2 jobs found

FRENCH SELECTION (FS) French speaking Customer service coordinator Location: Dartford Hybrid work with 2 days a week in the office Salary: £30,000 per annum plus bonus and great benefits Ref: 4327FC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4327FC The company: A well-established manufacturer specialising within the medical field. A company who have a global presence and pride themselves in providing innovative solutions, outstanding quality and exceptional value. Main duties: You will act as the primary point of contact for customers delivering exceptional service and support. Working closely with internal teams, you will manage enquiries, process orders and resolve issues while building strong customer relationships. The role: -Act as the main point of contact for customers, providing excellent service and support - Respond to customer enquiries via phone, email, chat, and online platforms - Process customer orders and provide updates on delivery schedules and order status - Resolve customer issues and complaints, coordinating with internal teams as required - Prepare quotations, maintain pricing information and follow up on outstanding quotes - Maintain accurate customer records and manage information across internal systems - Support customers with online portal access, order changes and account-related requests - Collaborate with colleagues and cross-functional teams to improve processes and ensure a positive customer experience - The candidate: - Fluent in French (written and spoken) essential - Customer service experience required - Excellent verbal and written communication skills, - Strong problem-solving abilities and confidence handling complex customer enquiries. - Proactive, organised and able to manage multiple priorities in a fast-paced environment French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin,

FRENCH SELECTION (FS) French speaking Reservations Coordinator Location: London Salary: Circa £29,000 per annum plus lunch voucher and great benefits Ref: 4313RF1 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4313RF1 The company: A well-established luxury hotel chain with a presence throughout the UK and globally Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations The role: - Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner. - Process, confirm, amend and cancel reservations accurately within the reservation systems. - Provide detailed information to guests regarding hotel services, room availability and rates. - Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience. - Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met. - Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency. - Build positive relationships with guests and internal teams through clear, professional and courteous communication. The candidate: - Fluent in French (written and spoken) essential - Experience working in reservations / hospitality beneficial - Customer service experience a plus - Excellent communication skills with the ability to interact professionally - Ability to prioritise and multitask - Must be able to work shift patterns The salary: Circa £29,000 per annum plus lunch voucher and great benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.