Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: 22k - 26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Jun 27, 2026
Full time
Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: 22k - 26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2026
Full time
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Are you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 27, 2026
Full time
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Are you passionate about IT support and looking for a role where you can build your technical skills in a busy, customer-focused environment? This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 27, 2026
Full time
Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Service Coordinator (Repairs & Engineering) East Leeds, just off the M1 28,000 - 31,000 + Outstanding Benefits HVAC Recruitment is working with a rapidly growing national engineering and home services organisation to recruit a Service Coordinator for its Leeds operation. This is an excellent opportunity for someone from a planning, scheduling, repairs, customer service or engineering support background who enjoys working in a fast-paced environment and being at the centre of a busy operation. As a Service Coordinator, you'll be responsible for coordinating engineers, managing repair requests, liaising with customers and ensuring jobs are completed efficiently and on time. The role would suit candidates currently working as a Service Coordinator, Repairs Coordinator, Maintenance Coordinator, Engineering Coordinator, Scheduler, Planner or Helpdesk Coordinator. The Role You will be responsible for managing incoming repair requests, coordinating engineer attendance, updating customers, resolving scheduling issues and ensuring a high standard of customer service throughout the repair process. Working closely with engineers and operational teams, you'll play a key role in ensuring jobs are completed safely, efficiently and within agreed service levels. The Package The salary is 28,000 - 31,000 depending on experience, however the overall package is considerably stronger than most comparable roles in the region. Benefits include: 30 days annual leave plus bank holidays, private medical cover, life assurance, enhanced family-friendly policies, company pension, free breakfast, complimentary fruit, tea and coffee, regular social events and ongoing training and development. The company has invested heavily in creating a modern working environment and offers genuine long-term career progression. A number of employees have progressed from operational support positions into technical, management and leadership roles as the business has grown. Requirements Strong communication skills, good organisational ability, confidence working with customers and engineers, excellent attention to detail and the ability to remain calm when managing multiple priorities. Previous experience within planning, scheduling, repairs, maintenance, facilities management, housing, engineering or service environments would be advantageous. If you're looking for a long-term opportunity with a growing organisation that genuinely invests in its people, we'd love to hear from you.
Jun 27, 2026
Full time
Service Coordinator (Repairs & Engineering) East Leeds, just off the M1 28,000 - 31,000 + Outstanding Benefits HVAC Recruitment is working with a rapidly growing national engineering and home services organisation to recruit a Service Coordinator for its Leeds operation. This is an excellent opportunity for someone from a planning, scheduling, repairs, customer service or engineering support background who enjoys working in a fast-paced environment and being at the centre of a busy operation. As a Service Coordinator, you'll be responsible for coordinating engineers, managing repair requests, liaising with customers and ensuring jobs are completed efficiently and on time. The role would suit candidates currently working as a Service Coordinator, Repairs Coordinator, Maintenance Coordinator, Engineering Coordinator, Scheduler, Planner or Helpdesk Coordinator. The Role You will be responsible for managing incoming repair requests, coordinating engineer attendance, updating customers, resolving scheduling issues and ensuring a high standard of customer service throughout the repair process. Working closely with engineers and operational teams, you'll play a key role in ensuring jobs are completed safely, efficiently and within agreed service levels. The Package The salary is 28,000 - 31,000 depending on experience, however the overall package is considerably stronger than most comparable roles in the region. Benefits include: 30 days annual leave plus bank holidays, private medical cover, life assurance, enhanced family-friendly policies, company pension, free breakfast, complimentary fruit, tea and coffee, regular social events and ongoing training and development. The company has invested heavily in creating a modern working environment and offers genuine long-term career progression. A number of employees have progressed from operational support positions into technical, management and leadership roles as the business has grown. Requirements Strong communication skills, good organisational ability, confidence working with customers and engineers, excellent attention to detail and the ability to remain calm when managing multiple priorities. Previous experience within planning, scheduling, repairs, maintenance, facilities management, housing, engineering or service environments would be advantageous. If you're looking for a long-term opportunity with a growing organisation that genuinely invests in its people, we'd love to hear from you.
Job Title: IT Support Technician Location: Birmingham Salary: £28,031 - £30,378 per annum - SS3 Job type: Permanent, Full Time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is looking for an experienced Information Technology professional to join our growing Digital IT Services Department as an IT Support Technician The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies and a wider diverse customer base The ideal candidate will have experience of working within an Information Technology role, with good knowledge of hardware and software Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement. All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education Closing Date - 5th July 2026 Interview Date - 20th July 2026 The University is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support will also be considered for this role.
Jun 27, 2026
Full time
Job Title: IT Support Technician Location: Birmingham Salary: £28,031 - £30,378 per annum - SS3 Job type: Permanent, Full Time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is looking for an experienced Information Technology professional to join our growing Digital IT Services Department as an IT Support Technician The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies and a wider diverse customer base The ideal candidate will have experience of working within an Information Technology role, with good knowledge of hardware and software Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement. All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education Closing Date - 5th July 2026 Interview Date - 20th July 2026 The University is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support will also be considered for this role.
Are you eager to make a significant impact in a role that combines operational excellence with innovative technology? A leading company in the industrial services and Facilities Management space is seeking an Inhouse Consultant LeadecOS / CAFM Specialist based in Coventry (with travel across UK sites). This is not a pure IT or systems administrator role; it is a dynamic blend of CAFM system management, process improvement, user training, and data analysis. As this market leader expands its hard FM and technical services footprint, you will serve as the UK subject matter expert, driving the deployment and optimisation of a newly launched, custom platform to transform service delivery nationwide. The Role As the Inhouse Consultant CAFM Specialist, you ll: Lead System Implementation & Rollout: Spearhead system deployments across the UK, gathering business requirements, configuring the platform to optimise workflows, and ensuring total alignment with global standards. Drive Operational Improvement: Partner closely with site managers and operational teams to improve business processes, maximise system utilisation, and support the seamless mobilisation of new contracts and sites. Deliver User Support & Training: Act as the primary point of contact for system queries, conducting comprehensive training for managers, helpdesk teams, and administrators while producing clear user guides and documentation. Manage Data & Advanced Reporting: Maintain rigorous data quality across multiple sites, analysing operational trends and leveraging advanced Excel tools (such as Pivot Tables, Power Query, and complex formulas) to deliver actionable insights. You To be successful in the role of In-house Consultant CAFM Specialist, you ll bring: Operational CAFM Expertise: Strong operational awareness and practical experience supporting CAFM, field service, or service management systems from an operations standpoint, rather than a purely IT infrastructure angle. Relevant experience is desirable: Experience in CAFM , FM systems managers, helpdesk managers/team leaders, mobilisation managers with CAFM exposure, or FM operations professionals with exceptional systems knowledge. Advanced Data & Technical Skills: High proficiency in Microsoft Excel to manage structured datasets. Familiarity with Salesforce, project implementation, or exposure to industrial/hard services is highly desirable. Excellent Stakeholder Management: Superior communication skills to seamlessly bridge the gap between UK operations and European stakeholders. Mobility & Flexibility: A full UK driving license and a willingness to travel regularly to support a diverse site portfolio spanning Coventry, Solihull, Birmingham, Warrington, Hinkley, Crewe. What's in it for you? This role offers significant autonomy as the UK lead for the platform, providing a unique opportunity to shape how a major CAFM application develops across the business. You will benefit from a highly collaborative structure, reporting directly to the UK Head of Engineering & Projects. The position offers: A basic salary of £50,000 (with flexibility up to £60,000 for the right candidate). A £5,000 car allowance and a performance-related bonus scheme worth up to 20% . A balanced 37.5-hour working week with hybrid arrangements (typically 3 days on-site/2 days WFH, with more site presence required during critical mobilisations). Direct influence on high-profile operational projects that enhance business efficiency. Apply Now! To apply for the position of Inhouse Consultant LeadecOS / CAFM Specialist, click Apply Now and send your CV to Olivia Blake. Interviews are taking place now, so don t miss your chance to secure this impactful role!
Jun 27, 2026
Full time
Are you eager to make a significant impact in a role that combines operational excellence with innovative technology? A leading company in the industrial services and Facilities Management space is seeking an Inhouse Consultant LeadecOS / CAFM Specialist based in Coventry (with travel across UK sites). This is not a pure IT or systems administrator role; it is a dynamic blend of CAFM system management, process improvement, user training, and data analysis. As this market leader expands its hard FM and technical services footprint, you will serve as the UK subject matter expert, driving the deployment and optimisation of a newly launched, custom platform to transform service delivery nationwide. The Role As the Inhouse Consultant CAFM Specialist, you ll: Lead System Implementation & Rollout: Spearhead system deployments across the UK, gathering business requirements, configuring the platform to optimise workflows, and ensuring total alignment with global standards. Drive Operational Improvement: Partner closely with site managers and operational teams to improve business processes, maximise system utilisation, and support the seamless mobilisation of new contracts and sites. Deliver User Support & Training: Act as the primary point of contact for system queries, conducting comprehensive training for managers, helpdesk teams, and administrators while producing clear user guides and documentation. Manage Data & Advanced Reporting: Maintain rigorous data quality across multiple sites, analysing operational trends and leveraging advanced Excel tools (such as Pivot Tables, Power Query, and complex formulas) to deliver actionable insights. You To be successful in the role of In-house Consultant CAFM Specialist, you ll bring: Operational CAFM Expertise: Strong operational awareness and practical experience supporting CAFM, field service, or service management systems from an operations standpoint, rather than a purely IT infrastructure angle. Relevant experience is desirable: Experience in CAFM , FM systems managers, helpdesk managers/team leaders, mobilisation managers with CAFM exposure, or FM operations professionals with exceptional systems knowledge. Advanced Data & Technical Skills: High proficiency in Microsoft Excel to manage structured datasets. Familiarity with Salesforce, project implementation, or exposure to industrial/hard services is highly desirable. Excellent Stakeholder Management: Superior communication skills to seamlessly bridge the gap between UK operations and European stakeholders. Mobility & Flexibility: A full UK driving license and a willingness to travel regularly to support a diverse site portfolio spanning Coventry, Solihull, Birmingham, Warrington, Hinkley, Crewe. What's in it for you? This role offers significant autonomy as the UK lead for the platform, providing a unique opportunity to shape how a major CAFM application develops across the business. You will benefit from a highly collaborative structure, reporting directly to the UK Head of Engineering & Projects. The position offers: A basic salary of £50,000 (with flexibility up to £60,000 for the right candidate). A £5,000 car allowance and a performance-related bonus scheme worth up to 20% . A balanced 37.5-hour working week with hybrid arrangements (typically 3 days on-site/2 days WFH, with more site presence required during critical mobilisations). Direct influence on high-profile operational projects that enhance business efficiency. Apply Now! To apply for the position of Inhouse Consultant LeadecOS / CAFM Specialist, click Apply Now and send your CV to Olivia Blake. Interviews are taking place now, so don t miss your chance to secure this impactful role!
Customer Services Coordinator Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role.Ability to work effectively in a fast-paced, evolving environment.Strong verbal and written communication skills.Proficiency in Microsoft Office applications.Experience coordinating schedules, operations, or service delivery.Experience scheduling field-based service engineers.Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Full time
Customer Services Coordinator Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role.Ability to work effectively in a fast-paced, evolving environment.Strong verbal and written communication skills.Proficiency in Microsoft Office applications.Experience coordinating schedules, operations, or service delivery.Experience scheduling field-based service engineers.Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
An established Managed Service Provider based in Milton Keynes for over 18 years is looking for an additional 1st Line IT Support Engineer to join our growing team. You will be working alongside a team of 8 experienced engineers providing IT support to a wide range of business clients. This role is ideal for someone with at least 1 - 2 years experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies. You will handle support requests from clients via phone, email, remote support tools and our helpdesk system. Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required. This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers. Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously. Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services. Key Responsibilities Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools. Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication. Troubleshooting Windows desktop and Microsoft 365 issues User administration within Active Directory, Azure AD and Microsoft 365 Supporting network connectivity and hardware issues Assisting with new equipment installations and deployments Visiting client sites when required to resolve technical issues Required Skills & Experience Minimum of 1 years experience working on an IT helpdesk or within an MSP Experience supporting Windows 11 in a business environment Experience with Microsoft 365 (Exchange, SharePoint, Azure AD) Understanding of basic networking concepts (DNS, DHCP, TCP/IP) Experience using IT helpdesk/ticketing systems to manage multiple support requests Strong troubleshooting and customer service skills We are looking for someone who: Has a passion for technology Enjoys helping users and delivering excellent customer service Is organised and able to manage multiple tickets Communicates clearly with both technical and non-technical users Works well in a busy MSP environment Has a positive, proactive attitude What We Offer Competitive salary (£27k £28k depending on experience) 20 days annual leave plus bank holidays Company pension Ongoing training and development Exposure to a broad range of modern IT technologies used by business clients Friendly and supportive team environment Free on-site parking Regular company events Other Information 40 hours per week (8:30am 5:30pm with 1 hour lunch) Full UK driving licence required We look forward to reviewing your application and getting to know you better. Vizion 4 IT Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming work environment for all employees. NO RECRUITMENT AGENCIES PLEASE PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT WORKING RIGHTS FOR THE UK IN PLACE AS WE CANNOT SPONSOR VISAS
Jun 26, 2026
Full time
An established Managed Service Provider based in Milton Keynes for over 18 years is looking for an additional 1st Line IT Support Engineer to join our growing team. You will be working alongside a team of 8 experienced engineers providing IT support to a wide range of business clients. This role is ideal for someone with at least 1 - 2 years experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies. You will handle support requests from clients via phone, email, remote support tools and our helpdesk system. Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required. This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers. Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously. Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services. Key Responsibilities Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools. Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication. Troubleshooting Windows desktop and Microsoft 365 issues User administration within Active Directory, Azure AD and Microsoft 365 Supporting network connectivity and hardware issues Assisting with new equipment installations and deployments Visiting client sites when required to resolve technical issues Required Skills & Experience Minimum of 1 years experience working on an IT helpdesk or within an MSP Experience supporting Windows 11 in a business environment Experience with Microsoft 365 (Exchange, SharePoint, Azure AD) Understanding of basic networking concepts (DNS, DHCP, TCP/IP) Experience using IT helpdesk/ticketing systems to manage multiple support requests Strong troubleshooting and customer service skills We are looking for someone who: Has a passion for technology Enjoys helping users and delivering excellent customer service Is organised and able to manage multiple tickets Communicates clearly with both technical and non-technical users Works well in a busy MSP environment Has a positive, proactive attitude What We Offer Competitive salary (£27k £28k depending on experience) 20 days annual leave plus bank holidays Company pension Ongoing training and development Exposure to a broad range of modern IT technologies used by business clients Friendly and supportive team environment Free on-site parking Regular company events Other Information 40 hours per week (8:30am 5:30pm with 1 hour lunch) Full UK driving licence required We look forward to reviewing your application and getting to know you better. Vizion 4 IT Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming work environment for all employees. NO RECRUITMENT AGENCIES PLEASE PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT WORKING RIGHTS FOR THE UK IN PLACE AS WE CANNOT SPONSOR VISAS
£45k per Annum London (On-site) Permanent Your New Role Joining a financial, entrepreneurial and cultural hub that attracts a diverse range of students and faculty and creating an abundance of opportunities to network with industry experts and alumni worldwide. The Mechanical Maintenance Tradesperson, will leverage their extensive experience and expertise in both mechanical and plumbing maintenance to ensure that the needs of students and staff are always met. Collaborating closely with the Maintenance Shift Leaders and reporting directly to the Building Services Manager, your role will encompass working across a large and dynamic campus, responding promptly to emergencies, and taking proactive steps to improve and enhance the facilities. You will work on a Monday to Friday rotating shift schedule, with early shifts starting at 7:00 AM and late shifts starting at 11:00 AM, to guarantee comprehensive coverage throughout the working day. Reporting daily to the Building Services Supervisor or Estates Helpdesk, you will provide updates on the progress and completion of assigned tasks, prioritizing outstanding work. Responsibilities include performing mechanical maintenance across campus, addressing breakdowns, and completing planned maintenance. You'll be a key point of contact for mechanical contracts, conduct preventative inspections, and may advise less experienced staff. You'll also exchange information with contractors, maintain accurate records in the School's CAFM system, and use the TREND Building Management System to resolve issues. The role requires working independently, ensuring high-quality work, and maintaining a clean and tidy workshop. You'll also liaise with contractors on-site and manage stock control for the plumbing stores. Flexibility is essential, as duties may evolve to meet the needs of the post, department, and School. To Ensure Your Success Key performance indicators for this role include substantial work experience with a proven record of strong performance, as well as experience in customer service environments. The ideal candidate will possess excellent team-working skills and good verbal communication abilities, complemented by prior experience in a fast-paced maintenance setting. Basic IT skills are also essential. The role demands a highly customer-focused individual who is reliable, flexible, and committed to delivering a high-quality level of service, with a pragmatic and problem-solving approach to tasks. Candidates must be able to communicate effectively with people at all levels and maintain a positive, clean, and tidy presentation, accompanied by a friendly attitude. Additionally, the ability to work both independently using one's initiative and as part of a team is crucial for success. In Return Alongside a brilliant annual salary and great work culture, you will also receive many other great benefits such as, 27 days annual leave plus 3-4 extra over the Christmas period, they also offer discounts on many retailers from tech, travel and fashion and many other benefits such as eye care vouchers, pension scheme and counselling and wellbeing services.
Jun 26, 2026
Full time
£45k per Annum London (On-site) Permanent Your New Role Joining a financial, entrepreneurial and cultural hub that attracts a diverse range of students and faculty and creating an abundance of opportunities to network with industry experts and alumni worldwide. The Mechanical Maintenance Tradesperson, will leverage their extensive experience and expertise in both mechanical and plumbing maintenance to ensure that the needs of students and staff are always met. Collaborating closely with the Maintenance Shift Leaders and reporting directly to the Building Services Manager, your role will encompass working across a large and dynamic campus, responding promptly to emergencies, and taking proactive steps to improve and enhance the facilities. You will work on a Monday to Friday rotating shift schedule, with early shifts starting at 7:00 AM and late shifts starting at 11:00 AM, to guarantee comprehensive coverage throughout the working day. Reporting daily to the Building Services Supervisor or Estates Helpdesk, you will provide updates on the progress and completion of assigned tasks, prioritizing outstanding work. Responsibilities include performing mechanical maintenance across campus, addressing breakdowns, and completing planned maintenance. You'll be a key point of contact for mechanical contracts, conduct preventative inspections, and may advise less experienced staff. You'll also exchange information with contractors, maintain accurate records in the School's CAFM system, and use the TREND Building Management System to resolve issues. The role requires working independently, ensuring high-quality work, and maintaining a clean and tidy workshop. You'll also liaise with contractors on-site and manage stock control for the plumbing stores. Flexibility is essential, as duties may evolve to meet the needs of the post, department, and School. To Ensure Your Success Key performance indicators for this role include substantial work experience with a proven record of strong performance, as well as experience in customer service environments. The ideal candidate will possess excellent team-working skills and good verbal communication abilities, complemented by prior experience in a fast-paced maintenance setting. Basic IT skills are also essential. The role demands a highly customer-focused individual who is reliable, flexible, and committed to delivering a high-quality level of service, with a pragmatic and problem-solving approach to tasks. Candidates must be able to communicate effectively with people at all levels and maintain a positive, clean, and tidy presentation, accompanied by a friendly attitude. Additionally, the ability to work both independently using one's initiative and as part of a team is crucial for success. In Return Alongside a brilliant annual salary and great work culture, you will also receive many other great benefits such as, 27 days annual leave plus 3-4 extra over the Christmas period, they also offer discounts on many retailers from tech, travel and fashion and many other benefits such as eye care vouchers, pension scheme and counselling and wellbeing services.
Role Overview We are looking for an organised and proactive Works Coordinator to support the delivery of reactive works and small works repairs. The role involves managing incoming job requests, arranging appointments with clients and residents, scheduling engineers, ordering parts, producing quotations, and supporting invoicing through customer portals and JobWatch. Key Responsibilities Receive phone calls and emails for reactive works, log job details accurately, and progress works through to completion. Liaise with clients and residents to book appointments, confirm access arrangements, and communicate updates or changes. Schedule engineers in coordination with the wider operations team, taking account of availability, location, workload, skills, and parts requirements. Order replacement parts and materials, track supplier lead times, and ensure parts are available for agreed attendance dates. Produce quotations for small works repairs and follow-on works, ensuring information is clear and accurate. Send letters to residents advising them of upcoming works and access requirements. Support invoicing by updating customer portals and JobWatch with completion information, job notes, supporting documents, and relevant references. Maintain accurate records across internal systems, emails, portals, and shared files. Skills and Experience Experience in administration, works coordination, scheduling, helpdesk, customer service, or a similar operational role. Confident use of Microsoft Office, Outlook, and general IT systems. Knowledge of Microsoft 365 and SharePoint would be beneficial. Good standard of written communication for emails, resident letters, job updates, and client correspondence. Strong organisation skills with the ability to manage multiple jobs, appointments, and priorities at the same time. Professional telephone manner and ability to communicate effectively with clients, residents, engineers, suppliers, and internal colleagues. Experience using JobWatch, customer portals, or job management systems would be advantageous. Personal Attributes Reliable, organised, and detail-focused. Calm under pressure and able to adapt to changing priorities. Proactive approach to problem-solving and escalation. Team-focused, with a practical understanding of the need to keep engineers, clients, and residents properly informed.
Jun 26, 2026
Full time
Role Overview We are looking for an organised and proactive Works Coordinator to support the delivery of reactive works and small works repairs. The role involves managing incoming job requests, arranging appointments with clients and residents, scheduling engineers, ordering parts, producing quotations, and supporting invoicing through customer portals and JobWatch. Key Responsibilities Receive phone calls and emails for reactive works, log job details accurately, and progress works through to completion. Liaise with clients and residents to book appointments, confirm access arrangements, and communicate updates or changes. Schedule engineers in coordination with the wider operations team, taking account of availability, location, workload, skills, and parts requirements. Order replacement parts and materials, track supplier lead times, and ensure parts are available for agreed attendance dates. Produce quotations for small works repairs and follow-on works, ensuring information is clear and accurate. Send letters to residents advising them of upcoming works and access requirements. Support invoicing by updating customer portals and JobWatch with completion information, job notes, supporting documents, and relevant references. Maintain accurate records across internal systems, emails, portals, and shared files. Skills and Experience Experience in administration, works coordination, scheduling, helpdesk, customer service, or a similar operational role. Confident use of Microsoft Office, Outlook, and general IT systems. Knowledge of Microsoft 365 and SharePoint would be beneficial. Good standard of written communication for emails, resident letters, job updates, and client correspondence. Strong organisation skills with the ability to manage multiple jobs, appointments, and priorities at the same time. Professional telephone manner and ability to communicate effectively with clients, residents, engineers, suppliers, and internal colleagues. Experience using JobWatch, customer portals, or job management systems would be advantageous. Personal Attributes Reliable, organised, and detail-focused. Calm under pressure and able to adapt to changing priorities. Proactive approach to problem-solving and escalation. Team-focused, with a practical understanding of the need to keep engineers, clients, and residents properly informed.
Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 26, 2026
Full time
Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Job Title: FM Contract Administrator Location: Westminster, London Salary: £43,000 Per Annum Hours: Monday to Friday 8:00am - 5:00pm Employer: Leading Facilities Management Company Are you an experienced FM Administrator or Contract Administrator looking to join a leading facilities management company that genuinely invests in its people? We are currently recruiting for an FM Contract Administrator to be based at a prestigious, state-of-the-art commercial office building in Westminster. This is an excellent opportunity to join a highly respected FM provider renowned for offering structured career progression, ongoing training, and long-term development opportunities. The Role: Working as part of a busy on-site facilities team, you will play a key role in supporting the smooth delivery of hard FM services across the contract. You will be responsible for coordinating administrative processes, maintaining compliance documentation, supporting engineers and management teams, and ensuring service delivery standards are met. Key Responsibilities Providing administrative support to the contract management and engineering teams Managing and updating CAFM systems and service records Scheduling planned maintenance activities and tracking completion Raising purchase orders and processing invoices Producing contract reports and maintaining compliance documentation Liaising with subcontractors, suppliers, and clients Supporting helpdesk and reactive maintenance processes Assisting with audits, statutory documentation, and general contract administration About You The successful candidate will have: Previous experience in a Contract Administrator, FM Administrator, or similar role Experience working within Facilities Management, Building Services, or a maintenance environment Strong organisational and administrative skills Excellent communication and customer service abilities Experience using CAFM systems and Microsoft Office packages The ability to prioritise workloads and work effectively within a fast-paced environment What's On Offer? Salary of £43,000 per annum Monday to Friday working hours (8am - 5pm) Modern, high-profile commercial office environment Excellent career progression opportunities Ongoing training and development programmes Opportunity to join a leading FM provider with a strong reputation for employee development and internal promotion If you're looking to take the next step in your FM administration career with a company that actively supports professional growth and development, we'd love to hear from you.
Jun 26, 2026
Full time
Job Title: FM Contract Administrator Location: Westminster, London Salary: £43,000 Per Annum Hours: Monday to Friday 8:00am - 5:00pm Employer: Leading Facilities Management Company Are you an experienced FM Administrator or Contract Administrator looking to join a leading facilities management company that genuinely invests in its people? We are currently recruiting for an FM Contract Administrator to be based at a prestigious, state-of-the-art commercial office building in Westminster. This is an excellent opportunity to join a highly respected FM provider renowned for offering structured career progression, ongoing training, and long-term development opportunities. The Role: Working as part of a busy on-site facilities team, you will play a key role in supporting the smooth delivery of hard FM services across the contract. You will be responsible for coordinating administrative processes, maintaining compliance documentation, supporting engineers and management teams, and ensuring service delivery standards are met. Key Responsibilities Providing administrative support to the contract management and engineering teams Managing and updating CAFM systems and service records Scheduling planned maintenance activities and tracking completion Raising purchase orders and processing invoices Producing contract reports and maintaining compliance documentation Liaising with subcontractors, suppliers, and clients Supporting helpdesk and reactive maintenance processes Assisting with audits, statutory documentation, and general contract administration About You The successful candidate will have: Previous experience in a Contract Administrator, FM Administrator, or similar role Experience working within Facilities Management, Building Services, or a maintenance environment Strong organisational and administrative skills Excellent communication and customer service abilities Experience using CAFM systems and Microsoft Office packages The ability to prioritise workloads and work effectively within a fast-paced environment What's On Offer? Salary of £43,000 per annum Monday to Friday working hours (8am - 5pm) Modern, high-profile commercial office environment Excellent career progression opportunities Ongoing training and development programmes Opportunity to join a leading FM provider with a strong reputation for employee development and internal promotion If you're looking to take the next step in your FM administration career with a company that actively supports professional growth and development, we'd love to hear from you.
Most IT support roles keep users moving. This one gives you broader ownership of how IT is supported, managed and improved across a real engineering business. You'll be the main internal IT point of contact for a long-established manufacturing and engineering company, supporting users at its Chessington site and working closely with external IT suppliers to make sure issues are resolved quickly and properly. IT Support Engineer Chessington, Surrey 45,000 to 50,000 The role is based in Chessington, with planned travel to a second engineering site in South Wales roughly once per quarter. Travel will be planned and expenses covered. What you'll be doing You'll provide day-to-day support across desktops, applications, Microsoft 365, hardware, networks and core business systems. Some issues you'll resolve directly; others you'll manage through the external IT systems and support providers. The work will include: Diagnosing and resolving software, hardware, account and connectivity issues Supporting Windows environments and Microsoft 365 administration Providing hands-on Microsoft SQL Server administration Acting as the main internal contact for IT queries across the business Escalating issues to third-party suppliers and making sure they are followed through Keeping users updated until issues are fully resolved Supporting Cyber Essentials and wider IT compliance activity Documenting technical knowledge, user guides and IT processes Creating and maintaining a clear IT induction process for new starters Managing software licences, upgrades and renewals Supporting annual IT budget planning with the Finance Director Working with suppliers to improve the reliability, security and value of the IT environment This is not just a ticket-passing role. You'll need to be comfortable taking ownership, prioritising issues, asking the right questions and keeping users informed. What you'll need The essentials are: Experience in an IT Support Engineer, Desktop Support, Helpdesk or similar role Strong hands-on support experience across Windows environments Microsoft 365 administration experience Microsoft SQL Server administration experience Good understanding of computer systems, mobile devices, networks and business applications Ability to diagnose and troubleshoot common technical issues Clear written and verbal communication skills A practical, organised approach to managing multiple open issues Confidence liaising with external IT suppliers and internal stakeholders It would also be useful if you have experience with: Remote desktop tools Enterprise antivirus solutions Cyber Essentials or similar IT compliance standards Microsoft, Cisco, Linux or similar certifications Working in a manufacturing, engineering or multi-site environment The environment You'll be joining a long-established engineering business with a strong reputation in subcontract machining, assembly services and cutting tool manufacture. The company has a practical, hands-on working culture, so the right person will be approachable, reliable and able to explain technical issues clearly to non-technical users. You'll report to the Finance Director and work closely with external IT systems and support providers. Package Salary of 45,000 to 50,000 25 days' holiday Pension scheme Life assurance Company bonus scheme after qualifying period 38-hour working week 12pm finish on Fridays If you're looking for a broad internal IT role where you can take ownership, support users directly and help improve the way technology is managed across a real engineering business, this would be worth a conversation. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 26, 2026
Full time
Most IT support roles keep users moving. This one gives you broader ownership of how IT is supported, managed and improved across a real engineering business. You'll be the main internal IT point of contact for a long-established manufacturing and engineering company, supporting users at its Chessington site and working closely with external IT suppliers to make sure issues are resolved quickly and properly. IT Support Engineer Chessington, Surrey 45,000 to 50,000 The role is based in Chessington, with planned travel to a second engineering site in South Wales roughly once per quarter. Travel will be planned and expenses covered. What you'll be doing You'll provide day-to-day support across desktops, applications, Microsoft 365, hardware, networks and core business systems. Some issues you'll resolve directly; others you'll manage through the external IT systems and support providers. The work will include: Diagnosing and resolving software, hardware, account and connectivity issues Supporting Windows environments and Microsoft 365 administration Providing hands-on Microsoft SQL Server administration Acting as the main internal contact for IT queries across the business Escalating issues to third-party suppliers and making sure they are followed through Keeping users updated until issues are fully resolved Supporting Cyber Essentials and wider IT compliance activity Documenting technical knowledge, user guides and IT processes Creating and maintaining a clear IT induction process for new starters Managing software licences, upgrades and renewals Supporting annual IT budget planning with the Finance Director Working with suppliers to improve the reliability, security and value of the IT environment This is not just a ticket-passing role. You'll need to be comfortable taking ownership, prioritising issues, asking the right questions and keeping users informed. What you'll need The essentials are: Experience in an IT Support Engineer, Desktop Support, Helpdesk or similar role Strong hands-on support experience across Windows environments Microsoft 365 administration experience Microsoft SQL Server administration experience Good understanding of computer systems, mobile devices, networks and business applications Ability to diagnose and troubleshoot common technical issues Clear written and verbal communication skills A practical, organised approach to managing multiple open issues Confidence liaising with external IT suppliers and internal stakeholders It would also be useful if you have experience with: Remote desktop tools Enterprise antivirus solutions Cyber Essentials or similar IT compliance standards Microsoft, Cisco, Linux or similar certifications Working in a manufacturing, engineering or multi-site environment The environment You'll be joining a long-established engineering business with a strong reputation in subcontract machining, assembly services and cutting tool manufacture. The company has a practical, hands-on working culture, so the right person will be approachable, reliable and able to explain technical issues clearly to non-technical users. You'll report to the Finance Director and work closely with external IT systems and support providers. Package Salary of 45,000 to 50,000 25 days' holiday Pension scheme Life assurance Company bonus scheme after qualifying period 38-hour working week 12pm finish on Fridays If you're looking for a broad internal IT role where you can take ownership, support users directly and help improve the way technology is managed across a real engineering business, this would be worth a conversation. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies What We're Looking For We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability to support and train non-technical users Strong problem-solving skills, attention to detail and the ability to manage multiple priorities Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Jun 26, 2026
Full time
Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies What We're Looking For We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability to support and train non-technical users Strong problem-solving skills, attention to detail and the ability to manage multiple priorities Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.
Jun 26, 2026
Full time
IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.
We are now recruiting for a temporary Back-Office Administrator for a very well-established international business that have a head office based here in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area. This team have a very calm and relaxed ethos that runs through the company, as well as offering an extremely flexible working environment. As a minimum, people are required in the offices 3 times a week, when training you will ideally need to spend more time in the offices. The role would be ideal for someone that is free for the next 6 months to support on an SAP/Admin project within the team - Suiting either someone that just wants a temp role, but I wouldn't rule out the potential of anything longer term! In this position, you'd be working closely with the planning team who are responsible for managing and organising engineers and projects across the country and supporting them as a dedicated administrator. Your role isn't to speak with engineers/customers though, this would very much be back-office support and supporting with administration to help free up the team to spend more time coordinating and liaising with their contacts. Ideally, we need someone that has used SAP - But usage of Oracle or any similar CRM/ERP systems would be hugely beneficial too. This role would be working Monday to Friday, and you can choose to work either 8am to 4pm or 9am to 5pm, with a 45-minute lunch break and early finish Friday's. As such, you'd be working a 36-hour week, weekly pay as it's temporary and an hourly rate of 13 to 14 per hour DOE + holiday pay. We're looking at completing interviews during July and starting in the same month, with this role and project expected to keep someone busy until January 2027. To give you an idea of what you'll be supporting on: Work closely with Account Managers to prepare accurate quotations, ensuring timely submission, proactive follow up on order statuses, delivery timelines, and alignment with customer needs and agreements. Oversee the creation and processing of sales orders and invoices, ensuring compliance with company standards. Coordinate internally and externally where necessary to ensure accurate order fulfilment and resolve any logistical challenges. Support with stock management, including inventory checks and back office administrative tasks. What do we need from you: Some form of experience working with SAP, Oracle or similar systems would be ideal. Prior experience working in administration focussed roles, possibly even used to temp work, would be a huge benefit. Local to Hemel Hempstead or easily able to get to the Maylands area regularly is a must have. We are actively recruiting for this role now and looking to interview and find the right person to offer and start in July, please don't hesitate to apply and also call in and speak with Bobby Collins about this role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 26, 2026
Contractor
We are now recruiting for a temporary Back-Office Administrator for a very well-established international business that have a head office based here in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area. This team have a very calm and relaxed ethos that runs through the company, as well as offering an extremely flexible working environment. As a minimum, people are required in the offices 3 times a week, when training you will ideally need to spend more time in the offices. The role would be ideal for someone that is free for the next 6 months to support on an SAP/Admin project within the team - Suiting either someone that just wants a temp role, but I wouldn't rule out the potential of anything longer term! In this position, you'd be working closely with the planning team who are responsible for managing and organising engineers and projects across the country and supporting them as a dedicated administrator. Your role isn't to speak with engineers/customers though, this would very much be back-office support and supporting with administration to help free up the team to spend more time coordinating and liaising with their contacts. Ideally, we need someone that has used SAP - But usage of Oracle or any similar CRM/ERP systems would be hugely beneficial too. This role would be working Monday to Friday, and you can choose to work either 8am to 4pm or 9am to 5pm, with a 45-minute lunch break and early finish Friday's. As such, you'd be working a 36-hour week, weekly pay as it's temporary and an hourly rate of 13 to 14 per hour DOE + holiday pay. We're looking at completing interviews during July and starting in the same month, with this role and project expected to keep someone busy until January 2027. To give you an idea of what you'll be supporting on: Work closely with Account Managers to prepare accurate quotations, ensuring timely submission, proactive follow up on order statuses, delivery timelines, and alignment with customer needs and agreements. Oversee the creation and processing of sales orders and invoices, ensuring compliance with company standards. Coordinate internally and externally where necessary to ensure accurate order fulfilment and resolve any logistical challenges. Support with stock management, including inventory checks and back office administrative tasks. What do we need from you: Some form of experience working with SAP, Oracle or similar systems would be ideal. Prior experience working in administration focussed roles, possibly even used to temp work, would be a huge benefit. Local to Hemel Hempstead or easily able to get to the Maylands area regularly is a must have. We are actively recruiting for this role now and looking to interview and find the right person to offer and start in July, please don't hesitate to apply and also call in and speak with Bobby Collins about this role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: 40,000 - 45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Jun 26, 2026
Full time
Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: 40,000 - 45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Technical Customer Service Advisor Bishop's Stortford / London 28,000 - 32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career. What's in it for you? Salary of 28,000 - 32,000 depending on experience Hybrid working with flexibility to work remotely At least one day per week in London- near Liverpool Street Opportunity to work with innovative connected technology and AI-driven solutions Genuine career development and progression opportunities Collaborative and supportive team environment Chance to make a real impact on customer experience and operational performance What you'll be doing Acting as the first point of technical support for customer-facing teams Guiding customers through diagnostics and troubleshooting over the phone and remotely Monitoring and managing system alerts, faults, and performance issues Investigating technical problems to identify root causes and prevent repeat issues Analysing data and reports to spot trends and opportunities for improvement Maintaining accurate service records and ensuring high-quality data management Working closely with engineering, product, and customer service teams to deliver exceptional outcomes Supporting the rollout of new products and technologies What we're looking for Experience in a customer service, technical support, helpdesk, or operational support role Confidence talking customers through technical issues and diagnostics Naturally curious with a strong interest in technology and AI Excellent problem-solving and analytical skills Strong communication skills and the ability to explain technical information clearly Comfortable using systems, dashboards, ticketing platforms, and digital tools Highly organised with excellent attention to detail A proactive, positive attitude and a desire to continuously improve processes and customer outcomes Who will thrive in this role? This role would suit someone who enjoys technology but also loves working with people. Perhaps you've worked in customer service, technical support, IT support, telecoms, facilities management, engineering support, or a helpdesk environment and are looking for a role that offers more responsibility, greater exposure to technology, and long-term career growth. If you're ambitious, technically minded, and excited by the possibilities of AI and connected technologies, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jun 25, 2026
Full time
Technical Customer Service Advisor Bishop's Stortford / London 28,000 - 32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career. What's in it for you? Salary of 28,000 - 32,000 depending on experience Hybrid working with flexibility to work remotely At least one day per week in London- near Liverpool Street Opportunity to work with innovative connected technology and AI-driven solutions Genuine career development and progression opportunities Collaborative and supportive team environment Chance to make a real impact on customer experience and operational performance What you'll be doing Acting as the first point of technical support for customer-facing teams Guiding customers through diagnostics and troubleshooting over the phone and remotely Monitoring and managing system alerts, faults, and performance issues Investigating technical problems to identify root causes and prevent repeat issues Analysing data and reports to spot trends and opportunities for improvement Maintaining accurate service records and ensuring high-quality data management Working closely with engineering, product, and customer service teams to deliver exceptional outcomes Supporting the rollout of new products and technologies What we're looking for Experience in a customer service, technical support, helpdesk, or operational support role Confidence talking customers through technical issues and diagnostics Naturally curious with a strong interest in technology and AI Excellent problem-solving and analytical skills Strong communication skills and the ability to explain technical information clearly Comfortable using systems, dashboards, ticketing platforms, and digital tools Highly organised with excellent attention to detail A proactive, positive attitude and a desire to continuously improve processes and customer outcomes Who will thrive in this role? This role would suit someone who enjoys technology but also loves working with people. Perhaps you've worked in customer service, technical support, IT support, telecoms, facilities management, engineering support, or a helpdesk environment and are looking for a role that offers more responsibility, greater exposure to technology, and long-term career growth. If you're ambitious, technically minded, and excited by the possibilities of AI and connected technologies, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
IT Service Desk Engineer (SC Cleared) Leeds (Hybrid) 5 Month Contract £(Apply online only)/day (Inside IR35) IT Service Desk Engineer needed with active SC Security Clearance . Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds. A chance to work with a leading global IT transformation business specialising in large-scale Government projects: Must have proven IT Application Helpdesk / Service Desk support experience. Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues. Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments. Proven experience in an IT/Application Support helpdesk, providing direct user support. Strong fault-finding, trouble-shooting and 1st-time fix experience. Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history. ITIL experience preferred - ITIL V4 Certification or Training advantageous. Active SC Security Clearance is essential for this role.
Jun 25, 2026
Contractor
IT Service Desk Engineer (SC Cleared) Leeds (Hybrid) 5 Month Contract £(Apply online only)/day (Inside IR35) IT Service Desk Engineer needed with active SC Security Clearance . Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds. A chance to work with a leading global IT transformation business specialising in large-scale Government projects: Must have proven IT Application Helpdesk / Service Desk support experience. Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues. Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments. Proven experience in an IT/Application Support helpdesk, providing direct user support. Strong fault-finding, trouble-shooting and 1st-time fix experience. Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history. ITIL experience preferred - ITIL V4 Certification or Training advantageous. Active SC Security Clearance is essential for this role.
