Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This is a hybrid role based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
Jul 02, 2026
Contractor
Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This is a hybrid role based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 30, 2026
Contractor
A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service. Rate: £ per hour PAYE Location: Greater London Contract: Interim Contract Working Pattern: Hybrid Working - 2 to 3 Days Per Week Office-BasedWorking within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme. Key Responsibilities Manage a caseload of housing register applications from initial application through to final decision. Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies. Verify supporting documentation and carry out detailed application assessments. Make informed and legally compliant decisions on housing register applications. Provide advice and guidance to applicants regarding housing register applications and eligibility. Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments. Support reception services on a rota basis, delivering excellent customer service to residents. Maintain accurate case records and update housing management systems. Liaise with internal departments and external agencies to obtain information required to progress applications. Ensure applications are processed within agreed service standards and performance targets. Assist with reviews, appeals, and complex housing register enquiries where required. Contribute to continuous service improvements and support wider administrative functions within the team. Essential Experience Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service. Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation. Experience managing a busy caseload within a local authority or social housing environment. Excellent written and verbal communication skills. Strong customer service experience with the ability to manage sensitive conversations professionally. Experience using housing management systems and maintaining accurate records. Ability to work independently while contributing effectively within a team environment. Strong organisational skills with excellent attention to detail. Desirable Experience Experience working within a Local Authority Housing Service. Knowledge of housing allocation schemes and choice-based lettings. Experience handling reviews, appeals, and complex housing enquiries. Understanding of GDPR and information governance within housing services. What's on Offer Opportunity to work for a reputable Local Authority Supportive and collaborative team environment Valuable public sector experience Potential for contract extension Apply Now If you're an experienced Housing Solutions Officer , Housing Allocations Officer , Housing Register Officer , Housing Options Officer , or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you.
Jun 30, 2026
Seasonal
A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service. Rate: £ per hour PAYE Location: Greater London Contract: Interim Contract Working Pattern: Hybrid Working - 2 to 3 Days Per Week Office-BasedWorking within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme. Key Responsibilities Manage a caseload of housing register applications from initial application through to final decision. Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies. Verify supporting documentation and carry out detailed application assessments. Make informed and legally compliant decisions on housing register applications. Provide advice and guidance to applicants regarding housing register applications and eligibility. Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments. Support reception services on a rota basis, delivering excellent customer service to residents. Maintain accurate case records and update housing management systems. Liaise with internal departments and external agencies to obtain information required to progress applications. Ensure applications are processed within agreed service standards and performance targets. Assist with reviews, appeals, and complex housing register enquiries where required. Contribute to continuous service improvements and support wider administrative functions within the team. Essential Experience Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service. Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation. Experience managing a busy caseload within a local authority or social housing environment. Excellent written and verbal communication skills. Strong customer service experience with the ability to manage sensitive conversations professionally. Experience using housing management systems and maintaining accurate records. Ability to work independently while contributing effectively within a team environment. Strong organisational skills with excellent attention to detail. Desirable Experience Experience working within a Local Authority Housing Service. Knowledge of housing allocation schemes and choice-based lettings. Experience handling reviews, appeals, and complex housing enquiries. Understanding of GDPR and information governance within housing services. What's on Offer Opportunity to work for a reputable Local Authority Supportive and collaborative team environment Valuable public sector experience Potential for contract extension Apply Now If you're an experienced Housing Solutions Officer , Housing Allocations Officer , Housing Register Officer , Housing Options Officer , or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you.
Our client is looking for a Housing Assistant that can work in the Empty Homes Team facilitating the letting homes. Duties include; You will carry out tasks relating to the ending of tenancies and return of keys Monitoring progress of repairs to vacant properties to ensure they can be advertised in a timely manner Allocating properties in line with the Allocation Policy Offering properties efficiently to reduce property re-let times Working with partners to ensure appropriate us of properties i.e. Accessible Homes Team for properties with adaptations Ensure that offers and refusals are managed efficiently and effectively to reduce re-let times and rent loss All Housing Service Officers will be required to deputise for other Housing Service Officers as and when required Use IT systems to monitor and maintain information, such as adverts, customer contact details, void, and lettings information, recording information in an accurate and timely manner Provide support to customers by dealing with customer enquiries through a number of different methods including face to face, over the telephone or by email/web chat, resolving issues at first point of contact where possible This is a full time position 37 hours per week Monday to Friday. Hours can be worked flexibly between 8am to 6pm dependent on the needs of the service. Hybrid - working from home available 4 days per week with one day (Thursday) in the office Please apply via CV
Jun 30, 2026
Contractor
Our client is looking for a Housing Assistant that can work in the Empty Homes Team facilitating the letting homes. Duties include; You will carry out tasks relating to the ending of tenancies and return of keys Monitoring progress of repairs to vacant properties to ensure they can be advertised in a timely manner Allocating properties in line with the Allocation Policy Offering properties efficiently to reduce property re-let times Working with partners to ensure appropriate us of properties i.e. Accessible Homes Team for properties with adaptations Ensure that offers and refusals are managed efficiently and effectively to reduce re-let times and rent loss All Housing Service Officers will be required to deputise for other Housing Service Officers as and when required Use IT systems to monitor and maintain information, such as adverts, customer contact details, void, and lettings information, recording information in an accurate and timely manner Provide support to customers by dealing with customer enquiries through a number of different methods including face to face, over the telephone or by email/web chat, resolving issues at first point of contact where possible This is a full time position 37 hours per week Monday to Friday. Hours can be worked flexibly between 8am to 6pm dependent on the needs of the service. Hybrid - working from home available 4 days per week with one day (Thursday) in the office Please apply via CV
Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing - are you ready to join us and help make a big difference in improving the lives of our tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a great reputation for delivering on our values of care, openness and trust in our general and supported housing, and a range of community support services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. We strongly believe our colleagues are our greatest asset, which is why we are committed to creating a happy, motivated and diverse workplace. And it shows. In our 2026 staff survey, 93% of colleagues said they would recommend Cambridge Housing Society as a great place to work making us an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas - including lettings, tenancy management, communal space standards, rental income and service charge delivery - ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements - the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you'll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years' experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer-focused, you bring excellent communication, relationship-building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for CHS Group: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and CHS contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 3rd July 2026 INTERVIEWS : To be confirmed
Jun 30, 2026
Full time
Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing - are you ready to join us and help make a big difference in improving the lives of our tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a great reputation for delivering on our values of care, openness and trust in our general and supported housing, and a range of community support services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. We strongly believe our colleagues are our greatest asset, which is why we are committed to creating a happy, motivated and diverse workplace. And it shows. In our 2026 staff survey, 93% of colleagues said they would recommend Cambridge Housing Society as a great place to work making us an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas - including lettings, tenancy management, communal space standards, rental income and service charge delivery - ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements - the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you'll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years' experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer-focused, you bring excellent communication, relationship-building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for CHS Group: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and CHS contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 3rd July 2026 INTERVIEWS : To be confirmed
Housing Officer (Warwick) Location: Warwickshire Salary : £36,000 per annum Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 30, 2026
Full time
Housing Officer (Warwick) Location: Warwickshire Salary : £36,000 per annum Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton Together. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners. TH Neighbourhood Officers 01 4k The role of your Neighbourhood Officer - Together Housing Together Housing It's ! Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible Instagram Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link -Equality and diversity - Together Housing Group Requirements Outline of Key responsibilities for the Neighbourhood Officer As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals. Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance. Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management. We are looking for someone who has Full UK drivers licence and access to a car as the role is field based. Experience and knowledge of housing/ lettings or ideally social housing. Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice. Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach. Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently. Benefits In return, we are offering the successful candidate Starting salary of £33,758 per annum 27 days holiday (rising to 32 over 5 years' service) + bank holidays Hybrid working - you will manage your week by dividing your time between working in the field and from home You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture. To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. INDTHG1
Jun 30, 2026
Full time
We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton Together. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners. TH Neighbourhood Officers 01 4k The role of your Neighbourhood Officer - Together Housing Together Housing It's ! Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible Instagram Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link -Equality and diversity - Together Housing Group Requirements Outline of Key responsibilities for the Neighbourhood Officer As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals. Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance. Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management. We are looking for someone who has Full UK drivers licence and access to a car as the role is field based. Experience and knowledge of housing/ lettings or ideally social housing. Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice. Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach. Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently. Benefits In return, we are offering the successful candidate Starting salary of £33,758 per annum 27 days holiday (rising to 32 over 5 years' service) + bank holidays Hybrid working - you will manage your week by dividing your time between working in the field and from home You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture. To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. INDTHG1
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 30, 2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Jun 30, 2026
Contractor
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Property Manager An excellent opportunity for a proactive Property Manager with residential property management, tenancy management, resident liaison and housing compliance experience. If youve also worked in the following roles, wed also like to hear from you: Tenancy Officer, Housing Manager, Estate Manager, Private Rent Officer, Residential Lettings Manager SALARY: £34,800 to £40,295 per annum + B click apply for full job details
Jun 29, 2026
Contractor
Property Manager An excellent opportunity for a proactive Property Manager with residential property management, tenancy management, resident liaison and housing compliance experience. If youve also worked in the following roles, wed also like to hear from you: Tenancy Officer, Housing Manager, Estate Manager, Private Rent Officer, Residential Lettings Manager SALARY: £34,800 to £40,295 per annum + B click apply for full job details
Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.
Jun 28, 2026
Full time
Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.
Niyaa People Ltd
Barton Under Needwood, Staffordshire
We are seeking an experienced Lettings Officer to provide short-term cover for a busy housing team based in Burton upon Trent. This is a full-time role requiring an immediate start, with the potential to extend for a longer contract. Key Responsibilities of a Lettings Officer: Carrying out viewings of vacant properties Completing tenancy sign-ups for new tenants Undertaking ready-to-let inspections prior to sign-up Reviewing ID documentation during sign-ups Scanning and saving sign-up documents to the CRM system Uploading new tenancy details onto the housing management system Providing ad hoc administrative support, including uploading data and meter readings Uploading CORE data Verifying notices of termination Requesting property adverts and reviewing match lists Conducting pre-tenancy assessments and affordability checks About You: Previous experience in a lettings or housing management role Strong knowledge of tenancy sign-ups and compliance processes Confident carrying out affordability assessments and pre-tenancy checks Competent using housing management/CRM systems Organised, detail-focused, and able to work at pace Full UK driving licence and access to own vehicle (essential) What this Lettings Officer role has to offer: Competitive hourly rate Hybrid working Immediat start 37 hours per week Initial short term cover If this Lettings Officer role is for you please apply or contact (url removed)
Jun 27, 2026
Contractor
We are seeking an experienced Lettings Officer to provide short-term cover for a busy housing team based in Burton upon Trent. This is a full-time role requiring an immediate start, with the potential to extend for a longer contract. Key Responsibilities of a Lettings Officer: Carrying out viewings of vacant properties Completing tenancy sign-ups for new tenants Undertaking ready-to-let inspections prior to sign-up Reviewing ID documentation during sign-ups Scanning and saving sign-up documents to the CRM system Uploading new tenancy details onto the housing management system Providing ad hoc administrative support, including uploading data and meter readings Uploading CORE data Verifying notices of termination Requesting property adverts and reviewing match lists Conducting pre-tenancy assessments and affordability checks About You: Previous experience in a lettings or housing management role Strong knowledge of tenancy sign-ups and compliance processes Confident carrying out affordability assessments and pre-tenancy checks Competent using housing management/CRM systems Organised, detail-focused, and able to work at pace Full UK driving licence and access to own vehicle (essential) What this Lettings Officer role has to offer: Competitive hourly rate Hybrid working Immediat start 37 hours per week Initial short term cover If this Lettings Officer role is for you please apply or contact (url removed)
We are seeking a proactive and customer-focused Allocations Officer to join a Local Authority in Devon and play a key role in helping residents access suitable affordable housing. As an Allocations Officer, you will assess and manage applications to the Housing Register, ensuring decisions are made in line with current housing legislation and the Council's Allocations Policy. You will prioritise applications, administer property allocations, coordinate weekly property adverts, and provide expert housing options advice to a wide range of applicants. The role involves working closely with customers, housing associations, support agencies, Councillors, MPs and other stakeholders, responding to enquiries and providing clear guidance on housing options and allocation processes. You will also participate in multi-agency panels, assess health and wellbeing applications, support local lettings initiatives, and undertake outreach activities across the district. We are looking for someone with excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied caseload within agreed timescales. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this
Jun 27, 2026
Contractor
We are seeking a proactive and customer-focused Allocations Officer to join a Local Authority in Devon and play a key role in helping residents access suitable affordable housing. As an Allocations Officer, you will assess and manage applications to the Housing Register, ensuring decisions are made in line with current housing legislation and the Council's Allocations Policy. You will prioritise applications, administer property allocations, coordinate weekly property adverts, and provide expert housing options advice to a wide range of applicants. The role involves working closely with customers, housing associations, support agencies, Councillors, MPs and other stakeholders, responding to enquiries and providing clear guidance on housing options and allocation processes. You will also participate in multi-agency panels, assess health and wellbeing applications, support local lettings initiatives, and undertake outreach activities across the district. We are looking for someone with excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied caseload within agreed timescales. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this
To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessments and housing offers through choice-based lettings Manage cases that go to section 204 appeal in the County Court and t click apply for full job details
Jun 27, 2026
Contractor
To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessments and housing offers through choice-based lettings Manage cases that go to section 204 appeal in the County Court and t click apply for full job details
Job Title: Neighbourhood Officer Job Type: Temporary, Hybrid - Monday to Friday Location: Norwich Rate of pay: £36,225 per annum ARC are currently looking for a Neighbourhood Officer who is looking for immediate work on a temp basis. For this position, you must be able to deliver allocations and lettings, tenancy management and management anti-social behaviour services. You must have previous proven experience in social housing/housing associations for this position. BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay with a 1 hour pay resolution guarantee. Pension contribution (after 3 months continuous service). On-going assignments Free access to our Health Assured scheme for you and your family. Access to Free online training. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Jun 27, 2026
Seasonal
Job Title: Neighbourhood Officer Job Type: Temporary, Hybrid - Monday to Friday Location: Norwich Rate of pay: £36,225 per annum ARC are currently looking for a Neighbourhood Officer who is looking for immediate work on a temp basis. For this position, you must be able to deliver allocations and lettings, tenancy management and management anti-social behaviour services. You must have previous proven experience in social housing/housing associations for this position. BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay with a 1 hour pay resolution guarantee. Pension contribution (after 3 months continuous service). On-going assignments Free access to our Health Assured scheme for you and your family. Access to Free online training. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. Allocations Officer Public Sector - Local Authority Temporary Contract - 3 months with potential extensions Full Time - Monday to Friday, 35 hours per week Grade 8 - 22.02 per hour PAYE / 28.71 per hour Umbrella Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5) IT equipment provided ASAP Start The Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities Advertise and allocate social housing properties, including shortlisting and progressing applicants Provide clear advice to residents on rehousing options, including private sector and intermediate housing Work with housing providers to manage nominations and ensure allocation targets are met Let temporary accommodation, including private rented and hostel placements Maintain accurate case records and provide performance data/reporting Collaborate with internal teams to reduce void periods and improve service delivery Support service improvement initiatives and policy reviews Handle enquiries, complaints, and correspondence from residents and stakeholders What We're Looking For Experience in a housing allocations or lettings environment (local authority, housing association or similar). Strong understanding of housing legislation , including Homelessness and Allocations frameworks Knowledge of Choice Based Lettings systems Ability to assess housing needs and match suitable accommodation Excellent communication and customer service skills Strong organisational skills with the ability to manage workload independently Confident using IT systems and maintaining accurate records Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 26, 2026
Contractor
Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. Allocations Officer Public Sector - Local Authority Temporary Contract - 3 months with potential extensions Full Time - Monday to Friday, 35 hours per week Grade 8 - 22.02 per hour PAYE / 28.71 per hour Umbrella Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5) IT equipment provided ASAP Start The Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities Advertise and allocate social housing properties, including shortlisting and progressing applicants Provide clear advice to residents on rehousing options, including private sector and intermediate housing Work with housing providers to manage nominations and ensure allocation targets are met Let temporary accommodation, including private rented and hostel placements Maintain accurate case records and provide performance data/reporting Collaborate with internal teams to reduce void periods and improve service delivery Support service improvement initiatives and policy reviews Handle enquiries, complaints, and correspondence from residents and stakeholders What We're Looking For Experience in a housing allocations or lettings environment (local authority, housing association or similar). Strong understanding of housing legislation , including Homelessness and Allocations frameworks Knowledge of Choice Based Lettings systems Ability to assess housing needs and match suitable accommodation Excellent communication and customer service skills Strong organisational skills with the ability to manage workload independently Confident using IT systems and maintaining accurate records Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Jun 25, 2026
Contractor
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
A South London local authority is seeking a Temporary Accommodation Move On Officer to join its dedicated Housing team on an initial 6-month contract. This is a key frontline role focused on helping households move out of temporary accommodation and into secure, settled housing. You will work directly with households in temporary accommodation to understand their individual move-on needs, identify and overcome barriers, and support them through the transition into suitable settled accommodation in line with legal housing duties. A core part of the role involves working closely with Lettings Negotiators to ensure the right properties are identified and effectively matched to households, maximising the use of available housing stock and ensuring no properties go unused. You will also play an important role in setting clear and realistic expectations for households around their move-on journey, helping them understand the most likely routes into settled accommodation and the actions required to achieve this. In addition, you will signpost residents to relevant support services, including benefits advice, debt support, and wider welfare assistance, ensuring they are fully prepared to sustain their future tenancy. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this
Jun 25, 2026
Contractor
A South London local authority is seeking a Temporary Accommodation Move On Officer to join its dedicated Housing team on an initial 6-month contract. This is a key frontline role focused on helping households move out of temporary accommodation and into secure, settled housing. You will work directly with households in temporary accommodation to understand their individual move-on needs, identify and overcome barriers, and support them through the transition into suitable settled accommodation in line with legal housing duties. A core part of the role involves working closely with Lettings Negotiators to ensure the right properties are identified and effectively matched to households, maximising the use of available housing stock and ensuring no properties go unused. You will also play an important role in setting clear and realistic expectations for households around their move-on journey, helping them understand the most likely routes into settled accommodation and the actions required to achieve this. In addition, you will signpost residents to relevant support services, including benefits advice, debt support, and wider welfare assistance, ensuring they are fully prepared to sustain their future tenancy. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this
We are currently working with a local authority who are seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License. Must have experience using Northgate (NEC) system. This is a hybrid role based in Nottinghamshire , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
Jun 25, 2026
Contractor
We are currently working with a local authority who are seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License. Must have experience using Northgate (NEC) system. This is a hybrid role based in Nottinghamshire , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
Black Country Housing Group
Watford, Hertfordshire
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
Oct 29, 2025
Full time
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
