40 jobs found

Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.

Property Manager An excellent opportunity for a proactive Property Manager with residential property management, tenancy management, resident liaison and housing compliance experience. If youve also worked in the following roles, wed also like to hear from you: Tenancy Officer, Housing Manager, Estate Manager, Private Rent Officer, Residential Lettings Manager SALARY: £34,800 to £40,295 per annum + B click apply for full job details

Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.

I am currently in need of a Resident Liaison Officer for a London Housing Contractor. The project is a fire door contract on circa 200 properties in and around the London Borough of Redbridge which is an on going contract. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive day rate or perm salary plus package and are looking to start the suitable candidate to start asap. If you are keen to get more details on the position please apply or send me a copy of your CV to (url removed). RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Resident Liaison Officer (RLO) / Customer Liaison Officer (CLO) Retrofit & Decarbonisation Location: Ashford Salary: Competitive Benefits Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Resident Liaison Officer or Customer Liaison Officer with a passion for delivering excellent customer service? We're working with a leading contractor delivering large-scale retrofit and decarbonisation programmes across the social housing sector. Due to continued growth, they're looking to appoint an RLO/CLO to act as the key point of contact between residents, site teams and the client, ensuring projects are delivered with minimal disruption and an exceptional customer experience. This is an excellent opportunity to join a growing business at the forefront of sustainable housing improvements, with genuine opportunities for long-term career progression. The Role As the Resident Liaison Officer, you'll play a vital role in ensuring residents are informed, supported and engaged throughout the delivery of retrofit works. Working closely with Site Managers, Project Managers and Housing Association partners, you'll build positive relationships with residents, proactively manage expectations and resolve any issues that arise during the programme. Key responsibilities include: Acting as the main point of contact for residents throughout the lifecycle of retrofit and decarbonisation projects. Communicating project timelines, upcoming works and any changes to programme. Carrying out resident consultations, property visits and pre-start meetings. Supporting vulnerable residents by identifying additional needs and ensuring appropriate measures are in place. Managing resident enquiries, concerns and complaints, ensuring they are resolved professionally and promptly. Coordinating access appointments with residents and site teams. Working closely with Site Managers and subcontractors to minimise disruption and maintain high levels of customer satisfaction. Maintaining accurate records of resident communications, access arrangements and customer feedback. Supporting Housing Association clients by providing regular updates on resident engagement and project progress. Assisting with customer satisfaction surveys and driving continuous service improvements. About You We're keen to speak with candidates who have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, refurbishment or retrofit. Excellent communication and interpersonal skills with the ability to build trust and rapport with residents. Experience working in occupied properties and managing customer expectations during construction works. A calm, empathetic and solutions-focused approach when dealing with sensitive situations. Strong organisational skills and the ability to manage multiple priorities. Experience maintaining accurate records and producing reports. Good IT skills, including Microsoft Office. Full UK Driving Licence. What's on Offer Competitive salary and benefits package. Opportunity to work on meaningful retrofit and decarbonisation projects that improve residents' homes. Supportive and collaborative working environment. Long-term pipeline of work with the opportunity to secure a permanent role. Ongoing training and opportunities for career progression. If you're passionate about delivering exceptional customer service and enjoy making a positive difference to local communities, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

Customer Experience Coordinator (Tenant Liaison Officer) Teesside and/or Sunderland 15.40 per hour PAYE + Weekly Fuel Allowance We are recruiting a Customer Experience Coordinator (TLO) for a contract role supporting planned social housing improvement works across Teesside and Sunderland. This role covers holiday periods across several projects and is expected to run until the end of September, with the potential for a permanent opportunity. The Role Support tenants during kitchen, bathroom, window, door and heating upgrades Visit residents in their homes to explain works and answer queries Complete digital records using a tablet and laptop (provided) Hours Monday to Friday 8:00am - 4:30pm Requirements Previous face-to-face customer service or Tenant Liaison experience Excellent communication and IT skills Full UK driving licence and own vehicle If you're passionate about customer service and enjoy working with people, we'd love to hear from you. Apply today with your CV. Linsco is acting as an Employment Business in relation to this vacancy.

Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Contracts Manager Location: Covering the East Midlands Salary: £55,000 £62,000 per annum + £5,500 Car Allowance or Company Car & Benefits! Contract: Full time, Permanent Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! Due to our exciting growth plans, we are looking for an experienced Contracts Manager to support the Company's ambitious expansion plans in the Southern Region as we continue to build teams across the UK. In your role as Contracts Manager, you will be responsible for the management of all Site Managers, Supervisors, Quality Administrators, and Tenant Liaison Officers under your supervision. Ensuring that all on-site activities are delivered safely to the highest quality, on programme and within budget, from conception through to completion. As our Contracts Manager you will be responsible for: Managing setting up each project, from allocating the site team, handover from estimating, agreeing budgets, reviewing retrofit information, sub-con procurement & formulating programmes. Day-to-day management of site managers, Site Supervisors, Tenants Liaison Officers, and any Site Operatives under your control. Holding regular team briefings (formal and informal) to ensure that staff are kept informed of Programme priorities, changes, and to review key project milestones. Ensuring all sites are adequately resourced, both from a company perspective and the supply chain. Monitoring the performance of the supply chain on a regular basis, ensuring all supply chain members are adhering to their programme and contractual requirements. Attending regular operations meetings and produce necessary reports. Ensuring all properties are completed to the required contract specification standards and all retrofit compliance requirements are adhered to in order that all properties are lodged in line with client deadlines. In order to be successful in this role you must have: SMSTS CSCS Card Full UK Driving License Minimum 10 years Construction experience EFAW High Level of Leadership and management skills with the ability to influence and mentor Ability to plan and organise resources to meet tight deadlines Proficient in IT, Particularly Outlook & Excel Problem-solving skills and analytical thinking Experience of retrofit process, from assessments, designs, and lodgements It would be great if you had: NVQ L7 Diploma in Construction Senior Management IOSH Managing Safely Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Hurn office. This role will include a mix of office, home and travelling to meet with customers across our regions. This is a fast paced customer facing role. To be successful you will need: Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.

Connect2Hackney is the internal talent team for the London Borough of Hackney. We connect outstanding professionals with career-defining roles that directly impact our vibrant, diverse community. We are currently seeking a visionary leader to join our Children & Education directorate in a pivotal management role. If you are a strategic thinker who champions equity, thrives in a fast-paced civic environment, and knows how to turn service feedback into continuous organisational improvement, we want to hear from you. The Role As the Strategy & Governance Manager , you will provide the strategic leadership and operational oversight needed to integrate our Strategy & Governance and Complaints & Feedback functions. This is a high-profile role where you will direct the overall workflow of strategic projects, corporate and Member-level governance, statutory complaints (including LGSCO enquiries), and digital content development. You will act as a trusted advisor to Heads of Service and Senior Managers, ensuring that the Children & Education directorate remains politically astute, compliant, and deeply connected to the needs of Hackney's residents. Key Responsibilities Line-manage and empower a multidisciplinary team, including a Complaints & Feedback Manager, Strategy & Governance Officers, and a Web Content Manager. Analyse learning from complaints and feedback to inform strategic direction and quality assurance frameworks across the directorate. Oversee Member liaison activity, quality-assure monthly briefings, and manage the pipeline of agenda items for Council and Cabinet meetings. Take ownership of the Children & Education Directorate Risk Register, coordinate Business Continuity Plans, and collaborate on the Annual Governance Statement. Systematically collaborate across the Council network; embed trauma-informed practices; and maintain a resolute, proactive commitment to anti-racism in all policies and procedures. About You We are looking for an inspiring leader who balances technical expertise with excellent interpersonal skills. To thrive in this role, you should possess: Experience leading, motivating, and developing a team to deliver against complex strategic plans. Significant experience overseeing governance, corporate complaints, information requests (GDPR/FOI/SAR), and digital content. Experience building positive relationships with elected members and navigating the balance between political drivers and strategic priorities. A track record of driving cultural change, interpreting vision into delivery, and implementing automated workflow tracking systems. Practical experience managing budgets (up to 1M) and navigating risk assessment frameworks. Working with the London Borough of Hackney Hackney is a place like no other. We are proud of our diverse workforce and deeply committed to creating an inclusive environment. In this role, you will be expected to actively challenge discrimination and promote a culture of learning, growth, and self-reflection. We offer a flexible working framework to meet service demands, a central location at the Hackney Service Centre, and a genuine opportunity to shape the future of Children & Education services in London Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run. As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, a click apply for full job details

Tenant Liaison Officer required for a 13th July start in Bristol - approx. 6 months work. Scope of works is refurbishment of a sheltered accommodation building in the area - you will be working for the main contractor on the project, liaising between tenants, contractors and the client to ensure smooth project delivery. Given the nature of the job, and enhanced DBS will be required. I am ideally looking for someone with experience in a similar role, i.e. a TLO on a live construction site. Failing that, an experienced sheltered accom/social housing TLO would be perfect. I will also consider housing/residential Clerk Of Works, as this experience would be ideal on this project. Rate can be payable daily via CIS; for applicants with little or no construction experience, we are also able to pay via umbrella. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Annual salary: up to £29,856.80 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £29,856.80 per annum + company van and fuel card 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities." About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively Coordinate and carry out customer-related operational tasks, including communications and updates Ensure all customer appointments are attended on time and to the required standard Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated Support and deliver customer engagement activities across a range of channels Work with the Customer Service Centre to resolve front-line queries and complaints effectively Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process Provide clear, accurate, and timely information to both customers and operational teams Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement Identify opportunities and contribute to service improvements Work collaboratively with internal teams and external partners to support service delivery Plan and manage workload effectively to meet deadlines and service standards Use internal systems to accurately record and manage customer and operational information Communicate confidently with customers and colleagues, both verbally and in writing Support and contribute to community-focused initiatives and projects as required Key Criteria: Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment Proven ability to manage a high volume of work in a fast-paced, changing environment Strong communication skills, with the ability to explain information clearly and manage customer expectations Experience handling customer queries and complaints, with a focus on resolution and positive outcomes Ability to build and maintain effective relationships with customers and internal teams Good organisational and time management skills, with the ability to prioritise workload effectively Experience using computerised systems to manage customer information and track activity A proactive approach to customer engagement and improving service delivery Ability to work collaboratively across teams and with external partners Experience or interest in supporting community initiatives or projects (desirable) Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better under

MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Resident Liaison Officer Covering Luton, St Albans & Cambridge Permanent 32K + 4,560 car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team covering Luton, St Albans & Cambridge This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction

Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

About the Role Connect2Hackney is looking for a detail-oriented and financially astute Pension Fund Accounts Officer to join the London Borough of Hackney on an interim basis. Hackney is home to a diverse community and a thriving workforce. Behind our people is a robust Pension Fund valued at approximately £2.2 billion . We are looking for a dedicated professional to help steward these assets, ensuring that every penny is accounted for, reconciled, and reported with absolute precision. This is more than just a number-crunching role, it is a chance to work at the heart of the Council's financial reporting, interacting with high-level Fund Managers and supporting our commitment to responsible investment through ESG reporting. What You Will Be Doing Reporting to the Investment & Accounting Manager, you will play a pivotal role in the financial integrity of the Pension Fund. Your core responsibilities will include: Financial Reporting & Accounts Lead the compilation: You will work closely with the Manager to compile the Pension Fund Report & Accounts, ensuring all entries are accurate and timely. Ensure compliance: You will ensure our Report and Accounts meet all CIPFA reporting requirements and are produced to the highest standard. Manage the £2.2bn portfolio data: You will develop and prepare monthly transaction reports carried out by Fund Managers and the London CIV to ensure holdings are accurately reflected in the Statement of Accounts. Reconciliation & Control Complex Reconciliations: You will take ownership of complex reconciliations, ensuring they are recorded accurately within the Council's financial reporting systems. Suspense Accounts: You will be responsible for clearing Pension Fund suspense account items on a monthly basis, ensuring alignment with the chart of accounts. Audit Trail: You will maintain comprehensive working papers and documentation to create a full audit trail, acting as the primary point of contact for internal and external auditors to provide assurance on data quality. Operations & Liaison Stakeholder Management: You will liaise with Pension Fund Investment Managers, Custodians, and external Pension administrators to ensure data accuracy for reconciliations and journal entries. Transactional Duties: You will raise purchase orders, pay invoices, and act as the primary contact for invoice queries. ESG & Governance: You will assist the Assistant Director with the execution of passive equity voting and support the team with Environmental, Social, and Governance (ESG) reporting requirements. About You We are looking for someone with a strong background in financial accounting, preferably within a public sector or pension fund environment. To be successful in this role, you should have: Technical Proficiency: Experience with complex financial reconciliations, suspense accounts, and general ledger systems. Attention to Detail: The ability to maintain accurate working papers and handle large datasets (relating to our £2.2bn fund) with precision. Communication Skills: Confidence in liaising with external auditors, fund managers, and internal stakeholders. Knowledge: An understanding of CIPFA requirements and pension fund accounting is highly desirable. Why Connect with Hackney? By joining the Hackney network, you are joining a council that prides itself on being distinct, diverse, and dedicated to its residents. Impact: Work on a significant fund that supports the future of our workforce. Development: Gain exposure to high-level investment accounting and ESG reporting. Flexibility: We offer hybrid working arrangements to support your work-life balance. Benefits: Access to the Local Government Pension Scheme (LGPS) and a generous holiday allowance. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Rochdale Salary: 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Rochdale . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Longsight

About the Role Connect2Hackney is looking for a detail-oriented and financially astute Pension Fund Accounts Officer to join the London Borough of Hackney on an interim basis. Hackney is home to a diverse community and a thriving workforce. Behind our people is a robust Pension Fund valued at approximately 2.2 billion . We are looking for a dedicated professional to help steward these assets, ensuring that every penny is accounted for, reconciled, and reported with absolute precision. This is more than just a number-crunching role, it is a chance to work at the heart of the Council's financial reporting, interacting with high-level Fund Managers and supporting our commitment to responsible investment through ESG reporting. What You Will Be Doing Reporting to the Investment & Accounting Manager, you will play a pivotal role in the financial integrity of the Pension Fund. Your core responsibilities will include: Financial Reporting & Accounts Lead the compilation: You will work closely with the Manager to compile the Pension Fund Report & Accounts, ensuring all entries are accurate and timely. Ensure compliance: You will ensure our Report and Accounts meet all CIPFA reporting requirements and are produced to the highest standard. Manage the 2.2bn portfolio data: You will develop and prepare monthly transaction reports carried out by Fund Managers and the London CIV to ensure holdings are accurately reflected in the Statement of Accounts. Reconciliation & Control Complex Reconciliations: You will take ownership of complex reconciliations, ensuring they are recorded accurately within the Council's financial reporting systems. Suspense Accounts: You will be responsible for clearing Pension Fund suspense account items on a monthly basis, ensuring alignment with the chart of accounts. Audit Trail: You will maintain comprehensive working papers and documentation to create a full audit trail, acting as the primary point of contact for internal and external auditors to provide assurance on data quality. Operations & Liaison Stakeholder Management: You will liaise with Pension Fund Investment Managers, Custodians, and external Pension administrators to ensure data accuracy for reconciliations and journal entries. Transactional Duties: You will raise purchase orders, pay invoices, and act as the primary contact for invoice queries. ESG & Governance: You will assist the Assistant Director with the execution of passive equity voting and support the team with Environmental, Social, and Governance (ESG) reporting requirements. About You We are looking for someone with a strong background in financial accounting, preferably within a public sector or pension fund environment. To be successful in this role, you should have: Technical Proficiency: Experience with complex financial reconciliations, suspense accounts, and general ledger systems. Attention to Detail: The ability to maintain accurate working papers and handle large datasets (relating to our 2.2bn fund) with precision. Communication Skills: Confidence in liaising with external auditors, fund managers, and internal stakeholders. Knowledge: An understanding of CIPFA requirements and pension fund accounting is highly desirable. Why Connect with Hackney? By joining the Hackney network, you are joining a council that prides itself on being distinct, diverse, and dedicated to its residents. Impact: Work on a significant fund that supports the future of our workforce. Development: Gain exposure to high-level investment accounting and ESG reporting. Flexibility: We offer hybrid working arrangements to support your work-life balance. Benefits: Access to the Local Government Pension Scheme (LGPS) and a generous holiday allowance. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.