18 jobs found

Deskside Technician We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments. Key Responsibilities Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption Perform break-fix support across all desktop equipment Carry out IMAC (Install, Move, Add, Change) activities Manage and complete assigned tickets, maintaining regular communication with scheduling teams Diagnose and resolve technical issues using available tools and expertise Deliver timely, high-quality solutions while keeping users informed and escalating where necessary Follow documented procedures and maintain accurate, up-to-date records Support additional tasks and ad hoc assignments as required Adhere to health & safety policies and relevant compliance standards Remain vigilant to security risks and follow reporting procedures where needed Skills & Knowledge Strong PC literacy with a solid understanding of Windows operating systems Experience supporting Microsoft Office Suite (including Visio/Project) Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.) Familiarity with Active Directory (desirable) Understanding of networks, troubleshooting, and network builds Experience with printer setup/configuration Exposure to VPN support and remote working environments Knowledge of mobile devices including iPads and Windows tablets Strong troubleshooting and problem-solving skills Experience Required Minimum 2 years experience in an IT engineering/support role Proven ability to diagnose and repair desktops and laptops Good understanding of networks and Windows environments Relevant accreditations are desirable Personal Attributes Strong customer service and communication skills Team player with a flexible and cooperative approach High attention to detail and strong organisational skills Ability to work under pressure and manage time effectively Professional, tactful, and reliable Working Environment This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Technician - Near Wilmslow, Cheshire We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform routine software and hardware configuration and installations. Deliver excellent customer service, ensuring users are updated throughout the resolution process. Recommend improvements to team performance and operational efficiency. Key Skills & Experience Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable Skills: LAN/WLAN administration (HP Procurve, Cisco Meraki). VOIP telephony systems (RingCentral, 3CX). Mobile device management experience. Benefits: Training and Development opportunities 4 days office based - 1 day remote Onsite Parking Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire

Production Technician Our client creates assistive technology that helps people communicate, and as a Production Technician, you'll play a hands on role in bringing that technology to life. You'll assemble, configure, and prepare their devices, working with a friendly team that shares a passion for helping others and making a real difference. Their values guide everything they do: caring for their users, empowering each other, working as one team, and driving positive change. You'll work with innovative hardware and software, support continuous improvements, and contribute to a more sustainable way of working. Every device you help build directly supports someone with a disability to communicate and connect; your work truly matters. More About the Role In this role, you'll assemble and configure devices, carry out testing and quality checks, and help ensure every product is ready for customers to use confidently. You'll work closely with colleagues across Production, Quality, Stores, and Customer Operations, contributing to a supportive, collaborative "One Team" culture. Accuracy, care, and pride in your work are essential. You'll also have opportunities to improve how our client works, suggesting ideas that make their processes safer, smoother, and more efficient. Alongside this, you'll help maintain high standards in quality, safety, data protection, and sustainability. If you enjoy practical work, solving problems, and being part of a mission driven organisation, this role offers a meaningful opportunity to make a real impact. Essential Skills and Experience: Attention to detail and ability to work accurately and consistently. Ability to follow written instructions, processes, and standard operating procedures. Strong organisational skills and ability to manage routine tasks. Positive, professional, and proactive attitude. Reliable, punctual, and dependable. Able to work independently and as part of a team. Flexible and able to adapt to changing operational priorities. Basic IT confidence and ability to work with operating systems and documentation. Commitment to safety, quality, and continuous improvement. Useful Skills and Experience: Experience in production, assembly, configuration, or operational environments. Experience in quality controlled or regulated settings. Knowledge of assistive technology or medical devices. Electronics assembly or device configuration experience. ERP or production system experience. About Our Client Our client is a leader in assistive communication technology, creating products used globally by people with diverse needs. Their values: passionate, caring, empowering, achieving together, and enabling change, shape how they work and the impact they aim to make. Our Client's Inclusive Culture They believe everyone deserves a voice. Joining them means joining a diverse, supportive team that values collaboration and reflects the community of users who rely on their technology. They are proud to be: A Disability Confident Employer. An organisation committed to inclusive, barrier free recruitment. Our Client's Commitment to Sustainability They innovate with purpose and with responsibility. They're committed to reducing their carbon footprint, improving resource efficiency, and developing sustainable solutions that support a greener future. Rewards and Benefits They offer a competitive salary, private medical insurance, hybrid working, wellness benefits, paid volunteering days, and more. Ready to Make a Difference? Join our client and build technology that changes lives. Apply now and become part of a team where your work truly matters. Agencies Please note that they are recruiting directly and are not seeking agency support at this time.

Production Technician At Smartbox, we create assistive technology that helps people communicate, and as a Production Technician, you ll play a hands on role in bringing that technology to life. You ll assemble, configure, and prepare our devices, working with a friendly team that shares a passion for helping others and making a real difference. Our values guide everything we do: caring for our users, empowering each other, working as one team, and driving positive change. You ll work with innovative hardware and software, support continuous improvements, and contribute to a more sustainable way of working. Every device you help build directly supports someone with a disability to communicate and connect; your work truly matters. More About the Role In this role, you ll assemble and configure devices, carry out testing and quality checks, and help ensure every product is ready for customers to use confidently. You ll work closely with colleagues across Production, Quality, Stores, and Customer Operations, contributing to a supportive, collaborative One Team culture. Accuracy, care, and pride in your work are essential. You ll also have opportunities to improve how we work, suggesting ideas that make our processes safer, smoother, and more efficient. Alongside this, you ll help maintain high standards in quality, safety, data protection, and sustainability. If you enjoy practical work, solving problems, and being part of a mission driven organisation, this role offers a meaningful opportunity to make a real impact. Essential Skills and Experience: Attention to detail and ability to work accurately and consistently. Ability to follow written instructions, processes, and standard operating procedures. Strong organisational skills and ability to manage routine tasks. Positive, professional, and proactive attitude. Reliable, punctual, and dependable. Able to work independently and as part of a team. Flexible and able to adapt to changing operational priorities. Basic IT confidence and ability to work with operating systems and documentation. Commitment to safety, quality, and continuous improvement. Useful Skills and Experience: Experience in production, assembly, configuration, or operational environments. Experience in quality controlled or regulated settings. Knowledge of assistive technology or medical devices. Electronics assembly or device configuration experience. ERP or production system experience. About Smartbox Smartbox is a leader in assistive communication technology, creating products used globally by people with diverse needs. Our values: passionate, caring, empowering, achieving together, and enabling change, shape how we work and the impact we aim to make. Our Inclusive Culture We believe everyone deserves a voice. Joining Smartbox means joining a diverse, supportive team that values collaboration and reflects the community of users who rely on our technology. We are proud to be: A Disability Confident Employer. An organisation committed to inclusive, barrier free recruitment. Our Commitment to Sustainability We innovate with purpose and with responsibility. We re committed to reducing our carbon footprint, improving resource efficiency, and developing sustainable solutions that support a greener future. Rewards and Benefits We offer a competitive salary, private medical insurance, hybrid working, wellness benefits, paid volunteering days, and more. Ready to Make a Difference Join Smartbox and build technology that changes lives. Apply now and become part of a team where your work truly matters. Agencies Please note that we are recruiting directly and are not seeking agency support at this time.

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Production Technician At Smartbox, we create assistive technology that helps people communicate, and as a Production Technician, you'll play a hands on role in bringing that technology to life. You'll assemble, configure, and prepare our devices, working with a friendly team that shares a passion for helping others and making a real difference. Our values guide everything we do: caring for our users, empowering each other, working as one team, and driving positive change. You'll work with innovative hardware and software, support continuous improvements, and contribute to a more sustainable way of working. Every device you help build directly supports someone with a disability to communicate and connect; your work truly matters. More About the Role In this role, you'll assemble and configure devices, carry out testing and quality checks, and help ensure every product is ready for customers to use confidently. You'll work closely with colleagues across Production, Quality, Stores, and Customer Operations, contributing to a supportive, collaborative "One Team" culture. Accuracy, care, and pride in your work are essential. You'll also have opportunities to improve how we work, suggesting ideas that make our processes safer, smoother, and more efficient. Alongside this, you'll help maintain high standards in quality, safety, data protection, and sustainability. If you enjoy practical work, solving problems, and being part of a mission driven organisation, this role offers a meaningful opportunity to make a real impact. Essential Skills and Experience: Attention to detail and ability to work accurately and consistently. Ability to follow written instructions, processes, and standard operating procedures. Strong organisational skills and ability to manage routine tasks. Positive, professional, and proactive attitude. Reliable, punctual, and dependable. Able to work independently and as part of a team. Flexible and able to adapt to changing operational priorities. Basic IT confidence and ability to work with operating systems and documentation. Commitment to safety, quality, and continuous improvement. Useful Skills and Experience: Experience in production, assembly, configuration, or operational environments. Experience in quality controlled or regulated settings. Knowledge of assistive technology or medical devices. Electronics assembly or device configuration experience. ERP or production system experience. About Smartbox Smartbox is a leader in assistive communication technology, creating products used globally by people with diverse needs. Our values: passionate, caring, empowering, achieving together, and enabling change, shape how we work and the impact we aim to make. Our Inclusive Culture We believe everyone deserves a voice. Joining Smartbox means joining a diverse, supportive team that values collaboration and reflects the community of users who rely on our technology. We are proud to be: A Disability Confident Employer. An organisation committed to inclusive, barrier free recruitment. Our Commitment to Sustainability We innovate with purpose and with responsibility. We're committed to reducing our carbon footprint, improving resource efficiency, and developing sustainable solutions that support a greener future. Rewards and Benefits We offer a competitive salary, private medical insurance, hybrid working, wellness benefits, paid volunteering days, and more. Ready to Make a Difference Join Smartbox and build technology that changes lives. Apply now and become part of a team where your work truly matters. Agencies Please note that we are recruiting directly and are not seeking agency support at this time.

Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members. Infrastructure & Systems Management Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance. Network Support Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations. Bespoke Application Support Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability. Project Involvement & Delivery Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management. Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation. Policy Compliance & Governance Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous Improvement Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development. Requirements: 5 years previous experience in a helpdesk environment is necessary. Planning, organising and good communication skills. Access to own vehicle. Willingness to learn. Understanding of SQL would be very beneficial. Adaptable to changing circumstances and demands. Good knowledge of Microsoft Office 365, especially Excel/VBA. Good Knowledge of Windows and Server operating system. Good problem-solving skills. Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Technician - 1st & 2nd Line SupportCamberley£26,777 - £28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life BalanceDo you have exposure to offering IT support to educational establishments, either directly or through an MSP?Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation?This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure.This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day.This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support.The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Graduate IT Support Technician - 12 month placement Sheffield About the Role CV Screen is recruiting for a Graduate IT Support Technician to join a highly respected organisation based in Sheffield. Offering a salary of £25,000 plus an excellent benefits package, this is an outstanding opportunity for a recent graduate or aspiring IT professional looking to launch a successful career in technology. You'll gain hands-on experience across IT support, Microsoft 365 administration, device management and cloud technologies while supporting an organisation that plays an important role in maintaining professional standards within a regulated sector. This is a hybrid role with excellent training - open to recent graduates and also pre-graduates looking for a placement year in industry. Duties & Responsibilities Provide first-line technical support and resolve IT issues for internal users. Assist with the deployment, configuration and maintenance of Windows devices. Support Microsoft 365 administration, including user accounts, licences and access management. Maintain accurate IT asset records and assist with hardware refresh projects. Create and update technical documentation, knowledge base articles and support procedures. What Experience is Required? A degree in IT, Computing or a related subject, or equivalent technical knowledge. Strong communication skills with the ability to support non-technical users. An interest in Microsoft technologies, IT support and infrastructure, with a willingness to learn. Salary & Benefits Salary of £25,000 Excellent training and mentoring programme Exposure to Microsoft 365, Intune and cloud-based technologies Clear career progression into Infrastructure, Cloud and Cyber Security roles Generous benefits package Location Based in Sheffield, this role is easily commutable from Rotherham, Chesterfield, Barnsley, Doncaster, Worksop and Dronfield. How to Apply To apply, please send your CV to Giselle Whitton of CV Screen in strict confidence. Alternate Job Titles Graduate IT Support Analyst Junior Service Desk Analyst IT Support Engineer Junior Systems Administrator CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

ICT Site Support Technician Location: Snowdonia, Wales Contract: Fixed-Term Contract (Immediate Start End of September 2026) Rate: Dependent on Experience Working Hours: 07 00 Working Pattern: 3 days on-site, 2 days from home An opportunity has arisen for an experienced ICT Site Support Technician to join a busy project team based in Snowdonia. This is an urgent requirement for a hands-on IT professional who can provide reliable technical support across a live operational environment. The successful candidate must be available to start immediately and be able to commute to the Snowdonia site three days per week, with the remaining two days working remotely and providing support as required. Key Responsibilities Provide first and second-line IT support to site-based and remote users. Maintain and support desktop, laptop, mobile and peripheral devices. Troubleshoot hardware, software, network and connectivity issues. Support site network infrastructure and ensure system availability. Manage user accounts, permissions and access requests. Assist with the installation, configuration and deployment of IT equipment. Escalate complex technical issues to the wider IT team where required. Monitor IT systems and proactively identify potential issues. Maintain accurate documentation and asset records. Deliver excellent customer service and technical support to end users. Requirements Previous experience in an ICT Support Technician, IT Support Engineer or Service Desk role. Strong troubleshooting skills across Windows environments and Microsoft applications. Experience supporting network connectivity, printers, mobile devices and end-user hardware. Knowledge of Active Directory, Microsoft 365 and user administration. Ability to work independently within a site-based environment. Excellent communication and stakeholder management skills. Full UK driving licence preferred. Must be able to commute to Snowdonia three days per week. Must be available for an immediate start. What's on Offer Immediate start. Contract running through to the end of September 2026. Rate dependent on experience. Hybrid working pattern with 3 days on-site and 2 days working from home. Opportunity to support a major infrastructure project during a critical delivery period. To apply, please submit your CV for consideration.

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System. They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary, providing assistance in system configuration and troubleshooting with the goal of resolving issues efficiently. Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates apart. The role These duties must consistently align with the current company policies, and due to the dynamic nature of our business, your job description may evolve over time. Periodically, you may also be called upon to engage in other tasks of a similar nature that align with your skills and capabilities, as directed by management. Serve as the primary point of contact for resolving ERP issues and delivering technical support to end users. Investigate and troubleshoot complex problems to identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively monitor and update assigned incidents to ensure timely resolution. Request assistance from the development team for incidents requiring specialised knowledge. Undertake software development when necessary, adhering to company standards and managing work through the version control system. Promote and uphold high levels of customer service and satisfaction. Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team. Document support activities, incident resolutions, and create knowledge base articles for future reference. Reports expected from you Document all work performed on a timesheet for accurate time tracking. Log all support issues systematically within the support system. Provide the line manager with real-time information on actual hours and current progress for ongoing projects. Your skills and qualifications Proven experience in roles such as an IT help desk technician or similar customer support positions. Proficient in supporting integrations with third-party applications. While Crystal Reports proficiency is not essential, it would be advantageous, and the successful candidate may be required to undergo training. Familiarity with WMS Systems is a plus. Tech-savvy individual with experience in a technology-related field. Capable of breaking down technological processes and delivering clear, step-by-step instructions. Excellent verbal and written communication skills. Self-motivated with a keen willingness to learn. Dedication to providing exceptional customer service. Team-oriented mindset with openness to constructive feedback. Enthusiastic about learning new technologies and systems. Demonstrated expertise in supporting Office 365, Active Directory, Windows 10/11, and Windows Server operating systems. In-depth knowledge of computer systems, including experience troubleshooting both hardware and software. Ability to diagnose and resolve various technical issues. Strong problem-solving, analytical, and debugging skills, with the ability to work effectively in a team environment

We are currently looking for a proactive and organized 1st Line IT Support Technician to join our team. In this role, you will be the first point of contact for our employees, specifically supporting our fast-paced Call Centre operations. For key tasks training will be provided. You will play a key role in maintaining our IT infrastructure, managing user requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk . You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses , and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels. Hardware Configuration: Preparing, configuring, and deploying laptops; installing Windows operating systems and drivers. IT Administration: Providing basic administration for Active Directory . Hybrid Cloud Support: Assisting with the administration of our hybrid environment, including on-premise domains and Microsoft Entra ID Requirements: Networking Knowledge: Basic understanding of networking fundamentals: IP addressing, Ports, MAC addresses, DHCP, DNS, Firewalls, and Switches. M365 & Admin Skills: Creating users, assigning licenses and basic Windows Server administration. Technical Skills: Experience with Windows 10/11 troubleshooting and installation. Soft Skills: Excellent communication skills, patience with non-technical users, and a problem-solving attitude.

IT Technician / IT Support Technician Site based, Croydon 27,000 to 32,000 + Further Training + 34 Days Holiday + Enhanced Pension scheme + Career Progression + Benefits Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site in Croydon. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in Croydon The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap

Data Centre ccna, rack and stack, cable lable, servers, networking HPE / Dell / Cisco configuration, AX Data Centre Technician LeadSouth Yorkshire Our client is a provider of IT infrastructure, end-user computing, cybersecurity, and IT optimisation products and services. Their customer base spans across multiple sectors. Role This role reports to the DCS Manager and will consist of multiple departmental disciplines including but not limited to: Engineering, Documentation creation and amendments, Build technician, Quality control and any other function as deemed necessary by the IDCS Manager based on workload and resource demands.The Integration Data Centre Lead Technician's role is to facilitate complex build Integration projects moving builds forward to meet targeted customer delivery schedules. This lead provides direction and guidance to a team of technical resources. They work with several different groups including technical specialists, automation/scripting developers, network engineers, quality control group, and build technicians. Responsibilities Be the technical expert to a group of build technicians, providing support to move the team towards successful project completion. Decipher customer documentation and specifications to turn a logical construct into a physical build. Direct rack and stack of hardware into cabinets, following customer elevation documentation Learn the customer labelling process and naming standards for power and network and be able to meet the quality control expectations for that labelling Conduct power testing and respond to any DOAs by debugging and then opening tickets with appropriate hardware vendors as necessary Work with the automation team in creating and deploying custom scripts to complete hardware verification and populate files with output. Using customer and internal documentation, assist the manager to perform QC checks Attend internal meetings to report status on current build projects Work with the wider team to provide skills training and mentoring to build technicians Working with the Documentation Specialist, create and maintain up-to-date project documentation. Work closely with warehouse teams to advise on crating status and any delays potentially impacting the shipping schedule Process staged inventory and order modifications working closely with Sales and warehouse staff Apply Gemba Lean processes of improvement by engaging with employees Skills Ability to decipher technical documentation and communicate technical detail to team members translating logical information into a physical build Mature attitude to problem solving and the ability to lead by example. Flexible approach to tasks including a flexible approach to work time constraints when liaising with globally based resources. Ability to work with multiple resources under tight time constraints to meet strict deadlines Technical problem-solving skills Ability to complete technical configurations, such as firmware upgrades, network settings, and custom settings as required by the customer across multiple vendor platforms Strong organisational and communication skills Ability to work with multiple global teams to manage concurrent rack integration projects Ability to transfer knowledge from one environment (i.e. US Build Configuration Centre) to another environment (i.e. UK / SGP Build Configuration Centre) and convey the cross-discipline skills necessary to create a new working environment Ability to identify process enhancements in the build / quality control / hardware verification processes Skills HPE / Dell / Cisco configuration. Experience in a Data Centre Services organisation, or some similar background Ability to bring disparate teams together to work towards a common goal. Positive approach to challenging technical issues. Ability to provide creative, out-of-the-box solutions to challenging problems while maintaining a mindfulness towards minimising risk and ensuring project timelines Other Requirements approx 2 Years Experience in a Data Centre Services organisation, or some equivalent background. Minimum of 2 years of experience required in the following areas: Some technical / hardware / software experience with the following vendors, including but not limited to Lenovo, IBM, HP, Dell, Supermicro, Cisco, Juniper, Pure and Fortinet. Willing to work extended hours to complete projects and meet deadlines Business working hours are Monday to Friday, 09:00 - 17.00 with a 30-minute lunch break. However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities Please email your CV to apply for this position

Deliver ongoing technical support and maintenance for both production and development systems, software products, and configured services across multiple platforms-remotely and onsite-within established operational models and processes. Provide hardware and software support at the operating system level across server and network environments, including vendor-specific technologies and branded solutions. Perform Level 1 and Level 2 troubleshooting, resolving basic to intermediate issues across desktop, server, and network domains. Demonstrate a strong technical foundation across a wide range of IT infrastructure environments, ensuring reliable and efficient system performance. Apply a customer-focused approach to service delivery, emphasizing responsiveness, clarity, and professionalism in all interactions. Possess in-depth knowledge of Windows 10 and the Microsoft Office suite, enabling effective resolution of software-related issues and user support. Diagnose and repair desktop hardware faults, minimizing downtime and maintaining user productivity. Build and configure laptops, with hands-on experience in imaging processes and deployment best practices. Provide mobile device support for iOS/Android platforms, including setup, troubleshooting, and user assistance. Offer basic printer support, including installation, configuration, and fault resolution.

Technical Support Engineer (IT Support) Ayrshire £25,000 to £35,000 + Cycle to Work Scheme + On-site Gym + Private Healthcare Are you a Technical Support Engineer/Graduate or similar looking to join a tight knitted team with over 15 years of experience in offering IT Support for a range of industries and companies. Do you want the opportunity to kick start your career with a company with distinguished partnerships with industry leading companies such as Dell and Microsoft, that offers multiple opportunities and experiences for you to expand your skills and progress into a managerial position. This opportunity gives you the chance to work with a multi-skilled team which will help to train and support you to technically progress in IT Support. On offer is the chance for a Technical Support Engineer or graduate to join a company which takes pride in being able to provide quality IT solutions for all business aspects. This reputation is proven in their distinguished client based which has stayed with them since their creation. In the role you will assist in client IT Support in relation to Cloud Tools and Apps, Microsoft 365 and Hardware. As an IT Support Engineer, you will be expected to have an understanding of Microsoft 365 platforms as well as Microsoft server roles. You will also need to have strong networking skills in relation to firewalls, TCP/IP, subnetting as well as routing and switching. This role would suit an IT Support Technician or graduate who is keen to gain new experiences and expand their IT skills. You will need to be able to manage support requests, installations, administration and configuration tasks. The candidate desirable would have knowledge in hardware installation, Microsoft servers, AI tools and Microsoft 365 management. The Role: External support for all remote client related issues Microsoft 365 management Various IT tasks such as networks and firewalls General IT problem solving The Person: IT Support Technician or graduate Within 20 miles from job site Keen to progress their career REF BBBH21867 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.