaping commercial direction, and leading sales operations within the UK market. The role sits somewhere between commercial sales, ecommerce and account development, perfect for someone who understands that great online sales aren't just about clicking buttons and changing banners. You'll be responsible for: Developing and delivering the UK sales strategy, driving growth across ecommerce, retail and trade channels Owning commercial performance including forecasting, budgets, margins and sales reporting Maximising online sales performance through DTC, marketplaces, website optimisation and digital activity Building and strengthening relationships with key retail partners, garden centres and trade customers Identifying new growth opportunities, supporting brand development and improving customer journeys Representing the business externally while using market insight and data to shape future strategy You won't be inheriting a blank sheet of paper and you won't be expected to reinvent everything overnight. The opportunity is to understand what's working, challenge where needed, and keep things moving on an upward trajectory. Who will love this job? Someone who: Has experience across ecommerce and sales, ideally within consumer products in the Home, Garden or Outdoor Living categories Understands what makes an online customer journey work Enjoys analysing performance but also getting stuck into the detail Can build strong relationships with customers and internal teams Brings ideas, energy and a practical approach Is comfortable working independently and taking ownership Isn't afraid to say "have we thought about doing it this way?" This role will suit someone who enjoys being part of a smaller team where you can make a visible difference. Keen to find out more? Call Lucy on (phone number removed) or email (url removed).

Digital Growth & eCommerce Manager Manchester - Trafford Park Competitive Salary The Opportunity We are looking for an ambitious eCommerce professional ready to take the next step in their career. You will play a key role in the growth of our digital business. Taking ownership of our Shopify websites and digital channels, you will be responsible for driving traffic, conversion, customer retention and online revenue growth across our brands. Working closely with the Managing Director and Operations Director, you will help improve customer experience, commercial performance and operational efficiency across the business, while supporting the continued growth of Happy Linen Company. We have a fantastic workplace culture and seek to attract candidates who will naturally operate in line with our Company framework. For the right person, this role offers a genuine opportunity to develop into a senior digital leadership position as the business continues to grow. About Us Portfolio Home is an established home textiles business supplying retailers across the UK and Ireland. Alongside Portfolio Home, we own Happy Linen Company, a growing children's brand focused on imaginative products, themed collections and creating products that make bedtime a dream. Key Responsibilities Own the performance and development of our websites. Drive the growth and performance of our online sales channels, identifying new opportunities to increase revenue and market share. Improve conversion rates, merchandising, customer journeys and average order value. Own customer retention initiatives including email marketing and lifecycle communications. Internally lead or manage external 3rd parties providing SEO & paid media across our websites including technical SEO, content optimisation, keyword strategy and link building. Support marketplace channels including Amazon, Debenhams, Wayfair and others. Analyse performance data and identify growth opportunities. Monitor website performance, customer behaviour and key KPIs, using insights to continuously improve online performance. Produce meaningful reporting across sales, margins, stock and profitability. Improve integrations between Shopify, Odoo, Linnworks, Klaviyo, n8n and other systems. Identify and implement practical AI and automation opportunities that improve efficiency and reduce manual processes. What Success Looks Like Within your first 12 months you will have: Improved website performance & increased customer engagement and conversion, meeting or exceeding the agreed targets and metrics. Increased online revenue, customer retention and overall digital channel profitability. Established a growth roadmap for our digital channels. Introduced automation opportunities that improve efficiency and scalability. Become a trusted contributor to the growth of the business. Have supported wider business projects and operational improvements. What We're Looking For We are looking for someone with at least 3 5 years of relevant experience in a digital, eCommerce or technical role. This is a broad, technically demanding position spanning eCommerce management, systems/automation and digital marketing, and we are looking for candidates who can demonstrate strong skills across more than one of these areas. Essential: Shopify or eCommerce platform experience. Strong commercial awareness and analytical mindset. Comfortable working with data, reporting and performance analysis. Self-motivated and able to take ownership of projects and outcomes. Strong organisational and communication skills. Demonstrable experience using AI tools, automation platforms or emerging technologies to improve efficiency, customer experience or business performance. SEO, CRO or digital marketing knowledge. A proven track record of improving customer engagement, conversion and online performance. Experience working within a fast-paced eCommerce, retail or consumer products environment. Desirable: Amazon marketplace experience. Klaviyo or email marketing platform experience. Experience with Odoo, Linnworks or similar ERP/WMS systems. SQL, Python or automation experience. Why Join Us? This is an opportunity to help grow ambitious consumer brands, take ownership of meaningful projects and play a key role in the future growth of the business. You'll have the freedom to implement new ideas, influence commercial performance and develop your career into a senior digital leadership position. If you're commercially minded, technically curious and eager to make a genuine impact, we'd love to hear from you. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Job Title: Ecommerce Manager Location: Greater London Salary: 40,000 - 50,000 Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite) About the Role: As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG. What's in it for you? Working within forward thinking gaming company Supporting culture Development opportunities Brilliant break out area with gaming consoles and fully stocked bar Ecommerce Manager Responsibilities: eCommerce Platform & Marketplace Management Digital Analytics & Performance Tracking Team Leadership & Training Technical & Systems Management Channel Coordination & Cross-Functional Collaboration Ecommerce Manager will have / be: B2C experience within Tech FMCG Experience managing third party marketing Proactive Adaptable Experience working across Europe & US markets ideally but not mandatory

Ecommerce Customer Services Operations Executive UK-based/Hybrid | Full-time Replacement role About the Client We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets. Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment. We are now hiring an Ecommerce & Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance. The Role A highly operational, hands-on role responsible for managing E-commerce execution across: Amazon Seller Central (3P - core focus) Shopify DTC TikTok Shop You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience. Amazon is the dominant channel and requires strong Seller Central expertise and operational control. Key Responsibilities Own Amazon Seller Central (3P) operations, performance, and account health Manage catalogue accuracy, SKU changes, and compliance requirements Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship) Own stock management, replenishment, and availability across channels Manage customer service issues across E-commerce touchpoints Produce regular sales and settlement reporting (Excel/ERP/Amazon) Work across ERP systems, Shopify, and Amazon Seller Central Support international marketplace and operational transitions Skills & Experience Required Strong experience with Amazon Seller Central (essential) Ecommerce operations experience across DTC and marketplaces Strong understanding of stock management, fulfilment, and forecasting Confident using Shopify or similar platforms Strong Excel and reporting capability Experience with ERP systems (SAP preferred) Strong understanding of Amazon KPIs and marketplace operations Able to manage multiple stakeholders in a fast-moving environment Who You Are Hands-on, operational, and highly execution-focused Strong problem solver who takes ownership Comfortable in fast-changing E-commerce environments Highly organised with strong attention to detail Confident working across multiple systems and stakeholders Able to work independently and deliver under pressure *Rates depend on experience and client requirements

Manpower is currently seeking an interim E-Commerce Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months (Maternity Cover), requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £73,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. ABOUT UNILEVER Unilever is one of the world's leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace" JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer-Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. New Revenue Streams (NRS) is a team managing & expanding our presence across 2P (e.g. TikTok shop) and 3P marketplaces beauty pureplayers , and new models & business opportunities. Whilst e-Commerce continues to be of increasing relevance and focus for Unilever globally, this is an exciting time to join the Amazon and NRS team, currently experiencing year-on-year double-digit growth. RESPONSIBILITIES Lead the growth and expansion of NRS in the UK Continue to lead, review and if necessary, adapt the strategy for 'where to play' & 'how to win' in NRS within your portfolio across pureplayer customers e.g. JML, and Marketplaces e.g. Bay and Amazon Grow and manage existing strategic relationships with key partners, taking them to the next level Hunt for business, develop and manage new relationships with strategic partners Build & execute Commercial and Marketing plans to build our brand equity online (e.g. Brand Content & Digital Media campaigns) Develop our Distributor ways of working to incentivise growth and increase share Review our 2P model and ways in which we can expand and grow in this channel to best benefit our UK business, liaising with internal stakeholders for support Work collaboratively with the Amazon team to develop a 1P/2P/3P strategy to maximise Amazon marketplace Lead customer strategy development and major customer initiatives Work with the e-Com Digital Hubs on all BUs to build & activate online Events, launch NPD and drive core activations Deliver key Category initiatives across channel & customers e.g. Cost Price Changes, Brand Activation, new product launches and gifting, and Unilever Sustainable Living Plan campaigns etc. Work with Finance & Supply Business Partners to identify scalable & sustainable supply models to support the growth of NRS Be accountable for financial performance End-to-end P&L responsibility to deliver 4Gs - Consistent, Competitive, Profitable & Purposeful Growth Deliver Underlying Sales Growth (Turnover), Customer Profitability and Market Share growth Management of TMI / BMI spend to deliver aligned targets with customers Deliver short term volume and spend forecast aligned to our monthly forecast process - securing the opportunities to accelerate growth and manage risks. Build the Talent & capability within the team Develop direct team of 1x CAE Inspire the broader Business teams on the opportunities and insight in the channel & from new partners ALL ABOUT YOU You will be commercially curious, constantly seeking new opportunities to execute our ambition of reaching more shoppers more often You will have an interest in marketing and in building our brands You are passionate about finding solutions and will always present your solution to an issue You have an insatiable curiosity and love to learn and share Ability to influence & have impact - you will need to be demanding on behalf of the customer and consumers you serve & to maximise investment As a leader within the eCommerce team, you will be the voice of NRS and serve as an ambassador through-out Unilever to enable our success

Ecommerce Manager Role Overview: We are working with a growing ecommerce business based in North London that manages multiple brands and sells hundreds of products daily across leading online marketplaces. They are now looking for an Ecommerce Manager with at least one years experience to join their team. This is an excellent opportunity for someone who has already gained some hands-on ecommerce experience and is ready to take the next step in their career. Youll play a key role in supporting and developing the companys online presence while working in a fast-paced and dynamic environment. Key Responsibilities: Manage and optimise product listings, launches, and updates across ecommerce sites and online marketplaces. Contribute to improving SEO activities and general site performance. Assist with reporting, analysing sales data, and preparing weekly and quarterly business reports. Support marketing campaigns, advertising initiatives, and product page enhancements. Monitor and analyse marketplace performance, identifying opportunities for growth. Research new platforms and marketplaces for potential expansion. Contribute to B2B sales initiatives and provide general administrative support where needed. Candidate Profile: At least 1 year of experience working with ecommerce platforms or online marketplaces. Good proficiency with Google Sheets/Excel for data analysis and reporting. Strong attention to detail and organisational skills. Confident communication skills, both written and verbal. Good standard of written English for creating product content and catalogues. Proactive, adaptable, and able to multitask in a fast-paced environment. Compensation & Benefits: Salary: 25,000 - 30,000 per annum Hours: Monday to Friday, 9:30 AM 5:30 PM Location: North London Opportunity to grow with a thriving ecommerce business. A supportive and collaborative team environment where your input will have a real impact. Hands-on exposure to leading online marketplaces and the chance to develop your career in a growing sector.