An exciting opportunity has arisen for an enthusiastic and motivated Account Manager/Business Development Exec to join a growing and ambitious organisation.Seeking someone who enjoys speaking with people, organising people, developing business opportunities and delivering excellent customer service. This role would suit a self-motivated individual who is comfortable balancing sales activity with customer support responsibilities and who enjoys contributing to a growing business. This varied role combines business development, sales support and customer experience , offering the opportunity to make a real impact on business growth while building strong customer relationships. Key Responsibilities Customer Experience Respond to customer enquiries across multiple communication channels. Prepare and issue quotations accurately and efficiently. Process customer orders and maintain accurate customer records. Provide customers with information regarding services, pricing, availability and lead times. Maintain regular communication with customers and internal departments throughout the enquiry and order process. Business Development & Internal Sales Identify and engage potential new customers through proactive outreach and relationship building. Research organisations and identify key decision-makers. Manage and develop a pipeline of prospects and opportunities. Follow up enquiries, quotations and leads to maximise conversion opportunities. Arrange meetings and introductory discussions with prospective customers. Re-engage inactive customers and identify opportunities for further business. Identify opportunities to upsell and cross-sell services to existing customers. Maintain accurate records of activity and customer interactions within company systems. Support sales campaigns and wider business development initiatives. Provide regular updates on pipeline activity and sales progress. Team Support Work collaboratively with colleagues to maintain excellent customer service levels. Support follow-up activity for enquiries, quotations and customer communications. Assist with general sales administration and reporting. Contribute ideas to improve customer service and sales processes. Demonstrate flexibility and adaptability to support changing business priorities. About You You will ideally have experience in one or more of the following areas: Account Specialist Sales Support Rep Inside Sales Admin Internal Sales Business Development Customer Service Account Management You will also possess: Excellent communication and relationship-building skills. A confident and professional telephone manner. Strong organisational and time management skills. A proactive and commercially focused mindset. The ability to manage multiple priorities effectively. Experience using Microsoft Office, Teams and CRM systems. A positive attitude and a willingness to work as part of a team.
Jun 25, 2026
Full time
An exciting opportunity has arisen for an enthusiastic and motivated Account Manager/Business Development Exec to join a growing and ambitious organisation.Seeking someone who enjoys speaking with people, organising people, developing business opportunities and delivering excellent customer service. This role would suit a self-motivated individual who is comfortable balancing sales activity with customer support responsibilities and who enjoys contributing to a growing business. This varied role combines business development, sales support and customer experience , offering the opportunity to make a real impact on business growth while building strong customer relationships. Key Responsibilities Customer Experience Respond to customer enquiries across multiple communication channels. Prepare and issue quotations accurately and efficiently. Process customer orders and maintain accurate customer records. Provide customers with information regarding services, pricing, availability and lead times. Maintain regular communication with customers and internal departments throughout the enquiry and order process. Business Development & Internal Sales Identify and engage potential new customers through proactive outreach and relationship building. Research organisations and identify key decision-makers. Manage and develop a pipeline of prospects and opportunities. Follow up enquiries, quotations and leads to maximise conversion opportunities. Arrange meetings and introductory discussions with prospective customers. Re-engage inactive customers and identify opportunities for further business. Identify opportunities to upsell and cross-sell services to existing customers. Maintain accurate records of activity and customer interactions within company systems. Support sales campaigns and wider business development initiatives. Provide regular updates on pipeline activity and sales progress. Team Support Work collaboratively with colleagues to maintain excellent customer service levels. Support follow-up activity for enquiries, quotations and customer communications. Assist with general sales administration and reporting. Contribute ideas to improve customer service and sales processes. Demonstrate flexibility and adaptability to support changing business priorities. About You You will ideally have experience in one or more of the following areas: Account Specialist Sales Support Rep Inside Sales Admin Internal Sales Business Development Customer Service Account Management You will also possess: Excellent communication and relationship-building skills. A confident and professional telephone manner. Strong organisational and time management skills. A proactive and commercially focused mindset. The ability to manage multiple priorities effectively. Experience using Microsoft Office, Teams and CRM systems. A positive attitude and a willingness to work as part of a team.
MSC Mediterranean Shipping Company (UK)
Ipswich, Suffolk
Inside Sales Executive Full time, permanent We are looking for a confident and proactive Inside Sales Executive to join our Reefer Commercial team, who can generate pricing opportunities through a mix of warm and cold outbound calls. You will work closely with Trade and Sales teams to grow business opportunities, while building strong and effective relationships with both internal stakeholders and new and existing customers. How you will help us and what you can expect Active desire to assist in the winning of new business and meet KPI's, exploring all opportunities to increase volume by developing closer customer relationships where required on Sales and Trades Develop new and existing business from pricing enquiries, securing new bookings with a target driven approach and authorised rate reduction where required Identifying and promoting attractive business opportunities to the Reefer specialist/management Actively follow up quotations using all communication channels, including warm and cold telephone contact, until bookings are achieved, and new repeat business is fully secured Work closely with Trade and Sales to proactively retain and grow accounts, including any research and development required, mindful of contribution toward overall revenue. Ensure quotations are processed in a timely, accurate manner within agreed KPI's Ensure freight rates and landside charges are accurately captured and filed within Tariff Management Systems and with the FMC for USA lanes. Strong communication and liaison across the Commercial teams and the wider business to ensure operational support Skills and experience you'll bring to us Strong desire to acquire new business and nurture/develop existing business Proven negotiations skills and a confident phone manner with the ability to develop close relationships with customers Communicate with confidence and interact professionally at all levels Good excel, word and power point skills Team player with strong work ethic Flexible attitude to working hours to meet deadlines with proven time management What we offer Competitive salary Private Health Care for everyone from day 1 (non contractual) Generous pension scheme Life Assurance - 4x salary 22 days + a day to take on Christmas Eve or New Year's Eve Free parking (within walking distance from the office) On-site artisan restaurant Discounted gym membership Cycle to work scheme Flu vaccines and eye care vouchers Buy or sell holiday scheme Christmas club saving MSC Cruises friends and family discount Full induction day and training provided Learning and development opportunities Dress for the day policy/modern office environment
Jun 25, 2026
Full time
Inside Sales Executive Full time, permanent We are looking for a confident and proactive Inside Sales Executive to join our Reefer Commercial team, who can generate pricing opportunities through a mix of warm and cold outbound calls. You will work closely with Trade and Sales teams to grow business opportunities, while building strong and effective relationships with both internal stakeholders and new and existing customers. How you will help us and what you can expect Active desire to assist in the winning of new business and meet KPI's, exploring all opportunities to increase volume by developing closer customer relationships where required on Sales and Trades Develop new and existing business from pricing enquiries, securing new bookings with a target driven approach and authorised rate reduction where required Identifying and promoting attractive business opportunities to the Reefer specialist/management Actively follow up quotations using all communication channels, including warm and cold telephone contact, until bookings are achieved, and new repeat business is fully secured Work closely with Trade and Sales to proactively retain and grow accounts, including any research and development required, mindful of contribution toward overall revenue. Ensure quotations are processed in a timely, accurate manner within agreed KPI's Ensure freight rates and landside charges are accurately captured and filed within Tariff Management Systems and with the FMC for USA lanes. Strong communication and liaison across the Commercial teams and the wider business to ensure operational support Skills and experience you'll bring to us Strong desire to acquire new business and nurture/develop existing business Proven negotiations skills and a confident phone manner with the ability to develop close relationships with customers Communicate with confidence and interact professionally at all levels Good excel, word and power point skills Team player with strong work ethic Flexible attitude to working hours to meet deadlines with proven time management What we offer Competitive salary Private Health Care for everyone from day 1 (non contractual) Generous pension scheme Life Assurance - 4x salary 22 days + a day to take on Christmas Eve or New Year's Eve Free parking (within walking distance from the office) On-site artisan restaurant Discounted gym membership Cycle to work scheme Flu vaccines and eye care vouchers Buy or sell holiday scheme Christmas club saving MSC Cruises friends and family discount Full induction day and training provided Learning and development opportunities Dress for the day policy/modern office environment
